However we did visit the chapel which was sweet.

Next to the chapel, there's a new arcade.

That was disappointing as drills and group lessons would have given me the opportunity to meet other guests for tennis and other social activities.

other reviews Spoke about some of the construction and upgrades that are going on on property.

We swam, snorkeled, scuba dived and paddle boarded

The only disappointment was that for the second year in a row, the main road to the beach was under construction during most of our stay so the shuttle service had to take us on a long, winding path across the golf course to get to the beach, where we spent most of our days.

Few cons:
- still lots of construction noise

-50% of this hotel is under construction, the areas that are finished are great

Their largest pool is under construction, so is their adult only pool.

The facility was still under construction,

Most of the resort was under construction, which we knew going into the trip.

The hotel is under construction and there are some amenities that were closed

though there was some construction and some of the areas were closed, the staff did everything in their power to make the experience first class.

though the property is still in the middle of a large construction project, it didn’t hamper anything.

Again parts of the SPA are in need of the facelift, as the steam room was being repaired and it looked like a water feature also wasn't functioning.. 

BEACH / BEACH SERVICE- Due to construction you do need to get a shuttle from most of the property to get to the beach.

Despite the ongoing renovations, there was absolutely no impact of construction on our stay in any way.

When some of the new resort construction is done I think the ride will be shorter.

(Signature casita and deluxe casita)

Construction on-going

The resort was under construction during our stay.

The construction changes the experience a little.

It’s frustrating that you are still charged regular prices for both the resort and the food and drink package when the resort is under construction and there are only three restaurants open.

The beachside restaurant--Brisas-was torn down and is in the midst of a significant construction job.

The construction is completely non intrusive, you are barely aware of it.

Beautiful clear waters, some days you need to stay away from seaweed due to some small jellyfish

My wife could not see the edge due to darkness and stepped off the edge causing her to fall hard onto the concrete path.

If I wasn’t due for more cancer treatment I’d stay there and never go back to the UK!

Whilst we were there the resort was overrun by over 100 people there on an incentive trip (ie free) mixed in with paying customers plus a wedding and - due to the sheer numbers - this led to chaos.

The restaurant reservation are made through an app called Fairmont Staytus, and it is just dreadful to make reservations through there due to the response time and method; they take long to reply and they ask you for a date/time, so if there is no availability on that date/time you have to start all over.

Several times I’ve observed a group of waiters laboring over the computer screen while guests wait for a table due to tables not being cleared, drinks not being filled, etc.

However, all-inclusive guests can only order a few items off the menu, so Tauro was not a place you would want to eat at repeatedly due to limited choices.

The kids club is temporarily located in 2 very small hotel rooms due to the renovation.

But this route was commonly shut down/off limits due to (I assume) golfers.

The beach restaurant was not very pleasing, due to the weather and that it was a makeshift.

At times, it seemed like they were overwhelmed either due to being short staffed or just getting back into the post-pandemic crowds.

but the space was tighter due to the configuration and it was in a second floor which was nearly impossible to go in and out with 2 toddlers, a stroller, diaper bag and beach bag, I would have to carry both kids up and down and my husband everything else, everytime we wished yo go in and out, which with babies it was several times a day.

My wife and I had to delay our honeymoon in 2020 due to Covid and were finally able to make the trip on our 2nd anniversary.

but due to weather it was moved in doors to a bland corridor accessing conference facilities.

We had to cancel this trip 3 times due to pandemic

We knew that the experience might be somewhat different due to the remodeling,

but due to the renovation, it's understandable.

Besides this lamp, there is another part of the ceiling (about 1ft in diameter) that is significantly bulging downward due to another large leak pouring water onto the floor.

The carts to the beach had an average wait time of 20 minutes and the route to the beach was everchanging due to construction.

I believe there are all-inclusive options,  However, we were not offered any, most likely due to the fact that the first half of the trip was paid by our company as part of a rewards vacation.

We are not big drinkers and with 2 little kids we would have ended same or even cheaper going ala cart.

My only complaint would be that the food prices, if you're not on the all inclusive plan, were very high for the quality and quantity received.

This is not value for money and the Fairmont's standards are not what I would expect for this price.

