Many restaurants in the area if the 6 in the property doesn't have anything you want to eat.

After staying at the Royalton CHIC - it was a breathe of fresh area to get a break from the party, drink your monies worth experience.

He took us to see the areas where they protect the sea turtles eggs and explained the encubation process.

Additional Items to Note - 

- The property is pretty rundown in most areas compared to other Marriotts at similar locations.

There is a path-way from the lobby in the AC area so you do not have to use the beach or street to access. 4.

The location is splendid and the beach area is the best.

There is also a basketball area, and fussball machine.

This location is also further from main area for restaraunts

The public areas are quite nice and the staff are excellent

Specifically the team working the pool and beach area.

The sushi and chicken skewers I had almost everyday, the hummus, happy hour facing the ocean below the pool area.

The pool area and beach had suffered some damage

The pool area has made improvements - such as shaded areas around the perimeter of the pool and by the poolside bar.

Everything  from the doorman to the concierges was superb
We visisted recently with Husband/Familiy & Friends
Thru all the different areas in the Hotel we felt akcnowledged and provided with the best Hospitality.

Grand elegant lobby and awesome pool area.

Being in the Tourist Zone made the hotel area feel safer.

I loved the swimming pool area and the massage that I had done in their spa.

The pool area is very nice enclosed are some pics taken from my balcony.

I mean it is a very very long walk + elevators to get from one room to another.

The guests also didn’t wear masks in the elevator, which at times were packed were people.

I was placed in a room near the elevators.

Masks: they require it in the lobby, elevator or until you sit down at the lobby bar or restaurant.

Masks are required in all indoor areas, there is hand sanitizer everywhere, limited numbers of riders on elevators, and plexiglass at the front desk and concierge.

This was absurd things like only one functional elevator, which caused frequent delays since only one party could ride in elevator at a time.

Here is a scenario for you - husband and I in elevator.

I would've given it 5 stars if not for the full size beds, and one working elevator due to renovations.

When walking back from breakfast we were advised we could use the service elevator.

My only complaint about this property is the elevator.

Also note, if you stay on a higher floor, there is only 1 elevator.

My dad did get stuck in the elevator in between floors, which was mildly disconcerting,

Things weren't well labeled(to get to the pool or the elevator etc).

No need to take the freight elevator any longer.

Hotel lobby is still being renovated some elevators don’t work and very noisy in that area.

48 hours later I ran into the Director of Loss Prevention in the elevator who then finally came to my room and told me they couldn't see anything on their security cameras.

Unfortunately during my stay the elevator was broken almost 1 (one) evening, I stay in the 4th floor so I must going up and down with stairs.

We were concerned as it was right by the elevator

Its facilities, the staff, the restaurants, the location, the beach, together provide a very pleasant experience for the visitor.

The location is safe which is number one for me.

but least it's located across the street from so really good resturants too.

The beach with Sachbe Beach Shack provided the awesome beach service - drinks, sunbrella & the perfect location [while tanning].

Location is good, service in general is fine

This was one of the best Marriott locations we have visited.

since Cancun is a tourist location there is constant in and out of tourists and what is missing is personal touch from the staff.

The rooms have nice balconies and the location is within an easy drive to popular spots.

The beach on north part (where Intercontinental located) is a lot nicer.

Yep , this place is a wonderful location to waste hours of your holiday trying to see the GM or duty manager.

Marriott REALLY out did themselves with this location.

We sat underneath a palapa every day on the beach and Santos and Ricardo took care of us ensuring that we liked the location and got us towels and tables.

This was a new location for my wife and I.

Very nice place on a perfect location in the middle of miles long Beach strip.

The hotel has a nice position on the beach

Call the resort ahead of time to book else upon arrival.

Closed and crunched me when I followed my wife through while looking at my phone.

Had to constantly chase down maids or call the desk. Restaurants?

I tried calling the hotel many times to talk to Antonio,

but if you just call and tell them when you can go, they will mostly figure it out.

They said they were overwhelmed with documents to verify and did it while I was on the phone.

Walk over and scan a form on your phone to fill out.

