Search Result for “Staff xel ha“ in Cancun

19 Results found
Default Hotel photo.
Phone number icon(844) 409-3081
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico

Club Med Cancun

4.7

4959 reviews

Trip advisor
staffxelkid friendlyholiday tripstaying experience
 - N/A
 - but there were also many other great moments and experiences.
 - This was one of our best club med experiences thus far, and the tennis drills and private lessons contributed greatly to our positive experience.
 - If you are going to allow special events to impact standard GM experience, you must at least post this in advance and give us the opportunity to change our plans.
 - N/A
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 - One thing that stood out to me was that our room smelled very musty which is probably something that just comes with being so close to the water and a very humid environment.
 - The one complaint I have is that people there smoke a lot.
 - but the smell was not.
 - The general feeling of the room is disgusting.
 - The low point was the 20-30 rowdy Americans drinking booze, smoking cigars and playing loud music next to the kids pool.
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 - Great food, great facilities, clubs for kids of all ages all the time.
 - Family friendly, plenty of activities and a variety of food for picky children.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - We have been going to Club Med Cancun for many many years as a family with 3 boys.
 - Kids clubs are awesome.
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 - N/A
 - Our stay in the Jade Exclusive Collection was the vacation of our dreams.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - It's a good place to go for an escapist holiday if you're not that interested in Mexico itself.
 - This mother-daughter escape into the sun was the healthiest, happiest vacation we've ever done together.
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 - They were smiling, welcoming & very attetiventive the GM
 - The staff (G.O.s) are really friendly, and do a lot to create a really positive environment.
 - Thank you to all the wonderful Jade staff for everything, and we hope to see you again soon!
 - The staff was kind and helpful and I felt safe and welcomed.
 - Olivier, village chief, was very welcoming and hardworking day and night.
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 - Special Thanks to BRUNO, the tour manager and his staff Emily and Anna who worked hard arranging our private tours to Chichen Itza, swimming in a Cenote, Telum and Xel Ha.
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Phone number icon011525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun

4.7

3584 reviews

Trip advisor
staffxelshowkid friendlymexican restaurant
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - This is our 5th trip to Mexico and we keep coming back because of the amazing Mexican people and the gorgeous beaches! !
 - It is clean, the staff is friendly and polite, like all Mexicans, it was a little too busy when we were here,
 - 😍 Food is great, specially at the Mexican cafe, which runs 24 hrs and I was so pleased to find that out.
 - The restaurants have good variety , including Azul (all of Asia) And Rosa (Mexican) … and if you don’t want to wait they have one with the international buffet that’s pretty good.
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 - We were charged for night that we were not there, which I understand,
 - but we were charged the $50 so that change may not be in affect yet.
 - Since they just became a Wyndham Alltra I was hopeful we could have used the credit anywhere
 - No unexpected charges.
 - We couldn't PROVE it so only offered room upgrade voucher to come back; NO credit for what we'd lost; then he didn't even leave us vouchers
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 - N/A
 - We also really enjoyed all the nightly entertainment, which was different every might and great for all ages.
 - Entertainment was also fantastic.
 - The entire entertainment team is the best in the business.
 - PROS: The beach, kids club events and what makes everything run - a consistent helpful, friendly staff.
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 - The kids park is a huuuuge hit with the kids!
 - Mom and daughter trip that was wonderful!
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - There were even some earlier shows just for the kids.
 - This is the 7th year in a row my daughter and I have come to this resort.
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 - the staff are fantastic
 - The Activities staff were amazing—fun, cheerful, made you feel welcome!
 - Here’s a very honest review starting with the good: Staff: AMAZING.
 - Pool and beach staff where amazing and helpful , Front desk people not so accommodating.
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
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 - We did not have a good experience with the transportation to Xel-Ha handled by Discova.
 - We spent every day lounging around in the cabanas besides the day we ventured out to Xel ha.
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Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico

