They also said ‘the kids club is good’ (though you need to go early to get your kids names on the list for the day).

Great service amazing food Diego was our server and he was excellent, 
Children were served first which was great as they weren’t waiting to long for their food, always asking if we wanted more refreshments couldn’t ask more

Also, the amenities for the children ages 3-10 were great: i.e.

The amount of activity for children was a plus!

The pools are excellent with great water parks for the kids.

Kids activities were great, beach well maintained.

My daughter loves the braids she got on the beach.

I spent time with my little niece dancing to the music on the family side in the evening and we had a lot of fun- great DJ, Karaoke, and games for the kids.

The kids club was great and our grand kids really enjoyed it.

Hence, once you arrive many slots are already taken and if you're with young kids eating dinner at 7:30pm or later is a less enticing option to say the least.

We are a family of 4 that travelled with our kids ages 4 and 7.

In the last few days he left the kids with some surprises that made them happy.

He was very attentive and very kind to our children.

We were at the hotel the year was inaugurated -11 years ago-, came back with children and grandchildren much older.

I have stayed in Riu’s in my late teens which are better than this. Shocking!!

so you NEVER have to worry that your kids will be picky / fussy, etc.

My family of 6 visited Paradisus Playa Del Carmen 4.5 years ago.

We really enjoyed our last dinner at Playa del Carmen.

We have experienced Playa Del Carmen, Cancun and Cozumel.

Paradisus in Playa del Carmen was amazing!!

Location is perfect a 10 min $35 taxi ride to Playa del Carmen.

We travelled to Paradisus Playa Del Carmen at the end of November / 2023.

My Mother and I enjoyed our 5 day/4 night vacation at  Paradisus Playa del Carmen.

This was our second visit to Paradisus Playa Del Carmen and highly recommend this resort.

We were able to arrange a taxi into Playa Del Carmen one day - it was 40US each way, and we were able to arrange a meeting time with our driver to take us back to the hotel.

I stayed at Paradisus Playa Del Carmen 2 years ago and had such a great experience that I went back again this year.

My husband and I booked a 10 day stay at Paradisus La Perla Playa Del Carmen.

Coming back from our 10th time at the Paradisus Playa del Carmen.

but have found this one in Playa del Carmen stands out.

My wife and I love this resort and this is our five time here at Paradisus Playa del Carmen La Perla - Adults only.

It was our first time at Paradisus Playa Del Carmen, and we were pleasantly surprised by the beauty and excellent service the resort offered.

Our stay at Paradisus Playa Del Carmen was excellent.

We got married at Paradisus Playa Del Carmen September 2nd,2023.

We can’t wait to come back to Paradisus Playa del Carmen.

We have been to Paradisus in Playa Del Carmen 4 times!

We got a great time at Paradissus Playa del Carmen, our concierge Cynthia Delgado and Erik Flores from Nike did an awesome job and spoiled our kids with the everyday surprises, and the tour at the cenotes was so much fun highly recommend.

You had attendants selling you insanely overpriced excursions and spa services.

Needed medication and was a total rip off in shops.

); 
* no room at the kids club (again, unless you are there 15 minutes before they open at 9am, and they never actually opened at 9am so in reality my husband had to stand in line for at least 25 minutes every morning to secure a service which we actually paid for.

I didn't notice the overcharge, though, until I returned and checked our charges against our contract rates.

The nappies and ear drops cost me 60usd and they added a 20% charge to help us with this!

We tried BOTH of their house RED wines as the first one was very sweet, and the second one still was rather sweet for our liking, so that is literally my only consideration to provide - is whether the hotel can swap one of the house red wines for a dryer one, otherwise you can absolutely pay out of pocket to upgrade!

2 tomahawks and 2 sides for a part of 7 came out to $75 USD.

Then you could get a family padded pool side bed or you could rent a cabana for the day (we didn't opt for that it was quite expensive).

but then they retracted that offer and said we’d have to pay for the nanny.

Sun shirts, anything you may have forgotten to pack, will cost you dearly.

Only concern is to be sure you bring everything you need as everything extra at the resort is 5X - 10X regular prices.

However, everything else was just so underwhelming for the money that we paid.

to the point they consider us VIP without being part of their fishy/scam timeshare, Don't take the presentation, avoid at all cost (i know why).

