On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

We loved our room with the view of the waterfall under the chapel!

Osiel from Xavage and Fernando from the chapel carts, are also worth noting for their heart-warming service!

Eat at Las Cuevas, check out the sunrise from the chapel, and take the boat ride to Xcaret Park.

• DO NOT miss and go to the top of the Chapel and don't be afraid or get intimidated with the potential hike.

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

I would say leave some days to be at the hotel i ended canceling my tour to Xichenitza to enjoy more of the hotel they have an amazing river with water slides and kayaking amazing pool bars, a beach, and a beautiful chapel you can hike up to.

The wedding chapel is incredible and our nephew's service was beautiful as was the reception.

Visiting the chapel was a nice quick thing to do (we were kindly offered a ride up in the little cart which was great as we were there as a storm rolled in).

Our room had beautiful views of the ocean as well as the chapel.

Opened a dispute with my credit card company.

but for a $30 USD delivery charge they could get her what she needed.

Balcony’s door never worked and had 2 people trying to fix it for 2 full days in the room ( so never had privacy or felt like “home”) had to be out of the room so we can get change in the public washrooms with my kids (since they were using the washroom cuz the card that makes the balcony works is in the washroom’s ceiling) .

When we checked out we had a credit due to a refund during the trip.

The last few hours of our holiday where ruined by a member of staff on the  checkout desk he advised us that we had charges for no shows on booked excursions one of the excursions was in fact cancelled by us and we had the cancellation confirmation code and the other excursion we had  attended and had our names registered at the time along with being asked for our wristbands.

During the entire trip, we really only had one issue, a cancelation fee that was incorrectly charged to us.

They charged more for a child than an adult to stay.

My balance can be poor at times so I would have appreciated handrails on the steps.

Upon returning to the resort we went to the concierge and we explain our situation the first person that helped us, she explained to us that we had to make the reservations at the concierge in order to get our credit back.

There was a fotographer on board taking pictures for additional charge.

..they charged us 200.00 usd for late and they had taken our luggage out of the room.

The hotel travel agency will refund the hotel charges if needed

although everyone reassured me that with my proof we would either recieve a credit for a future stay or refund.

They created so much drama I said go and charge me extra I don't care.

Sales People & Sales Manager “CARLOS”
Quick Resume : They Sold my parents Gold Package ($65,000  with $19,456 Down Payment - $840 Monthly Fees  , Sold them the stars , • $2,000 a year in Flight Reimbursements •750 Nights at their Hotel Arte & Mexico All inclusive - Nights consisted of weekly stays where We would be Charged for 1 Day at the lowest Rate Available for room type at date of stay for you to get a 6day 7night Stay !!!

We only carried small bills to tip which made it safer than lugging around credit cards.

TIPS: Make sure if you book anything (spa, restaurant or parks) you cancel your reservation if you need or you will be charged a no show fee of $28 per person.

If you are going to charge extra for a superior food experience you had better deliver a better "gastronomy experience" as they market themselves online.

They would not reverse the charge for the upgrade and or return any money for the downgrade.

At the 90 minute presentation I was given a 300 spa credit and 50 dollar discount to swim with the dolphins, only during our move of the room the spa discount was lost and the hotel refused to honor the credit

There is a smoked meat station outside, several stations inside, and the traditional tableside service.

Las Cuevas has all kinds of premium meats where they keep bringing different kinds of grilled meats.

Dinner was half buffet style and half Brazilian steakhouse style with waiters bringing swords of meat to your table until you can’t eat another thing .

Some of the meat was awesome others tougher.

Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer.

it was actually high quality and fresh foods and meats.

I will say, the tacos and grilled meats were to die for.

but Las Cuevas was amazing, so lovely being able to dine in the caves and the food was soooo good, my husband is a real meat man so he took full advantage with all the meat that was on offer.

They have a grill station with cuts of fish and meat, that I highly recommend.

The meat was over cooked and over salted at pretty much all restaurants

The steak house was so good, so many types of meat choices to try!

The food options there were incredible from fresh raw seafood to grilled meats and a plethora of desserts.

I don't eat meat and was so happy to have the vegan restaurant Bio to go to.

It’s like a Brazilian steakhouse so there was a lot of carved meats and seafood.

Handmade tortillas and meats are being made in front of you.

The gentlemen serving the meat at Las Cuevas dinner was great.

When green, waiters with meat on swords will stop at your table and ask if you want any.

