Food is terrible, reheated, cold, sometimes frozen in the middle.

When they do, the food takes over an hour, arrives cold, and from our experience the order is always wrong.

Who’s catching a cold in the 40• heat especially OUTSIDE!!!

If you like sitting in a hot (cold) tub with half the jets working, then it'd be perfect.

but when we reported it a second time they didn't come back to investigate)  There was no cold tap, only a cold shower head, so to use it we had to run the water 2-3 hours in advance otherwise it was way to hot and unsafe to use.

Room service was awful, there is no variety & food arrived cold.

but you needed to catch it when they 1st set it out or it was cold.

but the waffles sat in basket waiting for someone transport them and by the time they did, they were cold, like much of the buffet food.

Sushi was worst than gas station sushi, rice was cold and hard.

they told us to go down to the bar instead

room service was cold or even better not even delivered when we scheduled it with concierge
Beach/Pool towels were hard to come by.

The pools are not heated and our swimout was adjacent to a pool which is shaded from 11am onward which means COLD.

The buffet food was cold, our toilet leaked and made a terrible noise, after 6 maintenance visits it still was not fixed, the toilet door was so swollen from water damage that it didn’t  close, and on the only occasion I did get it closed I got locked in, despite reporting this 2 days in to our holiday nothing was done.

Buffet was very basic for breakfast, the rodeo was a brutal, kept being told to come back in 45 minutes (twice in one night) and both times it was a 3.5 hour wait to get main course, food was just ok, can’t sit outside for less that $30/pp apparently, food arrived cold both visits and not prepared to how it was ordered.

Be prepared for all the food at the buffet to be cold and not good.

You can grab water at any of the bars for free, 

The vegetation has all grown in and looks nice plus you have the two sister resorts to roam and use their facilities if you like which is a bonus.

When I read “adults only” I expect a relatively quiet and relaxing atmosphere, free from children and families.

It's the best "free" hibachi I've had, and a top 1/3 of the paid.

My husband had to work all week so he used the free Wi-Fi and had no problems.

Since we had an extra free day, Valentina suggested Rio Secreto, the secret river tour in a cenote.

If you are considering staying here, you have two choices, pay premium prices for a 3 star at best, and get annoyed at other guests using your facilities, or book the cheapest option, and use the facilities that suckers like me pay for, free of charge.

:-(

One evening I got a complementary dinner in Grill restaurant.

I stayed in the platinum block which was nice and quiet, the room was beautiful and the bottle of tequila in my room an added bonus.

The excursions were all well priced and hassle free.

The first was stress free, great food, excellent service.

When we arrived they offered to upgrade us to the Yucatan platinum suites free of charge which is supposed to be the more posh side and adults only. ..

Ppl who check you In don’t tell you anything about the sister resort Grand Princess - they have wild monkeys & there is a free shuttle - some of the workers are nice some aren’t.

Just take these things out and free up some space!

but the swim out pool option was definitely an added bonus and I would book that room again, for sure.

The front desk personnel will make you feel as if they are doing you a favor by "upgrading your room" for free.

A staff member overheard several guests expressing their disappointment at the beach condition and he suggested we go on an excursion where the beaches are beautiful and you get free lunch and drinks.

I did try calling them, though, and it did not work out,

She could have got better results discussing and not being rude and abusive to staff, 
 
Swim up rooms are amazing, room cleaning service is excellent and accommodating, even the maids superior checked her work occasionally too,  they do care 

Room service can be difficult to get hold of on the phone at times to order,

one time i believe she even faked a phone call to housekeeping.

We tried 5 different times to order from the 24 hour room service they offer and no one would answer the phone once.

Room service took forever when you ordered if they even answer the phone the same goes for the front desk and housekeeping.

but they want to call themselves a 5 star hotel. LOL!

How this hotel gets to call itself a 5 star I will never know.

Main pool was closed twice because individuals got to wasted at the swim up bar Threw up in the pool everyone had to leave the pool for the day for it to be cleaned 

I had to change my key card 5 times extremely frustrating my cell phone was nowhere near my keycard for it to deactivate it.

No TV remote in our room, and we had to call three times to get one sent up.

Overall cleanliness of the resort was well maintained, for some reason I was told I would need to pay for extra water bottles in our room when the mini fridge wasn't topped up via phone chat with house keeping which was shocking.

Room service didn't respond or answer the phone Saturday night.

We have stayed in many resorts in Mexico and this one unfortunately has been the most overrated 5 star if you can call it that.

but she chewed my ear off when I answered the phone because my husband hung the do not disturb card and proceeded to tell me that I was not going to receive a replacement yelling at me at the same time.

