If you manage to get a reservation and miss it you will be fined $100 USD.

Some a la carte servings were quite small and there was a lot of menu options not included in the all inclusive package meaning that you needed to pay additional charges for some items.

The taxi from the hotel is 65.00 USD and last

Taxes - there are additional costs outside of booking the hotel from the Mexican government so you have to pay a resort fee tax and a sanitation tax.

Food was mediocre at best except for Fuentes that we paid $100/pp extra.

I have to say that this hotel is not a luxury hotel and is not worth the money we paid.

As I have said this is 5th time Mexico most expensive hotel and by miles the worst, we read reviews ect before booking and our take on it is a lot of Americans come back and love it

Overall for the price we paid over £2000 each we shouldn't have to pay for extras like the sauna or some of the other resturants like fuentes wasn't included.

I’m disappointed the beach is not nice no swimming no snorkeling unless you pay for an excursion.the food was good

but when you've paid lots of money to be in all Inclusive hotel it's really not good enough.

I will say that other places I have stayed at this price point comparing apples to apples the basic room at some other places the room was bigger and nicer.

THE ROOM/SUITE
We paid for a Honeymoon Suite.

So it works out quite an expensive night-

To us it didn't make sense to pay that fee, when you had pool service anyways and 2 restaurants right by the pool.

My only complaint with the dinner show was that the wine pairings are an extra cost and they don't tell you about it in advance its just sprung on you once you sit at the table and its an extra $50 USD per person.

but it was at another on the other resort we also didn’t get to enjoy the whole experience because the massage included extra things that the concierge told us weren’t included and we had to pay extra for but when we got to the spa they said it was included.

We booked this resort through RCI and received an invoice stating it was paid in full and it was what we needed to check in.

We have no issue with the cancellation, except that we paid for the cruise upfront.

Food okay, grounds nice, could not find interesting entertainment.

And you can have a dance and karaoke in the evening aswell.

We have been to Mexico twice before and stayed at the El Dorada Seaside suites and Maroma which both of these hotels were excellent, great service and good quality food and great entertainment.

There is nightly entertainment that is always fun and plenty of things to do during the day if you so choose.

Entertainment is pretty much nonexistent at the resort

This a large resort

We were offered an opportunity to take the tour and receive a discount on an offered trip or the Fuentes dining show.

Il name a few really special staff that we met on our trip.

The shows were good- typical entertainment.

The facilities,staff, entertainment, food and grounds of the resort were amazing and really made it one of the best holidays we've had.

butler service 5 star restaurants and entertainment.

Very hospitable, entertaining and courteous.

The entertainment support staff does the utmost best to keep clients engaged.

but it’s the entertainment staff/events that keep us coming back.

This building is very close to the entertainment venue so you will have fairly loud music till around midnight each day.

Hugo was the night time entertainment host and did a great job with fun shows.

There was rarely something scheduled to bridge between early dinner and the late show time.

Luis was the most accommodating concierge/butler we have had in a long time.

Francisco gave us building 305, stated now upgrade, go with bellboy.

We were approached in the lobby after checking out with the front desk, the lady asked us our name, room number, and shuttle time.

The staff generally all over the resort look as

The staff are incredible, the food and surroundings are second to none.

The food was good and the staff were quite nice.

The staff were amazing and always ready to help.

All the staff I ever saw all said hello and we always exchanged pleasantries.

Found a quiet pool with a bartender that was decent and amicable,

This hotel is is clean tidy and staff are friendly unfortunately that doesn’t help its shortcomings 
We are British and this hotel is mostly American  tourists so the hotel tends to tend to their needs, tipping is expected for everything and if you don’t you wait at bars and notice they push local shorts your way and short measures.

Many thanks to Karen from room service for starting our day with a smile every day.

but your staff are great and really work hard

Our concierge was extremely unhelpful and made it quite difficult in booking these and one evening even booked us into a restaurant that was closed!!

but if you tipped the staff regularly your service was better.

the customer service staff said just wait for the email.

but the water is filled with large breakwater blocks and you wouldn’t be able to swim.

The ocean front is just rocks and a bit of beach to walk along, so if you want a beautiful pristine beach that you can swim at, this isn’t for you.

You also can’t swim in the sea as it is stormy and not always safe and also  there are boulders to break the wind so it isn’t as picture perfect as one would want it. 3.