Live Aqua Beach Resort Cancun

4.8

4274 reviews

Trip advisor
staffxelspaall-inclusivestaying experience
 - Overall our experience was amazing, between the travel and the actual resort, we were more than happy.
 - N/A
 - The people make the experience, the location, food and drinks are awesome.
 - The staff go above and beyond to make sure each guest has an amazing experience.
 - We were extremely impressed with every aspect of our stay and can't wait to return!
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 - The beach and pool cabins come with a foot massage, evens are being celebrated.
 - But you can not use is for spa, cabanas, upgrades, or practically anything else and it expires every day.
 - Everything is spa like.
 - The spa services and staff were excellent - very complete treatments, better and at a better price than those I have received in any Toronto spa.
 - The gym was very nice, along with the spa facilities.
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 - This was our 9th trip to an all-inclusive Mexican or Caribbean resort, and Live Aqua did not disappoint.
 - The food is incredible which is amazing because I have never had great food at an all inclusive resort before.
 - The drinks and food are what you would expect from an all-inclusive, some things were very good other things, just so so.
 - I've done a few "premium" all-inclusive resorts in Cancun and they've all been great!
 - All inclusive resort, food, drinks, and room service included!
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 - All personnel is customer oriented and serviceable- Katia, Rossy, Andres: you are great!
 - The drinks, the staff, the food, the pool, the hot tub, the grounds, the rooms.
 - We traveled with a large group and Sophie and her staff went way above and beyond to make sure we had an amazing time.
 - although all the staff were always wearing masks everywhere they did not enforce the mask wearing rules.
 - but ran the best lunch spot with great service and so personable made us feel incredibly welcome what a great employee for this resort I wish my company had nothing but people like Guadalupe!
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 - Xel-ha pick you up and drop you off at your hotel.
 - We were torn between Chichen Itza and Xel-ha and Leo helped us choose Xel-ha.
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Phone number icon(800) 578-2900
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico

Omni Cancun Hotel & Villas

4.6

3385 reviews

Trip advisor
staffxelspaall-inclusivefamily
 - Ruben gave me an Omni therapeutic massage and it was absolutely amazing!
 - We hired the cabana on the beach and had package 3 which included champagne massage seafood platter and waited on hand and foot I’d highly recommend it
 - N/A
 - Amazing rose body scrub and Omni massage hot stone and reflexology by Gaby.
 - N/A
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 - He was very kind and sweet.
 - The entire staff is friendly and accommodating.
 - Wonderful staff who can’t do enough for you.
 - The staff the the best and most fun… especially Eduardo!!
 - The food was delicious and the employees were very nice and helpful for my friend who is vegan.
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 - but quiet, which may be the aim since you're at an all inclusive anyway.
 - The food was as you expect at an all inclusive.
 - even tho it’s an all inclusive.
 - Breakfast is really good and so much better than other all inclusive hotels.
 - We got room service once which was an additional $5 with our all inclusive, super convenient.
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 - Covid doesn’t stop these guys when it’s time for good family vacation or friends !! !
 - The staff went above and beyond to make us feel like family while we were here.
 - There is great service and there are lots of shows to enjoy with friends and family.
 - Our family just returned from the Omni with this being our fourth stay at the resort.
 - Family friendly resort with lots to do and right on the beach.
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 - My only complaint on what was a great week was the tour to Xel-Ha.
 - We took two all-day excursions: XEL-HA PARK: The first was Tuesday, with an all-day trip to Xel-Ha Park that started at 7 a.m.
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Phone number icon(800) 943-5032
Carretera Federal 307, Km 340, Cancun 77500 Mexico
Carretera Federal 307, Km 340, Cancun 77500 Mexico

