This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

Carmen and Aylin had magic hands and took all the flight stress away.

Carmen- she gave us a little sample of her massage skills while we were laying in our pool side cabanas and she did a wonderful job.

Special thanks to: 

Hilda - Zen Spa
Carmen - Zen Spa 
Reflexology lady forgot her name lol
Roberto
Reyes
Moises 
Ivan 
Reuben 
NOAH!!

I would like to recognize Jair for helping me with my luggage; the massage therapist Carmen as well as Arely, Lenny, Eddie, and Erika in Zen Spa; Julio, Luis, and Carlos Palma at Asiana; Sergio and the head waiter, Carlos, at Maria Marie; the beach

but some particular standouts were:  Alexander (Asiana Teppanyaki); Ricardo (Maria Marie); Veronica, Brenda, Carmen, and Jesica (Zen Spa); and Suriya, Cesar, and Juan the sommelier (Punta Vista dinner on the beach); (beachside cabana attendant); and Michell (concierge).

Shout out first to our spa treatment ladies Yanira and Carmen as well as the young man Arturo by the pool.

I have to give a shout out to Carmen and Elise in the spa who gave us a couples "Moonlight Massage" on the beach - one of the best I've received.

We previously vacationed exclusively in Playa Del Carmen,

We did a full day at Tulum, a cenote, and Playa De Carmen for $99 a person.

We have stayed at a number of all inclusive resorts in nearby Playa del Carmen,

Miguel, William, and Carmen at the Zilara spa were AWESOME!!!!

Carmen & Veronica were incredibly professional ant their massages were fabulous with their perfect touch.

We had Carmen and Veronica, and there were wonderful!!!

Outstanding spa experience and couple massage from Karen and Carmen.

I've been frequenting this resort since it was "The Royal" in both Cancun and Playa de Carmen since 2011.

We highly recommend requesting Carmen and Elizabeth!

Loved it so much we decided to get married at their Playa Del Carmen location.

We stay in Riviera Maya/ Playa del Carmen from time to time, and the beaches can be hit or miss.

Casa del Cafe has a variety of tasty coffee.

Barb and Star go to Vista Del Mar was recorded here in 2016!

The resort welcomed us in their beautiful lobby (if you have seen the movie Barb and Star Go To Vista Del Mar this is where it was filmed).

- LA CASA DEL CAFÉ: Opens at 6AM every day, I would wake up early and look forward to be greeted by José and Enrique, who made the most delicious coffee.

Enrique and Jose were amazing at the Casa Del Cafe.

Food - Punta Vista restaurant has the best food (mediterranean); Asiana was good as was Maria Marie; wish there was a different option at Chef's Plate for people who don't drink alcohol; Spice was mediocre; Casa Del Cafe was awesome,

Casa del Cafe is excellence made for fresh variety of Expresso and coffee, muffin, cookies and assorted cake, and my favourite high quality ice cream with variety of favour you can choose from.

We really enjoyed all the dia del los muertos decorations and celebrations.

Jose Luis & Enrique at Casa Del Cafe were so friendly and fun every time we stopped by for our after dinner coffee, huge shoutout for them for going above and beyond.

Casa Del Cafe -  great coffee, sweets and service by Enrique, Abigail and staff

Lobby Bar, Pool and Beach Bar - Thank you to all

Very thankful to the staff at casa del caffe, Eduardo and Miguel at beach bar and all the staff, Janett and lobby bar staff, very thankful and  appreciation for housekeeping and greeting staff at spice.

We always grabbed coffee, ice cream and smoothies at Casa Del Cafe.

Marisol Alonso (Event Planning Coordinator), Jose' (Pepe) Hernandez (Fitness Instructor)  and Alina, Jesus, & Enrique, who services hundreds of guests in the delicious coffee shop Casa del Cafe.

Plus, fun fact, the Hyatt Zilara is where certain parts of the movie “Barb & Starr Go to Vista Del Mar” was filmed!

Shout out to Eduardo and Enrique at La Casa Del Cafe -  they are some of the friendliest professionals ever!

Enrique makes amazing coffee in Casa Del Cafe and always had an amazing attitude!

We took a yacht out with Martin Yachts that someone recommended on this page.

There is also many perks on the playa properties so when we travel as a couple we always get pampered.

We have stayed all over the Cancun-Playa area

I want to thank a few special people who went above and beyond: Ale and Juan Carlos (Playa Resorts, amenities), Ivan & Humberto (poolside services), Sergio (Spice), Wilberth (Spice), Marcos (Spice Mgr.

Jack Foakes from Playa Collection was a helpful and friendly staff that made our stay better too.

I will say, don’t fall for the “welcome packet” trap by the Playa representatives.

Playa resorts clear intent to squeeze money out of the property is evident.

We have traveled to Cancun multiple times and have been loyal Excellence Playa Mujeres fans - up until now.

Jack, of playa collections, became a real help with all of our hotel needs and made us feel like we were home.

if you want all inclusive add $150 to the daily room
rate here before comparing it to the other all inclusive hotel in cancun or playa.

