The hotel is very beautiful and the staff were amazing from the front desk, housekeeping and the bar and restaurant staff were amazing as well.

but breakfast which had numerous hot items and an omelet bar was really good

Overall a decent stay.

the bar sits right across the beach is just a great way to spend the day.

Goncalo was also fantastic at the Deck bar during the day and again at night.

Service at night at the bar right on the beach is great.

The staff is incredibly welcoming and friendly from the doormen, Front desk, to the breakfast service team, bar and restaurant staff.

Francisco and Gonzalo at the bar by the pool were excellent.

The beach is very wide at this point with many palapas to sit in the shade and waiters attending from Le Cap beach bar.

We were very impressed with the staff though, they were very welcoming, greeting us with our name and spoiling us rotten: David at Caribeno breakfast buffet, Gonzolo at the Deck bar, Claudia at the beach.

Jeremy and Gonzolo took good care of us at the Deck Bar.

even though only breakfast and a 6-8pm free bar and snacks are provided.

The beach area is good and the bar and pool nice, BUT, for the rooms and general facilities it's not that cheap.

We had drinks at the inside bar and Francisco was great.

It is about 15 minutes walk from Coco Bongo where there are a good variety of restaurants and bars, also a large supermarket and lots of shops selling tourist tat and excursions.

but also hit up Abolengo, an overlooked bar spot with great food and music.

They had a great bar between the pools and the beach.

Gonzalo at the beach side bar is wizard with a blender and surgeon with a lime.

Quick and efficient bar service in the lobby and at poolside we’re Gonzalo and Eleazar.

The waiters were great at all the bars and restaurants (including Abel and Miguel!).

A return trip to the airport in a taxi cost about 60 dollars, I pre booked a ride with a company called Cancun Shuttle, they were waiting for us at the arrivals hall.

.The halls and my room smell like mildew and gross vitamins.

Negatives were the stale smell in hallway and room and that they split our family up between 2 floors.

Pretty hotel with VERY room-lined long hall leading away from elevator.

The only downside was it felt like housekeeping were constantly stationed outside our room in the hallway, either for daily cleaning and then for turn down services which seemed to be done very late at night.

You might not know this, there’s about an eighth inch gap underneath the door, so whenever neighbors opened/ closed the door or a cranky kid crying in the hallway, we got front row seats to the action.

The only thing I would complain about is a smell that was similar to a sewer in the room and in the hallway.

Strangely, the door to the room was not very good at blocking the noise from the corridor, so our sleep was disturbed.

What didn't work: The carpets in the hallway were too old and first two rooms I was taken to smelled of humidity.

Things I disliked: some loudly guests; people who forget they are not at their home; listening to their stereo systems loudly at the beach; people high seating in the corridors or in the couches in the elevator hall to talk at night (needed to call security one day) – patience you are in Cancun; housekeeping, I noted that the maid who made our rooms was a bit nosy on our belongings; a few things were not found the way we left; the wifi only allows to connect two devices per room.

My room was on the first floor (to British readers that's the ground floor), and in a huge corridor.

but clearly insufficient everywhere else, from lobby to hallways.

I would not hesitate to stay there again - one little improvement could be made to the sound proofing of the rooms - particularly the doors let in a lot of noise from the corridor when people walked past talking.

If a person walks down a hall, opens a door or talks in hallway at one end of hotel you will be able to hear it in your room all the way at the other end of the hall.

Then down the hall for a soak in a salt water jacuzzi for about half and hour until our appointment times.

We could hear the people in the room next to us talking, to the point where we felt like we were part of their conversation, we could hear kids in the hallway laughing and playing.

Only negatives were the slow internet service, no area to dry swimsuits in the room or laundry facilities at the hotel,  can hear people in the halls, doors very thin.

Speaking of nice staff, Jonathan at the front was excellent, extremely welcoming to myself and my wife, and got me my Liverpool game on the big screen.

Amazing: Facilities; Staff; Location and Food.

Stay Report - 7/29 to 7/30

Location: This was my second time in Cancun, I think I prefer staying a little more south in the Hotel Zone.

Great hotel, amazing location, and exceptional staff.

Hotel was in a perfect location, quite area

They are hands down the best employees at this location and made our experience great and very personable.

Good location, 15 minute walk from restaurants and flea market.

Great hotel and location to enjoy a beautiful beach and hang out near the downtown cancun (hotel zone).

The location is also nice, walking distance to "town center" with restaurants and night life, also ferry to Isla Majures.

The restaurants located on the property are all very good, with a good assortment of menus.

Location was perfect, I walked each morning to the two story super nice grocery store to get snacks etc.. also a mini market right across the street.

You do need to know where you’re going and the name of place or location.