Moon Palace Cancun

4.5

5570 reviews

Trip advisor
staffxelspagolfshow
 - Stayed here because could golf …one round $300 each Ok course brought our clubs.
 - We stayed at the villas at the golf course and loved it.
 - A variety of distinct restaurants, activities for all ages, pools or ocean and 27 holes of golf of course.
 - Great facilities and good golf on tap,
 - Great golf, gym, food, service, and the spa was spectacular.
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 - We also visited Xel-ha which was a fabulous day, swimming in natural rivers, rope swings, etc.
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 - The few great things were the hot stone massage that I got at the Awe Spa at the gold course.
 - Great golf, gym, food, service, and the spa was spectacular.
 - N/A
 - If using the Spa turn up around 45mins early to use the water Journey (this is a lot better at the Grand then Moon Palace) #DiamondLife #DiamondUkUSA AT adehd2012
 - We did the spa 25 min massages as well and they were very nice.
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 - But the weather was perfect and the staff was very nice,
 - Special shout out to the staff at Pepe’s Pizza.
 - While we were impressed with Moon Palace from first sight, it was the staff that really made us feel welcome and put us at ease.
 - 1st the hotel is wonderful, Beautiful destination, amazingly friendly staff, awesome food, accommodation everything you'd expect from a 5 star resort.
 - But the whole wait staff was excellent.
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 - Our room was located near one of the sound stages
 - The entertainment staff work hard and make it really fun.
 - Great entertainment for all ages.
 - Food was amazing and the shows were so very entertaining.
 - Everything was top notch from the airport transfers, check in, pools, food and nightly entertainment.
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 - At the end of the tour and a series of different salesmen trying to sell you a membership, which are very expensive, you are offered, what seemed to be, a fantastic offer.
 - We ended up getting charged twice the rate of a taxi for a slow shared bus ride, and "not my department" apology.
 - If you are a Diamond/Residence member and paid like we have this will put a very dark cloud on your pool experience while staying here.
 - We began payments 15 months before our stay and paid the balance off in full two months in advance for 7 nights yet didn’t have rooms when we arrived.
 - During the week the men all went golfing setup before we even got there by the groom which was only supposed to cost everyone $100 each
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Blvd. Kukulkan 18.5, Cancun 77500 Mexico
Blvd. Kukulkan 18.5, Cancun 77500 Mexico

Crown Paradise Club Cancun

4.2

4425 reviews

Trip advisor
staffxelkid friendlyadultmexican restaurant
 - One night in the adult bar we were amazed at how busy it was and he handled all the orders with ease while looking like he was having the time of his life.
 - Food expectations should remain realistic for adults.
 - There were activities for adults too,
 - Highly recommend getting the Adult Crown Paradise Club upgrade.
 - Gabrielle is an awesome bar tender at the adult pool and works very hard to make sure everyone has drinks.
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 - Our daughter loved going to it!
 - Elena always remembered all of my kids names, (including their nicknames).
 - Me and my kids had so much fun.
 - The kids all loved it
 - We vacationed with children and grandchildren.
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 - The Mexican restaurant IS great
 - The Mexican restaurant was probably the best food we have ever eaten.
 - It's mainly Mexican cuisine if you are ok with that.
 - Specialty restaurants: we didn’t go to the French (required dressing up and kids weren’t allowed) Seafood, Mexican and Italian were very good, Steak house was just okay.
 - Mexican restaurant is fantastic- we went twice.
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 - Jesus was our bellboy and so kind and accommodating!
 - It is a great resort and the staff is wonder.
 - Employees were very friendly and enjoyed the kids.
 - The entertainment team was amazing and were always full of energy!
 - Roberto, Alexander, Luis at the pool bar and Omah was all so helpful and couldn't do enough for me and my 2 kids.
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 - We spent an hour every morning on the phone trying to reserve a restaurant.
 - Desserts are bland and small selection The a la carte can only be booked via phone between 8am-2pm,
 - You have to call each morning starting at 8 am to make a reservation for only that night.
 - Plus you can only get into one of the better restaurants by calling a reservation number about 50 times at 8 AM or else they are all booked up.
 - but she never returned to the call.
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 - N/A
 - The room was disgusting.
 - If you wanna sleep like you live with the flinstones book here 😂 the smell of the buffet still makes me sick .
 - It is disgusting.
 - The rooms were disgusting and the beds were not comfortable.
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 - There was no reservation booking desk for outside excursions such as xel ha which I was surprised about
 - Did Xel-Ha (great, go on a sunny day), Xplor Fuego (fantastic, you must go), and a Cenotes tour (great day out) the 3 trips cost over £600 for all four of us including all food drinks and transport so not cheap
 - We would recommend the Jungle tour on the speedboat, it was one of our most enjoyable days, as well as the Xel-Ha natural water park!
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Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico

Grand Fiesta Americana Coral Beach Cancun All Inclusive

4.7

2226 reviews

Trip advisor
staffxelspamexican restaurantstaying experience
 - The best is La Joya (Mexican) which we went to twice and Basilica (French) which is $50/per person extra.
 - On site restaurants are great, loved the Mexican menu restaurant.
 - The restaurants were wonderful, especially the Mexican Restaurant which had a mariachi band on our 2nd visit.
 - My experience at the Mexican restaurant… We were able to enjoy this beautiful place and its delicious food, the attention of Rolando and Azael was excellent, two very attentive guys.
 - We went to the dinner buffet a couple of times, the Mexican evening and BBQ was our Favourite.
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 - GFA delivered on some aspects,
 - Overall had a great experience.
 - He will make sure you have an unforgettable experience.
 - This was the best spa experience of our lives.
 - Fernando and his crew did everything they could to make it a memorable experience!
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 - The only reason we did the pitch was for discount tickets Xel Ha and breakfast buffet.
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 - The spa is very well-equipped, and the experience was a pleasant surprise.
 - Some positives were the spa was incredible and the beach was beautiful.
 - Our room included a free hydrotherapy session at the spa.
 - We also had a spa day with a couples massage & it was the best massage I have ever had!!
 - After that complaint, we were given a complimentary massage at the spa as way of a sorry for the inconvenience/stress, which I have to say was great.
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 - Every staff member we met was friendly and helpful.
 - The staff were so friendly and helpful.
 - Fernando and Gumer were absolutely amazing staff members.
 - Plus you could not make a rapport with the employees since you can't tell them apart all with masks and shields.
 - Staff was great.
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Blvd Kukulcan Km 20 Lote 64 Bis 2a Etapa Seccion A, Zona Hotelera, Cancun 77500 Mexico
Blvd Kukulcan Km 20 Lote 64 Bis 2a Etapa Seccion A, Zona Hotelera, Cancun 77500 Mexico

Royal Solaris Cancun

4.5

1541 reviews

Trip advisor
staffxelkid friendlypool restaurantactivity restaurant
 - The food was amazing.Me and my kids really enjoyed our visit to Royal Solaris.
 - we checked our the children area and it looked good as well.
 - Plenty to do for kids.
 - N/A
 - He was patient, translating the items on the menu and with the kids.
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 - At Marco polo resturant, food is excellent.
 - Food and service was overall good.Our waiter Delfino from Marco Polo Restaurant was amazing.
 - Marco Polo restaurant, was amazing.
 - I wanted to especially mention Marco Polo restaurant here.
 - Absolute Wonderful We had dinner at Marco Polo Restaurant, the food was wonderful from preparation to presentation, very pleasing.
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 - Go see Xel Ha the outdoor natural aquarium for snorkeling and zip lining and jumping off cliffs as well as Mayan Adventure Tour w/ caves, snorkeling and mini zip line.
 - The front staff also helped me confirm a trip to Xel Ha.
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 - in the day time or to have dinner in pool side bar.
 - The food is average, there's a buffet for breakfast and dinner, 4 lunch options around the pool and a couple restaurants you can make reservations at for dinner.
 - The wood fired pizzas by the pool are delicious
 - The food is good and always fresh (wait in line for pizza by the pool, it is worth it).
 - Clean workout facilities with lots of options, breathtaking views from the pool and great restaurants, and so much entertainment!
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 - If you are in the resort definitely ask for Alexis.. also his coworkers Eder, Marioli, Aline, Raquel, Fernando and Mike super nice and congrats for having such an amazing team!
 - The front desk staff were very nice and helpful.
 - He is as very attentive and nice.
 - He was so kind and nice man..we are vegetarian people and he gave us best options from the menu.
 - The pools are great and the pool staff is very friendly.
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 - In addition the wifi sucks!
 - WiFi was a bit sloppy
 - 1) The wifi sucks.
 - If it wasn’t for the poor WiFi I would’ve rated this place a 5.
 - Their gift shop internet was down.
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Phone number icon(844) 526-0240
Blvd Kukulcan Km 17, Cancun 77500 Mexico
Blvd Kukulcan Km 17, Cancun 77500 Mexico

