This is a beautiful, all inclusive property with gorgeous views.

This 7 nights all-inclusive stay was the best trip ever!

The All Inclusive Live Aqua Beach Resort Cancun, absolutely fits into this category.

Hotel: Live Aqua Cancun: Ocean Front – Premium Room King Bed – all inclusive: 4.5 Stars!

The food is better than most all inclusive resorts and I have stayed at more than 20.

I would recommend several other all inclusive in the Cancun area,

Third night we went to MB which is their nicest of the all-inclusive restaurants.

Ala carte food was quit average for an all inclusive.

Live Aqua was an all inclusive and adult only resort.

The resort as a whole is everything you could want in an all inclusive resort.

There are too many all inclusive resorts that offer a higher quality across the board for any of these areas to be skimped on.

but this place does not feel like a typical all inclusive resort, more like a hotel with a very nice pool and beach.

The best food I've experienced at any all-inclusive
▪︎ Make the tipping culture clearer upon booking.

This hotel is the best all inclusive we have ever stayed in.

This resort also charges for normal amenities and is far from all inclusive.

This was an awesome and fun all-inclusive adult only resort.

This all-inclusive is awesome if you like low key grownup vibes.

One of the best all inclusive we have been to.

After we were shown the hotel & room I thought it was new construction instead of over four decades old.

-so remember how I had the con for the construction next store?

They put us in a room next directly next to a construction zone.

We were initially placed on the right side of the hotel near the construction of the new RIU hotel which was very noisy, so the hotel was flexible and put us on the other side with an ocean view, making our 6th anniversary truly special.

I requested to change the room due to a lot of noise from constructions.

While there was construction next door, I didn’t hear it once.

Construction site next door was a major eye sore.

Imagine our shock on entering our garden view room after checking in , the whole view from the balcony is a construction site , not the type of garden view I had in mind when I booked !!

Cons: resort is older and needs some updates/maintenance, not many daily activities at the resort, location is not very private (noisy construction next door).

A large hotel is under construction next door, creating an intermittent noise problem for the next few months.

The daily construction noise was terrible and continued til 1 and sometime 2 am in the morning.

I was ok with the room until the 1st morning when I woke up and there was a lot of construction going on next door.

Be aware that “premium garden view rooms” may well place you on one side of the hotel facing a new construction next door, while the other side puts you over the mechanical plant and it’s constant noise.

I would ask for a room where you can’t see the construction – if possible.

Our room was room 1264 and should be blocked off until the construction is done.

When we were there, there was quite a bit of remodeling happening and we’re looking forward to going back and seeing the updates!

We could have looked over a construction site next door and not had the night time noise, so the couple of evenings of musical noise were not a bad trade off!

Neither Monse or Alajandra(manager) at the front check in counter was able to find me a room that wasn't extremely loud due to construction or from huge air vents for the hotel.

There is a Starbucks coffee shop, Carlos already had our English Breakfast Tea ready as soon as we walked in and Xavier so happy to interact about Liverpool Football Club.

Very helpful with restaurant recommendations and restaurant and cabana  reservations.

To those reading this I highly recommend you book them for your next trip in Cancun.

Edgar even went so far as to drive us to downtown Cancun to meet a tour that we had booked.

They even set up a personal Whatsapp Group chat with us as a means of instant communication when we needed anything from booking dinner to ordering a taxi.

The people that you could book the cabanas with and get the beach towels from were always very friendly and even remembered us each day.

They made all our dinner reservations,  helped me track down safety pins, long pants for my husband to wear to MB restaurant, a plastic bag to take home a bottle of Champagne, came and checked on us at the pool, arranged for our luggage to be picked up for checkout and on and on.

Roberto and Kenya were our private concierge and did a wonderful job at scheduling and keeping up with our daily appointments and reservations.

They helped us with check in, helped make spa and restaurant reservations and checked in consistently to make sure our stay was perfect.

They are more advanced with using technology to make reservations or communicate with hotel staff.

Whether it was helping us with transportation, off resort activities, or booking cabanas they took amazing care of us and definitely made the trip.

butler making dining reservations for us and the pool service being excellent.

They both helped us schedule dinner reservations, sent late night popcorn up for us, booked our massages at the spa, and helped with any questions.

butler service will receive assistance with dining reservations.

If you are a member, you can make reservations for all of these restaurants, if you are not a member it is first come, first serve.

Number 9 in the books Live Aqua Beach Resort Cancun !

butler service which we found very helpful to make reservations.

Though they were nice people, questions went unanswered and while having the option to make dinner reservations was nice, it mostly seemed unnecessary.

