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Search Result for “Staff xcaret“ in Cancun

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Calle Zasil HA SN Zona 7 Islote El Yunque, Isla Mujeres 77400 Mexico
Calle Zasil HA SN Zona 7 Islote El Yunque, Isla Mujeres 77400 Mexico

Mia Reef Isla Mujeres

4.6

1779 reviews

Trip advisor
staffxcaretactivitypool
 - They have a beautiful pool you can sit and be served a refreshment as you soak in the pool.The activities at Xcaret were great.
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 - Worse, the buffet closed at 11:30 and didn’t open again until 1.
 - Water access from the beach is closed because the sand there has washed away - the actual beach is now next to the main building and bridge,
 - but private events should be held on nights the restaurant is closed to guests or after hours.
 - My only negative thing to say is that the kings bath was closed
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 - Miguel entertainment is the best here in the island, always with energy in all moment , personality’s gays crazy very person, is the best entertainer The team entertaiment is very good in activities here Mia reef
 - The entertainment Miguel at the pool has the best vibe and energy will definitely be coming back to see him and bring my friends back highly recommend you guys come and see him won’t regret at all play some games at the pool with him!
 - Miguel's was excellent on entertainment, had a great adult game of pool volleyball.
 - Shoutout to Miguel for always leading great classes and activities.
 - We enjoyed his water aerobics class, games and life of the party vibe.
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 - Plus who needs a pool when you have absolutely stunning turquoise waters and beaches in front of you?
 - The entertainment Miguel at the pool has the best vibe and energy will definitely be coming back to see him and bring my friends back highly recommend you guys come and see him won’t regret at all play some games at the pool with him!
 - Miguel's was excellent on entertainment, had a great adult game of pool volleyball.
 - I chose the villa as it was close the King's pool.
 - This actually cost us 65 dollars in pool floats so that we could float in the ocean.
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 - the resort is amazing.. ate staff is awesome.. room is perfect.. view is unreal.. Mia Reef is the best wver gracias amigos volveremos gracias senores
 - Miguel entertainment is the best here in the island, always with energy in all moment , personality’s gays crazy very person, is the best entertainer The team entertaiment is very good in activities here Mia reef
 - Special thanks to Kimberly from Las Marias restaurant, she has a special personality that make us feel like family.
 - The staff is tentative and treats us like family.
 - The best part is the staff: Gustavo who works hard in the restaurant and is my go-to guy, Luis in the bar, Guadalupe, who makes the best food ever (!
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 - Absolutely no counter space, no hot water, water pressure was nonexistent.
 - but our water was hot.
 - There is no hot water!
 - We had very lukewarm water and when we called to ask for hot water, no one ever came.
 - I won't be back there only because the hot water and good smell it's basic for me.
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 - The bathrooms were really small and cramped.
 - In 1 room there was a sofa which pulled out as a bed, a small table with 2 chairs, a small sink area with a small refrigerator stocked with sodas, beer, water and snacks.
 - The shower is tiny.
 - The showers don't get hot, the shower is beyond tiny with a rain head that sprays everywhere.
 - Bathroom is tiny
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Phone number icon00525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun

4.7

1748 reviews

Trip advisor
staffxcaretstaying experiencebararea
 - We really enjoyed the shows, live music and DJ in the lobby bar, and every single meal.
 - Things that were new for us this trip: -taco stand beside the beach bar -hamburger and hot dog stand by the family pool BOTH DELICIOUS!
 - The bartenders at the pool and beach bars did amazing!
 - The VIP bar was also incredible!!
 - They also had a 24 hour coffee bar that had some snacks that we definitely went to everyday!
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 - we spent two days off resort to go to xcaret and xplor (which also come recommended)
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 - Description says you get a hammock on balcony, we had no hammock and our view was of other hotels and noisy ac units so description is off a bit.
 - Only downside I would say is that it’s very noisy in all of the public rooms.
 - Ridiculously loud AC makes it impossible to sleep through the night.
 - A major major downside~ the noise from construction while we are trying to enjoy the pool side.
 - A bit noisy at night
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 - Our vacation was relaxing, fun and a truly amazing experience.
 - but overall it was a great experience.
 - The staff are 100% the most stand-out part of our experience.
 - but he is recognized by his beautiful bright green eyes) was charming and excellent, which saved the experience.
 - Definitely one of the best all inclusive we have experienced.
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 - The amenities , pool areas and beach is fantastic.
 - Service is good in these areas.
 - Enjoyed the interactions in all areas of the resort.
 - A special shout out to Daniel - El Legendario waiter in the pool area, Miguel and Angel from Ventanas, Jorge from Casa de Rosa, Luigi and his team, Daniela from concierge and everyone else that made our stay so pleasant!
 - the resort is well located in the middle of the hotel zone strip, with about a 20 minute walk one way to La Isla shopping village and 20 minute walk the other way to the clubs and bars area.
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 - The massage gals, Mary and Jazmin!
 - We had a great time At Sunset Restaurant while visiting to celebrate our mom’s 80th birthday, there were 27 of us, and the staff was amazing.
 - Let me start off by saying the staff is amazing.
 - Everyone was kind and very helpful.
 - The staff are 100% the most stand-out part of our experience.
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 - Overall, poor experience.
 - but many people didn't tip at all and I didn't see any sign of poor service.
 - A bit run down… poor customer service.
 - Food is adequate, drinks watered down, poor choice of house wines and over expensive cheap wines.
 - The WiFi signal is sometimes poor.
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 - although it closed at 7:00PM.
 - What lowered my rating was that on first night half the restaurants were closed.
 - I was told that the pool was closed,
 - or consider allowing teens on the water slide while it's still closed.
 - They were bummed the Teen Zone was closed during our stay
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Phone number icon(833) 284-9288
Blvd. Kukulcan, Manzana 51 Lote. 7, Cancun 77500 Mexico
Blvd. Kukulcan, Manzana 51 Lote. 7, Cancun 77500 Mexico

Hyatt Ziva Cancun

4.7

1541 reviews

Trip advisor
staffxcaretkid friendlyfunpark
 - The Kidz Club: Great outdoor playground set on top of a shallow pool, with flowing waters giving it a real “water park” feeling for kids!
 - They have incredible daycare with multiple caregivers (ratio of about 4:1 when we were there) and provide games, arts & crafts, socializing, video games during down times, and the kid’s water park with slides, wading pool, etc.
 - Xcaret park was so much fun for a day excursion for us adults & kids.
 - There is an active children's program, nightly entertainment, water park, daycare.
 - Great for kids— water park and water slides.
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 - Not once did we feel threatened by any danger from outside guests or any potential breach at the resort.
 - While the rooms are beautiful, they were very noisy, and you could hear people in the room next to and above you at all hours of the day and night as well as people wandering the halls.
 - also paper thin walls you can hear your neighbors or even ppl walking true corridor.
 - I was not trying to sneak him in or be shady.
 - The covid issue was also scary
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 - but poor show management at the Hyatt Ziva Riviera Cancun this hotel should not be associated or confused with the Hyatt Ziva Riviera Cancun - a hotel that is so run down the ceiling caved in on our last night in the main lobby.
 - 
 - The sushi was horrible, the buffet was bland and poor.
 - The value for money I paid was poor.
 - The cell reception (AT&T and T-Mobile) was very poor at the resort.
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 - We told our server to surprise us (he’s pictured below) and oh boy everything was SOOO delicious.
 - My daughter and I were there to celebrate our milestone birthdays.
 - We have never laughed so hard, we felt like kids again!
 - I had hard time to find something to eat for my child (he is allergic to dairy and eggs).
 - We can’t wait to take our kids back!
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 - The private turquoise pool area was fun.
 - I've never experienced such fun at a resort!
 - My Butler, Joel were on time and kept us in the loop of the "fun & must-do" things on and off the resort.
 - Meeting David, Jeshua, Gerrison and Emmanuel really made us feel connected and made this trip SO MUCH FUN!!
 - They will have so much fun there.
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 - All of the staff were very friendly and very sensitive to any needs that we requested.
 - Very clean and staff goes above and beyond.
 - Birthday surprised from Ziva team showering me with complimentary treats, cake, champagne, wine and balloons!
 - You can tell he is passionate about his craft and his patrons.
 - The poolside staff, Guillermo and Abel were awesome!!!!
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 - Xcaret park was so much fun for a day excursion for us adults & kids.
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 - The staff is rude and condescending once a concern is voiced.
 - The managment was very disrespectful, rude, and didn’t know how to handle there customers.
 - The staff is rude and condescending when you ask a question they answer by pointing like if you're bothering them.
 - Manager was also rude to us.
 - didn't take proper steps when the neighboring room had a positive covid case - I didn't feel safe staff were rude and I felt like we were in jail with a curfew food was just just ok breakfast was great location was great
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 - Would be better to just remove those TVs all together or just unplug them.
 - Even if the allegation were true, and it’s not, the right thing to do would be to provide some type of warning and a second offense may result in having to leave the property.
 - No warning or anything.
 - After a horrible day of travel with my one year old son i just signed the credit card slips and the pen flew on the ground again she threatened to call security and remove me from the property.
 - I noticed a $10 coconut charge mistake on my invoice upon checkout and inquired to get it removed.
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Phone number icon00529988488700
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico

InterContinental Presidente Cancun Resort, an IHG Hotel

4.5

2859 reviews

Trip advisor
staffxcaretrestaurantlocationbar
 - The hotel is very beautiful and the staff were amazing from the front desk, housekeeping and the bar and restaurant staff were amazing as well.
 - but breakfast which had numerous hot items and an omelet bar was really good Overall a decent stay.
 - the bar sits right across the beach is just a great way to spend the day.
 - Goncalo was also fantastic at the Deck bar during the day and again at night.
 - Service at night at the bar right on the beach is great.
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 - Mangers like Itzal said that she will call me back regards the problem we have in the room and of course she never did.
 - Without asking re my preferences, the hotel clerk said they prefer charging me the full amount in peso, then she picks up the phone, makes a quick call and announces my first night charge would be refunded, and I should pay in peso for the whole stay.
 - I would not call them hot tubs per say as the water was not hot,
 - but even with the phone 1/2 the time they dont work.
 - They moved us to a different room, had to call for a bellman three times.
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 - Amazing: Facilities; Staff; Location and Food.
 - The beach and food and services were all very good.
 - Excellent beach, great diving with Scuba Du on site, great snorkeling on site, pretty pool, good restaurants on site, incredibly clean & well maintained, large nice rooms, great service in every way, only 5 min cab to town.
 - Food at the restaurant was great.
 - Breakfast is like a lunch too much foods.
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 - Amazing: Facilities; Staff; Location and Food.
 - Stay Report - 7/29 to 7/30 Location: This was my second time in Cancun, I think I prefer staying a little more south in the Hotel Zone.
 - Great hotel, amazing location, and exceptional staff.
 - Hotel was in a perfect location, quite area
 - They are hands down the best employees at this location and made our experience great and very personable.
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 - The staff here was amazing!
 - Amazing: Facilities; Staff; Location and Food.
 - In the evening for happy hour, Mariano was just as pleasant and efficient.
 - We ended up checking out early and going to another AMAZING hotel who was super accommodating and clean, and the hotel promised a refund.
 - The club rooms are unusual because the lounge is beside reception in the lobby.
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 - We really wanted to travel to Xcaret park and Xoximilco from Xcaret Group.
 - but decided to come here so we could justify leaving the hotel and explore Playa Del Carmen and Xcaret.
 - The hotel is about a 10-15 minute walk from Base Xcaret and the mercado.
 - The breakfast buffet is extensive in options and good quality, and operates from 6.30am - perfect for those doing the (brilliantly-organised and wholly-recommended) day trips by Experiencias Xcaret, since their daily pick-up time from the hotel is 7.05am.
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 - Dated rooms, cold ambiance and very poor facilities.
 - Over all the service was pretty poor, it felt like most staff did not want to be there and we were burdening them.
 - Unfortunately the cons are also significant: the damp room and poor noise-insulation.
 - Currently stuck in a very poor hotel in Playa Del Carmen and miss the Intercontinental in Cancun.
 - very poor management.
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 - A return trip to the airport in a taxi cost about 60 dollars, I pre booked a ride with a company called Cancun Shuttle, they were waiting for us at the arrivals hall.
 - .The halls and my room smell like mildew and gross vitamins.
 - Negatives were the stale smell in hallway and room and that they split our family up between 2 floors.
 - Pretty hotel with VERY room-lined long hall leading away from elevator.
 - The only downside was it felt like housekeeping were constantly stationed outside our room in the hallway, either for daily cleaning and then for turn down services which seemed to be done very late at night.
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Phone number icon00525553513611
Blvd. Kukulkan, Manzana 52, Km 11.5 zona hotelera, Cancun 77500 Mexico
Blvd. Kukulkan, Manzana 52, Km 11.5 zona hotelera, Cancun 77500 Mexico

