Would not recommend the Italian restaurant due to the poor manager onsite.

Not many people on the beach due to the seaweed

I do not suggest this hotel to anyone due to not emphasizing the quality and professionalism.

Unfortunately I would not return to this hotel due to the beach area and neglect of the seating at the beach.

The Moons club after the entertainment was not a great set up to double as a club due to all the chairs and the small dance floor available.

but he said due to no availability we can’t.

As other reviews will mention (At least right now) this is not a great beach due to the seaweed.

The smell from the seaweed was disgusting, I do understand that it’s due to the season & location

But this is a general problem and due to the location.

Due to the high reviews from prior guests, we decided to try an all-inclusive resort.

Also due to the time of year the beach was nearly never used as it was covered in seaweed and brown for the first 20 or so feet.

Cons:
The beach is non functional due to massive seaweed.

The marble tile hallways and paths were extremely slippery due to the tons of rain

The ocean was not swimable due to the copious amount of seaweed lining the shores.

Inside the shower should be grippers or some sort due to the slick tile that is in the shower.

You are not allowed to have a speaker at all with you at the pools, due to them having music playing,

We were told a few days before leaving that on our last day we needed to be off the premises at 1pm at the latest due to a party hiring the whole hotel.

We decided to finally book a trip after almost 3 years due to covid and we decided on Haven.

but had we known firstly that our holiday was to be changed 3/4 way through due to Singers Convention and that Swingers were on site I probably would have made other arrangements for another hotel.

Make sure you tip well since this persons make your stay an unforgettable vacation.

but lounging by a quiet pool and the staff and amenities at Haven allowed us to achieve our vacation goal.

but still great vacation, especially for the price!

Thank you so much Haven and Eduardo for making this trip a relaxing getaway ❤️

The staff, specifically Fermin, is amazing and genuinely cares that you have a great time, and the perfect vacation.

Our room was located beside the quieter circular pool which I would recommend if you want a quieter holiday, still a good atmosphere in the long pool

The hotel is great for a chill eating and drinking vacations.

We were celebrating 20 years of marriage and we both agreed this was our most enjoyable and memorable vacation ever.

If you are looking to book an amazing couples holiday in the Cancun - GO HERE!

The resort has tons to offer in daily activities, entertainment, off-site excursions, food and etc….. & for those who are looking for a more relaxing vacation, Haven Rivieria is also the perfect place for it.

Thank you Haven Riveria for an amazing holiday.

They made us feel very special for our romantic birthday vacation.

butler was Angel and he was incredible - he helped us schedule spa services, gave us a tour and made sure we had the very best of service the entire vacation.

We ran into an Italian on vacation there who approved of the food.

The Haven Riviera is a spectacular holiday resort.

Our swim out room was great, and it was this that made the holiday for both of us.

My wife and I wanted to take a getaway for 5 days and we chose to return to our honeymoon destination.

We highly recommend this resort for anyone looking for a quiet and relaxing vacation.

Sadly I managed to leave my necklace in our hotel room safe when we checked out (I still don't know how I managed this) and despite e-mailing and then calling the hotel as soon as we arrived home, we were told that the necklace could not be found, so make sure that you have all your valuables and belongings with you when you leave.

Around 1:06pm I get a fraud alert on my phone via email and text from my Chase credit card (that I left in the wallet inside a bag inside another bag in our room).

We requested a wake up call on Tuesday to call us Thursday morning at 6 am because the bus was picking us up at 6;55 they never called we missed our bus and had to pay $82 for a taxi when we had already purchased transportation with the excursion.

- Front desk: we asked for direction to the breakfast place because we got lost, the lady insisted on asking us whether we have scanned the QR code which we didn’t have at the moment, we didn’t even bring our phone to the breakfast cuz we were on vacation, after a few back and forth, she finally stepped out to indicate the direction, impatiently.

He had a huge cut and all they cared is that we pay the table or they will call the cops .

Bring a beach bag to take to the pool and a small wristlet for your phone and room key for dinners.

