Food is terrible, reheated, cold, sometimes frozen in the middle.

When they do, the food takes over an hour, arrives cold, and from our experience the order is always wrong.

Who’s catching a cold in the 40• heat especially OUTSIDE!!!

If you like sitting in a hot (cold) tub with half the jets working, then it'd be perfect.

but when we reported it a second time they didn't come back to investigate)  There was no cold tap, only a cold shower head, so to use it we had to run the water 2-3 hours in advance otherwise it was way to hot and unsafe to use.

Room service was awful, there is no variety & food arrived cold.

but you needed to catch it when they 1st set it out or it was cold.

but the waffles sat in basket waiting for someone transport them and by the time they did, they were cold, like much of the buffet food.

Sushi was worst than gas station sushi, rice was cold and hard.

they told us to go down to the bar instead

room service was cold or even better not even delivered when we scheduled it with concierge
Beach/Pool towels were hard to come by.

The pools are not heated and our swimout was adjacent to a pool which is shaded from 11am onward which means COLD.

The buffet food was cold, our toilet leaked and made a terrible noise, after 6 maintenance visits it still was not fixed, the toilet door was so swollen from water damage that it didn’t  close, and on the only occasion I did get it closed I got locked in, despite reporting this 2 days in to our holiday nothing was done.

Buffet was very basic for breakfast, the rodeo was a brutal, kept being told to come back in 45 minutes (twice in one night) and both times it was a 3.5 hour wait to get main course, food was just ok, can’t sit outside for less that $30/pp apparently, food arrived cold both visits and not prepared to how it was ordered.

Be prepared for all the food at the buffet to be cold and not good.

You can grab water at any of the bars for free, 

The vegetation has all grown in and looks nice plus you have the two sister resorts to roam and use their facilities if you like which is a bonus.

When I read “adults only” I expect a relatively quiet and relaxing atmosphere, free from children and families.

It's the best "free" hibachi I've had, and a top 1/3 of the paid.

My husband had to work all week so he used the free Wi-Fi and had no problems.

Since we had an extra free day, Valentina suggested Rio Secreto, the secret river tour in a cenote.

If you are considering staying here, you have two choices, pay premium prices for a 3 star at best, and get annoyed at other guests using your facilities, or book the cheapest option, and use the facilities that suckers like me pay for, free of charge.

:-(

One evening I got a complementary dinner in Grill restaurant.

I stayed in the platinum block which was nice and quiet, the room was beautiful and the bottle of tequila in my room an added bonus.

The excursions were all well priced and hassle free.

The first was stress free, great food, excellent service.

When we arrived they offered to upgrade us to the Yucatan platinum suites free of charge which is supposed to be the more posh side and adults only. ..

Ppl who check you In don’t tell you anything about the sister resort Grand Princess - they have wild monkeys & there is a free shuttle - some of the workers are nice some aren’t.

Just take these things out and free up some space!

but the swim out pool option was definitely an added bonus and I would book that room again, for sure.

The front desk personnel will make you feel as if they are doing you a favor by "upgrading your room" for free.

A staff member overheard several guests expressing their disappointment at the beach condition and he suggested we go on an excursion where the beaches are beautiful and you get free lunch and drinks.

I did try calling them, though, and it did not work out,

She could have got better results discussing and not being rude and abusive to staff, 
 
Swim up rooms are amazing, room cleaning service is excellent and accommodating, even the maids superior checked her work occasionally too,  they do care 

Room service can be difficult to get hold of on the phone at times to order,

one time i believe she even faked a phone call to housekeeping.

We tried 5 different times to order from the 24 hour room service they offer and no one would answer the phone once.

Room service took forever when you ordered if they even answer the phone the same goes for the front desk and housekeeping.

but they want to call themselves a 5 star hotel. LOL!

How this hotel gets to call itself a 5 star I will never know.

Main pool was closed twice because individuals got to wasted at the swim up bar Threw up in the pool everyone had to leave the pool for the day for it to be cleaned 

I had to change my key card 5 times extremely frustrating my cell phone was nowhere near my keycard for it to deactivate it.

No TV remote in our room, and we had to call three times to get one sent up.

Overall cleanliness of the resort was well maintained, for some reason I was told I would need to pay for extra water bottles in our room when the mini fridge wasn't topped up via phone chat with house keeping which was shocking.

Room service didn't respond or answer the phone Saturday night.

We have stayed in many resorts in Mexico and this one unfortunately has been the most overrated 5 star if you can call it that.

but she chewed my ear off when I answered the phone because my husband hung the do not disturb card and proceeded to tell me that I was not going to receive a replacement yelling at me at the same time.

In the bathroom, the phone came off the wall.

I had to place numerous calls and wait many hours before reaching someone about this issue.

but nothing special, we did not have any help to bring up our luggages, had to call for the room to be cleaned & for new towels, pool waiter comes once per hour.