On the last evening, expensive sunglasses disappeared from the room.

but I’m not sure it’s worth a Premium price anymore since they reduce the number of perks, including very meager snacks in they reserve lounge and eliminating the reserve-only pool and restaurant.

I just ordered a few bottles of sparkling wine from the resort and took them on the truck as the champagne prices at the airport are out of control.

The shop was very expensive (a bar of chocolate cost £10)!

Everything took painfully long from the check-in to booking restaurant reservation and simple questions.

Food wasn’t amazing, definitely the one part that could be improved.

but the rest of food there was just okay.

The meals where incredible the breakfast was great the italian reastaurant as well and the best was the teppanyaki.

I am not food fussy; I just want it to be good, well rotated, and fresh.

First off want to give a special shout out to our concierge Cynthia, she provided us with amazing surprises every day for the girls, contacted us daily through whatsapp and made all our dinner reservations for us.

As for food, it's very different depending where you are.

One expects an above average margarita in Mexico

All in all we had a great time and just a shame about the food

Pros:
-Beautiful grounds
-Wildlife around the resort
-Beach beautiful and close to a cenote that my kids loved
-Super friendly and eager to please staff
-Beach and poolside drink and food service
-Fun activities for the kids throughout the day (although not enough)
Cons:
-Unless you’re nikte it is extremely difficult to get dinner reservations at an appropriate time for young kids
-Impossible to get a chair by the pool or beach after 8am.

Exceptions were the Italian restaurant and Mole.

No massive chlorine smell after swimming.

The only issues was the Coati which are all over the resort and like to climb up on the patios and poop.

My little girl was in her last nappy (which she had soiled herself in) and I took her to reception to see if they could charge my room for cash so I could purchase nappies, I literally had to beg them in tears for about half an hour as their response was ‘there was nothing they could do as it was against company policy to give cash to guests’.

It was only open 12pm-6pm, which was clearly a cost saving measure, as it would be bombarded by guests after dinner everywhere, because the ice cream at the buffets was always freezer burned grocery store ice cream.

In the past this hotel used to smell like a Spa all day long

The second day, they decided to paint directly next to our room and filled our room with paint fumes while our 3yr old son was napping.

Also, the fan in the hibachi area broke and the entire place was filled with smoke.

There is a disgusting smell at the bridge to the beach from the manglares.

First sewage drainage problem, second no shower, 3rd dirty water leaked through ceiling 3 nights running despite reassurances from services that it was fixed !

The pools are filthy and the furniture is old and dirty.

We made our way over and we’re told they had to dry off more bc one of my sons had damp hair.

The shower water smells so bad my 8 year old has a hard time not gagging the whole time.

Also the terrible stench of the seaweed was pretty revolting when the wind would carry it over the beach.

Showers did not smell good, and food was not very good.

Gross food,watered  down drinks..roaches & other bugs, dirty sheets, dirty sock left from previous stay.

The bed skirt (on the ONE bed) is filthy.

Most of the staff is rude, the food is disgusting - if you don’t make reservations for dinner at the one reservation desk in advance (can’t be done online or anywhere at the property

but not in a rush and wait till the little man is bigger

WARNING COATIES
these fluffy little f@&kers are a nightmare, if you take a bag to pool with food they will take the bag deep into the bush, if you have a cabana hang the bag from the beam or tie it to the post so the cant run off with it, anything that smells like food will be gone, these things are eating super hot cheetos nothing is off limits!

We upgraded to a swim-up room and didn’t regret it.

Easy walk to the beach sunbeds and cabanas and it was right next to a public beach area that had a super nice spot for kids to swim in- extra bonus.

We had an great experience overall in a Nikte Swim Up suite.

We got the Nikte package with a swim up room and it was perfect for our family.

The beach was sooo nice, it was clean and they had roped off areas that were safe to swim in.

The main pool, right beside the pirate pool was never crowded and had great swim up bar.

but Francisco Arriagade - a server with Celsius as well as Angeles - the bartender at the swim up bar - went above and beyond with their service.

Lots of things to swim to and hold on to.

•	Pirate Pool – kids loved this more than the water park and it was easier to let them swim there and have our eyes on them at all times.

Def glad I didn’t pay extra for the swim out rooms as most were connected to the main pool and my kids didn’t spend any time in it bc it was the coldest of all options.

