Search Result for “Staff playa del carmen“ in Cancun

30 Results found
Default Hotel photo.
Phone number icon(844) 409-3081
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico

Club Med Cancun

4.7

5024 reviews

Trip advisor
staffmarina areaplayacarmenkid friendlyholiday tripstaying experience
 - N/A
 - but there were also many other great moments and experiences.
 - This was one of our best club med experiences thus far, and the tennis drills and private lessons contributed greatly to our positive experience.
 - If you are going to allow special events to impact standard GM experience, you must at least post this in advance and give us the opportunity to change our plans.
 - N/A
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 - We missed two nights because we ventured into Playa del Carmen and took a ferry over to Cozumel which got us back late.
 - The beach was in great shape and there was really no problem with the sargassum that I had heard has been plaguing Playa del Carment and Cancun.
 - The hotel was beautiful, the ocean was clear (unlike in Playa), and the activities were bountiful.
 - We needed a taxi to take to Playa Tortugas and the kinda ladies in reception made it happen.
 - Ok, so Phocea is based out of Playa del Carmen,
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 - Great food, great facilities, clubs for kids of all ages all the time.
 - Family friendly, plenty of activities and a variety of food for picky children.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - We have been going to Club Med Cancun for many many years as a family with 3 boys.
 - Kids clubs are awesome.
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 - N/A
 - Our stay in the Jade Exclusive Collection was the vacation of our dreams.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - It's a good place to go for an escapist holiday if you're not that interested in Mexico itself.
 - This mother-daughter escape into the sun was the healthiest, happiest vacation we've ever done together.
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 - They were smiling, welcoming & very attetiventive the GM
 - The staff (G.O.s) are really friendly, and do a lot to create a really positive environment.
 - Thank you to all the wonderful Jade staff for everything, and we hope to see you again soon!
 - The staff was kind and helpful and I felt safe and welcomed.
 - Olivier, village chief, was very welcoming and hardworking day and night.
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 - Aqua marina, the staff (Go's) friendly , and attentive.
 - The entire trip feels like it’s your own private charter where you are a valued guest on a luxury yacht.
 - Special shout-out to Ryan, the Agua Marina manager, who is extremely present and helpful.
 - The team at the Acqua Marina bar, including the waitress that was always serving us by the pool.
 - It was the best snorkeling I've ever seen with rays, octopus, eel's, turtles and every reef fish you can imagine.
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 - We missed two nights because we ventured into Playa del Carmen and took a ferry over to Cozumel which got us back late.
 - The Beach Boys Carmen and Daniel where great and fun to hang out with.
 - even though for two of our three days diving, we had a 45 minute commute to Playa del Carmen, in order to start our expeditions to Cozumel and a cenote.
 - Ok, so Phocea is based out of Playa del Carmen,
 - The location stretching out onto the peninsula in the Caribbean gives three water aspects to the sea or lagoons and semi isolation from the wall of new hotels along Playa del Carmen.
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 - One thing that stood out to me was that our room smelled very musty which is probably something that just comes with being so close to the water and a very humid environment.
 - The one complaint I have is that people there smoke a lot.
 - but the smell was not.
 - The general feeling of the room is disgusting.
 - The low point was the 20-30 rowdy Americans drinking booze, smoking cigars and playing loud music next to the kids pool.
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Phone number icon(800) 943-5032
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
4.8