We have stayed at 2 other resorts in Playa del Carmen which were far better

He was friendly and had excellent recommendations that made our vacation in Playa Del Carmen memorable!

Also, take advantage of the shuttle bus into playa del carmen - it costs 4 USD or 70 pesos per person each way and they drop you right by fifth avenue.

PLAYA DEL CARMEN SHUTTLE
One of the other very convenient offerings at this resort was the Playa del Carmen shuttle that left the lobby at 9:00 am, noon and 3:00 pm and dropped people in central Playa.

Other things to mention, direct shuttle to Playa del Carmen a few times a day.

but a 15min taxi ride will take you to downtown Playa del Carmen 5th avenue with numerous bars and clubs to suit all travelers.

I would highly recommend you doing your test off the resort and go downtown to Playa Del Carmen at one of the testing centres.

We went into Playa Del Carmen and the beach there was better.

The good thing is there are several other resorts around to choose from so you can still enjoy playa del Carmen .

Safe & Easy Travel Restrictions

So now that we have that out of the way lets get to the nitty gritty of this new location exploration that is the PLATINUM YUCATAN PRINCESS RESORT in the beautiful Playa Del Carmen, Mexico!

We took the shuttle service in to Playa del Carmen so we could stock up on biodegradable sunscreen/repellent, liquor and souvenirs.

A shopping trip into Playa del Carmen is cheap, at $8 return, and a fun break from resort food.

The good: 
One of the larger beach areas north of Playa Del Carmen.

We went to Coco Bongo on Saturday night - with Royal Service which was so cool and then took a day to head to Playa Del Carmen (50 pesos for the bus there and 50 back each) and took a ferry to Cozumel after lunch at Senor Frogs.

Food was tasteful in all restaurants and never got bored in buffet.Shuttle to Playa del Carmen very convenient and timely.Would love to visit soon.

50 pesos gets you in to playa del Carmen with the shuttle from Sunset princess .

We have been to resorts in the Playa Del Carmen area with seaweed issues before,

My husband and I had an amazing time in Playa del Carmen/Cancun!!

In our eyes, the Platinum Yucatan Princess Resort (Adults Only) in playa Del Carmen is truly a resort that offers a true sense of paradise.

They also have 3 bottles in the room and stocked fridge with beverages.

This isn’t a 5 star hotel, to me the food is 4.8 stars and the rooms a 4.

Rooms are BEAUTIFUL, huge balcony's & AC (robes, slippers, drinks included in mini fridge+important toiletries)
Pools are huge with swim up bars/lots of chairs, &you can use the swim out pools even if you don't have a swim up room
Access to Ocean Riviera/Grand Sunset Princess (would book sunset princess next time bcs everything is the same except kids there & its much cheaper) 
The food is AMAZING.

This pool is available to all guests not just swim up rooms, 

I find guests book for a few days and come and go while disrespecting staff and buildings, 
Do what we done, come and relax, party, celebrate, mix with others and enjoy, don't spend your days talking bad of the staff and place, spreading bad vibes, we didn't listen to the nonsense and had a great time and we were mega respected too by all staff, 

1 question why say you are a returning guest and leave terrible feedback?

My husband has poor mobility and he organised when he could for us to be taken to our room after dinner in the cart.

My room (balcony hot tub) was spotless at all times.

These rooms are designed for 3 occupants maximum.

they had been moved and upgraded during their stay only yo find the same problems in the new rooms.

Our aircon was perfect, the room didn't smell musty or damp, it was comfortable and clean and the cleaners worked really hard.

I opted for the swim up room and am so happy I did.

For us if when we come here we always get a swim up room.

but the only option I was given was to pay double of my original room for a Honeymoon suite swimout room on the other end of the hotel than the rest of our party.

She may well have appeared when we were ill in our room.

We didn’t go out of resort asshe didn’t feel confident to leave the room where she couldn’t go to the toilet.

The room was lovely, overlooking the pool.

i DEFF recommend you go to COCBONGO, do some tours.

Tour operators need to re-evaluate this facility and it’s classification.

We came to rely on Allan for all of the tour and excursion information we needed during the rest of the stay and he was a great resource.

.Sergio, was the best and friendliest bell hop!

Diego main bell hop great attitude super friendly, Bryan waiter in buffet rock star. 2.

but beware of dealing with the Best Day people – they are not interested in helping you to a good experience, they are just interested in selling you a tour.

There are people that offer tours to Chichen Itzá, isla mujeres, snorkelling, swimming with dolphins etc

You can always go in town and get authentic Mexican food or take a food tour.

Behind the bar area there is a tour guy who worked for  (LIVE IT water activities)  sitting underneath a hut.

6 - we were the first drop off and rhe last pickup by our tour operator so the location was good.

