Excellent room, clean and with comfy beds.

This is a relaxed and comfy hotel, clean and tidy, would have been five stars save the unhelpful bar and restaurant staff.

Comfortable if small room with adequate bathroom.

The room was spacious for a family of 5 and beds were comfortable.

but the rooms were comfortable and the location was very convenient to nearby tourist attractions.

We had a premium room due to our group size and it was large, clean and comfortable.

The hotel provided a very nice clean comfortable relaxing stay for me and I would stay here again here’s a list of the room amenities that I took advantage of.

On a positive side, the bed was comfy (but the room was overlooking the car park).

The rooms were nice and clean and very comfortable, to the usual Mercure standard.

The staff were vey helpful and cheerful (especially the young apprentice in the Dining Room)
If you want a conveniently situated, comfortable and peaceful stay in this lovely region, I heartily recommend the Mercure.

We had a superior room which was comfortable

Comfortable and welcoming hotel with spacious room with a view to the Citadel.

Our room included comfortable sofa and chair.

The hotels rooms are very comfortable and the free car park is a real asset in this area.

WE complained in the morning and were advised that the management would contact us, I gave the receptionist our new e mail

I would never go to this hotel again to eat.We complained the next morning to the manager -

but think that may have been caused by sick, and we had to complain after the first night that the soft pair of pillows smelt of smoke.

We went to dinner at the allotted time only to be told we had to wait, a table was hastily cobbled together next to the toilets, we complained and offered the bar as a solution.

We complained to the Tour Manager who just blandly stated we could upgrade!!!

After dinner I complained to the front desk about the odor.

When I discovered that other websites were advertising the same deal for about £100 less I phoned and emailed to complain

To add insult to injury I met another guest at breakfast who complained that his room was too cold!

I complained and this was tidied while we were out.

Apart from this there was little to complain about here.

The latter being disputed by some (elderly) US tourists who complained that the A/C did not go down to cryogenic temperatures in the room while having a 35°C outside.

Having complained we were told this was normal!

Room Amenities
* Premium TV channels 
* Balcony or patio 
* Air conditioning 
* Free bottled water 
* Daily housekeeping 
* Private bathroom 
* Free toiletries 
* Hair dryer 
* Iron/ironing board
* Desk 
* In-room safe 
* Electric kettle 
* Blackout drapes/curtains  
* Free WiFi  
* Room service (limited hours) 
* LED TV 
this list does not represent all their amenities so you should check to see exactly what they half outside of the list I provided.

As usual in France (and the rest of Europe) they seem to think you should have hot milk in tea and don’t understand the concept of hot water (the hot water was in thermos jugs which were then poured into the teapot to ‘scald’ the tea, by the time it got to the cup it was more lukewarm).

And there was no safe in our standard room (or mini-bar which we usually use to store milk for tea).

The only eggs that were available were raw eggs: you had to boil your own in a multi-egg boiler.

We were told we could not have extra mugs as there were only 2 allowed per room. what!?

!, little candies were left scattered on the night table, no welcome note/map/menu presented, no mini fridge of snack offerings. .

No safe, no fridge,no iron or ironing board and quite basic.

On the downside, our room was very small with only one chair and the plastic cups and very flimsy plastic 'glasses'  were unsatisfactory.

Similarly flimsy plastic cups were in the bathroom.

Some suggestions to improve the hotel: 1)use real porcelain cups rather than cardboard ones in each of the rooms for the tea and coffee tray; 2) the parking spaces need to be wider; as it is extremely difficult to get in and out of your car when the hotel is nearly full; 3) more attention needs to be given to the actual buffet area in terms of keeping it clean during the continuous use at breakfast service.

Super cheap unsafe plastic cups around the coffee maker could be replaced by normal ceramics cups.

but only small cardboard cups (we always take our own) On the plus side it did overlook the city wall.

Hospitality tray not once replenished by housekeeping - and no cups and saucers, just small cardboard cups.

Small, no fridge, no drawers for clothes, the 'hospitality tray' with flimsy paper cups and two individual milk cartons (which were never replaced - hospitality??

The location is the best, so if you reduce your expectations, it might be suitable for one or two nights

gave us great directions to meeting location so as to not miss it.

Very convenient location, good car park, EV charging.

Very convenient location right next to the old city.

The only real positive was the location as it is a 5 minute walk to the Citadel and a 20 minute walk into town.

