There is a fantastic SPA with many treatments, and a beautiful chapel.

We had the most amazing experience at the Grand Velas Resort in Playa Del Carmen Mexico.

A 15 minute taxi ride puts you into the middle of Playa del Carmen where there is abundant shopping along with many restaurants and bars.

Short car ride into Playa del Carmen for a walk along 5 Ave, heaps of shopping, bars and cafes to entertain for the day.

We spent six days at the Grand Velas, a few miles north of Playa del Carmen.

Went into Playa del Carmen one day, was 20 US dollars each way and only 15 mins away.

After 3 days in Tulum staying at the Azulik hotel, we move to Playa Del Carmen at GrandVelas Riviera Maya all Inclusive Spa and Resort.

We took our first vacation since Covid to Playa del Carmen and had an amazing time at Grand Velas.

Tried different hotels in Playa del Carmen like The Fairmont to the Pablo Escobar Mansion in Tulum and I know about service, quality, etc.

I was very impressed with the Grand Vilas here in Playa del Carmen.

we have been visiting Playa del Carmen for more than 15 years and since we stayed in Grand Velas, it has been imposible to go to another hotel

I won a company incentive trip to Grand Velas in Playa del Carmen.

So, this is our 4th year in Playa del Carmen out of the last 5 years.

The location is great, its secluded back probably a mile from the main road that goes to playa del Carmen.

Would recommend this resort to anyone considering a vacation or getaway in Playa Del Carmen!

We have just returned from an amazing trip to the Grand Velas hotel in Playa del Carmen - its not often that you can say a holiday is perfect

Strong Wi-Fi all over the resort

Location
Close enough to Playa Del Carmen
Nice walk along the beach

Food
Whether it was room service, poolside, beachside, Azul, Fridas, Piaf or Lucca the food was delicious.

We used a new travel agent and booked at the Paradesus in Playa del Carmen.

Grand Velas is a 5 Star All Inclusive resort just a few miles north of Playa del Carmen on the Mayan Riviera.

Entertainment staff were a blast to play beach volleyball with or if we wanted to go on a bike ride.

I can only think they didn't act as it was a quiet time in the hotel and they couldn't be bothered.

but they didn’t have the show because as it’s off season.

My kids like the kids club a lot and wanted to keep going back.

We danced all night, and it was honestly just the best time.

She gave them dinner, took them to the evening show, and put them both to bed.

All great performances, there’s a karaoke bar which kids can go in and sing, they had a blast doing that also.

We toured the grounds in the jungle and rode to an area where we watched a Mayan ritual dance.

Angel, Mario and Tayde at the pool will have you covered for food, drinks and entertainment.

Our concierge RIGO ran the show for us impeccably.

There were plenty of activities to participate in including bike tours, salsa lessons, zumba, nightly shows and musicians, as well as the koi bar and karaoke bar.

The ladies working kids' club were so nice, they offered various activities throughout the day, remembered my daughter, would often ask if she was joining them for dinner and the nightly show, and she was happy to be in kid's club whenever we would allow.

They also had nightly entertainment, and since we went over 4th of July they threw an amazing party complete with a live band, fire entertainment and a huge spread of food.

Our kids used the kids club several days and really enjoyed their time while making arts and crafts, playing games and having fun with the wonderful kids club
counselors.

It seems drinks before dinner had to be in a quiet karaoke bar or you have to walk to the other section for a real bar.

they care about their guests and seem to play the long game in expecting that you will want to come back again.

And the evening shows were really well done  and a highlight to our evenings (they were much better than your typical “resort show”).

Great new buffets and super shows for adults and kid on the beach and in the zen garden.

The staff were clearly trying hard, the kids club credit to them did a great job,

Granted, some of our experience may be due to the very slow season.

THE DISTANCE BETWEEN RESORT AREAS: It's only about a three-minute slow drive from the Zen area of the resort (in the jungle) to the oceanfront areas, Grand Case and Ambassador.

Surprisingly had the worst service at the Grand Class beach (no one came out to help with towels and painfully slow offering food & water & delivering food).

The lines for inexperienced travelers were long and slow.

however EXTREMELY slow (it took us over 2 hours to order an entree each and a dessert each).

It was entirely too slow, stuffy and not that great.

but service was rather slow even thought it wasn’t busy.

Pool/ocean side food service can be slow as the food must be prepared and while the staff work hard, there are many guests asking for service.

but there were fewer evening activities (to be expected during slow times).

