However we did visit the chapel which was sweet.

Next to the chapel, there's a new arcade.

That was disappointing as drills and group lessons would have given me the opportunity to meet other guests for tennis and other social activities.

other reviews Spoke about some of the construction and upgrades that are going on on property.

We swam, snorkeled, scuba dived and paddle boarded

The only disappointment was that for the second year in a row, the main road to the beach was under construction during most of our stay so the shuttle service had to take us on a long, winding path across the golf course to get to the beach, where we spent most of our days.

Few cons:
- still lots of construction noise

-50% of this hotel is under construction, the areas that are finished are great

Their largest pool is under construction, so is their adult only pool.

The facility was still under construction,

Most of the resort was under construction, which we knew going into the trip.

The hotel is under construction and there are some amenities that were closed

though there was some construction and some of the areas were closed, the staff did everything in their power to make the experience first class.

though the property is still in the middle of a large construction project, it didn’t hamper anything.

Again parts of the SPA are in need of the facelift, as the steam room was being repaired and it looked like a water feature also wasn't functioning.. 

BEACH / BEACH SERVICE- Due to construction you do need to get a shuttle from most of the property to get to the beach.

Despite the ongoing renovations, there was absolutely no impact of construction on our stay in any way.

When some of the new resort construction is done I think the ride will be shorter.

(Signature casita and deluxe casita)

Construction on-going

The resort was under construction during our stay.

The construction changes the experience a little.

It’s frustrating that you are still charged regular prices for both the resort and the food and drink package when the resort is under construction and there are only three restaurants open.

The beachside restaurant--Brisas-was torn down and is in the midst of a significant construction job.

The construction is completely non intrusive, you are barely aware of it.

Beautiful clear waters, some days you need to stay away from seaweed due to some small jellyfish

My wife could not see the edge due to darkness and stepped off the edge causing her to fall hard onto the concrete path.

If I wasn’t due for more cancer treatment I’d stay there and never go back to the UK!

Whilst we were there the resort was overrun by over 100 people there on an incentive trip (ie free) mixed in with paying customers plus a wedding and - due to the sheer numbers - this led to chaos.

The restaurant reservation are made through an app called Fairmont Staytus, and it is just dreadful to make reservations through there due to the response time and method; they take long to reply and they ask you for a date/time, so if there is no availability on that date/time you have to start all over.

Several times I’ve observed a group of waiters laboring over the computer screen while guests wait for a table due to tables not being cleared, drinks not being filled, etc.

However, all-inclusive guests can only order a few items off the menu, so Tauro was not a place you would want to eat at repeatedly due to limited choices.

The kids club is temporarily located in 2 very small hotel rooms due to the renovation.

But this route was commonly shut down/off limits due to (I assume) golfers.

The beach restaurant was not very pleasing, due to the weather and that it was a makeshift.

At times, it seemed like they were overwhelmed either due to being short staffed or just getting back into the post-pandemic crowds.

but the space was tighter due to the configuration and it was in a second floor which was nearly impossible to go in and out with 2 toddlers, a stroller, diaper bag and beach bag, I would have to carry both kids up and down and my husband everything else, everytime we wished yo go in and out, which with babies it was several times a day.

My wife and I had to delay our honeymoon in 2020 due to Covid and were finally able to make the trip on our 2nd anniversary.

but due to weather it was moved in doors to a bland corridor accessing conference facilities.

We had to cancel this trip 3 times due to pandemic

We knew that the experience might be somewhat different due to the remodeling,

but due to the renovation, it's understandable.

Besides this lamp, there is another part of the ceiling (about 1ft in diameter) that is significantly bulging downward due to another large leak pouring water onto the floor.

The carts to the beach had an average wait time of 20 minutes and the route to the beach was everchanging due to construction.

I believe there are all-inclusive options,  However, we were not offered any, most likely due to the fact that the first half of the trip was paid by our company as part of a rewards vacation.

We are not big drinkers and with 2 little kids we would have ended same or even cheaper going ala cart.

My only complaint would be that the food prices, if you're not on the all inclusive plan, were very high for the quality and quantity received.

This is not value for money and the Fairmont's standards are not what I would expect for this price.

A little overpriced based on the ambiance.

