Search Result for “Staff moon palace golf course“ in Cancun

24 Results found
Phone number icon(800) 943-5032
Carretera Federal 307, Km 340, Cancun 77500 Mexico
Carretera Federal 307, Km 340, Cancun 77500 Mexico

Moon Palace Cancun

4.5

9126 reviews

Trip advisor
staffgolfmoonpalacespashow
 - Stayed here because could golf …one round $300 each Ok course brought our clubs.
 - We stayed at the villas at the golf course and loved it.
 - A variety of distinct restaurants, activities for all ages, pools or ocean and 27 holes of golf of course.
 - Great facilities and good golf on tap,
 - Great golf, gym, food, service, and the spa was spectacular.
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 - We’ve been coming to Moon palace sunrise for ~ 15 years.
 - The service at Moon Palace is what sets this resort apart.
 - By far, the best part of Moon Palace is the people.
 - After enjoying Moon Palace for the last 12 years it is still a superb place to visit.
 - Even the confirmation email received states totally different information than we just spoke on and pretty sure Moon palace/Palace resort will find a way to give run around.
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 - The few great things were the hot stone massage that I got at the Awe Spa at the gold course.
 - Great golf, gym, food, service, and the spa was spectacular.
 - N/A
 - If using the Spa turn up around 45mins early to use the water Journey (this is a lot better at the Grand then Moon Palace) #DiamondLife #DiamondUkUSA AT adehd2012
 - We did the spa 25 min massages as well and they were very nice.
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 - But the weather was perfect and the staff was very nice,
 - Special shout out to the staff at Pepe’s Pizza.
 - While we were impressed with Moon Palace from first sight, it was the staff that really made us feel welcome and put us at ease.
 - 1st the hotel is wonderful, Beautiful destination, amazingly friendly staff, awesome food, accommodation everything you'd expect from a 5 star resort.
 - But the whole wait staff was excellent.
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 - Our room was located near one of the sound stages
 - The entertainment staff work hard and make it really fun.
 - Great entertainment for all ages.
 - Food was amazing and the shows were so very entertaining.
 - Everything was top notch from the airport transfers, check in, pools, food and nightly entertainment.
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 - At the end of the tour and a series of different salesmen trying to sell you a membership, which are very expensive, you are offered, what seemed to be, a fantastic offer.
 - We ended up getting charged twice the rate of a taxi for a slow shared bus ride, and "not my department" apology.
 - If you are a Diamond/Residence member and paid like we have this will put a very dark cloud on your pool experience while staying here.
 - We began payments 15 months before our stay and paid the balance off in full two months in advance for 7 nights yet didn’t have rooms when we arrived.
 - During the week the men all went golfing setup before we even got there by the groom which was only supposed to cost everyone $100 each
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 - We’ve been coming to Moon palace sunrise for ~ 15 years.
 - The service at Moon Palace is what sets this resort apart.
 - By far, the best part of Moon Palace is the people.
 - A trip to Beach Palace on the shuttle to check out the beach and Sky Bar are a must.
 - It is one of the reasons why we have been members or Palace Resorts for the past 8 years.
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Default Hotel photo.
Phone number icon(844) 409-3081
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico
Nizuc, Carretera, Zona Hotelera, Cancun 77500 Mexico