I wanted to order room service for the morning before going out on a tour early at 530.

When we went outside we noticed the phone was from the tour operators across the driveway.

I was in building 2 and the signage makes you go along a very very long route.

There are plenty of “off the property” activities and tours available, most of them quite pricey,

On a 5 star rating:

5 Star.Entertainment Evening Shows: House dancers are fantastic, other entertainment was very nice: mariachi bands, fire show and the hip hop street dancers.

But I will say that Caribbean Tours, which took us in, was fabulous and had great staff.

We paid 200 dollars for the tour and 100 just to come back.

So nice to be able to just walk out and hop in the pool.

Platinum Yucatan Princess - Adults Only

cold

phone

free

playa-del-carmen

tour

but 2 nights before we left - we went to the front-desk asking to see the charges written on our room number.

At check out we end up over charged on a bunch of stuff.

Multiple fraudulent charges, including a $39,000 fraud charge AFTER we left.

but also he wanted to charge us double to get us a new ride.

All of our friends rooms were fraudulently charged for things they had no idea (even with their all inclusive bands).

You will be charged tons of unauthorized payments please stay clear.

Been to Playa and Cancun over 25 times and this ended up being the most expensive resort at $659 per night with all the hidden taxes and charges.

The ATM is a complete ripoff, so avoid it at all costs and instead head to the Scotia Bank at 10th avenue and Constituyentes, who will charge you US$5 which isn't so awful.

There is a room service charge which is unfortunate.

I told them I wanted to pay with a card because we didn't have a room and it was no problem when I ordered an overpriced, flavorless salad.

however my family was surprised and very disappointed when we arrived and what we thought was all-inclusive was an additional charge.

Especially once concerns were vocalized, which unfortunately was quite often during my stay, as a result of the inconsistencies in charges made in error.

My daughter called me, with 10% charge left on her cell phone in a terrified panic asking for solutions.

I was withdrawing funds and the machine charged 3 $68.95 fees (US dollars) for a $120 withdrawal. The hotel management (Hector O.)

Make sure to use your Credit Card that comes with international trip protection! !

I was charged for beverage and food that (apparently at the pool) I did not receive or order.

We booked and paid 2-years in advance due to COVID and had consistent issues with the hotel getting rooms wrong, dates wrong and payment information incorrect.

Try to get room 538 (not 558) as it is much quieter due to the club which sits directly beneath #558.

but wouldn't stay again due to the uncomfortable room.

Sadly, due to environmental factors, there is beach erosion and the original beach has been mostly taken by the ocean.

but that was due to windy sea conditions.

I would actually be mortified to bring a child to the property due to the exposure of the club next door.

However, we could not enjoy the last 1.5 days due to getting food poisoning at the hotel.

Same day reservations are not accepted due to Covid capacity planning.

While the hotel probably was full due to what seemed like a large wedding, it was not always felt, as the hotel had a lot of space and everything was outdoors.

I think it’s due to fresh water seeping from the ocean floor.

Was looking for a place to stay for 14 days in Aug/Sept, 2021 due to the travel restrictions to enter the US.

Unfortunately we could not get into the beach due to the seaweed season!

though the beach is small due to erosion.

Unfortunately (as of February 2021) the gym was closed due to COVID.

But, the overall property is so beautiful, the pool and beach are beautiful too, we chalked it up to lack of staff due to Covid.

Some of the rooms/suites are in inhabitable during noon and 7 PM due to beach club at the front of the hotel with very loud.

Currently the Grand Club is closed due to Covid.

we are in hotel grand hyatt playa del carmen
the play zone was a wonderful 
marcela migel and alexis was very kind and nice 
they play white my baby and him feel very comfortable with them 
i recommend it white all of my heart ♥️

Makes you feel like a VIP at their resort.

We felt super safe and got some exercise while on vacation.

He is full of spirit, he makes you feel comfortable with your body, you feel sexy at the same time you are excersising.

Thank you Jorge for making us feel welcome and enjoying our stay.

He waited for me and made sure I felt secured and confident before being one.

The hotel was great , clean and organized and you didn’t feel it’s crowded despite being fully booked.

We really felt taken care of, and that extra attention (as well as room service spontaneously dropping by with chocolate-covered strawberries and a bottle of wine) really made all the difference.

Salt water infinity pools were amazing and made you feel as if you were in the ocean.

Jorge and Lauro were so lovely to us and made us feel home!

Their whole team felt like they were there to take care of us.

They made us feel like family and took amazing care of us and everyone in the resort during our stay.

My favorite ladies, Miriam and Marcela Romel, always make me feel welcome and go the extra mile!

The room and grounds all felt new and very well kept.

He made me feel like family couldn’t try enough to give us a new experience.

Their kindness and attention to service makes every guest feel so welcome and this time was no exception.

