This is a beautiful, all inclusive property with gorgeous views.

This 7 nights all-inclusive stay was the best trip ever!

The All Inclusive Live Aqua Beach Resort Cancun, absolutely fits into this category.

Hotel: Live Aqua Cancun: Ocean Front – Premium Room King Bed – all inclusive: 4.5 Stars!

The food is better than most all inclusive resorts and I have stayed at more than 20.

I would recommend several other all inclusive in the Cancun area,

Third night we went to MB which is their nicest of the all-inclusive restaurants.

Ala carte food was quit average for an all inclusive.

Live Aqua was an all inclusive and adult only resort.

The resort as a whole is everything you could want in an all inclusive resort.

There are too many all inclusive resorts that offer a higher quality across the board for any of these areas to be skimped on.

but this place does not feel like a typical all inclusive resort, more like a hotel with a very nice pool and beach.

The best food I've experienced at any all-inclusive
▪︎ Make the tipping culture clearer upon booking.

This hotel is the best all inclusive we have ever stayed in.

This resort also charges for normal amenities and is far from all inclusive.

This was an awesome and fun all-inclusive adult only resort.

This all-inclusive is awesome if you like low key grownup vibes.

One of the best all inclusive we have been to.

After we were shown the hotel & room I thought it was new construction instead of over four decades old.

-so remember how I had the con for the construction next store?

They put us in a room next directly next to a construction zone.

We were initially placed on the right side of the hotel near the construction of the new RIU hotel which was very noisy, so the hotel was flexible and put us on the other side with an ocean view, making our 6th anniversary truly special.

I requested to change the room due to a lot of noise from constructions.

While there was construction next door, I didn’t hear it once.

Construction site next door was a major eye sore.

Imagine our shock on entering our garden view room after checking in , the whole view from the balcony is a construction site , not the type of garden view I had in mind when I booked !!

Cons: resort is older and needs some updates/maintenance, not many daily activities at the resort, location is not very private (noisy construction next door).

A large hotel is under construction next door, creating an intermittent noise problem for the next few months.

The daily construction noise was terrible and continued til 1 and sometime 2 am in the morning.

I was ok with the room until the 1st morning when I woke up and there was a lot of construction going on next door.

Be aware that “premium garden view rooms” may well place you on one side of the hotel facing a new construction next door, while the other side puts you over the mechanical plant and it’s constant noise.

I would ask for a room where you can’t see the construction – if possible.

Our room was room 1264 and should be blocked off until the construction is done.

When we were there, there was quite a bit of remodeling happening and we’re looking forward to going back and seeing the updates!

We could have looked over a construction site next door and not had the night time noise, so the couple of evenings of musical noise were not a bad trade off!

Neither Monse or Alajandra(manager) at the front check in counter was able to find me a room that wasn't extremely loud due to construction or from huge air vents for the hotel.

As for the service personnel there cannot be enough said about their politeness and professionalism; Bartenders Rodulfo, Hiener, Jose, Damien, Edgar, Montserrat the Hostess and Evelyn who cleaned and refreshed the room daily.

Stayed in the aqua suite which is a really nice, well sized and well laid out room.

Room turnover was on point and they would come once to twice a day to clean depending on the occupancy of the room.

Housekeeping service was impeccable, the room was cleaned spotlessly everyday and the turndown service was a nice touch.

The rooms were spacious, impeccably clean, and boasted comfortable beds.

Rooms:
Amenities: The room well appointed with all of the necessities anyone would need.

I liked it from the word go – what’s not to like about  a whole load of floating yellow bath ducks floating on the water in the foyer entrance to the hotel :)
We had a garden view room, which also had a bit of a sea view, so we were more than happy, and it also had a balcony where you could sit out and just chill.

We had facials and massages and used the hydrotherapy, sauna, and  vapor room each day we had a service.

It was so special to meet someone who wanted to meet me given my special room requests for each vacation.

The resort is beautiful & the rooms are amazing.

The rooms are pristine and the place smells amazing.

The resort is absolutely stunning inside the hotel, the rooms, and whole around outside.

The entire resort is fastidiously clean, the rooms are modern and all of the amenities are in good working order.

