Playa Del Carmen hotels with review highlights
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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico

Grand Hyatt Playa Del Carmen Resort


1397 reviews

Trip advisor
viewplaya-del-carmencenote-spaspastaying experience
 - We also visited the spa.
 - - Classes: Yoga class with Carlos in the Cenyote spa was AMAZING.
 - We had couples massage Erica and her colleague were great.
 - My massage with Erika was wonderful!
 - Will be coming back to visit the sauna and the hidden jacuzzi.
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 - We had a fantastic 5-day stay at the Grand Hyatt Playa del Carmen.
 - We had the best time at the Grand Hyatt Playa del Carmen and Ricardo taught the best, most fun Zumba pool class.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Overall, great experience in the gym at the Grand Hyatt Playa del Carmen.
 - Based on my experience with her I definitely plan to send more clients to Hyatt Playa Del Carmen.
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 - It was wonderful experience at Cenote Spa.
 - would recommend cenote spa
 - I love the CENOTE SPA and more the gym, the manager Carlos is always helping out with everything!
 - We also did a spa buyout for our event and the spa manager, Damariz took care of all details and supported our requests for creative spa offerings like a sound bath in their Cenote spa.
 - Very kind and soft-spoken, Armando was my randomly selected male masseuse at the Cenote Spa.
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 - It was wonderful experience at Cenote Spa.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Wonderful experience in a beautiful setting.
 - Fantastic experience overall highly recommend to anyone looking for a great workout
 - Carlos was very helpful in making sure my gym experience was exceptional.
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 - If you step out on the balcony, and stand in just one corner, you can see the ocean,
 - We had a room with a partial ocean view.
 - Such stunning views.
 - We stayed in 354 - very nice view.
 - While we could spill a gallon of ink talking about the scenic ocean view, the welcoming open-air modern architecture, and the delicious food, I want to above all highlight the welcoming staff above all!
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 - While the sites themselves were fantastic, we were a bit annoyed that we paid for an english speaking guide and driver and got neither.
 - She applied just the right pressure and paid special attention to my shoulder, as I was having issues with it prior to this trip.
 - If I would of had to pay for it, I would not have did that twice.
 - The service was really bad and slow, we even got a downgrade on the suite we paid because they had no capacity.
 - Overall, I would have to say that I would not recommend this property for the cost, given the chance that you may not be able to enjoy it fully due to being violently ill.
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 - I would go here again without hesitation except I was travelling with my kids and the other guests were loud partying deep into the night.
 - The restaurant/bar had a DJ and loud bar guests most nights we were there.
 - This hotel did not play about COVID.
 - I’m at a complete loss to understand why the hotel continues to rent out space to a 3rd party company to operate a beach club that not only provides no added amenity to their hotel guests,
 - Ours was on one side overlooking a day club on the beach so the views were not unobstructed (a bit of a disappointment) and the party music was thumping away every day until the evening.
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 - Also, as you'll read in my many reviews the beach club North of the hotel is LOUD.
 - but very noisy.
 - The noise is unavoidable from late morning to about 7pm.
 - Our driver who picked us up at the airport was very rude and the driver who took us to Chichen Itza had horrendous driving skills.
 - The biggest problem is unquestionably the noise from Coralina (the beach/day club).
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Phone number icon(800) 943-5032
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico

Playacar Palace


1652 reviews

Trip advisor
viewplaya-del-carmenspashowitalian restaurant
 - I think our most special part was at the Italian Restaurant which in my opinion is the best Italian restaurant at Palace Resorts.
 - The food was good at the Italian restaurant and the Asian restaurant Momo.
 - He was so fun and took great care of us at the yummy Italian restaurant.
 - The Italian restaurant and Luis, our server, was awesome.
 - Both Momo (Asian restaurant) and Bocelli (Italian restaurant) offered many dishes that were delightful to try.
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 - Umbrellas and pool chairs are plentiful vs paid upgrades to cabanas at the Hilton and no umbrellas anywhere.
 - Management no where to be seen unless you are a Diamond member, everyone else treated second rate.
 - but pay close attention to the notable disparate treatment among the clientele present.
 - but for us, the perks did not justify the price.
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 - Our room was a governor's suite which overlooked the ocean and had a huge balcony.
 - We do love to swim in the ocean and our friend Aaron (lifeguard) was always watching and making sure we were todo bien.
 - The food and drinks were delicious, the best h was breathtaking, the spa was top notch,
 - Room 107 - perfect walk out patio with comfy furniture, view of the beach and off from any pool noise.
 - Our room was spacious (we had a huge king bed) and a lovely view of the pool & sea.
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 - The pool service was so friendly and efficient I have to mention Silvia, Danielle, Perla, Besilio, Juan and also the entertainment staff worked very hard and I must mention Fernando?
 - Nightly entertainment was fun.
 - Pool staff from servers to bartenders and the best Entertainment staff never fail to keep you smiling and assuring you have a great day.
 - stocking the bar in the room, Francisco also Joshua to ensure that our late night entertaining was properly attended.
 - Entertainment: Fania always keeps the place moving!
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 - The spa is also very nice.
 - We return to Playacar every year for the food, the spa, the location, the cleanliness,
 - We love the spa and Virginia and Mercedes are the best.
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 - The location is right next the action of the fun town of Playa del Carmen.
 - We loved our stay and will definitely choose this place again if we come back to Playa Del Carmen.
 - I strongly recommend this location especially for first time visitors to Playa del Carmen.
 - This stay exceeded my expectations and would recommend this to anyone looking to go and stay in playa del carmen.
 - Review context: non-member at Palace, usually stay at the Hilton Playa Del Carmen (formerly The Royal) and am a Real Club member.
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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico

Fairmont Mayakoba


1663 reviews

Trip advisor
 - We chose the all-inclusive option for our family of 4 and we really enjoyed the restaurants available La Laguna, la Playita, the Sushi place and Tauro was amazing.
 - It was a set menu for all inclusive guests
 - Our family of four spent 6 days at the Fairmont Mayakoba on an all-inclusive package.
 - The restaurants on property were some of the best I’ve had at an all inclusive resort.
 - The All Inclusive package had tons of variety and everything was fresh and tasty.
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 - I was beyond frustrated - what a waste of money; avoid at all costs.
 - A taxi from the resort to the centre costs 400 Mexican pesos.
 - they are pricey,
 - On the first day we were asked to pay the full price without the upgrade reductions.
 - but well maintained ☐ Premium ☐ Business ☐ Motel ☐ Get me out of here Comparable to Mix between Ritz Carlton and St. Regis.
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 - During our stay, we went 3x to the centre of Playa del Carmen.
 - We went into central Playa Del Carmen for the action one evening. Recommended activities: -Paddle Boarding -Archery -Bike ride to the ceynote (get a tour!)
 - Top notch level of service - best I've experienced in my few trips to Playa del Carmen.
 - We would have breakfast at the hotel and then some drinks at the beach and would go for dinner to Playa del Carmen.
 - The hotel is about 30 min from Cancun, 10 from Playa del Carmen and about 40 from Tulum which makes it an excellent choice when visiting the sites.
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 - The beach required a 5-10 minute golf cart ride as it’s a 2 kilometers away.
 - Met again when he was driving the golf cart offering people ride after a storm.
 - We moved specifically to this hotel after playing golf at Mayakoba, we knew it was beautiful
 - He helped with reservations, coordinated our various adventures (golf, etc) with a smile, and always checked in with us afterwards.
 - The service, food, restaurant atmospheres, beach, golf course and pool were all first rate.
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 - This year we also had the pleasure of meeting Juan Carlos the boat tour captain - not only was he knowledgable
 - Take advantage of the boat rides, the bikes, the spa is wonderful, and El Puebllito!
 - We spent 4 of 6 days entirely on the property: biking, taking boat tours, at the beach, snorkeling, dining in the restaurants, visiting the Pueblito & the cenote, and enjoying our casita.
 - - The boat tour of the property is lovely and the cenote is good to check out - The cooking lesson at El Peublito is fun for family or a large group Bring cash!
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 - Juan A and his team were such a blessing when they found my phone in ocean after we dropped it paddle boarding.
 - Signature casita was beautiful overlooking the canal. .
 - There was also a nicely appointed balcony overlooking the lagoon.
 - The beach view cannot be beat, and having our own beautiful private infinity pool to use with our baby was absolutely amazing and convenient!
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 - The Beach was just plain horrible when we visited, mountains of Sargassum rotting by the sand.
 - That in turn put me off the buffet breakfast seeing people picking food up, breathing on it without a mask and putting it back if they decided they didn’t fancy it.
 - Kids Pool Area Plenty of pool and a water slide to let the little ones burn off energy.
 - Welcoming lobby and adjacent huge bar with balconies overlooking the manicured jungle property and (sometimes foul smelling) water ways.
 - but we certainly were not disappointed with our room regardless of the musty odor.
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Phone number icon(929) 207-1033
5 Avenida, Playa del Carmen 77719 Mexico
5 Avenida, Playa del Carmen 77719 Mexico