We were all inclusive and if I had to pay for meals here I’d be really disappointed.

Upgrading from a King room to double Queen came at a cost of 50usd a night, which honestly seemed like a weird upgrade cost since rooms are the same size.

I felt that the everything (food, drinks, extra amenities) was extremely overpriced to the point of gouging.

Expensive and restricted food at restaurants.

The restaurants are eye wateringly expensive and to be Frank are not worth their prices!

I do not recommend the cafe Maya because it was overpriced and the food was below average.

Let me reiterate, I’m not upset or shocked by the prices.

-Yes, there are silly fees that should be included in the pricing, and taxes of course,

The young man checking us in tried to trick us into upgrading (for only $100 USD more a night) to casitas by telling me everyone else in our group had already done so.

I will beg of everyone who would even think of coming here to STAY AWAY FROM THE FAIRMONT MAYAKOBA AT ALL COSTS!!!!!!!! !

Here’s my only recommendation- the food is really expensive.

The property is beautiful and the nanny services / kids club made it so relaxing for adults to chill 

Beach and Pool services are great and food and drink as well.

Rooms are gorgeous and service and team were top class - everyone we met couldn’t have been more helpful.

HIghlights were the property, service at the entire resort (especially Alejandro!

We opted for the all inclusive plan and had a fabulous selection of dining options with ambiance and impeccable service.

butler service and private pool which was amazing.

We went for lunch at Brisas as we were starving and the food was average and service was non-existent.

Their customer service on all levels from the cart driver to Concierge was impeccable.

Things we loved: service, service, service.

butler Daniel was fantastic and provided excellent customer service.

We had the BEST SERVICE EVER down by the beach, Filiberto was an INCREDIBLE server and worked his

The service around the pool, beach and at Hix were all incredible.

The service, restaurants, food, accommodations, upkeep, cleanliness, safety are all 5 star.

butler service is a major perk and  David Lozano was phenomenal!

Drinks, service and goods are well managed and had hardly any criticism of any restaurant.

The service and her smile will start the day out right!

The rooms, services and location is perfect.

Fairmont Mayakoba

price

construction

Valet parking

Free High Speed Internet (WiFi)

Pool

On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

We loved our room with the view of the waterfall under the chapel!

Osiel from Xavage and Fernando from the chapel carts, are also worth noting for their heart-warming service!

Eat at Las Cuevas, check out the sunrise from the chapel, and take the boat ride to Xcaret Park.

• DO NOT miss and go to the top of the Chapel and don't be afraid or get intimidated with the potential hike.

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

Opened a dispute with my credit card company.

but for a $30 USD delivery charge they could get her what she needed.

Balcony’s door never worked and had 2 people trying to fix it for 2 full days in the room ( so never had privacy or felt like “home”) had to be out of the room so we can get change in the public washrooms with my kids (since they were using the washroom cuz the card that makes the balcony works is in the washroom’s ceiling) .

When we checked out we had a credit due to a refund during the trip.

The last few hours of our holiday where ruined by a member of staff on the  checkout desk he advised us that we had charges for no shows on booked excursions one of the excursions was in fact cancelled by us and we had the cancellation confirmation code and the other excursion we had  attended and had our names registered at the time along with being asked for our wristbands.

During the entire trip, we really only had one issue, a cancelation fee that was incorrectly charged to us.

They charged more for a child than an adult to stay.

My balance can be poor at times so I would have appreciated handrails on the steps.

Upon returning to the resort we went to the concierge and we explain our situation the first person that helped us, she explained to us that we had to make the reservations at the concierge in order to get our credit back.

There was a fotographer on board taking pictures for additional charge.

..they charged us 200.00 usd for late and they had taken our luggage out of the room.

The hotel travel agency will refund the hotel charges if needed

although everyone reassured me that with my proof we would either recieve a credit for a future stay or refund.

They created so much drama I said go and charge me extra I don't care.

Sales People & Sales Manager “CARLOS”
Quick Resume : They Sold my parents Gold Package ($65,000  with $19,456 Down Payment - $840 Monthly Fees  , Sold them the stars , • $2,000 a year in Flight Reimbursements •750 Nights at their Hotel Arte & Mexico All inclusive - Nights consisted of weekly stays where We would be Charged for 1 Day at the lowest Rate Available for room type at date of stay for you to get a 6day 7night Stay !!!