I had to go to the airport hungry, from an all inclusive resort… it’s not like they weee selling it or having to ring anything up on a register… Also,  we had a serenity suite and we’re only allowed one bottle of liquor for the entire week in our room.

A server asked my sister for her phone number during dinner which was rather awkward and inappropriate.

When we arrived, we waited three hours for our room to be ready,when we finally got in it, it was filthy with food crumbs and glass rings left on the tables and hair in the drawers.

So one would naturally call the front desk to report it.

Because what if a person’s phone stops working (as in my case) they would not be able to access the menu or any other feature that utilizes a QR code.

If its raining you sometimes can’t even make phone calls.

The room was not prepared properly, safe did not work, phone broken, and more.

It seemed to me that the selection and availability of what others call high end was far less prevalent here than compared to Secrets and Excellence.

And we cannot say enough about our beloved J.C. who my husband calls his brother from another mother sincerely.

You pick the phone up to get food, servers bring drinks right to you and all you do is go in your room for the bathroom.

Issues with room service  delivering food to us we never ordered, and never picked up till next morning  even after calling several times.

The only negative thing I experienced was I bought a ring in the jewelry store that had some crystals around the band.

Our favourite restaurant by far was the Asian Fusion Satsu - the Hibachi Table is worth booking.

We booked this place for our honeymoon and WOW, we were blown away by the staff, the activities, the cleanliness of the area, and the food.

They’re also very helpful with any questions about the area and booking your transportation and excursions.

The onsite excursion reservation center made booking a day trip to Isla Mujeres simple.

During our stay we booked two adventures through the onsite vendor and had an incredible time on both.

Pros: 
-not hard to find chairs by the pool
-if you eat dinner before 7 pm, it’s not hard to get a table (there are two restaurants that require reservations.

We booked this resort via Luxury Escapes.

Then right after, sat a large party of 10 who claimed they had a reservation.

He was a big part of making sure scheduled events and reservations went smoothly.

Enjoyed our stay everything was immaculate,book now and request Angel as your

I am already booking my next trip to this Gorgeous Resort..

butler Carlos was amazing , arranged reservations at  restaurants including romantic dinner 
We were there to celebrate our 30th anniversary.

Both tours we booked through the hotel and they had so many options!

They called my phone at 4pm and told me my proposal was ready right in front of him then he told them to cancel everything because now I knew about it.

but regardless for our trip they were booked out from day one- I will say that the staff (fermion -bell boy especially) are super nice and very helpful and the rooms are very comfortable, clean and great views!

Don’t think twice, book the trip and enjoy!

Food is good, from the general restaurant to the ones you need a reservation.

Only 4 restaurants- 2 of which the food was horrible(Italian,Mediterranean)
The buffet is mediocre, same food always and slow service.

Pros:
There are slow lifts to to the different rooms,

Some restaurants are quite slow in service so consider early dinner times.

but had an issue filling it as the water ran extremely slow and when turning on the jets pieces of the tub would fly off.

Negatives: restaurants are all in one building and don't have that feeling that your transported to a new fun location, during our stay no daily entertainment crew activities that I could speak of, maybe slow time,  nightly entertainment shows in the club just average.

We tried paddle boards 2 of the days of our stays for no additional fee or cost and because it was slow that day, we were able to take the board out as long as we pleased.

The service in all the restaurants is also average, not proactive with bringing drinks, very slow, not that up to speed on menu options.

The service at the Japanese restaurant was especially slow

The service was a little slow and we waited a good 5-8 minutes for a server to come over so we could order drinks.

Moving onto dangerous aspects, the balcony glass wobbled, the bathroom shower door was so heavy as a sheet of glass and had no slow close instead just slamming which could have been a serious hazard, slippers weren't even provided initially causing me to fall on slippery wet tiles. We raised the things that could be fixed (blanket with blood all over it, broken Do Not Disturb bell, broken plug in bath, slippers etc.)

