Just got here said they didn’t have the room we booked.

The view from the room is gorgeous (6th floor)

The rooms were clean and had a great view.

We enjoy everything about this hotel, the location, staff, food, entertainment,  and rooms.

Nice and relaxed break food was good and drinks were good always ask for good spirits.or you will get there cheap stuff that they use for cocktails which is not very good premium drink was in room optics which got replaced once down s bit

We had several rooms , both in the main building and , additionally, in the villas .

Food, staff, rooms, amenities, beach and service were all outstanding.

My  wife and I stayed Dec 3-12 and occupied room 2125.

So, up to our room for a bit of peace and quiet

Thank you so much for giving us such a great room this time!

Excellent views from our 11th floor room, large and spacious with a wide selection of drinks including optics.

Rooms are big and they have everything that you need.

The rooms are modern, attractive, clean, and importantly: very quiet.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

Rooms
We stayed in a superior deluxe ocean view.

The reception staff acted immediately when I reported the problem with the stinky room,

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Last day we went to Ventura Park and swam with the dolphins!!!

Hotel Riu Palace Peninsula

smell

Free parking

Free internet

Pool

Stores close at 6pm no entertainment, nothing to do after pools close, adult entertainment is only for “club members and no kids allowed” 

All  “2” elevators break down daily,,, mind you neither have AC and got approx 6 people tightly in each….. when they do work they stop at every floor without

3.Hotel elevators never worked and there was no AC and the buildings were uncomfortably hot.

The wait for elevators were long due to one broke down.

Elevators don't work- people were stuck inside!

We were on the 10th floor and with 2 tiny elevators that take forever you can imagine how frustrating it was to come all the way up to your room after a long day of travel excited to finally put your bags down and hit the beach-

There are 2 small elevators that barely fit 4 people in and are disgusting, slow and old.

The elevators are extremely slow, so best to stay on a low floor and take the stairs.

There are just two lifts servicing all 10 floors so it was a constant wait for the lifts (and only one working at times).

What I didn’t like are the elevators line ups.

For such a big hotel, the elevators are very tiny.

but still room for improvement in some areas such as maintenance on floor tiles, elevator buttons, arcade games, and entertainment.

Our building only had 2 small elevators that were always busy.

There was no AC in the lobby or elevators or hallways.

The big cherry on top was the same day they were going around knocking my mother got stuck in the elevator for over 30 minutes and no one was aware until I went to the front desk and complained.

The manager who checked us in just gave us the keys and said bye, we never received a welcome and where restaurants were located, location of our room or elevators, no orientation of the resort, I asked for information and had to get each piece of information one question at a time, and I am fluent in Spanish.

The elevators break down like three times and there are only two elevators so that can get annoying.

There is a single elevator around the corner that is much faster.

Ohh almost forgot careful when u get on the elevator it dropped from 8th fl to 2nd fl and when reported the receptionist at the desk stated “ ohh that happens sometimes”😳REALLY! !

but not at Oasis Palm (there’s one only in the lobby near the elevator and when you first enter the building).

The hotel staff are polite and friendly, the room was clean and comfortable

The rooms in this section are really nice, bright, clean.

The resort felt safe and the room was fairly comfortable,

It was nice to see a bottle of wine in the room

The room had a see through shower so not really family friendly.

but lies from room type to not having room service,  no ac,  restaurants were always booked after waiting in line for reservations.

The hotel and rooms very clean and comfortable.

We get to our room after checking in and our room had puddles of water that my daughter slipped on

He stayed five days in that hotel and we had to see customer service three times to reactivate the room key.

The rooms on the ninth and tenth floor are amazing with even better views.

The hotel was Beautiful - the grounds were lovely & well maintained, the room was comfortable, clean, nice & large, the restaurants & bars were indeed Five Star quality, the pool & beach area were fantastic!

the rooms are refurbished at best, definitely not renovated.

Our room was one without a balcony and was a good size for the 4 of us.

The rooms were ok and were cleaned daily,

Room seemed fine upon entering considering we got a balcony with a hot tub…

However if you plan to visit places on your own such as Tulum, Chichen Itza, Xcaret, Ventura Park and the 3D Museum it is best to rent a car and drive there.

The Sens Cancun

elevator

Parking

Wifi

Although is not an expensive place, it really isn’t worth what they charge.

Went down to the bar, had 3 margaritas, chips with salsa and an order of chicken wings, bill was $52 in US Dollars, we paid in pesos with our credit card, came out to $42 US without tip.

891035339

We got dropped off here by TUI  the company that doesn't talk to it's customers.. for a night of no water or food and a day of food you'd be embarrassed to put in the dustbin, incase the council tried to charge you for the removal of a biological hazard .

At the restaurant, service took forever & the waiter kept trying to give himself a larger tip when he finally decided to cash us out with the credit card machine.

When I drive, they allow me to leave my car for upto a week for no extra charge.

but that was immediately cut short when I had booked eight days through my agency, and the hotel tells me I have only one day booked and have to pay an individual tax of 58 pesos every day (they then charged me 91 pesos for the first night's tax.)