We spent 2 nights in that hotel because of its location.

This hotel is a five minute walk from the medieval fortress and very conveniently located.

Secluded location with a superb pool and ample parking.

Great location close to the "cité" and nice staff overall

Conveniently located next to the medieval city with ample private parking space.

Very good location - 5-7 min walk to medieval city.

A great location within easy walking distance of La Cité.

however the location to the surrounding sites is excellent and walking distance.

Good location to citadel (less than 5min walk).

The location is just 5 min walk from La Cite and has free parking.

The location of the hotel is amazing - just 5 minutes walk from the city walls.

Location is fab, staff friendly, parking secure and pool area a bonus.

I would definitely recommend this hotel for families for it's warm welcome, convenient location, and at least in our case, fantastic family room!

Our room was clean and quiet on the lower level.

The room was clean and to a high standard.

The property is outdated, rooms are clean and the hotel offers a decent breakfast, beds are a little uncomfortable, beside the negatives this is a good property

Our room was clean, well furnished and the bathroom was well stocked.

Great location clean rooms with all the necessary amenities.

however, the room was clean, quiet and comfortable.

The hotel room was clean and comfortable with double doors that opened onto the garden which gave us a fabulous view.

Front office staff were helpful, room was clean and the parking for the rental car was outside in a secure lot.

Room was clean with great view of the castle.

but all included including big shower, super TV screen. Clean room, excellent bed (bravo!)

The assumed standard twin room was clean,

The bed was comfortable, the room was clean.

Rooms were clean and have air conditioning

Stayed here off the cuff with family - booked us in at short notice with no fuss
Rooms clean

Literally 5 mins walk from the old walled city.

This is a pretty standard Mercure, a short walk from the Cite, with plenty of car parking.

Excellent location, only 5-6 minutes walk up to Carcassonne.

The hotel is only a few minutes walk to the Carcassonne castle so after dinner we took a stroll up there.

We had a great experience at this hotel from the moment we walked through the front doors!

The hotel is situated just a short walk from the old city and the fortress.

Lovely hotel beautifully situated for visiting Carcassone City, 5 minutes walk.

It is less than a 10 minute walk to the Cité and well worth going there to explore.

I only booked this hotel because it was a 4 minute walk from the Carcassonne old city.

We statyed for one night in mid August, We were attracted by the proximity to the castle and it didn't dissappoint as it was a 5 minute walk away from the main entrance.

Great hotel, just at the bottom of the medieval city; just a 10min walk up the hill.

We could see the city walls from our window and it only took 5 minutes to walk to the city walls.

Really handy to walk up to the 'Citadel' and down into the lower town.

Mercure Carcassonne La Cite Hotel

complain

kitchen

location

walk

comfortable

We were given a room far below the 4 stars  that the hotel shows on its front door:  furniture, carpet, toilette and the rest of the equipment looked completely worn out ; the window and its curtains were very dirty.

The carpets had bleach stains, and the cups provided for drinking tea or coffee were paper; if you take milk in these beverages you have to go to the restaurant on a daily basis for a small jug.

It was one of only 4 rooms on the top floor and had a stained carpet, obvious leaks painted over on the ceiling and stained lampshades.

Otherwise our room was cramped with many small defects (carpet staining, internal door wouldn't close, external door bangs into bathroom door etc.

Urgent need of an update - carpet stained, furniture tired, patio door not locking, room door needing to be slammed to shut, windows in need of a good clean, light bulbs not working, paper cup to drink tea from. 2.

There were bleach type marks on the carpet which made the room seem scruffy.

As others have said about their rooms, the carpet was in terrible shape, dirty,

Rooms are tired in their furnishings, carpet especially.

This made the room very small, the view was of a derelict building opposite and the carpet should have been binned it was so stained.

The carpets in some of the public areas and lift were rather worn and dated,

The wall finishes are just painted cement, while the bathroom floor is a linoleum-like material, and the bedroom floor cover is cheap and gaudy carpet.

The carpet had a large stain not what I would expect from a 4 star at all.

I could see many things that needed repairing, broken tiles, stained carpet and electrical wires in a mess on the wall.

However, the rooms weren't up to much - ours had a very badly stained carpet, a hand-held shower in the bath, very little storage space (no drawers whatsoever) no tea & coffee making facilities, and overlooked a back alley.

