There are some items you may have to pay extra for,

This offer was valid if I paid an extra 200.00 that day.

Resort credits have lots of restrictions and you have to pay 16% tax on any “free” credits you use.

Depending on the sun's position, one side of the main pool can become shady in the late afternoon, so the chairs on the sunny side are at a premium and taken by 7 a.m.!

Go somewhere less expensive to get value!

But if pool seating is important to you be aware of Palace’s peculiar paid membership/timeshare structure before booking.

You do get what you pay for and in Le Blanc's case, that is very much the case.

Le Blanc is expensive compared to the other resorts in Cancun,

This would never happen at the Ritz or St. Regis, where you pay similar prices without the literal and figurative smoke.

Imagine the best meal you have had in the most expensive restaurant anywhere in the world.

I would say that their branding is NOT consistent with what they actually deliver given that they are the most expensive hotel in Cancun.

How do they expect individuals to pay thousands of dollars and not be able to utilize the entire beach?

For example, our couples massage was $900 so w/ 16% charge, we still paid $144+Tip.

While Le Blanc is expensive, it is worthwhile for the absolute pampering and indulgent experience.

We think the cost or price you pay to stay there is a real value to live even for a short while in a paradise that you have never experienced before because when you leave you are totally revitalized like no other vacation you have every taken.

We were not even at any of the premium or elite  levels,

Really a scam, where you can only spend the amount on certain items and not-so-good excursions, and spa treatments that seemed way overpriced, so that there is always a residual that you need to pay.

The entire staff at Leblanc Resort & Spa Cancun were amazing, and the food in all of the restaurants was absolutely delicious!

The food is exceptional at all restaurants and staff amazing!

Staff often went above and beyond, like Esteban, who took care of our food and drinks at the beach, and Heber and Byliyoel, the

The food is excellent in all of the restaurants.

Jesus and Victor were in charge of the drinks and food service for our section and they were AMAZING!!

The food is fresh and the choices are abundant.

While we normally order off the menu, Freddie will sometimes make us something special when he knows we are coming.

The food was terrific at all of the restaurants.

Personalized chef menus for the vegan in our party.

The food was delicious in every restaurant, the beach and the sea are awesome, great view from the room!

Both the room and the food were of the highest quality.

Restaurants:  All were great and many choices on the menus.

We had a special meal at the Japanese restaurant.

We’ve been lucky enough to have stayed at quite a few nice hotels - The Breakers WPB, Four Seasons DC, NYC, xCaret Arte, Waldorf Astoria Chicago, Viceroy Los Cabos to name a few and LeBlanc Cancun was by far our favorite.

Le Blanc Spa Resort Cancun

price

Free parking

Free High Speed Internet (WiFi)

Pool

The service was fantastic and the food was delicious.

You need reservation more thank a day before to eat at their restaurant like the Italian.

The service we recieved from Judith and Alejandro in the restaurant area was better then many expansive a la carte restaurants in Mexico and the US we visited.

We had dinner at the Italian restaurant “Chianti” and it was amazing.

The food is amazing especially at Chianti and Torii.

Highly recommend the lemon cream and the tiramisu for dessert.

He was so accommodating regarding our dietary and preferences for our food.

We had dinner tonight at the brand new Chianti.

The Italian restaurant is the best place.

The food was also good and the staff was very friendly and fast, I was with some friends and I really liked it, especially because it is easy to take many excursions from this place.

Food is good,  staff is quick and attentive, rooms are clean and comfortable.

They have the best tacos I have ever had.

We had a great time staying at this resort
Pros: 
-They have an army of staff working and very friendly
-we hardly had to wait in line for any service
-the dinner reservation restaurants were nice and even let us go in sooner than the time that we had reserved
-amenities and food options are very good

Cons:
- they dont have a long beach where you can go for long walks.

Chianti the Italian restaurant was so great!

The food was delicious and the service was even better.

It is just OK. Maybe I was coming from Hotel Xcaret and had high expectation.

Grand Fiesta Americana Coral Beach

Free internet

The only thing I would say which is not the hotels fault is, that I would make sure my room didn’t end in 08, 10 or 12 as it’s next the the elevator and can be noisy late at night or/and early in the morning.

