The location is also perfect: direct access to the beach where you can walk or run for good few miles south to Playa Delfines, or north almost to the easternmost end of Mexico.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

Building is beautiful, food is great, staff good and beach is perfect.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

Free parking

Free High Speed Internet (WiFi)

Pool

Best of all, Playa Delfines, one of the most beautiful beaches in the world, is just a few mins walk away.

The most valuable asset the resort has is their staff.

All the workers were tipped handsomely because of their great service.

He is very skilled instructor and makes exersize fun

Thanks GR Solaris team for our holidays

Diana at check in was amazing, kind and pleasant.

My wife and I are very active in fitness and we can’t say enough great things about Israel the fitness director.

Special mention to Leonardo at the reception desk .

but they usually are 
Paco- Karla- Allan were amazing on helping us with the restaurant situation.

It was great to see Pinto working, he is such a genuinely nice guy.

Huge shout out to the entertainment staff, Wisky, Sergio, Yzrael, Leo, Nina, Christian and another huge shout out to Manuel in Marco Polo for attending to our every need and our favourite pool waiter Angel!

During the day the entertainment staff had activities by the pool that were fun.

This is a great family resort with the best activities/entertainment team.

I wish more of the staff in the hotel were like him.

Kenia and Stefania were the best coordinators and our wedding was absolutely perfect!

The staff at both cared deeply for our experience and well being.

Sergio the best of the staff entertainment

Staff has been amazing - Leo poolside and Sergio in lobby bar was amazing - food wasn’t my taste

GR Solaris Cancun

Wifi

The location of this property is excellent..a five minute walk to the spectacular Playa Delfines and backed by a beautiful golf course.

She was very attentive and always had a big welcoming smile  to brighten our days.

Laura was incredibly helpful, attentive and funny.

Saby was very attentive and friendly and best service!

The service was exceptional, with staff going above and beyond to ensure o wonderful stay.

He had an upbeat attitude and would make sure your stay was going well.

Look for some of our favorite staff members  that went above and beyond to make our stay special.

Can't say enough about the Prestige Staff (Guadalupe), they bent over backwards to accommodate our group in 3 rooms.

The instructor is professional, nice and he is caring and pleasant.

Shout out to Marisole an amazing chef; Jesus the best server and of course, the amazing Manager Younia

The housekeeping team left beautiful decorations and treats for me for my birthday celebration.

but the staff really deserve all the praise!!

This shout out is for you hermano gracias por tu hospitalidad y 5star servicio!

Within the fabric of the workforce, Arturo stands as a beacon of excellence, showcasing unparalleled dedication and remarkable proficiency.

Debbie is the best concierge and happily assisted us with anything we wanted to do.

All were excellent and reservations were easy through the front desk or the online app.

Fernando alzate the concierge was really nice too.

Coral Level at Iberostar Selection Cancun

There was no construction noise nor party noises,

There was some outdoor construction going on at Hana,

We could have stayed somewhere else and returned after the construction was completed.

The only downside was the construction noise.

There was some construction being done in the late morning

The only big downside in June 2021 was the loud construction all day—our room had hammering and pounding on the wall pretty much every day during work hours, so when rain chased us from the pool and beach there wasn’t much relaxing.

Non-stop construction noise, sorghum everywhere, people reserving pool chairs with towels for hours, salesman near towel area, and very pedestrian food for a four star resort.

There is CONSTRUCTION and not much music.

Outside at the pool the entire day is construction noise.

For those of you wondering there is some construction happening at the resort

I'm sure the hotel has changed since Covid and maybe the construction is complete as well as better customer service.

The only construction going on was at the pool, as they are putting canopies over some of the seating area,

Most of it was under construction at the time.

but this construction was not on things damaged by hurricane.

The loud construction noise was starting to wear on me and it was less than 24 hours from the point of which we had checked in.