After all of these interactions we had went to go hang in our room, our room was in the Mezzanine right above the AKA Bar.

The Good:
- Our Oceanfront King with Terrace room was very nice.

We got massages during our stay and it was personalized and the greatest massage I have ever gotten.

Rebecca in the lobby gives amazing hand massages and was very helpful with spa bookings.

I liked the beach area and the fact that on most days we could either sit on the breach loungers or book a cabana with its included foot massage.

It was relaxing, the spa services and attendants were some of the best that I have encountered with extensive traveling.

They helped us with check in, helped make spa and restaurant reservations and checked in consistently to make sure our stay was perfect.

The couples massage was one that made my husband fall in love with professional massages.

Alexandra, Hector, Flavio and Jonathan at the towel hut - thank you so much for always, without fail, setting us up in our cabana and scheduling my foot massages like clockwork.

Elena and Karina give the best foot massages ever!!!

Try the spa, they have excellent masseuses on staff.

If I'd known this, I would've budgeted it in to my trip

To conclude, this is a wonderful resort with many positives; the spa, amazing rooms, great choice of restaurants, immaculate grounds and near to the airport.

Morelia for helping ro arrange things before we arrived, Daniel and Guillermo in the Aqua lounge for their excellent service, Flavio and  his team (including Hector the protector) for ensuring our cabana experience was seamless,  Gabriel (Gabo) for making sure we stayed hydrated on the beach, Elena, Nancy and Mayeli for our wonderful foot massages, David our wonderful waiter at Sea Corner, our

We loved the daily foot massages and cabana as well as the included couples massage.

Special shout out to: Jon at pool area; Santos and Raul at Azur; Rebeca, Daisy, Alexia, Sonia and Lucy Spa Team; Siete: Daniel, Marco, Ana, Franco, Hector, Cristiano and Rosalindo; Cesar at Sea Corner; At Sushi : Julio chef, sushi chef Carlos Gonzalez, SushiChef Jonathan; Mb: Julio, Frida; Cabana Hut: Miguel, Edouard, Rodrigo, Alexandra, Flavio, Hector, Rodrigo; Paella: Luis; Eduardo at Hidden Garden; Burger grill: Porfi; Bracelets: Erick; Bbq chicken: Jose.

The hotel itself was great as well I appreciated the spa like feel and the crowd was great.

My wife and I did the couples massages and that was very relaxing.

It was cleaned daily and turned down at night with accompanying aromatherapy scents for our pillows.

His experience, care and hard work were very appreciated by everyone in our group.

Hotel Personnel who had a direct impact on our stay was the Ashley Garcia who should be revered for his dedication to leadership and hospitality.

Our experience was made even better by the service provided by our

Omar at Azur made the experience extra special for me and my wife.

The staff was incredible and went out of their way to make our experience so memorable.

They definitely made the experience better in spite of some of the deficiencies of the resort.

My boyfriend and I stayed at Live Aqua for 8 nights in Dec 2023 and it was a magical experience.

Among the most opulent experiences in Cancun, this place stands out.

Cesar at MB stood out the most with his warmth and willingness to make our final meal unlike anything we experienced.

Their goal is to truly make your experience super special.

We had an excellent experience at the carnivore restaurant, they gave us the service from the Italian place and it was amazing 
…………………………………………………………………………………………………….

House Keeping: Our housekeeping experiences were wonderful.

The drinks service on the beach was the best that I had ever experienced as they came round often which for me was good for my water, sprite, or a cheeky cocktail (or two – I do like a pina colada or Cosmopolitan).

but is pretty much all vendors/shops that we experienced and that's not a positive thing.

The scents of the hotel were one thing we weren’t expecting and found to be such a cool thing as well making the experience that much more elegant and memorable.

This fact in and of itself says a lot about the experience you will find here.

I do have to say I had a great experience with all of the servers/staff at that restaurant and went back for breakfast as well.

Xel-ha pick you up and drop you off at your hotel.

We were torn between Chichen Itza and Xel-ha and Leo helped us choose Xel-ha.

Live Aqua Beach Resort Cancun

construction

all-inclusive

staying experience

We had a serenity ocean front room with swim up.

