Playa Del Carmen hotels with review highlights
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Phone number icon(929) 207-1033
5 Avenida, Playa del Carmen 77719 Mexico
5 Avenida, Playa del Carmen 77719 Mexico

Paradisus Playa Del Carmen

4.5

3226 reviews

Trip advisor
reservationplaya-del-carmenkid friendlywater parkswim
 - It is filthy, unsafe and rundown.
 - Additionally, other problems were: Ongoing renovation works everywhere and it smells of toxic paint (very dangerous for kids) Very loud noisy events (they said that they wouldn’t have any events the time we stayed there
 - The other issue that we noticed while on the beach was the often unpleasant odour ( it smelled like sewage).
 - Also, unfortunately, when we got to the new room, it smelled like natural gas. Badly.
 - Hotel Room: During the day time, they were painting the hallways right outside of our room which created horrible smell during our entire stay.
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 - We booked the swim up delux room five months in advance.
 - The rooms are clean and spacious, highly recommend upgrading to a swim up suite if possible.
 - We stayed in a Reserve swim up suite , with Hector as our concierge.
 - BUT you can dine in adult only restaurants and swim in adult only pools which is awesome.
 - We stayed in the reserve area that had a swim up room and it was absolutely lovely.
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 - My wife and I stayed at Paradisus Cancun 4 years ago and then Paradisus Playa del Carmen with the whole family this year so I will be comparing the two.
 - We had a really nice stay at Paradisus in Playa del Carmen.
 - We loved our stay at the Paradisus Playa Del Carmen.
 - We had a wonderful stay at Paradisus Playa del Carmen.
 - We visited Paradisus by Melia Playa del Carmen The Reserve and we had the greatest time.
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 - Playa del Carmen does have a better pool for families with a nice water park that our kids loved.
 - This resort caters to families, the shows, areas, water park, pools and food are all very much geared to a great family vacation.
 - The water park pool and pirate ship pools were also fun for the kids.
 - He water park was also fun
 - We spent a lot of time in the water park which always had the perfect temperature water.
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 - We will probably book again :) Our kids are 2 and 3.
 - The hibachi Grill was the best of the places we were able to obtain reservations to.
 - We booked a tour through BD experience.
 - The reserve also provides a personal concierge who manages dining reservations for you, which would be a challenge if you want to enjoy anything other than the buffet in the evenings.
 - We booked the swim up delux room five months in advance.
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 - Overall great for kids,
 - Great for kids one years old to 18!
 - We visited this beautiful resort Dec 2021 with our two children.
 - We visited this beautiful resort Dec 2021 with our two children.
 - We had snorkels and swimsuits and all the things for a fun day with the kids.
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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico

Grand Hyatt Playa Del Carmen Resort

4.4

1128 reviews

Trip advisor
reservationplaya-del-carmencenote-spaspastaying experience
 - We had a fantastic 5-day stay at the Grand Hyatt Playa del Carmen.
 - We had the best time at the Grand Hyatt Playa del Carmen and Ricardo taught the best, most fun Zumba pool class.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Overall, great experience in the gym at the Grand Hyatt Playa del Carmen.
 - Based on my experience with her I definitely plan to send more clients to Hyatt Playa Del Carmen.
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 - It was wonderful experience at Cenote Spa.
 - They specifically helped make our experience at the Grand Hyatt Playa Del Carmen truly amazing with their hospitality.
 - Wonderful experience in a beautiful setting.
 - Fantastic experience overall highly recommend to anyone looking for a great workout
 - Carlos was very helpful in making sure my gym experience was exceptional.
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 - We reserved a partial ocean view room.
 - My client and his friends had a great time and I understand some guests in his group decided to book more days at the hotel because they didn’t want to leave.
 - He was so helpful, made us dinner reservations, and kept the drinks coming.
 - Booked the place as the main wedding hotel so guests could stay there after the reception.
 - Also all his support in making bookings were super Mario.
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 - It was wonderful experience at Cenote Spa.
 - would recommend cenote spa
 - I love the CENOTE SPA and more the gym, the manager Carlos is always helping out with everything!
 - We also did a spa buyout for our event and the spa manager, Damariz took care of all details and supported our requests for creative spa offerings like a sound bath in their Cenote spa.
 - Very kind and soft-spoken, Armando was my randomly selected male masseuse at the Cenote Spa.
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 - While the sites themselves were fantastic, we were a bit annoyed that we paid for an english speaking guide and driver and got neither.
 - She applied just the right pressure and paid special attention to my shoulder, as I was having issues with it prior to this trip.
 - If I would of had to pay for it, I would not have did that twice.
 - The service was really bad and slow, we even got a downgrade on the suite we paid because they had no capacity.
 - Overall, I would have to say that I would not recommend this property for the cost, given the chance that you may not be able to enjoy it fully due to being violently ill.
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 - We also visited the spa.
 - - Classes: Yoga class with Carlos in the Cenyote spa was AMAZING.
 - We had couples massage Erica and her colleague were great.
 - My massage with Erika was wonderful!
 - Will be coming back to visit the sauna and the hidden jacuzzi.
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 - Also, as you'll read in my many reviews the beach club North of the hotel is LOUD.
 - but very noisy.
 - The noise is unavoidable from late morning to about 7pm.
 - Our driver who picked us up at the airport was very rude and the driver who took us to Chichen Itza had horrendous driving skills.
 - The biggest problem is unquestionably the noise from Coralina (the beach/day club).
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 - I would go here again without hesitation except I was travelling with my kids and the other guests were loud partying deep into the night.
 - The restaurant/bar had a DJ and loud bar guests most nights we were there.
 - This hotel did not play about COVID.
 - I’m at a complete loss to understand why the hotel continues to rent out space to a 3rd party company to operate a beach club that not only provides no added amenity to their hotel guests,
 - Ours was on one side overlooking a day club on the beach so the views were not unobstructed (a bit of a disappointment) and the party music was thumping away every day until the evening.
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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico

Fairmont Mayakoba

4.7

1678 reviews

Trip advisor
reservationplaya-del-carmengolfboatall-inclusive
 - The Beach was just plain horrible when we visited, mountains of Sargassum rotting by the sand.
 - That in turn put me off the buffet breakfast seeing people picking food up, breathing on it without a mask and putting it back if they decided they didn’t fancy it.
 - Kids Pool Area Plenty of pool and a water slide to let the little ones burn off energy.
 - Welcoming lobby and adjacent huge bar with balconies overlooking the manicured jungle property and (sometimes foul smelling) water ways.
 - but we certainly were not disappointed with our room regardless of the musty odor.
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 - While they made financial amends, I would double and triple check all reservations.
 - And book a day trip to Tulum and some cenotes for snorkeling.
 - He was available even on his days off to answer questions and make sure our activity and dinner reservations were scheduled accurately and efficiently.
 - 
 - I booked a Luxury Signature Casita.
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 - The beach required a 5-10 minute golf cart ride as it’s a 2 kilometers away.
 - Met again when he was driving the golf cart offering people ride after a storm.
 - We moved specifically to this hotel after playing golf at Mayakoba, we knew it was beautiful
 - He helped with reservations, coordinated our various adventures (golf, etc) with a smile, and always checked in with us afterwards.
 - The service, food, restaurant atmospheres, beach, golf course and pool were all first rate.
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 - During our stay, we went 3x to the centre of Playa del Carmen.
 - We went into central Playa Del Carmen for the action one evening. Recommended activities: -Paddle Boarding -Archery -Bike ride to the ceynote (get a tour!)
 - Top notch level of service - best I've experienced in my few trips to Playa del Carmen.
 - We would have breakfast at the hotel and then some drinks at the beach and would go for dinner to Playa del Carmen.
 - The hotel is about 30 min from Cancun, 10 from Playa del Carmen and about 40 from Tulum which makes it an excellent choice when visiting the sites.
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 - This year we also had the pleasure of meeting Juan Carlos the boat tour captain - not only was he knowledgable
 - Take advantage of the boat rides, the bikes, the spa is wonderful, and El Puebllito!
 - 
 - We spent 4 of 6 days entirely on the property: biking, taking boat tours, at the beach, snorkeling, dining in the restaurants, visiting the Pueblito & the cenote, and enjoying our casita.
 - - The boat tour of the property is lovely and the cenote is good to check out - The cooking lesson at El Peublito is fun for family or a large group Bring cash!
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 - We chose the all-inclusive option for our family of 4 and we really enjoyed the restaurants available La Laguna, la Playita, the Sushi place and Tauro was amazing.
 - It was a set menu for all inclusive guests
 - Our family of four spent 6 days at the Fairmont Mayakoba on an all-inclusive package.
 - The restaurants on property were some of the best I’ve had at an all inclusive resort.
 - The All Inclusive package had tons of variety and everything was fresh and tasty.
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 - I was beyond frustrated - what a waste of money; avoid at all costs.
 - A taxi from the resort to the centre costs 400 Mexican pesos.
 - they are pricey,
 - On the first day we were asked to pay the full price without the upgrade reductions.
 - but well maintained ☐ Premium ☐ Business ☐ Motel ☐ Get me out of here Comparable to Mix between Ritz Carlton and St. Regis.
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Phone number icon(888) 721-4431
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico

The Royal Haciendas All Suites Resort & Spa

4.8

1513 reviews

Trip advisor
reservationplaya-del-carmenkid friendlyall-inclusiveholiday trip
 - our flight had been canceled due to bad weather.
 - We stayed at Royal Haciendas previously as a time-share guest in 2010, and decided to return as a paid guest to enjoy a no-stress all-inclusive beach vacation due to the desire to be farther away from the hustle of Cancun.
 - Like many places in the US, they were understaffed due to COVID.
 - After missing last year due to Covid we are so grateful that we got to go back this year.
 - We decided to go during mid-October since we couldn't make our week last December due to Covid.
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 - I can honestly say this was the best experience we have had on a vacation.
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - A wonderful vacation!
 - He helped make my visit to Royal Haciendas enjoyable and he helped make me be accountable to exercise while I was on vacation.
 - Maids make it a true vacation.
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 - - If you are only here a few days it’s hard to get dinner reservations at the nicer places
 - The staff was terrific, and they took great measures to make sure we were safe and still enjoying our stay, Our concierge was attentive with making dinner reservations, golf reservations and checking on whether we were enjoying our stay.
 - We booked a the hotel mini-kitchen lock off unit through RCI, which was perfect for us.
 - Ralph booked all intown activities for us.
 - When you book your appointment.
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 - 
 - The amazing staff at the Kid’s Club were so friendly and fun that our child signed up for every evening activity.
 - From helping us find (and move to) a place under an umbrella to happily fulfilling all my kids pizza and drink requests to the extremally clean rooms, quick room service and more - they were always happy and generous.
 - Lots of different activities, and all of the kids were excited to go back each night.
 - The chef Gilmer thanks for everything, Jorge (mornings), Jorge (nights), Eduardo, David, Cesar, Johana, Ángeles they made our time wonderful and unique; pizza Luna Aldo and the kids club Mariana is super good with children always helpful.
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 - All inclusive option is a solid value.
 - Pro - Great food buffet, restaurants are good, customer service, room service are amazing and Enjoyed the music night near sol-grill Lots of activity, family friendly resort Cons - All-inclusive offers very cheap liquor and beers (Avg.
 - We opted to decline the all inclusive option and that was the right choice for us - we just don't eat and drink enough to cover the inclusive cost.
 - I definitely recommend the all-inclusive package for a large group!
 - We definitely recommend the all-inclusive package!
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 - An oasis in Playa del Carmen.
 - Love that it is so close to Playa del Carmen - we go there a lot to enjoy the large variety of restaurants and shops.
 - We had planned to walk or take their shuttle into Playa del Carmen
 - the Royal Hacienda is a great getaway, It has beautiful grounds, a caring staff, and close access to Playa del Carmen.
 - Even when it rains, the Royal Haciendas and the nearby Playa del Carmen have lots to offer.
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Phone number icon(800) 943-5032
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico
Bahía Del Espíritu Santo S/N, Playa del Carmen 77710 Mexico

