My two daughters went for a massage 100US each and they said it was just ok.

With three kids that was usually an issue.

however in the meantime she still admitted a few more kids that walked in after we did.

A lot of children  everywhere, which we didn’t mind

It hit on all points for us and our kids.

You reached out to my kids and got them involved in all of the activities and they had the best vacation.

We chose this location for the water park because of our 5 year old child.

We paid $50 a person for a subpar meal which included kids over 12 and they didn’t even allow us to choose our meals.

I have a toddler with life threatening allergies to dairy, eggs and peanuts and the restaurants all accommodated this and made her food safe.

And an ice cream/candy shop for the kids to feel spoiled with treats!

I counted maybe 5-7 childless couples; everyone else had kids, which makes this place perfect for families.

My college age kids liked the buffet because of the choices.

The Shows were all ok. Lots of kids around.

We even saw a baby sea turtle heading to the ocean and across the street is a crocidile hanging out in the lagoon.

Almost all of them save for a few at night were for drop in kids 4 and over.

In addition, there are 3 restaurants, Italian, Mexican and continental.

The Mexican and Italian restaurants were my favorites.

The girl who was working told me to return next day as they were having tons of activities for the kids and the theme was Mexican so they would be making piñatas.

Or have someone who is well versed in the cuisine to oversee the different restaurants - an American option, Mexican, Italian, etc.

but I have had much better tasting Mexican foods in my hometown in Texas!

We especially loved the steak and seafood restaurant and the Mexican place.

The food was good, my favorite was the Mexican Resturant onsite they had the best Almond Chicken Mole.

but nothing special save for the Mexican restaurant and the grill at lunch buffet.

In addition, there are 4x other restaurants (Mexican, Asian, Italian and grill) and 2-3 pop-up stands (grill, hotdog/burger, tacos), as well as a sweets/dessert shop.

The fish at the Mexican restaurant, the bruschetta at the Italian restaurant and the chilaquiles at both morning buffets were the only thing that was really, really good.

We are coming to experience the Mexican kitchen as we always do in Cabo San Lucas.

At Azul - you will very much enjoy Asian and Mexican mixed on each dish.

*You also won’t be able to find guacamole except at the Mexican restaurant.

Dinner at the Mexican Restaurant was delightful!

He was very informative about Mexican food and culture.

Service was spot on.Special shout out to Luis at Azul and Melchor at the Mexican restaurant for service above and beyond.

We also ate at the Mexican restaurant which was lovely and food was good.

Honestly I would rate this a 4.7 out of 5 staff was amazing hotel was amazing 
Beach was beautiful pool
Was amazing 
Close to everything 
I am half Mexican so for me it was easy to get around me and my wife left the hotel zone and went into the inner city and had a blast.

The food is very good, particularly at the Mexican restaurant and from the beach side taco stand.

The poolside beverage service was utilized heavily (lol) and it was great.

We typically don’t do maid service when staying at hotels,

Great restaurants and amazing customer service!

The towel service was VERY efficient and they pool/beach towels that they give you are thick and very large.

Everything about this resort we enjoyed thoroughly, and the service was glorious.

Also only one day did we actually get good service at the Cabana.

The shops are abit expensive and the tours have to be booked within the hotel so you cant really go out and haggle a good price so if your a traveller get a cheaper place, this was a higher class service i would say

but after both calls I'm left with the feeling if I made the right choice or not or how would the service be during my stay.

All necessary stuffs and services are always at the right place and time.

Such a great place where everything is clean, service is above par, and so much to do especially with family.

Let me start off by saying the service was incredible!

I called Wyndham customer service and they advised that they would file a complaint which takes a week to process!

Service was great and everyone was eager to assist you.

Special shout out to the Ladies at the kids club - Ana, Alex, Rubi, Viri, Danna, Janna and Ali.

Magic shows, karaoke, live music, sports, yoga, friendly competitions, variety shows, etc etc.

The room TV - was a good size, worked great and I was able to easily connect and use my Roku so I could utilize my own TV entertainment.

And really appreciated the special New Years Eve celebrations including the entertainment and fireworks!! !

Our kids loved the magic show which included a gift with tricks to take home!

