There was no construction noise nor party noises,

There was some outdoor construction going on at Hana,

We could have stayed somewhere else and returned after the construction was completed.

The only downside was the construction noise.

There was some construction being done in the late morning

The only big downside in June 2021 was the loud construction all day—our room had hammering and pounding on the wall pretty much every day during work hours, so when rain chased us from the pool and beach there wasn’t much relaxing.

Non-stop construction noise, sorghum everywhere, people reserving pool chairs with towels for hours, salesman near towel area, and very pedestrian food for a four star resort.

There is CONSTRUCTION and not much music.

Outside at the pool the entire day is construction noise.

For those of you wondering there is some construction happening at the resort

I'm sure the hotel has changed since Covid and maybe the construction is complete as well as better customer service.

The only construction going on was at the pool, as they are putting canopies over some of the seating area,

Most of it was under construction at the time.

but this construction was not on things damaged by hurricane.

The loud construction noise was starting to wear on me and it was less than 24 hours from the point of which we had checked in.

--

To echo some others, there was construction right under our balcony

MARRIOTT if you are doing construction next door have people stay an another wing!!

Located in the Playa Delfines area, the resort is conveniently located near the airport and nearby plenty of good restaurants and things to do.

I recommend you get a room facing the water.

The room was clean and large, they don't have sleepers or vanity kit anymore ☹️
Overall,  it's a good hotel, 

We did get upgraded to a ocean front room which was fantastic and if you have the opportunity i would definitely suggest the oceanfront rooms.

From the moment we arrived, from Eduardo welcoming us taking our bags to Erick at the front desk making sure we had a beautiful room, we were thrilled with our stay at the Marriott.

Otherwise I thought the room was good and all the workers were pleasant and helpful.

I immediately used the chat feature in the app to indicate the room was incorrect.

Despite in hand guaranteed  in writing ocean front booking,upon arrival rhey said I booked an ocean view room and no ocean front room was available…shortly thereafter we discovered the entire hotel was booked by a corporation,honoring its employees…that corporation covered  its employees room,board,booze,entertainment and they were reasonably well behaved

Balcony door doesn’t have net so all the flies entered the room.

Eduardo- front desk
Raul- lobby bar manager
Victor- pool bar and food service La Isia
Genaro- Hana Restaurant 
Housekeeping- our room was kept in great condition.

Consistently friendly and efficient staff throughout including room and pool service - shoutout to Javier (pool/activity hut) and Erick (Bonvoy desk).

Great views from the room, we got ocean view room.

They accommodated us with ocean front rooms and impecable service.

Upon entering my room, I was in aw and felt immediately blessed.

The rooms  are clean and spacious and the pool is a good size with ample chairs.

Marriott Cancun, An All-Inclusive Resort

construction

Free parking

Free internet

Pool

There’s construction on one side of the hotel,

major construction was happening Dec 10-17, 2022 when we were there, right next to us in B601, and that was a vacation destroyer.

Plus the building construction is pretty unsightly.

Now the paving slabs are being replaced and it is impossible to swim in the children's pool and the adjoining adult one, the dust from construction works flies in the face and water.

Still some construction going on for now, so that was our only "cleanliness" negative.

They were remodeling on side of the hotel

Hotel is under construction 24/7 Jack hammering around the pool.

Unfortunately we ended up in a construction place with loud people that couldn’t behave.

The Cons: as for now the hotel is undergoing reconstruction that creates some construction jobsite-like noise during week day time.

We also heard construction noises all through the night our first night there.

but part of it was also under construction.

Construction: Yes there’s construction going on, no it did not bother anyone as you can’t hear the noise and they’re done early, it will be out of your way. Promise.

I didn't take the all inclusive PKG, construction going on onsite, some banging and hammers

CONSTRUCTION AT THE RESORT:

There is some construction currently being done.

What you don´t know is that once you arrive you find that they´re doing some construction right at from of the beach: so you´re trying to enjoy Caribbean sun with slap-hammer music and construction noise.

Construction at the establishment was only a slight distraction; to see continued investment makes me want to come back.

There was construction going on all day (except Sunday)

I assume the hotel will be bigger as there is a lot of construction and renovations going on.

You are 1-mile either by the sidewalk on the main road or down the beach to Playa Delfines beach which is a beautiful public beach.