Hotel NYX Cancun

4.5

1330 reviews

Trip advisor
staffxcarettripdoorpoint
 - Overall the trip was wonderful, the hotel is beautiful, lots of activities at the swimming pool, entertainment at night was really good, the food was delicious and various, all the stuff was great, very nice and kind
 - It would have cost say £350 to do a day trip for the two of us with evening entertainment.
 - even though sometimes we didn’t really understand the Spanish words, we still loved the trip.
 - I arrived this evening to the most welcoming staff I have experienced over my past 5 trips to Cancun.
 - We visited Cancun for our girls trip for the first time and this hotel made our experience 10/10!
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 - All the staff are amazing and very kind.
 - I love the resort, the food, the beach and everything and of course the bar and also thé entertainment team is Jonathan rodrigo and victor the best team in volley and différents activities Im back next year for sure!
 - I’ve had a lovely stay at NYX, the staff have really looked after me and I especially enjoyed the pool activities with Victor, Rodrigo and Jonathan.
 - NYX has a lively atmosphere, all the staff are very nice.
 - Visited in October 2022z Friendly customer service and had lots of fun.
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 - If you like big and loud go to the hotel next door if you love small and friendly with superb service and jolly decent food choose NYX Cancun!
 - they decorated the room both on our arrival date and her birthday, put a sigh on the door and delivered cake and sparkling wine both days.
 - The pick up point for Xcaret trips is also right next door.
 - but the room I was in was by automatic doors to this area.
 - Friendly hostess WENDY would greet us and check us in at the door, and YOSELIN would get us a table.
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 - Only positive point was that the bartenders knew what they were doing.
 - The pick up point for Xcaret trips is also right next door.
 - We had some much fun with the entertainment with Jason,Victor,Rodrigo we made bracelets and the all inclusive is everything a must have the beach is beautiful and the food is on point .
 - 
 - Everything was on point.
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 - The pick up point for Xcaret trips is also right next door.
 - - The other activity that we did was Xpolor better than xcaret EVERYTHING is include when you purchase your ticket.
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 - There can be a lot of stairs in some parts so not ideal for young children or the elderly.
 - I have to say while I feel the hotel is likely for the younger, hip crowd with its party atmosphere and a number of stairs leading to the guest room, to stay at a more subdued place in this resort city might not have been the right kind of vibe for me.
 - I'm just going to say if you have ANY issues with mobility or stairs, this really isn't the place for you.
 - I will say that the resort does have a lot of stairs.
 - They showed us a room somewhere down stairs, with no windows, smelling bad, unrenovated, the bathroom doesn’t show like in the picture, the floor is completely different and so many.
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 - but took over 30 min to check in due to only 2 people working the front and many people needing assistance besides those checking in.
 - The room (Building 4 room 444) we got was flooded with water due to the rain and the room did not have hot water for shower.
 - I erased it due to the hotel not replying to my private email about my concerns.
 - No excursions or anything due to my mommy being sick.
 - We decided to go the NYX hotel due to the pandemic situation because this is a small place so there is less people and for the price.
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Phone number icon00523341702230
Boulevard Kukulcan Km 9.5 Zona Hotelera, Cancun 77500 Mexico
Boulevard Kukulcan Km 9.5 Zona Hotelera, Cancun 77500 Mexico