Our contract and emails were confirmed for meat medium well and lobster with sauce on the side.

Meat perfectly cooked, desserts are incredible, good music, good team to serve in place!

Only park we went to was the Zipline park and it didn’t disappoint.

Our third visit and will be back often to disconnect or party or them parks or adventure or family or adults only; can do it all here.

We went to several parks, including Xcaret, Xplor and Xelha and all were incredible.

The park is gigantic and can be intimidating.

All of the kids loved the parks the older kids loved Xsavage!

This trip we focused on Xcaret Park, Xavage, Xenses, Xplor, & Xplor Fuego.

I then went to office when he was there and he suggested to change our schedule as we would enjoy one of the parks more.

I would 100% go back and do more of the parks especially the xenotes and the water options at Xcaret.

Besides the amazing staff that work extremely hard, the incredibly beautiful grounds and the high quality of food, you get to visit all the parks for free!

Our family took full advantage of our park access privileges.

They have multiple different parks you can go to with different activities in each park.

We went to many excursions (which are included) : xcaret park, xplor park, xsenses park, tulum, xel-ha, xenotes.

Probably best resort we’ve ever stayed at, excellent service - people who really care; food was very high quality (even for vegetarians like us), and architecturally the resort (and the surrounding parks) are stunning.

(Although you wouldn’t want to because it’s All Fun Inclusive! You gotta visit the parks!)

Explained very well how to go on the other parks.

I booked a stay and paid in full. Policy states "Changes and cancellations 21 days prior to the arrival date before 3 PM local time, without penalty, afterwards 100% of the stay applies// Modifications subject to availability and the current rate will apply."

I would have to pay the same price (more than $4,000)

I was promised to pay $699 at checkout and $1,300 later, for 5 nights, bur told them I couldnr because wife is pregnant.

We paid $15K for the stay including air tickets.

I though it was strange that I had to pay for a day pass for their babysitter

We requested, asked, paid full price and did not get even side by side rooms.

Honestly no idea why this hotel is so expensive.

Also they SIGNIFICANTLY crank up the price.

Also, the prices are going up and up and it’s time to stop with the increases.

But I've paid less to stay in 5 star hotels and had service on a much higher level.

3) Had to pay a $130 cab fee to return to our hotel

4) They scan people with children and have no mercy 

We refused to participate in this hotel scam selling our shares, and we were treated badly.

In fact we purchased 4 more nights at discount on the way out at a 1/4 of the price that we get 18 months to decide when to use.

Very disappointing experience for $4,000 USD for myself and $8,000 USD for my family.

Then the so called certificates you’re given at the discount rate of $249 for a 4 day vacation, are no longer $249

I keep asking myself whether I will hear back from the hotel or even get my money (almost USD 10 k) back…

but again you can find cheaper flights through other engines.

Unfortunately it is even more expensive to stay.

but surprise blackout periods, surprise fees, limits, conditions, complexity and poor service at every turn.

Come here with my friends in early January 2024, I was said wow when I starting arriving at the receptionist, the restaurant is good for me I would rate 4.5 and the hotel room is very nice and the location is really great, I will come back very soon.

Jimena even went out of her way to decorate,  provide my kids with treats, and set up room service.

Very nice all-inclusive, great amenities, good food, service, friendly staff.

The room was clean, room service was great, there are so many restaurants with a vast amount of different foods, shows, words cannot express my gratitude for Alejandro Barrera, Rebeca Arvizu, Iván Meléndez & Daniel Elkhoury they were excellent with my family and myself.

though any of our needs including getting us into any and all restaurants.

Our best dinner was probably Cantina Los Faroles

He found an even better dining choice and walked us to the restaurant.

The hotel, food, excursions are all fantastic.

Would recommend Fuego if you have access to that restaurant.

We could reach out by text & they arranged anything from transport to restaurants to activities if needed.

Xin Gao - We went for fusion and teppanyaki.

The food at restaurants other than Chibali, Las Playas and Las Cuevas were just okay.

The food is amazing, the people are great and my family and I got one of the greatest vacation ever.

The quality of the food at all the restaurants esp.

