It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Alex at the infinity pool kept bringing us drinks without us asking and he made sure we were enjoying our time.

The Infinity Pool and Saltwater Pool were amazing.

With the exception of waiting for towels at the pool(s), the exceptional staff and concierge service made up for it!

Throughout our stay, we moved around the various pools, some with live music and others that were more peaceful (the ‘quiet’ pools).

The lobbies, villas, restaurants, bars, garden and pool areas, the standard of cleanliness is excellent everywhere.

We loved the pools throughout the resort.

The 3 pools give you the possibility to change scenery and enjoy different places in the hotel.

We saw staff stop others coming to the pools that were not allowed.

Pool:
The setting around the infinity pool is beautiful and serene.

The pools were all clean and well-maintained,

Pool rooms didn’t offer the privacy we needed.

butler at the saltwater pool las rocas was amazing!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

There are fish in the moat that you can feed from your balcony hot tub jacuzzi.

The infinity pool grill was a nice feature

The saltwater pool was our absolute favourite for swimming!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

No Mexican restaurants and if you don’t make reservations on the nights the restaurants ACTUALLY ARE open before arriving, you won’t be able to eat there.

butlers (George and Bernardo) at 68 helped us book everything during our stay and were just lovely people.

We stayed there and had a decent (at best) stay until it came to our transportation which we had booked through the hotel.

We received our transfer confirmation about 1 week before we left (using the link from our Palladium reservation booking).

We didn't have any problems getting reservations for the al cart restaurants.

Always greeted us with a smile and were always there to assist us with whatever we needed - whether it was to make dinner reservations, provide us with an extra blanket for cooler nights, or provide us with some after sun gel when we got a little too toasty in the sun one day.

Whilst we were there; we also booked in for a couples massage at the spa.

I am already looking to book my next trip there.

We took a catamaran trip and paddle boarding which was booked through the travel desk in reception, very helpful and a great day out.

Booked all of my dinner reservations for me, made sure I was taken care of and very friendly.

butler (there are three who switch off at each part of the day and they will be helpful in reserving things like restaurant reservations and spa appointments as well as giving recommendations about local sites) who cheerily greeted us.

butler to book everything for you on Saturday morning for the week.

I want to thank Fernanda, the TRS Yucatan Expedia representative, through booking with Expedia, she provided us with special 'extras' such as complimentary wine, beautiful table set ups and more.

butler, who looked after our comfort and reservations with impeccable discretion and always provided what we needed.

I like that they are limited reservations at the restaurants so that the quality of each person food is delicious, so make sure you book dinner reservations early in the day.

We also booked the Chefs Table which was held in the vertical garden.

butlers helped us organise restaurant booking and evening activities.

The price was decent for the 7-night stay and booked airfare independently.

From arranging dinner reservations to personalized amenities, the

but for the cost, I would expect more than 2 restaurants that stay open.

Maria worked at the bar by the infinity pool grill and she made the best cocktails and drinks and was so nice to us.

Gorgeous grounds, excellent food options.

The New Year eve special dinner was great could use a little more elaborate menu.

We went to Tentazione (Italian dinner) and the food was great.

The French, Italian and Argentenian restaurants were also great.

The food in some of the restaurants  can be inconsistent

He másé great suggestions - this is how we tried one of our best desserts ever (verrine de coco. ).

Helios: The breakfast / brunch buffet spread was incredible.

The food in every restaurant was great and I have never experienced service like this before.

Furthermore, the culinary experience, while generally satisfactory, could benefit from a broader variety of options in Chic Cabaret Restaurant.

We tried all restaurants and as per usual, the service and the staff were great.

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

We went to the Tulum Ruins, Playa del Carmen, Coco Bongos and Xcaret - all totally different

I liked the location of this resort of you are interested in going to XelHa or Xcaret.

We have also tried Xcaret and Xel Ha on previous visits to Mexico and can highly recommend Xcaret.com, safe, fun and great days out.

Great location close to our favorite destination, Xcaret.

We did Xcaret & The Cenote/Ruins & Beach Bar day trips.

We had booked a lot of excursions with Tui directly Chichen Itza , Tulum, Coco bongo, Xcaret to name a few

I can say last time we stayed at hotel xcaret and it was phenomenal we came here because it was last minute and hotel xcaret was booked.

Great location to Tulum, and Xcaret and Rio Segredo, etc etc.

I was barefoot at Xcaret must of stood on him and got a bite.

we took pre arranged trips to Xcaret , Xplor and Xenses all of which we thoroughly enjoyed.

Finally Xcaret is worth looking at, we loved it and the evening show was very good.

