There is a fantastic SPA with many treatments, and a beautiful chapel.

We had the most amazing experience at the Grand Velas Resort in Playa Del Carmen Mexico.

A 15 minute taxi ride puts you into the middle of Playa del Carmen where there is abundant shopping along with many restaurants and bars.

Short car ride into Playa del Carmen for a walk along 5 Ave, heaps of shopping, bars and cafes to entertain for the day.

We spent six days at the Grand Velas, a few miles north of Playa del Carmen.

Went into Playa del Carmen one day, was 20 US dollars each way and only 15 mins away.

After 3 days in Tulum staying at the Azulik hotel, we move to Playa Del Carmen at GrandVelas Riviera Maya all Inclusive Spa and Resort.

We took our first vacation since Covid to Playa del Carmen and had an amazing time at Grand Velas.

Tried different hotels in Playa del Carmen like The Fairmont to the Pablo Escobar Mansion in Tulum and I know about service, quality, etc.

I was very impressed with the Grand Vilas here in Playa del Carmen.

we have been visiting Playa del Carmen for more than 15 years and since we stayed in Grand Velas, it has been imposible to go to another hotel

I won a company incentive trip to Grand Velas in Playa del Carmen.

So, this is our 4th year in Playa del Carmen out of the last 5 years.

The location is great, its secluded back probably a mile from the main road that goes to playa del Carmen.

Would recommend this resort to anyone considering a vacation or getaway in Playa Del Carmen!

We have just returned from an amazing trip to the Grand Velas hotel in Playa del Carmen - its not often that you can say a holiday is perfect

Strong Wi-Fi all over the resort

Location
Close enough to Playa Del Carmen
Nice walk along the beach

Food
Whether it was room service, poolside, beachside, Azul, Fridas, Piaf or Lucca the food was delicious.

We used a new travel agent and booked at the Paradesus in Playa del Carmen.

Grand Velas is a 5 Star All Inclusive resort just a few miles north of Playa del Carmen on the Mayan Riviera.

The resort was impeccably clean, the food was spectacular, and the service was unbeatable.

We had a great meals and service at Sen Lin and Piaf and our Anniversary was acknowledged.

Also loved the service from Mario, Jose, Orlando, Julio, Marco, Carlos and Angel.

Cocina de Autor was a great evening out for the adults - beautiful tasting menu, wine and service - all handled superbly by Dorian who was very knowledgeable about all the food and wine.

I cannot say enough about the service and the superior grounds which both made us consistently feel like we were on a movie set.

I would highly recommend their spa services.

Excellent service and super friendly staff, fabulous food and variety, it has always been a blast!

The service, the food, and the accommodations were five-star.

I truly enjoyed my stay there for work, especially the service from my personal concierge Katherine.

Even room service and pool service was delicious!

Beautiful property (Amazing good and great service ) Feels better than home.

Otherwise the room was perfect
We struggled with pool Concierge service the first couple of days

Every restaurant we went to, we were blown away by the quality of food and service, and the presentation. WOW.

Good attention to detail, excellent service and great food.

Granted, some of our experience may be due to the very slow season.

THE DISTANCE BETWEEN RESORT AREAS: It's only about a three-minute slow drive from the Zen area of the resort (in the jungle) to the oceanfront areas, Grand Case and Ambassador.

Surprisingly had the worst service at the Grand Class beach (no one came out to help with towels and painfully slow offering food & water & delivering food).

The lines for inexperienced travelers were long and slow.

however EXTREMELY slow (it took us over 2 hours to order an entree each and a dessert each).

It was entirely too slow, stuffy and not that great.

but service was rather slow even thought it wasn’t busy.

Pool/ocean side food service can be slow as the food must be prepared and while the staff work hard, there are many guests asking for service.

but there were fewer evening activities (to be expected during slow times).

(It is stunning to me they don't try to fill it more by dropping prices to, at least, past guests, at slow times.

Inform your guest in advance that the Spa will be closed.

We never made it all the way to the spa because the massages right next to us at the pool were so good!

Extras -  The massage in the Zen spa was lush!

The spa is without a doubt the best in the world.

