Search Result for “Staff xcaret“ in Cancun

44 Results found
Default Hotel photo.
Phone number icon(844) 409-3081
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico

Club Med Cancun


4962 reviews

Trip advisor
staffxcaretkid friendlyholiday tripstaying experience
 - N/A
 - but there were also many other great moments and experiences.
 - This was one of our best club med experiences thus far, and the tennis drills and private lessons contributed greatly to our positive experience.
 - If you are going to allow special events to impact standard GM experience, you must at least post this in advance and give us the opportunity to change our plans.
 - N/A
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 - One thing that stood out to me was that our room smelled very musty which is probably something that just comes with being so close to the water and a very humid environment.
 - The one complaint I have is that people there smoke a lot.
 - but the smell was not.
 - The general feeling of the room is disgusting.
 - The low point was the 20-30 rowdy Americans drinking booze, smoking cigars and playing loud music next to the kids pool.
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 - Great food, great facilities, clubs for kids of all ages all the time.
 - Family friendly, plenty of activities and a variety of food for picky children.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - We have been going to Club Med Cancun for many many years as a family with 3 boys.
 - Kids clubs are awesome.
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 - N/A
 - Our stay in the Jade Exclusive Collection was the vacation of our dreams.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - It's a good place to go for an escapist holiday if you're not that interested in Mexico itself.
 - This mother-daughter escape into the sun was the healthiest, happiest vacation we've ever done together.
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 - They were smiling, welcoming & very attetiventive the GM
 - The staff (G.O.s) are really friendly, and do a lot to create a really positive environment.
 - Thank you to all the wonderful Jade staff for everything, and we hope to see you again soon!
 - The staff was kind and helpful and I felt safe and welcomed.
 - Olivier, village chief, was very welcoming and hardworking day and night.
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 - At the Mini Club, Super Lulu, Captain Banana and Xcaret were all amazing.
 - people like: * Super Lulu, Flo, Annie, David, Captain Pyyon, Captain Banana, Xcaret, others!!
 - I will to thank all of them and especially David, Capitaine Banana, Xcaret, Uri, Frida and Amandine, a special thanks to Lulu who was amazing with my dauther!!
 - Julio: He helped us organize our excursion to Xcaret and his advice was invaluable and made for an unforgettable day.
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Phone number icon(800) 943-5032
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico

2086 reviews

Trip advisor
staffxcaretspathai restaurantmexican restaurant
 - Aurora, for dinner, is the Mexican restaurant.
 - Our favorite by far was the Mexican restaurant, where we got to try the authentic Oaxacan menu.
 - Sun Palace is a place to relax, a place where you can experience Mexican culture.
 - Aurora Mexican is hands down the best on property, followed by Thai, very authentic and we have been to Thailand and know good Thai.
 - Monday is Mexican and Thursday Italian- highly recommend!
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 - Both my husband and I paid our way through school by waiting tables and bartending, so we know the service industry runs on tips.
 - This resort is expensive and WORTH IT
 - though there is a 16% tax attached to it.
 - Covid 19 tests are available with no cost for the guests.
 - Make sure you don't loose it as you may pay $130. 4.
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 - My 80 minute facial at the spa was my favorite!
 - The spa was relaxing like always - the back messages never disappoint - Dorey in the women's locker room is great!
 - The spa is beautiful.
 - The spa was amazing.
 - You wouldn’t ever have to leave the resort with four restaurants, two bars, infinity pools overlooking the ocean, a high-end spa, coffee shop, and gorgeous balcony ocean view rooms with whirlpool tubs.
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 - The Thai and Italian restaurants had the best food!
 - The Thai restaurant was our favorite.
 - Thai: ❤️❤️❤️❤️ by far, our favorite restaurant in the resort.
 - Jose the bartender from the Thai restaurant and the pool bar.
 - The restaurants are always delicious - Jesus at Aurora and Alejandro, Abel, and Frezia at Thai took extra special care of us this past trip.
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 - Great facilities, great entertainment and the staff is very helpful and friendly.
 - We also received amazing service from the beach staff and dutiful lifeguards! Cheers!
 - Resort is beautiful and the event staff are fantastic.
 - Staff were all incredible, particularly Sandra and Joshua.
 - but what really makes the experience amazing is how friendly and courteous the staff are.
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 - Tours: We booked Xcaret and a Mayan Adventure there at the hotel, which gave us a discount to the spa.
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Phone number icon011525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun


3586 reviews

Trip advisor
staffxcaretshowkid friendlymexican restaurant
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - This is our 5th trip to Mexico and we keep coming back because of the amazing Mexican people and the gorgeous beaches! !
 - It is clean, the staff is friendly and polite, like all Mexicans, it was a little too busy when we were here,
 - 😍 Food is great, specially at the Mexican cafe, which runs 24 hrs and I was so pleased to find that out.
 - The restaurants have good variety , including Azul (all of Asia) And Rosa (Mexican) … and if you don’t want to wait they have one with the international buffet that’s pretty good.
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 - We were charged for night that we were not there, which I understand,
 - but we were charged the $50 so that change may not be in affect yet.
 - Since they just became a Wyndham Alltra I was hopeful we could have used the credit anywhere
 - No unexpected charges.
 - We couldn't PROVE it so only offered room upgrade voucher to come back; NO credit for what we'd lost; then he didn't even leave us vouchers
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 - N/A
 - We also really enjoyed all the nightly entertainment, which was different every might and great for all ages.
 - Entertainment was also fantastic.
 - The entire entertainment team is the best in the business.
 - PROS: The beach, kids club events and what makes everything run - a consistent helpful, friendly staff.
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 - The kids park is a huuuuge hit with the kids!
 - Mom and daughter trip that was wonderful!
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - There were even some earlier shows just for the kids.
 - This is the 7th year in a row my daughter and I have come to this resort.
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 - the staff are fantastic
 - The Activities staff were amazing—fun, cheerful, made you feel welcome!
 - Here’s a very honest review starting with the good: Staff: AMAZING.
 - Pool and beach staff where amazing and helpful , Front desk people not so accommodating.
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
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 - This was great because we didn't have to go out of the hotel looking for Tour agencies to go to Xcaret or Xelha.
 - They don’t try to push timeshares unlike the hotel in Xcaret.
 - The first day we arrived, we were greeted by too many staff to convince us to join presentation for 90 minutes in order to get discount for Xcaret tours.
 - we also went to Xcaret that was amazing.
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Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico

Live Aqua Beach Resort Cancun


4274 reviews

Trip advisor
staffxcaretspaall-inclusivestaying experience
 - Overall our experience was amazing, between the travel and the actual resort, we were more than happy.
 - N/A
 - The people make the experience, the location, food and drinks are awesome.
 - The staff go above and beyond to make sure each guest has an amazing experience.
 - We were extremely impressed with every aspect of our stay and can't wait to return!
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 - The beach and pool cabins come with a foot massage, evens are being celebrated.
 - But you can not use is for spa, cabanas, upgrades, or practically anything else and it expires every day.
 - Everything is spa like.
 - The spa services and staff were excellent - very complete treatments, better and at a better price than those I have received in any Toronto spa.
 - The gym was very nice, along with the spa facilities.
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 - This was our 9th trip to an all-inclusive Mexican or Caribbean resort, and Live Aqua did not disappoint.
 - The food is incredible which is amazing because I have never had great food at an all inclusive resort before.
 - The drinks and food are what you would expect from an all-inclusive, some things were very good other things, just so so.
 - I've done a few "premium" all-inclusive resorts in Cancun and they've all been great!
 - All inclusive resort, food, drinks, and room service included!
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 - All personnel is customer oriented and serviceable- Katia, Rossy, Andres: you are great!
 - The drinks, the staff, the food, the pool, the hot tub, the grounds, the rooms.
 - We traveled with a large group and Sophie and her staff went way above and beyond to make sure we had an amazing time.
 - although all the staff were always wearing masks everywhere they did not enforce the mask wearing rules.
 - but ran the best lunch spot with great service and so personable made us feel incredibly welcome what a great employee for this resort I wish my company had nothing but people like Guadalupe!
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 - We did an excursion to XCaret during our stay and sampled 3 different desserts there and they were WAY better than what we were given at this restaurant.
 - This involved a boat trip to the island – with cancun and Xcaret was also amzing.
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Phone number icon(833) 284-9288
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Hyatt Zilara Cancun