Barging into the elevator before those arriving have had a chance to get off.

The biggest complaint I heard was the elevators.

Areas for improvement:

The elevator situation is REAL slow.

2 out of 4 elevators are broken at all times.

The elevators are dirty and just plain  worn out.

The lights went out on us on the elevator!

The only thing that really needs attention right away is the elevators.

Because this is a tall hotel style building, we found the hallway to be quite loud when trying to sleep, especially since our room was directly in front of an elevator.

The hotel downside is the elevators and ensuing wait times.

Moving around the building is somewhat difficult as stairways are closed, elevators get packed up and take long time.

Elevators are a nightmare, it was small and constantly passing floors.

The entire 7days involved elevator issues.

Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.

but expect to be caught in elevators, restaurant lines, buffet crowds.

but others a real miss)
-the towel game is exhausting (I don’t blame anyone who wants a chair, but the hotel needs to move towels and stuff if people are holding places at both the beach and pool for hours while they eat breakfast and get manicures)
- the elevators are small and they take quite a while

Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.

but what we learned to do was if u were going up and the elevator was going down or vice versa.

We honestly don’t have one single complaint, the staff couldn’t do enough for you, the room was clean, the food and restaurants were delicious, staff were attentive, beach beautiful and the cocktails were to die for.

Great staff, restaurant variety and excellent quality food.

There are plenty of pool and beach chairs and the waiters keep drinks coming and serve lunch around the pool and beach.

That said, a special mention goes to Tavola: the pizza there is really good!

though by a large influx of non members with the resort at capacity from one ethnic group.

Best restaurants were Smokehouse and Gondola.

I was pleasantly surprised by the food quality.

For us, we were up on the rooftop pool and felt like our own personal bar, food service (shout out to the delicious fries and seasoning salt)  and pool.

The food was ok and we always had room at the restaurants.

We particularly enjoyed the pizzas at Tavola and want to give a shout out to our server Daniel Calderas who recognized our family by name when we returned there for a second time later in the week, as did the manager of Gondola, Yair.

With pool bars, rooftop bar, a sports bar, and more, you’re never far from a margarita.

He planned a whole off menu dinner that was fantastic another night.

Would like to know how staff preparing food have been washing their hands.

Also the al pastor quesadillas during the day there are amazing and a must try!

Had great dinner with Oscar and Reuben and Angel.

The food was ok. Dinner was above an average.

Their app is extremely helpful for ordering room service or to schedule early breakfasts like we did on days we went to Xcaret or Chichen Itzà.

Beach Palace All Inclusive

elevator

We ate in the steak place, rib eye is marbled with fat

The grounds were attractive, the amenities very good and the food was abundant and tasty.

New Year’s party and food was incredible!!

We found enough options for food so that each of us found something we liked.

Salmon was our favorite and the steak was pretty fatty.

The best I can say about their pasta - it was laughable, unappetizingly looking and   - like with most of their food - it was no,

Fortunately, we really enjoyed the food at the  Chinese restaurant.

Staff is very attentive and kind, there is a large variety of food & drinks (i recommend Kulinarium and the asian food restaurant), the gym is small

Food was great, almost all restaurant staff were very friendly and attentive, bar staff were all very friendly too, all staff members worked very hard, and it’s clear to see..

The food and drinks were fantastic, lots of choice and long opening hours.

Food no where near good as it was from just last year.

although most were the same every day, there was always something to eat, there are 4 other restaurants, American, an a ia carte, a steak house and an Asian.

The Asian restaurant was our favourite, lovely food and we went there quite a few times.

Food was okay,  drinks were good, bar staff for the most part was really nice.

but  this while what I am getting is disgusting hot dogs?

3 places to smoke, if your a smoker  which are not adequate for hotel this size.

The middle pool is a pool bar where people were just drinking until they couldn't stand up, smoking in the pool, and we even saw someone taking substances.

If you’re a smoker, I would strongly advise against this hotel.

Another one boiled shrimp not cleaned black line. Disgusting

Our room did smell of sulphur on occasions and the fan does make a noise which you can't switch off so some light sleepers may struggle.

