their Mexican restaurant is right by golf club, dinner requires reservation.

Many excellent dining choices, fabulous spas, and a challenging golf course.

Also the golf starter team consisting of Noe, Angel, Adrinal, and Luis as always treated us with respect and were always ready when we showed up to play golf.

I flagged a golf cart driver gave him $5 he helped me take the luggage up to my room.

there are little golf buggys that take you from the different areas which comes in handy for little legs.

Adani our golf instructor has a gift as an instructor.

Our kids had so much fun, the golf course is really nice as well.

The grounds are huge and they have golf carts constantly running to take you from one place to other .

My family and I booked the beginner lesson for the Moon Palace Golf Academy, and we were not disappointed.

I would skip "Gondola," which was totally average. The Indian restaurant "Agra" which did require a reservation was fine, as was the Italian restaurant at the golf course "Trattoria."

They do have golf carts that drive around and pick you up.

but I haven’t mentioned were mini golf, the spa, play on the beach, watch the shows.

Getting around the resort is easy with the golf cart transportation and just go to one of the stops and check out the map and see which letter route you need to catch and they will take you where you need to go.

The service by the service staff was superb - restaurants, poolside, housekeeping, golf cart drivers.

- Trattori (Sunrise / Golf Course) - what a lovely restaurant.

A great introduction to golf and the instructor was very helpful.

There are so many other restaurant ideas that would crush it at that golf course setting.

If you like to enjoy the delicious Traditional Mexican food, Moon Palace Cancun's Mexican restaurant has it!

We stayed at the moon palace before the pandemic and had the time of our lives.

We wanted to love our trip to Moon Palace,

The staff at moon place sunrise and Nizuc are all so happy and genuinely friendly.

Others in my family usually prefer to stay at this location, Moon Palace Sunrise, so I really hope that they can bring everything back up to the higher standards that we're used to.

We did a four day trip to the moon palace sunrise and had a wonderful experience.

We would definitely come back to moon palace as it has a special place in our hearts as we got married here.

Overall, as far as all inclusives go, you are getting a lot for your money at Moon Palace.

This restaurant is a hidden gem in the Moon Palace Resort.

Moon Palace Cancun delivered a relaxing and wonderful experience.

I am at the moon palace right now and restaurant reservation system is bogus.

This resort is beautiful and the Nizuc was more peaceful and the best part to stay at Moon Palace.

My hope is that this review helps you feel confident to book this hotel (as a celiac) and provides some areas to perfect Moon Palaces GF options.

A few clean up items I’ll mention below and I think Moon Palace could be one of the very best all inclusive resorts in the area.

All the staff at Moon Palace Cancun is exceptional,

The many wonderful palace workers made our trip a delight.

Moon Palace - we'd love it if you could change this :)

Now let's go through the restaurants we had the privilege of dining at:

- Tavola (Italian) in the Grand- GF pasta was great and really tasted great.

The Palace resorts app is really good in general, especially helpful to make dinner reservations.

The front desk is difficult to deal with, especially if you lose your bracelet, fine print costs you a lot of money.

Check-in was chaotic and clerk required us to charge another credit card for the entire trip that was already paid for in March.

If you wanted to attend the new year's eve party, it was an additional fee, lol.

Used to be a five star…still cost of a five star

The hospital trip also cost over $800 which we had to pay as well.

Don’t come here unless you like abuse and pay $20K.

For the price we are paying, we could be staying at the Four Seasons.

but you would have to pay for something first.

Note of not staying at The Grand: you must pay extra for the water slides.

But I don't think the additional price is justified for service or food.

Everything is falling apart, we paid extra for a swim up suite which was worthless and a joke.

Considering that they don't get tipped and what they are probably being paid, the servers were amazing.

But I Would not stay there again for regular price.

At $600 USD a night, this is completely not worth it.

Paying 16% tax for a service/good that is marked up at least 84% higher than what you would pay in the US is like getting no real value.

The bunkers are full of rocks and the course itself is not in pristine shape that you would expect from a course that charges $300 a round.

but we were told that he could be seen by their doctor but any expense had to be covered by us.

We paid for Ocean view and that was not Ocean view.

but they do not compare to the service and attention to detail that all the employees pay to everything they do at Moon Palace.

Thank You for excellent service and delicious food.

Great time, great service and had the best time on holiday with my family here in Mexico, Cancun.

Special thanks to Noe in the Golndola restaurant - such gracious service.

Luckily we came across Emilio in Guest Services who helped us sort out two restaurant reservations.