The price was cheaper than most of the alternatives in Cancun, particularly when taking into account the outrageous fares taxi drivers charge to take people to the airport.

The only thing was that when we checked in they charged us $25.00 more than what we had been told on the website.

If you encounter this, make sure you pay with a credit card!!

I took the key card, went to the room and that was when it just got worse and worse.

Second, when you get to the hotel the dumb clerk made me place a deposit when I had paid with points and they had my credit card on file.

I needed to go back to check in and renew my card!

Someone came up to the room to see the card receipt and confirm we payed.

The only thing was that you couldn't charge anything to the room so be sure to bring your creditcard or cash with you when you want a drink after swimming.

I’ve never seen a hotel charge you upon check-in, and not have a final bill upon checkout.

though I paid online, I was asked for a credit card, a common practice.

They ended up charging me twice for my room so had to send a complaint to Booking.com and a refund for the extra payment was refunded.

Food was not brilliant and felt very annoyed at being charged $10 for two small bottles of water - everywhere else we went in Belize, Guatemala water was free!

I can see why it’s billed as a business hotel because you wouldn’t want to stay for a full blown holiday,

The front desk claimed that the phone never rang.

The only minor downsides were that I wasn't able to get a very good signal on my phone using my data plan.

but wanted to get off call so she ended up hanging up on us.

Several items were missing from our possessions including expensive cologne, my cellphone, my fiance's engagement ring and even the wedding band from the box it was in, her anxiety medication, even the flamin hot cheetos I got her from America.

It would help if they answered the phone.

I told him it was only a phone in my bedroom.

I called two days prior to the arrival date and the representative told me that when i got to cancun airport, just call the front desk and they will send the shuttle to pick me up.

The telephone number starts only with 800.

At precisely 4:10 AM we get a wake up call to the room - we never requested a wake up call let alone at 4:10 AM!.

When we were departing I had to get mad for someone to call and give us an ETA on the shuttle.

After spending an afternoon trying to reach the hotel and being forwarded by front desk to reservations, disconnected, forwarded to reservations, forwarded to a Miami call center (×4), before finally reaching an employee who took our reservation as we pulled up at the hotel.

Attempted to call 10x+ times and still no pickup.

The instructions say to call a certain number on arrival.

The hotel room was loud, as in we could have carried on a conversation with the people in the room next to us and the doors slammed on the hall like a prison cell.

Shuttle service from airport was a bit problematic as we had a hard time figuring out how to call a Mexican # from a US phone,

Then it took 1 hour to check in standing in line,family of 4 in front and another man.So now we know why the phone was not answered.

One important note: I left my cell phone in the taxi that dropped me off.

Every noise from the hallway could be heard including a 2:30 AM room service call and early morning staff conversations at 6AM.

Just before its delivery, I tried to call for another request,

even though they told us to just call them when our flight landed.

Stay there one night 
Room was big, clean, very quiet.

The room was OK, not really worth the price.

I had gotten a room with a king sized bed and the room was spacious.

The room had a small fridge (empty) and safe, electrical plugs were US 110.

I ate quickly and returned to my room; I didn't even feel like going to the pool.

Lovely hotel
Clean 
Food was awesome
Nice rooms awesome bed and everything Marriott standards 
No water for drinking so you would need to purchase it in the convenience store attached to the hotel .

The room was fine and as expected for a Courtyard by Marriott.

Extremely clean, well-appointed rooms and public spaces.

We were shortly after woken yet again by the hotel staff telling us they're received complaints about our room (this was of course supposed to be directed to a nearby room).

Laundry Room a very useful and rare feature.

The room, pool, lobby, restaurant, common washrooms were all great!

Check in is always quick and easy, the rooms are clean with a comfortable and there was plenty of hot water in the shower.

PROS:

- Close to the airport
- Complimentary airport shuttle
- Room is clean, the temperature can be controlled, it's dark at night, and it's quiet
- Sleeping room windows open (they're screened)
- Comfortable bed and pillows.

Otherwise, the room and bathroom were more than adequate and spacious.

The rooms were clean and comfortable with all of the western amenities that you would expect in a hotel of this level.

but amenities are basic - the rooms are nice but so noisy.

though the rooms were nice and the breakfast was good, we were not pleased with the front desk.

but the hotel is RIDDLED WITH BLACK MOLD.

Lastly all od their soaps, shampoo, conditioner, and lotion smelled horrible like laundry detergent.

Stayed here before and carpet was moldy and there was smell of mildew in the bathroom.

Bathroom shower curtain was really dirty and disgusting.

It was so strong that my nose burned and i got a headache.

but not enough to make a stink), and we were charged for the breakfast – it was not taken out of the incidental charges.

No musty/moldy smell that you sometimes get in the tropics.

Room was the biggest disappointment, the first thing I noticed was hair in the tub and a terrible mildew smell, the shower curtain had stuff growing on it.

So much humidity it was disgusting to sleep in it.

