Search Result for “Service xcaret“ in Cancun

43 Results found
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico

Live Aqua Beach Resort Cancun

4.8

3271 reviews

Trip advisor
servicexcaretspaall-inclusivestaying experience
 - Overall our experience was amazing, between the travel and the actual resort, we were more than happy.
 - N/A
 - The people make the experience, the location, food and drinks are awesome.
 - The staff go above and beyond to make sure each guest has an amazing experience.
 - We were extremely impressed with every aspect of our stay and can't wait to return!
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 - The beach and pool cabins come with a foot massage, evens are being celebrated.
 - But you can not use is for spa, cabanas, upgrades, or practically anything else and it expires every day.
 - Everything is spa like.
 - The spa services and staff were excellent - very complete treatments, better and at a better price than those I have received in any Toronto spa.
 - The gym was very nice, along with the spa facilities.
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 - This was our 9th trip to an all-inclusive Mexican or Caribbean resort, and Live Aqua did not disappoint.
 - The food is incredible which is amazing because I have never had great food at an all inclusive resort before.
 - The drinks and food are what you would expect from an all-inclusive, some things were very good other things, just so so.
 - I've done a few "premium" all-inclusive resorts in Cancun and they've all been great!
 - All inclusive resort, food, drinks, and room service included!
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 - Outstanding service, everywhere!
 - Drink service was very good at the pool or beach.
 - The breakfast restaurant is excellent with a full buffet style service with cook stations for eggs the way you want them and custom blended fruit drinks.
 - but ran the best lunch spot with great service and so personable made us feel incredibly welcome what a great employee for this resort I wish my company had nothing but people like Guadalupe!
 - The only not *perfect* comments are there were large groups there towards the end of our stay for weddings and poolside service seemed to favor and cater to them a bit more than other guests, us included.
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 - We did an excursion to XCaret during our stay and sampled 3 different desserts there and they were WAY better than what we were given at this restaurant.
 - This involved a boat trip to the island – with cancun and Xcaret was also amzing.
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Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico

Grand Fiesta Americana Coral Beach Cancun All Inclusive

4.7

1907 reviews

Trip advisor
servicexcaretspamexican restaurantstaying experience
 - The spa is very well-equipped, and the experience was a pleasant surprise.
 - Some positives were the spa was incredible and the beach was beautiful.
 - Our room included a free hydrotherapy session at the spa.
 - We also had a spa day with a couples massage & it was the best massage I have ever had!!
 - After that complaint, we were given a complimentary massage at the spa as way of a sorry for the inconvenience/stress, which I have to say was great.
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 - Infinite Club If personal service is important to you, Infinite Club is a must!
 - The location, service and food are all great.
 - Service was pretty good.
 - For the amount of money that we spent per night for this resort, we expected service, food and amenities to at least be good.
 - We don’t drink a lot, so I really can’t comment much about bars other than service was great.
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 - The best is La Joya (Mexican) which we went to twice and Basilica (French) which is $50/per person extra.
 - On site restaurants are great, loved the Mexican menu restaurant.
 - The restaurants were wonderful, especially the Mexican Restaurant which had a mariachi band on our 2nd visit.
 - My experience at the Mexican restaurant… We were able to enjoy this beautiful place and its delicious food, the attention of Rolando and Azael was excellent, two very attentive guys.
 - We went to the dinner buffet a couple of times, the Mexican evening and BBQ was our Favourite.
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 - GFA delivered on some aspects,
 - Overall had a great experience.
 - He will make sure you have an unforgettable experience.
 - This was the best spa experience of our lives.
 - Fernando and his crew did everything they could to make it a memorable experience!
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 - We visited Xcaret for an excursion.
 - Juan Carlos, thanks for being our new friend and thanks for helping us plan our trip to Xcaret.
 - but don't recall having such excellent ones as at Basilic - even at Ha at Hotel Xcaret.
 - It's centrally located near Selecto supermarket, Xcaret base station and Ultramar port if your want to visit Isla Mujeres.
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Phone number icon(833) 284-9288
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Hyatt Zilara Cancun