The carpets in the halls were shocking, dirty and torn.

After touring France for 8 days and staying in some lovely hotels we were unfortunate to choose this one with its depressing long dark corridors without a single picture,scruffy carpets and metal doors.

Was so looking forward to this newly built
 hotel ideally placed for visiting the city.

Situated on Aude River looking towards the medieval city.

I called the title, modern and funky as that's pretty much it with it's set-up and offerings and it is a super location to visit the Medieval City of Carcassonne, which has stunning views from Tribe with the bar, swimming pool and rooftop terrace all overlook this stunning Citadel.

A good hotel ideally situated to easily visit both the Ancient and modern city of Carcassone.

This meant that we had easy, walkable access both to the walled city and to the lower town.

We checked in rather late (9:20PM), and Patrick, who was manning the front desk, was extremely welcoming and pointed us to a few dining places in the old city.

Ideal location between the old city and newer centre.

The hotel is directly across the street from the bridge leading to the medieval city, which is within walking distance.

The restaurant has a magnificent view of the old city and the food is equally good with excellent staff throughout the hotel.

but commands a magnificent view of this beautiful walled city.

It is centrally located just walk across the bridge and you’re in the old city and walk a couple of blocks you’re into the new.

The hotel is in a good location for walking into the city.

We got a room with a superb view of the city from our balcony.

Ideally situated to explore the town and the medieval city.

Location was great, room was nice (although we didn't have a really great panoramic view of the Medieval City, more was the view of the parking lot!)

Ideally situated to visit both parts of the city.

Right on the bridge over to the old Cite, and yet a short walk to the new city.

We are currently staying for the Bank Holiday weekend and the location is excellent for the walled city and local Carcassone.

Although probably not the fanciest hotel in town, it is just across the bridge from the old city and also convenient to the newer part.

The hotel is located just across the river from the city (connected by the old bridge) and this is an attractive spot and very convenient for access to the old city.

- Comfy bed and air con which is really needed August
-Great cocktail menu in the rooftop bar

Bad things
- Decor is a bit tired, we noticed a lot of chipped paint, cheap door handles and some odd signage around the place
- Confusing layout of the hotel, some stairs lead to places that other don't  and the pool was a bit difficult to find at first as there is no sign for it on a closed door at the end of the corridors.

There are lifts both ends of the RdC corridor - only the ones at one end go up to level 4 for the restaurant and roof (on level 5).

Every time you entered the hallway either from your room or the elevator it was pitch black and you had to wait a second for the sensor to turn on the lights.

Our room was also very noisy, air conditioner that rattled, street noise from thin sliding glass door, and noises in the hall.

although slightly dated, as were the corridors.

We didn't like that the dark hallways were on motion sensors to turn the lights on as we were invariably left in the dark, which I think is a dangerous set up.

All corridor lights have sensors, to switch off when not required,

however the corridor smelt of drains and damp . ?

Bathroom small, inadequate lighting and separate toilet across the hall.

Noise from other occupants was only annoying in the hallways.

Negatives : Most reception staff very disinterested; no bar; riverside bistro was closed; swimming pool was like an over-sized bath and my mother-in-law's 1980's exercise bike is more impressive than the gym equipment; energy saving lighting in corridors meant you were constantly walking into darkness, giving the feel of being a night watchman or stuck on the set of 'The Shining'.

The piped music in the corridor (speaker just outside my door) was also irksome, as was the peeling wallpaper in my room.

Final room had a hole in the door ,
The small rooms are depressingly dark,no storage poor light and we felt it was back to our student days with gloomy black and dark paint.

What has been built is poor quality and is poorly finished [I will endeavour to provide photos as evidence to follow], there are handrails coming off walls, door locks failing for the main room entry door, stressful issues with noise from a/c units, door handles squeaking, taps leaking and big holes and cracks in plasterboard walls that are only weeks old.

The next day the water in the shower was lukewarm, lots of other people complained about that, the breakfast was poor, no salad or fresh fruits, the elevator is super slow.

but the poor condition of isolation)
- swimming pool is poor, not easy to find, no bath robe

Although the location of the hotel is outstanding I think that it doesn't compensate for poor quality.

but were taken a bit by surprise by the plastic chairs and poor decor downstairs at €85 a head!

This is abetter option than using the restaurant which is mediocre, poor value and poorly presented.