We travel all the time and this restaurant is definitely up there in terms of the food quality, service and ambience!

The employees on the resort for serving and cleaning were amazing 100% customer service ok that level no questions asked.

Bravo Gilmer and Yahir, excellent, excellent customer service.

Had a wonderful time at the Riviera Maya—excellent, marvelous service by the manager Ana, the host Marco, and the waiter Fernando.

Amazing service and an amazing friend while we were there!

but Antonia really went above and beyond in her service and hospitality that we requested her section whenever we went to Momo.

The service at the other resorts we stayed at also far surpassed the service received at Moon Palace.

but the service and people make it amazing.

butlers Israel and Osvaldo - we would not have returned if not for their great service (we usually prefer smaller resorts).

Overall, service in all areas has declined as a whole

Waiter Dario and her supervisor Anna are the magic combo on the floor - they gave us VIP-level customer service every time we came to enjoy at the restaurant  and they made our 5-day experience memorable!!!

No music or entertainment to ring in the new year there.

The App was a little bit helpful to find what entertainment there was,

The Momo Tepanyaki was delicious and the chef was massively entertaining.

The shows, activities like sailing, kayaking, biking, play room, Wired, etc.

The cook who was at our table was very funny and did a great show.

Montserrat cares about all the guests and gives so much energy and also helps out at the shows in The Grand Theatre.

The entertainment staff Isaac, Raymond and Kevin were amazing and made the days fun!!

Entertainment at night we thought was excellent- very talented acts.

I have been coming to  The Grand Moon Palace for 8 years now and Ernesto el Chef bailarín, just made my day with his dance moves and the delicious ice cream he serves,  You must look for him near the pool at Sunrise.

It was a joy to relax and let the wonderful pool attendants; Marvin,  Amalia, and Amairani, bring you any beverage and food selection with a friendly and attentive “how are you doing?”

The children especially liked the elderly ice cream caballero with the hat and funny dancing.

Their entertainment team is amazing and always something going on.

The entertainment staff at the Sunrise (Jesus and Mitch) were very engaging and went out of their way to make things fun.

The entertainment staff sexy Issac, Doris, Sahara and Kevin made my family’s stay so fun!

Perhaps because most of the high-end dining experiences are there, as are the elaborate kids’ waterpark and a dance club for the late nighters.

Circus – The manager gave us a tour of the facility. 12.

Was quite disgusting to think that this would be acceptable to them.

The food was absolutely disgusting you couldn’t get in the Al La carte restaurants as they was all booked up.

Beach was full of seaweed and smelly -  water looked u healthy to swim in.

Stayed 5 nights, on night 3 I started noticing a urine smell from our mattress, stripped the bed and found our mattress was covered with urine.

Also, the beach is completely brown and unswimmable, and smells like sewage.

Steps have been taken to keep the majority of it several hundred yards offshore, so the stench does not permeate the atmosphere throughout the resort.

The food is disgusting, and think twice if youre going to have a wedding here because the way they treat guest is horrible and they dont care.

The room had a strange smell, insects, and technical issues with the app.

While on the property, the golf carts and lobby-to-lobby buses meant we never had to break a sweat.

although there was some seaweed in the adjoining beach, crew was constantly cleaning it out (no smell of seaweed).

Maintenance was noticeably lacking, door to room did not close properly, curtain pull broken, drain in hot tub broken, sink drain almost fully blocked so water would not drain.

If anyone use to or expect 5 star experience like international hotel brands (Marriott group, Hilton’s or Jumeirah) don’t expect anything like that here… Property old and tired and staff are undertrained to offer remotely comparable service..

Will NEVER return to this hotel even if it were free..

We checked out of the hotel and stayed in the Grand afterwards… hotel was much newer and didn’t have the same smell issues

but blimey u would think a hotel like this will entertain the guest indoors, instead they had some women screaming some nasty boring songs.

The food servers were handling food without gloves and that’s very disgusting   This place is falling apart, the employees here are way too pushy to sell something

but the sea water is disgusting with discolored water and the seaweed problem.

The bed linen particularly the pillow cases smelled like urine.

Booking appointments for spa with Jorge took over a month.

I would highly recommend her and the spa.

There was no ventilation in this dining room, we all felt like we were in a sauna.

My favourite was Lorena from the Spa at Sunrise.

A trip to Moon Palace cannot be complete with a visit to The Grand AWE Spa.

The fine print is there is a 16% tax out of pocket payment associated with these credits and there are limits on what you can use it on (golf, spa, upgrades, etc).