Overall great place to stay , worth the money for the all inclusive, very friendly staff and good entertainment- so I would give it a 5 star.

We visited 6 rooms and found all sofas to be in various stages of soilage.

.we ask that the AFTERNOON BINGO be brought back.

They had a couple of shows that got cancelled because of the weather.

The entertainment team especially won our hearts.

The different shows were also a lot of fun.

There's casino night too, very entertaining host!

Entertainment and shows in the evenings were very good.

The entertainment team by the poolside was amazing.

As a result, we missed the 8:00 PM beach show that we were all eagerly anticipating.

We also wanted to take the time to recognize the entertainment team (Christian, Alonso, Benga, Alexia, Luis, Andrea, Mariner) at the main pool, especially Christian who we chatted quite bit with throughout the week.

The staff, from cleaning to bar, entertainment, lifeguards and kitchen, everyone was  incredible, always going out of their way to make our kids smile.

* You can book excursions on site if you want to visit any local attractions such as Xcaret, Xel-Ha etc.

we spent two days off resort to go to xcaret and xplor (which also come recommended)

The A/C is LOUD - we only left it on during the day as at night it will keep you up

Final note: it was a great vacation for us as we ventured outside the resort to go to Xcaret / mall / other parts of Cancun and just relaxed in the sun and enjoyed the ocean when we could.

This was great because we didn't have to go out of the hotel looking for Tour agencies to go to Xcaret or Xelha.

Wyndham Alltra Cancun

show

kid friendly

mexican restaurant

We had sushi twice, Mexican once, Italian once, Japanese once, Argentine once, and French once.

We had the most incredible dinner at the Mexican restaurant at the Fiesta Americana tonight.

Mexican fiesta , fire show and aquatic show were awesome.

This place has amazing Mexican food, tacos, churros, soups.

La Joya remains a great Mexican option with a lively mariachi band and beautiful stained-glass windows.

They also prepared a special Mexican coffee with kahluha that was great as well.

La Joya Restaurant Mexican Food with the Mariachi Music was the best t experience.

There’s steak house, Italian, Mexican, asian and seafood restaurants.

Raquel greeted us at the Mexican restaurant and her personality and courtesy was 2nd to none.

Mexican, Hibachi, Steak House and French food were amazing

Great Mexican coffee
Great food and lovely hospitality by elias, carlos and yair.

A highlight was the Mexican restaurant in the hotel called Joya.

Also dined twice at La Joya, Mexican restaurant.

If you are looking for a great authentic restaurant for Mexican food look no further la joya is you’re place.

La Joya is the best Mexican food we have tasted.

amazing rooms all well decorated, the variety of food is amazing: steak restaurant, Asian, Italian, Mexican, Cevicheria, fine dinning and buffet.

While some offerings were decent, the Mexican Fiesta was a standout, featuring an impressive set up alongside a show with a well-presented buffet.

Face painting, people dressed in day of the dead garb, a show, shopping for authentic Mexican souvenirs.

The service was fantastic and the food was delicious.

The knowledge and the service attitude they have is so rare today, we are happy we met them.

Pablo and Miguel were amazing with great service.

Again, thank you and all for excellent service.

You better get ready for the best services and hospitality.

We would ask Alex where he was going to be at for the following day, so we could be there and get his awesome service!

We had a great time staying at this resort
Pros: 
-They have an army of staff working and very friendly
-we hardly had to wait in line for any service
-the dinner reservation restaurants were nice and even let us go in sooner than the time that we had reserved
-amenities and food options are very good

Cons:
- they dont have a long beach where you can go for long walks.

Our servers, Elias and Miguel provided us the best service.

The food was delicious and the service was even better.

A special positive review for Ricardo at the pool service, he has been very helpful and always attentive to our needs.

Service and everything else was exceptional.

Great service, great environment, ballet dancer is great, friendly.

Overall experience with service and meal were great!

Especially the great food and service at the Italian restaurant Chianti impressed me!

Great food, live music, and wonderful service!

The service provided by Elias and Yair during our dinner was commendable.

The amenities cater to every need, from spa indulgence to exciting activities.

The spa was excellent and cleaning personnel did a fantastic job.

Thank you for the amazing service, great room accommodations, and the spa- wow!!!