Me and my wife stayed in the reserve swim up room and were super happy with our choice to come here it’s a very high end feeling here!

The kids loved all the different places to swim like the water park, kids pool, other pools, and the beach.

Make sure to upgrade to the Nikte swim-up suite and go on the Cenote experience. We loved having a personal concierge (yay Eduardo!)

We booked the Nikte Master Suite and then negotiated an upgrade to the Nikte Master Suite Swim out.

although we didn’t use the swim up as much as I thought, it was still such a fun addition.

We stayed at one of the swim up rooms with the reserve upgrade.

We chose a Nikte swim-up room and you won't be sorry.

We upgraded to swim out Nikte suite, worth it!

The water park was amazing and loved by our 10 year old.

Their review was ‘best water park ever’ which might be over the top

-	The water park is fun and has lots of slides.

We enjoyed the pools, the beach, the water park and the spa experience.

Let me start off with the positive as this will not take long;

Positives - 
Facilities for children are very good, our little girl enjoyed the water park and pool with the boat

The tempenyaki and Italian restaurants are lovely!

The water park was so much fun for the kids.

We love all the different pools on the family side, and the water park is outstanding.

The water park isn’t open in the mornings (hellooooo!

Water park was fun, and the beach was decent.

The pool area is great, we enjoyed the water park as well.

Water park was pretty cool too and they had a couple of foam parties during the week we were there.

Great resort, great water park that our 5 year old enjoyed.

For the kids’ water activities: there was a huge pirate ship pool in the middle of the resort rooms which was fun AND there’s a whole separate “water zone” area where there were big slides and a little toddler water park area too.

They loved the beach, water park, pool, and random entertainment and activities.

Paradisus Playa Del Carmen

price

smell

kid friendly

water park

swim

The grounds are beautiful and full of wildlife,

The resort grounds are beautiful and the staff are amazing.

Resort highlights:  the grounds, the staff and the wildlife were amazing.

The grounds are beautiful and so peaceful.

The resort grounds are clean, well maintained & beautiful, with lots of paths to explore & a very natural environment, with wildlife popping up everywhere.

The hotel grounds and staff are outstanding and very friendly.

.beautiful stone pillars along the little river with the boat ride, the little shops that have anything you need, right on the first floor of the lobby, nice and helpful staff, great food and drinks at the buffet - shout out to our super friendly servers at the pool buffet (Monica), and of course the wildlife such as monkeys and deer on the grounds.

The grounds, staff and accommodations are absolutely excellent.

We had an amazing holiday at the occidental,  the grounds are lovely and the wildlife is amazing!

Also great to see the Mayan ruins in the grounds.

On the plus side the location and grounds of the hotel were lovely with wildlife in abundance.

It is set in lush grounds and is truly beautiful and teeming with wildlife.

Come here and enjoy the beautiful grounds and relax!

It's the best deal I've found that gave us the high level of care we were looking for in our holiday vacation.

This was one of the best holidays we have every had!

Again just to be told ‘we sorry’

I am fuming as we are paying a lot of money to enjoy the last few days of a family holiday

Had such an epic vacation Got to see a lot of wild life, and amazing views.

We stayed in buildings 14 which is the resorts vacation club/timeshare area.

What a great way to ruin someone’s vacation.

This was the best vacation we have had in a while.

thank you everyone for the best vacation i’ve had so far!

Easily one of the best vacations I’ve ever taken because of the energy and staff Xcaret encompasses!

Overall we got exactly what we wanted from this holiday.

Also, at other resorts we’ve received vacation packages worth hundreds of dollars in discounts  for attending a time share presentation.

Booked with BA holidays in Jan sale, and got a really reasonable deal.

First family vacation in 4 years and Occidental at Xcaret was a hit.

They will try to get you to buy in to their vacation club (timeshare type of thing), which could be a deal breaker for some.

but it turns out the free gift is given to you from a sales agent who wants to sign you up for their vacation club timeshares.

This Resort is the best opportunity for an ACTIVE vacation.

This was the best holiday we have been on.

This took away so much from us in enjoying our vacation.

There was enough for everyone to be happy and my kids loved the buffet and the food!

but the Fuego food is excellent and it was a lot of fun for our teen.

but if you're thinking your kids will like big kid water slides Jungala was really fun.

