My two daughters went for a massage 100US each and they said it was just ok.

With three kids that was usually an issue.

however in the meantime she still admitted a few more kids that walked in after we did.

A lot of children  everywhere, which we didn’t mind

It hit on all points for us and our kids.

You reached out to my kids and got them involved in all of the activities and they had the best vacation.

We chose this location for the water park because of our 5 year old child.

We paid $50 a person for a subpar meal which included kids over 12 and they didn’t even allow us to choose our meals.

I have a toddler with life threatening allergies to dairy, eggs and peanuts and the restaurants all accommodated this and made her food safe.

And an ice cream/candy shop for the kids to feel spoiled with treats!

I counted maybe 5-7 childless couples; everyone else had kids, which makes this place perfect for families.

My college age kids liked the buffet because of the choices.

The Shows were all ok. Lots of kids around.

We even saw a baby sea turtle heading to the ocean and across the street is a crocidile hanging out in the lagoon.

Almost all of them save for a few at night were for drop in kids 4 and over.

In addition, there are 3 restaurants, Italian, Mexican and continental.

The Mexican and Italian restaurants were my favorites.

The girl who was working told me to return next day as they were having tons of activities for the kids and the theme was Mexican so they would be making piñatas.

Or have someone who is well versed in the cuisine to oversee the different restaurants - an American option, Mexican, Italian, etc.

but I have had much better tasting Mexican foods in my hometown in Texas!

We especially loved the steak and seafood restaurant and the Mexican place.

The food was good, my favorite was the Mexican Resturant onsite they had the best Almond Chicken Mole.

but nothing special save for the Mexican restaurant and the grill at lunch buffet.

In addition, there are 4x other restaurants (Mexican, Asian, Italian and grill) and 2-3 pop-up stands (grill, hotdog/burger, tacos), as well as a sweets/dessert shop.

The fish at the Mexican restaurant, the bruschetta at the Italian restaurant and the chilaquiles at both morning buffets were the only thing that was really, really good.

We are coming to experience the Mexican kitchen as we always do in Cabo San Lucas.

At Azul - you will very much enjoy Asian and Mexican mixed on each dish.

*You also won’t be able to find guacamole except at the Mexican restaurant.

Dinner at the Mexican Restaurant was delightful!

He was very informative about Mexican food and culture.

Service was spot on.Special shout out to Luis at Azul and Melchor at the Mexican restaurant for service above and beyond.

We also ate at the Mexican restaurant which was lovely and food was good.

Honestly I would rate this a 4.7 out of 5 staff was amazing hotel was amazing 
Beach was beautiful pool
Was amazing 
Close to everything 
I am half Mexican so for me it was easy to get around me and my wife left the hotel zone and went into the inner city and had a blast.

The food is very good, particularly at the Mexican restaurant and from the beach side taco stand.

Special shout out to the Ladies at the kids club - Ana, Alex, Rubi, Viri, Danna, Janna and Ali.

Magic shows, karaoke, live music, sports, yoga, friendly competitions, variety shows, etc etc.

The room TV - was a good size, worked great and I was able to easily connect and use my Roku so I could utilize my own TV entertainment.

And really appreciated the special New Years Eve celebrations including the entertainment and fireworks!! !

Our kids loved the magic show which included a gift with tricks to take home!

Overall great place to stay , worth the money for the all inclusive, very friendly staff and good entertainment- so I would give it a 5 star.

We visited 6 rooms and found all sofas to be in various stages of soilage.

.we ask that the AFTERNOON BINGO be brought back.

They had a couple of shows that got cancelled because of the weather.

The entertainment team especially won our hearts.

The different shows were also a lot of fun.

There's casino night too, very entertaining host!

Entertainment and shows in the evenings were very good.

The entertainment team by the poolside was amazing.

As a result, we missed the 8:00 PM beach show that we were all eagerly anticipating.

We also wanted to take the time to recognize the entertainment team (Christian, Alonso, Benga, Alexia, Luis, Andrea, Mariner) at the main pool, especially Christian who we chatted quite bit with throughout the week.

The staff, from cleaning to bar, entertainment, lifeguards and kitchen, everyone was  incredible, always going out of their way to make our kids smile.