Agustina went out of her way to make us feel special and welcomed to the property!

Activities with Alex, Alexis and Richard made us feel really sexy uh lala they deserve a raise.

but you can hear the DJ music from the pool over the spa music.

The music was not turned off and was a huge distraction to the couple as well as the wedding guests.

Ibiza chill music playing all day and night.

Do something about the blasting loud music from the neighboring property and the massive seaweed problem covering the beach and you’ll have a winner because your staff is wonderful.

They play annoying, fairly loud club music from about 11 AM until 7 PM or so.

but added a lot of crowd noise and boom-boom music for several evenings.

The restaurant/bar had a DJ and loud bar guests most nights we were there.

Unfortunately, their beach club blasts music from 1-7pm everyday.

Our plunge pool suite is directly above Coralina, which blasts loud music all day long and makes it intolerable to sit INSIDE the suite with the door closed; sitting outside on the balcony is entirely unbearable and unusable.

Ours was on one side overlooking a day club on the beach so the views were not unobstructed (a bit of a disappointment) and the party music was thumping away every day until the evening.

One star off because there were so many bugs on our balcony our entire stay that we couldn't sit at the table there, our steak at both our nights of dinner at Grill at 1-26 to be chewy, tried to order Room Service via the TV menu and it didn't allow us to customize our choices, and the music from the day club can get loud.

Beach area was smallish and the music from next door was loud.

but there was a loud beach party underneath us and the music lasted from 1-7 I think.

When I found finally one, the aquaerobics started and it was to noise, the animator guy scream a lot all time, music was loud and it was not professional he and his partner were dancing inappropriately for gest.

Very disappointed that I paid as much as I did to hear blaring music every night.

I would just leave the balcony door closed if I was going to sleep in or open if I wanted some music in my room.

The suite was right above a club and we were warned about the loud music coming from the club for a couple of hours everyday .

They had loud music and a live DJ everyday from about 1-7pm.

Wonderful stay at PLAYA del Carmen in Hayatt resort.

I would highly recommend attending if staying at the Grand Hyatt Playa Del Carmen. Fun!!!!

Alexis was an amazing bike tour showed us an amazing beach, a tour around Playa del Carmen for good restaurants and stopped at an amazing coffee shop!

Karm make the best mezcalita and margarita in Playa del Carmen.

One of the best trips I’ve ever taken food was vegan friendly and delicious very beautiful and clean property best location in playa del Carmen walking distance to everything can’t wait to visit this property again.

The hotel has a great location right on downtown Playa del Carmen which allowed the group to enjoy multiple activities in the Mayan Riviera.

I want to express my gratituted to the people of the Grand Hyatt Playa del Carmen.

Hyatt Playa Del Carmen is a lovely option for corporate gatherings.

Had a fantastic one week at the Grand Hyatt playa del carmen.

This was our first trip to Playa del Carmen, and we’re excited to return and stay again at the Grand Hyatt.

It's been three years since we had a family vacation and we hit the jackpot with the Grand Hyatt Playa Del Carmen.

Seven of my closest friends and I so enjoyed the stay at Grand Hyatt's Playa Del Carmen Resort in June.

From the moment we arrived we were cared for by the wonderful and generous staff at the Grand Hyatt Playa Del Carmen.

Located adjacent to the main avenue in Playa Del Carmen you are one the beach and then only one block from the heart of Playa Del Carmen.

Easy access to the beach and the lively town of playa del carmen.

We had such a great stay at the Grand Hyatt Playa Del Carmen.

They were a lot of fun and provided us with a local perspective to Playa del Carmen.

We’ve had an excellent time at the Grand Hyatt in Playa Del Carmen.

We  highly recommend Grand Hyatt Playa Del Carmen Resort.

If we didn’t have a room situated toward the back of the property, the noise would’ve been a dealbreaker.

Beautiful resort, great rooms, easy to get to.

The rooms are always kept clean and response from reception is immediate.

Our room was beautiful, clean, and spelled great, and the grounds were immaculate.

The hotel upgraded my room to an ocean view King suite which was nearly double in size versus the room originally booked.

We booked an ocean view room with club access.

My family and I stayed four nights in two of the ocean view rooms.

The rooms are spacious and clean, the hotel staff super friendly and accommodated are very request.

Oct, 7, 2022

Oct, 6, 2022

Sep, 28, 2022

Sep, 20, 2022

Oct, 2, 2022

Sep, 22, 2022

Oct, 7, 2022

Oct, 5, 2022

Sep, 24, 2022

Sep, 23, 2022

Oct, 1, 2022

Sep, 26, 2022

Oct, 7, 2022

Oct, 2, 2022

Oct, 8, 2022

Oct, 5, 2022

Oct, 3, 2022

Sep, 22, 2022

Oct, 3, 2022

Sep, 27, 2022