Grand Fiesta Americana Coral Beach Cancun All Inclusive

4.8

1193 reviews

Trip advisor
staffxcaretquality
 - It is just OK. Maybe I was coming from Hotel Xcaret and had high expectation.
 - We visited Xcaret for an excursion.
 - Juan Carlos, thanks for being our new friend and thanks for helping us plan our trip to Xcaret.
 - but don't recall having such excellent ones as at Basilic - even at Ha at Hotel Xcaret.
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 - although the prices were a little higher than in LA.
 - But we felt super disappointed, especially in comparison to previous experiences at other all-inclusives at both similar and lower prices.
 - While I appreciated not having to remember to pay for meals, it did make tipping a bit uncertain at first.
 - but the massage was terrible and not worth the price I paid.
 - We went during the 4th of July and actually missed the fireworks after being a fee minutes late of what we assumed to be a short show.
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 - Overall the Food quality was good, amazing Tacos, fried fish, pizza at the beach, salads at all restaurants are fantastic I would say so far best food quality we had in Cancun.
 - Thank you to these two men and rest of the staff for exceeding all of our expectations.
 - Their service was outstanding, it surpassed our expectations and made us feel very special during the whole night.
 - I had great expectations for this hotel and I guess that is why I was so disappointed.
 - Room service meals a very high standard and there is no extra charge to have your meals brought to you, the quality is also excellent.
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 - but the staff who work there make the place extra special.
 - Staff very helpful and friendly especially at the Coral Cafe with Esperanza and Victor.
 - Nicasio answered any questions we had about the food and enhanced our dining experience.
 - From the time we arrived to the time we left we were always greeted with a smile.
 - Elias and Ivan were amazing servers, they were so attentive and got everything we needed before we even knew we needed it.
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 - French restaurant- the only one NOT included in all inclusive package.Also 3 bars at the pools open 5-6 AM -7 Pm.
 - Sometimes it would feel clammy if you showered left door open and/or balcony door open.
 - I expected to be greeted with a cold beverage in an open air lobby feeling/smelling/or seeing the ocean.
 - A couple of the restaurants are still closed due to covid so it will be even better when these open.
 - Then I double checked on Saturday night with a different desk person after reading a check out pamphlet stating the test site was open on Sundays and was told that yes it was open on Sundays
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Phone number icon(877) 929-7329
Carretera a Punta Sam km. 5.2 Mza 9 Lote 3, Cancun 77400 Mexico
Carretera a Punta Sam km. 5.2 Mza 9 Lote 3, Cancun 77400 Mexico