My Wife and I stayed at Haven during the first week of December 2023 for 8 days in a Serenity Club Junior Suite Swim up Ocean Front.

We enjoy this resort for its quiet and laid back atmosphere, we always do serenity with the ocean front swim-out rooms.

I got the serenity club ocean front room and it was beautiful.

Lastly, we upgraded to the Serenity Club and we had a gorgeous, unobstructed abstract ocean front view room!

We were in an ocean front room in building 1.

Serenity Club Ocean Front room was really nice.

We had an ocean front suite with balcony and enjoyed waking to a gorgeous sunrise each day of our stay.

The Ocean Front swimouts are worth every penny!

The resort was beautiful my room was gorgeous with ocean front swim out!

We upgraded to a serenity club swimout Ocean front room and was so happy that we did.

Our ocean front serenity club room was stunning.

The ocean front room, extra restaurant, and Serenity Club self-serve snacks and bar made it worth it.

We were in a Serenity ocean front swim out room and it was beautiful.

My wife and I stayed in an ocean front suite, along with another couple in a similar unit down the hall.

I have not experienced another ocean front swim out with such a serene and peaceful environment while still being serviceable by the waitstaff.

We booked ocean front serenity and it was an incredible stay.

We stayed in a serenity ocean front swim out suite.

Serenity ocean front swimout was awesome.

We did the Serenity Club upgrade and it is definitely worth it.

We did try the serenity pool two more times

We opted for the serenity package, and while it was well worth it, I believe even a regular room would have sufficed.

This was a wonderfully relaxing stay for a couple.

As a serenity member, we got access to an exclusive restaurant called vista, serenity lounge and a

We stayed in a junior suite (serenity club) and enjoyed it.

We loved how there was a party pool and then a large relaxing pool in a separate area.

Overall this Hotel delivered the relaxing holiday we were seeking.

The Serenity Club pools themselves are really spectacular looking,

I would further recommend the Serenity Club package as the Butler service was amazing.

If you really want to go unwind and have a relaxing time, definitely look at Haven!

Upgrade value: We opted for the Romance Serenity upgrade in an oceanfront swimout junior suite.

If coming to this resort, you have to be ok with entertaining yourself for a good chunk of the day and sitting by the pool or beach relaxing.

Balcony hot tub with ocean view was a relaxing experience.

There really wasnt much benefit to the serenity club for us.

We would definitely recommend this hotel to couples who are looking for a relaxing time.

Brian our housekeeper kept our room clean and Pat was helpful upon arriving and departing.

Room was spacious, staff was excellent and always going above and beyond to help.

The sauna, steam room and massage were luxurious!

We had the swim out garden view room and I think this was the best choice because it was private, had sun during the day and was very romantic.

We arrived early and weren’t able to get a room until 3pm which was to be expected.

This was our second time at haven and the second time in this type of room (Dec 2022 ).

Our swim out beachfront room was beautiful!

The resort was very nice and safe the staff was very professional and friendly the food was amazing beaches were clean pools where wonderful the weather was perfect not to hot not to cold and the rooms where nice and clean every day!

Modern rooms and pool, warm staff and excellent service, great food options, secluded beach and pools.

The property is large and well taken care of - rooms and grounds are very clean.

The room was beautiful and always promptly restocked with towels, toiletries, and drinks (water, soft drinks, and cervezas).

He also managed our dinner reservations and helped coordinate housekeeping seamlessly while we were out of the room.

It was definitely worth it for the type of room we had, enjoying the privacy and peace in our swimout (and avoiding the morning chair grab rush).

There are many broken drain tiles smashed on the way from the main pool  to building 4 with orange cones highlighting them.

The smokers on the balcony beside us never allowed us to open our doors to hear the ocean.

Something we loved is the smell of our room (odd thing to remember, I know),

So then it smelled like mold mildew and cleaner.

but really smell musty which they try to mask with a room spray.

There was a water leak of some kind that had existed for sometime as evident by damp walls, black mold and the bowing vertical wooden slats.

There was a bit of a moldy smell in one of the closets,

Smoking in designated areas not enforced.

The beach is unusable and you can tell it never is by the few filthy cabanas that are there.