4.7

3816 reviews

Trip advisor
servicexcaretspashowall-inclusive
 - Entertainment was awesome and the beach is beautiful and clean.
 - We enjoyed the entertainment each evening.
 - If Sevice, food, entertainment, dining options and over all wow is important to you… you will fall in love with Zilara.
 - Nightly live entertainment and daily activities at the pool, including my favorite, just chilling in a cabana.
 - If you like the Las Vegas quality shows, their evening shows will not disappoint.
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 - Xcaret and Chichén Itzá a great experience arranged by Alan(best day) inside the hotel.
 - Another thing, we bought a tour package - Xplor Fuego, Isla Mujeres and Xcaret.
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 - We also did a couples massage done by brenda and maria it was the best massage we have ever had!
 - The spa was nice,
 - but went out of his way to help book an awesome couples relaxation massage and followed through on it the next day to make sure we were happy.
 - Bertha took great care of us in the steam rooms, as she did last year, making our stay before and after massage a great relaxing time.
 - Otherwise, check out their otherworldly spa, which was the most relaxing experience!
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 - Best all inclusive I’ve ever been to!
 - It is an All Adult and "All-inclusive" property,
 - N/A
 - It was our first all-inclusive hotel experience, and it could not have been more fun.
 - This was one of the best all inclusive trips we've had yet.
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 - Extremely clean and service was impeccable.
 - Wherever he is you can be assured of good service by his staff.
 - Great customer service.
 - Service at the beach and poolside was good
 - Specifically Jesos the waiter in Spice Restaurant gave us outstanding service.
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 - DRINKS ARE NOT WATERED DOWN… The only thing I didn’t like is that you need to pay $6 dollars for Red Bull.
 - The beach area is very nice with what seem to be some free cabanas with lounge chairs and some that you pay either $35 or ~$180 a day depending on whether you want bottle service (ala Vegas).
 - I calmly explained that I wished to be placed in a room for which I had selected and paid.
 - A little expensive during peak season
 - The only negative we didn't like was the continued upselling in the restaurants beyond the all-inclusive price for better wine and lobster.
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Phone number icon(800) 943-5032
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
4.8

1526 reviews

Trip advisor
servicexcaretspathai restaurantmexican restaurant
 - The Thai and Italian restaurants had the best food!
 - The Thai restaurant was our favorite.
 - Thai: ❤️❤️❤️❤️ by far, our favorite restaurant in the resort.
 - Jose the bartender from the Thai restaurant and the pool bar.
 - The restaurants are always delicious - Jesus at Aurora and Alejandro, Abel, and Frezia at Thai took extra special care of us this past trip.
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 - Tours: We booked Xcaret and a Mayan Adventure there at the hotel, which gave us a discount to the spa.
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 - My 80 minute facial at the spa was my favorite!
 - The spa was relaxing like always - the back messages never disappoint - Dorey in the women's locker room is great!
 - The spa is beautiful.
 - The spa was amazing.
 - You wouldn’t ever have to leave the resort with four restaurants, two bars, infinity pools overlooking the ocean, a high-end spa, coffee shop, and gorgeous balcony ocean view rooms with whirlpool tubs.
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 - Aurora, for dinner, is the Mexican restaurant.
 - Our favorite by far was the Mexican restaurant, where we got to try the authentic Oaxacan menu.
 - Sun Palace is a place to relax, a place where you can experience Mexican culture.
 - Aurora Mexican is hands down the best on property, followed by Thai, very authentic and we have been to Thailand and know good Thai.
 - Monday is Mexican and Thursday Italian- highly recommend!
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 - We also received amazing service from the beach staff and dutiful lifeguards! Cheers!
 - Service was exceptional.
 - Service was also excellent!
 - The service, as usual, is great and the entertainment staff is always fun, polite, and full of energy.
 - The food, the service, Sandra and Luis of the entertainment staff were so much fun!
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 - Both my husband and I paid our way through school by waiting tables and bartending, so we know the service industry runs on tips.
 - This resort is expensive and WORTH IT
 - though there is a 16% tax attached to it.
 - Covid 19 tests are available with no cost for the guests.
 - Make sure you don't loose it as you may pay $130. 4.
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Phone number icon(800) 943-5032
Carretera Federal 307, Km 340, Cancun 77500 Mexico
Carretera Federal 307, Km 340, Cancun 77500 Mexico