From setting up a visit to the spa to coordinating room service, the experience thanks to her genuine efforts made me feel like a true 5 star guest!

The spa was wonderful and definitely worth visiting (no one under 16 permitted)

The Spa was beautiful, and I highly recommend the water ceremony which is worth a trip to the Spa on its own.

The Spa is amazing, we had massages and did the water ceremony, it is an experience none of us had ever had, and we were all super impressed!

My day at the spa was unlike any experience I’ve ever had!!

We have traveled to many and if you like spas this will not disappoint!

From the food, to the rooms, to  the amenities, the spa.

The spa was absolutely amazing as we literally spent almost an entire day there.

The spa was a unique and relaxing experience, something that is a must while visiting the resort.

The water ceremony at the spa was a unique and relaxing experience!

The hydrotherapy journey was over the top!

I felt she went above and beyond to help make our experience very exceptional, a she certainly did, she’s very personable and made us feel special.

I guess it’s hit or miss, a lot of reviews mention amazing concierge experiences and we did notice many concierges walking around and checking in with guests throughout the day.

The food: Every meal felt like a Michelin-starred experience.

Looking forward to similar or even better experience.

As always, amazing and wonderful experience.

You are doing an amazing job with the crews you have on site, as a customer I can not stress enough how much of a good, fantastic experience we had.

Eduardo Aguilar at Concierge made us feel at home and he exceeded our expectations with his kind and always on point service, wonderful experience.

Wildlife and birds ate all around and the dinning experiences were all out of this world!

The food was way better then typical all inclusive, cucina de autor was a culinary experience and Lucca was a fan fave even with our family of Italian New Yorkers!

After checking in, we were assigned a personal concierge, Katherine Galindo, who made our experience so delightful.

It is an entire experience which is  relaxing and rejuvenating!

Grand Velas Riviera Maya

slow

staying experience

playa-del-carmen

Jose at La Laguna, you were so accommodating!

The vegetarian and vegan offerings at the Laguna breakfast were fantastic!

They implemented a seaweed barrier that gives the beach an even better experience.

Positioned beautifully near the pool and beach, with a lovely ambiance and exceptionally attentive service.

From our deluxe casita to the brand new beach front pool to the incredible service/meal at Gaia (aka for Edward  — Amazing hospitality and service!

Our family enjoyed the beach, food, and drinks.

The service from Oscar and Erick at the beach bar cannot be beat.

This is our 9th visit to fairmont mayakoba and our first experience at the newly renovated beach front restaurant .

The brisas restaurant was good and we ate there a couple of lunches since there was no food service at the beach club pool.

Every day we would go to the beach and very quickly realized we didn't want to sit in anyone section

butler service near the beach you will enhance your stay significantly!

- beach was ok. Water was murky during our stay.

The new rooftop by the beach is delightful and food was excellent at each spot we ate at.

-Staff is very friendly and accommodating
-Huge property with trails for walking, biking, gold carts, boats etc

Cons
-#1 con the seaweed issue ruins this hotels beach.

butler, Alejandro, ensured everything was taken care of - from dinner reservations to chairs on the beach to even ensuring a cake and birthday decorations awaited us in our hotel room along with champagne to celebrate.

Although all the beach attendants are great; they are not OSCAR!

The beach was very clean such that the water was nearly see-through - they do a very good job removing the kelp daily.

Especially Eric and Angel in the pool and beach area.

However we did visit the chapel which was sweet.

Next to the chapel, there's a new arcade.

La Playita, the restaurant located on the beach was a poor experience the both times we ate there.

but depended when you booked) and you have a number of restaurants closed/not available it seems very poor to run out of items.

Is well located hotel near the Camaleon golf course, with expensive and poor quality food.

Room service can take 1.5 hours
- Pre-trip communication is very poor.

The only poor service we received was on the beach and at La Playita, the beachfront restaurant.

Two dinners were so poor we did not finish our entrees.

Those poor guys delivered in heavy rainfall!

Husband is Italian and this was a poor representation of Italian cuisine.

Drink service at Ki was poor despite not being overly busy.

I felt safe there no hint of poor Pandemic practices.

The staff seems constantly hungry for tips even when service is poor, which shows poor labor conditions, management is absent, we had no hot water for a week and all we got from management was a request to be patient. What?