You are also unable to swim in the sea due to the large rocks that are in there.

We didn’t bring our swim wear so couldn’t enjoy the full experience.

The ocean view from our swim out made up for a lot.

The facilities are amazing, we loved the Beds on the beach, the swim up bars etc, it’s a full on party atmosphere so if your from Texas and you want a full on four day pool party with foam then this is it.

Our room was a lovely swim up newly refurbished at the extreme end of the resort.

There is also absolutely no beach to swim in, coral reefs and large concrete structures line the beach.

Annit swim in, and staff is overall very friendly all

We just returned from our trip at the El Dorado Royale Section in a swim up room.

Swimming with turtles and cave swim and an all day trip to Chichen Itsza.

Once we got into the room (building 44 with a swim-up room) we were so pleased.

Rooms

Pros:
Swim up rooms are GREAT if you want to keep having fun once the main pool winds down.

The views were pretty BUT They had coral reefs ￼ that prevented you to swim in the water!

It’s literally just a sand beach to lay on the water is full of these big concrete blocks that stop you from being able to swim and trap in all the seaweed.

We got the swim up suite, which we LOVED.

There was minimal beach to walk on and the view was disrupted by the concrete wave breakers which also limited the ability to swim in the ocean.

We played beach volleyball and pool sports.

Activities were really fun, thoroughly enjoyed the pool volleyball and polo.

Pool volleyball, foam parties, and water aerobics (more of a water dance type thing) all added to the great experience.

Daniel, Javier, Laly, and Andre continuously suggested activities such as volleyball, water events, greenhouse tours, towel folding, the Mexican fiesta, etc.

We had an awesome time with the beach volleyball playing with Laly, Andre, Daniel (Poncho), Fernando, and Hugo!

We Loved our daily volleyball routine at 11 AM and 4 PM!

Activities range from Spanish classes, cooking classes, archery, yoga, 5k runs, pool volleyball, dance classes, and so much more.

From beach ⛱ volleyball to Cinco de Mayo they were great.

Restaurants were pretty decent and they were able to accommodate my dietary restrictions of being vegan..  Shoutout to Fernando, Mimi, laly, poncho and andre for putting together such great activities especially the volleyball!

Activities scheduled every day at El Dorado Royale Resort, and our kids enjoyed most of them, especially the beach volleyball.

The pool had consistent activity and music, with volleyball, handball, and water aerobics happening each day.

The plethora of daily activities was great with variety of volleyball, archery, mixology, pool, ping pong or just a nice walk around the property.

They really made us feel welcome- whether by salsa or Spanish lessons or playing ping pong, volleyball or water aerobics!!!

One thing I recommend is taking the top and right rooms on the beach which will be away from the volleyball nets.

We had tons of fun playing beach volleyball, and ping pong with them.

Laly and Noemi were at volleyball and water polo as well with us.

Javi and Gaby - from entertainment, thanks to both of them for great fun on the bike tour and volleyball, I wish I could have so much fun every day

The activités are what you typically expect of an all inclusive resort from  beach volleyball, polo through to ping pong comps etc.

There are so many activities going on that you can enjoy such events as volleyball, water polo, tequila tasting, archery, rifle shooting and we had great fun at the towel folding class!

The are great conversationalist and love playing volleyball. #VOLLEYBALLTEAM

We did one trip from the hotel to Xel Ha which was a long

We went to Chichen Itza one day and Xel-Ha to swim with dolphins another day and I would 100% recommend both!

My husband and I had just returned to El Dorado resorts after a long (fun-filled) day at the Tulum Ruins and Xel Ha.

Room service is free which is a nice touch, we arrived back late from xel-ha and room service was estimated at 45mins to an hour and came within 20 minutes.

I highly recommend taking an excursion or two while there to a cultural site, such as Chichen Itza or to one of the parks, such as Xel Ha or Xcaret.

I must mention the dolphin gimme all package Aswell this was a fantastic day out at Xel-Ha swimming with dolphins.

Xel Ha which was our favourite trip- I highly recommend a visit here - full of natural beauty and activities such as snorkelling, zip lining, a lazy river through the mangroves, cliff jumping, cycling, and there is a new veiwing tower that you can slide down - overall it’s amazing!