Playacar Palace

4.8

1533 reviews

Trip advisor
reservationplaya-del-carmenspashowitalian restaurant
 - I think our most special part was at the Italian Restaurant which in my opinion is the best Italian restaurant at Palace Resorts.
 - The food was good at the Italian restaurant and the Asian restaurant Momo.
 - He was so fun and took great care of us at the yummy Italian restaurant.
 - The Italian restaurant and Luis, our server, was awesome.
 - Both Momo (Asian restaurant) and Bocelli (Italian restaurant) offered many dishes that were delightful to try.
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 - 
 - Umbrellas and pool chairs are plentiful vs paid upgrades to cabanas at the Hilton and no umbrellas anywhere.
 - Management no where to be seen unless you are a Diamond member, everyone else treated second rate.
 - but pay close attention to the notable disparate treatment among the clientele present.
 - but for us, the perks did not justify the price.
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 - The spa is also very nice.
 - 
 - We return to Playacar every year for the food, the spa, the location, the cleanliness,
 - 
 - We love the spa and Virginia and Mercedes are the best.
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 - but pool side chairs were frequently reserved.
 - My one complaint that would have stopped me booking here had I known is the seating at the pool and beach.
 - Fabiola will make all your reservation for tours and spa, she works wonders.
 - *Book your transportation from and to the airport with the hotel.
 - It's unlikely you'll be able to get an umbrella b/c they're all reserved by and for those guests.
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 - The pool service was so friendly and efficient I have to mention Silvia, Danielle, Perla, Besilio, Juan and also the entertainment staff worked very hard and I must mention Fernando?
 - Nightly entertainment was fun.
 - Pool staff from servers to bartenders and the best Entertainment staff never fail to keep you smiling and assuring you have a great day.
 - stocking the bar in the room, Francisco also Joshua to ensure that our late night entertaining was properly attended.
 - Entertainment: Fania always keeps the place moving!
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 - The location is right next the action of the fun town of Playa del Carmen.
 - We loved our stay and will definitely choose this place again if we come back to Playa Del Carmen.
 - I strongly recommend this location especially for first time visitors to Playa del Carmen.
 - This stay exceeded my expectations and would recommend this to anyone looking to go and stay in playa del carmen.
 - Review context: non-member at Palace, usually stay at the Hilton Playa Del Carmen (formerly The Royal) and am a Real Club member.
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Phone number icon(855) 605-0316
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico
Avenida Constituyentes 2 Gonzalo Guerrero, Playa del Carmen 77710 Mexico

