Would not recommend the Italian restaurant due to the poor manager onsite.

Not many people on the beach due to the seaweed

I do not suggest this hotel to anyone due to not emphasizing the quality and professionalism.

Unfortunately I would not return to this hotel due to the beach area and neglect of the seating at the beach.

The Moons club after the entertainment was not a great set up to double as a club due to all the chairs and the small dance floor available.

but he said due to no availability we can’t.

As other reviews will mention (At least right now) this is not a great beach due to the seaweed.

The smell from the seaweed was disgusting, I do understand that it’s due to the season & location

But this is a general problem and due to the location.

Due to the high reviews from prior guests, we decided to try an all-inclusive resort.

Also due to the time of year the beach was nearly never used as it was covered in seaweed and brown for the first 20 or so feet.

Cons:
The beach is non functional due to massive seaweed.

The marble tile hallways and paths were extremely slippery due to the tons of rain

The ocean was not swimable due to the copious amount of seaweed lining the shores.

Inside the shower should be grippers or some sort due to the slick tile that is in the shower.

You are not allowed to have a speaker at all with you at the pools, due to them having music playing,

We were told a few days before leaving that on our last day we needed to be off the premises at 1pm at the latest due to a party hiring the whole hotel.

We decided to finally book a trip after almost 3 years due to covid and we decided on Haven.

but had we known firstly that our holiday was to be changed 3/4 way through due to Singers Convention and that Swingers were on site I probably would have made other arrangements for another hotel.

Make sure you tip well since this persons make your stay an unforgettable vacation.

but lounging by a quiet pool and the staff and amenities at Haven allowed us to achieve our vacation goal.

but still great vacation, especially for the price!

Thank you so much Haven and Eduardo for making this trip a relaxing getaway ❤️

The staff, specifically Fermin, is amazing and genuinely cares that you have a great time, and the perfect vacation.

Our room was located beside the quieter circular pool which I would recommend if you want a quieter holiday, still a good atmosphere in the long pool

The hotel is great for a chill eating and drinking vacations.

We were celebrating 20 years of marriage and we both agreed this was our most enjoyable and memorable vacation ever.

If you are looking to book an amazing couples holiday in the Cancun - GO HERE!

The resort has tons to offer in daily activities, entertainment, off-site excursions, food and etc….. & for those who are looking for a more relaxing vacation, Haven Rivieria is also the perfect place for it.

Thank you Haven Riveria for an amazing holiday.

They made us feel very special for our romantic birthday vacation.

butler was Angel and he was incredible - he helped us schedule spa services, gave us a tour and made sure we had the very best of service the entire vacation.

We ran into an Italian on vacation there who approved of the food.

The Haven Riviera is a spectacular holiday resort.

Our swim out room was great, and it was this that made the holiday for both of us.

My wife and I wanted to take a getaway for 5 days and we chose to return to our honeymoon destination.

We highly recommend this resort for anyone looking for a quiet and relaxing vacation.

Sadly I managed to leave my necklace in our hotel room safe when we checked out (I still don't know how I managed this) and despite e-mailing and then calling the hotel as soon as we arrived home, we were told that the necklace could not be found, so make sure that you have all your valuables and belongings with you when you leave.

Around 1:06pm I get a fraud alert on my phone via email and text from my Chase credit card (that I left in the wallet inside a bag inside another bag in our room).

We requested a wake up call on Tuesday to call us Thursday morning at 6 am because the bus was picking us up at 6;55 they never called we missed our bus and had to pay $82 for a taxi when we had already purchased transportation with the excursion.

- Front desk: we asked for direction to the breakfast place because we got lost, the lady insisted on asking us whether we have scanned the QR code which we didn’t have at the moment, we didn’t even bring our phone to the breakfast cuz we were on vacation, after a few back and forth, she finally stepped out to indicate the direction, impatiently.

He had a huge cut and all they cared is that we pay the table or they will call the cops .

Bring a beach bag to take to the pool and a small wristlet for your phone and room key for dinners.

I had to go to the airport hungry, from an all inclusive resort… it’s not like they weee selling it or having to ring anything up on a register… Also,  we had a serenity suite and we’re only allowed one bottle of liquor for the entire week in our room.