* I could not use the mobile keyless feature.

When I called back, the same woman answered the phone; I asked her could you please transfer me to the front desk!!

No ac and no lights or ways to change my phone.

but the staff even gave these children plastic candles while the parents minded their phones & wine more.

The Cons
• While I would say this hotel is family friendly, I would not call it toddler/baby friendly.

Had to call three times for the man to bring some pillows

The call to front desk only route to a number that nobody answer.

Finally ended up calling hotel and they informed me I booked through EXPEDIA not Marriott.

The first night we did not have bed linens for the sofa bed in the suite and I had to call the front desk twice and actually go down there to get some linens to make the bed for my son at 10:00 at night.

I had to call the front desk multiple times to get towels and TP to the room.

We need to call out a few all-star performers at the resort.

Located in the Playa Delfines area, the resort is conveniently located near the airport and nearby plenty of good restaurants and things to do.

Resort charge is pretty poor value of you don't have kids.

but that doesn’t get over poor quality accommodation.

I am outraged by their poor customer service.

None of the pool serving staff are taking responsibility of any area or sector resulting in poor or non-existent delivery of drinks and/or food.

Basically they are running a scheme where they charge you 6 times more for piss poor beer and trying to restrict you from bringing in anything else.

Both omelette and scrambled eggs very overcooked and the selection was poor.

but the quality of the food was also poor.

Unfortunately, Aquaworld has dated equipment and generally poor quality experiences.

People in line for pizza are making big life decisions and there is only one poor guy to deal with that

The only minor issue was that my teen daughter got stacked in the elevator all by herself, the elevator wasn't working properly for a couple of days and poor girl got stacked in the elevator between floors, she got in panic and was hyperventilating

Believe this is why our service was poor compared to other diners.

The sofabed in the room was poor Quality and the room itself not state of the art.

but very bad food, and poor quality drinks.

While the food was fine, this place is extremely noisy due to the teppanyaki circus and poor sound management in its design.

The restaurants are very poor for the quality and variety of the food.

but the volume is so poor I had to use my mobile to hear the call.

The building is under renovation which may have been the reason for the poor state of some areas.

The oils they used seem to be very poor quality as they leave a not very pleasant scent in your skin afterwords.

Special mention for their attention to Alberto from the front desk, Fidel and Uriel who kindly helped us with the luggage, as well as José Lazaro from the Hanna restaurant, many other names that we do not remember

They made our dinner celebration a memorable night to remember and to cherish.

Everything else was great the pool service and food were delighted and enjoyable.

Every restaurant in the hotel is delicious, the service is outstanding!

Food was delicious, and the room was very comfortable.

Very well taken care of resort, very clean, amazing staff, and fantastic food.

And the breakfast and buffet was superb very tasty and properly cooked.

So convenient to have restaurants walking distance.

- So far tried the Thai restaurant here and the food was amazing.

Again, the staff were really great and good food at the buffet and at the Japanese restaurant.

Everything there was tasty and my favorite is the tacos with beef flank and the mango with chamoy Daiquiri.

Food and drinks at various outlets were impressive as well.

Tasty restaurants such as Hana Polynesian [breakfast & dinner].

If you get up late like us, you can have a great brunch with ocean view.

The only con is the customer service in the hotel is slow and not great

The appointment itself was pretty slow, and took about 30 minutes despite having pre-registered with our information.

Check-in is very slow, I'm still not sure why they are charging a resort fee, they cannot offer all the amenities.

however, the check-in process was painfully slow.

Don’t understand why it took long - maybe agents are new, maybe IT is slow??

The check in process was a little bit slow, I am not sure why it took so long to get checked in.

Food we ordered came out very slow, wrong meals were served and the staff wasn’t able to recover from it.

but is very noisy due to its design and service was quite slow.

Front desk was a little slow with no one waiting to check in.

The room was slow to be cleaned even after I requested that it be cleaned it took 2+ hours for them to do so.

Also wifi was slow and we gave up trying to stream anything. The accounting systems seem to need improvement, as many transactions need to be separated (happy hour drinks check separate from welcome drink check separate from food check.)

however it was slow season so I’m sure there was a lot of availability.