A little overpriced based on the ambiance.

We were all inclusive and if I had to pay for meals here I’d be really disappointed.

Upgrading from a King room to double Queen came at a cost of 50usd a night, which honestly seemed like a weird upgrade cost since rooms are the same size.

I felt that the everything (food, drinks, extra amenities) was extremely overpriced to the point of gouging.

Expensive and restricted food at restaurants.

The restaurants are eye wateringly expensive and to be Frank are not worth their prices!

I do not recommend the cafe Maya because it was overpriced and the food was below average.

Let me reiterate, I’m not upset or shocked by the prices.

-Yes, there are silly fees that should be included in the pricing, and taxes of course,

The young man checking us in tried to trick us into upgrading (for only $100 USD more a night) to casitas by telling me everyone else in our group had already done so.

I will beg of everyone who would even think of coming here to STAY AWAY FROM THE FAIRMONT MAYAKOBA AT ALL COSTS!!!!!!!! !

Here’s my only recommendation- the food is really expensive.

He helped find my missing bag  left behind at at lunch right away which was so amazing!

All restaurants are great especially Tauro steak house our favourite and Fuego by the beach.

Everything was flawless and the food was fantastic.

The food was good - especially in Tauro for steak, Fuego beach restaurant (which was fab with the kids - barefoot dinner in the sand while the kids ran around the beach), and the Korean bbq were highlights.

but the food itself was not overwhelming great.

Alejandro booked dinner reservations and golf tee times for us well in advance, and then he was our go-to for any request or need over the course of our stay.

Each meal was unique and a culinary delight .

We only had a pizza and salad which was tasty and the desserts were forgettable.

Loved the location of the room which was close to the pool area, several restaurants and the beach.

Housekeeping was meticulous and service at the restaurants was amazing.

The resort, staff, and food were all incredible.

The food was incredible, the staff were wonderful, and the new rooftop bar was perfect.

Our best meal was on a tour to Chichen Itzá outside of the resort (we didn’t do the tour through the resort as it was eye wateringly expensive!).

And i love getting my gelato from cafe maya.

There are 3 other hotels and golf club you can walk to as well if you want to get away from the Fairmont restaurants.

Ricardo and Oscar were especially friendly and helpful at the world class Tauro steakhouse.

The food and the accommodations were wonderful.

The most important ones are Laguna, with pools and restaurants and where most of the casitas are located.

As has been said, food excellent,service phenomenal!

Fairmont Mayakoba

price

construction

Valet parking

Free High Speed Internet (WiFi)

Pool

AC is horrible - it airs to your face which makes your sleep very uncomfortable - a very strange HVAC design.

Example: our air conditioning was not getting enough cold.

The fan was falling down ans tiles were broken.

Though, next days after this accident AC worked much worse,

I ignored this smell and thought maybe the air needed to circulate.

Our only reservation about the hotel in general was that their AC only cooled the rooms down to about 70F (which is fine if that is what you are used to - we were not).

1) The air conditioner in our room didn't work.

Here are some examples:
•	Light in room didn’t work
•	Tap in bathroom drips
•	Aircon in room needs updating – it is noisy (bit hard to sleep

Also, the gym air-conditioning never worked in the week we were there which made for a very sweaty and uncomfortable workout each morning.

We asked lobby four times to fix our ac until finally the manager told us the temperature will not go below the set temperature.

Upon entry to room (which you had to go up a flight of stairs before reaching the first level of the unit).

Or maybe it was the ceiling fan blade that was mostly disconnected.

The only issue we had was lack for air conditioning at dinner time at Spice Restaurants.

Only complaint is lack of A/C in the restaurants which was extremely uncomfortable as it was very hot, also no answer when calling the front desk, or operator.

although slightly dated and the AC is definitely not what we have at home.

although the room never totally cooled off to our satisfaction.

The air conditioner in the rooms barley work.

After getting to our room, showering and changing, we went to the restaurant to see if we could get in early and were delighted to see the restaurant only had about 50% of the tables occupied.

had leaks from the ceiling - what a horrible vacation!

The shower is too small and the bed and mostly the pillows are maybe the worst I have ever experienced (lumpy).