We got massages during our stay and it was personalized and the greatest massage I have ever gotten.

Rebecca in the lobby gives amazing hand massages and was very helpful with spa bookings.

I liked the beach area and the fact that on most days we could either sit on the breach loungers or book a cabana with its included foot massage.

We had facials and massages and used the hydrotherapy, sauna, and  vapor room each day we had a service.

It was relaxing, the spa services and attendants were some of the best that I have encountered with extensive traveling.

The couples massage was one that made my husband fall in love with professional massages.

Alexandra, Hector, Flavio and Jonathan at the towel hut - thank you so much for always, without fail, setting us up in our cabana and scheduling my foot massages like clockwork.

Elena and Karina give the best foot massages ever!!!

Try the spa, they have excellent masseuses on staff.

If I'd known this, I would've budgeted it in to my trip

To conclude, this is a wonderful resort with many positives; the spa, amazing rooms, great choice of restaurants, immaculate grounds and near to the airport.

Morelia for helping ro arrange things before we arrived, Daniel and Guillermo in the Aqua lounge for their excellent service, Flavio and  his team (including Hector the protector) for ensuring our cabana experience was seamless,  Gabriel (Gabo) for making sure we stayed hydrated on the beach, Elena, Nancy and Mayeli for our wonderful foot massages, David our wonderful waiter at Sea Corner, our

We loved the daily foot massages and cabana as well as the included couples massage.

Special shout out to: Jon at pool area; Santos and Raul at Azur; Rebeca, Daisy, Alexia, Sonia and Lucy Spa Team; Siete: Daniel, Marco, Ana, Franco, Hector, Cristiano and Rosalindo; Cesar at Sea Corner; At Sushi : Julio chef, sushi chef Carlos Gonzalez, SushiChef Jonathan; Mb: Julio, Frida; Cabana Hut: Miguel, Edouard, Rodrigo, Alexandra, Flavio, Hector, Rodrigo; Paella: Luis; Eduardo at Hidden Garden; Burger grill: Porfi; Bracelets: Erick; Bbq chicken: Jose.

The hotel itself was great as well I appreciated the spa like feel and the crowd was great.

My wife and I did the couples massages and that was very relaxing.

It was cleaned daily and turned down at night with accompanying aromatherapy scents for our pillows.

His experience, care and hard work were very appreciated by everyone in our group.

Hotel Personnel who had a direct impact on our stay was the Ashley Garcia who should be revered for his dedication to leadership and hospitality.

Our experience was made even better by the service provided by our

Omar at Azur made the experience extra special for me and my wife.

The staff was incredible and went out of their way to make our experience so memorable.

They definitely made the experience better in spite of some of the deficiencies of the resort.

My boyfriend and I stayed at Live Aqua for 8 nights in Dec 2023 and it was a magical experience.

Among the most opulent experiences in Cancun, this place stands out.

Cesar at MB stood out the most with his warmth and willingness to make our final meal unlike anything we experienced.

Their goal is to truly make your experience super special.

We had an excellent experience at the carnivore restaurant, they gave us the service from the Italian place and it was amazing 
…………………………………………………………………………………………………….

House Keeping: Our housekeeping experiences were wonderful.

The drinks service on the beach was the best that I had ever experienced as they came round often which for me was good for my water, sprite, or a cheeky cocktail (or two – I do like a pina colada or Cosmopolitan).

but is pretty much all vendors/shops that we experienced and that's not a positive thing.

The scents of the hotel were one thing we weren’t expecting and found to be such a cool thing as well making the experience that much more elegant and memorable.

This fact in and of itself says a lot about the experience you will find here.

I do have to say I had a great experience with all of the servers/staff at that restaurant and went back for breakfast as well.

Live Aqua Beach Resort Cancun

construction

all-inclusive

staying experience

Didn't realize the hotel was right on the beach.

Amazing hotel on the beach with amazing views and great amenities.

based on the lobby and beach could be one of the great resorts in the world.

The hotel beach is very clean and the water is very clear, there’s a perfect snorkeling area on site as well.

and of course the hotel has the beach beach in Cancun!!

The resort itself is right on the beach with service available to you on the sand if you wish.

The section of the beach that the hotel has access to is extremely nice and I’m sure that this is the reason that most visitors to Cancun are there for.

The best thing about the hotel is the beach

The wait staff at the restaurants and at the beach were all very nice and attentive  

The real gem of the hotel is the pool and beach areas - 2 large swimming pools and probably the best piece of beach in the Hotel Zone.

The best feature of the hotel is the beach.

They have an activities area with jet skis you can rent right at the hotel beach.

