We stayed in the Iguana building at Nizuc and had the most amazing view over the gardens, chapel and out to sea.

As a Catholic  I truly appreciate the ability to attend mass at 930 at the Chapel on the grounds.

We were there for a wedding and the ceremony was beautiful with a ocean front chapel and the reception at one of the halls was so much fun.

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There is a catholic Chapel there, the Chapel which is located right by the beach and the Sunday Mass is included in your stay.

We also greatly enjoyed Sunday Mass in the beautiful air-conditioned beachside Chapel.

My brother got married in the hotel chapel so we made this a family trip.

We had 3 events over 5 days (Welcome Drinks with the Mariachi band at the Chapel Garden, Wedding Ceremony & Reception at Tucan Gazebo, Garden & Terrace, and Farewell Brunch at Venado Terrace).

The wedding was in the chapel and the meal and reception/dancing held/set up in the area located right out in front of the chapel.

Our room backed onto a chapel and there were countless weddings during our stay - looked amazing.

There is even a Catholic Chapel that offered Sunday Mass on-site!

their Mexican restaurant is right by golf club, dinner requires reservation.

Many excellent dining choices, fabulous spas, and a challenging golf course.

Also the golf starter team consisting of Noe, Angel, Adrinal, and Luis as always treated us with respect and were always ready when we showed up to play golf.

I flagged a golf cart driver gave him $5 he helped me take the luggage up to my room.

there are little golf buggys that take you from the different areas which comes in handy for little legs.

Adani our golf instructor has a gift as an instructor.

Our kids had so much fun, the golf course is really nice as well.

The grounds are huge and they have golf carts constantly running to take you from one place to other .

My family and I booked the beginner lesson for the Moon Palace Golf Academy, and we were not disappointed.

I would skip "Gondola," which was totally average. The Indian restaurant "Agra" which did require a reservation was fine, as was the Italian restaurant at the golf course "Trattoria."

They do have golf carts that drive around and pick you up.

but I haven’t mentioned were mini golf, the spa, play on the beach, watch the shows.

Getting around the resort is easy with the golf cart transportation and just go to one of the stops and check out the map and see which letter route you need to catch and they will take you where you need to go.

The service by the service staff was superb - restaurants, poolside, housekeeping, golf cart drivers.

- Trattori (Sunrise / Golf Course) - what a lovely restaurant.

A great introduction to golf and the instructor was very helpful.

There are so many other restaurant ideas that would crush it at that golf course setting.

Food is hit or miss-mostly just ok. Tacos and ceviche at pool are delish.

We went in search of a comfortable place to relax and grab a bite to eat out by the pool.

The pool set up was very nice, and there were many food and bar options around it.

but the hotel management have sold far more rooms than they have capacity for in the restaurants, pools, communal areas, bars.

Overall, the resort is a great place for a family vacation with a fun pool, nice rooms, and good food.

The good points - the pools were fantastic, the food at the buffet was really good.

Pool side - as a test i gave the lady $5 to take care of everyone she never left us, everyone gave her more after she did a great job.

The pool on the other hand never had place to sit.

Things the kids enjoyed was flowrider, kayaking, beach soccer and the pools.

-we usually went by 7:30 am to get chairs by the pool.

The large pool area smells of sewage and there is garbage everywhere.

It could be at the same place (Bugambilias) as breakfast where they again had a great buffet, or it could be at one of the places by the pool.

They have a kids pool that my daughter loved so we hung out there mostly.

Big shout out to Damian the poolside waiter, Julian the smiley pool bartender, and Lucas at the lobby bar!!

We found plenty of sun beds were available at both pools throughout the day.

Also, at The Grand the Olympic and the Diamond Pool are great as well.

When we try to focus on the positive, the grounds, pools, and serving staff were great.

The front desk is difficult to deal with, especially if you lose your bracelet, fine print costs you a lot of money.

Check-in was chaotic and clerk required us to charge another credit card for the entire trip that was already paid for in March.

If you wanted to attend the new year's eve party, it was an additional fee, lol.

Used to be a five star…still cost of a five star

The hospital trip also cost over $800 which we had to pay as well.

Don’t come here unless you like abuse and pay $20K.

For the price we are paying, we could be staying at the Four Seasons.

but you would have to pay for something first.

Note of not staying at The Grand: you must pay extra for the water slides.

But I don't think the additional price is justified for service or food.

Everything is falling apart, we paid extra for a swim up suite which was worthless and a joke.

Considering that they don't get tipped and what they are probably being paid, the servers were amazing.

But I Would not stay there again for regular price.

At $600 USD a night, this is completely not worth it.

Paying 16% tax for a service/good that is marked up at least 84% higher than what you would pay in the US is like getting no real value.