The spa has a hydrotherapy circuit that comes with your massage, and it should not be missed.

The rooms, the service, the spa, THE FOOD – everything was perfection.

The Gem Spa is amazing and my massage with Georgia was sooooo relaxing.

but the spa is beautiful and we enjoyed ourselves.

The spa was amazing - just wished I had more time to stay there All day 
Hotel with the best beach!

We had multiple massages and each one was very good.

The spa is amazing too, we booked a massage (with Ana and Heibe) and were able to enjoy the hydrotherapy before our session.

We did the 7 wonders couple massage, it was just heaven.

The gym was also being renovated when we arrived and was located in the spa as a makeshift gym.

3 of us experienced the Spa with messages and for one a chocolate wrap.

but not as great 

My wife had an afternoon in the spa  she loved the relaxation massage she got and the hydrotherapy was amazing.

The spa was unforgettable, it was the nicest spa I have ever been in.

Definitely don't miss out on experiencing this spa.

And their GEM Spa is known as the 2nd largest spa in Latin America, and is just pure beauty.

2 hours of hydrotherapy included with your spa treatment.

Spa:  (2• from my top 3), the service is incredible there.

Came to the Grand Fiesta Americana Coral Beach Cancun with my partner and our experience at the hotel was incredible.

We have been to Coral Beach 4 times already and the experience is always the best, except for the time share the first time we went.

Raul, the manager, Francisco and Santos made our experience the best!

Congratulations to all of you for our wonderful experience in your Resort!

Like in all my experiences, food is ok except for the reservation only restaurants.

Italian restaurant team consisting of Carlos & Pablo took care of us very well, the Mayan coffee presentation was over the top…ambience and violin music set the mood for a perfect romantic evening, would love to come back for this experience again.

Their service greatly enhanced our dining experience, making the evening at Chianti a highlight of our stay.

We had a wonderful experience at La Jolla restaurant.

It was the best experience we had at this hotel.

The music was a violinist and added to the experience.

We had a wonderful experience at Torii with Romualdo and Alejandra!

Great experience with a wonderful service of Elias.

It is just OK. Maybe I was coming from Hotel Xcaret and had high expectation.

Juan Carlos, thanks for being our new friend and thanks for helping us plan our trip to Xcaret.

but don't recall having such excellent ones as at Basilic - even at Ha at Hotel Xcaret.

It's centrally located near Selecto supermarket, Xcaret base station and Ultramar port if your want to visit Isla Mujeres.

Grand Fiesta Americana Coral Beach Cancun All Inclusive

staying experience

Mosquito and his crew always made sure there was great music and activities planned throughout the day!

Hard Rock Hotel is supposed to have rock music right?

Excellent hotel, great music, great restaurants.

The hotel lobby is fantastic especially for music lovers.

though it rained half of the trip, we had a great time getting massages, nice dinners, live music and shows.

A big thank you to all the entertainment staff at the pool and bar- Gus, kevoy, Paola, Robert, jd Dj, Regina, mosquito , Christian, Priscilla, Brenda, Soto, dj Lennin, has been a joy to get involved with all the sports organised by the team.

The atmosphere has such a great vibe, all the music playing throughout the resort was so fun, the shows were very well done each night, dining at all the restaurants was like dining at 5 star, expensive restaurants

If you want a loud party place then this seems perfect , we wanted a girls trip with yoga , spa and maybe a glass of wine at night with some chilled music .

The atmosphere at this hotel is electric, much like the abundance of guitars you'll find scattered throughout the property.

Inside, they had events each night and we were able to hear the music on the 9th floor--but it stopped at a decent time.

Also wanted to say we enjoyed the best entertainment in the temporary smash bar area with a saxophone player, he was amazing!

Each night there was a show ( MJ, acrobatics, circus acts, Rock Bands) and music or entertainment in the Smash Bar.

The music was fantastic, and the pool is enormous, stretching from end to the other end and featuring infinity and swim-up pools.

It was always fun to strike conversations with them based on their favorite music group / singer underneath their name plates.

the vibe manager Karen very music knowledge,we love the memorabilia tour!, also thank you to  Dave great content,Areli,Omaris for our lovely room, the guys from cleaning areas always pristine &  last thank you to Mr.Bonilla standing ovation 👏 👏 👏  to  the whole team You guys are Rockstars!!!