The part of the beach that the hotel has is by far the widest, cleanest and quietest, we didn’t feel like we were in the usual madness/party atmosphere of Cancun which really suited us.

Great service great hotel great beach front great location great staff!

I absolutely recommend this hotel because of the beach (the best in Cancun), excellent food and outstanding service (specially Victor in the beach area).

The best thing of this hotel is the beach with super soft sand and incredible ocean view.

I love the whole layout and set up of the Hotel and the beach and pool are superb.

but overall the Hotel's beach is a beautiful exception to the majority of Cancun beaches.

The hotel beach is really, really great, one of the best!!

The club lounge wasn’t of IHG usual standards.

The club lounge was fairly large with plenty of indoor and outside seating.

Mariano was excellent in the Club Lounge.

The room also comes with access to the ground floor club lounge, where they serve a breakfast buffet every morning and snacks, drinks and desserts in the evenings to those who booked an eligible room type.

(Big thanks to Ganzalo and Jeremy at the beach bar, Alberto and Antonio at Le Cap, Francisco at the lobby bar, and the team in the Club Lounge who made breakfast a consistently good day starter.)

Great pool area, small kids club… the club lounge was great for evening drinks and breakfast.

We always get the club lounge and a room with an outdoor shower(completely private) which is on the M floor not the 11th.

We had access to the Club Lounge and definitely was worth the extra price.

Francisco, who is the bar tender and works in the Club Lounge provided excellent customer service!

This led towards the reception and club lounge.

Due to covid restrictions, a number of amenities are still closed down—gym, 2 other restaurants, the club lounge, and a suite tower.

Breakfast and Happy Hour at The Club Lounge was always great..

This year we were especially impressed with Carlos and Gustavo from the Club Lounge, they remembered us and the customer service was the best!

Everyone working the IHG desk and the club lounge was more than friendly and helpful.

Humberto Santos was very helpful to us several times and the service in the beach bar, restaurants, and club lounge was A+.

We took the club lounge and was no disappointment, the margaritas were great.

The Club lounge on the first floor hosted a continental breakfast in the lobby area, and happy hour drinks and buffet from 6 pm.

Breakfast in the club lounge was a huge buffet of eggs, pastries, fruits, sausage bacon, veggies, juices, coffee, tea.

Check In: I'm Spire/Ambassador and this was not recognized at all outside of a $20 F&B credit.

Next, they don’t understand how to merge reservations, (every hotel gets this) today I set my key card 5x, and that’s a normal day.. I’m a IHG credit card holder, and I have my card linked to my room

I stayed at the InterContinental Presidente Cancun Resort in the Cancun Hotel Zone and the rep at the from desk that attended me during check-in, Shirley, would not give me a logical explanation as to why there were additional charges at the time of check-in.

I got the invoice and emailed the Presidente hotel requesting information that proved my original reservation had been canceled to no avail.

but they wanted to charge us extra for a 6th floor, equally smelly room.

however, you pay for food and drinks in addition to your room charge.

Another (very helpful) receptionist advised that I can pay in usd or peso, and that the already charged first night can be deducted from the remaining balance.

One thing to note is that you will need to pay with cash or with credit card for food and beverage at the pool and beach areas until you are officially assigned a room #.

Staff here were very unhelpful and was overcharged at check out and they didnt not honor it.

Their offer was to take me out of my suite on the 6th floor on the Club Level and to put me on the 1st floor on their other wing and charge me 200 a night for the next 10 days and for me to use room service for every meal and run up my bill on their mediocre food, no thank you!

Credit card machine didn't work, key card machine didn't work.

4) They charged my card twice, then tried to tell me that they couldn't cancel the first charge.

I reserved with a 50 dollar credit per night,

If you are like us, this is the reason why we have chosen to get the IHG credit card and are willing to pay an annual fee.

but it did have two queen beds they did not automatically upgrade us because we had originally asked for a king bed but the king bed had no view at all and was on the very first floor, so we did take the upgrade for no charge to the fifth floor with a lagoon view.

Def remind them about the $20 F&B credit to your folio

A complete disaster,
 I am not received suitcases, they do not recognize me as a member, they do not give me good prices or clothes in the laundry, they wanted to charge me for things that I did not consume.

Charged "resort fee" on top of the price.

but four days after we've checked out, my friend still has a charge for $400 on his card.

At check out, there were no surprises or extra charges.

Speaking of nice staff, Jonathan at the front was excellent, extremely welcoming to myself and my wife, and got me my Liverpool game on the big screen.

I had booked club level and was pleased to see the club had expanded their breakfast offerings.

We ended up checking out early and going to another AMAZING hotel who was super accommodating and clean, and the hotel promised a refund.