A server asked my sister for her phone number during dinner which was rather awkward and inappropriate.

When we arrived, we waited three hours for our room to be ready,when we finally got in it, it was filthy with food crumbs and glass rings left on the tables and hair in the drawers.

So one would naturally call the front desk to report it.

Because what if a person’s phone stops working (as in my case) they would not be able to access the menu or any other feature that utilizes a QR code.

If its raining you sometimes can’t even make phone calls.

The room was not prepared properly, safe did not work, phone broken, and more.

It seemed to me that the selection and availability of what others call high end was far less prevalent here than compared to Secrets and Excellence.

And we cannot say enough about our beloved J.C. who my husband calls his brother from another mother sincerely.

You pick the phone up to get food, servers bring drinks right to you and all you do is go in your room for the bathroom.

Issues with room service  delivering food to us we never ordered, and never picked up till next morning  even after calling several times.

The only negative thing I experienced was I bought a ring in the jewelry store that had some crystals around the band.

Had tons of fun at the pool, playing volleyball.

but Ernesto from the Havens Pool Bar gets a special mention as he kept us well topped up drinks from the bar whilst we were on our patio.

A special shout out to Omar and Eduardo pool waiters and Gloria at the cafe, exceptional service guys!

There are two big pools and lots of cabanas for guests to enjoy all day.

Fidel wrote a special birthday message with sand on one of the beds by the pool.

The pools were wonderful and the activities provided were fun.

If we had wanted to spend time at the more robust "party" pool we could have,

Jorge and the other servers at the at the pool kept all of the delicious drinks coming.

Pros: 
-not hard to find chairs by the pool
-if you eat dinner before 7 pm, it’s not hard to get a table (there are two restaurants that require reservations.

Despite the seaweed problem of the beach, the pools, swim up bars, food especially the service were incredible.

ANGIE and MARIA by the pool we're amazing so friendly and always quick to get you your next drink.

The spa, entertainment theater, pools, and various restaurants were all absolutely amazing.

We stayed for 3 nights and 4 days and loved the view we had in our room which had the swim up pool with ocean view!

Maria & the bartender at Docks, Adrienne & the manager at the Italian restaurant, Alejandro at Olios, Eva our housekeeper, Daniel & Hugo at the swim up pool bar Vistas, just to name a few.

Resort is beautiful and the pools are very nice.

Maria and Daniel from the outside bar by the pool were great!

Our favourite restaurant by far was the Asian Fusion Satsu - the Hibachi Table is worth booking.

We booked this place for our honeymoon and WOW, we were blown away by the staff, the activities, the cleanliness of the area, and the food.

They’re also very helpful with any questions about the area and booking your transportation and excursions.

The onsite excursion reservation center made booking a day trip to Isla Mujeres simple.

During our stay we booked two adventures through the onsite vendor and had an incredible time on both.

We booked this resort via Luxury Escapes.

Then right after, sat a large party of 10 who claimed they had a reservation.

He was a big part of making sure scheduled events and reservations went smoothly.

Enjoyed our stay everything was immaculate,book now and request Angel as your

I am already booking my next trip to this Gorgeous Resort..

butler Carlos was amazing , arranged reservations at  restaurants including romantic dinner 
We were there to celebrate our 30th anniversary.

Both tours we booked through the hotel and they had so many options!

They called my phone at 4pm and told me my proposal was ready right in front of him then he told them to cancel everything because now I knew about it.

but regardless for our trip they were booked out from day one- I will say that the staff (fermion -bell boy especially) are super nice and very helpful and the rooms are very comfortable, clean and great views!

Don’t think twice, book the trip and enjoy!

Food is good, from the general restaurant to the ones you need a reservation.

Only 4 restaurants- 2 of which the food was horrible(Italian,Mediterranean)
The buffet is mediocre, same food always and slow service.

Pros:
There are slow lifts to to the different rooms,

Some restaurants are quite slow in service so consider early dinner times.

but had an issue filling it as the water ran extremely slow and when turning on the jets pieces of the tub would fly off.