El Dorado Royale, by Karisma

price

show

swim

volleyball

their Mexican restaurant is right by golf club, dinner requires reservation.

Many excellent dining choices, fabulous spas, and a challenging golf course.

Also the golf starter team consisting of Noe, Angel, Adrinal, and Luis as always treated us with respect and were always ready when we showed up to play golf.

I flagged a golf cart driver gave him $5 he helped me take the luggage up to my room.

there are little golf buggys that take you from the different areas which comes in handy for little legs.

Adani our golf instructor has a gift as an instructor.

Our kids had so much fun, the golf course is really nice as well.

The grounds are huge and they have golf carts constantly running to take you from one place to other .

My family and I booked the beginner lesson for the Moon Palace Golf Academy, and we were not disappointed.

I would skip "Gondola," which was totally average. The Indian restaurant "Agra" which did require a reservation was fine, as was the Italian restaurant at the golf course "Trattoria."

They do have golf carts that drive around and pick you up.

but I haven’t mentioned were mini golf, the spa, play on the beach, watch the shows.

Getting around the resort is easy with the golf cart transportation and just go to one of the stops and check out the map and see which letter route you need to catch and they will take you where you need to go.

The service by the service staff was superb - restaurants, poolside, housekeeping, golf cart drivers.

- Trattori (Sunrise / Golf Course) - what a lovely restaurant.

A great introduction to golf and the instructor was very helpful.

There are so many other restaurant ideas that would crush it at that golf course setting.

The front desk is difficult to deal with, especially if you lose your bracelet, fine print costs you a lot of money.

Check-in was chaotic and clerk required us to charge another credit card for the entire trip that was already paid for in March.

If you wanted to attend the new year's eve party, it was an additional fee, lol.

Used to be a five star…still cost of a five star

The hospital trip also cost over $800 which we had to pay as well.

Don’t come here unless you like abuse and pay $20K.

For the price we are paying, we could be staying at the Four Seasons.

but you would have to pay for something first.

Note of not staying at The Grand: you must pay extra for the water slides.

But I don't think the additional price is justified for service or food.

Everything is falling apart, we paid extra for a swim up suite which was worthless and a joke.

Considering that they don't get tipped and what they are probably being paid, the servers were amazing.

But I Would not stay there again for regular price.

At $600 USD a night, this is completely not worth it.

Paying 16% tax for a service/good that is marked up at least 84% higher than what you would pay in the US is like getting no real value.

The bunkers are full of rocks and the course itself is not in pristine shape that you would expect from a course that charges $300 a round.

but we were told that he could be seen by their doctor but any expense had to be covered by us.

We paid for Ocean view and that was not Ocean view.

but they do not compare to the service and attention to detail that all the employees pay to everything they do at Moon Palace.

No music or entertainment to ring in the new year there.

The App was a little bit helpful to find what entertainment there was,

The Momo Tepanyaki was delicious and the chef was massively entertaining.

The shows, activities like sailing, kayaking, biking, play room, Wired, etc.

The cook who was at our table was very funny and did a great show.

Montserrat cares about all the guests and gives so much energy and also helps out at the shows in The Grand Theatre.

The entertainment staff Isaac, Raymond and Kevin were amazing and made the days fun!!

Entertainment at night we thought was excellent- very talented acts.

I have been coming to  The Grand Moon Palace for 8 years now and Ernesto el Chef bailarín, just made my day with his dance moves and the delicious ice cream he serves,  You must look for him near the pool at Sunrise.

Waiter Dario and her supervisor Anna are the magic combo on the floor - they gave us VIP-level customer service every time we came to enjoy at the restaurant  and they made our 5-day experience memorable!!!

It was a joy to relax and let the wonderful pool attendants; Marvin,  Amalia, and Amairani, bring you any beverage and food selection with a friendly and attentive “how are you doing?”

The children especially liked the elderly ice cream caballero with the hat and funny dancing.

Their entertainment team is amazing and always something going on.

The entertainment staff at the Sunrise (Jesus and Mitch) were very engaging and went out of their way to make things fun.

The entertainment staff sexy Issac, Doris, Sahara and Kevin made my family’s stay so fun!

Perhaps because most of the high-end dining experiences are there, as are the elaborate kids’ waterpark and a dance club for the late nighters.

