but I can see how it would work well for an extended family across a couple of generations.

My family of 6 visited Paradisus Playa Del Carmen 4.5 years ago.

- there is only 3 restaurants available for families.

The waterpark was amazing for our family.

Me and my family stayed 8 nights al the hotel paradisus in a junior suit.

I've just returned from a one week stay with extended family over New Years with a 4 and 6 year old, as well as other kids and adults.

We were an extended family of 11 with a two-year-old.

Went to Paradisus with our family of four.

I took the family for a yearly vacation and we really enjoyed this resort.

We are here as a family of 5 and Used to staying at 5 star resorts around the world. Apparently if you are not a “member” (whatever that means?)

My family of 5 was ready and waiting at the lobby at 3:15pm.

We are a family of 4 that travelled with our kids ages 4 and 7.

My Family stayed here recently for 6 nights and had a great time.

This was our second visit with a large family reunion (40+ people).

He checked in often, provided us with the list of activities each day, and reminded us of our restaurant reservation times and locations (most of which he booked for us), and always ensured we were well taken care of. The amount that this resort caters to families is like no other - every restaurant has a kids menu featuring staples (like chicken fingers and fries, hot dogs, mac and cheese, etc.)

We stayed on the family side in a garden room - totally fine and honestly no need to upgrade.

They also said ‘the kids club is good’ (though you need to go early to get your kids names on the list for the day).

Great service amazing food Diego was our server and he was excellent, 
Children were served first which was great as they weren’t waiting to long for their food, always asking if we wanted more refreshments couldn’t ask more

Also, the amenities for the children ages 3-10 were great: i.e.

The amount of activity for children was a plus!

The pools are excellent with great water parks for the kids.

Kids activities were great, beach well maintained.

My daughter loves the braids she got on the beach.

I spent time with my little niece dancing to the music on the family side in the evening and we had a lot of fun- great DJ, Karaoke, and games for the kids.

The kids club was great and our grand kids really enjoyed it.

Hence, once you arrive many slots are already taken and if you're with young kids eating dinner at 7:30pm or later is a less enticing option to say the least.

In the last few days he left the kids with some surprises that made them happy.

He was very attentive and very kind to our children.

We were at the hotel the year was inaugurated -11 years ago-, came back with children and grandchildren much older.

I have stayed in Riu’s in my late teens which are better than this. Shocking!!

so you NEVER have to worry that your kids will be picky / fussy, etc.

We really enjoyed our last dinner at Playa del Carmen.

We have experienced Playa Del Carmen, Cancun and Cozumel.

Paradisus in Playa del Carmen was amazing!!

Location is perfect a 10 min $35 taxi ride to Playa del Carmen.

We travelled to Paradisus Playa Del Carmen at the end of November / 2023.

My Mother and I enjoyed our 5 day/4 night vacation at  Paradisus Playa del Carmen.

This was our second visit to Paradisus Playa Del Carmen and highly recommend this resort.

We were able to arrange a taxi into Playa Del Carmen one day - it was 40US each way, and we were able to arrange a meeting time with our driver to take us back to the hotel.

I stayed at Paradisus Playa Del Carmen 2 years ago and had such a great experience that I went back again this year.

My husband and I booked a 10 day stay at Paradisus La Perla Playa Del Carmen.

Coming back from our 10th time at the Paradisus Playa del Carmen.

but have found this one in Playa del Carmen stands out.

My wife and I love this resort and this is our five time here at Paradisus Playa del Carmen La Perla - Adults only.

It was our first time at Paradisus Playa Del Carmen, and we were pleasantly surprised by the beauty and excellent service the resort offered.

Our stay at Paradisus Playa Del Carmen was excellent.

We got married at Paradisus Playa Del Carmen September 2nd,2023.

We can’t wait to come back to Paradisus Playa del Carmen.

We have been to Paradisus in Playa Del Carmen 4 times!

We got a great time at Paradissus Playa del Carmen, our concierge Cynthia Delgado and Erik Flores from Nike did an awesome job and spoiled our kids with the everyday surprises, and the tour at the cenotes was so much fun highly recommend.

You had attendants selling you insanely overpriced excursions and spa services.