Negatives: restaurants are all in one building and don't have that feeling that your transported to a new fun location, during our stay no daily entertainment crew activities that I could speak of, maybe slow time,  nightly entertainment shows in the club just average.

We tried paddle boards 2 of the days of our stays for no additional fee or cost and because it was slow that day, we were able to take the board out as long as we pleased.

The service in all the restaurants is also average, not proactive with bringing drinks, very slow, not that up to speed on menu options.

The service at the Japanese restaurant was especially slow

The service was a little slow and we waited a good 5-8 minutes for a server to come over so we could order drinks.

Moving onto dangerous aspects, the balcony glass wobbled, the bathroom shower door was so heavy as a sheet of glass and had no slow close instead just slamming which could have been a serious hazard, slippers weren't even provided initially causing me to fall on slippery wet tiles. We raised the things that could be fixed (blanket with blood all over it, broken Do Not Disturb bell, broken plug in bath, slippers etc.)

The bacon and sausage was behind the omelette station so you couldn’t get it yourself, no normal sized bagels or English muffins, no hashed-browns 2 of the days and getting a drink of any kind was quite slow.

Service is a little slow, so if you are in a hurry, don't go there.

but the service was slow, and I think it is by design to ensure quality since they are dealing premium ingredients.

Sometimes it was just slow, which I can understand they were busy.

Victor, Carlos, Andres, Jesus, and the manager Arturo-made sure our special trip was memorable.

We are already looking forward to our next trip to Haven!

I’d probably pick a different resort over this one for my next trip,

We recently took a trip and was pretty disappointed this is what’s considered a 5 star resort.

Haven Riveria Cancun went above and beyond all expectations I had for this trip.

Everyone we talked to here was so friendly and our trip went so smoothly.

This is our 4th trip to Cancun in 3 years Grand Velas, Hideaway and Yucatán Princess and heading to Excellence Oyster Bay in Jan.  We WILL be returning to Haven!

We are sad to go home and do hope to return as an annual trip.

This was our first trip away from the kids, post-covid, to celebrate our anniversary!

but it did not hinder our trip in any way because we enjoy the pools and the hotel.

butler Angel was fantastic got us booked seats and breakfast for our early morning trip.

I can’t say enough about this resort and can’t wait to book a 2nd trip.

this was a great trip the 1 thing we both enjoy is the beach/ocean and this place didnt have that.

One day I went off resort to visit Tulum and Xel-Ha (both amazing experiences-set up with delta vacations).

Haven Riviera Cancun

slow

phone

trip

reservation

holiday trip

Many restaurants in the area if the 6 in the property doesn't have anything you want to eat.

After staying at the Royalton CHIC - it was a breathe of fresh area to get a break from the party, drink your monies worth experience.

He took us to see the areas where they protect the sea turtles eggs and explained the encubation process.

Additional Items to Note - 

- The property is pretty rundown in most areas compared to other Marriotts at similar locations.

There is a path-way from the lobby in the AC area so you do not have to use the beach or street to access. 4.

The location is splendid and the beach area is the best.

There is also a basketball area, and fussball machine.

This location is also further from main area for restaraunts

The public areas are quite nice and the staff are excellent

Specifically the team working the pool and beach area.

The sushi and chicken skewers I had almost everyday, the hummus, happy hour facing the ocean below the pool area.

The pool area and beach had suffered some damage

The pool area has made improvements - such as shaded areas around the perimeter of the pool and by the poolside bar.

Everything  from the doorman to the concierges was superb
We visisted recently with Husband/Familiy & Friends
Thru all the different areas in the Hotel we felt akcnowledged and provided with the best Hospitality.

Grand elegant lobby and awesome pool area.

Being in the Tourist Zone made the hotel area feel safer.

I loved the swimming pool area and the massage that I had done in their spa.

The pool area is very nice enclosed are some pics taken from my balcony.

I mean it is a very very long walk + elevators to get from one room to another.

The guests also didn’t wear masks in the elevator, which at times were packed were people.

I was placed in a room near the elevators.

Masks: they require it in the lobby, elevator or until you sit down at the lobby bar or restaurant.