We couldn't shower or even flush the toilet.

half of the pools were down/broken
the toilet in our room kept running

However, everything is quite outdated: bath tab with some spots and scratches, fossettes, even some electrical switches are not functioning well.

Rooms were dated and one sink didn't work.

Missing toilets seats in public washrooms, missing light bulbs, beach no longer groomed, seaweed and plastic not raked up, not enough umbrellas at pool, chairs being reserved at 5am, lots of vip signs reserving chairs.

However, on night one at the hotel, my husband woke up at 3 am to use the restroom and found our room flooded in standing water.

The room amenities are very disappointing  only 1 x 30ml shampoo in the shower.

The restroom nearest the buffet and main pool had gaping holes in the floors under the sinks where the tile had been jackhammered to allow plumbing repairs and had never been filled back in.

Room - Perfect
Negatives: There was some bad looking patch-work in the bathroom on the ceiling.

The only issue with the room was the whirlpool in our bath was not functioning.

The bath jets had corroded, and as a result were rusted and brown, the bath itself was dirty.

First dirty, second toilet flooded and shower broke.

Main Level of room, had couch, TV, Bathroom, so he would only have to go up the flight of stairs to bedroom when we were actually going to bed.

Im not sure what was going on with the faucet,

It wasn’t just my wife who felt hot there, there was others who were saying that after the meal they had to go their room to have shower because during the meal they sweat so much.

Also, our toilet clogged in the middle of the night and we were unable to get a hold of anyone to come and fix it.

We even went to Sunday mass at The Chapel of Nuestra Señora del Carmen.

Room service always took a long time and was wildly inconsistent as far as what you get and the quality of food.

Food ok throughout except set meal on New Years Eve which was totally inedible.

We enjoyed the pools, entertainment, and restaurants.

These are the people that for two weeks made our breakfast, lunch and occasionally dinner, every time, a delight.

The Christmas dinner at the Palazzo was a complete joke - duck for appetizer and duck for main course - really?

In fact I looking at facilities, food, pool, quality of drinks - all of it is at a 4-star level.

The accommodations, hospitality, food, and drinks were amazing.

The staff is friendly and accommodating, the food is great and it's a quiet retreat, much needed after a busy year!

Some of my family weren't as pleased with the meal options.

I have to mention a few of them…Angel Burito looked after us extremely well in a couple of restaurants for dinner, at Spices, Fernando, Isis, and Karina were spectacular, Lorenzo the bartender at Spices was the best!

He was also very good to organize our dinners, make any last minute changes when needed.

room cleaning staff was very friendly and effective, Las Ventana's and Azia restaurant were great.

I was a little worried that we wouldn’t be able to experience every restaurant,

The restaurants were also better than expected,

Food was sub par except a few like Azia..

Royal Hideaway Playacar

bathroom

Free parking

Oh and take time to go up to top pyramid chapel. Breathtaking!

You have breakfast where they collect your info, then you walk around the resort, and finally they end at the chapel where they try to give you all the numbers.

We enjoyed a beautiful Christmas morning mass at the chapel at the top of the Xpiral.

When I was done with brunch I was rolled back to the chapel where Daniel again picked me back up.

We did have access to Xcaret Mexico, which made for great walking adventures as well as going up to see the view from the Chapel.

I send several emails made plenty of calls and I never got a clear answer about my honey moon photos, not even a “no you won’t get”, they took my data many times by phone,

I almost ruined my trip because I lost my husband’s phone. But!!!

First, the room service menu is not readily available, you have to call the concierge and they will hand deliver a QR code 1 hour after you call.

(Reservation)

2> Cayuco-  Octopus rings,  wouldn't order this again.

We are here now- we got a phone call two days ago that one of our 2 rooms was booked in arte and the other on the mexico side.

I had to call to get the sprites I requested.

The staffer said she couldn't contact them and then proceeded to call the staffer (Erick) right in front of me.

Also the pictures are not working at any of the parks, maintenance or something, that’s a bummer, because we hardly have any pictures from the parks, since we left the phones at the hotel, no one advised us, the photos wouldn’t work until further notice, they just said maybe until the end of the day.