Because of the location and how this part of the beach is protected in the cove, the waves are minimal, and it is a great place to swim/float/have children play in the water.

Location beyond imagination, Perfect beach and  reef for snorkeling, Room are very nice and very clean, Restaurant need to  change attitude, very arrogant lady there need to get new job.. .Food not the best and overpriced drinks

Overall location and beach area is perfect!

but they are using it as the club due to the COVID pandemic) and located right off the lobby.

Whether it’s luck of the location or hard work of the hotel to keep it clean was not clear,

The hotel was in excellent condition, the service was stellar, the food was incredible and the location is very convenient with pristine beach access!!

If you are looking for a hotel with high standard and a great location, then Intercontinental Cancun is a great choice.

Mangers like Itzal said that she will call me back regards the problem we have in the room and of course she never did.

Without asking re my preferences, the hotel clerk said they prefer charging me the full amount in peso, then she picks up the phone, makes a quick call and announces my first night charge would be refunded, and I should pay in peso for the whole stay.

I would not call them hot tubs per say as the water was not hot,

but even with the phone 1/2 the time they dont work.

They moved us to a different room, had to call for a bellman three times.

We had unfortunately incidents of losing the same phone twice on this trip.

With all of the issues, there was never a phone call made to check on us, offer to 'comp' a meal, or even to send a small fruit platter to the room.

Getting the internet to work involved a call to the front desk and an escalation to tech support.

They were not standing around on their phones the way they do in the United States.

Had to make two calls to to the front desk to make them stop.

but it was not nice to make me pay for a local call to call a taxi, which I ultimately did not need to do because I downloaded skype to my phone and called the cab on my iphone through skype.

however the cleaning service annoyed me a bit during our stay because 3 out of the 6 days we were there, the lady forgot to leave water bottles and coffee capsules which meant I had to call the reception for them to bring them to me.

The cleaning staff usually forgot to bring the daily bottles of water or coffee, we had to call the reception a number of times when they forgot to put the stuff you actually pay when booking this hotel.

With that being said, later that afternoon, I came back to my room and received a phone call that I did not pay for my food when I paid in full and in American dollars for my meal and beverage.

but they just drop the ball, it just didn't happen after I inquired a few time, and they didn't even bother to call me back, nor didn't offer me any other alternative.

Every tweak we requested (like a hairdryer with a longer cord or getting an electric kettle to make tea) was followed up by a phone call to make sure we were pleased.

Throughout the trip Humberto never failed to call us by name or ask how we were enjoying our stay.

Rooms are dated and clinical, food at the beach bar was disgusting (frozen processed meat hamburgers), service was slow, totally overpriced hotel rates particularly when it’s not busy in low season and is not all inclusive, beach swimming area has nets which mean it is so shallow anyone over five feet tall can’t even swim properly, and very average to be considered an Intercontinental - it’s not even good enough to call it a Holiday Inn.

Dated rooms, cold ambiance and very poor facilities.

Over all the service was pretty poor, it felt like most staff did not want to be there and we were burdening them.

Unfortunately the cons are also significant: the damp room and poor noise-insulation.

Currently stuck in a very poor hotel in Playa Del Carmen and miss the Intercontinental in Cancun.

but he never appeared too busy to take 5 mins to speak to a guest that is having a poor experience.

This room's air conditioning was poor, as it was stuffy and humid.

The hidden costs, charges and the continuous discovery of additional fees reveals your poor management, this is masked by non-transparency on your web sites and advertisements.

The Only negative thing is the very poor internet signal everywhere at the beach.

Check-in was jumbled and lengthy, thanks to poor coordination between IHG and the front desk, and because the front desk played games that were not professional.

however, they do a poor job advertising it!

The lounge could definitely use an extra staff person in the mornings, the poor guy was running around like crazy and couldn't effectively service every person with the level he wanted to and I could tell he was a little frustrated at that.

however: poor coffee and a shower that could be bettered by increased water flow.

During check out, I complain about this fake upgrade and the poor view of the room, and they agree to exempt the charge of upsell.

I have no idea why people say they had poor service.

though was really poor in the room I stayed in, I kept on losing the signal and had to continually log back in which was annoying.

There are plenty of other choices in this price range, especially when you factor in the fees and expensive everything once you are there as well as poor service and additional hassles.

The beach and food and services were all very good.

Excellent beach, great diving with Scuba Du on site, great snorkeling on site, pretty pool, good restaurants on site, incredibly clean & well maintained, large nice rooms, great service in every way, only 5 min cab to town.

Breakfast is like a lunch too much foods.

You can also have lunch and dinner there.

Luckily there were outlets next to the bed and Wifi worked well

Dining: I had two lunches at Le Cap Beach Club which meant two decent lunches and cold beer and I had dinner at El Caribeno which made for a nice lobster dinner.