The worst part is now the wifi is extremely slow!

I am not sure if this is a slow time of year for the resort

but like in most places, service is slow.

The Steak house service is VERY slow, and don't ask for a straw for your Strawberry daiquiri which come in a glass with such a small mouth you can't get the drink out of it, because straws are not allowed!

Marriott Cancun Resort

poor

slow

phone

elevator

restaurant

area

location

The hotel is very beautiful and the staff were amazing from the front desk, housekeeping and the bar and restaurant staff were amazing as well.

but breakfast which had numerous hot items and an omelet bar was really good

Overall a decent stay.

the bar sits right across the beach is just a great way to spend the day.

Goncalo was also fantastic at the Deck bar during the day and again at night.

Service at night at the bar right on the beach is great.

The staff is incredibly welcoming and friendly from the doormen, Front desk, to the breakfast service team, bar and restaurant staff.

Francisco and Gonzalo at the bar by the pool were excellent.

The beach is very wide at this point with many palapas to sit in the shade and waiters attending from Le Cap beach bar.

We were very impressed with the staff though, they were very welcoming, greeting us with our name and spoiling us rotten: David at Caribeno breakfast buffet, Gonzolo at the Deck bar, Claudia at the beach.

Jeremy and Gonzolo took good care of us at the Deck Bar.

even though only breakfast and a 6-8pm free bar and snacks are provided.

The beach area is good and the bar and pool nice, BUT, for the rooms and general facilities it's not that cheap.

We had drinks at the inside bar and Francisco was great.

It is about 15 minutes walk from Coco Bongo where there are a good variety of restaurants and bars, also a large supermarket and lots of shops selling tourist tat and excursions.

but also hit up Abolengo, an overlooked bar spot with great food and music.

They had a great bar between the pools and the beach.

Gonzalo at the beach side bar is wizard with a blender and surgeon with a lime.

Quick and efficient bar service in the lobby and at poolside we’re Gonzalo and Eleazar.

The waiters were great at all the bars and restaurants (including Abel and Miguel!).

A return trip to the airport in a taxi cost about 60 dollars, I pre booked a ride with a company called Cancun Shuttle, they were waiting for us at the arrivals hall.

.The halls and my room smell like mildew and gross vitamins.

Negatives were the stale smell in hallway and room and that they split our family up between 2 floors.

Pretty hotel with VERY room-lined long hall leading away from elevator.

The only downside was it felt like housekeeping were constantly stationed outside our room in the hallway, either for daily cleaning and then for turn down services which seemed to be done very late at night.

You might not know this, there’s about an eighth inch gap underneath the door, so whenever neighbors opened/ closed the door or a cranky kid crying in the hallway, we got front row seats to the action.

The only thing I would complain about is a smell that was similar to a sewer in the room and in the hallway.

Strangely, the door to the room was not very good at blocking the noise from the corridor, so our sleep was disturbed.

What didn't work: The carpets in the hallway were too old and first two rooms I was taken to smelled of humidity.

Things I disliked: some loudly guests; people who forget they are not at their home; listening to their stereo systems loudly at the beach; people high seating in the corridors or in the couches in the elevator hall to talk at night (needed to call security one day) – patience you are in Cancun; housekeeping, I noted that the maid who made our rooms was a bit nosy on our belongings; a few things were not found the way we left; the wifi only allows to connect two devices per room.

My room was on the first floor (to British readers that's the ground floor), and in a huge corridor.

but clearly insufficient everywhere else, from lobby to hallways.

I would not hesitate to stay there again - one little improvement could be made to the sound proofing of the rooms - particularly the doors let in a lot of noise from the corridor when people walked past talking.

If a person walks down a hall, opens a door or talks in hallway at one end of hotel you will be able to hear it in your room all the way at the other end of the hall.

Then down the hall for a soak in a salt water jacuzzi for about half and hour until our appointment times.

We could hear the people in the room next to us talking, to the point where we felt like we were part of their conversation, we could hear kids in the hallway laughing and playing.