2105 reviews

Trip advisor
staffmarina areaplayacarmenspathai restaurantmexican restaurant
 - My 80 minute facial at the spa was my favorite!
 - The spa was relaxing like always - the back messages never disappoint - Dorey in the women's locker room is great!
 - The spa is beautiful.
 - The spa was amazing.
 - You wouldn’t ever have to leave the resort with four restaurants, two bars, infinity pools overlooking the ocean, a high-end spa, coffee shop, and gorgeous balcony ocean view rooms with whirlpool tubs.
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 - Great facilities, great entertainment and the staff is very helpful and friendly.
 - We also received amazing service from the beach staff and dutiful lifeguards! Cheers!
 - Resort is beautiful and the event staff are fantastic.
 - Staff were all incredible, particularly Sandra and Joshua.
 - but what really makes the experience amazing is how friendly and courteous the staff are.
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 - Spa- Ariana, Lourdis, Carmen, Sulemi.
 - All Palace Resorts guests in Cancun, Isla Mujeras, and Playa Del Carmen were housed there, approximately 2,900 guests.
 - You can travel between all the palace resorts once checked in, so Cozumel, playa del Carmen, and the other palace locations in Cancun are all available during your stay for food or beach or pool visits.
 - Dessert was by Mari Carmen and was spectacular.
 - Our therapists were: Marin Hernandez Carmen Galen Paez Gery Arahi Maza Pech Monica Griselda Montoya Escalante Maria De Lourdes These ladies did an amazing job in every respect.
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 - The Thai and Italian restaurants had the best food!
 - The Thai restaurant was our favorite.
 - Thai: ❤️❤️❤️❤️ by far, our favorite restaurant in the resort.
 - Jose the bartender from the Thai restaurant and the pool bar.
 - The restaurants are always delicious - Jesus at Aurora and Alejandro, Abel, and Frezia at Thai took extra special care of us this past trip.
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 - Aurora, for dinner, is the Mexican restaurant.
 - Our favorite by far was the Mexican restaurant, where we got to try the authentic Oaxacan menu.
 - Sun Palace is a place to relax, a place where you can experience Mexican culture.
 - Aurora Mexican is hands down the best on property, followed by Thai, very authentic and we have been to Thailand and know good Thai.
 - Monday is Mexican and Thursday Italian- highly recommend!
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 - In these uncertain times for travel, a safe harbor can be found at the Sun Palace resort in Cancun.
 - Your warm rays of joy are shining bright!
 - But since they moved it to the new location it really made a difference in the whole experience.It might have been the great service from Roger,Jorge, Marina, Herberto and Franco.
 - N/A
 - Marina was very patient and knowledgeable.
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 - We’ve been to several other all inclusive resorts in Playa and Cancun and we will for sure be back to Sun Palace.
 - All Palace Resorts guests in Cancun, Isla Mujeras, and Playa Del Carmen were housed there, approximately 2,900 guests.
 - You can travel between all the palace resorts once checked in, so Cozumel, playa del Carmen, and the other palace locations in Cancun are all available during your stay for food or beach or pool visits.
 - We took advantage of this and went to Playa Del Carmen for the day to shop and enjoy the beach.
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 - Both my husband and I paid our way through school by waiting tables and bartending, so we know the service industry runs on tips.
 - This resort is expensive and WORTH IT
 - though there is a 16% tax attached to it.
 - Covid 19 tests are available with no cost for the guests.
 - Make sure you don't loose it as you may pay $130. 4.
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Phone number icon(833) 284-9288
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Hyatt Zilara Cancun

4.7

5252 reviews

Trip advisor
staffmarina areaplayacarmenspashowall-inclusive
 - Entertainment was awesome and the beach is beautiful and clean.
 - We enjoyed the entertainment each evening.
 - If Sevice, food, entertainment, dining options and over all wow is important to you… you will fall in love with Zilara.
 - Nightly live entertainment and daily activities at the pool, including my favorite, just chilling in a cabana.
 - If you like the Las Vegas quality shows, their evening shows will not disappoint.
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 - Marisol Alonso (Event Planning Coordinator), Jose' (Pepe) Hernandez (Fitness Instructor) and Alina, Jesus, & Enrique, who services hundreds of guests in the delicious coffee shop Casa del Cafe.
 - Plus, fun fact, the Hyatt Zilara is where certain parts of the movie “Barb & Starr Go to Vista Del Mar” was filmed!
 - Shout out to Eduardo and Enrique at La Casa Del Cafe - they are some of the friendliest professionals ever!
 - The Great: Enrique in the Casa Del Cafe.
 - Enrique makes amazing coffee in Casa Del Cafe and always had an amazing attitude!
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 - DRINKS ARE NOT WATERED DOWN… The only thing I didn’t like is that you need to pay $6 dollars for Red Bull.
 - The beach area is very nice with what seem to be some free cabanas with lounge chairs and some that you pay either $35 or ~$180 a day depending on whether you want bottle service (ala Vegas).
 - I calmly explained that I wished to be placed in a room for which I had selected and paid.
 - A little expensive during peak season
 - The only negative we didn't like was the continued upselling in the restaurants beyond the all-inclusive price for better wine and lobster.
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 - We also did a couples massage done by brenda and maria it was the best massage we have ever had!
 - The spa was nice,
 - but went out of his way to help book an awesome couples relaxation massage and followed through on it the next day to make sure we were happy.
 - Bertha took great care of us in the steam rooms, as she did last year, making our stay before and after massage a great relaxing time.
 - Otherwise, check out their otherworldly spa, which was the most relaxing experience!
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 - Best all inclusive I’ve ever been to!
 - It is an All Adult and "All-inclusive" property,
 - N/A
 - It was our first all-inclusive hotel experience, and it could not have been more fun.
 - This was one of the best all inclusive trips we've had yet.
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 - The day we went to the spa Rosy greeted us and showed us around the spa and guided us through the Sauna and Steam Room and cold and hot plunge.
 - The resort is a warm place, very welcoming staff.
 - Wow, what a guy, and what a bar!
 - Great staff!
 - Most mornings staff had to go in search for me.
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 - Thank you Erick who checked us in, Marcos our host at Pelicanos and all of the Pelicanos waiters, Teresa and Carmen at the Spa, and Alberto who served us at the cabanas and swim up pool.
 - We stayed at Paradisus Playa del Carmen in 2019 and we enjoyed our stay there
 - This time I visited the spa on three separate occasions, and it was beyond amazing - Brenda, Cristian & Carmen were all too notch, as well as the pool attendants Hilda and Rosy.
 - We also went on a “Mayan adventure” to snorkel in playa de Carmen.
 - Everyone from the bellhop Jesus , the front desk clerk Erick , Carmen at the Spa and to housekeeping was excellent.
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 - We stayed at Paradisus Playa del Carmen in 2019 and we enjoyed our stay there
 - They asked me to get a $150 day pass, as we spent 3 days at the Grand Hyatt in Playa and therefore this was a new reservation.
 - We also went on a “Mayan adventure” to snorkel in playa de Carmen.
 - Unlike the Riviera or Playa Mujeres the beach is clean and clear of seaweed.
 - This was our first time at this resort, we have stayed at the Hilton in Playa and Zilara did not disappoint.
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Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico

Live Aqua Beach Resort Cancun

4.8

4350 reviews

Trip advisor
staffmarina areaplayacarmenspaall-inclusivestaying experience
 - Overall our experience was amazing, between the travel and the actual resort, we were more than happy.
 - N/A
 - The people make the experience, the location, food and drinks are awesome.
 - The staff go above and beyond to make sure each guest has an amazing experience.
 - We were extremely impressed with every aspect of our stay and can't wait to return!
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 - La atención, la dedicación, las instalaciones, la comida, la vista de las habitaciones, la playa, la ubicación.
 - Better beach for body surfing than in Playa Del Carmen.
 - (We have been to Secrets Maroma Beach, Secrets Akumal, Dreams Playa Mujeres, Beaches Negril, Now Onyx Punta Cana. )
 - The beach staff sought us out on the beach” playa” at night to help release baby turtles on the beach.
 - We recently stayed at the Cancun Live Aqua for a week, mostly because we moved their Playa property.
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 - The beach and pool cabins come with a foot massage, evens are being celebrated.
 - But you can not use is for spa, cabanas, upgrades, or practically anything else and it expires every day.
 - Everything is spa like.
 - The spa services and staff were excellent - very complete treatments, better and at a better price than those I have received in any Toronto spa.
 - The gym was very nice, along with the spa facilities.
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 - This was our 9th trip to an all-inclusive Mexican or Caribbean resort, and Live Aqua did not disappoint.
 - The food is incredible which is amazing because I have never had great food at an all inclusive resort before.
 - The drinks and food are what you would expect from an all-inclusive, some things were very good other things, just so so.
 - I've done a few "premium" all-inclusive resorts in Cancun and they've all been great!
 - All inclusive resort, food, drinks, and room service included!
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 - All personnel is customer oriented and serviceable- Katia, Rossy, Andres: you are great!
 - The drinks, the staff, the food, the pool, the hot tub, the grounds, the rooms.
 - We traveled with a large group and Sophie and her staff went way above and beyond to make sure we had an amazing time.
 - although all the staff were always wearing masks everywhere they did not enforce the mask wearing rules.
 - but ran the best lunch spot with great service and so personable made us feel incredibly welcome what a great employee for this resort I wish my company had nothing but people like Guadalupe!
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 - She is always happy and provides a ray of sunshine in an already sun filled place.
 - Tuvimos una estancia excelente, ha sido el mejor all inclusive , la comida y la atención del Chef Ejecutivo Cesar Germain y su equipo ha sido excelente .
 - The 2nd time we rented a boat and got on across the street at the marina.
 - I would compare MB to a Ruth's Chris or Del Frisco's quality restaurant.
 - Rossi round the pool always keen to brighten anyone's day, she's a little ray of sunshine!
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 - Better beach for body surfing than in Playa Del Carmen.
 - We actually added 3 extra days to our trip just to stay there again after we vacation in Playa del Carmen.
 - At resorts in Puerto Morelos / Playa del Carmen, the bottom was gravel in the break that hurt your feet.
 - We have been to all-inclusives in Puerto Vallarta, Playa del Carmen and Jamaica.
 - Foot massage team: Carmen, Elena, Karina, Yajaira….you gals are the best!
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Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico

Dreams Sands Cancun Resort & Spa

4.3

1871 reviews

Trip advisor
staffmarina areaplayacarmenvolleyballlobby barbeach restaurant
 - We loved visiting Ricardo who was at the lobby bar during the day.
 - Laura in the lobby bar was absolutely lovely.
 - And it was great to see Ricardo in the lobby bar!
 - but not least Laura (lobby bar), great espresso drinks.
 - Rendezvous- The lobby bar was a place that we spent a great deal of time before and after dinner.
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 - We did see two sting rays in the evening, so watch your step after 5pm.
 - Close to shops, restaurants and the marina.
 - We brought our own snorkels and loved discovering sting rays and beautiful fish.
 - The water was great and there was no algae or sea weed, just lots of fish and a few rays.
 - but cannot say the same for the hotel he invited me to do a presentation called villa del Palmar.
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 - It's not 90 minutes, it's like over 3 hrs and constant pressure and you can't leave on your own.
 - At that point we wanted to relax and shower before dinner.
 - Then the room is lacking basic amenities like a hair dryer.
 - We were not offered robes even after asking, before our massages.
 - however after messing with the shower head it became one of the best power showers I’ve ever known, although this did result in flooding the bathroom as the shower screen was not effective to hold back the volume of water!
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 - The entertainment staff (Karina, Angelo, Osvaldo, and Jennifer) were very fun and a great time, I really liked kayaking, volleyball, blackjack, and water exercises.
 - They had beach volleyball, water volleyball, poker, swim competitions,.
 - Ocean volleyball was one of our favorite activities.
 - Thank you to the entertainment staff: Karina, Jennifer, Angelo, Odette, Jose', Yamile, Moreno, and Osvaldo; we had sooo much fun "Lotteria", Ocean Volleyball, Pool Aerobics!!!
 - The entertainment crew specifically Moreno, Jennifer, Karina, Matthew, and many others did a great job of getting our group involved in activities such as volleyball, kayaking, wine tasting, Spanish lessons and ping pong.
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 - On Fridays there is dinner on the beach along with a show celebrating Mexican culture.
 - Valentine’s Day was very special as we were invited to a renewing of our vows ceremony and the Valentine’s Day dinner on the beach was awesome.
 - The hotel offered a number of beach dinners, which again to get good service and a good table where you could actually see the shows, you had to pay.
 - She went out of her way to serve us lunch on the beach and made sure that the drinks were steadily flowing.
 - Preferred status is worth it for the preferred whiskey and the beach access.
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 - The concierge was soooo pleasant and they all were so kind and helpful.
 - Very professional
 - Staff was friendly
 - Edgar along with other workers were always on the ball and very sincere.
 - Shout out to the hostess Marien and meSero Alberto as well!
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 - We have stayed in Playa Del Carmen in a Hilton All Inclusive resort and they set the bar high.
 - My husband and I have stayed in many different AM Resorts Dreams Tulum, Dreams Vistas, Now Jade, and Dreams Playa Mujeres.
 - My most recent visit was fantastic because of Lazaro, mesero playa.
 - This was our first time staying in Cancun as we normally so further south to Rivera Maya and Playa De Carmen and we loved it.
 - We had stayed at an all inclusive in Playa 10 years prior and we didn't love it.
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 - We would like to say thank you to the entire concierge staff for all of your help and support- Jorge Garcia, Janet, Alberto, Carmen, Cornelio, Ricardo, Fernando, Sandy, Gerardo, Jorge Alejandro, Raul, Antonio, Carlos, Ruben, Gustavo and Abraham.
 - Our concierge Carmen and Fernando made sure we were taken care of our entire trip.
 - We have stayed in Playa Del Carmen in a Hilton All Inclusive resort and they set the bar high.
 - This was our first time staying in Cancun as we normally so further south to Rivera Maya and Playa De Carmen and we loved it.
 - Carmen Gomez keeps the preferred beach bathrooms pristine.
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Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico
Retorno Del Dey Km14 Mz 53 Lote 37-1 Zona Hotelera, Cancun 77500 Mexico