Furthermore, the Playa staff left a positive impression with their kind and accommodating demeanor.

Particularly  Wendy Bautista at the front desk, Ale Romero at Playa Collection and Brenda in the spa - best facial I have ever had.

Jack Foakes of Playa Collection was our first point of contact.

Jack Foakes from Playa Collection was outstanding.

I see from the prior review that Playa Resorts  have replaced the Real Club with the Playa Club

Immediatly after check-in they will take you to a separate room to try and book a 90 minute presentation for the Playa  Vacation club or whatever they call it.

Karina with Playa Collections is Amazing as well 

7.

Only thing i highly hated was the playa collection staff bothering with their timeshare.

It may have been amazing when Playa owned it,

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

They also offered nightly entertainment and a great beach with amenities.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

They sent us several emails in advance about pre-booking spa services at a discount,

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

staff

marina area

playa

carmen

restaurant

show

all-inclusive

We were extremely fortunate to visit Sandos Finisterra in Dec. We have visited Sandos properties in Play Del Carmen yearly over the last 5 years and decided to give Finisterra a try.

I was so impressed with both hostesses Valeria and Carmen who were not only super friendly

Lluvia, Leo, Francisco, Alfredo, Alvaro, Rodrigo, Arturo, Carlos, Carmen, and last

Carmen was also kind, happy, and nice to work with in check in and check out.

Carmen provided amazing service and gave a much needed relaxing experience.

And Ana and her RE team, Carmen and Lily for our countless requisitions. Ha.

A+++ for Elizabeth, Carmen, Frederico, and Helena

Carmen at Royal Elite check out has been so kind helping us with advice on booking our visit this Christmas.Last

We were so pleased with the high quality of spa services and we highly recommend Carmen and Rocio!!! !

Carmen and Ceci were excellent massage therapist and we had the romantic package with the hottub, champaign and appetizers which made our day that much more special.

Joel, Carmen, Luz, Alex, and Javier took care of us and made sure we never needed anything.

I had a massage with Carmen on Weds and she was wonderful, too!

We've been to other resorts in Cancun, Playa Del Carmen etc and the service has always been stellar.

They also do great hair, pedicures, manicures and massages (thank you Diego, Carmen and Elizabeth).

I would highly recommend Carmen when you visit Los Cabos for a massage to make your trip even better.

Carmen & Elizabeth gave me some amazing massages while there & Diego ensured I was well looked after in the nail & hair department with Geronimo keeping everything in line at the front desk.

We've stayed at both Sandos resorts near Playa Del Carmen before and they were very good overall

Caveat: because I had kept my phone on airplane mode to avoid roaming charges, I couldn’t use “find my phone” nor did my phone show the “call me message” we programmed onto the Home Screen from my husband’s phone.

As a result they charged me $760 for an “additional person.” I’ve been sitting at Agave now for 30 mins.

Also we were told there were no charges on our room so did not look at the receipt

The hotel provided shuttle guy charged us 20 us dollars per person to get back to the hotel.

but they put a hold on my credit card for $750.00, which would be "refunded on checkout".

- Towels: You get 1 towel per person and have to return your "towel card" at the end of your stay or get charged $50.

-We were double charged for the excursion anyway.

Within 7 days when it didnt show up on my credit card, I contacted the hotel and they said to dispute the charge with my credit card.

but there were many hours that deserve credit as well!

I then disputed the charge with my credit card company and despite providing proof of the erroneous charge failed to get a refund.

but you don't have to worry when EMI and EIZABETH are in charge.

but please charge it to my hes and not my heart

you get a small plastic towel card at check in.

However the front desk charged me for the full 7 days, so an additional $294 was charged to my card for a day I did not use.

I was unimpressed that at check-in I was forced to give a credit card deposit of $329 which is still pending ..I've traveled to many hotels I've never been asked for a deposit.

even though we were the only ones there the young lady at the front desk said she didn’t know how to do it so we stood there for 25min because the guy who could help us was on the phone with a customer who was disputing a charge, I could hear the whole thing.

It’s better to trust your guests to share, remove the cards and just put fresh towels out every hour or similar.

Then, the resort blamed US for this error and almost charged us MORE (no apology or kindness during that entire situation).

No towel cards , so many people just left them on the loungers and walked away so you couldn't tell if they were still being used.

They took care of my family and friends anyway at no additional charge.

The views are amazing of both the beach and the marina.

We went to the marina often for shopping and meals

Excellent show and  wonderful drone and firework display over the marina.

Again, we went around the marina for drinks a few times, where you can get inexpensive

It is right across the street from the Marina, with lots of shopping, bar, excursion and restaurant options if you want to leave the resort.

A consideration not to be overlooked is you have direct and close access to everything on the marina and around.

The resort had unique architecture, was spotless, friendly staff, quiet location, close to Marina.

You can’t beat the location, we walked over to the marina everyday.

Walking down to the street and crossing to the marina is convenient.

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