On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

We loved our room with the view of the waterfall under the chapel!

Osiel from Xavage and Fernando from the chapel carts, are also worth noting for their heart-warming service!

Eat at Las Cuevas, check out the sunrise from the chapel, and take the boat ride to Xcaret Park.

• DO NOT miss and go to the top of the Chapel and don't be afraid or get intimidated with the potential hike.

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

I would say leave some days to be at the hotel i ended canceling my tour to Xichenitza to enjoy more of the hotel they have an amazing river with water slides and kayaking amazing pool bars, a beach, and a beautiful chapel you can hike up to.

The wedding chapel is incredible and our nephew's service was beautiful as was the reception.

Visiting the chapel was a nice quick thing to do (we were kindly offered a ride up in the little cart which was great as we were there as a storm rolled in).

Our room had beautiful views of the ocean as well as the chapel.

Opened a dispute with my credit card company.

but for a $30 USD delivery charge they could get her what she needed.

Balcony’s door never worked and had 2 people trying to fix it for 2 full days in the room ( so never had privacy or felt like “home”) had to be out of the room so we can get change in the public washrooms with my kids (since they were using the washroom cuz the card that makes the balcony works is in the washroom’s ceiling) .

When we checked out we had a credit due to a refund during the trip.

The last few hours of our holiday where ruined by a member of staff on the  checkout desk he advised us that we had charges for no shows on booked excursions one of the excursions was in fact cancelled by us and we had the cancellation confirmation code and the other excursion we had  attended and had our names registered at the time along with being asked for our wristbands.

During the entire trip, we really only had one issue, a cancelation fee that was incorrectly charged to us.

They charged more for a child than an adult to stay.

My balance can be poor at times so I would have appreciated handrails on the steps.

Upon returning to the resort we went to the concierge and we explain our situation the first person that helped us, she explained to us that we had to make the reservations at the concierge in order to get our credit back.

There was a fotographer on board taking pictures for additional charge.

..they charged us 200.00 usd for late and they had taken our luggage out of the room.

The hotel travel agency will refund the hotel charges if needed

although everyone reassured me that with my proof we would either recieve a credit for a future stay or refund.

They created so much drama I said go and charge me extra I don't care.

Sales People & Sales Manager “CARLOS”
Quick Resume : They Sold my parents Gold Package ($65,000  with $19,456 Down Payment - $840 Monthly Fees  , Sold them the stars , • $2,000 a year in Flight Reimbursements •750 Nights at their Hotel Arte & Mexico All inclusive - Nights consisted of weekly stays where We would be Charged for 1 Day at the lowest Rate Available for room type at date of stay for you to get a 6day 7night Stay !!!

We only carried small bills to tip which made it safer than lugging around credit cards.

TIPS: Make sure if you book anything (spa, restaurant or parks) you cancel your reservation if you need or you will be charged a no show fee of $28 per person.

If you are going to charge extra for a superior food experience you had better deliver a better "gastronomy experience" as they market themselves online.

They would not reverse the charge for the upgrade and or return any money for the downgrade.

At the 90 minute presentation I was given a 300 spa credit and 50 dollar discount to swim with the dolphins, only during our move of the room the spa discount was lost and the hotel refused to honor the credit

There is a smoked meat station outside, several stations inside, and the traditional tableside service.

Las Cuevas has all kinds of premium meats where they keep bringing different kinds of grilled meats.

Dinner was half buffet style and half Brazilian steakhouse style with waiters bringing swords of meat to your table until you can’t eat another thing .

Some of the meat was awesome others tougher.

Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer.

it was actually high quality and fresh foods and meats.

I will say, the tacos and grilled meats were to die for.

but Las Cuevas was amazing, so lovely being able to dine in the caves and the food was soooo good, my husband is a real meat man so he took full advantage with all the meat that was on offer.

They have a grill station with cuts of fish and meat, that I highly recommend.

The meat was over cooked and over salted at pretty much all restaurants

The steak house was so good, so many types of meat choices to try!

The food options there were incredible from fresh raw seafood to grilled meats and a plethora of desserts.

I don't eat meat and was so happy to have the vegan restaurant Bio to go to.

It’s like a Brazilian steakhouse so there was a lot of carved meats and seafood.

Handmade tortillas and meats are being made in front of you.

