Vinay & Ravindra(pool side guys) was very friendly and just ensure we had our best time at the pool.

The hotel staff were really helpful and friendly.

The staff throughout were excellent, friendly and helpful.

Employees are decent and friendly that makes you more comfortable at this property.

Grand hyatt goa is one of the best hotel one goa.big rooms friendly staff neat and clean room.well maintained.thanks to housekeeping team for taking care of us .im staying in 6019.mr irshad and sumen housekeeping manger and team leader is very helpful and friendly.thanks once again.

The staff are so friendly and helpful and the service is as good as it gets, Chandan and guest services are so helpful, they contacted us daily with ideas and booked taxi’s restaurants Everything was top class

All the staff was extremely professional and friendly throughout our stay.

The staff is extremely helpful and friendly.

While all hotel staff was very friendly and helpful, one who continuously shined bright was Govind - he helped guide us around the hotel grounds, driving our entire party back and forth between our villa and the main hotel many times, and assisting with luggage and other requests.

Mr. Sonu in the housekeeping was such a friendly person.

They were so kind, polite, generous and friendly
We checked out today so they even gave us some fruits for the journey really appreciable.

Restaurant manager (Ranjendra) also is very cordial and friendly and made sure our dining experience was great.

It is an excellent property and  they have an outstanding service team at every level -  friendly restaurant and F&B team, an attentive

He is very friendly and professional at the same time, our stay was amazing and memorable.

Their friendly demeanor set the tone for a truly memorable experience.

Chef Vinay came to the table for personal feed back, services of Arlene Asst Manager  was very warm and friendly.

The staff is very friendly, polite and keen to help.The food is amazing and the spaced out blocks make it a lavish experience.Highly recommend for an experience to cherish.

It was great fun and the entire team of aqusail were very friendly and professional.

To top it off the hotel staff was rude and condescending when I was speaking to them on the phone.

In room dining service was poor 
Ordered baby food and they gave us stale food
 there was also a wedding on last two days of my stay because of that room service and guest service phone was not answered at all

Also the valet guys have stolen our phone charger which was kept in the car.

The customer service comes with multiple calls and there is no one to attend.

He would send someone in a minute when we call him.

Only after calling travel desk they arranged the cab.

Reception and front desk was manned by inexperienced individuals who were more than ok to drop/cut your call, if they couldn't "hear" you.

Things to note:

- The resort is located in a bay and there is not much area to call a beach.

Toilets weren’t clean on arrival, had to call front desk multiple times for a single requirement

Inspite of calling the house keeping twice to keep our room ready, it was not done even after 1.5 hrs.

Very reluctantly a staff member from the hotel comes and I ask him to call someone with a master key.

I called the second  and third time the manager Deepa wouldn't receive my call.

We entered our room with expectations that all needs would be met, very disappointed to see our remote control was disgusting dirty, telephone didn't work, wires and table very dusty, fan made noise which interfered with hearing aids

Entrance blocked trucks
Parking gate and check in staff hard to find 
Not so thorough intro
Map hard to read
Room lacking
Things need fixing bathroom
Elec mirror
Balcony/ants
Bed too soft 
Screen door lock
No fruit
No one picking phones
Request takes time
Spa amazing
Sonia guest rel head
Housekeeping amazing
Cooking class
Noise
B live e bike tour
Car luggage delay
Bill extra
Compensate for lack of pool and outdoor usage closed dining options??

I had to call the front desk then  they sent an engineer to fix this problem.

Since it is the bay, it has a pretty small walk on beach if you may call it.

On day one we had to call everyone from carpenter , plumber and electrician .

Things started little bad, Apple in room were rotten and when told housekeeping person to call up concern head he did not and when i went on social media, surprisingly concerned person reacted and things sorted out immediately.

Excellent facilities, more than helpful staff, great experience all around.

The hotel staff was very cordial and responsive to each and every support reqd by us.

The location is delightful, the staff all
So responsive to customers and the food unparalleled.

Home away from home , best of the staffs ( Sangeeta, Dominic & Biswajit) .

This is the most unprofessional treatment I’ve had from a Hyatt property yet.