Service struggled, food quality was frequently poor and menus limited, and often reservations were unavailable.

but notice the broken screens, peeling paint on the outside, rotting wood on the deck, and poor leak patchwork on the interior.

I’m not going out on their sites to give them poor reviews,

Service was poor, on average 35minutes for food and drink to arrive throughout the week.

When you walk to the foyer and the bar it’s a soulless experience the lighting is poor and looks like a three star, it’s passed its sell by date for a five star hotel.

but although there are three restaurants the standard and quality of the food was very poor.

There are so many poor reviews for Las Brisas

Service was amazing and the hospitality was even better - Yoshi, Yuniel, Fernando and Leo (and the head waiter whose name I am forgetting) were all attentive and added amazing anecdotes that made the food, cuisine and culture come alive!

Edgar and his excellent service took our trip to the next level.

It is absolutely beautiful and the service at every level was outstanding!!

The renovations are speculator, service is amazing as always!

From the moment we entered we were welcomed with the seafood raw bar terrific service and surprises all around.

We were continuously amazed by the amazing service we recieved throughout the resort.

Edward provided excellent service - our drinks were consistently poured, our table was attentively cared for, and we get spoiled!

but the service was even more extraordinary!

The service from Edward & David was exceptional!

It was the best service I have ever experienced.

We ended our trip at Gaia which had incredible seafood and service (thank you Edward and David!).

Your staff is top notch and unlike anything we have ever experienced before.

He was very knowledgeable and personable--great experience!

I am eternally grateful to Alfonso, the bellman for his graciousness, his warmth and caring hospitality .

Enjoyed a fabulous dining experience at Gaia.

Visited the Fairmont Mayakoba for my significant other’s work offsite and it was the most FANTASTIC experience!

We had a wonderful experience at The Fairmont!

The staff all around the campus was very professional, knowledgeable, courteous and helpful - the most noticeable part of our experience.

We were overwhelmed by the consistent level of service, hospitality, professionalism and responsiveness.

The golf course itself was beautiful too with a great experience (Marshalls are friendly and will give you a cold towel, they provide complementary fruit and water on the course, and after round popsicles.

If you are coming here you will be satisfied in every single aspect!

Overall incredible experience, your staff is amazing.

Fairmont Mayakoba

poor

beach

service

This led us to the Pueblito where there was a Catholic chapel, 2 gorgeous shops for souvenirs, an arcade, `The Candy Shop´ and the `Burger Shop´ (I will write a separate review because the food was SUPER!!!

By the time we all sat down for lunch both Urel and Sergio felt like family.

The food was delicious, Sands beach club being our favorite restaurant, we would like to recognize their chef Mario and the staff Jonathan and Gama.

The service is top level, special thanks to Veronica and Regina at the reception and to Xiomara at the steakhouse restaurant.

Food: One of the biggest highlights of our trip was the food.

Simple yet flavorful and perfectly cooked.

The food was exorbitantly priced for what it was.

The food was excellent (not cheap) and the service was very good.

The quality and variety of food in the restaurants are mind blowing!

* The core menus at all of the restaurants was superb from Cello (waiter ELIAS), Tomahawk (its Manager whose name I shamefully forgot), and Saffron (waiter ARTURO)… Saffron was sensational.

Tomahawk- go for the namesake steak, you won’t regret it.

3) the dining experience: with multiple restaurants on site, you could stay a whole week and have something different each time.

Are the restaurants on the resort property, yes,

If you can,  attend Haab, a thrice weekly dinner that is inspired by Mayan culture.

I can eat Michelin star food in central london for a lot less than all of the meals i had here.

He was our chef for the In-Villa BBQ dinner and it was amazing!

The resort beaches and pools were absolutely beautiful, the restaurants all delicious and the spa is the best I’ve ever seen.

Each of the restaurant options are unique and true to the cuisine.

The oriente restaurant foe breakfast was a gourmet delight.

Housekeeping/Turn Down Service: Both wonderful.

but the kids club and babysitting services were so incredible that we might rethink that next time.

Yes, I could have gotten it much cheaper through a 3rd party service.