If I were ever to return to Cancun I would definitely book INTERCONTINENTAL El Presidente again!

She arranged our airport transfers and recommended and booked several tours for us visiting ancient Mayan ruins, along with suggesting many other options.

but we alternated with main restaurant as we had booked a stay longer and save  package which included daily breakfast.

Very good experience would recommend without reservation.

When she came back she said I could swap to an OV room for close to DOUBLE the rate of my original reservation.

We also booked many attractions with Hector and the pool area this guy is fabulous!

My husband and I booked a very last-minute trip to Cancun.

He helped us with a booking slot for our guests, showed me around the hotel and helped me choose my bridal suite.

I booked this hotel because I didn’t want to stay at an all inclusive resort, and because it had good facilities and was on the beach.

The beach area has a series of little thatch shelters with sturdy tables and power outlets so your device doesn’t die in the middle of a book!

If you want to treat yourself and/or your loved ones, we strongly recommend you to book an appointment at the Ikal Spa.

I instantly felt a lot of tension release, so I booked a 1hr back deep tissue massage.

I enjoyed the massage so much I booked a facial with Erika and really enjoyed as well .

The hotel kindly upgraded the booking from pool view to beachfront with easy access to the beach and pier for snorkeling.

Don't miss the chance to book with her if you go.

Also the seaweed that washes to the beach smells horrible and I got I respiratory infección ,  from that or the pool not very clean .

Unfortunately the cons are also significant: the damp room and poor noise-insulation.

Rooms smells really bad of mold -obviously because there is mold everywhere see my photos ) broken switches , dirty and moldy shower , breakfast has old bread and no selection at all, your
Restaurants are very expensive and for a family of 6 it’s usually around $200 without alcohol!!

Disgusting damp smell in the room and hallway - we kept windows open daytime (mosquitoes at night).

but that wouldn’t help since the smell came from the other side of the door.

they did not clean the seaweed on the beach and the whole beach & pool area stinks after 2 days of decaying under the sun.

.The halls and my room smell like mildew and gross vitamins.

Original room smelled of mould, air con left the room full of condensation and  extremely cold  unkess turned off entirely.

-water in the room from the faucet smells like sewage, very unpleasant to brush teeth or take a shower.

first step into 3rd floor rooms had an asthma attack from mildew.

My wife and I got married in this hotel on 9/3/2011 so don't hold that against me on my review :) ; We have been going back at least once per year, some times twice if we can, if you are looking for the all inclusive cheap booze and nasty food?

Humid and smelly rooms, no cleaning because of the COVID, waiting all the time everywhere you go, mandatory fighting for a chair on the beach.

Other than that you find there also a tube of Aloe Vera in it in case you get a sun burn.

but the smell was a bit odd in our opinion.

Negatives were the stale smell in hallway and room and that they split our family up between 2 floors.

However, this is overshadowed by the fact that smoking is allowed throughout the resort.

This is disgusting behavior and completely unacceptable.

Bus stop just outside the hotel for getting up or down the strip, bargin at $1 a trip, any distance.

We went to the strip where the night life is, by Coco Bongo, for dinner which was minimally less expensive

It was served with a side of steak strips, very yummy that I ordered it twice during my stay.

but also the fact that is the very first big property on this stretch of the shoreline - so you have only one big building to your east and going west there are only nice residential villas so no crowds and the beach is actually really big compared to other short strips along the coast at the next door hotels.

I especially liked the presentation of donuts on pegs and bacon strips hanging.

This hotel is so central that u can actually walk to the strip.

Great location around 5/10 minutes walk to the main strip within the hotel zone,

It is on the best strip of beach in Cancun.

The sand at this location is some of the best along the entire strip of hotels.

This beach location was very calm, running east west avoiding the typical onshore wind and large waves on the other side of the strip.

The location is pretty idyllic, at the end of the hotel strip kind of.

Good staff, decent rooms and location is fairly Central and walking distance to the main strip.

The hotel is a short walk or even shorter bus ride from the ferry locations to visit Isla De mujeres and restaurants and touristy stuff along the strip.

The beach is arguably the prettiest on the strip.

The good: Resort was on a fantastic strip of beach - loved the outdoor areas.

LOCATION - Great location, 15/20 minute walk to the main strip of Cancun where there are plenty of restaurants, entertainment and night clubs. Negatives

1.

Nothing along the strip in Cancun will be cheap,

anyways rest of everything was good and clubbing strip is walking distance, will go again
thanks

now I really wished I stayed less here and more in Playa Del Carmen especially as our hotel was near 5th Avenue where the main strip of shops, malls, bars, restaurants and beach were.

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