We ordered food from their restaurant “Le Cap” and the food was amazing, the best Pina coladas I ever had!

Breakfast was good, the drinks are good , the food too,

Mariano makes a great Margarita and couldn't do enough for us all.

Food pretty good at all three restaurants.

We really enjoyed the service and food at the Cap Restaurant within the hotel.

but we alternated with main restaurant as we had booked a stay longer and save  package which included daily breakfast.

The facilities at the hotel are amazing, boasting a gym, spa, swimming pools and multiple restaurants.

The food was excellent and the breakfast buffet was wonderful.

He still tells me to leave, and mind you there is people eating there already.

In the evening for happy hour, Mariano was just as pleasant and efficient.

We ended up checking out early and going to another AMAZING hotel who was super accommodating and clean, and the hotel promised a refund.

The club rooms are unusual because the lounge is beside reception in the lobby.

The staff was excellent with their English as well.

The staff are so nice, the beach is perfect.

Ivan was wonderful at helping with our lunch being fantastic!

She is very professional and has a fantastic attitude.

That’s very unusual for this brand, they also don’t have a 800 number to call and gave me their local number that they don’t answer..

PD Ester at the Front Desk was really great!

The team at this hotel really made for a great week for us all.

Martiniano has been taking care of us for 20 plus years and he is very attentive.

Staff warm, friendly and helpful with great attitude and all smiles.

She was incredibly knowledgeable and attentive.

Always ensuring we had everything we needed.

Shout out to you both Francisco and Gonzalo!

The staff is friendly and gracious and go out of their way to help.

Amazing welcoming by Coral at the reception.

InterContinental Presidente Cancun Resort, an IHG Hotel

phone

poor

hall

restaurant

location

When we got there we received a plastic bag with the ac and tv controls the staff stated that if we lost them we were going to pay extra for the items.

Just a thin cotton sheet so turn the aircon at night coz you will freeze to death.

You pay some decent money here for your stay and you get: (1) an unfriendly reception at check-in (where I received a lock for the safe and needed to sign for two remote controls (one for the TV - which didn't work BTW - and the other one for the AC unit). Seriously?

The air conditioner did work, the water pressure in the bathroom was bad.

The aircon,safe and wifi were both free with all inclusive (not sure for self catering) The wifi signal was brilliant, we were staying on the 5th floor and could use it fine and even out by the pool.

a new coat of paint, an extractor fan in the bathroom, a more up to date safe (one that uses a code rather than a padlock - it was quite onerous ensuring we had the key with us everyday)

Our room had a/c leaking water all over the table.

had to change rooms due several issues & poor A/C maintenance with leaking water on our beds. .

To sum up the rest of our stay the air con didn't work, the food was absolutely horrible (so we had to eat out every day) no refrigerator and microwave, no hot water most of the time, no light bulbs in wall fixtures, and no wifi in the rooms only in the lobby.

The room was very small, the bed was hard, the air conditioner didn't cool the room.

We then got upgraded to another room where the air-conditioning unit leaked all over our clothes. .

There was an interconnecting door in room and the walls were thin and kids regularly rattled door!

The air conditioner in the upstairs bedroom started the same thing on our last night's stay.

thankfully the aircon was noisy so dulled out the noise somewhat.

They told us that the maintence man could not fix our AC, the part that the AC needs is very rare to get.

We ended up here for 2 nights because our hotel had some air conditioning problems with a few rooms.

There was no A/C in the lobby or any where else.

Room
Are aircon broke and leaked out loads of water and ruined are beach towls, we had to wait for 2 days for them to change are room after the maintenance man tryed and tryed to fix it and in the end had to move us.

Mold still on the AC and still dripping, fridge not cleaned, and so on and so on.

but was not freezing but again if you walked along to the public beach that part of sea was warm like a bath!

The location is also great with amazing beach!

but if you want to enjoy a relaxing day at the beach or great food choose another hotel.

I had such a good time with the beautiful view and the services for the beach.

The beach was nice.No real entertainment.

They have activities for the kids during the day as well as a small massage therapy spot right on the beach.

There are many activities and games, we took a guided bike tour to a fantastic beach, they arranged transportation to the nightclubs.

So now the good  this hotel is set on the beach  so everyday you can literally be in the pool (maybe at the pool bar having a cocktail ) or go play beach volleyball with the entertainment crew who are brilliant such lovely people and made our stay very enjoyable lots of different activities for adults and kids the foam party was so fun!

The beach is quite small located at back of hotel  it is perfect for laying about during the day and in the hammocks  between the palm trees.

Nest to the beach and with average installations the price is very good.