Absolutely beautiful property and service is beyond 5 star!

Special thank you to SHEILA for all of my turndown services and being so bright.

You get a warm and welcoming feeling from the moment you step foot on the property and the same service continued throughout the stay.

But apart from the pristine grounds and amenities of the resort, what truly made our stay exceptional was the service.

For most of our stay, the service was the best it's ever been, and the property had been gussied up in a few (if not all) areas.

Firstly,  the positives:
- 2 bed pool villa was very nice, with lots of room for the family to spread out in and there were plenty of nice little extra touches throughout the stay with little gifts and food items   
- service was generally very good and responsive.

By the end of our stay in paradise (and still over a month later), I am blown away by the level of customer service that we received each and every day while at the Banyan Tree (and we have stayed at magnificent places all over the world).

We came back with our boys because of his service, because of Marcos, we decided to come back and celebrate wonderful moments as a family. Marcos.

The main pool smelled of sewage our last day.

Our only (small) complaint about the room is that it had a faint musty smell.

If I had to be critical about anything, I would say the villa needs some TLC and updating as when we arrived there was a slight musky/water damage smell and there was wear on the doors/fixtures.

the three bedroom residence unit smells moldy and the shampoo, body wash, conditioner, and lotion are all subpar in quality.

however, it soon became obvious that the room is seriously outdated and in need of modernisation and renovation.. a strong smell of damp and an extremely impractical bathroom were some of the disappointments.. the worst was the cleanliness /housekeeping of the room.. 2 days in a row we left our villa for 6/8 hours and came back to a unmade room and when we complained they came and did a quick and haphazard job.

Perhaps the most upsetting thing is that the pool was filthy.

Loved that the water did not feel heavy on chlorine that was important since I have the dry feeling and smell of it.

All employees masked inside/outside and patrons were asked to mask during indoor dining if you were up and moving around.

Now I’m trying to figure out what the incense scent is that they used.

Our first room had a strong mildew issue - perhaps it had been some time since it was used.

Just didn't like the mildew smell in our room!!!

I think it’s just impossible to not have some level of dampness there.

Moldy smell in main room, yellow water coming out of bathtub, shower, broken tiles in pool, broken wood on deck, worn sunbeds.

- The bed is not very comfortable, because of the weather, the sheets are damp all the time.

Bayan Tree is solely cleaning their part of the beach every morning, which at least makes it so you can walk in and doesn't stink.

Our villa
The scent throughout the resort

I still think about this particular vacation - my top resort spots thus far.

As we also read in other comments also our villa had a very muddy smell which was not nice during the night.

however, the rooms on the bottom floor had a moderate mildew smell.

We booked a private tour of Chichen Itza and had a truly memorable day.

* Do the eco tour if only for the boat ride around the lagoon.

but I loved that someone reached out before we arrived so I was able to ask a lot of questions about the kids club, boat tour, etc.

The concierges, Andy and Carlos were incredibly helpful, aiding us and figuring out transportation and local tours.

Cesar on the boat tour is a human encyclopedia for wildlife, we had an excellent time chatting with him and learned so much.

I highly recommend taking the free boat tour of the lagoon.

even though he is not in any way responsible for taking care of us since we are not in the beach front part of the resort,  he has gone out of his way to help us plan our scuba diving tours, and anything we have needed.

Andy, Our on-site concierge assisted with every detail from reservations to tours.

The receptionist was knowledgeable and guided us to the perfect treatments and Marisol was gentle and warm and overall fantastic.

You see more obviously during the day and get a much better tour of the beautiful scenery, even got to see some cool crocodiles.

There are a lot of paid activities including snorkeling trips, jet skis, and outside tours to historical sites such as Tulum (one hour away).

Martin guided me on a beautiful catamaran ride along with some snorkeling and paddle boarding.

Other pluses included the eco boat tour with Cesar and the food at Saffron!

He was so friendly and took us on the amazing tour on the catamaran would highly recommend him and the hotel.

From Yasmin the concierge who helped to book spa, dinner, and a special Xcel dinner cruise to Candelario and Jose who guided us on the dinner cruise everyone is amazing.

MariturDMC is the company that runs the tours and airport transfers.

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