The bacon and sausage was behind the omelette station so you couldn’t get it yourself, no normal sized bagels or English muffins, no hashed-browns 2 of the days and getting a drink of any kind was quite slow.

Service is a little slow, so if you are in a hurry, don't go there.

but the service was slow, and I think it is by design to ensure quality since they are dealing premium ingredients.

Sometimes it was just slow, which I can understand they were busy.

Victor, Carlos, Andres, Jesus, and the manager Arturo-made sure our special trip was memorable.

We are already looking forward to our next trip to Haven!

I’d probably pick a different resort over this one for my next trip,

We recently took a trip and was pretty disappointed this is what’s considered a 5 star resort.

Haven Riveria Cancun went above and beyond all expectations I had for this trip.

Everyone we talked to here was so friendly and our trip went so smoothly.

This is our 4th trip to Cancun in 3 years Grand Velas, Hideaway and Yucatán Princess and heading to Excellence Oyster Bay in Jan.  We WILL be returning to Haven!

We are sad to go home and do hope to return as an annual trip.

This was our first trip away from the kids, post-covid, to celebrate our anniversary!

but it did not hinder our trip in any way because we enjoy the pools and the hotel.

butler Angel was fantastic got us booked seats and breakfast for our early morning trip.

I can’t say enough about this resort and can’t wait to book a 2nd trip.

this was a great trip the 1 thing we both enjoy is the beach/ocean and this place didnt have that.

One day I went off resort to visit Tulum and Xel-Ha (both amazing experiences-set up with delta vacations).

Haven Riviera Cancun

slow

phone

trip

reservation

holiday trip

For lunch we mostly went to the buffet which again was great there were always fresh options and several cooking stations to have things made to your liking, we did go to La Barista too, I loved it there and liked that you can do a sort of Mexican tapas and ofcourse it's on the beach so lovely views!

Few staff shoutouts: 
Daniel at the lobby bar is an amazing mixologist, conversationalist, and comedian
Katya and Jorge at the water sports (we did sailing 2 days) were very helpful and kind
Alberto was a great beach attendant
Emilio and Roberto were superb waiters at the French restaurant 

Our only regret (and it’s a big one for us) is the lack of whiskey/bourbon selection.

ROOM:  Ours was a private villa that is secluded that is very close to the beautiful beach and pool area.

Beaches are beautiful, the bar in the lobby is the best for drinks and specialty coffees in the morning.

Can’t really fault this hotel food and service were top notch, incredibly clean and spacious rooms, beach was beautiful yes a few rocks nothing earth shattering

The resort works constantly to remove the seaweed from the beach.

however this seems a bit of a waste to have the room with some of the best views on the property being wasted as by they time the ala carte is open its pitch black outside so cant see the beach or the ocean anyway.

The beach was nice - the staff was always trying to keep all the seaweed cleaned up from the beach.

I enjoyed spending time at the beach and Jonathan was great!

If you walk up the beach to where it is piled up it does smell.

From the amazing, tireless staff that handles the beach and pool providing set up, towels, wait service anything and everything one could imagine.

Beach or pool side service was hit or miss!

We had a ocean view room, we absolutely loved having our room right on the beach.

We love the property, it is beautiful, the beach is kept very clean

Private beach access with numerous huts and an infinity pool with a lil basketball net + pool bar.

The waiters and bartenders at the pool bar, lobby bar and beach bar are hardworking and amazing too!

Beach has lot of weed so good luck swimming .

but we were at the beach or at a really large open pool.

Sea turtles came up on the beach to lay eggs every night.

Two of the evenings we were going to have dinner at the buffet; it was closed.

although they need to do a much better job at letting you know when it is going to be closed.

No one bothered to tell us if the bartender was gone for a few minutes, or if it was closed, or if we should try back later, etc.

I can't tell you about the steakhouse (Toni's) because they called us about 45 minutes before our reservation to tell us that the restaurant was going to be closed that night.

I believe they are still having some COVID after effects as some things were closed or limited and staff seemed to be also be limited.