Each time I ordered from the vegan menu, I was served much later than my family to end up with something totally different from what I ordered.

butler at Fuego building 
Rebeca Arvizu butler at Fuego building
Carime hostess at Fuego restaurant 
Xiomara hostess at Fuego restaurant 
Marcos server at Fuego restaurant 
Jesus server at Fuego restaurant 
Jesus also server at Fuego restaurant 
Christian server at Fuego restaurant 
Edner bartender at Fuego restaurant 
Alejandra (Fuego rooftop pool attendant) 
Laura server at Las Cuevas restaurant and the many others.

The hotel is beautiful and the staff were friendly.

My stay was perfect, since the moment I arrived to the Hotel Xcaret i was overjoyed with the way everyone attended my needs, everyone was so nice and attentive.

Incredibly knowledgeable and helpful navigating

Wow, their staff goes above and beyond we got serviced by  Betty Martínez our

Our housekeeper (who's name I cannot remember) was a sweetheart and took good care of us.

Gerald and Afnan who work on reception and bar were very profesional, polite and chatty, I had a great stay.

Alfredo Arseo and Mauro Martinez were very helpful.

He graciously spent an hour with us  answering our questions when we arrived.

Maia was extremely attentive and communicative throughout our stay.

I immediately called, explained what happened, and they happily moved my reservation by one day.

Very polite, always happy, and made delicious drinks.

Staff was friendly and attentive to our needs.

The food & drink was excellent and staff were very attentive.

Our front desk assistant, Miguel Gonzalez, was pleasant and helpful.

Everyone was so helpful, friendly, and pleasant.

Xcaret México has it all, the grounds are beautiful, the rooms amazing, the beautiful pools everywhere, the natural water areas, the views!

He went above & beyond each day cancelling reservations for us so we wouldn’t get charged and taking our family px at the ocean.

PROPERTY/POOLS/BEACH - The property is so unique, embracing the ocean and the jungle.

The hotel is impeccable, everyone is really friendly and the view is breathtaking.

My husband and I stayed at Fuego (the adult building on the ocean)  the accommodations were beautiful and the restaurant was amazing!

and my favorite place, the lounge chairs at the ocean beach.

The views here are incredible and the lagoons are awesome!

Guests at Hotel Xcaret Mexico often commend the stunning location, authentic decor, and well-appointed rooms.

I would recommend the Fuego building for the views and service.

We get assigned to our room and let me tell you the view was immaculate!

The breathtaking views, the Michelin Star food, the incredible amenities in our room, the staff that we’re honestly thankful for, all are reasons to return and suggest to anyone seeking an outstanding experience in an unbelievable location.

Loved our room at Casa Fuego with an oceanfront view.

Everything from the hotel lobby bar to the view from our room was absolutely stunning and everyone was so kind.

The property is absolutely breathtaking. Seriously.

The greenery is very lush, the views are incredible and the grounds are extremely clean, which we appreciated.

She was able to get us an upgrade to an oceanfront room.

The food, the views, the drinks, and most importantly the staff and customer service, were all impeccable.

We had the beautiful family suite and one private room overlooking the ocean and the main pool.

Xcaret Mexico has been an amazing experience with expectular views and top notch food.

Our family of three (2 adults and 9 year old) just spent one week at Hotel Xcaret over Christmas.

This is our second trip to Hotel Xcaret (first visit December 2018).

I'm  heartbroken to write this as until yesterday, Xcaret was my favorite resort on earth.

There's unlimited things to do at Xcaret.

We stayed at Xcaret Mexico & treated our daughter & son and families.

We made memories at Hotel Xcaret Mexico that will last a lifetime.

We had an amazing family vacation at Xcaret Mexico!

but that just means business is booming for our beloved Hotel Xcaret.

I spent a week at Xcaret Mexico and it is truly spectacular!!

We have travelled quite a bit as a family throughout Mexico and the Caribbean and Hotel Xcaret is the only place that we have returned to time after time.

My first trip to Hotel Xcaret was in December 2022, when I traveled with my husband and our 15 y/o daughter.

Dry rooms, better food and just as comfortable or more than Xcaret.

We will come back to Xcaret Hotel Mexico for the food, ambience, and service.

Hotel Xcaret Mexico

price

creditcard

view

chapel

staff

restaurant

xcaret

meat

park

Oh and take time to go up to top pyramid chapel. Breathtaking!

You have breakfast where they collect your info, then you walk around the resort, and finally they end at the chapel where they try to give you all the numbers.

We enjoyed a beautiful Christmas morning mass at the chapel at the top of the Xpiral.