12 pesos and you are 15 mins away from Playa delfines ( which has the CANCUN sign you'd wanna take pictures at), 15 mins from playa tortugo and playa lagosta- again beautiful beaches where someones always offering you to buy drinks or food.

The hotel is located 25 minutes walk to Playa Delfines and El Rey Ruins (worth visiting) and a minute away from the Mayan Museum.

Clean, cool and updated rooms, balcony was great we ate breakfast and played games at night overlooking the lagoon.

The registration went smoothly and off we went to a beautiful room (C605).

The room was a decent size for four of us.

Cancún beach was literally few steps from the hotel room.

And the gentleman servicing our room Leo did such a good job and ensured we had plenty of what we really like - coffee 🥰 
Even when by the pool waiters kept the Mojitos coming.

They came and made the beds everyday and the room is beautiful.

Mini bar in room empty and they wont fill it even its all inclusive.

Also, the view from the rooms to the sea is beautiful.

The electricity in the room only on the first day, went off 3 times and kept us in complete darkness for 30 secs to upto 10 mins.

I have travelled to many resorts offered through RCI this is one of the nicest, modern spacious clean and comfortable rooms we have had on over 30 years.

however hotel room was the best I had in all of my time in Mexico.

We had an ocean view deluxe room which was  extremely clean, well equipped with spectacular views overlooking the pool area, beach and the ocean.

Rooms are nice and well appointed, clean, big,
Staff is attentive.

Excellent service, staff really friendly, had magician do tricks for free after dinner very charismatic and funny room were clean and the view is gorgeous will be coming back sooner or later thank you

We selected the swimout room all inclusive package.

- Room service - food delivered to our room was excellent and beyond our expectations.

Emporio Cancun

The location of this property is excellent..a five minute walk to the spectacular Playa Delfines and backed by a beautiful golf course.

Everything was great, room, service, very clean, beach is beautiful, pool on the beach beautiful.

Food was great,  room was wonderful and we really lumed the coral level.

Can't say enough about the Prestige Staff (Guadalupe), they bent over backwards to accommodate our group in 3 rooms.

We had a room on the 10th floor with a whirlpool tub on the balcony.

We had the corner room which is just huge!

The food and drinks were great, the staff was friendly and hospitable, and our rooms were really beautiful.

Food was outstanding, room was very clean and comfortable.

The room is beautiful with the best views!

Rooms are beautiful and the light up backdrop is soo cool!

The room was amazing, with awesome views.

The staff in general gave us exceptional attention from the cleaning staff , waiters , chef, restaurant captain, front desk, room services etc.

Rooms were amazing and the beach had white, fully sand and that gorgeous turquoise water.

Everything was beautiful, everybody is friendly, we had the corner rooftop suite with a pool room was great.

Lovely property with beautiful room view , it’s a place to be just like paradise had a great time with family , the staff is very courteous .

Our room was large and included a jacuzzi on the balcony.

The rooms are clean, spacious and the view from ocean front suite is beautiful with a personal hot tub.

The grounds are immaculate, the rooms are great, the views are unbelievable, and the staff is second to none.

Coral Level at Iberostar Selection Cancun

Free High Speed Internet (WiFi)

but we took a bus to the public beach one day (Playa Delfines) and walked on the beach for an hour and jumped the waves. :)

Just got here said they didn’t have the room we booked.

The view from the room is gorgeous (6th floor)

The rooms were clean and had a great view.

We enjoy everything about this hotel, the location, staff, food, entertainment,  and rooms.

Nice and relaxed break food was good and drinks were good always ask for good spirits.or you will get there cheap stuff that they use for cocktails which is not very good premium drink was in room optics which got replaced once down s bit

We had several rooms , both in the main building and , additionally, in the villas .

Food, staff, rooms, amenities, beach and service were all outstanding.

My  wife and I stayed Dec 3-12 and occupied room 2125.

So, up to our room for a bit of peace and quiet

Thank you so much for giving us such a great room this time!

Excellent views from our 11th floor room, large and spacious with a wide selection of drinks including optics.

Rooms are big and they have everything that you need.

The rooms are modern, attractive, clean, and importantly: very quiet.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

Rooms
We stayed in a superior deluxe ocean view.

The reception staff acted immediately when I reported the problem with the stinky room,

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Hotel Riu Palace Peninsula

smell

The location is also perfect: direct access to the beach where you can walk or run for good few miles south to Playa Delfines, or north almost to the easternmost end of Mexico.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

The rooms are very nice with spacious floor plan, large bathroom, etc.