The hotel is good with a few issues re room layout (no sink in our separate toilet room) and poor layout

Sound-proofing is poor - I could hear stomping feet from two floors up (I checked), and a barking dog one floor up.

Unfortunately, we choose a cheaper room - which was in poor condition, and had a view overlooking an unkept yard.

Breakfast is poor, not worth 13 Euros, and not suitable for a 4 star hotel,

Also, we noticed the sound proofing was poor.

Stayed for a weekend break in March during poor weather.

The room was excellent, with a very comfy bed.

Our room overlooked the castle and had a nice balcony,

- Young staff who are multi lingual - we saw them speaking french, english, spanish and possibly german during our stay (thank you)
- Good size rooms with modern facilities and en suite
- Coffee machine in rooms, kettle and tea which is not usually found in french hotels.

if you are in Carcassonne do stay as the room rate is fantastic my sister who has Gites on a Vineyard near Limoux she came to see The Tribe on my recommendation as people often wants to extend their stay at hers

Pluses:
Friendly efficient staff; ideal location; fantastic rooftop view (you don't have to get a drink - just go and chill out with a book); surprisingly roomy room for Europe; comfy bed; aircon that works; pool; free wifi.

We booked a room with Panoramic views through Agoda.

The room hada balcony looking across the river to an uninterrupted vioew of Carcassonne, which, at night, was even more spectacular.

We had a comfortable, clean, airconditioned balcony room with a stunning view of the Medieval City, river and Pont Vieux.

We’d requested a quiet room, and that was exactly what we were given.

The breakfast room on the top floor has a great view of it as well.

Great rooms, very clean and well equipped.

however although the room had a fantastic view, we were immediately disappointed that the balcony was not big enough to stand on comfortably, let alone sit on to appreciate the view.

The room was excellent with a balcony and panoramic views of the Cite.

Our room had a private balcony with a picture-perfect view of the Château de Carcassonne.

Wonderful view of Le Cite from a lovely, quiet room.

very good hotel, clean, good service, nice room, Aircondition, 

good breakfast , nice Swimming pool.

The room itself was very clean, the bathroom was modern, and the room overlooks the medieval city.

The room is clean and the bed is comfortable.

Room was clean, comfortable and good value.

Clean rooms and AMAZING views of the castle from both our rooms, the 4th floor restaurant AND the viewing deck on the top floor.

The room was clean and we actually like the toilet in a separate room.

The room was clean and the bed was large.

The room was very clean and bright with basic tea and coffee and bottled water, good shower and comfy bed.

This place has nice clean rooms  nothing majorly fancy

The basic standard rooms were clean, fresh and tasteful with all amenities provided (shame about the paper cups though).

However, the room was clean and fresh towels were provided daily and the bed was comfortable.

Room was clean and nice and quiet would say for  me the bed was a little hard

stunning views of la cite, especially at night from the roof terrace, clean rooms friendly helpfull staff, good restaurent good prices too, all good if you stay here,

The rooms were clean and comfortable, and the staff were very helpful and friendly.

Room was clean, comfortable bed, nice bathroom and separate loo.

Negative:
Facility is aging and interior smells bad.

I am a stickler for any age or mold issues with pools

but the stink of cigarette smoke was awful, particularly in the toilet.

There was also an awful stagnant water smell from the bathroom which filled the bedroom.

There was mold and mildew in the shower/bath area as well.

but also it looked like someone had spilled loads of bleach.

We were disappointed with the room which was quite small and also smelled of cigarettes despite being a non smoking room.

There was a small WC that didn't smell too good, and then a separate sink and bathtub room.

The view from my balcony across to La Cité was stunning - possibly one of the best views of the ancient fortress in Carcassonne.

- onsite swimming pool with views overlooking the castle
- 10-15 min walk up to the castle and 5-10 minute walk to the town of carcassone with town square and extensive shopping and restaurant facilities.

But the staff is adorable, and the view is amazing.

Don't attempt to sit comfortably in the lounge/bar unless you've got your back to the stunning view.

A place that scams the customers with a good view

I then went to dinner and the view was even better.

Our room overlooked the back of some adjacent buildings,

Breakfast with that view was always a relaxing way to start the day.

We asked for a view of the Castle and that is just what we got.

The hotel is pretty well located for visiting the Cité and it enjoys excellent views over the river to the Cité.

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