Playa Del Carmen hotels with review highlights
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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico

Grand Hyatt Playa Del Carmen Resort

4.4

1592 reviews

Trip advisor
roomplaya-del-carmencenote-spaspastaying experience
 - It was wonderful experience at Cenote Spa.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Wonderful experience in a beautiful setting.
 - Fantastic experience overall highly recommend to anyone looking for a great workout
 - Carlos was very helpful in making sure my gym experience was exceptional.
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 - I would go here again without hesitation except I was travelling with my kids and the other guests were loud partying deep into the night.
 - The restaurant/bar had a DJ and loud bar guests most nights we were there.
 - This hotel did not play about COVID.
 - I’m at a complete loss to understand why the hotel continues to rent out space to a 3rd party company to operate a beach club that not only provides no added amenity to their hotel guests,
 - Ours was on one side overlooking a day club on the beach so the views were not unobstructed (a bit of a disappointment) and the party music was thumping away every day until the evening.
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 - It was wonderful experience at Cenote Spa.
 - would recommend cenote spa
 - I love the CENOTE SPA and more the gym, the manager Carlos is always helping out with everything!
 - We also did a spa buyout for our event and the spa manager, Damariz took care of all details and supported our requests for creative spa offerings like a sound bath in their Cenote spa.
 - Very kind and soft-spoken, Armando was my randomly selected male masseuse at the Cenote Spa.
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 - We also visited the spa.
 - - Classes: Yoga class with Carlos in the Cenyote spa was AMAZING.
 - We had couples massage Erica and her colleague were great.
 - My massage with Erika was wonderful!
 - Will be coming back to visit the sauna and the hidden jacuzzi.
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 - The room ( we stayed in a 2 queen club room) was clean, well laid out and nice.
 - The rooms are very clean.
 - We reserved a partial ocean view room.
 - but the room was kept pretty cold.
 - - Room: Loved our partial ocean view room, especially the large balcony with comfy seating.
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 - We had a fantastic 5-day stay at the Grand Hyatt Playa del Carmen.
 - We had the best time at the Grand Hyatt Playa del Carmen and Ricardo taught the best, most fun Zumba pool class.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Overall, great experience in the gym at the Grand Hyatt Playa del Carmen.
 - Based on my experience with her I definitely plan to send more clients to Hyatt Playa Del Carmen.
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 - Also, as you'll read in my many reviews the beach club North of the hotel is LOUD.
 - but very noisy.
 - The noise is unavoidable from late morning to about 7pm.
 - Our driver who picked us up at the airport was very rude and the driver who took us to Chichen Itza had horrendous driving skills.
 - The biggest problem is unquestionably the noise from Coralina (the beach/day club).
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 - While the sites themselves were fantastic, we were a bit annoyed that we paid for an english speaking guide and driver and got neither.
 - She applied just the right pressure and paid special attention to my shoulder, as I was having issues with it prior to this trip.
 - If I would of had to pay for it, I would not have did that twice.
 - The service was really bad and slow, we even got a downgrade on the suite we paid because they had no capacity.
 - Overall, I would have to say that I would not recommend this property for the cost, given the chance that you may not be able to enjoy it fully due to being violently ill.
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Phone number icon(929) 207-1033
5 Avenida, Playa del Carmen 77719 Mexico
5 Avenida, Playa del Carmen 77719 Mexico