Beach unusable and canopying beds disgusting dirty.

The beach on the serenity side was disgusting and trashy.

The rooms felt wet all the time, smelled wet too.

One bar staff member seamed to not understand "my" Spanish or otherwise refuse to speak Spanish only to me, which came across a little foul and offensive.

The seaweed gathers and it can smell, so if you're wanting to spend a lot of time on the beach I'd look elsewhere.

The Hot sauna was smoking hot and then the dip into the ice cold pool was invigorating.

The room we had smelled a little moldy (a few other guests had the same experience).

Not to mention there are 3/4 pools on the premises with swim up bars.

(although slightly warmer than the swim out pool.

To start off, we got the swim out partial ocean view with the king bed and we were serenity members.

I love the swim up bars as they are very easy to get drinks and the people and staff are all super nice.

We stayed in a swim out with partial ocean view and it was amazing!

Everyone loved their rooms, especially the swim outs.

drinks a plenty, attentive waiters even at the swim outs.

When we arrived our room wasn’t ready so we received an upgrade to a swim up ocean view room.

We had a swim out ocean facing room in building 8 sharing a communal heated pool with 4 other rooms, close to the Serenity pools.

Housekeeping was wonderful and we even got an upgraded room at check-in with a swim out pool which was very nice.

We had a swim up room, and it was awesome.

Servers Angie and Corbsco were very fun and would make sure to check on us in our swim out pools.

We had a swim out room as well which made for room service breakfast on the patio great!

The pools are warm enough to swim even in December!

Room is big and beautiful especially the swim out ocean view ( that is the only amazing thing this resort has).

We really enjoyed our Serenity Club partial ocean view swim up suit.

Enjoyed making friends, massages at the tent on the beach, hydrotherapy and facials at the spa by Angel, shopping at downtown Cancun flea market, an excursion to xel-ha, hubby’s dive trip and lots of relaxation (and drinks 😂).

We booked a day trip to Xel-Ha with Dani.

I will definitely visit again whenever I plan to visit Cancun. Lastly, Haven is located only 20 minutes away from the airport and also much more close to Xel-ha, Xplor..etc so, if you are planning to visit one of the places and planning to ride a shuttle that are provided from the Xcaret, you will get to board last and leave first when you are coming back :)

One day I went off resort to visit Tulum and Xel-Ha (both amazing experiences-set up with delta vacations).

Haven Riviera Cancun

smell

relaxing

swim

front view

So far this resort is the best one we have stayed at compared to - the Grand Moon Palace, Moon Palace, Princess, Ocean Riviera Paradise, Occidental Xcaret, Royalton, Atlantis etc.

butler service really made a huge improvement on everything compared to all other resorts I’ve ever stayed at.

The beach is great, alot of long chairs, no need to reserve early in the morning and tractor passed often to clean the sea weeds which was minimum compared to others.

I also challenged the hotel manager to stay a night at a few of his competitors to see how their beds and service were compared to his.

It was on the Garden View side which was pretty quiet, compared to the rooms facing central pool.

Compared to the elegance of the restaurants, and generally good food, the pool scene is totally out of place.

The loft suite was nice, housekeeping was good, room service was good - the menu was a little limited compared to some places I've been.

We have both had Covid and Covid is nothing compared to what we had here.

The quality & variety lacked compared to other resorts I have been to.

For a 5 star place I would actually give it 1 star because of the price compared to the service and food that was provided..

I love the beach here compared to Yucatan, the sand is softer and more beach area.

We had a loft suite jacuzzi room which was ginormous compared to other hotels in Mexico/around the world we have stayed in.

My experience was night and day compared to Yucatán.

The food was ok, again nothing compared to secrets.

It can be a bit of a louder pool compared to others

butler service is totally different here compared to what we experienced previously.

although the food was good in our opinion it was not Great compared to some other resorts we have been to in Cancun.

Had a wonderful vacation and was really impressed with the resort compared to other places I have stayed in the area.

This is a new hotel compared to the other TRS's a Miami feel.

This is definitely a place I will come back to, compared  to any other trip.

but I did not pay attention and allow these types of things ruin my trip.

Our sink also sprung a leak 
Towels in our room were at a premium.

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