In the bathroom, the phone came off the wall.

I had to place numerous calls and wait many hours before reaching someone about this issue.

but nothing special, we did not have any help to bring up our luggages, had to call for the room to be cleaned & for new towels, pool waiter comes once per hour.

We have stayed at 2 other resorts in Playa del Carmen which were far better

He was friendly and had excellent recommendations that made our vacation in Playa Del Carmen memorable!

Also, take advantage of the shuttle bus into playa del carmen - it costs 4 USD or 70 pesos per person each way and they drop you right by fifth avenue.

PLAYA DEL CARMEN SHUTTLE
One of the other very convenient offerings at this resort was the Playa del Carmen shuttle that left the lobby at 9:00 am, noon and 3:00 pm and dropped people in central Playa.

Other things to mention, direct shuttle to Playa del Carmen a few times a day.

but a 15min taxi ride will take you to downtown Playa del Carmen 5th avenue with numerous bars and clubs to suit all travelers.

I would highly recommend you doing your test off the resort and go downtown to Playa Del Carmen at one of the testing centres.

We went into Playa Del Carmen and the beach there was better.

The good thing is there are several other resorts around to choose from so you can still enjoy playa del Carmen .

Safe & Easy Travel Restrictions

So now that we have that out of the way lets get to the nitty gritty of this new location exploration that is the PLATINUM YUCATAN PRINCESS RESORT in the beautiful Playa Del Carmen, Mexico!

We took the shuttle service in to Playa del Carmen so we could stock up on biodegradable sunscreen/repellent, liquor and souvenirs.

A shopping trip into Playa del Carmen is cheap, at $8 return, and a fun break from resort food.

The good: 
One of the larger beach areas north of Playa Del Carmen.

We went to Coco Bongo on Saturday night - with Royal Service which was so cool and then took a day to head to Playa Del Carmen (50 pesos for the bus there and 50 back each) and took a ferry to Cozumel after lunch at Senor Frogs.

Food was tasteful in all restaurants and never got bored in buffet.Shuttle to Playa del Carmen very convenient and timely.Would love to visit soon.

50 pesos gets you in to playa del Carmen with the shuttle from Sunset princess .

We have been to resorts in the Playa Del Carmen area with seaweed issues before,

My husband and I had an amazing time in Playa del Carmen/Cancun!!

In our eyes, the Platinum Yucatan Princess Resort (Adults Only) in playa Del Carmen is truly a resort that offers a true sense of paradise.

The food on the resort was great as well i really enjoyed the breakfast at the buffet and their lunch time.

We also ate at skylight which was an additional charge and the food was okay

We could have spent less and stayed at the Grand Oasis Sunset which offers better facilities for food, restaurants, gym,  and on-site activities.

however the friendly staff, great food redeemed itself.

The Sommelier Miguel, Capitan at Rodeo grill Edgar, Waiter Karen at the Rodeo Grill, Waiter Bryan Montealegre at the Buffet, Poolwaiter Catalina and Jovita.

Room service foods are also like junky/snack foods

From the restaurants, we tried the Italian one only, and it was ok as to food,

My husband has poor mobility and he organised when he could for us to be taken to our room after dinner in the cart.

but the best thing I had there was the morning tacos.

The only good restaurants were Aroma and Brushetta.

There's immense choice and I'm a foodie and I enjoyed the food.

The fried ice cream tho was a cool and tasty treat.

The food is Great and we had great meals every night.

All the food is subpar and nothing you would intentionally pay for outside this hotel.

Forget it if you fancy five star treatment, beautiful beach, , 5star food &drinks & peace & quiet.

The food was good the drinks were better.

i DEFF recommend you go to COCBONGO, do some tours.

Tour operators need to re-evaluate this facility and it’s classification.

We came to rely on Allan for all of the tour and excursion information we needed during the rest of the stay and he was a great resource.

.Sergio, was the best and friendliest bell hop!

Diego main bell hop great attitude super friendly, Bryan waiter in buffet rock star. 2.

but beware of dealing with the Best Day people – they are not interested in helping you to a good experience, they are just interested in selling you a tour.

There are people that offer tours to Chichen Itzá, isla mujeres, snorkelling, swimming with dolphins etc

You can always go in town and get authentic Mexican food or take a food tour.

Behind the bar area there is a tour guy who worked for  (LIVE IT water activities)  sitting underneath a hut.

6 - we were the first drop off and rhe last pickup by our tour operator so the location was good.

I wanted to order room service for the morning before going out on a tour early at 530.

When we went outside we noticed the phone was from the tour operators across the driveway.

I was in building 2 and the signage makes you go along a very very long route.