(It is stunning to me they don't try to fill it more by dropping prices to, at least, past guests, at slow times.

Inform your guest in advance that the Spa will be closed.

We never made it all the way to the spa because the massages right next to us at the pool were so good!

Extras -  The massage in the Zen spa was lush!

The spa is without a doubt the best in the world.

From setting up a visit to the spa to coordinating room service, the experience thanks to her genuine efforts made me feel like a true 5 star guest!

The spa was wonderful and definitely worth visiting (no one under 16 permitted)

The Spa was beautiful, and I highly recommend the water ceremony which is worth a trip to the Spa on its own.

The Spa is amazing, we had massages and did the water ceremony, it is an experience none of us had ever had, and we were all super impressed!

My day at the spa was unlike any experience I’ve ever had!!

We have traveled to many and if you like spas this will not disappoint!

From the food, to the rooms, to  the amenities, the spa.

The spa was absolutely amazing as we literally spent almost an entire day there.

The spa was a unique and relaxing experience, something that is a must while visiting the resort.

The water ceremony at the spa was a unique and relaxing experience!

The hydrotherapy journey was over the top!

I felt she went above and beyond to help make our experience very exceptional, a she certainly did, she’s very personable and made us feel special.

I guess it’s hit or miss, a lot of reviews mention amazing concierge experiences and we did notice many concierges walking around and checking in with guests throughout the day.

The food: Every meal felt like a Michelin-starred experience.

Looking forward to similar or even better experience.

As always, amazing and wonderful experience.

You are doing an amazing job with the crews you have on site, as a customer I can not stress enough how much of a good, fantastic experience we had.

Eduardo Aguilar at Concierge made us feel at home and he exceeded our expectations with his kind and always on point service, wonderful experience.

Wildlife and birds ate all around and the dinning experiences were all out of this world!

The food was way better then typical all inclusive, cucina de autor was a culinary experience and Lucca was a fan fave even with our family of Italian New Yorkers!

After checking in, we were assigned a personal concierge, Katherine Galindo, who made our experience so delightful.

It is an entire experience which is  relaxing and rejuvenating!

Grand Velas Riviera Maya

slow

staying experience

playa-del-carmen

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

I would say leave some days to be at the hotel i ended canceling my tour to Xichenitza to enjoy more of the hotel they have an amazing river with water slides and kayaking amazing pool bars, a beach, and a beautiful chapel you can hike up to.

The wedding chapel is incredible and our nephew's service was beautiful as was the reception.

Visiting the chapel was a nice quick thing to do (we were kindly offered a ride up in the little cart which was great as we were there as a storm rolled in).

Our room had beautiful views of the ocean as well as the chapel.

I closed my conversation with the manager saying I’d put this on SocialMedia and hope you are duly better informed because of it.

In addition, we had difficulty booking, attractions were closed, and then we’re deceived in paying additional fees when the product was different.

The hamburger stand was closed because rain was expected.

My room was leaking everywhere and I was told it was my fault because I left the balcony door open that if I didn’t know it was supposed to be closed no one informed me and I was told well you should know.

So we were looking for somewhere to get a drink after because of the stress everything is closed.

My only other real complaint was that for the second visit in the row, the 'Sea' beach was once again closed for the entire duration and while it was pretty windy, the sea was again not particularly rough at all, so it was annoying it was always closed.

We were unable to relax on the balcony and kept the drapes closed when in our room.

However, it was very disappointing that the rooftop pool was closed for construction work during our stay.

Our only complaint for the whole stay would be that the crystal pool up on the adults only rooftop was closed, we were able to use the other side of the pool though.

We also heard staff at the rooftop pool telling people the glass portion of the pool has been closed for only 2 days which is definitely not the case .

Unfortunately Xavage Park was closed during my visit.

Some activities were not available ,parks were closed.

There was one park closed for remodeling this during this visit.

but the lifeguards said they were closed.

Most of the attractions were closed and the hotel was partially open.

although a few of the restaurants were closed due limited guests due to Covid 19.

It took a long time and we were so exhausted from an early flight and long drive from the airport that we didn’t really do anything that first day besides eat at the buffet and only had enough time to briefly be in the pool for 2 mins since it’s closed at 8pm.

Private parties at the resort closed the closest pool two of the days and caused one of our reservations at a restaurant to be rebooked.

Swimming among stalagmites in dark closed cenotes and among  lily pads in more open cenotes. We definitely did things out of our comfort zone (jumping off things!)