Masks are required in all indoor areas, there is hand sanitizer everywhere, limited numbers of riders on elevators, and plexiglass at the front desk and concierge.

This was absurd things like only one functional elevator, which caused frequent delays since only one party could ride in elevator at a time.

Here is a scenario for you - husband and I in elevator.

I would've given it 5 stars if not for the full size beds, and one working elevator due to renovations.

When walking back from breakfast we were advised we could use the service elevator.

My only complaint about this property is the elevator.

Also note, if you stay on a higher floor, there is only 1 elevator.

My dad did get stuck in the elevator in between floors, which was mildly disconcerting,

Things weren't well labeled(to get to the pool or the elevator etc).

No need to take the freight elevator any longer.

Hotel lobby is still being renovated some elevators don’t work and very noisy in that area.

48 hours later I ran into the Director of Loss Prevention in the elevator who then finally came to my room and told me they couldn't see anything on their security cameras.

Unfortunately during my stay the elevator was broken almost 1 (one) evening, I stay in the 4th floor so I must going up and down with stairs.

We were concerned as it was right by the elevator

Its facilities, the staff, the restaurants, the location, the beach, together provide a very pleasant experience for the visitor.

The location is safe which is number one for me.

but least it's located across the street from so really good resturants too.

The beach with Sachbe Beach Shack provided the awesome beach service - drinks, sunbrella & the perfect location [while tanning].

Location is good, service in general is fine

This was one of the best Marriott locations we have visited.

since Cancun is a tourist location there is constant in and out of tourists and what is missing is personal touch from the staff.

The rooms have nice balconies and the location is within an easy drive to popular spots.

The beach on north part (where Intercontinental located) is a lot nicer.

Yep , this place is a wonderful location to waste hours of your holiday trying to see the GM or duty manager.

Marriott REALLY out did themselves with this location.

We sat underneath a palapa every day on the beach and Santos and Ricardo took care of us ensuring that we liked the location and got us towels and tables.

This was a new location for my wife and I.

Very nice place on a perfect location in the middle of miles long Beach strip.

The hotel has a nice position on the beach

Call the resort ahead of time to book else upon arrival.

Closed and crunched me when I followed my wife through while looking at my phone.

Had to constantly chase down maids or call the desk. Restaurants?

I tried calling the hotel many times to talk to Antonio,

but if you just call and tell them when you can go, they will mostly figure it out.

They said they were overwhelmed with documents to verify and did it while I was on the phone.

Walk over and scan a form on your phone to fill out.

* I could not use the mobile keyless feature.

When I called back, the same woman answered the phone; I asked her could you please transfer me to the front desk!!

No ac and no lights or ways to change my phone.

but the staff even gave these children plastic candles while the parents minded their phones & wine more.

The Cons
• While I would say this hotel is family friendly, I would not call it toddler/baby friendly.

Had to call three times for the man to bring some pillows

The call to front desk only route to a number that nobody answer.

Finally ended up calling hotel and they informed me I booked through EXPEDIA not Marriott.

The first night we did not have bed linens for the sofa bed in the suite and I had to call the front desk twice and actually go down there to get some linens to make the bed for my son at 10:00 at night.

I had to call the front desk multiple times to get towels and TP to the room.

We need to call out a few all-star performers at the resort.

Everything else was great the pool service and food were delighted and enjoyable.

The pool is a whole lot of fun with the ocean just steps away.

Food was good (do not order a drink and expect alcohol order a shot on the side) views and pool was clean.

Lobby is grand and greats you with the pool and ocean.

- Amazing staff, from concierge to the chef to the staff at pool.

Isaac and Miguel, supervisors Eduardino were excellent to make sure we were happy
•	So happy to see Patricio the Pool Maintenance we have know for over 30 years.

Pool, is the place where the majority hang out.

Shout out to Abi by the pool, our room attendant Guadalupe, and Hana’s Chef Christian, famous Fernando, and his good friend Bartender Roberto.

We also loved that their were still pool chairs available mid day for our kids that choose to sleep until noon.

I highly recommend dancing with him by the pool.

The pizza place was a great place for late night snacks, and our family quickly fell in love with the food outside by the pool.

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