There are plenty of “off the property” activities and tours available, most of them quite pricey,

On a 5 star rating:

5 Star.Entertainment Evening Shows: House dancers are fantastic, other entertainment was very nice: mariachi bands, fire show and the hip hop street dancers.

But I will say that Caribbean Tours, which took us in, was fabulous and had great staff.

We paid 200 dollars for the tour and 100 just to come back.

So nice to be able to just walk out and hop in the pool.

Platinum Yucatan Princess - Adults Only

cold

phone

free

playa-del-carmen

tour

but my stay didn’t begin till 8-13, not sure how that happened but I was charged an exorbitant amount for the extra night.

On arrival we were asked for a large holding deposit on a credit card ( this upset and caught out some guests).

You will be charged for anything at anytime, from the electric adapters to even the guest’s bracelet (if lost- 15$).

but please note that dinner at Fuego is only partially included— each guest gets like a $27usd credit towards the meal, and you pay for any overages.

Parking is approximately 10 pesos an hour (charged from 10am-10pm) so you have to constantly make sure your time is not expired.

We decided to avoid this hassle by paying as we went for as much as possible and not charging to our room.

Paying for things in general is painful as they wanna charge to the room.

The “manager” Yvette did nothing to instill confidence with our concerns of the unannounced charges we were not made aware of until we were dropped off to experience 24/7 human sewage.

but to their credit they have a machine clean the beach ever morning so the seaweed itself is not on the beach.

The only thing they did really well was charge you additions and say “no, can’t or won’t”.

They charged me for cappuccino at breakfast and did not explain prior to that that only the coffee at the buffet was free of charge.

but charged us an upgrade fee, even though our original booked room was costing same or more.

During check-in, the receptionist told us that we had US$27 credit that could be used in the Fuego Restaurant.

The hotel then has a public shower area that late departures may use without surcharge. Top!

We have booked our initial two night through Booking.com which was a big mistake because we got charged almost $200 booking fees, to avoid that I would book with the hotel directly to get a better rate.

The noise did not stop and Melchor graciously upgraded us to a beautiful room for no extra charge.

but they do give you a $27 credit to use, then you pay whatever is over that amount.

The weird thing is, they wanted to charge us extra to downgrade rooms.

Way overpriced even with the $27 meal credit.

The hotel is really fabulous in a lovely part of playa del carmen close to the action yet seems far away once you step inside.

You will really feell you are in playa del carmen with a special feeling of being in a palapa confortable room, nice pools, good security, service and food.

It's a perfect place to just hang out on the beach or by the pool, spend some time wandering around Playa del Carmen, and swing in one of the hammocks on your balcony.

We have gotten to know them as our friends in Playa del Carmen.

This was our 5th visit to this wonderful hidden gem on the beach at Playa del Carmen.

We really enjoyed having access to resort amenities, while having easy access to the public beach and all that Playa del Carmen has to offer.

We recently got home from our trip to Playa del Carmen and stayed at the Mahekal Beach Resort.

but I would highly, highly recommend Mahekal Beach Resort if you want a wonderful trip to Playa del Carmen.

It’s truly a magical place in the heart of Playa del Carmen.

Mahekal Beach Resort is a small and relaxing resort in Playa Del Carmen.

We definitely recommend this place for anyone traveling to Playa del Carmen.

If you want "sense of place" whilst visiting the Yucatan Peninsula then you simply must stay at Mahekal Beach Resort, Playa Del Carmen.

We also enjoyed the complementary bikes and used them to get around Playa Del Carmen and explore.

The location is perfect, right in the heart of Playa Del Carmen.

This resort is right in the middle of Playa del Carmen (which sadly reminds me of Times Square),

Although the resort is in the middle of Playa del Carmen, it feels like you are in Paradise.

My mom's birthday celebration was recovered when we went to HILTON - Playa del Carmen All Inclusive Resort.

We’ve been coming to Playa del Carmen since 2001 and have seen so many changes in those 20+ years.

Wonderful resort and staff in Playa del Carmen.

This property caters to families and couples, But please be aware there is a few things to keep in mind before booking: 
If you get a beach front room, there is no privacy- room is loud at night due to the beach waves sounds and public beach right in front of the room.

Read through to the end to hear about the food.

It didn't really bother us until it was getting close to midnight and this group would not stop singing loudly.

but if noisy beachgoers would wreck your trip, you could do ocean view and reduce the noise factor.

but it was festive latin music and not disruptive.

You will want to use the ear plugs provided at night because it is not quiet.

My mom was unable to sleep with the noise.

Cons: it is a public beach and some of our guests had rooms near noisy areas.

but the wind and the waves were noisy enough to warrant the use of earplugs!