Special shoutout to Alberto and his team managing busy Ventanas restaurant always smiling and making sure your stay is as good as possible.

Salute to their staff, they are the unsung heroes (waiters/attendants) who work hard to make your stay memorable.

but he really stood out to us amongst all the employees.

He was the best waiter, most polite and friendly soul we could have asked for, he made our first night there extremely special.

The towel service was VERY efficient and they pool/beach towels that they give you are thick and very large.

The staff works so hard to make everyone’s experience lovely and I really appreciate this.

Just be cautious the reviews are overly kind.

Good vacation at Wyndham all inclusive resort.. very courteous staff.

Her answer was well if she needs to go the restroom she needs to go by herself .

I've had different person both time and although they answered my questions

Every single interaction with staff from the front desk, to the lobby bar, each restaurant, the beach bar and servers…everyone was so friendly and helpful.

The front desk staff explained the rules of the resort along with all the facilities and amenities.

The staff went above and beyond to make our families trip memorable.

All the workers there are just warm and welcoming.

This resort was very clean and the staff were very friendly and helpful throughout our stay.

Thank you Cris and your team of Luis, Andrea, Alexia and Benji.

A special shout out to Jose in VIP, Cruz as Captain and Salomon who is the best waiter on campus.

* You can book excursions on site if you want to visit any local attractions such as Xcaret, Xel-Ha etc.

we spent two days off resort to go to xcaret and xplor (which also come recommended)

The A/C is LOUD - we only left it on during the day as at night it will keep you up

Final note: it was a great vacation for us as we ventured outside the resort to go to Xcaret / mall / other parts of Cancun and just relaxed in the sun and enjoyed the ocean when we could.

This was great because we didn't have to go out of the hotel looking for Tour agencies to go to Xcaret or Xelha.

Wyndham Alltra Cancun

show

kid friendly

mexican restaurant

This was our 7th time in Club Med and we've been everywhere from Morocco, Maldives, Mauritius, Dominica, Portugal. It is still the best family vacation if you are looking for a relaxed all inclusive experience where your kids enjoy their time and you don't feel guilty :)

Our stay in the Jade Exclusive Collection was the vacation of our dreams.

We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.

It's a good place to go for an escapist holiday if you're not that interested in Mexico itself.

This mother-daughter escape into the sun was the healthiest, happiest vacation we've ever done together.

We just returned from a family vacation to Club Med Cancun (our first Club Med vacation) and I can say that every aspect of the trip - from the airport pick up to the rooms, to the food, beverages, activities - every single detail went without a hitch and was really wonderful.

Such a great break from busy city life after covid, this was exactly the break we needed.

It's got everything that you want on vacation,

Club Med Cancun totally nails what it means to make it a perfect vacation.

For folks who like to go to the gym on vacation like we do, the gym there is pretty decent

Just spent a week with my daughter on a bonding vacation, and club med Cancun was a perfect choice.

My Son and I were planning to visit Club Med again this year, after we had a fantastic experience, an unforgettable vacation last year in January.Amid the
situation with Covid.

Our recent experience at Club Med Cancun was an amazing weeklong escape with minimal fuss which allowed us to maximise those magical vacation moments with our kids.

I have just come back from an impromptu trip to club med Cancun, and I am more than happy with the way my two week vacation has pan out.

We've come back home in immeasurably better mental and physical shape than when we left for our holidays.

Very nice spot for each type of vacation.

Great food, great facilities, clubs for kids of all ages all the time.

Family friendly, plenty of activities and a variety of food for picky children.

We have been going to Club Med Cancun for many many years as a family with 3 boys.

This is a very family friendly resort with an amazing kids club.

He led most of our drills and gave private lessons to my son (7) and me.

Teen club - Elsa was our daughter's leader and she was nice and responsive and easily included my daughter.

Especially enjoyed the yoga and my 14 year old totally loved the teen club.

Kids club was fun and useful when we were diving.or wanted free time.

I felt right at home and our kids never wanted the trip to end!

We are a childless couple so it was definitely an adjustment to get used to so many kids being around.