Moon Palace Cancun

4.5

4224 reviews

Trip advisor
servicexcaretspagolfshow
 - Stayed here because could golf …one round $300 each Ok course brought our clubs.
 - We stayed at the villas at the golf course and loved it.
 - A variety of distinct restaurants, activities for all ages, pools or ocean and 27 holes of golf of course.
 - Great facilities and good golf on tap,
 - Great golf, gym, food, service, and the spa was spectacular.
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 - Traffic to xCaret is 2 hours.
 - We were at Occidental Xcaret, Sunset Princess and Dreams last Christmas and service was amazing there even at peak time - definitely a 10/10!
 - Other thing to do while in Cancun Xcaret, it’s amazing!!
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 - The few great things were the hot stone massage that I got at the Awe Spa at the gold course.
 - Great golf, gym, food, service, and the spa was spectacular.
 - N/A
 - If using the Spa turn up around 45mins early to use the water Journey (this is a lot better at the Grand then Moon Palace) #DiamondLife #DiamondUkUSA AT adehd2012
 - We did the spa 25 min massages as well and they were very nice.
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 - Our room was located near one of the sound stages
 - The entertainment staff work hard and make it really fun.
 - Great entertainment for all ages.
 - Food was amazing and the shows were so very entertaining.
 - Everything was top notch from the airport transfers, check in, pools, food and nightly entertainment.
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 - but if you want great service I would recommend Moon Palace.
 - Beautiful accommodations and excellent service!
 - The service was 5 stars.
 - Tremendous service.
 - Dinner at Trattoria was delicious and the service was great.
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 - At the end of the tour and a series of different salesmen trying to sell you a membership, which are very expensive, you are offered, what seemed to be, a fantastic offer.
 - We ended up getting charged twice the rate of a taxi for a slow shared bus ride, and "not my department" apology.
 - If you are a Diamond/Residence member and paid like we have this will put a very dark cloud on your pool experience while staying here.
 - We began payments 15 months before our stay and paid the balance off in full two months in advance for 7 nights yet didn’t have rooms when we arrived.
 - During the week the men all went golfing setup before we even got there by the groom which was only supposed to cost everyone $100 each
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Phone number icon011525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun

4.7

2570 reviews

Trip advisor
servicexcaretshowkid friendlymexican restaurant
 - The kids park is a huuuuge hit with the kids!
 - Mom and daughter trip that was wonderful!
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - There were even some earlier shows just for the kids.
 - This is the 7th year in a row my daughter and I have come to this resort.
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 - N/A
 - We also really enjoyed all the nightly entertainment, which was different every might and great for all ages.
 - Entertainment was also fantastic.
 - The entire entertainment team is the best in the business.
 - PROS: The beach, kids club events and what makes everything run - a consistent helpful, friendly staff.
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 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - This is our 5th trip to Mexico and we keep coming back because of the amazing Mexican people and the gorgeous beaches! !
 - It is clean, the staff is friendly and polite, like all Mexicans, it was a little too busy when we were here,
 - 😍 Food is great, specially at the Mexican cafe, which runs 24 hrs and I was so pleased to find that out.
 - The restaurants have good variety , including Azul (all of Asia) And Rosa (Mexican) … and if you don’t want to wait they have one with the international buffet that’s pretty good.
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 - N/A
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - The service is exceptional.
 - Service was the best.
 - Wow everything was accordingly , excellent service and more importantly friendly staff and people, they just cut out to be nice people 😎😎👍👍😍😍😍😍😎😎😎😎😎👍👍👍👍🤩🤩🤩 Thank you so much for the best dinner.
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 - This was great because we didn't have to go out of the hotel looking for Tour agencies to go to Xcaret or Xelha.
 - They don’t try to push timeshares unlike the hotel in Xcaret.
 - The first day we arrived, we were greeted by too many staff to convince us to join presentation for 90 minutes in order to get discount for Xcaret tours.
 - we also went to Xcaret that was amazing.
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 - We were charged for night that we were not there, which I understand,
 - but we were charged the $50 so that change may not be in affect yet.
 - Since they just became a Wyndham Alltra I was hopeful we could have used the credit anywhere
 - No unexpected charges.
 - We couldn't PROVE it so only offered room upgrade voucher to come back; NO credit for what we'd lost; then he didn't even leave us vouchers
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Phone number icon(833) 284-9288
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico

Hyatt Ziva Cancun

4.7

4521 reviews

Trip advisor
servicexcaretspaall-inclusiveshow
 - staff and choice is phenomenal - the brewery was a nice place to cool down and sample some drinks and play some pool overall a thoroughly enjoyable holiday we also made a trip to Xcaret which the hotel helped us to organise recommend a visit!
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 - We stayed at so many other all-inclusive resorts in the Cancun area,
 - The all inclusive stay was beyond what we could have imagined.
 - We opted Ziva, an all-inclusive resort, for our first family vacation at Cancun.
 - Overall, every staff member was delightful, room service was great, hotel cleanliness was the best i’ve experienced and the food was so great compared to all other all inclusive resorts i’ve stayed at!
 - For an all-inclusive, the food was incredible.
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 - The service from Check-in to Check-out was nothing short of excellent!
 - but this place was the most remarkable not only because of the unique location, but also the quality and flavor of the food, and the superior customer service that were second to none.
 - The rooms were clean and the service from the staff was amazing.
 - The restaurants, food service were excellent.
 - Great stay, service, value and overall experience.
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 - The only thing negative is the food was not up to my standards and as I paid almost as much to go here as my other two usual Resorts , my expectations were much high.
 - but they do let you know in advance about this cost.
 - Why not have fewer and charge a higher fee and leave some chairs available.
 - Over priced for a two night stay.
 - Snorkel was supposed to be included, yet I had to pay an extra $300 for a 1 hr tour they said due to covid
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 - A big shout out to David from the entertainment team who's a top man.
 - We specifically had great interactions with the entertainment crew: Jeshua, Victoria, and David were the best!!
 - They have dinners on the beach which was such a cool experience with a fire show for an extra charge.
 - Absolutely great food, all day great entertainment, we never got bored, amazing property, very attentive and responsive staff, we will happily return again.
 - The entertainment was great also.
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 - An on-site photo session offering, spa packages, board-walk and other shops.
 - And dont forget to get a massage in the spa.
 - Shout out to Margarita at the spa!
 - The spa was delightful.
 - Had an excellent massage at the Zen Spa.
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Phone number icon(929) 207-1033
Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico

Paradisus Cancun

4.4

1234 reviews

Trip advisor
servicexcaretrestaurant reservationsuite viewplaya-del-carmen
 - Shortly after driver walked off I realized that the Xcaret bus had left me and my family
 - We went to Xcaret and we had purchased Xcaret Plus 21 days before our visit so we got a discount!
 - Yvet coordinated my day trip to Xcaret and was extremely helpful.
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 - We stayed in the one bedroom ocean view room.
 - I stayed in The Reserve pyramid in a one-bedroom ocean view suite with my family.
 - We spent most of our time by the pool in chairs overlooking the beach.
 - We chose to go on vacation very last minute so we paid about 3800 for our Junior ocean view/7night stay at Paradisus.
 - We stayed in a one bedroom ocean front suite in the “reserve”.
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 - Everything was arranged from the start, from dinner reservations to reserved bali beds by the pool.
 - DiORDjE, our personal concierge, got our dinner reservations and cabanas by the pool.
 - Reservations for dinner were taken care of every night, arranged car service, our spa appointments, daily pool side/ beach front lounge bed reservations and was available 24/7.
 - There are other restaurants to reserve and try in the evening, they were also good.
 - but our flight was getting in late and we wanted to make restaurant reservations and work with our concierge to ensure our arrival went smoothly. 2.
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 - but most days we came back around 3 or 3:30, and the view we paid for would have been nice.
 - N/A
 - The one that dispenses USD only had $50's and they charge you a lot for the transaction fee.
 - The pool concierge tried to upsell us to Bali Bed for $220 USD per day since we no longer had a reservation.
 - Twice we paid a little extra to add lobster tails-delicious for sure!!
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 - The pool and beach is amazing, the rooms are great… and the best part is the service provided by a hardworking, engaged staff.
 - The service and all the staff here were pleasant and kind.
 - Also, we used the babysitting services with Liliana, who also is an amazing aesthetician in their spa.
 - All the service is absolutely wonderful!
 - Also the 2 ladies that attend beach service area!!
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 - We chose to spend the extra money to stay here because I've been tp the Playa Del Carmen resort a few years back and had a great experience.
 - I booked this hotel after the most wonderful stay at the Paradisus La Perla in Playa Del Carmen in February 2020.
 - We had a lovely, relaxing time at The Paradisus Playa del Carmen for a corporate event September 16-20, 2021.
 - We went from Paradisus Playa Del Carmen to Paradisus Cancun and had high expectations from spending five days in Playa Del Carmen, which is an exceptional property with exceptional service.
 - We opted to stay in the Reserve section of the hotel based on prior experience at another Paradisus property in Playa del Carmen.
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 - It’s the only resort I’ve ever been to that you are completely alone in the pool at 9:30 am, because it’s freezing cold!!
 - I will note that it is the hotter side of the hotel, our air conditioner had a hard time keeping up so was usually at 74-75 in the room.
 - The AC was not working.
 - However Paradisus Cancun blew it out of the water for our company trip, I can’t think of a single complaint.
 - but we assumed the Ac had been off since it was an unoccupied room.
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Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulkan Km 8.5, Zona Hotelera, Cancun 77500 Mexico