A fellow guest was also asking to move rooms because of the noise.

Also, the fact that there is another room on top instead of just one floor bungalows so you dont get to hear people walking/talking on top your head the whole time.

It was really, really noisy with the sound of plates and glasses being cleaned.

We found the resort to have more noise than we were expecting

Also beware there are outdoor weddings sometimes at the resort which spread noise across the resort.

The only reason I can’t give this resort five stars is the noise level and the rooms.

- NOISES in #10: None, it´s amaizng to hear the waves 24/7 and reallly relaxing and soothing.

Due to the palapa roofs (that act as amplifiers), the sound of the surf at night can be quite loud.

Be aware that the sound does travel so make sure you find a palpa in the garden area away from the club next door.

In our rooms, you could hear silverware being rolled every night, ice crushed, etc.

the food at all the restaurants was delicious, and the drinks were strong and reasonably priced.

Then there was the Fuego - the meal we had here was amazing as was the service and the beautiful view of the ocean as we ate.

The resort is also ideally located so while we were able to enjoy plenty of relaxing by the beach time, we were also walking distances to many coffee shops, restaurants, clubs, and stores.

The food was decent and the staff was amazing.

We had the joy of being served by our excellent waiter Rogelio at Olas and Fuego Restaurants, who made our breakfasts and dinners totally perfect, thank you very much Rogelio, you are amazing!

Beautiful location, great food quality and even better service.

Special thanks to Emilia and Alejandro during our diners at la cocina.

We also encountered Yessica as hostess Manuel ,Marcos, Luis , Ignauo,Fabiola and Betty in the restaurants.

We can not comment on fine dining or other food outlets as we did not experience them.

Mariano and staff were very friendly and offered perfect service with ice cold beer and delicious drinks!

The rooms are comfortable and cozy, the personnel is friendly and always keen to help, the restaurants are gorgeous, and the food they serve is an experience on its own that alone is worth the trip.

We booked the all inclusive  package and was amazing, delicious food, beautiful room, conexión with the nature and the most incredible staff!

We never went hungry and we were never disappointed in any of our meals at the restaurants.

We particularly enjoy the wait staff at the restaurants and bars.

Food was plentiful and delicious particularly loved fuego and the staff.

Food was really good in all 3 restaurants, and the workers were really polite and very attentive at all times.

On the menu, if you want the best cuts, it’s extra.

We are especially grateful to Alejandro and Chef Jeronimo who prepared a special meal for us on our last  night!

I woke up in the middle of the night full of mosquito bits on my bald head.

The highlight is being right on the beach and right at the sea front, we woke up every morning to open the doors and watch the sun rise from our bed.

Our first room was located near the bar Agave which is open until midnight - it is LOUD and the rooms don’t have TVs so we couldn’t drown out the noise to sleep.

A ventilator hanging from the roof and AC gave the room the right condition to sleep.

Security finally went over to one of the boom box groups and asked them to turn it down and they did so we were able to sleep

We woke up and fell asleep to the sound of the ocean.

The only small con that we have regarding our stay, is that on one night a restaurant located on the street adjacent to the resort played loud music until the early hours of the morning which made it difficult to sleep.

The first two nights of our stay, there was no music and we slept wonderfully.

I marked down the "sleep quality" rating only as a warning to those who don't appreciate nature -- the surf and crashing waves can be loud at night, along with the wind rustling through the foliage, and the many bird species that like to start chirping away at dawn.

We woke up to the chirping of birds and the sounds of flowing water.

but I am also very sensitive to sound when sleeping..
A shout out to everyone at Fuego; Nicolas, Fidel, Rene, Elias, Sergio, Antonio and Enrique.

The second morning of our stay, I woke up with what appeared to be a rash.

If you go for the ocean view room, be sure not to be next to the Fuego restaurant as they start setting up breakfast at 5 man and woke us up every day with the clatter of plates and dragging chairs, etc.

So, I do have to say that I have a small fear of bugs and night creatures and because I could hear them walking on the outside of the palapa, I didn’t get a good nights sleep.

It could barely be heard over the air-conditioning and was always finished by time to sleep.

Not to mention having the birds wake you up at 5am when I didnt get any sleep.

Our room was between two families with babies, so we woke up to crying infants every morning (I left my kids at home for a reason).

We also found the room that we got fairly small, and there is no small fridge to keep cold drinks in (you can rent one for 10.00 per day), nor is there a TV (although one could argue that you are not at such a place to watch TV, you might want to watch the news before going to sleep, for example).

but once we soaked in some sun and water we slept deeply regardless.

This will be my go to stay here in Mexico for all my visits to come!!

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