Paradisus Playa Del Carmen

4.5

3529 reviews

Trip advisor
roomplaya-del-carmenkid friendlywater parkswim
 - Overall great for kids,
 - Great for kids one years old to 18!
 - We visited this beautiful resort Dec 2021 with our two children.
 - We visited this beautiful resort Dec 2021 with our two children.
 - We had snorkels and swimsuits and all the things for a fun day with the kids.
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 - The resort is super modern, very clean, and they clean your rooms twice a day.
 - We loved the room access wristbands as we didn't need to carry anything around to get into the room and no risk of losing the key!
 - We loved the room access wristbands as we didn't need to carry anything around to get into the room and no risk of losing the key!
 - I had rooms in my room!
 - I highly recommend staying in a Reserve room!
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 - Playa del Carmen does have a better pool for families with a nice water park that our kids loved.
 - This resort caters to families, the shows, areas, water park, pools and food are all very much geared to a great family vacation.
 - The water park pool and pirate ship pools were also fun for the kids.
 - He water park was also fun
 - We spent a lot of time in the water park which always had the perfect temperature water.
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 - We booked the swim up delux room five months in advance.
 - The rooms are clean and spacious, highly recommend upgrading to a swim up suite if possible.
 - We stayed in a Reserve swim up suite , with Hector as our concierge.
 - BUT you can dine in adult only restaurants and swim in adult only pools which is awesome.
 - We stayed in the reserve area that had a swim up room and it was absolutely lovely.
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 - My wife and I stayed at Paradisus Cancun 4 years ago and then Paradisus Playa del Carmen with the whole family this year so I will be comparing the two.
 - We had a really nice stay at Paradisus in Playa del Carmen.
 - We loved our stay at the Paradisus Playa Del Carmen.
 - We had a wonderful stay at Paradisus Playa del Carmen.
 - We visited Paradisus by Melia Playa del Carmen The Reserve and we had the greatest time.
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 - It is filthy, unsafe and rundown.
 - Additionally, other problems were: Ongoing renovation works everywhere and it smells of toxic paint (very dangerous for kids) Very loud noisy events (they said that they wouldn’t have any events the time we stayed there
 - The other issue that we noticed while on the beach was the often unpleasant odour ( it smelled like sewage).
 - Also, unfortunately, when we got to the new room, it smelled like natural gas. Badly.
 - Hotel Room: During the day time, they were painting the hallways right outside of our room which created horrible smell during our entire stay.
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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico

Fairmont Mayakoba

4.7

2119 reviews

Trip advisor
roomplaya-del-carmengolfboatall-inclusive
 - The location and amenities in the room and on the resort are fantastic.
 - Also Oliver who took care to show us our room and made sure everything was great.
 - Wanted Flowers, champagne, and deluxe turndown service waiting for us in the room when we checked in.
 - The food was fantastic, the pools and beaches were stunning and the room accommodations spectacular.
 - He ensured that my wife's birthday plans went off without a hitch, and even organized a nice surprise to be delivered to our room.
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 - We chose the all-inclusive option for our family of 4 and we really enjoyed the restaurants available La Laguna, la Playita, the Sushi place and Tauro was amazing.
 - It was a set menu for all inclusive guests
 - Our family of four spent 6 days at the Fairmont Mayakoba on an all-inclusive package.
 - The restaurants on property were some of the best I’ve had at an all inclusive resort.
 - The All Inclusive package had tons of variety and everything was fresh and tasty.
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 - This year we also had the pleasure of meeting Juan Carlos the boat tour captain - not only was he knowledgable
 - Take advantage of the boat rides, the bikes, the spa is wonderful, and El Puebllito!
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 - We spent 4 of 6 days entirely on the property: biking, taking boat tours, at the beach, snorkeling, dining in the restaurants, visiting the Pueblito & the cenote, and enjoying our casita.
 - - The boat tour of the property is lovely and the cenote is good to check out - The cooking lesson at El Peublito is fun for family or a large group Bring cash!
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 - During our stay, we went 3x to the centre of Playa del Carmen.
 - We went into central Playa Del Carmen for the action one evening. Recommended activities: -Paddle Boarding -Archery -Bike ride to the ceynote (get a tour!)
 - Top notch level of service - best I've experienced in my few trips to Playa del Carmen.
 - We would have breakfast at the hotel and then some drinks at the beach and would go for dinner to Playa del Carmen.
 - The hotel is about 30 min from Cancun, 10 from Playa del Carmen and about 40 from Tulum which makes it an excellent choice when visiting the sites.
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 - I was beyond frustrated - what a waste of money; avoid at all costs.
 - A taxi from the resort to the centre costs 400 Mexican pesos.
 - they are pricey,
 - On the first day we were asked to pay the full price without the upgrade reductions.
 - but well maintained ☐ Premium ☐ Business ☐ Motel ☐ Get me out of here Comparable to Mix between Ritz Carlton and St. Regis.
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 - The Beach was just plain horrible when we visited, mountains of Sargassum rotting by the sand.
 - That in turn put me off the buffet breakfast seeing people picking food up, breathing on it without a mask and putting it back if they decided they didn’t fancy it.
 - Kids Pool Area Plenty of pool and a water slide to let the little ones burn off energy.
 - Welcoming lobby and adjacent huge bar with balconies overlooking the manicured jungle property and (sometimes foul smelling) water ways.
 - but we certainly were not disappointed with our room regardless of the musty odor.
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 - The beach required a 5-10 minute golf cart ride as it’s a 2 kilometers away.
 - Met again when he was driving the golf cart offering people ride after a storm.
 - We moved specifically to this hotel after playing golf at Mayakoba, we knew it was beautiful
 - He helped with reservations, coordinated our various adventures (golf, etc) with a smile, and always checked in with us afterwards.
 - The service, food, restaurant atmospheres, beach, golf course and pool were all first rate.
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Phone number icon(800) 943-5032
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico

Playacar Palace

4.8

1948 reviews

Trip advisor
roomplaya-del-carmenspashowitalian restaurant
 - 
 - Umbrellas and pool chairs are plentiful vs paid upgrades to cabanas at the Hilton and no umbrellas anywhere.
 - Management no where to be seen unless you are a Diamond member, everyone else treated second rate.
 - but pay close attention to the notable disparate treatment among the clientele present.
 - but for us, the perks did not justify the price.
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 - I think our most special part was at the Italian Restaurant which in my opinion is the best Italian restaurant at Palace Resorts.
 - The food was good at the Italian restaurant and the Asian restaurant Momo.
 - He was so fun and took great care of us at the yummy Italian restaurant.
 - The Italian restaurant and Luis, our server, was awesome.
 - Both Momo (Asian restaurant) and Bocelli (Italian restaurant) offered many dishes that were delightful to try.
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 - The spa is also very nice.
 - 
 - We return to Playacar every year for the food, the spa, the location, the cleanliness,
 - 
 - We love the spa and Virginia and Mercedes are the best.
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 - The pool service was so friendly and efficient I have to mention Silvia, Danielle, Perla, Besilio, Juan and also the entertainment staff worked very hard and I must mention Fernando?
 - Nightly entertainment was fun.
 - Pool staff from servers to bartenders and the best Entertainment staff never fail to keep you smiling and assuring you have a great day.
 - stocking the bar in the room, Francisco also Joshua to ensure that our late night entertaining was properly attended.
 - Entertainment: Fania always keeps the place moving!
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 - The location is right next the action of the fun town of Playa del Carmen.
 - We loved our stay and will definitely choose this place again if we come back to Playa Del Carmen.
 - I strongly recommend this location especially for first time visitors to Playa del Carmen.
 - This stay exceeded my expectations and would recommend this to anyone looking to go and stay in playa del carmen.
 - Review context: non-member at Palace, usually stay at the Hilton Playa Del Carmen (formerly The Royal) and am a Real Club member.
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 - from the room to the water.
 - Our room was a governor's suite which overlooked the ocean and had a huge balcony.
 - Each and every day our room was perfectly immaculate at the most capable hands of Diana, Angelica and others.
 - We were up graded to a bigger room so that was perfect!
 - We checked in early (breakfast time) so our room wasn’t quite ready.
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Phone number icon(888) 721-4431
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico

The Royal Haciendas All Suites Resort & Spa

4.8

1888 reviews

Trip advisor
roomplaya-del-carmenkid friendlyall-inclusiveholiday trip
 - I can honestly say this was the best experience we have had on a vacation.
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - A wonderful vacation!
 - He helped make my visit to Royal Haciendas enjoyable and he helped make me be accountable to exercise while I was on vacation.
 - Maids make it a true vacation.
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 - our flight had been canceled due to bad weather.
 - We stayed at Royal Haciendas previously as a time-share guest in 2010, and decided to return as a paid guest to enjoy a no-stress all-inclusive beach vacation due to the desire to be farther away from the hustle of Cancun.
 - Like many places in the US, they were understaffed due to COVID.
 - After missing last year due to Covid we are so grateful that we got to go back this year.
 - We decided to go during mid-October since we couldn't make our week last December due to Covid.
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 - All inclusive option is a solid value.
 - Pro - Great food buffet, restaurants are good, customer service, room service are amazing and Enjoyed the music night near sol-grill Lots of activity, family friendly resort Cons - All-inclusive offers very cheap liquor and beers (Avg.
 - We opted to decline the all inclusive option and that was the right choice for us - we just don't eat and drink enough to cover the inclusive cost.
 - I definitely recommend the all-inclusive package for a large group!
 - We definitely recommend the all-inclusive package!
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 - The room are spacious and the amenities are first class.
 - The rooms are nice, very clean and the staff is wonderful.
 - The room was beautiful.
 - The rooms were clean, and our view was amazing!
 - They cleaned the grounds and our rooms REMARKABLY and I was very APPRECIATIVE of that.
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 - 
 - The amazing staff at the Kid’s Club were so friendly and fun that our child signed up for every evening activity.
 - From helping us find (and move to) a place under an umbrella to happily fulfilling all my kids pizza and drink requests to the extremally clean rooms, quick room service and more - they were always happy and generous.
 - Lots of different activities, and all of the kids were excited to go back each night.
 - The chef Gilmer thanks for everything, Jorge (mornings), Jorge (nights), Eduardo, David, Cesar, Johana, Ángeles they made our time wonderful and unique; pizza Luna Aldo and the kids club Mariana is super good with children always helpful.
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 - An oasis in Playa del Carmen.
 - Love that it is so close to Playa del Carmen - we go there a lot to enjoy the large variety of restaurants and shops.
 - We had planned to walk or take their shuttle into Playa del Carmen
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - Even when it rains, the Royal Haciendas and the nearby Playa del Carmen have lots to offer.
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Prolongacion 5ta Avenida Mz. 20 Lot 006, Playa del Carmen 77710 Mexico
Prolongacion 5ta Avenida Mz. 20 Lot 006, Playa del Carmen 77710 Mexico

Grand Sunset Princess All Suites Resort

4.1

2267 reviews

Trip advisor
roomplaya-del-carmengroundsmexican restaurantfriendly
 - Room was ok, the sanitizer smell was awful and the room was freezing cold.
 - however, the washrooms at the beach are disgusting.
 - There is a pipe that deverse smelly and brown substance about 50 meters from the beach.
 - The beach absolute horror, smells fishy and mountain of seaweed, they dont bother cleaning it.
 - Their beach was not usable due to the excessive seaweed and the horrible rotten egg smell coming from it.
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 - The staff at the front desk were very friendly and happy.
 - I will say the staff was friendly and amazing
 - Staff were all very nice, friendly and efficient.
 - Food was excellent and the staff were friendly.
 - No matter who the server was in any of the buffets always friendly & smiling!
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 - We did get into 2 al a cates , Mamma Mia (Italian) it was delicious and La Hacienda, ( Mexican ) also delicious, a lot of food served.
 - Our favorite was the La Vageria, La Fleur and the Mexican.
 - but this seems to be a complaint at all Mexican resorts including the airport.
 - Mexican Raccoons, monkey(s) and cats).
 - When my friend MIGUEL who is Mexican asked, he gave them to him right away.
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 - There is lots of shops available to pick up souvenirs or take the bus service to Playa del Carmen , costs $4.00 us one way and leaves the resort 3 times a day, we did it and we felt safe and did some shopping, it's way cheaper and a nice day trip.
 - 
 - you can take a taxi they organize to go into Playa del carmen a couple times a day.
 - The Grand Sunset Princess in Playa del Carmen is beyond gorgeous and extremely clean!!!!!
 - Take the trip into playa del Carmen and try an authentic lunch and pickup all your souvenirs.
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 - Our maid cleaned our room every day and she did a great job.
 - The rooms were nice and the grounds were beautiful and well maintained.
 - *Rooms - clean, slightly dated.
 - Rooms were clean.
 - We were here for 2 weeks Jan 29 - Feb 12 in swim out room on Sunset side 3003!
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 - but were told we would have to pay for an upgrade to get a quiet room.
 - I am so disappointed as we paid a lot of money to come from the uk, we are not food snobs in any way.
 - Of course while I was at the resort, they would not honor the price even with me showing the screen shot from my phone.
 - but the prices were crazy: $15US for a package of 18 lozenges.
 - Needless to say, we won't be returning to this resort, it was expensive for what we got.
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 - The grounds of this resort are very well maintained , beautiful walkways to get around, it is a bigger resort, they have a trolley that you can take as for us we enjoyed the walking, in the evening the walkway's are lite up.
 - The rooms were nice and the grounds were beautiful and well maintained.
 - The grounds are beautiful & lush!
 - Resort grounds were beautiful, many pools and swim-up bars.
 - The best part of the hotel was that the hotel grounds were really nice.
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Phone number icon011528005921246
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.6