If you want to pay silly money for a view then that’s up to you!

Don’t even think you’ll get beach service unless you pay for a cabana.

Paid $1000 a night and didn't feel like it was worth it.

Even on check out we left a day early on Christmas because we had enough couldnt figure out we had paid already and asked me to do it again.

In addition, they attempted to shake me down and have me pay for a guest not staying at the hotel (staying at the Westin down the block) that I spent time with, despite me meeting the person on their premises and the person’s unchecked entry due to their own security’s negligence.

But the thing that I am very disappointed about is that  the pools don't have climate control, the water is super cool to the point that almost no one is enjoying, for a 5 star hotel at this price range, looks very bad.

but staff was rude, service we ordered and paid in advance for our bedroom wasn’t done as ordered.

Booze options reduced and past premium brands replaced with cheaper alternatives.

6) I paid for wedding services and the hotel charged additional charges to my guest entering the property.

For the price hotel is pretty outdated could use some consmetic work.

but i told her i do not needed it because i cannot smell; nonetheless, she charged me for it $25 USD, which is not fare.

🦈

Be careful, watch your luggage, don’t trust anyone, and don’t travel with expensive shoes!

They checked us in with a terrible room and we were asked to pay $156 extra for it.

If you want to experience luxury and great service in Mexico please avoid Hard rock hotel at all costs!

For the prices charged the hotel leaves one a little disappointed, am led to believe the naff view from our room is more to do with Tui rather than the hotel.

Wishing they paid more attention to detail regarding music selections and entertainment in that the vast majority of it catered to young adults.

You have to pay $20 if you do not return your towels,

The price of the massages is a little crazy even with a discount though.

Building was under remodeling and there was noise  and dust sometimes and nobody told us that.

4) I was not able to sleep well due to the construction noise.

but was slightly noisy but was bearable with the bathroom door shut.

The seating was limited so you couldn’t really avoid the noise.

From our room, the “presidential suite” with peeling paint and cracks and hot tub with jets that don’t work, to the hallway full of dust from concrete work on an elevator shaft to terrible barely warm food at Ciao restaurant.

Nicholas took a written account of the encounter to the director, and assured us we would hear from him soon.

but the constant maintenance shows there is still a level of commitment .

This is more a pint of tequila in a plastic cup with a gang of fat drunk americans shouting .

And, it is a shame that the grounds music (what they play through all the speakers) are on the same time as the DJ music; you can hear both standing in the pool which is very annoying.

The swimming pool and beach are insane (except by the noisy activities and a few kids playing), I did a lot of research about other resorts and I believe Hard Rock has the best pool (it seems you are inside the ocean), and that part of the beach is the best in Cancun.

The lobby bar is under renovation and this makes the are very loud and  crowded

Having arrived from a 14 hour trip, to be greeted with no welcome drink and a  deflated receptionist, in a very noise lobby was disappointing!

We were woken up by family pounding on our door in the middle of the night, and opened the door to smoke filled hallways.

The hotel is super old, the air conditioning was always very warm in the restaurants and common areas, the lobby smells like mold and urine, there was only one lift working, so for us to go to 11th floor was a nightmare, the room doors  are old and super thin so you hear all the noises from the hallway.

So I'm telling her our plane leaves at 1.

I couldn't even relax in my room because of the noise.

The music in the bar area is not load enough to hear most of the time which is annoying.it is a boring hotel 
We had a problem with our key not working so went to reception, only one desk was open checking people in

Rock Spa 
Eugena gave me an amazing relaxation massage that included firm pressure and helped remove a kink in my shoulder.

Also to servers Rosas (Zen)  and Emily (burger grill), Margarita (beach) ,and all staff from the various restaurants, you “ROCK”

We had no direct to join the Rock Royalty program.

From services and comfort to food and courteous staffing this place truly ROCKS.

This has become one of our favorite Hard Rocks.

We had a couple of issues in the Rock Star Suite,

but we got upgraded rock star level as well as booking all of our dinner reservations.

Our Rock Royalty Room was beautiful and the ocean view was amazing.

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