We went to Xcaret last year and at night you could see the steam from the pool people were still in it way after the sun set because they could actually enjoy it.

TRS Yucatan Hotel

smell

reservation

xcaret

staff

restaurant

pool

holiday trip

private

They also said ‘the kids club is good’ (though you need to go early to get your kids names on the list for the day).

Great service amazing food Diego was our server and he was excellent, 
Children were served first which was great as they weren’t waiting to long for their food, always asking if we wanted more refreshments couldn’t ask more

Also, the amenities for the children ages 3-10 were great: i.e.

The amount of activity for children was a plus!

The pools are excellent with great water parks for the kids.

Kids activities were great, beach well maintained.

My daughter loves the braids she got on the beach.

I spent time with my little niece dancing to the music on the family side in the evening and we had a lot of fun- great DJ, Karaoke, and games for the kids.

The kids club was great and our grand kids really enjoyed it.

Hence, once you arrive many slots are already taken and if you're with young kids eating dinner at 7:30pm or later is a less enticing option to say the least.

We are a family of 4 that travelled with our kids ages 4 and 7.

In the last few days he left the kids with some surprises that made them happy.

He was very attentive and very kind to our children.

We were at the hotel the year was inaugurated -11 years ago-, came back with children and grandchildren much older.

I have stayed in Riu’s in my late teens which are better than this. Shocking!!

so you NEVER have to worry that your kids will be picky / fussy, etc.

You had attendants selling you insanely overpriced excursions and spa services.

Needed medication and was a total rip off in shops.

); 
* no room at the kids club (again, unless you are there 15 minutes before they open at 9am, and they never actually opened at 9am so in reality my husband had to stand in line for at least 25 minutes every morning to secure a service which we actually paid for.

I didn't notice the overcharge, though, until I returned and checked our charges against our contract rates.

The nappies and ear drops cost me 60usd and they added a 20% charge to help us with this!

We tried BOTH of their house RED wines as the first one was very sweet, and the second one still was rather sweet for our liking, so that is literally my only consideration to provide - is whether the hotel can swap one of the house red wines for a dryer one, otherwise you can absolutely pay out of pocket to upgrade!

2 tomahawks and 2 sides for a part of 7 came out to $75 USD.

Then you could get a family padded pool side bed or you could rent a cabana for the day (we didn't opt for that it was quite expensive).

but then they retracted that offer and said we’d have to pay for the nanny.

Sun shirts, anything you may have forgotten to pack, will cost you dearly.

Only concern is to be sure you bring everything you need as everything extra at the resort is 5X - 10X regular prices.

However, everything else was just so underwhelming for the money that we paid.

to the point they consider us VIP without being part of their fishy/scam timeshare, Don't take the presentation, avoid at all cost (i know why).

On the last evening, expensive sunglasses disappeared from the room.

but I’m not sure it’s worth a Premium price anymore since they reduce the number of perks, including very meager snacks in they reserve lounge and eliminating the reserve-only pool and restaurant.

I just ordered a few bottles of sparkling wine from the resort and took them on the truck as the champagne prices at the airport are out of control.

The shop was very expensive (a bar of chocolate cost £10)!

Getting a dinner reservation at a decent time was a challenge (one that Adrian sorted for us!).

Everything took painfully long from the check-in to booking restaurant reservation and simple questions.

Make your dinner reservations the day you get there, if you can. 5.

Everyone was extremely helpful in making reservation and making the experience great.

but as it was a buffet, I wish it was operated as first come first serve rather than by reservation. 3.

The hotel could also post some basic reservation rules or etiquette at the pools and the beach.

First off want to give a special shout out to our concierge Cynthia, she provided us with amazing surprises every day for the girls, contacted us daily through whatsapp and made all our dinner reservations for us.

- you have no access to dinner reservations at a prime time.

For the finale, we booked our stay directly through the site as they promised to include transportation from/to the airport.

There is noon there to help you reserve activities.

Pros:
-Beautiful grounds
-Wildlife around the resort
-Beach beautiful and close to a cenote that my kids loved
-Super friendly and eager to please staff
-Beach and poolside drink and food service
-Fun activities for the kids throughout the day (although not enough)
Cons:
-Unless you’re nikte it is extremely difficult to get dinner reservations at an appropriate time for young kids
-Impossible to get a chair by the pool or beach after 8am.

Do book your reservations as early as you can.

The hotel staff were friendly and helpful (with the exception of the person taking restaurant reservations).

I highly suggest booking the Bana Hibachi and Capella Italian as soon as you arrive.

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