854 reviews

Trip advisor
roomplaya-del-carmenrooftop poolconvenient locationmodern
 - Conveniently located in heart of town.
 - The roof top pool has a great view of the ocean only two blocks away.
 - The location is close to everything just two blocks from the Ado bus and all the action in Playa Del Carmen.
 - It’s a quick 1 block walk to 5th Avenue & all the vendors, great restaurants & bars.
 - The hotel is located just two blocks from the ocean and one block from the central walking street
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 - We were here for our first time in Mexiko in playa del Carmen and we stayed in the Fives Downtown Hotel near the beach for ~3 weeks.
 - This was my first time in playa del carmen not the last one- this hotel is small and cute the decoration looks fantastic - incredible view at the top floor over there is the jacuzzi and the pool, food is delicious all the staff so friendly.
 - The hotel has a great location the staff very friendly and helpful walking area in Playa del Carmen town the rooftop has a beautiful view close ferry shops and public transportation.
 - This is a great location that has easy access to the Ultramar Ferry Playa del Carmen.
 - I will stay here again and again when coming to Playa del Carmen.
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 - If you're looking for downtown and a rooftop pool with nonstop energy, this is the place for you.
 - Rooftop pool had a nice view of the beach, you could swim and sun without the sand.
 - We had a great couples massage in the spa and loved the roof top pools.
 - but it did state that I needed to make a $413 resort fee payment for our 1-bedroom unit which included daily breakfast, one airport transfer, access to the rooftop pool, housekeeping, and our pre-flight COVID tests, which I found acceptable.
 - Roof top pool is cool and there was a pool party while we were there that was dope.
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 - The rooms were very big and clean.
 - I thank Mrs Guadalupe who took care of my room for the whole period: very kind and professional.
 - The party at the roof, the rooms really clean, the view, walking distance to the ferry, supermarket, 5th avenue bars and the heart of Playa.
 - Eclectic resort beautiful decoration the rooms has enough space with sofa bed, no balcony
 - We just stayed 3 days the check in was great the rooms ok I never thought it will be raining a lot!
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 - While they did move us on the third night, We were still able to hear a lot of noise during the night.
 - Some nights you can hear the people on the street, so if you need a very calm atmosphere maybe you have to go somewhere else.
 - ;) Small problems: If you have the room facing the club side, you can hear the music until late.
 - Not all guests masked up in the elevators if you are concerned about that.
 - however we wasn’t so it was too noisy for us.
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 - This is a new hotel with modern decor.
 - The rooms are very modern and clean.
 - Very modern with a gorgeous atrium with live plants from floor to ceiling.
 - The fFives Downtown is a modern property in the heart of Playa del Carmen.
 - Super cool, modern and STYLISH!!
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Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico
Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico

Grand Riviera Princess

3.9

2399 reviews

Trip advisor
roomplaya-del-carmengroundsfriendlyswim
 - The swim out room was very cool.
 - The swim up suite was so wonderful, particularly as we just wanted to chill and relax, not really party with new friends.
 - The pools are immaculate, well sized & the addition of swim up bars is a nice touch.
 - Swim up bars were good.
 - although not in perfect condition - didn't stop me and mine from enjoying the free drinks, free food, endless pools, swim-up bars and beach bar and grill, with tons of beach chairs and tiki huts, massages on the beach.
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 - There is a musty cigarette smell in the rooms too.
 - I did not try all ( I judge by look and smell first)
 - Tips- room a bit stale smelling so we always take a plug-in freshener -Bring aqua socks -tip frequently.
 - The rooms are outdated, extremely musty, and smell damp all day long.
 - They'd sit on your sunbed with you, play loud music and smoke cigarettes.
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 - There is a wide selection of restaurants and you are only 10 minute's from 5th av in Playa del Carmen.
 - The best day of food was when I went into Playa del Carmen and ate at a restaurant for lunch.
 - Playa del Carmen the local town is beautiful for scenery & some nice bars tho very touristy.
 - Down town Playa del Carmen 5 minute drive.
 - The hotel is the best in playa del carmen.
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 - The staff there were very friendly and always happy to help.
 - The staff were all friendly, helpful welcoming during our stay.
 - The staff was so friendly and energetic (special shoutout to Erck, Ever, Yessi, Bono, & Angel) & the atmosphere at the resort was great!
 - Beach volleyball was a big hit, and the friendly animation staff kept us entertained.
 - Everything was really good the food in the miso restaurant was delicious I loved the Mohanna show as well the entertainment crew was amazing I enjoyed to play horse shoes with Ever also Erick were very friendly I recommend this resort I will be back soon
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 - She upgraded us to the Platinum bracelets for free & ensured we had exactly what we wanted for our room.
 - Once we had a room everything was perfect.
 - The swim out room was very cool.
 - They finally complied and gave us a new room, again, in the Riviera.
 - All your want to do is get to your room.
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 - 7) GROUNDS: the grounds are kept up nicely.
 - The grounds and facilities are nice
 - The resort grounds are still very well maintained.
 - The grounds were very clean.
 - The pools are nice and the grounds are cared for and well kept, as is the beach, I saw plenty of staff cleaning at all times of the day.
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Km 298 - 816, Carretera Federal 307 Chetumal - Puerto Juarez, Playa del Carmen 77710 Mexico
Km 298 - 816, Carretera Federal 307 Chetumal - Puerto Juarez, Playa del Carmen 77710 Mexico