Sandos Cancun

4.5

2569 reviews

Trip advisor
staffmarina areaplayacarmenshowjapanese restaurantvolleyball
 - The soccer game and volleyball good parties and all that stuff, love this guys!!
 - Pamela Anibal and Stephany makes us dance all night and played pool volleyball everyday!
 - .the usual pool volleyball, beach soccer, water aerobics.
 - The pools were fun to swim in and play volleyball we came here for my parents wedding and it was so worth it we had a blast.
 - Pool volleyball is always fun.
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 - We’ve been to both resorts in Playa and this one is very different.
 - Our family of five (3 teens, 2 adults) initially were at the Sandos Caracol in Playa del Carmen.
 - And at the end of it (Playa Chac Mool, Playa Punta Cancún) there is a big mess, so much trash!
 - Room, restaurant, playa and bars are very nice and clean.
 - Its all sand in the water so it doesn’t hurt your feet unlike some areas near playa del carmen.
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 - Great food, great people, great entertainment!
 - Entertaining, delicious, and fun.
 - Day entertainers were fun, Daniel and the music guy would play my songs.
 - We went with my family and the Hotel had this beautiful view to the sea, I loved enjoying time with the entertainment team with Ellie, Marian and the guys, the chefs and the food were also top notch, definitely coming back next summer.
 - For years, we have told many of our friends how great it is at Sandos Cancun because we have loved the food, the entertainment, the service, the cleanliness, and the size of the resort.
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 - Ate at the Japanese restaurant on our last night and it was a great experience.
 - The Japanese restaurant was very entertaining
 - Our Japanese dinner was amazing and Esteban provided endless entertainment.
 - The Japanese restaurant was nice ( where most of their reviews come from ) and the room was nice .
 - The food in the Italian and Japanese restaurants was very good.
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 - The people were genuinely lovely, very thoughtful and warm.
 - but, staff makes up for that.
 - We went with my family and the Hotel had this beautiful view to the sea, I loved enjoying time with the entertainment team with Ellie, Marian and the guys, the chefs and the food were also top notch, definitely coming back next summer.
 - A gentleman came around at the pool asking about our experience, well he heard all this.
 - The staff will run away and hide from you when going to get breakfast even leaving 4$ tips at the buffet they will not reward you with service.
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 - The location was great, only a 15-20 minute drive from airport and an 8 minute walk to the Marina.
 - A diferencia del anterior este Resort es much better than the other one.
 - The group booked Marina Sunrise Speed Boat with Snorkeling tour.
 - El marina show, military too You feel really part of their family thank u so much sandos cancun❤️❤️❤️❤️
 - Fredy and Rey made it a trip to remember!
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 - Our family of five (3 teens, 2 adults) initially were at the Sandos Caracol in Playa del Carmen.
 - Its all sand in the water so it doesn’t hurt your feet unlike some areas near playa del carmen.
 - It was nice to be able to walk a few km along the beach too, the colour of the water was so blue and clear too (much nicer than in playa del carmen or puerto Morelos).
 - This first impressions review comes with having been to similar (or more upscale) “ all inclusive” resorts in the area (Cancun, Puerto Morelos and Playa del Carmen) for the last few years.
 - We are Sandos Royal Elite members and have been to the Sandos resorts in Playa Del Carmen (Caracol), Cabo San Lucas and the Canaries (San Blas).
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Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico

Sunset Royal Beach Resort

4.3

1886 reviews

Trip advisor
staffmarina areaplayacarmencabanadrink restaurant
 - We ate at the Marina one night and it was excellent too!
 - Upon arrival we met the driver with our names, we booked at sunset marina.
 - Sunset Marina is our “home” in Cancun and we couldn’t imagine staying anywhere else.
 - Our best part was the Yacht tour.
 - We come down for Thanksgiving and normally state at the Marina.
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 - We routinely jump on the city transportation which takes us right to the ferry to Isla Mujeres or to the ADO that takes you to Puerto Morelos or Playa del Carmen
 - I've stayed at Melia resort, Grand sunset Princess resort, Oasis cancun, Oasis Tulum, Riu in Playa, Occidental Xcaret, Royal Solaris in Cabo.
 - The R2 bus can take you downtown to pretty much everything (Coco Bango, Walmart etc, Playa Tortuga/Ferry to Isla Mujeres) , it can also take you up towards EL REY (Ruins), the high end malls and the CANCUN sign for pictures.
 - We rented a car from the hotel to spend a day down in Playa Del Carmen to go scuba diving (highly recommend)!
 - I like the resorts in Playa Del Carmen better.
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 - The food was DISGUSTING!!!!
 - Shower with mold.
 - The air was not working it was moldy.
 - The water had a foul smell and left me feeling unclean after showering.
 - The rooms are extremely outdated and have a horrible smell in addition to liking bathrooms and loud noises coming from the balcony doors as they don't closed all the way leaving you without any sleep.
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 - butler, has a prime cabana ready for us.
 - RAPHAEL, the Beach Butler, had our Cabana ready for us every morning and went above and beyond with our every need.
 - Rafael the beach manager was extremely helpful finding beach chairs and cabanas, he also scheduled our massages which were excellent.
 - Manager Raphael Beach Butler made sure we always has a cabana.
 - buttler Rapheal got us a front row cabana each day with a beautiful view and delicious refreshing frozen grapes.
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 - We do not drink alcohol and we are grateful we didn't have to eat at the resort.
 - We would like the option to not be all inclusive as we don't drink alcohol.
 - They did everything from bringing us food and drinks to booking spa days and excursions.
 - Raphael always helped us get great chairs, umbrellas and tables while Isais and Jose brought us food and drinks quickly and were always checking on us.
 - The food and drinks were good too.
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 - Alberto Rodrigyez was great helping RCI people.
 - N/A
 - The staff was very responsive and fixed the issue.
 - Staff is all amazing and helpful.
 - Right on a nice beach - Fantastic and helpful Staff all around and always smiling!
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 - And Carmen, the lady who cleaned our room was friendly, polite, courteous, kind, and very efficient.
 - We routinely jump on the city transportation which takes us right to the ferry to Isla Mujeres or to the ADO that takes you to Puerto Morelos or Playa del Carmen
 - Our camarista Carmen made our room a special place, Rafael provided great service on the beach, Fabiana remembered us from a prior stay and made us feel like family and Roman kept our glasses full of tasty drinks.
 - We rented a car from the hotel to spend a day down in Playa Del Carmen to go scuba diving (highly recommend)!
 - Senora Carmen cleaned out foom every day.
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 - A few negatives-our unit had a leak in the shower and water was on the floor everywhere (we will report on our check out as I think it’s going to be a bit of work) as well as the elevator was broken for a few days that held up the lobby and floor traffic.
 - The only downside was some minor construction noise in the mornings,
 - Room service was >2 hours & we fell asleep and couldn't hear the knock through the suite's double doors.
 - From 9am to 5pm Mon to Fri it was very noisy.
 - Reserved a two bedroom months ago and arrived and they did not have one available so had to pack and unpack when finally got our two bedroom on second day.Rooms were all adjacent to full blown construction, hammering and drilling 8am-6pm every day.
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 - The only downside was some minor construction noise in the mornings,
 - Reserved a two bedroom months ago and arrived and they did not have one available so had to pack and unpack when finally got our two bedroom on second day.Rooms were all adjacent to full blown construction, hammering and drilling 8am-6pm every day.
 - The next room wasn’t any better we dealt with it until the morning…we bought it to the managers attention in the morning and he showed us rooms for two hours claiming there was nothing better…Each room had visible mold and had the noise of construction.
 - Construction above me began at 9 a.m., then 8 a.m. by the end of the week.
 - Our room was great 1 bedroom on 6th floor only bad part was the construction, we understand But when it's raining what do you DO?
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Phone number icon0018009435032
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico

Beach Palace All Inclusive

4.7

2069 reviews

Trip advisor
staffmarina areaplayacarmenkid friendlyholiday tripwedding
 - While the daytime is fun on vacation, another important part is the food!
 - Honestly if you are looking for a place to take your family on a vacation come here.
 - We loved our 1-week long vacation at Beach Palace Cancun.
 - My opinion, this is a good choice for a family with kids looking for an relatively inexpensive getaway.
 - We went on a family vacation and it was awesome!
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 - She is such a bright ray of sunshine in the mornings, and I miss her already!
 - She is a ray of sunshine.
 - Let me start with the good: Walking distance to fashion harbor mall.
 - We took the bus to the harbor ($1/pp and less than 10min ride).
 - The nearby marina ("Aquaworld"), offers plenty of fun things to do, from snorkeling, to speedboats, to "submarines", to fishing, to scuba diving.
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 - The kids at the resort seemed to be having a blast- it was cute.
 - They were awesome and gave extra attention to my kids.
 - The Indian restaurant Argo was recommended by a fellow traveler and boy I wish we could thank him!
 - Perfectly sized to let younger kids roam freely.
 - Nice to have everything close at hand, able to let the kids have a little freedom while being able to monitor/see them most of the time (exception was at the beach, had to be immediately with them there).
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 - Most beautiful wedding overlooking the ocean.
 - Our drawback to this amazing hotel was the wedding planning.
 - The staff was amazing which made our wedding amazing!
 - but the wedding stuff was great and also miguel de roof top bartender deserves a raise.
 - Our wedding planner Rebeca Jara (assigned to us by the resort) was awesome!
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 - Staff and rooms are very good quality , We will be returning !
 - The food was excellent and the staff were super nice.
 - The hotel, staff and food are all great.
 - Daniel and Tania on the beach were great, as were ALL the staff.
 - Staff went over and above to help us make this a special occasion.
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 - We arrived at Dolphin Discovery around 11:45 and caught a taxi to Playa Norte.
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 - Carmen, Luiisa and Elizabeth are the best.
 - Ramon, Julio, Mericruz, Chef Gabriella, Brian, Alberto, Gabriel, Carmen and Mayra at the spa, Luz in Assistant Manager Public Relations, Iris at front desk, Juan, Jesus, Ernesto, Enrique, Paulina, Cristel, Josefina, Diego, Diaz, Epiyanio, Stephanie, Yoban.
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 - Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.
 - but expect to be caught in elevators, restaurant lines, buffet crowds.
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 - Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.
 - but what we learned to do was if u were going up and the elevator was going down or vice versa.
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 - We did so based on a weekly rate Leticia had showed us that was significantly lower than what we had paid so we would have broken even after 5 years of going.
 - I had to go to a wine store to pick her up a few bottles (quick taxi ride, concierge negotiated a flat rate for him to take me there and back, and wait while I ran in).
 - They paid the extra costs!
 - Make sure you pay attention to the dress code for restaurants as you don’t want to be turned away.
 - Booked through Costco and paid a higher price for all-inclusive compared to other travel services.
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Phone number icon(800) 578-2900
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico

Omni Cancun Hotel & Villas

4.6

3405 reviews

Trip advisor
staffmarina areaplayacarmenspaall-inclusivefamily
 - Covid doesn’t stop these guys when it’s time for good family vacation or friends !! !
 - The staff went above and beyond to make us feel like family while we were here.
 - There is great service and there are lots of shows to enjoy with friends and family.
 - Our family just returned from the Omni with this being our fourth stay at the resort.
 - Family friendly resort with lots to do and right on the beach.
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 - He was very kind and sweet.
 - The entire staff is friendly and accommodating.
 - Wonderful staff who can’t do enough for you.
 - The staff the the best and most fun… especially Eduardo!!
 - The food was delicious and the employees were very nice and helpful for my friend who is vegan.
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 - We come 2 times a yr to Cancun and normally stay at EXCELLENCE PLAYA MUJERES CANCUN or MOON PALACE,
 - Excursions: Booking a trip to Isla Mujeres through the hotel was going to cost $300 for 3 people. Based on my research, I knew we could take the public bus out front for $1 each to Playa Tortugas (15 mins.)
 - so delicious Excursions can be reserved on site and our full day excursion to TULUM, CENOTES and PLAYA del CARMEN was a great value.
 - We travel to Cancun, Cozumel or Playa every year so we are experienced in all inclusive resorts.
 - Very easy, take the R1 or R2 and go to playa tortugas.
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 - but quiet, which may be the aim since you're at an all inclusive anyway.
 - The food was as you expect at an all inclusive.
 - even tho it’s an all inclusive.
 - Breakfast is really good and so much better than other all inclusive hotels.
 - We got room service once which was an additional $5 with our all inclusive, super convenient.
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 - Thank you Ramon C. Por ser tan atentó en lo que necesitábamos durante la hora del desayuno.
 - -Soak in some culture at the El Ray Archeological site about a mile away.
 - Cancun Sign Sunset: is 15 minute by bus on gen Marina Side.
 - Maria Del Carmen was the young lady who cleaned for us, and did an exceptional job!
 - Marina, at the spa, gave me a fabulous manicure.
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 - so delicious Excursions can be reserved on site and our full day excursion to TULUM, CENOTES and PLAYA del CARMEN was a great value.
 - This was our fifth trip to Cancun/Playa del Carmen area and Omni Canun is our favorite by far.
 - They answered all our questions about moving around Cancun and they also provided tips on the best way to get to Playa del Carmen!
 - Maria Del Carmen was the young lady who cleaned for us, and did an exceptional job!
 - Rooms are clean and Carmen was wonderful .
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 - Ruben gave me an Omni therapeutic massage and it was absolutely amazing!
 - We hired the cabana on the beach and had package 3 which included champagne massage seafood platter and waited on hand and foot I’d highly recommend it
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 - Amazing rose body scrub and Omni massage hot stone and reflexology by Gaby.
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Phone number icon(833) 284-9288
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico

Hyatt Ziva Cancun

4.7

6132 reviews

Trip advisor
staffmarina areaplayacarmenspaall-inclusiveshow
 - An on-site photo session offering, spa packages, board-walk and other shops.
 - And dont forget to get a massage in the spa.
 - Shout out to Margarita at the spa!
 - The spa was delightful.
 - Had an excellent massage at the Zen Spa.
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 - The staff make you stay even more enjoyable as the place there hands over there heart to greet you daily.
 - The staff was extra attentive!
 - If you want the best food the best room accommodations and the best royalty treatment from the most amazing staff this is the place you need to stay.
 - Staff was so nice and accommodating.
 - The staff was excellent and the resort was so clean!
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 - Lastly, I will like to mention our server Abel from Bar Del Mar.
 - but shout out to Oliver at Bar Del Mar, Ricardo and Julien and Habeneros and the Mercado, and Jesus at Moongate for being super amicable and incredibly friendly.
 - Anaid in casa del cafe greeted us with a smile and our coffee order by memory every morning.
 - You can snorkel right off the beach and even catch some sting rays!
 - Ricardo Del Callejo was very knowledgeable about lighting and perfectly timed my shots.
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 - The only thing negative is the food was not up to my standards and as I paid almost as much to go here as my other two usual Resorts , my expectations were much high.
 - but they do let you know in advance about this cost.
 - Why not have fewer and charge a higher fee and leave some chairs available.
 - Over priced for a two night stay.
 - Snorkel was supposed to be included, yet I had to pay an extra $300 for a 1 hr tour they said due to covid
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 - And their nightly entertainment is the best of all the resorts we've visited in Cancun the past two years (includes Playa Mujeres, Riviera, and the Hotel Zone).
 - The property and views are the best you will find from any resort in Cancun all the way down to Playa and Cozumel.
 - We have also stayed at Secrets Playa Maroma and Iberostar Grand Paraiso.
 - Carlos and Rey were awesome to have helping us on Habanero Playa.
 - Carlos at Playa Habanero bar and grill was very attentive to us on the beach.
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 - A big shout out to David from the entertainment team who's a top man.
 - We specifically had great interactions with the entertainment crew: Jeshua, Victoria, and David were the best!!
 - They have dinners on the beach which was such a cool experience with a fire show for an extra charge.
 - Absolutely great food, all day great entertainment, we never got bored, amazing property, very attentive and responsive staff, we will happily return again.
 - The entertainment was great also.
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 - Angel and Carmen are fabulous at the Margarita bar!
 - Alfredo, Carmen, Lazaro and Raul all made sure we enjoyed each part of our dinners.
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 - We also enjoyed coffee in the club area with Carmen .
 - Tres Cerveza was our favorite hangout bar where Carmen, Carlos (yes same Carlos) and Charlonte greeted us for happy hour.
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 - We stayed at so many other all-inclusive resorts in the Cancun area,
 - The all inclusive stay was beyond what we could have imagined.
 - We opted Ziva, an all-inclusive resort, for our first family vacation at Cancun.
 - Overall, every staff member was delightful, room service was great, hotel cleanliness was the best i’ve experienced and the food was so great compared to all other all inclusive resorts i’ve stayed at!
 - For an all-inclusive, the food was incredible.
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