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.4

852 reviews

Trip advisor
reservationplaya-del-carmenshowspatrip
 - I'd like to thank Jose Garcia (Spice & Ricon) for making this trip amazing for us.
 - Overall a great trip!
 - The professionalism was 10/10 and we would definitely entertain a return trip sometime down the road.
 - My wife and I were very happy with our 10 year anniversary trip.
 - Although we are only entry level Hilton Honors members, she has worked tirelessly in advance of our trips to make sure our needs and requests are accommodated.
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 - The buffet is inexplicably only open for breakfast and all dinner restaurants are either extra cost or require a reservation.
 - We paid approx $3,000 for the stay and could only get 2 towels.
 - Drinks were inconsistent with limited selection unless you pay up.
 - There are cabanas in the prime spots around the pool, and these cost $74 per day minimum.
 - though I’m happy to pay it so that I don’t have to compete with the pool-chair-saving trolls.
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 - If you’re a Hilton Honors member for the area of beach has reserved cabanas and a private bar.
 - You simply reserve one (and if you are smart, you’ll do that a few weeks before your arrival when you get your greeting email from the concierge).
 - We did not purchase many other services being offered at cost such as bottles of wine, cabana reservations, or lobster and steak upcharges.
 - booking our tests, getting them & getting our results within 24 hours was the most seamless process ever.
 - but worth the tour to fully set up dinner reservations and learn of the long list of amenities.
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 - There were several evening activities that were not free, they were charging $90 per person.
 - Who’s got my card details then?
 - The low points: - Although most amenities were provided at no extra cost, there were quite a few additional (optional) charges that we incurred throughout our stay.
 - but will charge you more!
 - Chefs Plate is an up charge,
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 - Alejandra at the pool, Bryan at the Spa, and of course Catalina and Gerardo up front made things so enjoyable for us.
 - I didn't use the spa because I was sunburned the first day.
 - We had massages in the spa,
 - The spa was lovely and
 - Once Catalina started processing our check-in, she provided my wife and I with plastic wristband/keys since we had purchased a spa massage for the next day.
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 - There was more evening musical entertainment than I remembered, and fewer acrobats/production shows.
 - The Entertainment staff is the best!
 - Way too much going on with music and activities and forced entertainment.
 - The entertainment in the lobby each night was fun to watch while having a cocktail.
 - Good food and full of activities, if you want to participate, nightly entertainment.
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 - Just stayed a Hilton Playa Del Carmen & A lot of our friends are gone But Pocko at coffee shop is fantastic also our favorite bartender Mario at the Pool Bar & Pelicanos!
 - We stayed in Cancun in Oct 2021 and wanted to try Playa Del Carmen this time.
 - We had a wonderful time during our recent stay at The Hilton Playa Del Carmen.
 - Overall, we were exceedingly pleased with our experience at the Hilton Playa del Carmen and would love to come back for another stay!
 - I would HIGHLY RECOMMEND the Hilton Playa del Carmen to all my friends
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Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico
Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico

Grand Riviera Princess

3.9

1935 reviews

Trip advisor
reservationplaya-del-carmengroundsfriendlyswim
 - The staff there were very friendly and always happy to help.
 - The staff were all friendly, helpful welcoming during our stay.
 - The staff was so friendly and energetic (special shoutout to Erck, Ever, Yessi, Bono, & Angel) & the atmosphere at the resort was great!
 - Beach volleyball was a big hit, and the friendly animation staff kept us entertained.
 - Everything was really good the food in the miso restaurant was delicious I loved the Mohanna show as well the entertainment crew was amazing I enjoyed to play horse shoes with Ever also Erick were very friendly I recommend this resort I will be back soon
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 - There is a wide selection of restaurants and you are only 10 minute's from 5th av in Playa del Carmen.
 - The best day of food was when I went into Playa del Carmen and ate at a restaurant for lunch.
 - Playa del Carmen the local town is beautiful for scenery & some nice bars tho very touristy.
 - Down town Playa del Carmen 5 minute drive.
 - The hotel is the best in playa del carmen.
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 - 7) GROUNDS: the grounds are kept up nicely.
 - The grounds and facilities are nice
 - The resort grounds are still very well maintained.
 - The grounds were very clean.
 - The pools are nice and the grounds are cared for and well kept, as is the beach, I saw plenty of staff cleaning at all times of the day.
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 - but requires booking 3 days in advance.
 - The only thing I will say is that you need to make reservations for all of the a la carte restaurants EARLY!
 - My friend and I reserved a room with two beds at the Grand SUNSET Princess from 2/10/22 thru 2/16/22.
 - We booked a laguna room, the nicest they have.
 - Room 9007 We booked a laguna villa and were supposed to have a private check in.
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 - The swim out room was very cool.
 - The swim up suite was so wonderful, particularly as we just wanted to chill and relax, not really party with new friends.
 - The pools are immaculate, well sized & the addition of swim up bars is a nice touch.
 - Swim up bars were good.
 - although not in perfect condition - didn't stop me and mine from enjoying the free drinks, free food, endless pools, swim-up bars and beach bar and grill, with tons of beach chairs and tiki huts, massages on the beach.
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 - There is a musty cigarette smell in the rooms too.
 - I did not try all ( I judge by look and smell first)
 - Tips- room a bit stale smelling so we always take a plug-in freshener -Bring aqua socks -tip frequently.
 - The rooms are outdated, extremely musty, and smell damp all day long.
 - They'd sit on your sunbed with you, play loud music and smoke cigarettes.
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Prolongacion 5ta Avenida Mz. 20 Lot 006, Playa del Carmen 77710 Mexico
Prolongacion 5ta Avenida Mz. 20 Lot 006, Playa del Carmen 77710 Mexico