--

To echo some others, there was construction right under our balcony

MARRIOTT if you are doing construction next door have people stay an another wing!!

Located in the Playa Delfines area, the resort is conveniently located near the airport and nearby plenty of good restaurants and things to do.

This is a really gorgeous resort with a beautiful view and very kind people.

The ladies in the 750 restaurant/gift shop Rosa, Deysi and Juanita.

Most of the staff made eye contact and smile, there were some that went above and beyond,  Felipe ( towels),  Giovanni ( restaurant).

Every employee we encountered were super friendly and helpful.

We were quite surprised to learn midway through our stay (from our Isla tour boat captain!)

- The staff from top-to-bottom were friendly, polite, and helpful.

The staff is very friendly and are hard workers, making sure your stay is as best as it can be.

I hope some of the fantastic staff here can find employment at the also wonderful JW marriott next door!

great service, all the people that work there are willing to help with a smile.

but we got a call on the way too the airport that all had been corrected.

The hotel is extremely clean and the staff were both friendly and accommodating.

All personnel are friendly, open, understanding and always try to help you to the best of their ability.

Despite in hand guaranteed  in writing ocean front booking,upon arrival rhey said I booked an ocean view room and no ocean front room was available…shortly thereafter we discovered the entire hotel was booked by a corporation,honoring its employees…that corporation covered  its employees room,board,booze,entertainment and they were reasonably well behaved

Front desk didn’t provide and didn’t offer any alternative.

It was shocking how many many staff members remembered us and even greeted us by name.

Amazing service from everyone; Alejandro at the pool, Alfonso and staff at the buffet.

The staff are very friendly and attentive, and the towel and beach service are superb.

Every staff member we interacted with was helpful, freindly and fun.

Consistently friendly and efficient staff throughout including room and pool service - shoutout to Javier (pool/activity hut) and Erick (Bonvoy desk).

Marriott Cancun, An All-Inclusive Resort

construction

Free internet

but we took a bus to the public beach one day (Playa Delfines) and walked on the beach for an hour and jumped the waves. :)

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Hotel Rui Peninusla January 2024
Pros
   Staff are attentive and always around.

The staff from the vestibule down to the beach throughout the entire hotel was very gracious.

The staff was professional and very compassionate.

but given the cleanliness and the wonderful staff I opted for 3 stars.

The employees are friendly and are very hard workers.

We appreciated the service of Tina, Paulina and Dani, at the reception, who did our ckeck-in and ckeck-out so welcoming!

Starting with Tina at the front desk 1st day check in she was great all 3 days I seen her.

The location was great, the staffs were nice.

All of the staff is super friendly and helpful.

All the staff were very friendly and always checking in for drinks.

We enjoy everything about this hotel, the location, staff, food, entertainment,  and rooms.

Patricia at reception was efficient and had our rooms upon arrival. There are just too many people to mention , who made our trip extra special ( including Abril in animation and Zoila our camarista. )

He worked the evening shift while we were there.

Food, staff, rooms, amenities, beach and service were all outstanding.

Staff were great everywhere, always friendly and attentive.

Hotel Riu Palace Peninsula

smell

The main reason was the food: poor quality, almost the same options for every lunch and dinner, and quite a few dishes were basic to the point that it seemed like Grade 8 food class students were in charge of the kitchen.

So i asked why didnt you tell me you could charge in dollars then…. Crickets.

For the price they are charging I would go somewhere else.

but we never saw nobody working on the broken one, the key card for the rooms my husband had to go like 4 times downstairs because the key card didn’t work, the personnel very nice they go the extra mile for you, the rooms are clean and they have a little refrigerator with drinks and water, next to a Bar in the lobby they have snacks if you get hungry in between meals!

There weren’t any towel cards available and we were unaware that a lost towel card cost $25.

If you lose your towel card on any given day it is $25 replacement.