Kudos to hotel for such warm hospitality #GoGrand

The housekeeping staff deserves a round of applause for maintaining spotless rooms and ensuring every detail was attended to.

The team at Hyatt made sure my parents were very well taken care of.

The staff is exceptionally courteous, genuinely interested in your wellbeing and comfort and often goes the extra mile to provide you the best experience.

I appreciate all the staff who manage the complete property so well .

Mayur was attentive to our breakfast, lunch and dinner needs.

Staff anticipated every need while also being respectful of our space.

Want to specifically mention about Samiksha whose efforts in helping us was out of the way.

Grand Hyatt Goa

phone

Free parking

Free High Speed Internet (WiFi)

Pool

Rooms were not cleaned towels toilet roll not replaced 
The staff were not trained in hospitality were not attentive had to repeatedly ask for food/drinks order to be taken when it arrived it did not arrive together waiting after breakfast for the coffee to arrive.

The service was dreadful,  very slow, unable to even synchronise coffee with breakfast.

but this time , I've heard high appreciation for the cleanliness, quality of service , n not ever the least the quality of a simple coffee, n the great quality of breakfast served! !

Had to explicitly instruct replenish the tea bags and other stuff.

While sitting out for a tea, it started raining and a rat scurried by.

SURYA KIRAN HERITAGE - Campal, Panaji

PROS:
Fab property, colonial heritage, sits in campal 
great value for money - room 102, I paid about 5000/night - booked online 
friendly staff at checkin and for any work
ample parking
quiet room, good AC
tea / coffee maker in the room with 2 bottles of water etc 

CONS:
internet has to be faster as difficult someties to connect
The hotel lacked a reception - the keys were generallt taken/given by the security guard :)

The rooms very spacious, the staff was friendly and always willing to help (special mention of Iranna, Pandhari and Sarvesh who took good care of us).

The staff were all so friendly, helpful and kind.

Amazing spacious rooms friendly and courteous staff.

The service is nice with friendly staff that are eager to help you when needed.

The staff were very helpful and friendly throughout our stay, going out of their way to make us comfortable.

What makes it go over the top is the very friendly and courteous staff who go extra mile to ensure the guests are happy.

Great shower and bathroom, air conditioning, good bed and very friendly staff also nice and calm location.The staff from Nepal was so friendly and served a wonderful breakfast.

A great heritage hotel with excellent facilities, very convenient location and very friendly helpful staff.

The location is very good and the room is very spacious and beautiful the staff here are very friendly and interactive the location is also very good 
It was a one of the excellent stays I had would surely visit again

Staff is confident, well trained, friendly and efficient.

Rooms not cleaned once during our three night stay.

Had to ask for room cleaning multiple times.

It is better to let the staff know if you want your rooms cleaned when you are not in the rooms.

The (extremely ugly) filthy, sofas in the guest lounge, were removed to the garden for a sari sale in the lounge.

Since the rooms are woody, before check in please make sure the mustiness in the rooms are removed.

Used tea cups were lying around for more than a day even after instructing to clear the same right after usage.

Shabby in places, mould, neglected plants, some interesting furniture,

The ambience, the staff, the food, the greenery, the location, everything was awesome.

The claim” discreet background music make the cafe a uniquely charming place” is laughable.

Kudos to their service and customer centricity for offering a room temporarily freshen up since I had reached 3 hours before the checkin time.

Excellent staff, neat rooms and well laid out accessories.

Excellent staff that treats its guests like their own.

The best part about this hotel is their staff led by manager Mr. Iranna.

We missed telling the staff and they were waiting for us to return so that the rooms could be set right!

The manager also helped us arranging a taxi for the airport at a reasonable cost.

The staff was very kind, genuine and helpful.

Thank you so very much all the staff for making our stay so very delightful

Excellect rooms, polite staff, neat and clean and good location.

We wish you & your team Best Luck & Keep Up The Same Spirit !! !

That too, house keeping did not replace the towels even after explicitly instructed to do so.

Surya Kiran Heritage Hotel

housekeeper

towel

sign

coffee

smell

The Staff are friendly and an auto stand is in front which helps in transport.Parking is for 2-wheeler and didnt see any dedicated for 4-wheeler.