Would prefer a closet that closed more securely so our DampRid would be more effective.

Then we learned the buffet was also closed for two of the nights we were staying as well!

This is a major disadvantage to guests that arrive in the later afternoon, as you can easily be closed out of a spot, and this practice should be changed!

I would like to see Gourmet American Italian, some Tex Mex, Grilled Steak and real burgers, lava chocolate cake, pancakes, bacon that is cooked and crispy (not nearly raw), Snow Crab, Lobster, American PIZZA (not what they had idk what that was) All around the FOOD was the biggest downside --- Side note my Daughter went to the Jamaican Grand Paraiso and she said the same of the food there---     My only other negative was that the pool Closed at 7PM ???

During our stay 'La Brisa' was permanently closed.

Also when restaurants like La Brisa Grill are closed (as it has been during the day our entire stay) they don’t keep the buffet open an extra hour to offset.

However the food is a disgrace for a 5 star resort 

We only get 3 reservations for dinner out of 7 totally unacceptable all the restaurants are fully booked we can only get buffet closed tonight so all we can do is room service for the 3rd night 

Butlers are useless cannot help 

Breakfast  room service day 1 cold food 
Breakfast room service day 2 they forgot my wife’s order completely and toast rock hard 

The buffet is disgraceful very small area of food today cold onion soup 

Everything else is fantastic

Those being that some liquors were not available, the casino being closed, and minor tasks being overlooked at the buffet.

but definitely room for improvement )
- restaurants la brisa and l'atelier were closed whole week when we were there 
- room accomodation style was little outdated needs a refresh 
- night entertainment/shows were a little lacklustre 

Special Shout Outs 

Our wedding ceremony at iberostar grand was coordinated by Abigail and she did a wonderful job especially since the weather was unpredictable up until the last hour.

We arrived at 6:30pm at The Gourmet and was told the restaurant was closed at this time and the wait was at least 90 minutes.

however since the theater was closed, the lobby was the best option and the acoustics were not great for some of the shows.

The dance club and casino are closed with hopes of reopening early 2022.

Was disappointed on a Friday night that both the Italian and French Restaurants were closed so buffet it was and not fond of buffets fir dinner

The hotel closed all the restaurants for dinner and instead held an open community buffet style
Meal at a different area of the hotel property.

but if iberostar truly cares about the environment then would love to maybe see them and the secrets hotel maybe look at ways to help control the damage.

Oh let’s not forget about the spa with great atmosphere great service and one of the best hot stone massages I’ve ever had!

We celebrated my husband's birthday while we were there and they decorated the bed with roses and a left a bottle of champagne and macaroons.

Here’s a summary of our stay:

Resort: 10/10 It is STUNNING it has a neo classical architecture, so endless locations to take nice pictures in.

I especially enjoyed the hard work and joyful vibes from Yodan, Maxi, Raul, Charlie and Mariana.

He has the most exquisite way of cooking that food melts in anyones mouth.

Each restaurant was tastefully presented.

The grounds are a lush green of beauty and the pool area is spacious

butler room that was although a tad bit dated, was comfortable and accommodating.

The décor was beautiful and the staff was very friendly and helpful.

That family warmth and welcomed atmosphere feels from first minute of arrival to Grand.

Paraiso translates to Paradise and it did not disappoint from the architecture, the landscaping, and the amazing beach.

The architecture and grounds are meticulously maintained.

A responsible movement towards the environment that was good to see.

Amazing hotel with incredible service impeccably clean with spectacular  architecture and  breathtaking landscaping.

Beautiful hotel with a perfect combination and harmony of colors and Spanish architecture.

Joshue - El Rancho (hotel Maya) amazing ceaser salads and super friendly 
Leo - Tony's went above and beyond to get a special dessert to us from a different restaurant (it was out last night and we couldn't decide where to eat so got the best of both worlds) 
Maya - Pool always smiling and super speedy service remembered our drink orders each morning, even knew I liked a sprite between each cocktail.

