To top it off the hotel staff was rude and condescending when I was speaking to them on the phone.

In room dining service was poor 
Ordered baby food and they gave us stale food
 there was also a wedding on last two days of my stay because of that room service and guest service phone was not answered at all

Also the valet guys have stolen our phone charger which was kept in the car.

The customer service comes with multiple calls and there is no one to attend.

He would send someone in a minute when we call him.

Only after calling travel desk they arranged the cab.

Reception and front desk was manned by inexperienced individuals who were more than ok to drop/cut your call, if they couldn't "hear" you.

Things to note:

- The resort is located in a bay and there is not much area to call a beach.

Toilets weren’t clean on arrival, had to call front desk multiple times for a single requirement

Inspite of calling the house keeping twice to keep our room ready, it was not done even after 1.5 hrs.

Very reluctantly a staff member from the hotel comes and I ask him to call someone with a master key.

I called the second  and third time the manager Deepa wouldn't receive my call.

We entered our room with expectations that all needs would be met, very disappointed to see our remote control was disgusting dirty, telephone didn't work, wires and table very dusty, fan made noise which interfered with hearing aids

Entrance blocked trucks
Parking gate and check in staff hard to find 
Not so thorough intro
Map hard to read
Room lacking
Things need fixing bathroom
Elec mirror
Balcony/ants
Bed too soft 
Screen door lock
No fruit
No one picking phones
Request takes time
Spa amazing
Sonia guest rel head
Housekeeping amazing
Cooking class
Noise
B live e bike tour
Car luggage delay
Bill extra
Compensate for lack of pool and outdoor usage closed dining options??

I had to call the front desk then  they sent an engineer to fix this problem.

Since it is the bay, it has a pretty small walk on beach if you may call it.

On day one we had to call everyone from carpenter , plumber and electrician .

Things started little bad, Apple in room were rotten and when told housekeeping person to call up concern head he did not and when i went on social media, surprisingly concerned person reacted and things sorted out immediately.

The housekeeping staff deserves a round of applause for maintaining spotless rooms and ensuring every detail was attended to.

The rooms were really clean and the food was also amazing.

You can get better service and good clean rooms at any other resort that too in half of the amount.

Especially thankful to pappu and mirzamur to keep our room clean and tidy with timely service.

We would also like to mention Kreesha, Deepmala and Mridusmita, who helped us with any queries we may have had, Anand Ravikixan our housekeeper who kept our hotel room spotless every day.

The property offers an experience as lovely as always - warm staff members, nice hospitality, spacious and well-appointed rooms, nicely landscaped layout, vibrant atmosphere etc.

The housekeeping staff Anjesh did a very good job of keeping the room clean as and when called.

Best hospitality, best food, perfect clean rooms.

Rooms were Neat & Clean with a huge balcony.

The room was spotless and well-maintained, with comfortable bedding and all the necessary amenities.

Beautiful property and super clean rooms.

The property was overall grand and well maintained and the room was also very clean and comfortable.

The housekeeping team did an excellent job of keeping my room clean and tidy, and the bell desk team were always ready to assist with any requests I had.

Tapas and team at housekeeping made sure our room was clean with all the amenities in place.

Very clean room, very nice property, ambiance from property was very nice.

Superb & excellent are shorter words if one is talking about neat & clean rooms, amenities, service, staff, food etc.

Quality of  food & immaculate  rooms  ,Amazing staffs &  a worthwhile property .

The room was spotless, we stayed in room 7115 which had beautiful views of the sea.

Great location, really pleasant and clean rooms,

Grand Hyatt Goa

phone

Free parking

Free High Speed Internet (WiFi)

Pool

The room was clean & didn't face any issues with the service.

The hotel rooms are very clean and and you will have hot water continuously for 24 hours,

Few good things about the place - Clean rooms and not too harsh on your pocket.

Choose this hotel for good service n clean rooms!!!

Hotel staff was helpful and rooms were clean and neat.

Big, fairly clean rooms with a tv and all standard facilities.

The room was clean and neat when we went in.

so if someone visits the looo..the stench fills the room.

the first room we tried stank so we asked to move

but  when we reached our room it was very dirty.There were very bad smells.

Room was fairly empty, walls were marked and needed repainting, Mattress meagre (10cm thick) and flattened from age, bed sheets were coarse, smelled of rotting.

No Intercom, No drinking water, No TV connection, No lift and top of this arrogant staff.

Good:
Clean
Spacious room

Bad:
No working wifi
No restaurant attached to the hotel
Still old model TV
AC remote did not work

Would have preferred the above for the price paid.

Property to stay is good, calm and quite, if you have no expectations because they have nothing to provide except the room, No provision of tea  (or kettle ), no working intercom, no internet facility.

There was no cafe or place to buy water, and no wifi in the hotel anywhere.

but late check out costs half dae charge bt v wer chargd half dae for early check in as wel..no hot water for takin bath..pathetic room service..unclean room..poor telivision signal..unfrndly staff..go at ur own risk.

(photo attached)

room telephone faulty - have to hold the receivers wire tight for connection like the one on military base camp.

Main problem was the lack of internet facilities or a working wi-fi connections for mobiles (the one existing apparently works only with laptop. ).

Paradise Inn

smell

wifi

Free breakfast

Laundry service

Rooms were not cleaned towels toilet roll not replaced 
The staff were not trained in hospitality were not attentive had to repeatedly ask for food/drinks order to be taken when it arrived it did not arrive together waiting after breakfast for the coffee to arrive.

The service was dreadful,  very slow, unable to even synchronise coffee with breakfast.

but this time , I've heard high appreciation for the cleanliness, quality of service , n not ever the least the quality of a simple coffee, n the great quality of breakfast served! !

Had to explicitly instruct replenish the tea bags and other stuff.

While sitting out for a tea, it started raining and a rat scurried by.

Rooms not cleaned once during our three night stay.

Had to ask for room cleaning multiple times.

It is better to let the staff know if you want your rooms cleaned when you are not in the rooms.

Excellent staff, neat rooms and well laid out accessories.

Big clean rooms, very well  furnished with all comforts.

Room staff was fabulous to keep the room clean and also ensure we had everything we needed.

The room was clean and comfortable, with every accessory available.

The (extremely ugly) filthy, sofas in the guest lounge, were removed to the garden for a sari sale in the lounge.

Since the rooms are woody, before check in please make sure the mustiness in the rooms are removed.

Used tea cups were lying around for more than a day even after instructing to clear the same right after usage.

Shabby in places, mould, neglected plants, some interesting furniture,

That too, house keeping did not replace the towels even after explicitly instructed to do so.

Surya Kiran Heritage Hotel

housekeeper

towel

sign

coffee

In this case a "early checkin fee" of 40% of what we already are paying.

On arrival, passports were taken to the local Xerox to get scanned (they don't have a scanner on site) and we were persistently asked to pay for the rooms upfront.

Our room is so so, if you are used to sleeping on the ground with a plastic bag over your head you might consider it a 5 star experience, as some reviewers seen to think.

Staff was helpful and assign our neat and clean rooms for stay.

The owner & staff are very friendly tho and helpful, room was rather clean had a alright working shower, television & fan, top floor a nice view from the windows that open, which is nice! No wifi, was actually quite nice for a day :)

Upon arriving to the room we are given bottled water, WARNING ⚠️ do not drink this water, it is a tampered bottle with dirty tap water and will make you sick.

Dec, 28, 2023

Dec, 7, 2023

Nov, 7, 2017

Oct, 17, 2016

Aug, 18, 2022

Jul, 9, 2022

Jan, 31, 2019

Jun, 11, 2017