The bunkers are full of rocks and the course itself is not in pristine shape that you would expect from a course that charges $300 a round.

but we were told that he could be seen by their doctor but any expense had to be covered by us.

We paid for Ocean view and that was not Ocean view.

but they do not compare to the service and attention to detail that all the employees pay to everything they do at Moon Palace.

Food from the stand there had 80min wait time!

but thankfully we always ate early so they went quickly for the first seating every evening.

Overall food quality was very good over our 8 night stay,

- 2hr+ waiting time for the non-bookable restaurants.

Dining experiences also reflected the disparity, with food and drinks resembling those of a 3-star property rather than the promised 5-star quality for non-members.

There was a 2 hour wait for the restaurants each night and you can’t reserve them.

We tried a few of the restaurants while we were there.

Daniel Fernando was a great waiter at Gondola Restaurant!

The food here was very good - delicious and healthy.

We had read great things about the food here

Why didnt room service help you they can easily come up with something for you.

really big resort, lots to see and do, hotel staff are all really friendly and the food and drink is really good too!

This is such an easy thing and a no brainer and would make lunch so much easier for vegetarians.

We are vegetarians and struggled to get decent food there.

The food was great and hotel staff was so nice.

Once in the restaurant, we were led to a private dining room enclosed by glass.

Thank You for excellent service and delicious food.

Great time, great service and had the best time on holiday with my family here in Mexico, Cancun.

Special thanks to Noe in the Golndola restaurant - such gracious service.

Luckily we came across Emilio in Guest Services who helped us sort out two restaurant reservations.

We travel all the time and this restaurant is definitely up there in terms of the food quality, service and ambience!

The employees on the resort for serving and cleaning were amazing 100% customer service ok that level no questions asked.

Bravo Gilmer and Yahir, excellent, excellent customer service.

Had a wonderful time at the Riviera Maya—excellent, marvelous service by the manager Ana, the host Marco, and the waiter Fernando.

Amazing service and an amazing friend while we were there!

but Antonia really went above and beyond in her service and hospitality that we requested her section whenever we went to Momo.

The service at the other resorts we stayed at also far surpassed the service received at Moon Palace.

but the service and people make it amazing.

butlers Israel and Osvaldo - we would not have returned if not for their great service (we usually prefer smaller resorts).

Overall, service in all areas has declined as a whole

Waiter Dario and her supervisor Anna are the magic combo on the floor - they gave us VIP-level customer service every time we came to enjoy at the restaurant  and they made our 5-day experience memorable!!!

No music or entertainment to ring in the new year there.

The App was a little bit helpful to find what entertainment there was,

The Momo Tepanyaki was delicious and the chef was massively entertaining.

The shows, activities like sailing, kayaking, biking, play room, Wired, etc.

The cook who was at our table was very funny and did a great show.

Montserrat cares about all the guests and gives so much energy and also helps out at the shows in The Grand Theatre.

The entertainment staff Isaac, Raymond and Kevin were amazing and made the days fun!!

Entertainment at night we thought was excellent- very talented acts.

I have been coming to  The Grand Moon Palace for 8 years now and Ernesto el Chef bailarín, just made my day with his dance moves and the delicious ice cream he serves,  You must look for him near the pool at Sunrise.

It was a joy to relax and let the wonderful pool attendants; Marvin,  Amalia, and Amairani, bring you any beverage and food selection with a friendly and attentive “how are you doing?”

The children especially liked the elderly ice cream caballero with the hat and funny dancing.

Their entertainment team is amazing and always something going on.

The entertainment staff at the Sunrise (Jesus and Mitch) were very engaging and went out of their way to make things fun.

The entertainment staff sexy Issac, Doris, Sahara and Kevin made my family’s stay so fun!

Perhaps because most of the high-end dining experiences are there, as are the elaborate kids’ waterpark and a dance club for the late nighters.

Circus – The manager gave us a tour of the facility. 12.

Was quite disgusting to think that this would be acceptable to them.

The food was absolutely disgusting you couldn’t get in the Al La carte restaurants as they was all booked up.

Beach was full of seaweed and smelly -  water looked u healthy to swim in.

Stayed 5 nights, on night 3 I started noticing a urine smell from our mattress, stripped the bed and found our mattress was covered with urine.

Also, the beach is completely brown and unswimmable, and smells like sewage.

Steps have been taken to keep the majority of it several hundred yards offshore, so the stench does not permeate the atmosphere throughout the resort.

The food is disgusting, and think twice if youre going to have a wedding here because the way they treat guest is horrible and they dont care.

The room had a strange smell, insects, and technical issues with the app.