Dreams Sands Cancun Resort & Spa

4.3

1101 reviews

Trip advisor
servicexcaretvolleyballlobby barbeach restaurant
 - Both always had a smile and went out of their way to provide top notch service.
 - Wonderful service by Edgar, he was very attentive on when we had empty drinks/plates and made us feel at home.
 - Great service.
 - Alejandra with VIP services resolved an issue that came up during our stay.
 - Addy, Gerson and Misael provided A+ service.
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 - The entertainment staff (Karina, Angelo, Osvaldo, and Jennifer) were very fun and a great time, I really liked kayaking, volleyball, blackjack, and water exercises.
 - They had beach volleyball, water volleyball, poker, swim competitions,.
 - Ocean volleyball was one of our favorite activities.
 - Thank you to the entertainment staff: Karina, Jennifer, Angelo, Odette, Jose', Yamile, Moreno, and Osvaldo; we had sooo much fun "Lotteria", Ocean Volleyball, Pool Aerobics!!!
 - The entertainment crew specifically Moreno, Jennifer, Karina, Matthew, and many others did a great job of getting our group involved in activities such as volleyball, kayaking, wine tasting, Spanish lessons and ping pong.
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 - It's not 90 minutes, it's like over 3 hrs and constant pressure and you can't leave on your own.
 - At that point we wanted to relax and shower before dinner.
 - Then the room is lacking basic amenities like a hair dryer.
 - We were not offered robes even after asking, before our massages.
 - however after messing with the shower head it became one of the best power showers I’ve ever known, although this did result in flooding the bathroom as the shower screen was not effective to hold back the volume of water!
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 - We loved visiting Ricardo who was at the lobby bar during the day.
 - Laura in the lobby bar was absolutely lovely.
 - And it was great to see Ricardo in the lobby bar!
 - but not least Laura (lobby bar), great espresso drinks.
 - Rendezvous- The lobby bar was a place that we spent a great deal of time before and after dinner.
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 - On Fridays there is dinner on the beach along with a show celebrating Mexican culture.
 - Valentine’s Day was very special as we were invited to a renewing of our vows ceremony and the Valentine’s Day dinner on the beach was awesome.
 - The hotel offered a number of beach dinners, which again to get good service and a good table where you could actually see the shows, you had to pay.
 - She went out of her way to serve us lunch on the beach and made sure that the drinks were steadily flowing.
 - Preferred status is worth it for the preferred whiskey and the beach access.
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 - We visited Secrets in XCARET.
 - We booked all of our excursions through the Xcaret and they did a fantastic job, always air conditioned and the food at the locations was great!
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Phone number icon(800) 578-2900
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico

Omni Cancun Hotel & Villas

4.6

2323 reviews

Trip advisor
servicexcaretspaall-inclusivefamily
 - Ruben gave me an Omni therapeutic massage and it was absolutely amazing!
 - We hired the cabana on the beach and had package 3 which included champagne massage seafood platter and waited on hand and foot I’d highly recommend it
 - N/A
 - Amazing rose body scrub and Omni massage hot stone and reflexology by Gaby.
 - N/A
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 - Great meet, service and atmosphere!!
 - Wonderful time at the Omni resort Cancun eating dinner at the piña colada restaurant having fantastic service and a wonderful birthday recognition!
 - Cristhian was the server I requested everyday when I ate at the Paloma and I highly recommend him because of his great service.
 - Great guy and great service at the Omni.
 - Very good service, clean and comfortable stay in the villa of Omni Cancun Hotel and Villa.
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 - but quiet, which may be the aim since you're at an all inclusive anyway.
 - The food was as you expect at an all inclusive.
 - even tho it’s an all inclusive.
 - Breakfast is really good and so much better than other all inclusive hotels.
 - We got room service once which was an additional $5 with our all inclusive, super convenient.
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 - Covid doesn’t stop these guys when it’s time for good family vacation or friends !! !
 - The staff went above and beyond to make us feel like family while we were here.
 - There is great service and there are lots of shows to enjoy with friends and family.
 - Our family just returned from the Omni with this being our fourth stay at the resort.
 - Family friendly resort with lots to do and right on the beach.
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 - On a positive note, we were traveling around Cancun and visited Xcaret and Rio Secerto.
 - From the check in, the amenities, all of the food, and ease of booking day trips and excursions - we went to xcaret and isla de mujeres which were both fantastic!
 - I highly recommend Xcaret and ChiChen Itza.
 - We brought Xplor Tour, Tulum Cuba, Xcaret Tour.
 - I recommend renting a car from the airport, so you can drive around to close by destinations like Xcaret, Xoximilco etc
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