Grand Sunset Princess All Suites Resort

4.1

1775 reviews

Trip advisor
reservationplaya-del-carmengroundsmexican restaurantfriendly
 - There is lots of shops available to pick up souvenirs or take the bus service to Playa del Carmen , costs $4.00 us one way and leaves the resort 3 times a day, we did it and we felt safe and did some shopping, it's way cheaper and a nice day trip.
 - 
 - you can take a taxi they organize to go into Playa del carmen a couple times a day.
 - The Grand Sunset Princess in Playa del Carmen is beyond gorgeous and extremely clean!!!!!
 - Take the trip into playa del Carmen and try an authentic lunch and pickup all your souvenirs.
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 - We did get into 2 al a cates , Mamma Mia (Italian) it was delicious and La Hacienda, ( Mexican ) also delicious, a lot of food served.
 - Our favorite was the La Vageria, La Fleur and the Mexican.
 - but this seems to be a complaint at all Mexican resorts including the airport.
 - Mexican Raccoons, monkey(s) and cats).
 - When my friend MIGUEL who is Mexican asked, he gave them to him right away.
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 - The grounds of this resort are very well maintained , beautiful walkways to get around, it is a bigger resort, they have a trolley that you can take as for us we enjoyed the walking, in the evening the walkway's are lite up.
 - The rooms were nice and the grounds were beautiful and well maintained.
 - The grounds are beautiful & lush!
 - Resort grounds were beautiful, many pools and swim-up bars.
 - The best part of the hotel was that the hotel grounds were really nice.
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 - We were booked into the Grand Sunset and once we arrived we were put in the Riviera area, which was ok for us, as we noticed this side of the resort received more sunshine.
 - And about restaurants reservations, if you’re persistent and lucky, you can get a reservation using the resort app.
 - This is our second day and so far, the a la carte restaurants are fully booked.
 - We had reserved platinum suite.
 - PCR test went very well and easy to book.
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 - but were told we would have to pay for an upgrade to get a quiet room.
 - I am so disappointed as we paid a lot of money to come from the uk, we are not food snobs in any way.
 - Of course while I was at the resort, they would not honor the price even with me showing the screen shot from my phone.
 - but the prices were crazy: $15US for a package of 18 lozenges.
 - Needless to say, we won't be returning to this resort, it was expensive for what we got.
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 - Room was ok, the sanitizer smell was awful and the room was freezing cold.
 - however, the washrooms at the beach are disgusting.
 - There is a pipe that deverse smelly and brown substance about 50 meters from the beach.
 - The beach absolute horror, smells fishy and mountain of seaweed, they dont bother cleaning it.
 - Their beach was not usable due to the excessive seaweed and the horrible rotten egg smell coming from it.
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 - The staff at the front desk were very friendly and happy.
 - I will say the staff was friendly and amazing
 - Staff were all very nice, friendly and efficient.
 - Food was excellent and the staff were friendly.
 - No matter who the server was in any of the buffets always friendly & smiling!
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Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico
Avenida Nte & Calle 28 Nte, Gonzalo Guerrero 1, Playa del Carmen 77720 Mexico