Club Med Cancun

4.7

5043 reviews

Trip advisor
staffgolfmoonpalacekid friendlyholiday tripstaying experience
 - Great food, great facilities, clubs for kids of all ages all the time.
 - Family friendly, plenty of activities and a variety of food for picky children.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - We have been going to Club Med Cancun for many many years as a family with 3 boys.
 - Kids clubs are awesome.
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 - They were smiling, welcoming & very attetiventive the GM
 - The staff (G.O.s) are really friendly, and do a lot to create a really positive environment.
 - Thank you to all the wonderful Jade staff for everything, and we hope to see you again soon!
 - The staff was kind and helpful and I felt safe and welcomed.
 - Olivier, village chief, was very welcoming and hardworking day and night.
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 - Other hotels in Cancun (even the Palace Hotels) cannot compare.
 - For paying the same price, I know we can easily get a five star modern hotel over there such as Dreams or Moon Palace.
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 - N/A
 - Our stay in the Jade Exclusive Collection was the vacation of our dreams.
 - We went to Club Med Cancun Yucatan for Spring Break with a familiy of 14, including adults, young kids and teenagers.
 - It's a good place to go for an escapist holiday if you're not that interested in Mexico itself.
 - This mother-daughter escape into the sun was the healthiest, happiest vacation we've ever done together.
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 - N/A
 - but there were also many other great moments and experiences.
 - This was one of our best club med experiences thus far, and the tennis drills and private lessons contributed greatly to our positive experience.
 - If you are going to allow special events to impact standard GM experience, you must at least post this in advance and give us the opportunity to change our plans.
 - N/A
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 - It’s really nice being able to stroll (or travel in a golf cart) to a sporting activity area and simply be provided with the needed equipment by a friendly G.O., at no cost.
 - From the moment we arrived the staff was incredible, from the guard at the very first gate to the golf car drivers, all the GOs, construction workers, clean crew etc etc.
 - If you want a place where you feel safe, where they follow Covid protocols, hand sanitizing, and mask wearing in public areas even on golf carts.
 - There are large golf carts to shuttle guest around
 - There were countless other staff members who showed equal kindness - helping us move our stroller through sand, inviting our son to sit in the front seat of the golf cart (probably the highlight of the trip for him 😂), and more.
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 - The restaurants onsite were enjoyable and the ceviche and local fare were over the moon.
 - Full moon over the bay was an extra treat!
 - For paying the same price, I know we can easily get a five star modern hotel over there such as Dreams or Moon Palace.
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 - One thing that stood out to me was that our room smelled very musty which is probably something that just comes with being so close to the water and a very humid environment.
 - The one complaint I have is that people there smoke a lot.
 - but the smell was not.
 - The general feeling of the room is disgusting.
 - The low point was the 20-30 rowdy Americans drinking booze, smoking cigars and playing loud music next to the kids pool.
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Phone number icon(800) 943-5032
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
4.8

3093 reviews

Trip advisor
staffgolfmoonpalacespathai restaurantmexican restaurant
 - The Thai and Italian restaurants had the best food!
 - The Thai restaurant was our favorite.
 - Thai: ❤️❤️❤️❤️ by far, our favorite restaurant in the resort.
 - Jose the bartender from the Thai restaurant and the pool bar.
 - The restaurants are always delicious - Jesus at Aurora and Alejandro, Abel, and Frezia at Thai took extra special care of us this past trip.
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 - but when we came upon Gale at vacation planners to book golf, he took the extra time to ask about cancellations and got us in the chef dinner.
 - You don’t have to get a ride on a golf cart.
 - Special gratitude to Emilo and Jorge, servers at the MP golf course restaurant, for excellent service and for your friendship.
 - I will thank golf pro Adan Álvarez every time I hit a good chip shot and sink a putt.
 - We played golf one morning over at Moon Palace the course is in great shape!!
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 - Both my husband and I paid our way through school by waiting tables and bartending, so we know the service industry runs on tips.
 - This resort is expensive and WORTH IT
 - though there is a 16% tax attached to it.
 - Covid 19 tests are available with no cost for the guests.
 - Make sure you don't loose it as you may pay $130. 4.
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 - My 80 minute facial at the spa was my favorite!
 - The spa was relaxing like always - the back messages never disappoint - Dorey in the women's locker room is great!
 - The spa is beautiful.
 - The spa was amazing.
 - You wouldn’t ever have to leave the resort with four restaurants, two bars, infinity pools overlooking the ocean, a high-end spa, coffee shop, and gorgeous balcony ocean view rooms with whirlpool tubs.
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 - Aurora, for dinner, is the Mexican restaurant.
 - Our favorite by far was the Mexican restaurant, where we got to try the authentic Oaxacan menu.
 - Sun Palace is a place to relax, a place where you can experience Mexican culture.
 - Aurora Mexican is hands down the best on property, followed by Thai, very authentic and we have been to Thailand and know good Thai.
 - Monday is Mexican and Thursday Italian- highly recommend!
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 - Great facilities, great entertainment and the staff is very helpful and friendly.
 - We also received amazing service from the beach staff and dutiful lifeguards! Cheers!
 - Resort is beautiful and the event staff are fantastic.
 - Staff were all incredible, particularly Sandra and Joshua.
 - but what really makes the experience amazing is how friendly and courteous the staff are.
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 - N/A
 - We had been to le blanc, moon, and Cozumel.
 - Went for our honey moon!
 - I cannot express enough gratitude to all the guys and ladies that work in the outside operations of the Moon Palace Golf Course and at the inside reception desks.
 - He offered us great advice on where to eat at Moon Palace and helped us with many other questions.
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 - Sun Palace was everything as expected.
 - The Sun Palace is amazing!!!!
 - Everything at Sun Palace was spectacular!
 - The best part of Sun Palace is the staff!
 - We are definitely impressed by the Palace Resorts chain.
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Phone number icon011525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun

4.7

3620 reviews

Trip advisor
staffgolfmoonpalaceshowkid friendlymexican restaurant
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - This is our 5th trip to Mexico and we keep coming back because of the amazing Mexican people and the gorgeous beaches! !
 - It is clean, the staff is friendly and polite, like all Mexicans, it was a little too busy when we were here,
 - 😍 Food is great, specially at the Mexican cafe, which runs 24 hrs and I was so pleased to find that out.
 - The restaurants have good variety , including Azul (all of Asia) And Rosa (Mexican) … and if you don’t want to wait they have one with the international buffet that’s pretty good.
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 - The other kiddo was over the moon with all the joys and activities.
 - Unless the moon, stars, and the sun were perfectly aligned when their photos were taken, the waves are pretty strong.
 - We were in Cancun for our honey moon and we’re staying at Panama Jack resort.
 - We relaxed on our own cabana that was right outside the patio each night and watched the moon rise over the ocean while our kiddos were safely sleeping.
 - The cooks made our kids some really cute pancakes in the shape of the moon, and Minions”.
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 - N/A
 - We also really enjoyed all the nightly entertainment, which was different every might and great for all ages.
 - Entertainment was also fantastic.
 - The entire entertainment team is the best in the business.
 - PROS: The beach, kids club events and what makes everything run - a consistent helpful, friendly staff.
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 - The kids park is a huuuuge hit with the kids!
 - Mom and daughter trip that was wonderful!
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - There were even some earlier shows just for the kids.
 - This is the 7th year in a row my daughter and I have come to this resort.
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 - the staff are fantastic
 - The Activities staff were amazing—fun, cheerful, made you feel welcome!
 - Here’s a very honest review starting with the good: Staff: AMAZING.
 - Pool and beach staff where amazing and helpful , Front desk people not so accommodating.
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
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 - You can catch a taxi to the ultramar ferries and rent a golf cart on the island.
 - There are 3 pools (kids love the options with fun super hero statues), a mini golf, barbecue by the pool late afternoon, many options for where to settle on the beach and plenty of everything all the time.
 - A few highlights were the water park, miniature golf, turtle farm and release program, the amazing warm cinnamon rolls at the coffee shop in the main lobby and last
 - Step out the door and on a bus, 10 minutes to downtown, or ferry to Isla Majures, lovely time on a golf cart that couldn’t keep up.
 - My sons had so much fun going to different activities each day, from bracelet making, to cooking classes, to water balloon fights, and mini golf. The entertainment staff (Iris,and Luis were awesome!)
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 - The first time we stayed at the Sun Palace, which was an Adults only Resort.
 - I keep contemplating on staying at RIU Palace, Hard Rock Hotel and other resorts.
 - N/A
 - BREAKFAST: The food was AMAZING, we have been to Hard Rock and Palace hotels and we would put Panama Jack at the top for food.
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 - We were charged for night that we were not there, which I understand,
 - but we were charged the $50 so that change may not be in affect yet.
 - Since they just became a Wyndham Alltra I was hopeful we could have used the credit anywhere
 - No unexpected charges.
 - We couldn't PROVE it so only offered room upgrade voucher to come back; NO credit for what we'd lost; then he didn't even leave us vouchers
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Phone number icon(833) 284-9288
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Hyatt Zilara Cancun