The gentlemen serving the meat at Las Cuevas dinner was great.

When green, waiters with meat on swords will stop at your table and ask if you want any.

Our contract and emails were confirmed for meat medium well and lobster with sauce on the side.

Meat perfectly cooked, desserts are incredible, good music, good team to serve in place!

Only park we went to was the Zipline park and it didn’t disappoint.

Our third visit and will be back often to disconnect or party or them parks or adventure or family or adults only; can do it all here.

We went to several parks, including Xcaret, Xplor and Xelha and all were incredible.

The park is gigantic and can be intimidating.

All of the kids loved the parks the older kids loved Xsavage!

This trip we focused on Xcaret Park, Xavage, Xenses, Xplor, & Xplor Fuego.

I then went to office when he was there and he suggested to change our schedule as we would enjoy one of the parks more.

I would 100% go back and do more of the parks especially the xenotes and the water options at Xcaret.

Besides the amazing staff that work extremely hard, the incredibly beautiful grounds and the high quality of food, you get to visit all the parks for free!

Our family took full advantage of our park access privileges.

They have multiple different parks you can go to with different activities in each park.

We went to many excursions (which are included) : xcaret park, xplor park, xsenses park, tulum, xel-ha, xenotes.

Probably best resort we’ve ever stayed at, excellent service - people who really care; food was very high quality (even for vegetarians like us), and architecturally the resort (and the surrounding parks) are stunning.

(Although you wouldn’t want to because it’s All Fun Inclusive! You gotta visit the parks!)

Explained very well how to go on the other parks.

I booked a stay and paid in full. Policy states "Changes and cancellations 21 days prior to the arrival date before 3 PM local time, without penalty, afterwards 100% of the stay applies// Modifications subject to availability and the current rate will apply."

I would have to pay the same price (more than $4,000)

I was promised to pay $699 at checkout and $1,300 later, for 5 nights, bur told them I couldnr because wife is pregnant.

We paid $15K for the stay including air tickets.

I though it was strange that I had to pay for a day pass for their babysitter

We requested, asked, paid full price and did not get even side by side rooms.

Honestly no idea why this hotel is so expensive.

Also they SIGNIFICANTLY crank up the price.

Also, the prices are going up and up and it’s time to stop with the increases.

But I've paid less to stay in 5 star hotels and had service on a much higher level.

3) Had to pay a $130 cab fee to return to our hotel

4) They scan people with children and have no mercy 

We refused to participate in this hotel scam selling our shares, and we were treated badly.

In fact we purchased 4 more nights at discount on the way out at a 1/4 of the price that we get 18 months to decide when to use.

Very disappointing experience for $4,000 USD for myself and $8,000 USD for my family.

Then the so called certificates you’re given at the discount rate of $249 for a 4 day vacation, are no longer $249

I keep asking myself whether I will hear back from the hotel or even get my money (almost USD 10 k) back…

but again you can find cheaper flights through other engines.

Unfortunately it is even more expensive to stay.

but surprise blackout periods, surprise fees, limits, conditions, complexity and poor service at every turn.

Very nice all-inclusive, great amenities, good food, service, friendly staff.

The Service- Overall the service was good.

He was professional, kind, patient and provided us with first class service!!

but I would like to take a moment to highlight Maia Portela, one of the guest service managers.

butler service then I'd recommend booking reservations at restaurants at early as possible.

butlers, Rebecca Arvizo and Alejandro Barrera were supberb in their care and communication and service.

The rooms well appointed; the food very good; the service of the staff great.

butlers, Angel Arroniz, and he took us to our room and explained the ins and outs of the hotel and services he could help us with— he was great!

Food and accommodations and service were top-notch in 2023, just as it had been in 2022.

butler services, have been highly praised.

There's so many things to say about this exceptional hotel: superb food, ample rooms, great service by friendly staff.

The quality of service and attention to detail is unmatched from other resorts.

I would recommend the Fuego building for the views and service.

They went above and beyond all expectations and we couldn't have been luckier in having both of them at our service!

They make a great team, we give them 5 + stars for there excellent service.

My stay was perfect, since the moment I arrived to the Hotel Xcaret i was overjoyed with the way everyone attended my needs, everyone was so nice and attentive.

Xcaret México has it all, the grounds are beautiful, the rooms amazing, the beautiful pools everywhere, the natural water areas, the views!