The Reef 28

4.4

676 reviews

Trip advisor
reservationplaya-del-carmenall-inclusivespa
 - Highly recommend if you’re staying at the Reef 28 or just in Playa Del Carmen.
 - We have returned back to The Reef28 4 times now in the past 3 years, after years of traveling to Playa Del Carmen, this place is the BEST!
 - Staff was courteous friendly and always helpful with suggestions to experience Playa Del Carmen in the best way possible.
 - It has an amazing view of the beach and blue sea of Playa del Carmen.
 - I am an expat in Playa del Carmen and I have a membership to the OKOM SPA located at this hotel.
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 - So just book through booking.com!
 - Do make sure you book the spa asap on arrival , it tends to be booked out so we missed our free session.
 - My wife and I had booked the Master Suite all inclusive for 30 days in November to celebrate our 51st Anniversary.
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 - When we arrived, they had given away our rooms (which we had already reserved months ahead) to other people.
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 - The spa was amazing.
 - Do make sure you book the spa asap on arrival , it tends to be booked out so we missed our free session.
 - Froy on the rooftop is extremely attentive and Joselyn and Vero in the spa are delightful.
 - The SPA facilities were great!
 - The bathroom had a spa like feel with glass walk in shower and bamboo accents.
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 - My wife and I had booked the Master Suite all inclusive for 30 days in November to celebrate our 51st Anniversary.
 - I expected an experience like I recieved at my previous all inclusive stays.
 - 
 - We chose the all-inclusive option, which I would recommend,
 - We had a great deal beforehand on the all inclusive package with 5 days for the price of 4.
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 - They don’t know how to isolate buildings, so you hear everything,
 - some noise next door after 11 pm imeddiatly quiet down after I called.
 - also, request rooms on floors 3 or 4 as their is a bar in the street that can be noisy until 2:00 AM.
 - If the noise of the street could be solved with earplugs, the smell of rancid-mold in some rooms was quite unbearable.
 - All the while - I don’t hear ONE apology from the night manager.
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Phone number icon011528005921246
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico
10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.6

581 reviews

Trip advisor
reservationplaya-del-carmenrooftop poolconvenient locationmodern
 - Conveniently located in heart of town.
 - The roof top pool has a great view of the ocean only two blocks away.
 - The location is close to everything just two blocks from the Ado bus and all the action in Playa Del Carmen.
 - It’s a quick 1 block walk to 5th Avenue & all the vendors, great restaurants & bars.
 - The hotel is located just two blocks from the ocean and one block from the central walking street
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 - We were here for our first time in Mexiko in playa del Carmen and we stayed in the Fives Downtown Hotel near the beach for ~3 weeks.
 - This was my first time in playa del carmen not the last one- this hotel is small and cute the decoration looks fantastic - incredible view at the top floor over there is the jacuzzi and the pool, food is delicious all the staff so friendly.
 - The hotel has a great location the staff very friendly and helpful walking area in Playa del Carmen town the rooftop has a beautiful view close ferry shops and public transportation.
 - This is a great location that has easy access to the Ultramar Ferry Playa del Carmen.
 - I will stay here again and again when coming to Playa del Carmen.
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 - If you're looking for downtown and a rooftop pool with nonstop energy, this is the place for you.
 - Rooftop pool had a nice view of the beach, you could swim and sun without the sand.
 - We had a great couples massage in the spa and loved the roof top pools.
 - but it did state that I needed to make a $413 resort fee payment for our 1-bedroom unit which included daily breakfast, one airport transfer, access to the rooftop pool, housekeeping, and our pre-flight COVID tests, which I found acceptable.
 - Roof top pool is cool and there was a pool party while we were there that was dope.
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 - I booked through Hilton the staff is super from arrival to departure.
 - I've booked this hotel directly through The Fives.
 - There was a disconnect between the reservation (all inclusive) and the services provided.
 - 
 - We booked a one bedroom suite with a kitchen.
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 - While they did move us on the third night, We were still able to hear a lot of noise during the night.
 - Some nights you can hear the people on the street, so if you need a very calm atmosphere maybe you have to go somewhere else.
 - ;) Small problems: If you have the room facing the club side, you can hear the music until late.
 - Not all guests masked up in the elevators if you are concerned about that.
 - however we wasn’t so it was too noisy for us.
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 - This is a new hotel with modern decor.
 - The rooms are very modern and clean.
 - Very modern with a gorgeous atrium with live plants from floor to ceiling.
 - The fFives Downtown is a modern property in the heart of Playa del Carmen.
 - Super cool, modern and STYLISH!!
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