While on the property, the golf carts and lobby-to-lobby buses meant we never had to break a sweat.

although there was some seaweed in the adjoining beach, crew was constantly cleaning it out (no smell of seaweed).

Maintenance was noticeably lacking, door to room did not close properly, curtain pull broken, drain in hot tub broken, sink drain almost fully blocked so water would not drain.

If anyone use to or expect 5 star experience like international hotel brands (Marriott group, Hilton’s or Jumeirah) don’t expect anything like that here… Property old and tired and staff are undertrained to offer remotely comparable service..

Will NEVER return to this hotel even if it were free..

We checked out of the hotel and stayed in the Grand afterwards… hotel was much newer and didn’t have the same smell issues

but blimey u would think a hotel like this will entertain the guest indoors, instead they had some women screaming some nasty boring songs.

The food servers were handling food without gloves and that’s very disgusting   This place is falling apart, the employees here are way too pushy to sell something

but the sea water is disgusting with discolored water and the seaweed problem.

The bed linen particularly the pillow cases smelled like urine.

Booking appointments for spa with Jorge took over a month.

I would highly recommend her and the spa.

There was no ventilation in this dining room, we all felt like we were in a sauna.

My favourite was Lorena from the Spa at Sunrise.

A trip to Moon Palace cannot be complete with a visit to The Grand AWE Spa.

The fine print is there is a 16% tax out of pocket payment associated with these credits and there are limits on what you can use it on (golf, spa, upgrades, etc).

The spa at The Grand is also one of the highlights of Moon Palace.

A good time was had at the Unique Day Spa on several occasions and a highlight being the Library Bar which has awesome drinks.

I had many massages in my life and she obviously very experienced.

Pools, spa, excercise and bars were top notch.

Next to impossible to contact diamond transportation following a spa treatment at the Grand to return to our room at the NIZUC.

The spa at Grand and the golf course is a one-of-a-kind experience.

Had two deep tissue massages from Selena.

We spent time at the pools, and we frequented the Spa.

Claudia at Awe Spa was amazing at scheduling our whole family for facials and massages.

He scheduled all of our spa and dinners perfectly and worked closely with our

Ana, you have a great team and we really enjoyed you and your team!

but help feeling like the staff and guest were all looking at us, and kind giving that look like " what are you doing here".

After a 15 hour flight from Spain with two young kids, it was so surprising to receive such a hostile reception.

These folks lie through their teeth, smiling the whole time.

Wish every employee at the resort was as attentive.

Staff, unfortunately, provided little assistance, merely suggesting I find a spot on my own.

I truly feel bad for the staff because they’re trying

The many wonderful palace workers made our trip a delight.

There were a lot of staff standing around,

As someone who has worked in the hotel  industry, smashed glass needs to get reported and cleaned straight away, obviously staff failed to do this and especially as it was in a communal area as well.

David from the hotels management team came and was equally unhelpful.

There are two kinds of restaurants-one is the buffet kind and the other one is the sit-down.

He was patient, fun and very instructive.

Moon Palace Cancun

price

smell

service

chapel

staff

restaurant

pool

golf

show

We did adventure around 
We did the flamingos at colonial (the crocodiles are gone now )
The chapel omg amazing 
The cenote at Trs beautiful!

The chapel is worth a visit, there's a good sports bar and it's nice to use the other pools for an alternative.

We appreciated the Catholic mass on Sunday in the chapel in the resort.

During the day, some of the activities we have enjoyed either at TRS or rest of complex are: sand volleyball, kayaking, archery lessons, mini-golf, pool aerobics, salsa lessons, zumba classes, tequila tasting, spa (love the healthy ginger shots), country and burger party at Colonial, boat rides around lagoon, and the beautiful Chapel.

but it is literally a 10 minute walk from the wedding chapel at the end of the path between buildings 61 and 62 up onto the beach or 15-20 minutes in a buggy.

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Alex at the infinity pool kept bringing us drinks without us asking and he made sure we were enjoying our time.

The Infinity Pool and Saltwater Pool were amazing.

With the exception of waiting for towels at the pool(s), the exceptional staff and concierge service made up for it!

Throughout our stay, we moved around the various pools, some with live music and others that were more peaceful (the ‘quiet’ pools).

The lobbies, villas, restaurants, bars, garden and pool areas, the standard of cleanliness is excellent everywhere.

We loved the pools throughout the resort.

The 3 pools give you the possibility to change scenery and enjoy different places in the hotel.

We saw staff stop others coming to the pools that were not allowed.

Pool:
The setting around the infinity pool is beautiful and serene.

The pools were all clean and well-maintained,

Pool rooms didn’t offer the privacy we needed.

butler at the saltwater pool las rocas was amazing!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

There are fish in the moat that you can feed from your balcony hot tub jacuzzi.

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