Through internet I booked 4 days in all-inclusive Aquamarina Beach Resort Cancun, principally for its good location in the beach just a few steps away the ferry to Isla Mujeres.

but it's one of the cheaper hotels in Cancun that has a beach.

Beach volleyball is the highlight of activities.

The beach was of course beautiful and literally was a 15-second walk away.

The hotel is in a good location between downtown and cheap markets to one side and the entertainment and amazing beaches to the other side.

Once we were out in the water though, the beach was as very bright blue and beautiful to swim in.

They will tell you they have beach access, that is technically true,

Even that was limited to a pot, a pan , 2 forks, 2 spoons, a knife .

The hotel is located in a coastal area, so it´s incomprehensible as the hotel doesn´t have refrigerators for the rooms so that guests can keep their cold drinks
3.	the worst thing that happened was, when requesting the favor at reception to make a local call to schedule the taxi from the airport back, and the answer was that even if it was a local call, I had a charge

Even if you have all inclusive you dont have a fridge full of drinks or alcoholic beverages you dont have nothing like that.

They wanted to charge us a ridiculous fee of $760 pesos a day in order to use the refridgerator in our penthouse.

(2) a small, small room with really no space to turn yourself in the bathroom, no mini fridge, no "luxury" whatsoever (3) an elevator filled with cigarette smoke (4) "dated" looking food (5) cheerfully screaming fellow guests outside of your door after midnight (6) obnoxious, high gain, super loud pool music, (7) etc. .

My first thoughts on the place, it not as stunning as the other hotels on the way and could do with a bit of decorating, in our room there wasn't a fridge or tea coffee making area which I thought it would have.

They had a bottle of Absolute ( I'm a Greygoose vodka drinker ) which is not top shelf to me

The drinks are watered down and they just splash a little alcohol in the cups.

Also you must be aware the food is terrible, there is no minibar, and the hotel is old, beds are extremly ubconfortable and linens are old.

The only thing missed was a coffee pot in our room so we could enjoy a cup or 2 on our terrace before going down for breakfast!

I was told that using the kitchen and utensils and fridge would cost additional?

They don't provide bottle water or a fridge.

but despite not being full we were not able to be upgraded to one of these without paying a considerable amount more - they agreed to keep his insulin in the fridge though.

but surprisingly didn't have a fridge or cooking equipment despite having a stove.

yes the hotel does need to get fridges and tea/coffee facilities in rooms

Ivan even came over to London and came up to see us in Liverpool for the weekend.

Imagine 7 hours being needed to charge an iphone.

The girl told me that it was too expensive to call.

The plugs hardly worked because our phone didnt fully charge!

but one phone call and the problem was solved within 15 minutes.

I call the agent from Cancun on line she never answer.

You have to use an app on your phone to communicate with them.

Just be aware that at registration they are trying to get you to breakfast at another hotel to sell you vacation packages- Did not go, they insited a lot calling to our room.

We waited over half an hour at reception to receive attention to which I had to use my own phone to have the reception person speak to my travel operator.

We emailed CanJet Canada right away as they NEVER answer their 1-800 number when anybody calls, we received a reply to our email after our arrival home and they refused to do anything.

.while I was in lobby using my inhaler and just feeling horrible not one employee which was only a few steps from me tried to help me as they all jus stood around texting and on cell phones.

Very poor customer service, for any problems that we have such as car service or reservation we had to pay 5 pesos for every time we had to use the phone.

My boyfriend had food poisoning on the second day, i had to call the doctor out and in the end ended up paying 350 dollars out!

The maid came to clean the room everyday AFTER lunchtime so if you felt like an afternoon shower to cool down you  have to call reception to get towels sent to the room which we had to do on several occasions over the two weeks.

Well, if you call dirty water and boats parked on the sand, then I guess then that's your oceanfront.

but there was no english speakers) .. the food was ordinary after the first meal i ordered take out everyday, then when i had drinks that tasted terrible on my first day there felt weird laid down didnt wake up for 10 hours my fiance said two guys came to the door banging !!!

Our room gas 4 ppl and there are only 4 pillows, nothing convenient about this room because in the morning, theres a sound of hammering outside at around 7am.

The rooms were very loud, and I could hear people moving chairs from rooms down the hall.

Be aware that there is constant music being played in the pool area during the day, so a quiet day time nap is not going to be possible.

Food was horrendous ALL Mecixan cuisine , we we expected that as an option

You can hear everything from your room - everyone next door, anything sightly loud for a block away or more.

The hot tubs were not "hot" and one of them was cloudy water with jets not working.

Bathrooms too small like the ones you find in a airplane.

Unfortunately the hot tub area was out of order due to maintenance, which we were not told about, and the loud noise from the workers prevented relaxation.

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