4.7

5208 reviews

Trip advisor
staffgolfmoonpalacespashowall-inclusive
 - Entertainment was awesome and the beach is beautiful and clean.
 - We enjoyed the entertainment each evening.
 - If Sevice, food, entertainment, dining options and over all wow is important to you… you will fall in love with Zilara.
 - Nightly live entertainment and daily activities at the pool, including my favorite, just chilling in a cabana.
 - If you like the Las Vegas quality shows, their evening shows will not disappoint.
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 - The day we went to the spa Rosy greeted us and showed us around the spa and guided us through the Sauna and Steam Room and cold and hot plunge.
 - The resort is a warm place, very welcoming staff.
 - Wow, what a guy, and what a bar!
 - Great staff!
 - Most mornings staff had to go in search for me.
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 - It is in the style of a Mexican palace.
 - We have stayed at The Ritz, LeBlanc, Sun palace, Hyatt Ziva, Sandos, Riu palace and the Royal.
 - The all-inclusive makes me feel so spoiled as if I am a real-life queen in a palace with people to help/assist with anything you need.
 - Several people recommended trying Secrets the Vine or Grand Moon Palace.
 - We have also stayed at Moon Palace and will return to Hyatt Zilara over Moon Palace any day.
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 - Best all inclusive I’ve ever been to!
 - It is an All Adult and "All-inclusive" property,
 - N/A
 - It was our first all-inclusive hotel experience, and it could not have been more fun.
 - This was one of the best all inclusive trips we've had yet.
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 - We also did a couples massage done by brenda and maria it was the best massage we have ever had!
 - The spa was nice,
 - but went out of his way to help book an awesome couples relaxation massage and followed through on it the next day to make sure we were happy.
 - Bertha took great care of us in the steam rooms, as she did last year, making our stay before and after massage a great relaxing time.
 - Otherwise, check out their otherworldly spa, which was the most relaxing experience!
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 - Decided upon Zilara and was over the moon with my choice.
 - At night I also chilled on Hammack watching the full moon.
 - We loved the all inclusive features and the Butler staff, especially Fernanda who took great care of us to make our "baby moon" extra special!
 - Several people recommended trying Secrets the Vine or Grand Moon Palace.
 - The concierge, Paulina, helped me plan out the perfect baby moon/anniversary trip before we even arrived.
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 - Enrique and Adriana helped book our spa and golf game.
 - The pool water temperature was perfect, a little warmer than the golf water; strongly recommend the hot tub during the evenings.
 - My friend and I were dressed in swim trunks and golf shirts.
 - We rented a golf cart that was an adventure in itself.
 - Rent a golf cart with your family and drive the whole island. It’s super safe and you can’t get lost (big circle.)
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 - DRINKS ARE NOT WATERED DOWN… The only thing I didn’t like is that you need to pay $6 dollars for Red Bull.
 - The beach area is very nice with what seem to be some free cabanas with lounge chairs and some that you pay either $35 or ~$180 a day depending on whether you want bottle service (ala Vegas).
 - I calmly explained that I wished to be placed in a room for which I had selected and paid.
 - A little expensive during peak season
 - The only negative we didn't like was the continued upselling in the restaurants beyond the all-inclusive price for better wine and lobster.
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Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico

Dreams Sands Cancun Resort & Spa

4.3

1858 reviews

Trip advisor
staffgolfmoonpalacevolleyballlobby barbeach restaurant
 - We loved visiting Ricardo who was at the lobby bar during the day.
 - Laura in the lobby bar was absolutely lovely.
 - And it was great to see Ricardo in the lobby bar!
 - but not least Laura (lobby bar), great espresso drinks.
 - Rendezvous- The lobby bar was a place that we spent a great deal of time before and after dinner.
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 - The entertainment staff (Karina, Angelo, Osvaldo, and Jennifer) were very fun and a great time, I really liked kayaking, volleyball, blackjack, and water exercises.
 - They had beach volleyball, water volleyball, poker, swim competitions,.
 - Ocean volleyball was one of our favorite activities.
 - Thank you to the entertainment staff: Karina, Jennifer, Angelo, Odette, Jose', Yamile, Moreno, and Osvaldo; we had sooo much fun "Lotteria", Ocean Volleyball, Pool Aerobics!!!
 - The entertainment crew specifically Moreno, Jennifer, Karina, Matthew, and many others did a great job of getting our group involved in activities such as volleyball, kayaking, wine tasting, Spanish lessons and ping pong.
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 - The concierge was soooo pleasant and they all were so kind and helpful.
 - Very professional
 - Staff was friendly
 - Edgar along with other workers were always on the ball and very sincere.
 - Shout out to the hostess Marien and meSero Alberto as well!
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 - After checking out of the Moon Palace, a top-notch resort in every way, we chose to stay at Dreams for two nights, which we instantly regretted.
 - This was our honey moon and the staff are caring.
 - This holiday cost us a lot of money and for the extra few hundred we would have went to the moon palace!
 - We bought the honey moon package which included access to the Preferred Club.
 - We had been delayed 24 hours and were moved to moon palace.
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 - It's not 90 minutes, it's like over 3 hrs and constant pressure and you can't leave on your own.
 - At that point we wanted to relax and shower before dinner.
 - Then the room is lacking basic amenities like a hair dryer.
 - We were not offered robes even after asking, before our massages.
 - however after messing with the shower head it became one of the best power showers I’ve ever known, although this did result in flooding the bathroom as the shower screen was not effective to hold back the volume of water!
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 - Omar Canera did a great job in helping us with any requests we had including setting us up with golf tee times @ the Vista golf course that is only 15-20 minute ride from resorts and is a very nice course!
 - Must visit Chichen Izta and rent golf carts in Isle Muelas.
 - Played golf at Cancun country club.
 - Bonus: We spent a few days a Secrets, an adults only resort accessible by golf cart from Dreams.
 - On the boat they try to sell you golf cart rentals once on the island.
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 - After checking out of the Moon Palace, a top-notch resort in every way, we chose to stay at Dreams for two nights, which we instantly regretted.
 - Riu Palace is truly a 5 star hotel.
 - This holiday cost us a lot of money and for the extra few hundred we would have went to the moon palace!
 - We had been delayed 24 hours and were moved to moon palace.
 - N/A
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 - On Fridays there is dinner on the beach along with a show celebrating Mexican culture.
 - Valentine’s Day was very special as we were invited to a renewing of our vows ceremony and the Valentine’s Day dinner on the beach was awesome.
 - The hotel offered a number of beach dinners, which again to get good service and a good table where you could actually see the shows, you had to pay.
 - She went out of her way to serve us lunch on the beach and made sure that the drinks were steadily flowing.
 - Preferred status is worth it for the preferred whiskey and the beach access.
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Phone number icon(800) 943-5032
Carretera Federal 307 km 340 Cancun-Chetumal, Cancun 77504 Mexico
Carretera Federal 307 km 340 Cancun-Chetumal, Cancun 77504 Mexico