Our family of three (2 adults and 9 year old) just spent one week at Hotel Xcaret over Christmas.

This is our second trip to Hotel Xcaret (first visit December 2018).

I'm  heartbroken to write this as until yesterday, Xcaret was my favorite resort on earth.

There's unlimited things to do at Xcaret.

We stayed at Xcaret Mexico & treated our daughter & son and families.

We made memories at Hotel Xcaret Mexico that will last a lifetime.

We had an amazing family vacation at Xcaret Mexico!

but that just means business is booming for our beloved Hotel Xcaret.

I spent a week at Xcaret Mexico and it is truly spectacular!!

We have travelled quite a bit as a family throughout Mexico and the Caribbean and Hotel Xcaret is the only place that we have returned to time after time.

My first trip to Hotel Xcaret was in December 2022, when I traveled with my husband and our 15 y/o daughter.

Guests at Hotel Xcaret Mexico often commend the stunning location, authentic decor, and well-appointed rooms.

Dry rooms, better food and just as comfortable or more than Xcaret.

We will come back to Xcaret Hotel Mexico for the food, ambience, and service.

Hotel Xcaret Mexico

price

creditcard

meat

xcaret

park

If you like go to Mass while vacationing, there is a beautiful chapel a short walk from the resort with Englash service at 10 a.m. Sunday.

This worked out for us as we had a Catholic ceremony at the beautiful chapel on the 5ta Avenida that was a 2 min walk from the hotel.

We really enjoyed the food in the Italian and Asian restaurants (we ate at the Italian restaurant twice).

I think our most special part was at the Italian Restaurant which in my opinion is the best Italian restaurant at Palace Resorts.

The food was good at the Italian restaurant and the Asian restaurant Momo.

He was so fun and took great care of us at the yummy Italian restaurant.

The Italian restaurant and Luis, our server, was awesome.

Both Momo (Asian restaurant) and Bocelli (Italian restaurant) offered many dishes that were delightful to try.

Do the Chef's meal, the romantic meal, Italian dinner, and Japanese dinner as extras.

We enjoyed Tempanyaki twice, the Italian restaurant twice, and various other meals either on the beach or at the buffet.

If going be sure and enjoy the Italian restaurant,Bocelli!

though from Gladys tour suggestions to Felix in the Italian restaurant giving out bread.

The table side magician at the Italian restaurant was also very entertaining.

Dining both Luis’, Felix and other staff in the Italian restaurant, Sarait, the MaitreD, Antonio, Marco and Israel from Momo’s amazing service.

Special thanks to Daniel at the spa,ivan at the japanese restaurant.The dress code for the italian restaurant makes no sense once its a beach environment.no collar,no entry,a huge no no.Shortage of steak and no guacamole two days

In the Italian restaurant- Luis, Jesus and especially Pastor- they went above and beyond.

Ricardo one of the waiter at the Italian restaurant was excellent, also Israel at the buffet restaurant.

At the Italian restaurant, it was Ricardo that made us feel like royalty.

At the Italian restaurant Luis V, Jesus, Pastor, Cecilia and Dabur.

We always stay at all inclusives and this is the first time we decided to pay for food elsewhere instead of eating on property!

We found out the next day that because she and I didn’t go to golf we had a $20 fee each for transportation.

Lots of things you can’t use it for and still need to pay significant taxes in order to use.

After charging my nephew $196 for round trip transportation that was supposed to be free if you book for four or more nights (everyone else in our party had free transportation), he would not change it and then told my nephew that he couldn’t get him transportation after it had been paid for.

There is no charge to use the resort as a palace guest.

Unfortunately the representative I was emailing would not honor that price because I did not choose that option at the time of booking.

and 1st for a couple is Cozumel Palace)
--  Whichever property you choose, I highly recommend you bring:
- Small USD $ (1s and 5s) to tip the staff as you wish
- SWIMSUIT and sunblock in your carry on - if your room or luggage is delayed your fun will not be delayed.

Umbrellas and pool chairs are plentiful vs paid upgrades to cabanas at the Hilton and no umbrellas anywhere.

Management no where to be seen unless you are a Diamond member, everyone else treated second rate.

but pay close attention to the notable disparate treatment among the clientele present.

but for us, the perks did not justify the price.