Needed medication and was a total rip off in shops.

); 
* no room at the kids club (again, unless you are there 15 minutes before they open at 9am, and they never actually opened at 9am so in reality my husband had to stand in line for at least 25 minutes every morning to secure a service which we actually paid for.

I didn't notice the overcharge, though, until I returned and checked our charges against our contract rates.

The nappies and ear drops cost me 60usd and they added a 20% charge to help us with this!

We tried BOTH of their house RED wines as the first one was very sweet, and the second one still was rather sweet for our liking, so that is literally my only consideration to provide - is whether the hotel can swap one of the house red wines for a dryer one, otherwise you can absolutely pay out of pocket to upgrade!

2 tomahawks and 2 sides for a part of 7 came out to $75 USD.

Then you could get a family padded pool side bed or you could rent a cabana for the day (we didn't opt for that it was quite expensive).

but then they retracted that offer and said we’d have to pay for the nanny.

Sun shirts, anything you may have forgotten to pack, will cost you dearly.

Only concern is to be sure you bring everything you need as everything extra at the resort is 5X - 10X regular prices.

However, everything else was just so underwhelming for the money that we paid.

to the point they consider us VIP without being part of their fishy/scam timeshare, Don't take the presentation, avoid at all cost (i know why).

On the last evening, expensive sunglasses disappeared from the room.

but I’m not sure it’s worth a Premium price anymore since they reduce the number of perks, including very meager snacks in they reserve lounge and eliminating the reserve-only pool and restaurant.

I just ordered a few bottles of sparkling wine from the resort and took them on the truck as the champagne prices at the airport are out of control.

The shop was very expensive (a bar of chocolate cost £10)!

Everything took painfully long from the check-in to booking restaurant reservation and simple questions.

Food wasn’t amazing, definitely the one part that could be improved.

but the rest of food there was just okay.

The meals where incredible the breakfast was great the italian reastaurant as well and the best was the teppanyaki.

I am not food fussy; I just want it to be good, well rotated, and fresh.

First off want to give a special shout out to our concierge Cynthia, she provided us with amazing surprises every day for the girls, contacted us daily through whatsapp and made all our dinner reservations for us.

As for food, it's very different depending where you are.

One expects an above average margarita in Mexico

All in all we had a great time and just a shame about the food

Pros:
-Beautiful grounds
-Wildlife around the resort
-Beach beautiful and close to a cenote that my kids loved
-Super friendly and eager to please staff
-Beach and poolside drink and food service
-Fun activities for the kids throughout the day (although not enough)
Cons:
-Unless you’re nikte it is extremely difficult to get dinner reservations at an appropriate time for young kids
-Impossible to get a chair by the pool or beach after 8am.

Exceptions were the Italian restaurant and Mole.

No massive chlorine smell after swimming.

The only issues was the Coati which are all over the resort and like to climb up on the patios and poop.

My little girl was in her last nappy (which she had soiled herself in) and I took her to reception to see if they could charge my room for cash so I could purchase nappies, I literally had to beg them in tears for about half an hour as their response was ‘there was nothing they could do as it was against company policy to give cash to guests’.

It was only open 12pm-6pm, which was clearly a cost saving measure, as it would be bombarded by guests after dinner everywhere, because the ice cream at the buffets was always freezer burned grocery store ice cream.

In the past this hotel used to smell like a Spa all day long

The second day, they decided to paint directly next to our room and filled our room with paint fumes while our 3yr old son was napping.

Also, the fan in the hibachi area broke and the entire place was filled with smoke.

There is a disgusting smell at the bridge to the beach from the manglares.

First sewage drainage problem, second no shower, 3rd dirty water leaked through ceiling 3 nights running despite reassurances from services that it was fixed !

The pools are filthy and the furniture is old and dirty.

We made our way over and we’re told they had to dry off more bc one of my sons had damp hair.

The shower water smells so bad my 8 year old has a hard time not gagging the whole time.

Also the terrible stench of the seaweed was pretty revolting when the wind would carry it over the beach.

Showers did not smell good, and food was not very good.

Gross food,watered  down drinks..roaches & other bugs, dirty sheets, dirty sock left from previous stay.