We went twice once as a young couple and once as family with kids and both were great!

We wanted to get away for relaxing week with our 2 year old son and new that it would be tough

Very friendly and caring staff at the kid's club (thank you to Marie, Mathilde, Momo, Joss, Olivia and Sandy).

My son and I will make reservation in another club med location.

Kids show every night was a highlight for the kids!

One thing that stood out to me was that our room smelled very musty which is probably something that just comes with being so close to the water and a very humid environment.

The one complaint I have is that people there smoke a lot.

The general feeling of the room is disgusting.

The low point was the 20-30 rowdy Americans drinking booze, smoking cigars and playing loud music next to the kids pool.

dealt with (slow drain, leaky shower head).

but when we were at La Estancia and wanted to seat outside with all empty tables, rude and disrespectful hottest said I should have reserved outside if I wanted to seat outside … and I thought customer was always right :), talking to some gm’s we felt that there were not enough go’s or maybe they were with the kids which for me is ok. At Turkoise there was a designated smoking area which should be done here to keep the horrible smoke odor away.

but the rooms are old and be ready to follow a program….every day , they don’t have a smoking designated area so you can end up on the beach next to a smoker 
Our rooms had a damp smell and even a machine to clear the smell but it didn’t do the trick.

Sitting during a show on the entertainment patio while people are smoking is awful especially with young children around and during Covid, maskless and blowing into the crowd.

but I'm not sure else how to let the property know, is that we kept finding cigarette butts on our semi-private patio.

though there was a sticker on the door saying "clean and disinfected' there was a big poop in the toilet. Gross.

We felt Absolutely disgusting our entire stay.

but along with the seaweed was plastic cups, disposable facemasks, plastic wrap, and I even found a toothbrush while swimming. Disgusting!

I took a few fitness classes while at the resort and am still feeling the burn!

Useless for conf calls
Would never have come if known…

Severe mold and mildew in room, smelled horrible that we’ve had to keep the door open and the room way too hot.

This man is a disgusting human being and I am sure that he does this on the daily.

The room safe didn't work, the phone didn't work, the TV started to burn when turned on, even a room light and the refrigerator weren't working.

At least some of the outdoor spaces should be marked non-smoking.

This is very smelly (into the rooms too) and you cannot enjoy that beach at all.

They were smiling, welcoming & very attetiventive the GM

The staff (G.O.s) are really friendly, and do a lot to create a really positive environment.

Thank you to all the wonderful Jade staff for everything, and we hope to see you again soon!

The staff was kind and helpful and I felt safe and welcomed.

Olivier, village chief, was very welcoming and hardworking day and night.

Jade is led by the amazing Agnes with support from many like Mona along with the top notch bar team of our friends Eliseo, Antonio, Daniel, Roman.

The GO team, from all functions, is sincerely caring for the guests.

The cuisine teams of Israel and Hector were outstanding and so was the Tennis G.O. Team!

If you are going to allow special events to impact standard GM experience, you must at least post this in advance and give us the opportunity to change our plans.

Every day he was smiling and happy to see us.

The hotel is beautiful and the staff is really nice.

The local, French and international staff are all wonderful as is the slick, multilingual head of the resort.

Every night, the staff presented an amazing and entertaining show.

but there were also many other great moments and experiences.

This was one of our best club med experiences thus far, and the tennis drills and private lessons contributed greatly to our positive experience.

We went diving once (sadly twice cancelled due to wind) with Pancho, Jorge and the crew, it was well organized, professional and very friendly experience.

I also tried the trapeze and it was a wonderful experience.

WOW just an unforgettable priceless experience.

Rob (thank your for helping us with our L&F) & Olivier were always friendly, open and eager to hear about our experience.

The special menus at the two restaurants which took reservations in low numbers for a quieter dining experience, were well crafted, and they could have doubled occupancy and still preserved that feeling, sharing more of the chef's creative work with more guests!

They put in 100% effort to give you the best experience possible and you can tell that they care about their job and making sure you have a great experience.

Overall, we had a great time with this being our first Club Med experience and are hoping to this do this again some time in the near future.