Paddle boats were closed, cave slides closed.

I don’t recommend to become a member they don’t fulfill what they promise my concierge Maredy it’s the worst she incompetent she sends me to the hotel manager they don do nothing then I ask for her supervisor Gaby at check out and she doesn’t do nothing.

I took this to Xcaret management and their response was sadly crass.

The manager, Leyva, explained that each restaurant at the hotel has a station at brunch where they feature items from their menu. Genius!

I call the manager who apologized for the confusion and tells me that the park is booked.

This needs to be shut down and reopened with better management.

I lobbied to get a refund for the one night given we had to leave after the 2 nights stay and they finally agreed after speaking to a manager to provide me the nights refund. Well.

We had some management issues before coming .

After speaking with a manager, they removed the charge.

We were getting so frustrated we finally asked to speak to a manager, who was absolutely no help.

Management should be sooooo proud of these outstanding people!

His manager arrived and launched into her pitch and with no end in sight after over two hours we reminded her that we had a tour of Tulum. She glibly said "Well you aren't going to make it!"

A+

Here are some items for management:

1.

The management were not interested and rather rude in pointing out that it was our last day and too late to do anything.

Not even close… 5hrs later and 3 managers later we were still being talked into becoming members.

but that was completely up to us

Third, when we asked the manager for help with arranging the hotels we were told "Sure, no problem your butler will help you".

but management and guest services is that of a horror movie.

They had security escort us to our room where the manager, Mario Lopez, told us we would have to leave that day.

Rocío Castro who is a Guest Service Manager needs to attend serious customer service training and should not be the manager addressing these situations.

Emily's manager Carlos told us about some of the benefits and said that he'll go bring the membership price personalized for our traveling preferences.

It seems the restaurants and the parks are the entertainment.

They lost money during he pandémic and want to make it hot you have to reserve you parks now and make sure you make it or they will charge you and arm and a leg.

Maybe a park and an additional pool for children?

The photographers at the XCARET park were awesome.

They didn’t even want to give us map of the hotel, or introduce about the parks or anything.

She guided us to everywhere in the resort and helped us to book parks and activities.

the parks were truely gorgeous and we had once in a life experiments, especially at park Xsenses.

So worth every penny ❤️❤️❤️

The food, the service, the views, the care, the ambiance, the vibe, the cleanliness, the parks, everything was GREAT!

I asked a staff member where to wait for my transportation to Xenotes park and they directed me to an area.

I think overall this hotel is only worth it if you plan to go to all or most of the parks

With your all inclusive stay there are many parks and attractions available for unlimited adventure.

All in all we had a good time and enjoyed the parks and the time we spent.

Took her sweet time to explain everything from the hotel to the trees to the animals we saw on our way to Xcaret park.

Pools: There is a main pool with a sea view and a swim up bar.

Fabulous hotel.great location.great breakfast clean professional staff fab pool and roof terrace.

Specifically would like to shout out Eduardo who is the pool concierge by the main Trajinera pool and other pool bar, he really went over the top to help us with anything and really made an impact on how well our trip went.

the property is absolutely stunning (2 infinity pools, swim-up bars, lagoon, canals, and a beautiful beach).

First, form the pool up roof top Alejandro Barrera who was always checking on us and talking to us about the resort and his culture which that helped us learn more every day, thanks you so much xox 
Also our waiter Isai who had always our drinks ready and fast every day and Fidel at fuego restaurant.

the atmosphere during the day is best having different bands play also different enjoyed the drinks in the coconut by the pool.

Do the kayaks, paddle boarding, snorkel, the pools, swim in the river, eat, eat, eat.

- Food carts/stalls- we had at least one fresh coconut everyday (you could add alcohol to it if you wanted) if you're facing the infinity pool it's off to your right the pool bar is off to your left.

As a Fuego guest, we had certain benefits like two private pools (including a roof top), private gym, private restaurant, and biggest surprise of all -

The babies did love the slides at the octopus pool,

We are beyond disappointed that they will not consider an exception to use pools for 3 couples while we are there.

I’m dropping the are of everyone who was amazing to us as usual- Jose Martinez at the central pool made our day every day!

Luckily, we met a guy at kid pool, who was doing hotel survey, and he help us to get room service.

the hotel is so clean, and the pools as well.

We spent a lot of time at this pool, by the end of our trip we grew very fond of everyone there.

An example was the lady serving ice cream by the pool.

The bartenders by the pool made some great drinks and everyday we got something new to try

- Cantina Los Faroles- delicious Mexican food & lantern light show!