If you head to the pool don't swim as it is filthy.

The pool was disgusting - not quite sure why they’re associated with Marriott.

The bathroom drain backed up spilling about an inch of foul smelling waste water on the bathroom floor.

The water in the hot tub smelled like old shoes/bad cheese and the pool water did not seem to be chlorinated.

Fifth, the room had a chemical cleaning smell that was unpleasant.

My only issue (overall and) with the room is the smoke detector.

Bathrooms are dirty, carpets stained, musty smell.

*The hot tub's water temp was lukewarm
*Room service took too long, and the delivered tortilla chips tasted rancid, and the guacamole was bland
*Lobby water dispenser barely works

If there was a beach within walking distance of this place, we'd probably stay here during every visit to Cancun.

Very close to Ventura Park which you must visit if you travel with kids.

Courtyard by Marriott Cancun Airport

phone

creditcard

Free High Speed Internet (WiFi)

Room service only up to 10:30pm, and sometimes you can hear the neighbors in the other rooms.

Hearing the other party snor or rummage through plastic bags, talk, use the bathroom, etc.

It was very noisy on the rooms because of the restaurant they have on the first floor.

Beds:     The beds were very high quality and the best part of the rooms after you could fall asleep from the noise

I think that this sort of transaction should be done somewhere else except in the areas where the actual customers and guests eat and can hear literally everything going on.

We had bad experience on the first day, we could not sleep because of restaurant noise.

We enjoyed our stay except for the noise of the aircon.

The pool area is a bit noisy with all the kid activities, I would have preferred a quieter experience there, maybe they don't need to use a microphone.

Noise from the atrium/restaurant carries all of the way up to the 8th floor.

The construction left a lot of dust and the noise started very early by 5:30 am and went until 11 pm or later so it was hard to get a good night sleep.

Some noise could be heard during the day,

The Hotel is also going through some remodeling so during the daytime there is a constant sound of construction.

How about the sounds of dishes and silverware clacking from 6 am to midnight?

The noise from the clanging of plates and silverware below lasted until 1am and began at 6am!

A few negatives-our unit had a leak in the shower and water was on the floor everywhere (we will report on our check out as I think it’s going to be a bit of work) as well as the elevator was broken for a few days that held up the lobby and floor traffic.

The only downside was some minor construction noise in the mornings,

Friendly family resort with exceptional service, and comfortable spacious rooms.

Really love the pLace and how they serve and clean our room
I only hate is the presentation and after you said no the agent not even say hi to us even we meet in lobby..thNk you guys and keep it up godbless

The rooms were clean, food was excellent and the services was exceptional especially Raphael the beach manager, Carlos Gonzalez our waiter ever night, Hector at the marina resort and Fancelyn who served us many drinks at night.

The food is amazing and the rooms are comfortable!!

The bed in the room that was given to us isn’t comfortable at all.

Rooms and amenities were lovely the at night activities were very exciting.

Hotel Rooms are spacious and well maintained.

but exclusive rooms on other floor was ok

Mr. Peón is extremely knowledgeable of the diversity of rooms in the hotel, and great communicator; kudos to Mr. Peon.

While the rooms are nice, the doors are not insulated at all, so you hear everything.

The staff from checking in, to the restaurants, to room service, to activities planning, room cleaning.

Beautiful view, clean and beautiful rooms.

Our suite was superb, everything was in great shape and allowing for the required privacy between rooms.

It was such a great feeling to come back from our adventures to a clean room everyday.

but we changed the room, and new room just smells bad.

Rooms got molds on siding of balconies and molds on bathrooms

The pool was having partial maintenance without closing, I had to get my child out of the pool because of the chemical they were using to fix the pool tile.

Everybody around us was sitting at their tables, dripping in sweats.

There was a distinct smell which smelled like sewer that did not make me sleep.

The rooms have a terrible odor, like an unflushed bathroom.

You can unfortunately smell the vinegar across the table once it’s poured.

The room not very sanitized and cleaned, smelled very bad.

Not everyone can stand the strong smell of paint.

The water had a foul smell and left me feeling unclean after showering.

The rooms are extremely outdated and have a horrible smell in addition to liking bathrooms and loud noises coming from the balcony doors as they don't closed all the way leaving you without any sleep.

The beach was totally disgusting - the resorts on either side tried to keep a handle on the sargassum - not at all at Sunset Royal.

The bathroom was creepy and nasty looking.

The nachos were stale and included only 3 beans on the chips.

The customer service is incredibly unprofessional they have 7 hotels  
The hotel I stayed had issues in the bathroom and musty smell .food  not good I got sick,  generic liquors no good it all .very careful do not sign anything 
Other thing I here from their own employee they   treatment Make them work 12 hours shift and they pay is really low

Today may 9 2021 still not received my money back paid  on dec 29/20 with my cosco citi card  even told and cancel my card for this fraudulent purchase they did not do absolutely nothing I am very disappointed planning to close that card

Our mirror was filthy with stains that could not be removed.

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