A few shout outs I have to make, Dan the assistant chief, this guy was everywhere all the time greeting hosting managing, I look forward to seeing your rise in the hospitality community.

The sailing team was outstanding and Coco, Roy, Reginald and Alex were very friendly, approachable and competent particularly during a week that was marred by rain and bad weather – preparing and guiding guests of all ages and various degree of experience during the day, and sharing a drink and socialising in the evening.

The food was really the most memorable aspect of the trip.

Another thank you goes to Rob, for his awesome customer relationships skills and for going above and beyond and providing a fantastic customer service experience.

This was our third trip to Club Med Cancun over the last 4 years, and just as with the previous trips, the overall experience was excellent.

At the Mini Club, Super Lulu, Captain Banana and Xcaret were all amazing.

people like:
* Super Lulu, Flo, Annie, David, Captain Pyyon, Captain Banana, Xcaret, others!!

I will to thank all of them and especially David, Capitaine Banana, Xcaret, Uri, Frida and Amandine, a special thanks to Lulu who was amazing with my dauther!!

Club Med Cancun

smell

holiday trip

staying experience

We had sushi twice, Mexican once, Italian once, Japanese once, Argentine once, and French once.

We had the most incredible dinner at the Mexican restaurant at the Fiesta Americana tonight.

Mexican fiesta , fire show and aquatic show were awesome.

This place has amazing Mexican food, tacos, churros, soups.

La Joya remains a great Mexican option with a lively mariachi band and beautiful stained-glass windows.

They also prepared a special Mexican coffee with kahluha that was great as well.

La Joya Restaurant Mexican Food with the Mariachi Music was the best t experience.

There’s steak house, Italian, Mexican, asian and seafood restaurants.

Raquel greeted us at the Mexican restaurant and her personality and courtesy was 2nd to none.

Mexican, Hibachi, Steak House and French food were amazing

Great Mexican coffee
Great food and lovely hospitality by elias, carlos and yair.

A highlight was the Mexican restaurant in the hotel called Joya.

Also dined twice at La Joya, Mexican restaurant.

If you are looking for a great authentic restaurant for Mexican food look no further la joya is you’re place.

La Joya is the best Mexican food we have tasted.

amazing rooms all well decorated, the variety of food is amazing: steak restaurant, Asian, Italian, Mexican, Cevicheria, fine dinning and buffet.

While some offerings were decent, the Mexican Fiesta was a standout, featuring an impressive set up alongside a show with a well-presented buffet.

Face painting, people dressed in day of the dead garb, a show, shopping for authentic Mexican souvenirs.

The amenities cater to every need, from spa indulgence to exciting activities.

The spa was excellent and cleaning personnel did a fantastic job.

Thank you for the amazing service, great room accommodations, and the spa- wow!!!

The spa has a hydrotherapy circuit that comes with your massage, and it should not be missed.

The rooms, the service, the spa, THE FOOD – everything was perfection.

The Gem Spa is amazing and my massage with Georgia was sooooo relaxing.

but the spa is beautiful and we enjoyed ourselves.

The spa was amazing - just wished I had more time to stay there All day 
Hotel with the best beach!

We had multiple massages and each one was very good.

The spa is amazing too, we booked a massage (with Ana and Heibe) and were able to enjoy the hydrotherapy before our session.

We did the 7 wonders couple massage, it was just heaven.

The gym was also being renovated when we arrived and was located in the spa as a makeshift gym.

3 of us experienced the Spa with messages and for one a chocolate wrap.

but not as great 

My wife had an afternoon in the spa  she loved the relaxation massage she got and the hydrotherapy was amazing.

The spa was unforgettable, it was the nicest spa I have ever been in.

Definitely don't miss out on experiencing this spa.

And their GEM Spa is known as the 2nd largest spa in Latin America, and is just pure beauty.

2 hours of hydrotherapy included with your spa treatment.

Spa:  (2• from my top 3), the service is incredible there.

They exceptionally explained what each course was and what it came with.

The knowledge and the service attitude they have is so rare today, we are happy we met them.

Servers Elias and Juan were excellent and the hibachi performance was engaging!

The staff are always so helpful and friendly.

Very attentive and big smiles on their face.

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