Because I didn’t get a proper welcome I didn’t know where things where so I look for it my self, when I got to get the towels they ask me for a card I wasn’t provided

My only issue was misplacing the 2 Beach towel cards and being charged extra for that.

Also watch out for room service we paid when delivered both times and then was charged again when we checked out.

This time we booked a standard room not realizing it didn’t have a balcony, we asked to change rooms and the next morning we had a balcony room and no extra charge .

Umbrellas and chairs are plentiful at the pool for no extra charge.

The hotel told Orbitz it was standing behind one night fee charged for late cancellation.

When I went to check out the following day, they informed me that they charged me the wrong amount, and demanded that I pay additional money or they would detain me at the property until it was paid.

I met a friend and invited them to the resort and they had to nerve to charge me $80.

Moreover, there is a lot of paperwork to fill out and sign, plus everyone needing to get wristbands, so it’s not just a matter of giving your name and credit card and grabbing your room key.

If you lose any room cards, towel cards, and bracelets they will charge you $25 for cards and $100.

My room lost AC on the last night, food is horrible and causes stomach pain, the key cards kept getting deactivated and receptionists are useless and don’t help.

Husband and I even took public transportation to Playa Delfines where the ‘Cancun’ letters are and we felt safe walking around!

however it was a damp room, clothes and bedding ended up damp.

The shower was a little moldy (black mold).

The lack in respect and the attitude you leave from the wait staff is disgusting.

Also all the smoking at adult pool was not ideal, made enjoying lounge and pool there not possible at times.

They smell, they’re dirty, and remain that way most of the day.

but even though the map indicates otherwise, smoking is only allowed on ONE cement patio on the entire property.

The restaurant itself is very warm and uncomfortable so prepare to sit in your own sweat.

Also the room was a villa sm it was really nice except it had a smell of mildew and the curtains have mold on them

Well, except for vomit in bathrooms and elevators.

They allow smoking wherever, and vaping right at the lounge bar, even when it is no longer legal.

as you can imagine, there was cheese on the edge of the tub from pouring it - you could see her wheels spinning - she wasn't sure how to manage the cheese residue on the tub - and then she sticks up her pointer finger, runs it along the edge of the tub, looks at her finger - licks it!

but the bathroom needed some renovation work (kinda ugly & smelly).

The hotel needs improvements and the water smells terrible, the food needs more varieties the hotel don’t have any night entertainment

The last 2 days the main pool restroom had a clogged and stinky toilet.

There were several maintenance items I mentioned to the front desk staff - Burned out light bulb at the door, rods not connected to the curtains, and the phone in the room didn't work.

the furniture was old and had stains, there was a mildew smell, it was specks and spots on the curtains.

:Bad food that gives diarrhea with earth killing smell just as the smell on the sidewalks when walking;.

The atmosphere, the food, the staff, the accommodations, the view from our room.

Most of the staff were very friendly and kind.

The staff was nice and helpful, especially Erik Soto and Pablo at the Guacmaya Bar were amazing and extremely friendly!

She is fun, hospitable and a shining light!!

Staff are friendly and very accommodating, food selection isn’t great

Jair from the Entertainment staff was sooo much fun and very helpful ,aaron from the gym also shout out always asisting us at the workout.

Most of the staff at OTC were pleasant, accommodative and responsive.

the employees there are so friendly and helpful.

The staff are very friendly - Shout out to Maria Can (poolside bar staff), she is very attentive, friendly and went the extra mile to ensure our drinks were always full 🍻 We will be back at this resort on our next trip to Cancun.

I looked all around the room before returning to the front desk.

To all the employees of this resort you guys are wonderful and thanks for making this stay great!

Food quality was bad and reception staff is not at all good.

Jessica Ramirez and Sanaya are really sweet, friendly, and talkative!

Found the staff were lovely and couldn't do enough for you.

Overall, I was hoping for better customer service from the hotel staff.

Occidental Tucancun

creditcard

Secured parking

There’s construction on one side of the hotel,

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