We stayed over Christmas and new years for 10 days and both our kids had the best time of their lives.

We have stayed at many resorts in the area and sometimes choose all-inclusive for the kids,

We came here 10 years ago with our 3 year old daughter and we are back with both our children.

People with teens might find royal a little quiet.

What the hotel really stands out in is its location and the fauna within in, it's beautiful to be able to share that living space within several local species and to see children in awe at their site.

They have a good amount of activities and things to do to keep kids entertained.

We have gone with and without kids and it is always a great experience.

Special thank you to the resort (the woman at concierge that set up our dinner reservation in building 22 december 18, 2023) for recognizing my daughters birthday.

They delivered the crib at 9 pm when my baby was already sleeping on my bed.

There isn’t much for tailored to children especially my two year old

Interesting hotel this

This was the 2nd of 3 AI Hotels we stayed in on our family trip with our 10 year old daughter.

Still amazing ten years later, with children this time.

Although they could have been quicker to remove the kids from the pools we loved it.

Having xcaret park next door made this trip amazing for our young children and they were never bored.

The beach amazing and safe for children the pools are very very clean.

Super cheap shopping in playa del Carmen .

Level Royal Xcaret the best place in playa del Carmen.

We've done a few resorts in Cancun and Playa del Carmen.

The front desk staff had no solution for me all they suggested was to take a cab to playa del Carmen and get money out of the bank.

We rather travel to playa del Carmen instead of being at the resort.

We spent 4-6 weeks on vacation each year, and spent 7 nights at Barcelo in Cozumel last month as a couple and 11 nights in Playa Del Carmen with our kids, this month.

We were talking up playa del carmen for our family reunion as we've had great experiences in other hotels before

It’s close to Playa del Carmen and not far from tulum.

Francesco put your guide for the club coco bongo at playa del Carmen 15 min away with transportation  was amazing an humble and informative.

Its a great family option in Playa del Carmen.

A shuttle twice a day to Playa Del Carmen would be a nice additional service as you can feel tied to the hotel.

We had an absolute blast, would highly recommend anybody come here for vacation in playa Del Carmen!

I will make a point to return here if I come back to Playa del Carmen in the future.

We also enjoyed the fact that we were so close to Playa Del Carmen that we were able to visit there several times by a short taxi ride,

Fabulous hotel,  in a jungle like setting, on the Tulum side of Playa del Carmen.

The resort is reasonably close to Playa Del Carmen and the Cozumel Ferry.

There are many expensive all-inclusive resorts you can stay at in and around Playa del Carmen.

We had a great time enjoying the beautiful facility and still close enough to enjoy the city of Playa del Carmen.

Short drives to downtown Playa del Carmen gave you access to shopping and ferry trip to Cozumel.

I pre booked a 5 day / 10 dive package (2 Playa del Carmen) "local", 4 Cozumel, 4 cenote dives), Pro Dive (Marta) was very good about accommodating my wish list and very responsive via email.

but then we were told that if we didn't book a bus transfer at least a day in advance we had to pay for a taxi to get there, which I think is ridiculous since the one time we did book a transfer there were less than 10 people on the full sized bus.

If you're planning to beach, and do the various extra paid activities in Xcaret then you need a multi day pass.

though the hotel will rip you off with taxi service of $50 USD to travel 4 miles round trip.

Please tell people it does not apply before they make the reservation a day after they check in if I would’ve known this advance, I would’ve looked elsewhere, knowing I’ll have to pay $1000 difference I would not recommend to any of my peers, knowing they could the price on you after check in.

but we told them we don’t want alcohol, we want the service what we pay for at a so called 5 star hotel.

We paid for unlimited Xcaret so we’re spending our time here.

I will rather for the owners to get rid of the “all inclusive” nonsense.. reduce the hotel rooms prices and charge for the food while providing better quality.

For the cost, they should definitely invest in heaters!

Save your money and go elsewhere place is outrageous expensive I had them wash load and half of laundry they charged us over $400 USD.

Arrived early (b4 11am) and either had to wait in lobby til 11 am or pay $15 US to go and have breakfast.

We didn’t get nothing other than our receipt to show we paid.

For the outrageous price we paid to begin with total lack of customer service.

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