Iberostar Selection Cancun

4.3

1577 reviews

Trip advisor
staffxeljapanese restaurantrestaurant reservationgrounds
 - Our best meal was at the Japanese restaurant.
 - Then guest relations booked us at there Japanese restaurant they were rushed the whole time, to get us out and get the next reservation in.
 - Chef at the Japanese restaurant had lots of trouble with his tricks, maybe he was new.
 - The food and restaurants were ok. Best restaurant was Japanese.
 - The restaurants like the steak house and japanese resturant were okay.
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 - The buffets had tons of choices of food, and the food was fairly good (I say this because we went to Xel-Ha, and the buffet food there was better).
 - N/A
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 - They would say all their restaurants were booked and each time we saw them they were at half capacity at best.
 - reservation for restaurants must be done for the entire stay as most were already taken
 - You also have to make reservations to have dinner at one of the restaurants and they are always booked.
 - Our concierge, Enrique welcomed us, made our dinner reservations, and provided us with any information that we requested!
 - I actually cancelled our second dinner there; - Buffet: we ended up going to the buffet after dining at the restaurants.
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 - The grounds are beautiful and well maintained.
 - General - the general grounds of the property are beautiful.
 - The grounds are VERTY well kept, the landscaping is top-notch and beautiful.
 - There is a protected turtle breeding ground even here.
 - Grounds are nice.
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 - We went without a warm shower until 2/26.
 - half the time there wasn't even any soap.
 - This is a very basic hotel, basic service, basic amenities, and not a pampering/relaxing vibe in any way
 - The tubs had dirt all in the grout and the hallways were filthy.
 - The rooms are old where some of the drawers were broken, mattresses were severely saggy in their middle, tiles around the faucet were broken and glued back.
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 - They need a better/ more efficient process.
 - The service from the staff was excellent in every area, pool, dinners, bar areas.
 - Other than the golf course, the rest of the staff were very nice.
 - We found all the staff polite, kind and willing to help out wherever and when ever they could.
 - My Daughter and Wife were Very impressed also with the Professional House keeping our housekeeper Jordon went above a beyond , All the employees were happy and respectful Just a amazing Place .
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Phone number icon(833) 313-3142
Boulevard Kukulcan Km. 4.5, Cancun 77500 Mexico
Boulevard Kukulcan Km. 4.5, Cancun 77500 Mexico

Occidental Costa Cancun

4.1

1674 reviews

Trip advisor
staffxelroom cleanlinesscrewsnack bar
 - The rooms are clean, checking was easy, and the people were great.
 - I love this resort, the food is amazing, the rooms are clean and comfortable, and the best part about this trip would be the staff, everyone is so sweet and nice especially Janet, Daniel and Jonathan, made our time here very fun
 - Room was clean and relaxing.
 - The room was clean and the hotel itself was clean and well maintained.
 - Hotel was great and great customer service, room was clean and very nice people!!!!!!!
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 - 1:30 hours away from major parks and Archeological sites like Xcaret, Xel-ha, Xplor, Xenses, Chichen Itza, Tulum and Coba.
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 - I spent 4 days in this hotel, entertainment Crew (espexially Daniel and Janet), barmans and waiters are VERY friendly.
 - And more on the staff -- the bartenders, servers, reception staff, cleaning crew, entertainment staff, the hotel manager -- they were all phenomenal.
 - N/A
 - Such a wonderful entertainment crew overall.
 - The entertainment crew was amazing!
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 - Too noisy and smelly!
 - There are fumes from the ferry plus loud noise from the engines.
 - We had to switch our room as it smelled like mold and they took 12 hours to provide us with a different room.
 - The snack bar is old stale food.
 - Room smelled like mildew.
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 - The staff was over all really great.
 - Staff members are the best.
 - Daniel was very kind and energetic the whole time I stayed here.
 - Daniel from the entertainment staff was my favorite and the funniest.
 - Starting from the check-in process, we were greeted and assisted with friendly and happy faces.
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 - If you want WIFI, don't go to this hotel - barely any service.
 - We had little to no problems with the wi-fi and the covid testing was made quite simple.
 - We did have to work in the am’s and the internet was horrendous.
 - but as we were always using the 2 working outlets to charge our various devices we rarely had an available outlet to plug it into.
 - N/A
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 - I had to leave early in the morning for an excursion and the snack bar didn’t have water.
 - Yolanda in the snack bar also made our trip special.
 - There is a snack bar located on the 2nd floor with hamburgers, hot dogs, French fries, topping bar, coffee Machine, drinking fountine, and pastries that’s self serve 24/7.
 - The food in the restaurant and 24hr snack bar is gross.
 - If you’re desperate you’ll eat at the snack bar.
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