When I was done with brunch I was rolled back to the chapel where Daniel again picked me back up.

There is a small chapel up top and I released some of my moms ashes at the top, it was beautiful, she loved Xcaret Mexico and

We did have access to Xcaret Mexico, which made for great walking adventures as well as going up to see the view from the Chapel.

Yea it took five minutes to get “permission” to cancel the dinner reservation so I wouldn’t get an extra charge.

I was also unable to obtain an invoice that broke out the taxes and fees from the total reservation cost when booking with the hotel directly  - so I could not get a price match.

It took us about 2 hours to check in at Arte and about the same on the Mexico side- we had to check in for them to be able to transfer our reservation to Arte  (they even charged us to change the reservation).

I have now resorted to disputing the charge with my credit card company, marking the sad conclusion to what was supposed to be a joyous celebration.

* Charging to your room/bracelet did not work.

But the thing that was most upsetting was that we were charged another night around $75 USD for a blood on the sheets again.

But, the photos are an extra charge, so at least I didn’t pay for something I didn’t receive.

The battery to the door wasn’t working which led to the cards & our bracelets not open the door.

8) LOTS OF UP CHARGES
9) BIG PUSH TO JOIN THE "MEMBERS PROGRAM"
10) BIG PUSH TO BOOK AGAIN BEFORE LEAVING "for 1900$us 4 nights/5 days no air fair.

Well, they charged me those pictures, and then 154 for the pictures of the parks, on which the ones at the hotel were included.

My sister's room had a hold placed on her credit card.

My credit card was unlawfully charged almost $4000 which I'm still fighting to get back and we lost over half a day of our vacation to these scoundrels.

- advance reservations for restaurants/parks that require them is a must & you'll be charged for not keeping reservations made if you don't cancel at least 24 hours in advance.

Once in the room I charged my phone and verified my reservation and the room description online literally said, “Enjoy ocean views from your king sized bed.” I went back to the front desk and showed them.

Well nothing did, we are months past and I got no refund, I tried to dispute the charge with my credit card,

Our checkout bill came to $350 USD and even includes charges for ‘no-showing’ an excursion, and on the same day a fee to say we attended the SAME excursion!!!!

He promised that we would not be charged for it.

I thought it was ridiculous they couldn’t just charge me for an extra day if a room was available.

but they were charged and reflected in the check out bill, lack of communication among staff members affected hour wheel chair access (everyday we spent between 1 to 3 hours trying to get the wheel chair back and most staff members were not interested on helping us), and the last day the staff member of the hotel-airport transportation told me he could not help me to find a wheel chair when he offered to get one in the first place (I was last minute left alone dealing with everything by myself).

The hotel itself offers too many activities to appreciate in a week, much less all the options available at the parks.

Mercado has an enormous amount of choice and was useful when we needed to eat quickly before going to one of the parks.

HXA really has gone the extra mile with covering all the things you would be looking for in an all inclusive resort - great food, entertainment if you want it, access to xcaret parks, and absolutely breathtaking views.

You could have an incredible breakfast, go to the underground rivers or zip line at one of the parks and be back at the hotel by dinner!

The adult-only hotel, art classes, food, and access to all parks was well worth it!

butlers David and Fernanda were so helpful and made are stay more enjoyable and easy, the parks are so much fun, I like them all!!

I really would suggest going to a different hotel and just pay for the park they day you plan to go.

We were so impressed by the staff, restaurants, the resort, the excursion parks, and the spa.

Xplora park was our favorite and we did everything that park offerd as well as the activities at xsenses park, what an adventure.

What is amazing about the parks is not only the innovation and uniqueness of experiences

The service, food, park options, overall look of the resort was amazing.

You also get access and transport to all Xcaret parks and tours included in your all inclusive.

One of the best hotels I have been, food is amazing, acces to all the theme parks of the Ccaret group, the service is excellent, Marlene Barrientos, the concierge that was taking care of us was an amazing help and always taking care of all our needs.

The parks are well worth a visit we went to xplore and xenses this time which are both great for a half or full days visit.

Full access to all parks was a great perk.

Service, food and unlimited fun at the parks.

The park Xenotes was an unreal experience which had you repelling & ziplining into cenotes.

We loved the restaurants the pools the activities and the parks.

Jan, 9, 2024

Jan, 8, 2024

Jan, 8, 2024

Dec, 31, 2023

Sep, 26, 2022

Aug, 24, 2022