Moon Palace The Grand - Cancun

4.6

2595 reviews

Trip advisor
staffgolfmoonpalacespawater parkclub
 - For other restos off the lobby just take the golf cart shuttles.
 - but so many restaurants to choose from and there are golf cart shuttles all around.
 - but when considering this is an all inclusive hotel with over 20 restaurants to choose from and all access (if you stay at The Grand) to everything including a water park and golf course, the price is very reasonable!
 - Golf - we golf 4 times while there and the crew on the course is always great.
 - Also, the lobby is really far from the rooms, and there are golf carts that zip everywhere at top speed.
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 - After reading all the 5 star reviews on this site, I was eagerly anticipating my 9 night trip to Moon Palace - The Grand, flash forward, this was easily the most disappointing and underwhelming resort I've stayed at.
 - We had an amazing time at the Grand at moon palace.
 - Best thing about staying at The Grand was that you could visit the adjacent other resorts such as Moon Palace Sunrise and Moon Palace Nizuc without paying a day fee.
 - We had the most amazing time at the Moon Palace, The Grand.
 - When you go to the Caribbean Restaurant at the Moon Grand. .
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 - Staff at the golf course and club house are second to none.
 - My wife loved the spa and said it was one of the nicest she's ever been in. Kids club (The Playroom) is amazing and our boys weren't asking to leave all the time (as they have done at other resorts.)
 - Special shout-out to Alexis Fuentes at the Unique Day Pool Club bar.
 - The kids club was incredible - and it smelled like bubble gum!
 - Unique Day Club was good as well
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 - but if you pay attention the the details, you see even their "jewel" is falling apart.
 - but for the price we paid we've had better service at other resorts.
 - It may seem pricey at first,
 - All paying guests should get the same experience and you should limit the number of people coming in from the other resorts who haven’t paid a premium to stay with you.
 - If you are up for a financial commitment of a minimum of 6-figures = yes more than $100 thousand USD, perhaps you should consider it.
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 - but literally all he did was pick up the phone in the lobby, dial 0, and hand the phone over to you, where you waited on hold for 30-40 minutes.
 - And if you didn't book through them, get ready for some (literal) wake up calls, asking you to come to guest services for some "gifts" which brings you back to the same issue - nowhere to spend the credits.
 - Twice I had the phone put down on me.
 - Then decided to call back for all the other items.
 - The Palace App never worked, and I realized that the App can only work on Iphone
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 - Adults and children can spend 1-2 weeks without leaving this huge complex of restaurants,pools,shops,water park or Kids entertainment zones.
 - There is the water park with its meandering river and giant waterslides and flowrider.
 - but when considering this is an all inclusive hotel with over 20 restaurants to choose from and all access (if you stay at The Grand) to everything including a water park and golf course, the price is very reasonable!
 - Valentin at the water park was so awesome!
 - One of the things that my family enjoyed a lot was spending time at the water park.
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 - While I'd say most items were average to below average, I had positive experiences with the Spa and one of the Resort Excursion Planners, Victor.
 - The SPA was other-worldly and the food was delicious.
 - While at the Adult Spa at the Grand we were fortunate to encounter Anabele while asking about reserving a cabana for the few days we were there.
 - Loved the Juice Bar at The Grand spa and the employees, Isela, Itzel, and Gaby.
 - My wife loved the spa and said it was one of the nicest she's ever been in. Kids club (The Playroom) is amazing and our boys weren't asking to leave all the time (as they have done at other resorts.)
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 - As a member, i did not feel welcomed or “family” as they refer to.
 - Felipe and Himanas served us and were friendly and helpful.
 - He was attentive to the under age drinkers with mud slides, smoothies and virgin daiquiris.
 - The staff were friendly throughout the hotel
 - Staff are happy.
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 - After reading all the 5 star reviews on this site, I was eagerly anticipating my 9 night trip to Moon Palace - The Grand, flash forward, this was easily the most disappointing and underwhelming resort I've stayed at.
 - We had an amazing time at the Grand at moon palace.
 - Best thing about staying at The Grand was that you could visit the adjacent other resorts such as Moon Palace Sunrise and Moon Palace Nizuc without paying a day fee.
 - We might try other properties of Palace Resorts in Mexico and Caribbean
 - We had the most amazing time at the Moon Palace, The Grand.
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Phone number icon0018009435032
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico

Beach Palace All Inclusive

4.7

3043 reviews

Trip advisor
staffgolfmoonpalacekid friendlyholiday tripwedding
 - Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.
 - but expect to be caught in elevators, restaurant lines, buffet crowds.
 - N/A
 - Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.
 - but what we learned to do was if u were going up and the elevator was going down or vice versa.
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 - Most beautiful wedding overlooking the ocean.
 - Our drawback to this amazing hotel was the wedding planning.
 - The staff was amazing which made our wedding amazing!
 - but the wedding stuff was great and also miguel de roof top bartender deserves a raise.
 - Our wedding planner Rebeca Jara (assigned to us by the resort) was awesome!
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 - Outside of the Moon Palace Grand, which has the water park, mini golf and Flow Rider, this is probably the most family oriented of all of the Palace properties.
 - They are owned buy Moon Palace so maybe we will try that next since it’s more massive resort.
 - The property is nothing compared to Moon Palace Jamaica.
 - Dinner was awesome, includes the right to visit moon palace.
 - This was why we didn’t bother to switch our room to Moon Palace as they offered us upon checking in.
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 - Staff and rooms are very good quality , We will be returning !
 - The food was excellent and the staff were super nice.
 - The hotel, staff and food are all great.
 - Daniel and Tania on the beach were great, as were ALL the staff.
 - Staff went over and above to help us make this a special occasion.
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 - We did so based on a weekly rate Leticia had showed us that was significantly lower than what we had paid so we would have broken even after 5 years of going.
 - I had to go to a wine store to pick her up a few bottles (quick taxi ride, concierge negotiated a flat rate for him to take me there and back, and wait while I ran in).
 - They paid the extra costs!
 - Make sure you pay attention to the dress code for restaurants as you don’t want to be turned away.
 - Booked through Costco and paid a higher price for all-inclusive compared to other travel services.
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 - Next time I stay at palace resorts for a week, I will be doing only 3 excursions.
 - We just got back from Beach Palace.
 - We have been Palace Resorts members since 2010
 - I think it was Antonio at the steak house who has worked for Palace resorts since 1985.
 - We went to Beach Palace for a friend's birthday celebration.
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 - While the daytime is fun on vacation, another important part is the food!
 - Honestly if you are looking for a place to take your family on a vacation come here.
 - We loved our 1-week long vacation at Beach Palace Cancun.
 - My opinion, this is a good choice for a family with kids looking for an relatively inexpensive getaway.
 - We went on a family vacation and it was awesome!
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 - The kids at the resort seemed to be having a blast- it was cute.
 - They were awesome and gave extra attention to my kids.
 - The Indian restaurant Argo was recommended by a fellow traveler and boy I wish we could thank him!
 - Perfectly sized to let younger kids roam freely.
 - Nice to have everything close at hand, able to let the kids have a little freedom while being able to monitor/see them most of the time (exception was at the beach, had to be immediately with them there).
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 - Outside of the Moon Palace Grand, which has the water park, mini golf and Flow Rider, this is probably the most family oriented of all of the Palace properties.
 - He showed us where to park the golf carts and showed us in to the resort.
 - Sports bar was fun for family game time, sweet shop was delicious, the staff quick to assist and because we bought our trip through Costco, we had tons of resort credit which covered spa, golf and excursions!
 - From there you rent a golf cart for $45 for the day (tour the beautiful island) and can buy lunch/drinks for $10-15 per person.
 - Javier was our golf cart driver when visited Moon Palace to shop the golf pro shop.
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Blvd. Kukulkan 18.5, Cancun 77500 Mexico
Blvd. Kukulkan 18.5, Cancun 77500 Mexico

Crown Paradise Club Cancun

4.2

4488 reviews

Trip advisor
staffgolfmoonpalacekid friendlyadultmexican restaurant
 - N/A
 - The room was disgusting.
 - If you wanna sleep like you live with the flinstones book here 😂 the smell of the buffet still makes me sick .
 - It is disgusting.
 - The rooms were disgusting and the beds were not comfortable.
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 - We check in the room was the honey moon suite and it was beautiful
 - This is my 2nd time at Cancun, previously stayed at Moon Palace and the customer service was just awesome.
 - Go into debt if necessary and book the Moon Palace.
 - The waves are very rough especially during Full Moon.
 - So many children had hand foot and mouth in this hotel it was renowned for it, so basically they were put into the honey moon suites.
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 - The Mexican restaurant IS great
 - The Mexican restaurant was probably the best food we have ever eaten.
 - It's mainly Mexican cuisine if you are ok with that.
 - Specialty restaurants: we didn’t go to the French (required dressing up and kids weren’t allowed) Seafood, Mexican and Italian were very good, Steak house was just okay.
 - Mexican restaurant is fantastic- we went twice.
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 - Todo muy bien en especial la atencion de krystal en el mini golf.
 - Mini golf, movies, and the Jetix Club (pool/ping pong/foosball) were all wonderful afternoon/evening activities.
 - There’s so much to do at the resort from swimming in the several pools, to laying out in the beach, playing mini golf, and checking out the convenience stores.
 - It has 4 pools including an adult pool, zip lines and water slides, water park for young kids, mini golf, soccer, basketball.
 - We enjoyed the kid zone, kid zone activities, mini golf, and beach-side bar and kid-friendly pools.
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 - Our daughter loved going to it!
 - Elena always remembered all of my kids names, (including their nicknames).
 - Me and my kids had so much fun.
 - The kids all loved it
 - We vacationed with children and grandchildren.
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 - We spent an hour every morning on the phone trying to reserve a restaurant.
 - Desserts are bland and small selection The a la carte can only be booked via phone between 8am-2pm,
 - You have to call each morning starting at 8 am to make a reservation for only that night.
 - Plus you can only get into one of the better restaurants by calling a reservation number about 50 times at 8 AM or else they are all booked up.
 - but she never returned to the call.
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 - Jesus was our bellboy and so kind and accommodating!
 - It is a great resort and the staff is wonder.
 - Employees were very friendly and enjoyed the kids.
 - The entertainment team was amazing and were always full of energy!
 - Roberto, Alexander, Luis at the pool bar and Omah was all so helpful and couldn't do enough for me and my 2 kids.
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 - One night in the adult bar we were amazed at how busy it was and he handled all the orders with ease while looking like he was having the time of his life.
 - Food expectations should remain realistic for adults.
 - There were activities for adults too,
 - Highly recommend getting the Adult Crown Paradise Club upgrade.
 - Gabrielle is an awesome bar tender at the adult pool and works very hard to make sure everyone has drinks.
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 - This is my 2nd time at Cancun, previously stayed at Moon Palace and the customer service was just awesome.
 - Go into debt if necessary and book the Moon Palace.
 - That’s the type of staff they have here at the crown palace.
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Phone number icon(833) 284-9288
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico

Hyatt Ziva Cancun

4.7

6067 reviews

Trip advisor
staffgolfmoonpalacespaall-inclusiveshow
 - A big shout out to David from the entertainment team who's a top man.
 - We specifically had great interactions with the entertainment crew: Jeshua, Victoria, and David were the best!!
 - They have dinners on the beach which was such a cool experience with a fire show for an extra charge.
 - Absolutely great food, all day great entertainment, we never got bored, amazing property, very attentive and responsive staff, we will happily return again.
 - The entertainment was great also.
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 - My husband and I visited Hyatt Ziva for our baby moon and we could not have asked for a better experience!
 - Love the food at The trade winds and the moon gate, the coffee shop is a must stop , wish I had a cup right now.
 - Went to La Bastille twice for the sea bass and the ramen at moon gate and even the smoked salmon bagel and eggs Benedict at tradewinds.
 - Dinner at the hibachi table in Moon Garden is lots of fun so be sure to make a reservation for that experience.
 - Had great service at all restaurants Eli at moon gate.
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 - We stayed at so many other all-inclusive resorts in the Cancun area,
 - The all inclusive stay was beyond what we could have imagined.
 - We opted Ziva, an all-inclusive resort, for our first family vacation at Cancun.
 - Overall, every staff member was delightful, room service was great, hotel cleanliness was the best i’ve experienced and the food was so great compared to all other all inclusive resorts i’ve stayed at!
 - For an all-inclusive, the food was incredible.
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 - Adolfo from the golf crew was also very kind and helpful.
 - Adolfo from the golf crew was also kind and helpful with very great tips and suggestions to help us navigate what to do around the resort.
 - There are numerous pools, ocean front chairs, gyms and even a golf simulator.
 - You can rent golf carts on the island and drive around.
 - Once we got to the island, we rented a golf cart and drove all around the island.
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 - An on-site photo session offering, spa packages, board-walk and other shops.
 - And dont forget to get a massage in the spa.
 - Shout out to Margarita at the spa!
 - The spa was delightful.
 - Had an excellent massage at the Zen Spa.
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 - The only thing negative is the food was not up to my standards and as I paid almost as much to go here as my other two usual Resorts , my expectations were much high.
 - but they do let you know in advance about this cost.
 - Why not have fewer and charge a higher fee and leave some chairs available.
 - Over priced for a two night stay.
 - Snorkel was supposed to be included, yet I had to pay an extra $300 for a 1 hr tour they said due to covid
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 - The staff make you stay even more enjoyable as the place there hands over there heart to greet you daily.
 - The staff was extra attentive!
 - If you want the best food the best room accommodations and the best royalty treatment from the most amazing staff this is the place you need to stay.
 - Staff was so nice and accommodating.
 - The staff was excellent and the resort was so clean!
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 - If you're looking to have a special time with your loved one and looking for adult only experience with top notch service, go to other resorts like Beloved, LeBlanc or Sun palace.
 - We have previously stayed at Royal Sands, Live Aqua and Moon Palace.
 - Stayed here over Christmas as a family of 4 (boys 16 & 14 ) having previously stayed at the moon palace.
 - We are not use to that as “other Hotels like Moon Palace catered to our needs with no restrictions) Waiters only served drinks to you which basically is truly not a stress free vacation in my opinion.
 - As a source of comparison, I have visited le blanc spa, beaches turks and caicos, palace resorts, jewel runaway bay, riu couples resorts and excellence resorts.
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