Garza Blanca Resort & Spa Cancun

4.9

927 reviews

Trip advisor
staffxcaretspaquietness
 - He’s very caring with his movements and detailed with his questions and concerns.
 - If you are Looking for a quiet resort with amazing food and attention to quality, service and details than this is the place for you.
 - Considering this was THE ONLY quiet time all day, the sound of a chain saw so early in the morning was very disruptive.
 - Super luxurious, great for families looking for a quiet retreat at the beach.
 - Edwardo had me so relaxed before I even got to my massage, it included a 5 min aromatherapy neck massage. Traffic is really bad, folks we met went to Xel-Ha (sp?)
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 - The absolute greatest asset is the exceptional staff that ensures your vaction experience is the best you'll ever get.
 - By extension, though, the entire staff was excellent.
 - I want to thank the whole Garza Blanca staff!!!
 - Pedro is a fantastic waiter and a genuine nice person.
 - Irvin was so knowledgeable about the food and made us feel comfortable with his recommendations, had an amazing experience at Garza Blanca, everyone was so attentive and provided the best service.
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 - Amenities: spa Imagine is excellent, need to give kudos to Pablo, Maria Jose and Dalila for their special attention and professionalism.
 - From the booking of the rooms, planning the dinner party and even booking tours and spa treatments, the team at Garza Blanca did an amazing job.
 - Iliana did an awesome job as my massage therapist!
 - Room service and the staff in the spa were alsp excellent.
 - The spa was magical and the staff were all so helpful.
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 - Xel Ha, Xcaret, Tulum, etc - much further south.
 - Occasion was a wedding at Xcaret y reception at Barcelo Palace.
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 - The only reason I didn’t rate them with 5 stars is because they are still under construction and you can see and hear the workers working.
 - but spearheaded by Eduardo), + some construction noise from the addition they're putting on.
 - There is a lot of construction noise, and it is NOT from the property next door per the acknowledgement you are required to accept prior to booking.
 - When you look at your balcony about a third of the rooms are still needing windows and there’s construction noise during the day.
 - but there are some construction noises.
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Paseo Kukulcan Km. 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico
Paseo Kukulcan Km. 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico

Krystal Cancun

3.8

1563 reviews

Trip advisor
staffxcaretfeelfreetour
 - But most of all Joselo was just an incredible ambassador and made us feel special all week long.
 - We felt like home here.
 - Just what we needed to feel healthy and relaxed.
 - I went to Krystal Cancun having seen all the beautiful pictures and reading the glowing reviews and felt like I had a bait and switch pulled on me.
 - She was AMAZING to us the whole time and made us feel so special We are so sad to leave;(
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 - Great view, very nice staff!
 - The staff (Alesandro, Jesus, Brisa, and Marco) (was so nice and very greeting!
 - I have never been treated so good on a vacation…the staff here are kind and attentive from top to bottom.
 - Julio did a fantastic job assisting me with anything we needed during our stay.
 - Thank you to the Krystal and all it’s kind staff members.
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 - There is no AC in the hallways or elevators so every time we went into he hallway our glasses would fog.
 - Out of 2 elevator they have only 1 working for days.
 - 3 out of 4 days 1 of 2 elevator out of service.
 - The facility is disgusting, unclean, elevators out of service, rooms are dirty, etc.
 - Overall the hotel needs some renovations (one elevator was out for almost 3 days), and less rules, as everything is too controlled (masks in 2022, cards for towels, reservations in only one area and in person),
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 - From the moment we checked in we got the customer service to make anyone satisfied, as it was for my www even got a free upgrade by Rodrigous the room was amazing
 - Raphael the concierge made my experience stress free from beginning to end.
 - Hotel people state that you can get a free breakfast and discount on tours for attending the promotional presentation which takes 90 minutes of time
 - Anytime we came in they ran through what was glutin free or made us food completely from scratch to ensure no contaminaton.
 - They even included a free charcuterie plate along with the bottle of wine we ordered.
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 - 
 - Visited Cancun in Sept with my mom, we were invited for a "Presentation" and were given a tour of the hotel.
 - 
 - Other reviews mentioned theytry to get you to go to a tour of their location to sell you a “package”, that is accurate.
 - Guillermo at the loby helped us out with the tour trips, Elsi was great with the pool service, and Justo at Las Velas restaurant were awesome.
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 - Feel free to buy your XCaret and other tours by the hotel - the BestDay is a very good option.
 - The rest we just crashed in our room around 10ish after road trips to xcaret and playa and tulum etc etc.
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 - At check out they wanted to charge certain services that we never asked or did.
 - you have to request the maid a day ahead of time and book a time slot (which is pointless because they won't come anyway) when they did come they removed our towels, coffee cups etc.
 - She asked me to wait 10 min and after 30 min when all the sales people were assigned, she headed back upstairs-she forgot all about us.
 - They came to our table and asked us begrudgingly for our drinks.
 - When I asked him why he's always happy in a joke way he said he loves what hes doing and he really respect his job and customer.
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 - They said the same thing to them “ we are charging you because you used the phone line” which nobody did.
 - When that didn’t work they tried to charge another one of us an “exchange rate fee” because the peso to dollar rate had changed in the two days we were there.
 - Tried to book, they were going to charge me full price when I kept saying I have a vacation club package that I pod a lot of money for.
 - security accused us of breaking a camera and tried to charge us $100USD (nothing was broken, they are just trying to get money from tourists).
 - down payment of $500 and a credit check!!!
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Boulevard Kukulcan Km 5.5 Zona Hotelera, Cancun 77500 Mexico
Boulevard Kukulcan Km 5.5 Zona Hotelera, Cancun 77500 Mexico