You can eat 5-course dinner while watching a dinner show.

If you ask my daughter what her favourite part of our two week holiday was she would say kids club every time.

We stayed at Casa Fuego and everything was amazing, restaurants, bars, show, etc.

In this case I can highlight that the property takes care of local people, is environmentally conscious and truly shows culture from around the country .

butterflies and caught the espectacular show.

Las Playas is a unique retaurant sat inbetween its own beach coves which adds that extra magic to the mouth watering menu and near it is Bio their Vegan / Veg alternative and evenery bowl in that place is a work of art in itself.

The parks are absolutely amazing as well with so many fun activities like snorkeling, zip lining, ATVs and even dinner and dance party boats!

He made sure to get us there and back safely and with fun entertainment.

We recommend the show Mexico espectacular is beautiful and culturally enriching.

Xcaret Mexico show is a must to go see, Xplor was very fun with limited on what my kids could do since they are young ages 5 and 7.

It's our second year here and the customer service, the food, the shows, the premises, everything is made to make you fall in love with Mexico.

In other words we were given the free upgrade so when in Rome, act like Romans.

My room was next to the show room for potential members and believe me, I saw many many people getting inside and outside to visit the hotel facilities the whole day.

The big show in the evening is a MUST SEE.

Other favorites were Las Playas with the evening breeze and the Cantina with the great entertainment.

The hotel offers excellent food and beverages (our tip: the vegan restaurant Bio with chef Sr. Bautista), clean pools, decent occasional entertainment of high quality, and very clean and generous grounds to enjoy and discover.

it's a wonderful hotel with a beautiful sea view the people are very friendly, you can dance, swim and drink whatever you want.

This wristband is used to access the room, all Xcaret parks and take photos at selfie stations.

We came back again to this amazing hotel, we tried all the restaurants our favorite is Las playas, best service ever our favorite server was Rogelio so professional and super nice, the food was amazing, coming back for sure, thanks Hotel Xcaret.

I traveled to Hotel Xcaret Mexico from September 29- October 6,2022 as a solo traveler.

My wife and I went for our anniversary and this was our first trip to Xcaret Hotel and it did not disappoint.

Hotel Xcaret Mexico has really been our home away from home and I couldn’t ask for anything else.

but even with that, it was still the best vacation and I highly HIGHLY recommend Xcaret.

Last weekend me and some of my friends went to Mexico and we stayed in Hotel Xcaret Mexico.

Hotel Xcaret please please make a coffee shop with dessert, pastries, snacks, ice cream, etc.

We were staying in Hotel Xcaret Mexico for 6 days and had a chance to visit the restaurant Las Playas in the resort.

We can't wait to come back again hopefully next year- this time at HXA (Hotel Xcaret Arte)!

26 guests are staying in Hotel Xcaret, 3 couples staying in Hotel Xcaret Arte.

Hotel Xcaret Mexico 

muchas gracias por una hermosa experiencia invaluable @ Xcaret Mexico Rafael Flores

We just returned from Hotel Xcaret Mexico.

Las Playa Restaurant at Hotel Xcaret Mexico is amazing with outstanding selection of seafood, angus beef and alcoholic drinks.

Actually the fine print state this discount only applies to bookings with the Mexico Destination Club which is only their Xcaret hotels.

Hotel Xcaret Mexico

management

closed

xcaret

park

pool

When I was done with brunch I was rolled back to the chapel where Daniel again picked me back up.

There is a small chapel up top and I released some of my moms ashes at the top, it was beautiful, she loved Xcaret Mexico and

We did have access to Xcaret Mexico, which made for great walking adventures as well as going up to see the view from the Chapel.

We had to ask around and they were all behind a construction wall where the big buses park

- They promise a comfortable ride from and to the airport… Not really, our bus was beat up and the AC barely worked, the ride is about 1 hour and 20 mins, they should offer bottle water to the least.

My biggest complain was construction adjacent to our swim out pool.

We weren't taken to a new room until 1am (and we were the ones who had to initiate all the parts of the moving rooms process), and they put us in the room next to scheduled construction that started early the next morning.

Even with the construction the taking place currently at Xcaret Arte.

Our very first night, we wanted to go check out the new restaurant, Arenales, beneath the pool at Cayuco that was still under construction back in August.

I wanted to take dance lessons as they were listed in the program and apparently it was "under construction"  Reservations are required for any of the art activities and since they do them inside they have very few spots.

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