Paradisus Playa Del Carmen


2711 reviews

Trip advisor
viewplaya-del-carmenkid friendlywater parkswim
 - Playa del Carmen does have a better pool for families with a nice water park that our kids loved.
 - This resort caters to families, the shows, areas, water park, pools and food are all very much geared to a great family vacation.
 - The water park pool and pirate ship pools were also fun for the kids.
 - He water park was also fun
 - We spent a lot of time in the water park which always had the perfect temperature water.
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 - My wife and I stayed at Paradisus Cancun 4 years ago and then Paradisus Playa del Carmen with the whole family this year so I will be comparing the two.
 - We had a really nice stay at Paradisus in Playa del Carmen.
 - We loved our stay at the Paradisus Playa Del Carmen.
 - We had a wonderful stay at Paradisus Playa del Carmen.
 - We visited Paradisus by Melia Playa del Carmen The Reserve and we had the greatest time.
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 - We booked the swim up delux room five months in advance.
 - The rooms are clean and spacious, highly recommend upgrading to a swim up suite if possible.
 - We stayed in a Reserve swim up suite , with Hector as our concierge.
 - BUT you can dine in adult only restaurants and swim in adult only pools which is awesome.
 - We stayed in the reserve area that had a swim up room and it was absolutely lovely.
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 - Overall great for kids,
 - Great for kids one years old to 18!
 - We visited this beautiful resort Dec 2021 with our two children.
 - We visited this beautiful resort Dec 2021 with our two children.
 - We had snorkels and swimsuits and all the things for a fun day with the kids.
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 - Accommodations were absolutely stunning, comfortable beds and pillows.
 - Room..We had a one bedroom reserve suite with a pool view.
 - It is right on the beach with beautiful views and sunny appointments.
 - Why do ALL of the palapas with views of the pools have to be roped off?
 - Sea weed was removed.
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 - It is filthy, unsafe and rundown.
 - Additionally, other problems were: Ongoing renovation works everywhere and it smells of toxic paint (very dangerous for kids) Very loud noisy events (they said that they wouldn’t have any events the time we stayed there
 - The other issue that we noticed while on the beach was the often unpleasant odour ( it smelled like sewage).
 - Also, unfortunately, when we got to the new room, it smelled like natural gas. Badly.
 - Hotel Room: During the day time, they were painting the hallways right outside of our room which created horrible smell during our entire stay.
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Phone number icon011528005921246
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico

The Fives Downtown Hotel & Residences, Curio Collection by Hilton


748 reviews

Trip advisor
viewplaya-del-carmenrooftop poolconvenient locationmodern
 - We were here for our first time in Mexiko in playa del Carmen and we stayed in the Fives Downtown Hotel near the beach for ~3 weeks.
 - This was my first time in playa del carmen not the last one- this hotel is small and cute the decoration looks fantastic - incredible view at the top floor over there is the jacuzzi and the pool, food is delicious all the staff so friendly.
 - The hotel has a great location the staff very friendly and helpful walking area in Playa del Carmen town the rooftop has a beautiful view close ferry shops and public transportation.
 - This is a great location that has easy access to the Ultramar Ferry Playa del Carmen.
 - I will stay here again and again when coming to Playa del Carmen.
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 - Conveniently located in heart of town.
 - The roof top pool has a great view of the ocean only two blocks away.
 - The location is close to everything just two blocks from the Ado bus and all the action in Playa Del Carmen.
 - It’s a quick 1 block walk to 5th Avenue & all the vendors, great restaurants & bars.
 - The hotel is located just two blocks from the ocean and one block from the central walking street
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 - If you're looking for downtown and a rooftop pool with nonstop energy, this is the place for you.
 - Rooftop pool had a nice view of the beach, you could swim and sun without the sand.
 - We had a great couples massage in the spa and loved the roof top pools.
 - but it did state that I needed to make a $413 resort fee payment for our 1-bedroom unit which included daily breakfast, one airport transfer, access to the rooftop pool, housekeeping, and our pre-flight COVID tests, which I found acceptable.
 - Roof top pool is cool and there was a pool party while we were there that was dope.
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 - This is a new hotel with modern decor.
 - The rooms are very modern and clean.
 - Very modern with a gorgeous atrium with live plants from floor to ceiling.
 - The fFives Downtown is a modern property in the heart of Playa del Carmen.
 - Super cool, modern and STYLISH!!
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 - While they did move us on the third night, We were still able to hear a lot of noise during the night.
 - Some nights you can hear the people on the street, so if you need a very calm atmosphere maybe you have to go somewhere else.
 - ;) Small problems: If you have the room facing the club side, you can hear the music until late.
 - Not all guests masked up in the elevators if you are concerned about that.
 - however we wasn’t so it was too noisy for us.
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 - There is a nice pool, a nice view with nice drinks and a very nice working personal.
 - I just stayed one night, beautiful hotel, great location, the roof pool has great view, I had some issue with my AC really quick fixed, really helpfull staff, Marcos, Alexandra and Miguel.
 - The party at the roof, the rooms really clean, the view, walking distance to the ferry, supermarket, 5th avenue bars and the heart of Playa.
 - Really good service and attention on the rooftop with Esteban The atmosphere was really nice, and with the view of the sunset, you can’t really beat it in playa.
 - Our room was a 4th floor with private jacuzzi, ocean view and balcony, you can chill and enjoy the city.
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Phone number icon(888) 721-4431
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico

The Royal Haciendas All Suites Resort & Spa


1544 reviews

Trip advisor
viewplaya-del-carmenkid friendlyall-inclusiveholiday trip
 - All inclusive option is a solid value.
 - Pro - Great food buffet, restaurants are good, customer service, room service are amazing and Enjoyed the music night near sol-grill Lots of activity, family friendly resort Cons - All-inclusive offers very cheap liquor and beers (Avg.
 - We opted to decline the all inclusive option and that was the right choice for us - we just don't eat and drink enough to cover the inclusive cost.
 - I definitely recommend the all-inclusive package for a large group!
 - We definitely recommend the all-inclusive package!
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 - An oasis in Playa del Carmen.
 - Love that it is so close to Playa del Carmen - we go there a lot to enjoy the large variety of restaurants and shops.
 - We had planned to walk or take their shuttle into Playa del Carmen
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - Even when it rains, the Royal Haciendas and the nearby Playa del Carmen have lots to offer.
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 - The amazing staff at the Kid’s Club were so friendly and fun that our child signed up for every evening activity.
 - From helping us find (and move to) a place under an umbrella to happily fulfilling all my kids pizza and drink requests to the extremally clean rooms, quick room service and more - they were always happy and generous.
 - Lots of different activities, and all of the kids were excited to go back each night.
 - The chef Gilmer thanks for everything, Jorge (mornings), Jorge (nights), Eduardo, David, Cesar, Johana, Ángeles they made our time wonderful and unique; pizza Luna Aldo and the kids club Mariana is super good with children always helpful.
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 - I can honestly say this was the best experience we have had on a vacation.
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - A wonderful vacation!
 - He helped make my visit to Royal Haciendas enjoyable and he helped make me be accountable to exercise while I was on vacation.
 - Maids make it a true vacation.
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 - our flight had been canceled due to bad weather.
 - We stayed at Royal Haciendas previously as a time-share guest in 2010, and decided to return as a paid guest to enjoy a no-stress all-inclusive beach vacation due to the desire to be farther away from the hustle of Cancun.
 - Like many places in the US, they were understaffed due to COVID.
 - After missing last year due to Covid we are so grateful that we got to go back this year.
 - We decided to go during mid-October since we couldn't make our week last December due to Covid.
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 - ❤️ Best views!
 - Genaro took the time during his shift to arrange for the fish we caught deep sea fishing to be prepared by chef Alvaro.
 - We paid for a resort view and they upgraded our suite to a an ocean/beach view which was BREATHTAKING!!!!
 - They view it as an open area
 - On a positive note, the rooms have been updated, staff are amazing as usual and the facilities and view are absolutely the best.
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Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico
Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico

The Reef 28


755 reviews

Trip advisor
 - My wife and I had booked the Master Suite all inclusive for 30 days in November to celebrate our 51st Anniversary.
 - I expected an experience like I recieved at my previous all inclusive stays.
 - We chose the all-inclusive option, which I would recommend,
 - We had a great deal beforehand on the all inclusive package with 5 days for the price of 4.
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 - The spa was amazing.
 - Do make sure you book the spa asap on arrival , it tends to be booked out so we missed our free session.
 - Froy on the rooftop is extremely attentive and Joselyn and Vero in the spa are delightful.
 - The SPA facilities were great!
 - The bathroom had a spa like feel with glass walk in shower and bamboo accents.
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 - Highly recommend if you’re staying at the Reef 28 or just in Playa Del Carmen.
 - We have returned back to The Reef28 4 times now in the past 3 years, after years of traveling to Playa Del Carmen, this place is the BEST!
 - Staff was courteous friendly and always helpful with suggestions to experience Playa Del Carmen in the best way possible.
 - It has an amazing view of the beach and blue sea of Playa del Carmen.
 - I am an expat in Playa del Carmen and I have a membership to the OKOM SPA located at this hotel.
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 - Can’t beat the view right to the beach.
 - We were excited to view the bar menu online to see a great variety as the picture shows.
 - It’s close to everything - the beach (3 minutes away); the rooftop pool, restaurant, lounge area, and views of the ocean and Cozumel; 5th avenue (1 minute away) for fun music, art, stores, and restaurants.
 - They also offer a rooftop pool, bar and hot tubs with an amazing view.
 - The rootop pool is great with nice views of the ocean and city along with great food and drinks, Mario, Carlos and Rafael kept the Ojo Rojo's coming.
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 - They don’t know how to isolate buildings, so you hear everything,
 - some noise next door after 11 pm imeddiatly quiet down after I called.
 - also, request rooms on floors 3 or 4 as their is a bar in the street that can be noisy until 2:00 AM.
 - If the noise of the street could be solved with earplugs, the smell of rancid-mold in some rooms was quite unbearable.
 - All the while - I don’t hear ONE apology from the night manager.
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Phone number icon(855) 605-0316
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort


856 reviews

Trip advisor
 - There was more evening musical entertainment than I remembered, and fewer acrobats/production shows.
 - The Entertainment staff is the best!
 - Way too much going on with music and activities and forced entertainment.
 - The entertainment in the lobby each night was fun to watch while having a cocktail.
 - Good food and full of activities, if you want to participate, nightly entertainment.
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 - Alejandra at the pool, Bryan at the Spa, and of course Catalina and Gerardo up front made things so enjoyable for us.
 - I didn't use the spa because I was sunburned the first day.
 - We had massages in the spa,
 - The spa was lovely and
 - Once Catalina started processing our check-in, she provided my wife and I with plastic wristband/keys since we had purchased a spa massage for the next day.
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 - Just stayed a Hilton Playa Del Carmen & A lot of our friends are gone But Pocko at coffee shop is fantastic also our favorite bartender Mario at the Pool Bar & Pelicanos!
 - We stayed in Cancun in Oct 2021 and wanted to try Playa Del Carmen this time.
 - We had a wonderful time during our recent stay at The Hilton Playa Del Carmen.
 - Overall, we were exceedingly pleased with our experience at the Hilton Playa del Carmen and would love to come back for another stay!
 - I would HIGHLY RECOMMEND the Hilton Playa del Carmen to all my friends
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 - There were several evening activities that were not free, they were charging $90 per person.
 - Who’s got my card details then?
 - The low points: - Although most amenities were provided at no extra cost, there were quite a few additional (optional) charges that we incurred throughout our stay.
 - but will charge you more!
 - Chefs Plate is an up charge,
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 - I'd like to thank Jose Garcia (Spice & Ricon) for making this trip amazing for us.
 - Overall a great trip!
 - The professionalism was 10/10 and we would definitely entertain a return trip sometime down the road.
 - My wife and I were very happy with our 10 year anniversary trip.
 - Although we are only entry level Hilton Honors members, she has worked tirelessly in advance of our trips to make sure our needs and requests are accommodated.
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 - The hotel lobby is gorgeous with an amazing view to the pool and ocean.
 - The room when we got there (twin room garden facing) was lovely.
 - - Suite: we booked the most basic suite and were upgraded to a garden view suite on the quieter side of the resort which worked out great for us.
 - We had reserved (for 2 couples) Junior Suite Garden View Rooms.
 - You also do not get one closest to the ocean.
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 - The buffet is inexplicably only open for breakfast and all dinner restaurants are either extra cost or require a reservation.
 - We paid approx $3,000 for the stay and could only get 2 towels.
 - Drinks were inconsistent with limited selection unless you pay up.
 - There are cabanas in the prime spots around the pool, and these cost $74 per day minimum.
 - though I’m happy to pay it so that I don’t have to compete with the pool-chair-saving trolls.
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Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico

Occidental at Xcaret Destination


3262 reviews

Trip advisor
viewplaya-del-carmengroundskid friendlyholiday trip
 - Overall a great and relaxing holiday.
 - The entertainment staff was incredibly kind, fun and helpful during my vacation.
 - We had a great 7day vacation, the first out of the country for the family.
 - Grat Place to stay if your looking for a quality vacation with the family!the staff is so kind and will take the effort to get to know you on the best way possible!
 - We enjoyed our vacation a lot in Occidental at Xcaret.
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 - So then my hubby goes to pay for it and he is told its expired umm no its not expired exp date is 6/2024.
 - As much as I don’t agree with it being the customers responsibility to pay the staff (greedy companies) it’s still unfair to penalise them.
 - They charged us $120 USD for the small load of laundry they did (3 days of outfits for 2 people).
 - TOTAL rip off.
 - The price was reasonable and starting in the Royal Level, I received a 20% discount.
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 - but what really shined through was the atmosphere and the grounds.
 - Beautiful resort and grounds.
 - The grounds are nice, and the staff was pleasant.
 - The grounds are absolutely beautiful, you felt that you are in the middle of the jungle with all the animals, and the beach was also just a short walk away.
 - The grounds were clean, and the room cleaners were fast and efficient.
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 - We make it to the room definitely not 5 star the decor was dated the bathroom could have used a good scrub and it smelled like mildew.
 - but stayed away from it due to people smoking.
 - This room kept moisture in the room, there would be condensation spots on the floor and the sheets would be cold and moist, hence the mildew smell.
 - The room smelt strongly of damp and mould.
 - The room was very damp and musty smelling.
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 - Such a cool experience and first great night in playa del Carmen.
 - Occidental at Xcaret Destination Playa del Carmen Wife and I traveled down to Mexico Jan 10, 2022 to spend time with friends.
 - Needless to say, this is without a doubt one of the best kept secrets of the Playa Del Carmen/Cancun vacation scene.
 - If you are considering a family friendly, all-inclusive resort in the Playa del Carmen area, Xcaret, then also consider the modest cost of an upgrade to Royal level.
 - Antonio from building 20 gave us lots of recommendations to explore in Playa del Carmen and Julio Valdez was excellent at service in breakfast and lunch.
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 - Also Cristell Vazquez the massage girl is amazing
 - He is a sexy Mexican baby. Gracias!
 - You could not build a better beach area for kids.
 - They are the best, they go above and beyond to make sure we are satisfied and are great with our kids.
 - Lots of different options for adults, kids, and dessert.
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 - The views to the ocean are amazing and fit perfectly with the seafood concept.
 - If you like wildlife then this is the place for you, wish we had brought our binoculars with us to get a better view of the bird life.
 - but that quickly faded away, replaced by the ocean waves and wind through the palm fronds.
 - The occidental Xcaret is located in the middle of beautiful tropical forest, I love the lush green forest, all the colorful friendly animals, huge swimming pools, clear ocean with colorful fishes, many great spots for snorkeling.
 - Huge shoutout to Daniel and Deigo for making the amazing sunrise even better at breakfast!
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Phone number icon(833) 313-3142
Lote Hotelero No 6 Desarrollo, Playa del Carmen 77710 Mexico
Lote Hotelero No 6 Desarrollo, Playa del Carmen 77710 Mexico