He was the most attentive and never let our drinks get low.

Luis made some great drinks at the mixology bar at night.

Gabriel at the pool bar remembered our drinks after a few rounds and was always a joy to talk with.

: Apolonia
Very nice main spa with hydrotherapy pool
Golf carts take you around the resort
Nice evening shows in the lobby
Good room service

Special thanks for excellent service to:

Bartenders: Alberto, Anderson, Rodrigo
Servers: Posada, Victor
Massage Therapist:: Marcela is the best
Spa Juice Bar: Dalia

Con’s

The food at the evening restaurants was disappointing 

Drinks we’re just OK; straight shots of tequila we’re better

My ex is a member and has access to the star prestige area,

The drinks were all made right on the spot (which I loved) and were very tasty as well.

Maya and Rosa were on top of it when it came to making sure we had drinks while in the pool.

From ice to drinks, snacks in the room, restaurant recommendations and reservations, you name it, they took care of it.

Pro tip: be on the lookout for Luis making fresh fruit cocktails near the pool with his drink cart.

If you want coffee after dinner, one must take a golf cart to the Maya which has a great coffee shop and a nice common/bar area to sit and have a drink.

The drinks are made with top-shelf liquors and there is a more than adequate assortment of beer brands to quench the discerning guests.

but the service was a bit hit or miss there, but still had a great time and tasty drinks.

Wet bar with soft drinks, soda, beer, wine, purified water.

We felt the staff was incredible, food and drinks were 5 star quality, amenities couldn’t be better!

My wife said this was one of the best drinks she’s had ever.

butler Guillermo was absolutely great along with Luis at the drink cart everyday!

but were disappointed with the poor communication.

We watched these poor guys work in the hot sun for 12-15 hours with nothing more than a hand tool.

The resort is trying to save on staff’s wages and it is reflected in the poor service to the guests.

Given the considerable expense of our stay, we felt that the value was exceptionally poor for a hotel at this level.

but are replaced with poor quality towels as the week goes on.

Another dot off the rating for the relatively poor beach and a number of other small items mentioned in this review.

however at this point there is no longer an excuse for such poor quality food as the resort was at a higher capacity than pre-covid.

but that was mainly due to individual tastes rather than poor food prep.

but IGP currently has La Brisa (the ocean front and most picturesque location) closed for buffet which is a devastatingly poor choice to not use their primo location as well as the more central BV location, but we had to assume this was because the resort was only at 50ish% capacity- this was apparently due to maintenance of the rooms, not due to covid protocols as we transferred to a resort down the road after our stay and it was 100% capacity.

but management made poor decisions that made the experience some what frustrating.

Mexican - not very good, fish was served cold/warm and poor selection - don't bother

Unless you want a free massage, don't fall for the "timeshare" presentation that they call "not a timeshare presentation".

So, my poor wife had to suffer through piles of oysters, clams, mussels and some of the largest shrimp I've ever seen.

The chocolate bars were inedible chocolate poor quality.

During our stay at the Valentin, my poor husband was hounded by my comments comparing the Valentin to the Iberostar Grand.

The poor server was run off his feet, managing drinks and menu orders on his own.

Resort service was poor and resort is becoming very worn and in need of repairs.

The quality of the breakfast food through room service was poor; portions were small/incomplete and we had a few items that arrived inedible.

It was a shame that the theatre was not open during our stay as the acoustics in the antrim were quite poor.

The nightly show is mainly in the atrium now which as lousy acoustics, poor sight lines and no tables.

The sound in the atrium is poor and the stage too small.

We found booking restaurants easy on the app and through concierge.

He didn’t tell us that we should book reservations for restaurants well in advance,  didn’t supply us with a paper map, and didn’t tell us who our

Great destination trip- made reservations based on a friend’s recommendation and was not disappointed.

We were there 7 days and never had the opportunity to eat at an ala carte restaurant with reservations before 8 pm.

I did here people having issues booking tables we were approached by our

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