Incredibly clean and well maintained rooms.

Inside and outside, public areas and rooms are super clean.

All rooms face beautiful ocean 🌊 view!!

All the rooms are waterfront with balcony and beautiful layout.

He took us into our room after checking in and showed us around and he couldn’t have been nicer.

Rooms were gorgeous, incredible ocean views! !

Our room was well appointed with a spectacular view of the breathtaking ocean and the magnificent sunsets.

Rooms have jacuzzi which is great after a tiring day out at the beach.

I had a room with two beds and there was plenty of room for two people.

Flor was the best in housekeeping our room.

Mary, thank you for always keeping our room clean.

We had a room with an ocean view and a balcony over looking the pool .

The resort, room, facilities and staff were great.

The rooms were perfect, the view was amazing, food and drinks were delicious.

A issue my wife had with the room was there's a big mirror attached to a locked door facing directly at the bed.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Hyatt Zilara Cancun

price

Although is not an expensive place, it really isn’t worth what they charge.

Went down to the bar, had 3 margaritas, chips with salsa and an order of chicken wings, bill was $52 in US Dollars, we paid in pesos with our credit card, came out to $42 US without tip.

891035339

We got dropped off here by TUI  the company that doesn't talk to it's customers.. for a night of no water or food and a day of food you'd be embarrassed to put in the dustbin, incase the council tried to charge you for the removal of a biological hazard .

At the restaurant, service took forever & the waiter kept trying to give himself a larger tip when he finally decided to cash us out with the credit card machine.

When I drive, they allow me to leave my car for upto a week for no extra charge.

but that was immediately cut short when I had booked eight days through my agency, and the hotel tells me I have only one day booked and have to pay an individual tax of 58 pesos every day (they then charged me 91 pesos for the first night's tax.)

The price was cheaper than most of the alternatives in Cancun, particularly when taking into account the outrageous fares taxi drivers charge to take people to the airport.

The only thing was that when we checked in they charged us $25.00 more than what we had been told on the website.

If you encounter this, make sure you pay with a credit card!!

I took the key card, went to the room and that was when it just got worse and worse.

Second, when you get to the hotel the dumb clerk made me place a deposit when I had paid with points and they had my credit card on file.

I needed to go back to check in and renew my card!

Someone came up to the room to see the card receipt and confirm we payed.

The only thing was that you couldn't charge anything to the room so be sure to bring your creditcard or cash with you when you want a drink after swimming.

I’ve never seen a hotel charge you upon check-in, and not have a final bill upon checkout.

though I paid online, I was asked for a credit card, a common practice.

They ended up charging me twice for my room so had to send a complaint to Booking.com and a refund for the extra payment was refunded.

Food was not brilliant and felt very annoyed at being charged $10 for two small bottles of water - everywhere else we went in Belize, Guatemala water was free!

I can see why it’s billed as a business hotel because you wouldn’t want to stay for a full blown holiday,

The front desk claimed that the phone never rang.

The only minor downsides were that I wasn't able to get a very good signal on my phone using my data plan.

but wanted to get off call so she ended up hanging up on us.

Several items were missing from our possessions including expensive cologne, my cellphone, my fiance's engagement ring and even the wedding band from the box it was in, her anxiety medication, even the flamin hot cheetos I got her from America.

It would help if they answered the phone.

I told him it was only a phone in my bedroom.

I called two days prior to the arrival date and the representative told me that when i got to cancun airport, just call the front desk and they will send the shuttle to pick me up.

The telephone number starts only with 800.

At precisely 4:10 AM we get a wake up call to the room - we never requested a wake up call let alone at 4:10 AM!.

When we were departing I had to get mad for someone to call and give us an ETA on the shuttle.

After spending an afternoon trying to reach the hotel and being forwarded by front desk to reservations, disconnected, forwarded to reservations, forwarded to a Miami call center (×4), before finally reaching an employee who took our reservation as we pulled up at the hotel.

Attempted to call 10x+ times and still no pickup.

The instructions say to call a certain number on arrival.

The hotel room was loud, as in we could have carried on a conversation with the people in the room next to us and the doors slammed on the hall like a prison cell.

Shuttle service from airport was a bit problematic as we had a hard time figuring out how to call a Mexican # from a US phone,

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