You pay taxes of 16%, so just go buy the items and adventures you want.

but they charged me 387 USD for a tour anyway.

We also had to pay for private transportation when we checked out of Playacar to go to another Palace resort for a few nights.

For members that tour is free so it only costs you the 15 dollar taxi ride per person.

Food is average so not pay for any upscale dinner as they are disappointing.

The test was administered on property for free for 2 of us and we had to pay $19 for the third member of our party.

Spa was delightful- keep in Mind spa credits have limited services and there are plenty of add on costs.

The service is fantastic, and you're treated like family.

Isabel at guest services even went out of her way to make special arrangement for me and my husband to have a romantic Yucantan vegetarian dinner by the beach since we both do not eat meat nor seafood.

As always I can't express my gratitude for the exceptional service before and during our stay.

The spa service w lucilley and Carmen was AMAZING.

The service from the staff at this resort is unparalleled.

Perfect location, food, and customer service!

The food was of good quality and service was fast and efficient.

but didn’t use them so can’t speak to service on the beach.

Gorgeous hotel, great food, great drinks, amazing service.

The customer service (for the most part) was really good.

Playacar is our favorite resort in the area, you just can’t beat the service and cleanliness of the resort.

The service at the pool was some of best we've ever had at any resort.

we enjoyed the nightly shows and poolside service.

Where else do you go on vacation and find the same wonderful people providing top notch service that  you first met  more than 10 years ago.

Great food, great service, great friends!

They will tell you that you have to visit guest services in order to schedule your Covid test and that's where they will try to get you to commit to the sales presentation.

Jorge, Roger/Rogelio, and Rodrigo on the entertainment staff.

The resort is a short walk to Quinta Avenida where you can find a lot of shops, restaurants and entertainment.

Jorge,Roger and the the entertainment crew kept everyone moving all week.

At the pool we had a great time with Jorge, Roger and Rodrigo on the entertainment staff.

-Although daytime poolside entertainment was varied and lively, the evening was totally lacklustre.

Spa is amazing, beds are comfy, the entertainment team if you want to participate, and locality can't be beat with the access to 5th avenue or to Cozumel.

The evening entertainment  at the resort is enjoyable enough that you do not have to leave.There is also a lot of pool and beach daytime activity.

We vacationed at Playacar on July 4th, to which they offered an outdoor dinner along with some fantastic entertainment.

The entertainment staff were so fun and personable (Roger, Rodrigo & Jorge).

The entertainment staff at the pool did an absolute wonderful job.

Private show and dinner was really good and not so long and drawn out like normal.

but not so good you need to organize your schedule around them 
- plenty of other activities if interested;water volleyball, water aerobics, blackjack in the pool)
- entertainment staff had great energy.

Jorge with entertainment staff was so sweet to our son, he always looks forward to seeing Jorge.

The entertainment staff kept everyone engaged all day long.

Outside of our room entry door we had a view of the pole and the Papantla dancers at Parque Fundadores which is a short walk from the hotel and near 5th Avenue.

Silvia at the pool, Jorge and the entertainment staff make your stay memorable.

For a smaller resort, they did a fantastic job with the evening shows, especially the Michael Jackson show and Circus show.

The pool service was so friendly and efficient I have to mention Silvia, Danielle, Perla, Besilio, Juan and also the entertainment staff worked very hard and I must mention Fernando?

Book a massage, especially if you have resort credits, you won’t regret it!

Spa- Sandra H, Alma, Wendy, Susana, Lucelli and Sarah.

Virginia and Nancy at the spa need a shoutout for sure.

Nidia and Alma took care of my son and me in the spa.

We always love spa treatments at the palace.

The spa was amazing, we all had treatments and they were all 5 star.

Our goal for this vacation was to eat, drink, and relax BUT, if you are into tours and spa treatments (which are incredible) then sign up for the presentation and enjoy!!

The team at the SPA perform miracles with the capable hands of : Marina, Carmen, Nancy, Lizet, Adriana, Gabriela, Mercedes, Luna, Sara, Paulina, Virginia, Angelina, and Marguerita

Even such things as the turndown service – Maria, angelica, Margarita added in each subsequent way to the overall sense of exceptional service that is part of the Palace experience.

Jan, 10, 2024

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Sep, 30, 2022

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