The hotel staff were very courteous and friendly.

This hotel is surprisingly good,  the staff were friendly enough, hot water, aircon, tv.

The staff took a few days to become friendly.

so if someone visits the looo..the stench fills the room.

the first room we tried stank so we asked to move

but  when we reached our room it was very dirty.There were very bad smells.

Room was fairly empty, walls were marked and needed repainting, Mattress meagre (10cm thick) and flattened from age, bed sheets were coarse, smelled of rotting.

Spacious rooms with clean linen and bathroom and helpful staff.

Staff is very good and helpful, timely cleaning room and other services on time without any reminder or issues.

buth Internet works good)

Nice and helpful staff!

The receptionist is always there when you need some help.

The staff is non interfering , is a budget place.

good place for casino players as hotel is just a five minutes walk to various cruise reception.

I call up the reception for the same and the answer that I get from the staff is, we can clean the table only from 9 am to 6 pm.

Staffs will help you if you want anything.

Hotel staff was helpful and rooms were clean and neat.

The staff can arrange for conveyance as you like i.e.

Housekeeping staff was also very professional & cooperative.

but not to worry just behind the property there is restaurant called FLAG's INN which is open from morning 7 to night 11 which serves all kinds of delicious food.The hotel arranges north goa south goa tours on request and also arranges scooters and taxis for rent.last but not the least excellent rooms at excellent price.

It was a nice experience and the staff was efficient.

No Intercom, No drinking water, No TV connection, No lift and top of this arrogant staff.

Good:
Clean
Spacious room

Bad:
No working wifi
No restaurant attached to the hotel
Still old model TV
AC remote did not work

Would have preferred the above for the price paid.

Property to stay is good, calm and quite, if you have no expectations because they have nothing to provide except the room, No provision of tea  (or kettle ), no working intercom, no internet facility.

There was no cafe or place to buy water, and no wifi in the hotel anywhere.

but late check out costs half dae charge bt v wer chargd half dae for early check in as wel..no hot water for takin bath..pathetic room service..unclean room..poor telivision signal..unfrndly staff..go at ur own risk.

(photo attached)

room telephone faulty - have to hold the receivers wire tight for connection like the one on military base camp.

Main problem was the lack of internet facilities or a working wi-fi connections for mobiles (the one existing apparently works only with laptop. ).

Paradise Inn

wifi

Free breakfast

Laundry service

In this case a "early checkin fee" of 40% of what we already are paying.

On arrival, passports were taken to the local Xerox to get scanned (they don't have a scanner on site) and we were persistently asked to pay for the rooms upfront.

The owner & staff are very friendly tho and helpful, room was rather clean had a alright working shower, television & fan, top floor a nice view from the windows that open, which is nice! No wifi, was actually quite nice for a day :)

Our room is so so, if you are used to sleeping on the ground with a plastic bag over your head you might consider it a 5 star experience, as some reviewers seen to think.

We arrived in the evening around 24:00 the receptionist is a old guy that seems nice.

Facilities and staffs were very polite and professional.

Staff was helpful and assign our neat and clean rooms for stay.

The hotel isn't in a particularly nice area of the town, and the staff were very disorganised; we tried to arrange a taxi from the train station to the hotel

Upon arriving to the room we are given bottled water, WARNING ⚠️ do not drink this water, it is a tampered bottle with dirty tap water and will make you sick.

The rooms were very basic, the bathrooms were dirty and had no hot water.

OYO 18505 Hotel Rukmini

arrival

water

room

I must say that the staff at the hotel/guesthouse were the best, very friendly and helpful.

My one complaint is lack of parking especially for cars.

Second issue is smell in the rooms located at the rear side of the hotel/home stay.

The staff are also really nice, especially Nelson!

The owner lives near by, and take a personal interest of your every needs, good shops are near by.

Jan, 2, 2024

Jan, 2, 2024

Dec, 14, 2023

Dec, 9, 2022

Apr, 11, 2017

Oct, 23, 2016

Jan, 2, 2023

Mar, 27, 2019

Mar, 2, 2019

Oct, 9, 2018