We only carried small bills to tip which made it safer than lugging around credit cards.

TIPS: Make sure if you book anything (spa, restaurant or parks) you cancel your reservation if you need or you will be charged a no show fee of $28 per person.

If you are going to charge extra for a superior food experience you had better deliver a better "gastronomy experience" as they market themselves online.

They would not reverse the charge for the upgrade and or return any money for the downgrade.

At the 90 minute presentation I was given a 300 spa credit and 50 dollar discount to swim with the dolphins, only during our move of the room the spa discount was lost and the hotel refused to honor the credit

I booked a stay and paid in full. Policy states "Changes and cancellations 21 days prior to the arrival date before 3 PM local time, without penalty, afterwards 100% of the stay applies// Modifications subject to availability and the current rate will apply."

I would have to pay the same price (more than $4,000)

I was promised to pay $699 at checkout and $1,300 later, for 5 nights, bur told them I couldnr because wife is pregnant.

We paid $15K for the stay including air tickets.

I though it was strange that I had to pay for a day pass for their babysitter

We requested, asked, paid full price and did not get even side by side rooms.

Honestly no idea why this hotel is so expensive.

Also they SIGNIFICANTLY crank up the price.

Also, the prices are going up and up and it’s time to stop with the increases.

But I've paid less to stay in 5 star hotels and had service on a much higher level.

3) Had to pay a $130 cab fee to return to our hotel

4) They scan people with children and have no mercy 

We refused to participate in this hotel scam selling our shares, and we were treated badly.

In fact we purchased 4 more nights at discount on the way out at a 1/4 of the price that we get 18 months to decide when to use.

Very disappointing experience for $4,000 USD for myself and $8,000 USD for my family.

Then the so called certificates you’re given at the discount rate of $249 for a 4 day vacation, are no longer $249

I keep asking myself whether I will hear back from the hotel or even get my money (almost USD 10 k) back…

but again you can find cheaper flights through other engines.

Unfortunately it is even more expensive to stay.

but surprise blackout periods, surprise fees, limits, conditions, complexity and poor service at every turn.

Very nice all-inclusive, great amenities, good food, service, friendly staff.

The Service- Overall the service was good.

He was professional, kind, patient and provided us with first class service!!

but I would like to take a moment to highlight Maia Portela, one of the guest service managers.

butler service then I'd recommend booking reservations at restaurants at early as possible.

butlers, Rebecca Arvizo and Alejandro Barrera were supberb in their care and communication and service.

The rooms well appointed; the food very good; the service of the staff great.

butlers, Angel Arroniz, and he took us to our room and explained the ins and outs of the hotel and services he could help us with— he was great!

Food and accommodations and service were top-notch in 2023, just as it had been in 2022.

butler services, have been highly praised.

There's so many things to say about this exceptional hotel: superb food, ample rooms, great service by friendly staff.

The quality of service and attention to detail is unmatched from other resorts.

I would recommend the Fuego building for the views and service.

They went above and beyond all expectations and we couldn't have been luckier in having both of them at our service!

They make a great team, we give them 5 + stars for there excellent service.

Hotel Xcaret Mexico

creditcard

Free parking

Oh and take time to go up to top pyramid chapel. Breathtaking!

You have breakfast where they collect your info, then you walk around the resort, and finally they end at the chapel where they try to give you all the numbers.

We enjoyed a beautiful Christmas morning mass at the chapel at the top of the Xpiral.

When I was done with brunch I was rolled back to the chapel where Daniel again picked me back up.

We did have access to Xcaret Mexico, which made for great walking adventures as well as going up to see the view from the Chapel.

I send several emails made plenty of calls and I never got a clear answer about my honey moon photos, not even a “no you won’t get”, they took my data many times by phone,

I almost ruined my trip because I lost my husband’s phone. But!!!

First, the room service menu is not readily available, you have to call the concierge and they will hand deliver a QR code 1 hour after you call.

(Reservation)

2> Cayuco-  Octopus rings,  wouldn't order this again.

We are here now- we got a phone call two days ago that one of our 2 rooms was booked in arte and the other on the mexico side.