Blue Diamond Luxury Boutique Hotel

4.7

1345 reviews

Trip advisor
roomplaya-del-carmensparelaxinggolf
 - Water pressure, hot water etc wad horrible had to call the front desk to get that fixed a few times.
 - though the water pressure in the shower in our room could have been a bit better, we never had any issues with hot water.
 - 
 - Only knock is that the resort has some water issues.
 - The only real valid complaint that I read that I agree with is that there was no hot water in our room.
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 - Very peaceful with wonderful views and privacy for each room.
 - It was calm, tranquil and the weather was perfect.
 - This place is a good hotel to relax and unwind.
 - We booked Diamond expecting the ala cart, privacy, great service and some relaxation.
 - The gym super fresh, clean and the massages so relaxing.
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 - Girls Trip to Playa Del Carmen and we absolutely loved it here.
 - To summarize, the next time we go back to Playa Del Carmen, we will stay at Blue Diamond again.
 - They do everything they can to provide an excellent stay All inclusive Peaceful environment of the hotel Angel (employee) is the best Excellent service I would definitely stay gain if I come back to Playa del Carmen
 - The resort is so far from any activities or town that it was a $60.00 round trip taxi ride into Playa Del Carmen.
 - The Beach Casitas where the vitality topped off and more the presidential was beyond gorgeous it had your everything it was like a south beach home on the white sands of playa del carmen next-level luxury.
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 - Water pressure, hot water etc wad horrible had to call the front desk to get that fixed a few times.
 - though the water pressure in the shower in our room could have been a bit better, we never had any issues with hot water.
 - 
 - The only real valid complaint that I read that I agree with is that there was no hot water in our room.
 - The hot water in the (beautiful) shower was iffy, one morning had to take a cold shower.
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 - We had an incredible couples massage at the spa and
 - Jesus Ortiz made our stay even better by taking a few minutes out of his day to make up an impromptu dance lesson for us at the spa.
 - Our best is the spa area, the yoga clases, the Mexican nigth.
 - but our fellow guests loved their spa treatments.
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 - The rooms are nice
 - Very peaceful with wonderful views and privacy for each room.
 - The rooms are spacious, the staff are incredibly friendly and genuine, and the pool area had lots of room so we were never fighting for a pool chair or cabana.
 - Beautiful rooms.
 - I enjoyed listening to and spotting birds from my room patio in the morning, lits of wildlife around, monkeys, coatis and more.
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 - Water pressure, hot water etc wad horrible had to call the front desk to get that fixed a few times.
 - though the water pressure in the shower in our room could have been a bit better, we never had any issues with hot water.
 - Our patio hot tub was not hot, though.
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 - The only real valid complaint that I read that I agree with is that there was no hot water in our room.
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 - The golf carts are easy to hop on if your not feeing the walk, Pedro’s timing is impeccable.
 - but there were golf carts that would come by frequently to give us a ride if needed.
 - Arrangements for golf at Playacar, Hard Rock golf club were seemless and golfing was great!
 - Really nice service , the golf cars to take you around take a little long to get you
 - but don’t let this intimidate you as you can ring lobby at anytime to have a golf cart picking you up, and have to say we used it multiple times and never waited more than 2 minutes.
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Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico
Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico

The Reef 28

4.4

952 reviews

Trip advisor
roomplaya-del-carmenall-inclusivespa
 - The spa was amazing.
 - Do make sure you book the spa asap on arrival , it tends to be booked out so we missed our free session.
 - Froy on the rooftop is extremely attentive and Joselyn and Vero in the spa are delightful.
 - The SPA facilities were great!
 - The bathroom had a spa like feel with glass walk in shower and bamboo accents.
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 - They don’t know how to isolate buildings, so you hear everything,
 - some noise next door after 11 pm imeddiatly quiet down after I called.
 - also, request rooms on floors 3 or 4 as their is a bar in the street that can be noisy until 2:00 AM.
 - If the noise of the street could be solved with earplugs, the smell of rancid-mold in some rooms was quite unbearable.
 - All the while - I don’t hear ONE apology from the night manager.
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 - My wife and I had booked the Master Suite all inclusive for 30 days in November to celebrate our 51st Anniversary.
 - I expected an experience like I recieved at my previous all inclusive stays.
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 - We chose the all-inclusive option, which I would recommend,
 - We had a great deal beforehand on the all inclusive package with 5 days for the price of 4.
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 - Great hotel - modern, clean, well maintained, the rooms are spacious and large.
 - The food is sublime; every room has a balcony and the rooms are generously spacious.
 - Very clean rooms and the rooftop pool was so much fun.
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 - The rooms were very clean and designed beautifully for the location.
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 - Highly recommend if you’re staying at the Reef 28 or just in Playa Del Carmen.
 - We have returned back to The Reef28 4 times now in the past 3 years, after years of traveling to Playa Del Carmen, this place is the BEST!
 - Staff was courteous friendly and always helpful with suggestions to experience Playa Del Carmen in the best way possible.
 - It has an amazing view of the beach and blue sea of Playa del Carmen.
 - I am an expat in Playa del Carmen and I have a membership to the OKOM SPA located at this hotel.
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