The bed skirt (on the ONE bed) is filthy.

Most of the staff is rude, the food is disgusting - if you don’t make reservations for dinner at the one reservation desk in advance (can’t be done online or anywhere at the property

but not in a rush and wait till the little man is bigger

WARNING COATIES
these fluffy little f@&kers are a nightmare, if you take a bag to pool with food they will take the bag deep into the bush, if you have a cabana hang the bag from the beam or tie it to the post so the cant run off with it, anything that smells like food will be gone, these things are eating super hot cheetos nothing is off limits!

The service was really great, the staff were really professional, our personal

Staff were so helpful and always available to answer questions.

The staff was just splendid, very detailed oriented.

Above all else, a BIG thank you to our concierge, NESTOR.

The folks seem to take pride in the property.

Everyone was extremely helpful in making reservation and making the experience great.

Five star rating is  due to the cleanliness of the resort and the excellent service of the staff members.

Often in the restaurant there would be one guy serving ice cream, rotisserie and tacos.

Fabian, our dedicated concierge that comes with Nikte, was amazing and helpful.

Thanks to all who made this experience special and fun, especially to the super professional and helpful Samanya! !

We upgraded to a swim-up room and didn’t regret it.

Easy walk to the beach sunbeds and cabanas and it was right next to a public beach area that had a super nice spot for kids to swim in- extra bonus.

We had an great experience overall in a Nikte Swim Up suite.

We got the Nikte package with a swim up room and it was perfect for our family.

The beach was sooo nice, it was clean and they had roped off areas that were safe to swim in.

The main pool, right beside the pirate pool was never crowded and had great swim up bar.

but Francisco Arriagade - a server with Celsius as well as Angeles - the bartender at the swim up bar - went above and beyond with their service.

Lots of things to swim to and hold on to.

•	Pirate Pool – kids loved this more than the water park and it was easier to let them swim there and have our eyes on them at all times.

Def glad I didn’t pay extra for the swim out rooms as most were connected to the main pool and my kids didn’t spend any time in it bc it was the coldest of all options.

Me and my wife stayed in the reserve swim up room and were super happy with our choice to come here it’s a very high end feeling here!

The kids loved all the different places to swim like the water park, kids pool, other pools, and the beach.

Make sure to upgrade to the Nikte swim-up suite and go on the Cenote experience. We loved having a personal concierge (yay Eduardo!)

We booked the Nikte Master Suite and then negotiated an upgrade to the Nikte Master Suite Swim out.

although we didn’t use the swim up as much as I thought, it was still such a fun addition.

We stayed at one of the swim up rooms with the reserve upgrade.

We chose a Nikte swim-up room and you won't be sorry.

We upgraded to swim out Nikte suite, worth it!

The water park was amazing and loved by our 10 year old.

Their review was ‘best water park ever’ which might be over the top

-	The water park is fun and has lots of slides.

We enjoyed the pools, the beach, the water park and the spa experience.

Let me start off with the positive as this will not take long;

Positives - 
Facilities for children are very good, our little girl enjoyed the water park and pool with the boat

The tempenyaki and Italian restaurants are lovely!

The water park was so much fun for the kids.

We love all the different pools on the family side, and the water park is outstanding.

The water park isn’t open in the mornings (hellooooo!

Water park was fun, and the beach was decent.

The pool area is great, we enjoyed the water park as well.

Water park was pretty cool too and they had a couple of foam parties during the week we were there.

Great resort, great water park that our 5 year old enjoyed.

For the kids’ water activities: there was a huge pirate ship pool in the middle of the resort rooms which was fun AND there’s a whole separate “water zone” area where there were big slides and a little toddler water park area too.

They loved the beach, water park, pool, and random entertainment and activities.

Paradisus Playa Del Carmen

price

smell

restaurant

playa-del-carmen

staff

kid friendly

family

water park

swim

Would have been great to have at Akumal beach when snorkeling with the turtles -

though we found an offsite cove nearby, which was fine.

Tip: bring a boogie board and swim right at the corner end of the beach restaurant.

Easy access from the beach or boat from the lobby area.