Photo opportunity all over the grounds, beach, pool, and river you dont have to carry a camera or your phone

Had to call in front desk to get refills which was annoying.

The two maintenance guys also got into a huge shouting match with each other outside our door to the point where we had to call reception.

Then 10 to 15 minutes later our waiter was asking the guests around us for last call.

After paying our $700 deposit they call us to tell us our discount is no longer any good since we already did their membership tour and declined it… 
They punished us for THEIR mistake.

And i can't do it until a month out and then when I call there are only late times available.

- The mini fridge was only stocked one day out of six, I had to call and request that it would be refilled almost daily.

I then go to their room and call for a Manager to come to the room.

And if that still isn't enough, the buildings have smaller coves, as I call them, with a bar and beach area that lends access to a river you are able to float through around the property.

The little water proof phone holders were snapping off for people.

hydrotherapy sessions must be made the day off - call early the day of to book

- picture taking stations (Xelfie) either didn't work OR amount of guests waiting to use them (especially when doing multiple poses with no regard to the others waiting) was frustrating.

this should be able to be done via email or phone.

I was also unable to obtain an invoice that broke out the taxes and fees from the total reservation cost when booking with the hotel directly  - so I could not get a price match.

Definitely does not worth the price they are asking.

By the way, we paid full price for a  presidential suite, so this is an authentic, unbiased  review. #tripofalifetime

This resort did not live up to my expectations for its hefty price.

Despite the horrible presentation, we did enjoy my birthday being there and was looking forward to coming back to utilize our membership now we feel it's not worth what we paid.

Not to mention how much the prices have gone up since we got our membership.

Just be upfront about it, don’t use the same old cheap tricks.

For the exorbitant amount paid for this hotel, one would expect a modicum of attention to detail and customer service.

When we asked about the hotel busses, we were told we couldn't board them, so ended up paying $120 USD for a taxi.

I also said I would look into pricing and let them know what I found out.

For this, we were given over a $100 USD and given no notification or warning.

We then inquired at the front desk about a refund as we had already paid up front for the photo package.

If you go to Xel-ha be prepared to get bored within 3 hours, you have to pay for 90% of the activities, even if you’re staying at the hotel.

The only regret that I have for the whole trip is that we didn't stay longer and also that we didn't take advantage of their special promotion by booking a return trip at a discounted rate when we left.

Also annoying that their nightly rates have been going up significantly, for no visible improvements.

I understand offering extra amenities to those who pay more,

I WILL NOT BE PART OF THIS RESORT"S DISCRIMINATION EVER AND NEVER AGAIN WILL I BE HERE> I WILL NOT PAY THIS MEMBERSHIP RENEWAL_ NOT WORTH MY TIME TO BE DISCRIMINATED> SORRY!!!

But the staff said then we need to upgrade and pay for it ours selves.

You can either go by staying at the hotels, or on your own paying the entrance fee, not big deal.

The food, oh my goodness, the food was such a treat.

There was incredible service and we had THE best food!

We tried many of the restaurants and enjoyed them all,

There were a multitude of excellent restaurants.

The cleanliness was impeccable, and the variety of restaurant options provided something new and exciting at each meal.

From relaxing by the pool to indulging in delicious cuisine, every moment was pure bliss.

We ate dinners at Encanta, Tah-Xido (a la carte) and Chino Poblano.

We weren't aware of some of the restaurants that required reservations prior to the trip, and he offered to reach out to the restaurants and squeeze us in.

The resort is beautiful and food was incredible.

At casa de las artistas you also get the best rooftop pool with great drinks, food, and service - Jazmin is the best!

The customer service from Daniel and Eduardo at the restaurant Kibi Kibi was excellent!

We just came back from Xcaret ARTE, we just can’t get enough of this place,  everything is amazing starting with  very comfortable rooms,  perfectly kept grounds, very unique restaurants  ( I love their decor ) and specially the amazing and friendly staff,  our

Ate breakfast at apapachoa, so delicious, vegan.

We're foodies and love to try many different cuisines and

We were so impressed by the staff, restaurants, the resort, the excursion parks, and the spa.

Hotel Xcaret Arte

phone

On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

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