Circus – The manager gave us a tour of the facility. 12.

Was quite disgusting to think that this would be acceptable to them.

The food was absolutely disgusting you couldn’t get in the Al La carte restaurants as they was all booked up.

Beach was full of seaweed and smelly -  water looked u healthy to swim in.

Stayed 5 nights, on night 3 I started noticing a urine smell from our mattress, stripped the bed and found our mattress was covered with urine.

Also, the beach is completely brown and unswimmable, and smells like sewage.

Steps have been taken to keep the majority of it several hundred yards offshore, so the stench does not permeate the atmosphere throughout the resort.

The food is disgusting, and think twice if youre going to have a wedding here because the way they treat guest is horrible and they dont care.

The room had a strange smell, insects, and technical issues with the app.

While on the property, the golf carts and lobby-to-lobby buses meant we never had to break a sweat.

although there was some seaweed in the adjoining beach, crew was constantly cleaning it out (no smell of seaweed).

Maintenance was noticeably lacking, door to room did not close properly, curtain pull broken, drain in hot tub broken, sink drain almost fully blocked so water would not drain.

If anyone use to or expect 5 star experience like international hotel brands (Marriott group, Hilton’s or Jumeirah) don’t expect anything like that here… Property old and tired and staff are undertrained to offer remotely comparable service..

Will NEVER return to this hotel even if it were free..

We checked out of the hotel and stayed in the Grand afterwards… hotel was much newer and didn’t have the same smell issues

but blimey u would think a hotel like this will entertain the guest indoors, instead they had some women screaming some nasty boring songs.

The food servers were handling food without gloves and that’s very disgusting   This place is falling apart, the employees here are way too pushy to sell something

but the sea water is disgusting with discolored water and the seaweed problem.

The bed linen particularly the pillow cases smelled like urine.

Booking appointments for spa with Jorge took over a month.

I would highly recommend her and the spa.

There was no ventilation in this dining room, we all felt like we were in a sauna.

My favourite was Lorena from the Spa at Sunrise.

A trip to Moon Palace cannot be complete with a visit to The Grand AWE Spa.

The fine print is there is a 16% tax out of pocket payment associated with these credits and there are limits on what you can use it on (golf, spa, upgrades, etc).

The spa at The Grand is also one of the highlights of Moon Palace.

A good time was had at the Unique Day Spa on several occasions and a highlight being the Library Bar which has awesome drinks.

I had many massages in my life and she obviously very experienced.

Pools, spa, excercise and bars were top notch.

Next to impossible to contact diamond transportation following a spa treatment at the Grand to return to our room at the NIZUC.

The spa at Grand and the golf course is a one-of-a-kind experience.

Had two deep tissue massages from Selena.

We spent time at the pools, and we frequented the Spa.

Claudia at Awe Spa was amazing at scheduling our whole family for facials and massages.

He scheduled all of our spa and dinners perfectly and worked closely with our

Ana, you have a great team and we really enjoyed you and your team!

but help feeling like the staff and guest were all looking at us, and kind giving that look like " what are you doing here".

After a 15 hour flight from Spain with two young kids, it was so surprising to receive such a hostile reception.

These folks lie through their teeth, smiling the whole time.

Wish every employee at the resort was as attentive.

Staff, unfortunately, provided little assistance, merely suggesting I find a spot on my own.

I truly feel bad for the staff because they’re trying

The many wonderful palace workers made our trip a delight.

There were a lot of staff standing around,

Special thanks to Noe in the Golndola restaurant - such gracious service.

As someone who has worked in the hotel  industry, smashed glass needs to get reported and cleaned straight away, obviously staff failed to do this and especially as it was in a communal area as well.

David from the hotels management team came and was equally unhelpful.

Pool side - as a test i gave the lady $5 to take care of everyone she never left us, everyone gave her more after she did a great job.

really big resort, lots to see and do, hotel staff are all really friendly and the food and drink is really good too!

There are two kinds of restaurants-one is the buffet kind and the other one is the sit-down.

He was patient, fun and very instructive.

We did a day trip to Xel Ha which is always great and we sailed to Isla Mujeres via Cancun Sailing.

We also visited Xel-ha which was a fabulous day, swimming in natural rivers, rope swings, etc.

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