Room Food Service, and Food was not available at the pools, bars, and beach.

but we go to Xcaretpark for snorkel and beach.

The flora and the seashore are also really nice and I enjoyed having a private beach without sellers and with the additional safety which it grants.

We used Monica Rivas at Soy La Pesera at +52 984 112 5922.

Quite conveniently located next to Xcaret, which is easy to access right from the beach of the hotel.

On a brighter note, the location and beach of the hotel are undeniably fantastic, with proximity to Xcaret Park and a beautiful beach.

Paco's Tacos was good fun as well

The area around the beach was excellent.

The scenery is gorgeous, everything is well-maintained, the staff is friendly and helpful, the beach is unparalleled, you are guaranteed to see wildlife roaming around the park at all hours and there is the added benefit of having Mayan ruins on the property.

Huge shout outs to Monica, Frank, Roberto, Samuel, Miguel, Max and of course Raquel.

It’s great to snorkel at the beach by the rocks.

Javier and Hugo at the Royal Beach bar, so much fun!

There was enough for everyone to be happy and my kids loved the buffet and the food!

Breakfast buffet was actually best meal of the day.

The food is delicious, especially at the oriental restaurant.

We also ate at the beach buffet several times at lunch which was great, We also ate at the steak restaurant which was OK and the main buffet which was OK. 

Staff were helpful when there was an issue with our transfer and the ladies at Royal reception can’t do enough for you.

The staff at buffet is very polite and efficient,especialy William and Evelyne at the breakfast

but for the level of the hotel the food is not very good, especially the buffet.

The resort has 3 buffets open for differing meals and 6 sit down restaurants.

We had a few unwelcome episodes (for example, the restaurants needing reservation are subpar to the one general buffet).

front desk encounters lacked friendliness, while buffet staff members were a positive exception.

When arriving at the resort, it can be overwhelming to navigate around to the different buildings, plan excursions, and set reservations for meals outside of the buffet.

Food was pretty average in the main buffet

Oh, we stayed over Thanksgiving, and were beyond impressed with the Thanksgiving Diner at the Buffet.

Most restaurants are open-air, so the birds swoop in to steal pastries & items off the buffet.

The staff made this trip 10/10
Roman Diaz, server at the swim up bar buffet, and Jamie, white water rafting instructor at xsavage, were especially pleasant with helping and serving us!

Food was great at buffets, which I can honestly say is a first.

The tacos were delicious and the best thing we ate here - miles above anything else.

The grounds are beautiful and full of wildlife,

The resort grounds are beautiful and the staff are amazing.

Resort highlights:  the grounds, the staff and the wildlife were amazing.

The grounds are beautiful and so peaceful.

The resort grounds are clean, well maintained & beautiful, with lots of paths to explore & a very natural environment, with wildlife popping up everywhere.

The hotel grounds and staff are outstanding and very friendly.

.beautiful stone pillars along the little river with the boat ride, the little shops that have anything you need, right on the first floor of the lobby, nice and helpful staff, great food and drinks at the buffet - shout out to our super friendly servers at the pool buffet (Monica), and of course the wildlife such as monkeys and deer on the grounds.

The grounds, staff and accommodations are absolutely excellent.

We had an amazing holiday at the occidental,  the grounds are lovely and the wildlife is amazing!

Also great to see the Mayan ruins in the grounds.

On the plus side the location and grounds of the hotel were lovely with wildlife in abundance.

It is set in lush grounds and is truly beautiful and teeming with wildlife.

Come here and enjoy the beautiful grounds and relax!

It's the best deal I've found that gave us the high level of care we were looking for in our holiday vacation.

This was one of the best holidays we have every had!

Again just to be told ‘we sorry’

I am fuming as we are paying a lot of money to enjoy the last few days of a family holiday

Had such an epic vacation Got to see a lot of wild life, and amazing views.

We stayed in buildings 14 which is the resorts vacation club/timeshare area.

What a great way to ruin someone’s vacation.

This was the best vacation we have had in a while.

thank you everyone for the best vacation i’ve had so far!

Easily one of the best vacations I’ve ever taken because of the energy and staff Xcaret encompasses!

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