5173 reviews

Trip advisor
 - We also did a couples massage done by brenda and maria it was the best massage we have ever had!
 - The spa was nice,
 - but went out of his way to help book an awesome couples relaxation massage and followed through on it the next day to make sure we were happy.
 - Bertha took great care of us in the steam rooms, as she did last year, making our stay before and after massage a great relaxing time.
 - Otherwise, check out their otherworldly spa, which was the most relaxing experience!
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 - The day we went to the spa Rosy greeted us and showed us around the spa and guided us through the Sauna and Steam Room and cold and hot plunge.
 - The resort is a warm place, very welcoming staff.
 - Wow, what a guy, and what a bar!
 - Great staff!
 - Most mornings staff had to go in search for me.
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 - Best all inclusive I’ve ever been to!
 - It is an All Adult and "All-inclusive" property,
 - N/A
 - It was our first all-inclusive hotel experience, and it could not have been more fun.
 - This was one of the best all inclusive trips we've had yet.
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 - Xcaret and Chichén Itzá a great experience arranged by Alan(best day) inside the hotel.
 - Another thing, we bought a tour package - Xplor Fuego, Isla Mujeres and Xcaret.
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 - DRINKS ARE NOT WATERED DOWN… The only thing I didn’t like is that you need to pay $6 dollars for Red Bull.
 - The beach area is very nice with what seem to be some free cabanas with lounge chairs and some that you pay either $35 or ~$180 a day depending on whether you want bottle service (ala Vegas).
 - I calmly explained that I wished to be placed in a room for which I had selected and paid.
 - A little expensive during peak season
 - The only negative we didn't like was the continued upselling in the restaurants beyond the all-inclusive price for better wine and lobster.
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 - Entertainment was awesome and the beach is beautiful and clean.
 - We enjoyed the entertainment each evening.
 - If Sevice, food, entertainment, dining options and over all wow is important to you… you will fall in love with Zilara.
 - Nightly live entertainment and daily activities at the pool, including my favorite, just chilling in a cabana.
 - If you like the Las Vegas quality shows, their evening shows will not disappoint.
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Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico

Dreams Sands Cancun Resort & Spa


1836 reviews

Trip advisor
staffxcaretvolleyballlobby barbeach restaurant
 - The entertainment staff (Karina, Angelo, Osvaldo, and Jennifer) were very fun and a great time, I really liked kayaking, volleyball, blackjack, and water exercises.
 - They had beach volleyball, water volleyball, poker, swim competitions,.
 - Ocean volleyball was one of our favorite activities.
 - Thank you to the entertainment staff: Karina, Jennifer, Angelo, Odette, Jose', Yamile, Moreno, and Osvaldo; we had sooo much fun "Lotteria", Ocean Volleyball, Pool Aerobics!!!
 - The entertainment crew specifically Moreno, Jennifer, Karina, Matthew, and many others did a great job of getting our group involved in activities such as volleyball, kayaking, wine tasting, Spanish lessons and ping pong.
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 - The concierge was soooo pleasant and they all were so kind and helpful.
 - Very professional
 - Staff was friendly
 - Edgar along with other workers were always on the ball and very sincere.
 - Shout out to the hostess Marien and meSero Alberto as well!
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 - On Fridays there is dinner on the beach along with a show celebrating Mexican culture.
 - Valentine’s Day was very special as we were invited to a renewing of our vows ceremony and the Valentine’s Day dinner on the beach was awesome.
 - The hotel offered a number of beach dinners, which again to get good service and a good table where you could actually see the shows, you had to pay.
 - She went out of her way to serve us lunch on the beach and made sure that the drinks were steadily flowing.
 - Preferred status is worth it for the preferred whiskey and the beach access.
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 - It's not 90 minutes, it's like over 3 hrs and constant pressure and you can't leave on your own.
 - At that point we wanted to relax and shower before dinner.
 - Then the room is lacking basic amenities like a hair dryer.
 - We were not offered robes even after asking, before our massages.
 - however after messing with the shower head it became one of the best power showers I’ve ever known, although this did result in flooding the bathroom as the shower screen was not effective to hold back the volume of water!
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 - We loved visiting Ricardo who was at the lobby bar during the day.
 - Laura in the lobby bar was absolutely lovely.
 - And it was great to see Ricardo in the lobby bar!
 - but not least Laura (lobby bar), great espresso drinks.
 - Rendezvous- The lobby bar was a place that we spent a great deal of time before and after dinner.
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 - We visited Secrets in XCARET.
 - We booked all of our excursions through the Xcaret and they did a fantastic job, always air conditioned and the food at the locations was great!
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Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico

Sandos Cancun


2546 reviews

Trip advisor
staffxcaretshowjapanese restaurantvolleyball
 - Great food, great people, great entertainment!
 - Entertaining, delicious, and fun.
 - Day entertainers were fun, Daniel and the music guy would play my songs.
 - We went with my family and the Hotel had this beautiful view to the sea, I loved enjoying time with the entertainment team with Ellie, Marian and the guys, the chefs and the food were also top notch, definitely coming back next summer.
 - For years, we have told many of our friends how great it is at Sandos Cancun because we have loved the food, the entertainment, the service, the cleanliness, and the size of the resort.
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 - The people were genuinely lovely, very thoughtful and warm.
 - but, staff makes up for that.
 - We went with my family and the Hotel had this beautiful view to the sea, I loved enjoying time with the entertainment team with Ellie, Marian and the guys, the chefs and the food were also top notch, definitely coming back next summer.
 - A gentleman came around at the pool asking about our experience, well he heard all this.
 - The staff will run away and hide from you when going to get breakfast even leaving 4$ tips at the buffet they will not reward you with service.
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 - Ate at the Japanese restaurant on our last night and it was a great experience.
 - The Japanese restaurant was very entertaining
 - Our Japanese dinner was amazing and Esteban provided endless entertainment.
 - The Japanese restaurant was nice ( where most of their reviews come from ) and the room was nice .
 - The food in the Italian and Japanese restaurants was very good.
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 - We went with BestDay Xcaret by Mexico, (There amusement park fee for 2 Adults $319.50 USD- $500.00 CDN). Also.
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 - The soccer game and volleyball good parties and all that stuff, love this guys!!
 - Pamela Anibal and Stephany makes us dance all night and played pool volleyball everyday!
 - .the usual pool volleyball, beach soccer, water aerobics.
 - The pools were fun to swim in and play volleyball we came here for my parents wedding and it was so worth it we had a blast.
 - Pool volleyball is always fun.
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Phone number icon0018009435032
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico

Beach Palace All Inclusive


2050 reviews

Trip advisor
staffxcaretkid friendlyholiday tripwedding
 - While the daytime is fun on vacation, another important part is the food!
 - Honestly if you are looking for a place to take your family on a vacation come here.
 - We loved our 1-week long vacation at Beach Palace Cancun.
 - My opinion, this is a good choice for a family with kids looking for an relatively inexpensive getaway.
 - We went on a family vacation and it was awesome!
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 - Their app is extremely helpful for ordering room service or to schedule early breakfasts like we did on days we went to Xcaret or Chichen Itzà.
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 - Most beautiful wedding overlooking the ocean.
 - Our drawback to this amazing hotel was the wedding planning.
 - The staff was amazing which made our wedding amazing!
 - but the wedding stuff was great and also miguel de roof top bartender deserves a raise.
 - Our wedding planner Rebeca Jara (assigned to us by the resort) was awesome!
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 - We did so based on a weekly rate Leticia had showed us that was significantly lower than what we had paid so we would have broken even after 5 years of going.
 - I had to go to a wine store to pick her up a few bottles (quick taxi ride, concierge negotiated a flat rate for him to take me there and back, and wait while I ran in).
 - They paid the extra costs!
 - Make sure you pay attention to the dress code for restaurants as you don’t want to be turned away.
 - Booked through Costco and paid a higher price for all-inclusive compared to other travel services.
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 - Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.
 - but expect to be caught in elevators, restaurant lines, buffet crowds.
 - N/A
 - Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.
 - but what we learned to do was if u were going up and the elevator was going down or vice versa.
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 - The kids at the resort seemed to be having a blast- it was cute.
 - They were awesome and gave extra attention to my kids.
 - The Indian restaurant Argo was recommended by a fellow traveler and boy I wish we could thank him!
 - Perfectly sized to let younger kids roam freely.
 - Nice to have everything close at hand, able to let the kids have a little freedom while being able to monitor/see them most of the time (exception was at the beach, had to be immediately with them there).
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 - Staff and rooms are very good quality , We will be returning !
 - The food was excellent and the staff were super nice.
 - The hotel, staff and food are all great.
 - Daniel and Tania on the beach were great, as were ALL the staff.
 - Staff went over and above to help us make this a special occasion.
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Phone number icon(800) 578-2900
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico

Omni Cancun Hotel & Villas


3390 reviews

Trip advisor
 - Ruben gave me an Omni therapeutic massage and it was absolutely amazing!
 - We hired the cabana on the beach and had package 3 which included champagne massage seafood platter and waited on hand and foot I’d highly recommend it
 - N/A
 - Amazing rose body scrub and Omni massage hot stone and reflexology by Gaby.
 - N/A
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 - He was very kind and sweet.
 - The entire staff is friendly and accommodating.
 - Wonderful staff who can’t do enough for you.
 - The staff the the best and most fun… especially Eduardo!!
 - The food was delicious and the employees were very nice and helpful for my friend who is vegan.
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 - but quiet, which may be the aim since you're at an all inclusive anyway.
 - The food was as you expect at an all inclusive.
 - even tho it’s an all inclusive.
 - Breakfast is really good and so much better than other all inclusive hotels.
 - We got room service once which was an additional $5 with our all inclusive, super convenient.
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 - On a positive note, we were traveling around Cancun and visited Xcaret and Rio Secerto.
 - From the check in, the amenities, all of the food, and ease of booking day trips and excursions - we went to xcaret and isla de mujeres which were both fantastic!
 - I highly recommend Xcaret and ChiChen Itza.
 - We brought Xplor Tour, Tulum Cuba, Xcaret Tour.
 - I recommend renting a car from the airport, so you can drive around to close by destinations like Xcaret, Xoximilco etc
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 - Covid doesn’t stop these guys when it’s time for good family vacation or friends !! !
 - The staff went above and beyond to make us feel like family while we were here.
 - There is great service and there are lots of shows to enjoy with friends and family.
 - Our family just returned from the Omni with this being our fourth stay at the resort.
 - Family friendly resort with lots to do and right on the beach.
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Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico

Sunset Royal Beach Resort


1858 reviews

Trip advisor
staffxcaretcabanamarina areadrink restaurant
 - We ate at the Marina one night and it was excellent too!
 - Upon arrival we met the driver with our names, we booked at sunset marina.
 - Sunset Marina is our “home” in Cancun and we couldn’t imagine staying anywhere else.
 - Our best part was the Yacht tour.
 - We come down for Thanksgiving and normally state at the Marina.
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 - The only downside was some minor construction noise in the mornings,
 - Reserved a two bedroom months ago and arrived and they did not have one available so had to pack and unpack when finally got our two bedroom on second day.Rooms were all adjacent to full blown construction, hammering and drilling 8am-6pm every day.
 - The next room wasn’t any better we dealt with it until the morning…we bought it to the managers attention in the morning and he showed us rooms for two hours claiming there was nothing better…Each room had visible mold and had the noise of construction.
 - Construction above me began at 9 a.m., then 8 a.m. by the end of the week.
 - Our room was great 1 bedroom on 6th floor only bad part was the construction, we understand But when it's raining what do you DO?
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 - They also have someone to help with excursions to xcaret related parks.
 - I've stayed at Melia resort, Grand sunset Princess resort, Oasis cancun, Oasis Tulum, Riu in Playa, Occidental Xcaret, Royal Solaris in Cabo.
 - We also went Xcaret and it was nice.
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 - A few negatives-our unit had a leak in the shower and water was on the floor everywhere (we will report on our check out as I think it’s going to be a bit of work) as well as the elevator was broken for a few days that held up the lobby and floor traffic.
 - The only downside was some minor construction noise in the mornings,
 - Room service was >2 hours & we fell asleep and couldn't hear the knock through the suite's double doors.
 - From 9am to 5pm Mon to Fri it was very noisy.
 - Reserved a two bedroom months ago and arrived and they did not have one available so had to pack and unpack when finally got our two bedroom on second day.Rooms were all adjacent to full blown construction, hammering and drilling 8am-6pm every day.
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 - We do not drink alcohol and we are grateful we didn't have to eat at the resort.
 - We would like the option to not be all inclusive as we don't drink alcohol.
 - They did everything from bringing us food and drinks to booking spa days and excursions.
 - Raphael always helped us get great chairs, umbrellas and tables while Isais and Jose brought us food and drinks quickly and were always checking on us.
 - The food and drinks were good too.
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 - The food was DISGUSTING!!!!
 - Shower with mold.
 - The air was not working it was moldy.
 - The water had a foul smell and left me feeling unclean after showering.
 - The rooms are extremely outdated and have a horrible smell in addition to liking bathrooms and loud noises coming from the balcony doors as they don't closed all the way leaving you without any sleep.
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 - butler, has a prime cabana ready for us.
 - RAPHAEL, the Beach Butler, had our Cabana ready for us every morning and went above and beyond with our every need.
 - Rafael the beach manager was extremely helpful finding beach chairs and cabanas, he also scheduled our massages which were excellent.
 - Manager Raphael Beach Butler made sure we always has a cabana.
 - buttler Rapheal got us a front row cabana each day with a beautiful view and delicious refreshing frozen grapes.
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 - Alberto Rodrigyez was great helping RCI people.
 - N/A
 - The staff was very responsive and fixed the issue.
 - Staff is all amazing and helpful.
 - Right on a nice beach - Fantastic and helpful Staff all around and always smiling!
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