Royal Hideaway Playacar


698 reviews

Trip advisor
 - It is located in Playacar, within a 20 minutes walking distance from the center of Playa del Carmen.
 - We really enjoyed the tour of the Mayan ruins and the ride into Playa Del Carmen to visit the square and 5th Avenue.
 - That said, Playa Del Carmen is a 5 minute cab ride away or you can walk there in 20 mins.
 - 5th ave Playa del carmen is 25min walk or 10min bike ride away.
 - Just got back from Royal Hideaway Playa del Carmen.
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 - We got a distinct feeling throughout the resort that Barcelo is economizing and running this place into the ground.
 - Grounds: Absolutely beautiful!
 - We loved: the variety of restaurants, the quality of the food, the dress codes that guests actually followed, the quality of drinks, the high tea, the almost-private pools, the pristine grounds, how peaceful it was at night, the comfy bed--I could go on.
 - Having traveled to the area for the last 20+ years, nothing beats the accommodations, lush grounds, large beach, and tranquil setting.
 - The beauty of the beach and grounds. 4.
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 - Breakfast at the Deck was great and having a mimosa overlooking the beach was after traveling all night was amazing.
 - It is the perfect place to rest and relax between dips in the pool and the ocean.
 - Perfect location and views.
 - Wasn’t what was we expected for an ocean view.
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 - I focused on relaxing and this was the place for it.
 - Quiet and relaxing.
 - Our experience was excellent and we highly recommend it for couples looking for a relaxing trip.
 - Would recommend to anyone looking for a peaceful and fun holiday!
 - The spa facility was peaceful, clean and well appointed.
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 - Would definitely recommend to anyone looking for a great all inclusive experience.
 - Royal hideaway has been a beautiful place to stay for an all inclusive resort.
 - I know this is an all inclusive,
 - This was about the 6th different all-inclusive resort we have stayed in either the Riviera Maya region of Mexico or Punta Cana in the Dominican Republic.
 - but this all inclusive is by far the best!!
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 - though our fridge did not work, nor our spa bath, he made sure it got fixed right away, always made sure our snacks and water was replenished and our room cleaned.
 - Toilet was broken (we had to fix it ourselves) and while water pressure was great, the temperature in the shower changed every 40 seconds - from scolding to cold (dangerous).
 - The phone in the room didn’t work - so we could not order room service - we asked to be fixed, and they didn’t do anything during the whole stay,
 - When you ask for someone to fix it, you get a blank face.
 - The drainage system needs to be fixed.
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