There are staff raking that up each morning and it’s nothing like smelly seaweed and didn’t deter anyone swimming in the sea.

First off the rooms had a horrible mold/mildew smell that was making me feel sick, our rooms were NEVER cleaned unless we requested on the app and even so no fresh towels brought / toilet paper refills.

Areas for improvement: 
We saw many people smoking throughout the resort in undesignated areas, which we found very annoying.

The rooms were a bit dated and the bathrooms could have been cleaner, there was black mold in ours.

Day we checked in, the room had pillows and bed that were giving off a stinking smell, same with curtains
2.

but of course people had to ruin it by leaving their garbage behind, we found broken glass, straws and cigarettes :/ Food was very poor, only friuts and vegetables were great also staff was very helpfull and nice.

even though u tell them constantly you don’t smoke not a very good way to welcome holiday makers absolutely disgraceful behaviour

No air in room bathrooms, insufficient room lighting, red stained mirrors, pee on the side of the toilets.

Our friends had trouble with electrics on floor 9, blowing lights, hair dryers ect…fuse box looked old and looked like required maintenance, this happened after rain, so probably water in the electrics, they had to sleep with no lights or electric, with a smell of burning, was not resolved until next day, their last day.

Everybody smokes, everybody is loud and inconsiderate of others having a relaxing time.

Multiple Cigarette burns on the plastic table.

The hotel has an amazing protocol for COVID in every place, not just in the hotel also outside the premises including parks "XCARET".

Glad my two days in Riu Caribe I spent them at Xcaret & Xel-Ha.

however I was happy to stay around the hotel in the day as there is plenty of entertainment and time for relaxation, and I saw plenty of the “real México” on the three trips I went on; Chichen Itza, Xcaret and Isla Mujeres (all of which I highly recommend).

Hotel was a good base from which to do some of the Xparks and this time we had a fantastic (but long day) at Xcaret.

Tui rep also didn’t tell us with any Xcaret trips, if you keep your wristband on you can go up the Xcaret view tower in Cancun for free the following day!

Went to xcaret and xelha and coco bongo all a must visit plso visit la isla shopping centre has a pepsi max ferris wheel to look over cancun amazing vie $275 pesso or $15 us dollars it toom you round 5 times also visited a museum you can get the bus costs 12 pesso each way buses run 24hrs a day if ur not at a bus stop the bus will stop

This hotel has a foam party every Thursday 3 -5pm in the quiet pool near the the pizza and drinks bar and a beach party on a friday night both gd.

First we did Xcaret and watched the evening show - very good

While we were there we went on a lot of excursions including Xel-Ha and Xplor which we booked ourselves through the Xcaret website before going, and a few excursions through Thomson while we were there including the catamaran trip to Dolphin Discovery where we swam with dolphins, nurse sharks and fed the manatees and a trip to Garrafon Park, and Chichen Itza.

Hotel Riu Caribe

smell

Parking

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

Note- we went to Xcaret for the day and the food there was 100 times better than the Mexican food (which I love) at the hotel.

There was also Hotel Xcaret a little farther back with the family which was outstanding.

Hyatt Zilara Cancun

All the rest of the restaurants were fantastic.

However, breakfast was probably our favorite meal of the day.

We savoured a great diner at Krystal restaurant!

but our favorite was the Steak House for dinner.

Food selection and quality was excellent.

Then max, Santiago and Salvador  also gave great service and good food.

A special thank you to Santiago at the dinner buffet he was amazing.

Food was very good, great selection of fresh fruit, drinks and the steakhouse was amazing!

The food was much better than expected and the Riu Parties next door were incredible!

We enjoy everything about this hotel, the location, staff, food, entertainment,  and rooms.

Other then that we had a good experience and all the servers at bars and restaurants  were great

Nice and relaxed break food was good and drinks were good always ask for good spirits.or you will get there cheap stuff that they use for cocktails which is not very good premium drink was in room optics which got replaced once down s bit

Villas gave us access to Kulinarium restaurant which was fantastic!

Food, staff, rooms, amenities, beach and service were all outstanding.

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

We booked 2 excursions through TUI to Xcaret and Xplor.

Hotel Riu Palace Peninsula

They have wonderful food variety and lively ambiance.

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