The spa at The Grand is also one of the highlights of Moon Palace.

A good time was had at the Unique Day Spa on several occasions and a highlight being the Library Bar which has awesome drinks.

I had many massages in my life and she obviously very experienced.

Pools, spa, excercise and bars were top notch.

Next to impossible to contact diamond transportation following a spa treatment at the Grand to return to our room at the NIZUC.

The spa at Grand and the golf course is a one-of-a-kind experience.

Had two deep tissue massages from Selena.

We spent time at the pools, and we frequented the Spa.

Claudia at Awe Spa was amazing at scheduling our whole family for facials and massages.

He scheduled all of our spa and dinners perfectly and worked closely with our

Ana, you have a great team and we really enjoyed you and your team!

but help feeling like the staff and guest were all looking at us, and kind giving that look like " what are you doing here".

After a 15 hour flight from Spain with two young kids, it was so surprising to receive such a hostile reception.

These folks lie through their teeth, smiling the whole time.

Wish every employee at the resort was as attentive.

Staff, unfortunately, provided little assistance, merely suggesting I find a spot on my own.

I truly feel bad for the staff because they’re trying

There were a lot of staff standing around,

As someone who has worked in the hotel  industry, smashed glass needs to get reported and cleaned straight away, obviously staff failed to do this and especially as it was in a communal area as well.

David from the hotels management team came and was equally unhelpful.

Pool side - as a test i gave the lady $5 to take care of everyone she never left us, everyone gave her more after she did a great job.

really big resort, lots to see and do, hotel staff are all really friendly and the food and drink is really good too!

There are two kinds of restaurants-one is the buffet kind and the other one is the sit-down.

He was patient, fun and very instructive.

Moon Palace Cancun

price

smell

service

golf

moon

palace

staff

show

Unfortunately, I was returning from the pool and found out that our cards did not have this properly programmed.

We came back from our wedding at 5am with no card key, we asked the front staff to issue us another key, something quick and simple in normal circumstances.

You would imagine that the dishes would be more memorable for the 2x-3x above normal that they charge.

Add to it, the Euro 15 parking charges for 'in house' guests.

Found both destination charges broken down.

You don't expect these issues from a top 5 star hotel, they need to do better- and my first point regarding the sneaky charges left a sour taste in our mouths.

- The day after the wedding, someone from the ‘wedding team’ saw us at reception, said hello and in just enough time for me to retrieve my card from ‘check out’ she was walking away with another couple about to view the venue for their own event – not even a ‘How was it?’, I understand there are other customers

So he changed my card ( I told him that changing card wouldn’t work, since my door didn’t react, he obviously didn’t understand it.

We were told they have a virtual system for classes (akin to peloton), so we decided to do a virtual yoga class, and while we were doing it they came to tell us that there is 15 Euro charge per person- Really for a virtual class, and per person??.

The team had put a 1500 euros charge for carpet cleaning for a chocolate dropped on the carpet.

"UnionPay" credit card NOT supported
Honestly, the successfully rate of using  "UnionPay" credit card in Portugal, which is ~80% (Compare with Astana of Kazakhstan in year 2018, It's over 90% in there.) .

We had lunch at Arola in the terrace with outdoor seating and a view of golf course.

Access to golf buggys, to explore the extensive grounds was great, despite us not being golfers and cost approx 30 euros per hour.

but there you go, would absolutely love to know what that is and where I can get it, we played golf at the main golf course which was fantastic and the staff were  so accommodating let us us go out as a couple  .

Fr anyone coming for golf you should insist on a discount before you play, greens are great

A large resort surrounded by a golf course, Sintra park and residences with friendly

We can't wait to visit again and hopefully play golf next time! !

The golf course is a nice layout, the greens were in good shape and the staff were very good there as well. However.

We tried to book golf and the Italian buffet in advance

When you pull up, it's beautiful and in a great location surrounded by expensive homes and a lush golf course.

Stay here for  a Golf Holiday as its attached to the resort.

The setting was beautiful, my husband was very impressed with the golf course.

This is a very lovely resort with great recreation facilities, including a pool, an excellent golf course and the possibility to visit a beautiful monastery on the grounds of the resort.

but not least you will not get bored there are so many activities a nice gym, padel court, mini golf, hiking trac and much more.

I am delighted to share that our experience at the Penha Longa Resort was the ABSOLUTE BEST - from the incredible service, to the amazing suite, delicious food, and gorgeous grounds.

Nevertheless: the grounds are great to explore and worth two nights!