I had to call to get the sprites I requested.

The staffer said she couldn't contact them and then proceeded to call the staffer (Erick) right in front of me.

Also the pictures are not working at any of the parks, maintenance or something, that’s a bummer, because we hardly have any pictures from the parks, since we left the phones at the hotel, no one advised us, the photos wouldn’t work until further notice, they just said maybe until the end of the day.

Photo opportunity all over the grounds, beach, pool, and river you dont have to carry a camera or your phone

Had to call in front desk to get refills which was annoying.

The two maintenance guys also got into a huge shouting match with each other outside our door to the point where we had to call reception.

Then 10 to 15 minutes later our waiter was asking the guests around us for last call.

After paying our $700 deposit they call us to tell us our discount is no longer any good since we already did their membership tour and declined it… 
They punished us for THEIR mistake.

And i can't do it until a month out and then when I call there are only late times available.

- The mini fridge was only stocked one day out of six, I had to call and request that it would be refilled almost daily.

I then go to their room and call for a Manager to come to the room.

And if that still isn't enough, the buildings have smaller coves, as I call them, with a bar and beach area that lends access to a river you are able to float through around the property.

The little water proof phone holders were snapping off for people.

hydrotherapy sessions must be made the day off - call early the day of to book

- picture taking stations (Xelfie) either didn't work OR amount of guests waiting to use them (especially when doing multiple poses with no regard to the others waiting) was frustrating.

this should be able to be done via email or phone.

I was also unable to obtain an invoice that broke out the taxes and fees from the total reservation cost when booking with the hotel directly  - so I could not get a price match.

Definitely does not worth the price they are asking.

By the way, we paid full price for a  presidential suite, so this is an authentic, unbiased  review. #tripofalifetime

This resort did not live up to my expectations for its hefty price.

Despite the horrible presentation, we did enjoy my birthday being there and was looking forward to coming back to utilize our membership now we feel it's not worth what we paid.

Not to mention how much the prices have gone up since we got our membership.

Just be upfront about it, don’t use the same old cheap tricks.

For the exorbitant amount paid for this hotel, one would expect a modicum of attention to detail and customer service.

When we asked about the hotel busses, we were told we couldn't board them, so ended up paying $120 USD for a taxi.

I also said I would look into pricing and let them know what I found out.

For this, we were given over a $100 USD and given no notification or warning.

We then inquired at the front desk about a refund as we had already paid up front for the photo package.

If you go to Xel-ha be prepared to get bored within 3 hours, you have to pay for 90% of the activities, even if you’re staying at the hotel.

The only regret that I have for the whole trip is that we didn't stay longer and also that we didn't take advantage of their special promotion by booking a return trip at a discounted rate when we left.

Also annoying that their nightly rates have been going up significantly, for no visible improvements.

I understand offering extra amenities to those who pay more,

I WILL NOT BE PART OF THIS RESORT"S DISCRIMINATION EVER AND NEVER AGAIN WILL I BE HERE> I WILL NOT PAY THIS MEMBERSHIP RENEWAL_ NOT WORTH MY TIME TO BE DISCRIMINATED> SORRY!!!

But the staff said then we need to upgrade and pay for it ours selves.

You can either go by staying at the hotels, or on your own paying the entrance fee, not big deal.

There was incredible service and we had THE best food!

The Rooftop Pool is our favourite place to relax in the sun and getting the best service from the pool Concierge Alan and his great team with Maria, Mario, Rodrigo and Ivan.

but the food, service and overall experience at Apapachoa (vegan breakfast/brunch) surpassed all others.

But most importantly, the service was quick and friendly.

I have been to many restorts and have never had this level of incredible service.

Karen, Miguel, Teresa, Shayla, Justina, and Jesus were incredible, they provided exceptional service every day.

The service is the kindest and most helpful.

Service from staff was very professional.

At casa de las artistas you also get the best rooftop pool with great drinks, food, and service - Jazmin is the best!

The customer service from Daniel and Eduardo at the restaurant Kibi Kibi was excellent!

The Mexican culture is beautifully crafted throughout the resort and the service is also memorable.

We were impressed with the overall service,and maintenance of the property.

Jan, 10, 2024

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