Hotel Casa Maya

3.7

1532 reviews

Trip advisor
staffxcaretarealocation
 - I asked Celine of the entertainment team why English music was not played.
 - We thereby also sent the test result to Expedia and requested Expedia to contact the hotel directly.
 - When we checked, in the sales team asked if we would like to attend a presentation for future vacation and membership options, we declined.
 - The front desk accidentally put a $500 hold instead of the $50 they asked.
 - but then he literally asked us “que quieren?” which is Spanish for “what do you want?” We immediately asked for a new server.
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 - 
 - Hotel is located in a beautiful area.
 - The outdoor areas are wonderful.
 - The rooms were cleaned regularly and the pool area and pool water was ‘desanitized’ every Saturday.
 - Plenty of chairs and palapas for guests in the beach area.
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 - Location is also good ..
 - I chose Hotel Casa Maya for its central location with cheaper rate compared to other all inclusive Hotels in the Hotel Zone of Cancun .
 - Good location for access to buses.Room was clean and nice space and kitchen well equipped.
 - Hotel is located in a beautiful area.
 - The location is brilliant- on the beach and the whole territory looks great .
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 - *The walls are super thin.
 - but VERY dated- not just decor but actual infrastructure like the broken ceiling of the elevator, outlet plates falling off the walls, brown hard water stains in the tub.
 - I don't why they call it a studio, maybe because there is an old microwave on the fridge) 2120 is poorly maintained, the bay window is broken, there are traces of rust, the walls are dirty, there is a smell of moisture. The beach is beautiful
 - The walls are paper thin and the doors slam easily.
 - Our room was across the hall from the elevator , every time the elevator stopped you would hear ding-dong,through the walls and not just on our floor, no matter what floor it stopped on you would hear it on our floor.
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 - One evening after coming back from xcaret at 11pm, my family tried to take a shower
 - but two, but we experienced Xcaret and highly recommend it!
 - And, this is why we chose it, because we wanna be more flexible with our time, places to eat, we wanna do all day trips - Chichen Itza, Xcaret, Tulum.
 - We prebooked xplor and xcaret online before our trip and were happy we did.
 - Coco bongo is 80 Senior frogs is 65 Plazos is 60 Jet ski 55 Xcaret 129-look on like for more offers baco by 5 or 10 Chichen itza 35 back by 8 Over all it was a very nice trip.
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 - An issue with the AC (too cold)
 - Cold water tap was actually hot.
 - The room never really got cold.
 - There were only 8 chafing dishes and minimal cold options .
 - but get really cold with the air conditioning running constantly.
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 - We are able to contact them ahead of time[ to arrange trnasportation from the airport, ask questions, and they will have everything arranged and communicate appropriately.
 - And their staff are just phenomenal .
 - They have one of the most personable staffs that I have ever seen.
 - That's actually great because the guests are mostly from South America and are personable and interesting folks.
 - It was extremely affordable, and we finally found a more efficient and quiet, family and couple friendly resort/hotel in the Cancun Hotel Zone.
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Phone number icon(844) 631-0595
Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico

JW Marriott Cancun Resort & Spa

4.4

940 reviews

Trip advisor
staffxcaretstaying experiencebusdownstairs
 - They have been so nice to us, HK team make us feel like our honeymoon, the infinity pool is just another level
 - The staff make us very feel like home.
 - We got a nice room, at the check everything was perfect with Hugo, at Club 91 they have an amazing team.
 - Starting from checking in with Fernanda who was very pleasant and helpful numerous times going out of her way to help.
 - The staff in Club 91 were phenomenal.
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 - So their pricing went like this: First 1-4 people you pay $125 per night, 5 people $250.
 - I found it disappointing that you pay a $40+ resort fee and they only provide two small bottles of water and a candy bar and some nuts, as well as complimentary coffee and two glasses of wine, as your amenities.
 - I'm not sure what happen to the prices in Mexico, drink prices are $15 a piece and prices seemed to jump more than the US.
 - The staff is too afraid to enforce it and at times it bad got pretty bad at times which ended up with another guest intervene and told a group of kids that he paid a good amount of money to be here, and they are being way to disruptive.
 - We rented the Cabanas on the beach and the pool and they were not cheap
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 - Thank you for this amazing experience!
 - The person that made our experience the most memorable was Eduardo Lopez.
 - Their service and attention to details regarding our comfort and experience are unmatched!
 - I have stayed here before and had a great experience and this time was not any different.
 - It was a great experience.
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 - Bus was right outside the hotel to go to the mall.
 - but this place is hard to beat , great location,great restaurants a short walk across the street and all aqua world excursions across the street from the hotel no bus ride and they have everything you could want to do in wonderful Cancun.
 - We wanted to be able to get around quickly with the red bus (public bus).
 - The guide tried to sell a personal maya calendar in the bus, later on maya spirits (with a personal picture) have been promoted, we have stopped for lunch at a camp, where several products have been sold, etc.
 - It was 5 min given how fast the buses go to get to the mall. On your way back just yell "Alto!"
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 - Yazmin, was the MVP, after we missed our bus to the to the Xcaret, she called them and was able to get us rescheduled for the following day, and made sure to let us know to be downstairs about 15 minutes before.
 - Restaurants you MUST try are: Porfirios (across the street) Rosa Negra (across the street) Sasi Thai (next door at other Marriot) Places you MUST visit: Xcaret Tulum Playa del carmen Isla Mujeres Perfect for kids.
 - There is a wonderful park Xcaret about 45 minutes from hotel.
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 - There was one day after an overnight storm where the water was completely brown and smelled
 - The hash browns were stale one day, and another day the eggs were just inedible.
 - but then it broken after one use and wouldn’t drain.
 - not possibility to swim in the ocean or sit on the beach in front of the waves due to smell and look of the brown water.
 - It didn't smell like mildew like many Mexico resorts do, this alone is huge to me.
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 - although I was a little skeptical, the journey back to the airport took 45mins due to road construction and traffic and the security lines at the airport were fairly lengthy.
 - not possibility to swim in the ocean or sit on the beach in front of the waves due to smell and look of the brown water.
 - Beach area is very narrow due to the build out of the infinity pool (see point one above) 2.
 - Plus, be very careful with all the charges due to “communication issues”.
 - We literally booked this the morning of our arrival due to delayed COVID PCR test results for a different location altogether which we were unable to get to.
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 - Another thing is the elevator by the suites was not working as there were people stuck in it and I ran to get help for them.
 - Elevators felt like they hadn't been updated since the 1990's.
 - 1980’s lobby and elevator.
 - All staff wore masks constantly and elevators, touch points, etc.
 - mid-way through the trip I noticed many more ppl not wearing mask inside and even in elevators.
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 - When my daughter went downstairs after seeing on the website there were other rooms available, the guy told her “then book it.” Finally get moved on Tuesday.
 - The variety of dining options made it easy to find food from the pizza at the small cafe to the fine Italian restaurant downstairs to the poolside Mexican food.
 - Yazmin, was the MVP, after we missed our bus to the to the Xcaret, she called them and was able to get us rescheduled for the following day, and made sure to let us know to be downstairs about 15 minutes before.
 - Nice to sit downstairs, listen to the music and people watch!
 - The buffet downstairs (only open for breakfast) is ok.
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