Stayed in a ‘Cascais Suite’ for 2 nights, which had amazing views of the grounds, chapel and mountains.

Nice grounds and well appointed guest rooms

Certainly we enjoyed our stay at Penha Longa - great choice of restaurants including two Michelin-starred ones (we loved Midori in particular), beautiful grounds perfect for a morning run, great base to do some sightseeing in the region (Sintra, Cascais - we even went to Lisbonne one day), historic monastery buildings for character, outdoor (2 of them) and indoor swimming pools.

On the plus side, most of the grounds are quite nice, the pool areas are beautiful (and the staff there friendly), and we had a decent room service breakfast on our terrace.

This property is undervalued on the Bonvoy scale
- The hotel staff communicated quickly and thoroughly prior to, and during, my stay
- There's plenty of (complimentary) parking
- The drive from Humberto Delgado Airport is less than a half-hour
- The hotel is located close to both surreal Sintra and charming Cascais
- The grounds are humongous and gorgeous.

Service was very good at the hotel and the grounds have something for everyone.

Hotel grounds are OK, resort too big and noisy for us.

The grounds of the hotel are breathtaking and there are activities that are very kid friendly.

The gardens and grounds are beautiful, and there are several walking/biking/running trails.

This Ritz-Carlton property and half-moon bay Ritz-Carlton are the top of Ritz Carlton location that I visited so far.

The location is stunning - right at the base of Sintra Mountain ("The Mountain of the Moon") and surrounded by forests.

It was the perfect location to visit Sintra, Pena Palace and Quinta da Regaleira.

We loved the Pena Palace and the town of Sintra is a cheap cab ride away.

Staff: 4/5; The staff were friendly and the concierge provided great advice on seeing the Palace and the Castle.

We took an uber to pena palace, quinta da regaleira and the beach in cascais-approx €7-9 each ride.

Both the Pena Palace and downtown Sintra are definitely worth a visit and might be overlooked by vacationers stationed in Lisbon.

Don’t think of staying more than one night—or base yourself in Lisbon (30 minutes away) and come for a full and rich day visiting some amazing places in Sintra (Pena Palace, Montserrat, Quinta de Regalaria, Cabo de Roca).

The Royal Palace, Moorish Castle, Royal Gardens of Sintra are 10 minutes by taxi/Uber.

It is located in a National Park on the site of a monastery ruins and a 19th century Palace.

Another benefit of staying at the PH is a driver to take you to the village and then all of the way to the top of the mountain where you will find Penha Palace and a Moorish Castle as well as gardens.

Built as a huge faux-palace in the neo-traditional style typical of Portuguese resorts, the main building is not really my cup of tea.

The reception staff are happy to arrange taxis for you to explore locally (don't miss Pena Palace).

I would have gladly paid more money for a better experience  ..

Poor front desk service, overpriced restaurants and if they ask if you interested in a property tour - say no!

but Mercatto and Arola were average for the price point, with the latter lacking severely in the service department and attention to detail.

Our pricey dinner in one of the restaurants and our lunch both ended up being eaten in the midst of painfully loud conversations possibly resulting from expense account drinking and dining.

We left on 18th September thinking we will be back to the comfort of the room after a long day, what we came back to was us us being checked out (despite the fact we paid for two nights and had our clothes in the room) and to us being robbed.

but they also expect me to pay 400 Euros a night).

but feel I would have spent more if prices were a little more reasonable, as it was we just went out to eat in Cascais and Sintra.

Very greasy, tasteless and morbidly expensive.

*  Food quality in no way matches the prices at the restaurants.

Positives 
- setting and scenic views
- good food especially spices restaurant 
- relaxing and quiet 
- nice overall atmosphere

Negatives
- rooms a little shabby (carpets etc)
- cleaning service of rooms a bit lacking including not topping up things like shampoo and coffee (do not expect to call room service for these on a daily basis)
- drinks very expensive and pool bar food expensive 
- if staying here you need a taxi/hire car to get into closest towns

Probably would return as the negatives are cosmetic  things that the hotel could improve.

Both service and the food here were extraordinary.

I would like to give a special shout out to Mariana (Front of the House manager), Andreia (Guest Relations Manager), both of whom gave us such superb personalized service both prior to and throughout our stay.

Food and service were great

Pool: Outdoor and indoor with jacuzzi 

Church: Do not miss the 16th century church and gardens 

Hiking: Trail to a lookout tower 

Highly recommended this resort on a Lisbon trip.

The child-care service in the Kids’ Club is excellent- the girls who were in charge were amazing!!

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