Only negatives were the slow internet service, no area to dry swimsuits in the room or laundry facilities at the hotel,  can hear people in the halls, doors very thin.

Amazing: Facilities; Staff; Location and Food.

Stay Report - 7/29 to 7/30

Location: This was my second time in Cancun, I think I prefer staying a little more south in the Hotel Zone.

Great hotel, amazing location, and exceptional staff.

Hotel was in a perfect location, quite area

They are hands down the best employees at this location and made our experience great and very personable.

Good location, 15 minute walk from restaurants and flea market.

Great hotel and location to enjoy a beautiful beach and hang out near the downtown cancun (hotel zone).

The location is also nice, walking distance to "town center" with restaurants and night life, also ferry to Isla Majures.

The restaurants located on the property are all very good, with a good assortment of menus.

Location was perfect, I walked each morning to the two story super nice grocery store to get snacks etc.. also a mini market right across the street.

You do need to know where you’re going and the name of place or location.

Because of the location and how this part of the beach is protected in the cove, the waves are minimal, and it is a great place to swim/float/have children play in the water.

Location beyond imagination, Perfect beach and  reef for snorkeling, Room are very nice and very clean, Restaurant need to  change attitude, very arrogant lady there need to get new job.. .Food not the best and overpriced drinks

Overall location and beach area is perfect!

but they are using it as the club due to the COVID pandemic) and located right off the lobby.

Whether it’s luck of the location or hard work of the hotel to keep it clean was not clear,

The hotel was in excellent condition, the service was stellar, the food was incredible and the location is very convenient with pristine beach access!!

If you are looking for a hotel with high standard and a great location, then Intercontinental Cancun is a great choice.

Mangers like Itzal said that she will call me back regards the problem we have in the room and of course she never did.

Without asking re my preferences, the hotel clerk said they prefer charging me the full amount in peso, then she picks up the phone, makes a quick call and announces my first night charge would be refunded, and I should pay in peso for the whole stay.

I would not call them hot tubs per say as the water was not hot,

but even with the phone 1/2 the time they dont work.

They moved us to a different room, had to call for a bellman three times.

We had unfortunately incidents of losing the same phone twice on this trip.

With all of the issues, there was never a phone call made to check on us, offer to 'comp' a meal, or even to send a small fruit platter to the room.

Getting the internet to work involved a call to the front desk and an escalation to tech support.

They were not standing around on their phones the way they do in the United States.

Had to make two calls to to the front desk to make them stop.

but it was not nice to make me pay for a local call to call a taxi, which I ultimately did not need to do because I downloaded skype to my phone and called the cab on my iphone through skype.

however the cleaning service annoyed me a bit during our stay because 3 out of the 6 days we were there, the lady forgot to leave water bottles and coffee capsules which meant I had to call the reception for them to bring them to me.

The cleaning staff usually forgot to bring the daily bottles of water or coffee, we had to call the reception a number of times when they forgot to put the stuff you actually pay when booking this hotel.

With that being said, later that afternoon, I came back to my room and received a phone call that I did not pay for my food when I paid in full and in American dollars for my meal and beverage.

but they just drop the ball, it just didn't happen after I inquired a few time, and they didn't even bother to call me back, nor didn't offer me any other alternative.

Every tweak we requested (like a hairdryer with a longer cord or getting an electric kettle to make tea) was followed up by a phone call to make sure we were pleased.

Throughout the trip Humberto never failed to call us by name or ask how we were enjoying our stay.

Rooms are dated and clinical, food at the beach bar was disgusting (frozen processed meat hamburgers), service was slow, totally overpriced hotel rates particularly when it’s not busy in low season and is not all inclusive, beach swimming area has nets which mean it is so shallow anyone over five feet tall can’t even swim properly, and very average to be considered an Intercontinental - it’s not even good enough to call it a Holiday Inn.

You can also get there by bus at a cost of 10.50 pesos per person which will also take you to the end of the line (playa delfines for us).

Dated rooms, cold ambiance and very poor facilities.

Over all the service was pretty poor, it felt like most staff did not want to be there and we were burdening them.

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