-if you want to play pickleball there is a $12 charge to borrow paddles.

I am simply asking for the 250K points that I was charged (significantly more than the nightly rate I had booked) be refunded for the inconvenience.

Our only complaint is that you have to give pool cards to get towels

There is a snack shop downstairs where you get buy coffee, drinks, snacks, etc.—you can charge it to the room if you don’t have your credit card.

And got a card to go to the fitness center to change.

They let us keep our towel cards so we could use the pool until it was time to leave, and even gave us a key card for the fitness centre in case we wanted to shower before heading to the airport.

(Those cards are returned at check-out, so you won’t be charged for lost/missing beach towels.)

Knowledge of Vistor Tax DO NOT USE THE US VISITAX WEB SITE  THEY CHARGE $52 TO PROCESS THE PAYMENT
Upon departure, the QR code is cancelled.” The VISITAX, which was initially $11 per person, was first implemented in April 2021.

Pool towel cards - we didn't get them at check-in & were not sure what was supposed to happen.

They said they have no record of another card being scanned at the door except my brother - in - in law's.

He stated that at check out which was 4 days from my bad experience ,he will remove the charge.

If you lose the towel or the card, you’ll get charged 350 pesos.

I don’t need your hundred dollar credit.

I am disputing the charge with my credit card company since Marriott/Westin refuse to cooperate.

Not worth the money they are charging and to top it off poor customer service.

Our concierge, Angie, went above and beyond to help us with restaurant reservations, schedule our COVID tests at the hotel prior to our return to the U.S.,  and resolve a problem with a lost discount card.

They can only charge $1000.00 USD per transaction, after 4 times of doing this my bank would not authorize the charges as it looks very suspicious!

At check out we did not receive the $50each credit and was told front desk doesn’t handle this issue.

Given their deceptive practices with the charge I will urge anybody reading this to kindly stay elsewhere and spare yourself from this fraud that the Westin is committing knowingly.

they offer you $100 credit and 10%off your bill if h/w both listen to a 1 1/2 hour sales presentation.

Cons:   Early morning phone calls, mediocre food at best, limited amenities, misleading marketing, strange layout, just a little dirty around the edges (stairwells, etc.).

We observed the requirements to not come within 30 feet of them, no flashes on the phone, etc.

I had to call the hotel about six times the week prior to arrival since they couldn’t find the reservation anywhere.

but front desk is rude and could care less where your standings is with Marriott their only intent is to sell you Time Share, for that they call you constantly.

but mostly bad

Other - housekeeping rang our doorbell several at 8 am for god knows what given they hadn’t come in until 6 pm the previous evening.

We also had housekeeping ring our doorbell several times at 8 am on the day of check out which was very confusing given they didn’t come until 6 pm the previous evening.

but I was refused any form of assistance until I threatened to call the police.

The registration clerk makes a phone call and scratches out 927 and replaces it with 721. We ask "Is this a better room?"

You did not disclose when we booked, even after calling the Elite Marriot line yesterday, that being a 20+ year Marriot Ambassador does not mean a dang thing at this location.

We asked if they could call a restaurant to find out if they allow take-out orders and they refused, so we didn’t need to make an outbound call.

However, the daily call from the concierge desk is maddening.

My wife repeatedly requested a car seat beforehand (email, calls) for the shuttle from the airport to the hotel.

but what they call the leadership crew is sub-par to say the least.

I didn't care for the constant calls about signing up for the timeshare presentation; too much pressure after I said no several times to several people.

After calling the reception, someone came to repair the door.

Travel tip: if you really want to enjoy the beach, consider traveling in the fall because the seaweed (I believe they call it sargassum) is weird and smells funny.

It was only fixed after four phone calls and three trips by maintenance.

Awesome location , pools , spa , hot jacuzzi .

The Westin Lagunamar is in principle one of the nicest Marriott Vacation Ownership (meaning timeshare) properties with fantastic large pools, a great beachfront location, and large and very convenient apartments with well equipped kitchens.

The pool staff which includes the waiters that work the pool are all awesome.

Just a shout out to a few of the employees that made our stay so wonderful: Armondo Diaz, (Viento/Duna), Fredy Chi, Claudia (Concierge), Javier(Fun Team), Edwardo and Lomelli (Pool Attendant s), Merisol (Front Desk), Juan Carlos and Gabriel, and our new friend, Pedro.

The pool side concierge and the Fun team were on top of creating a relaxing and enjoyable time at the pool area.

If you are trying to decide between the Westin Lagunamar and Westin Spa Hotel further down the strip, I would say: Lagunamar has better location within hotel zone action and the pool is much bigger,

Water Aerobics in the pool, everyday at 12:00 is very popular.

Two massive pools, infinity and swim up bar features.

On the pool deck - Servers Williams and Gonzaga greatly accommodate our desires with laughter and smiles.

Great views beautiful beach and really nice pools.

The hardest part of the trip was deciding on which pool, hot tube or part of the beach to relax by.

The pool was amazing(we only visited the big infinity pool ) we spent most of our time relaxing at the infinity edge taking in the gorgeous views of the ocean. Magnificent!

The food from the pool bar to the restaurants were very good.

Beach and pools are excellent, rooms have kitchens & jacuzzi tubs, and generally friendly staff.

The pools are large and seem to accommodate plenty of the guests.

We're spending 3 weeks in Mexico Cancun/Playa del carmen area and this is the 4:th hotel on the trip (Previously RIU cancun, Occidental Xcaret, Iberostar Paraiso Beach) and this is by far the best.

Don't miss out on a visit to Chickan'iza via a XCARET TOUR!

We stayed 9 days the first time, 10 the second and we loved every single day, there is always something to do at the resort not to mention you can do day trips to Isla Mujeres, Chichen Itza, Tulum, cenotes, Xel-Ha, Xcaret, Coba, snorkeling, the underground river and so on.

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

creditcard

phone

Free parking

Free High Speed Internet (WiFi)

Pool

A pool with dancers on podiums, dj, foam you get the jist.

One pool was pretty much just volleyball and the other was jammed with kids.

The pools (though I find the new rectangular shape boring and on the small side)  have more than enough loungers and shade available, so all in all this part of the hotel is awesome.

but enough for a good workout, and there were funny activities in the swimming pool.

The pools were nice and they had lots of activities.

The 3 pools were great, and the beach was lovely, with soft white sand.

Olga what a smile she as, guy who serves drinks, going around the pools with his little truck thing.

your hardest decision of the day will be to choose whether to chill at the pool or the beach!

but we were right next to the party pool which to be honest we were at all the parties so didn't matter to us but if you want a quiet holiday make sure you ask to be in a quiet room.

The hotel has three pools, one with a poolside bar.

Cannot fault the hotel, staff or location and as a couple we enjoyed the beach as well as the swim up bar pool and not troubled by kids/families as slightly out of school holidays.

Pool bar always served with a smile, special thanks to Sebastian!

Rui caribe is a very nice hotel the staff were extremely friendly & helpful pools were lovely & so was the beach … the food wasn’t great

but  this while what I am getting is disgusting hot dogs?

3 places to smoke, if your a smoker  which are not adequate for hotel this size.

The middle pool is a pool bar where people were just drinking until they couldn't stand up, smoking in the pool, and we even saw someone taking substances.

If you’re a smoker, I would strongly advise against this hotel.

Another one boiled shrimp not cleaned black line. Disgusting

Our room did smell of sulphur on occasions and the fan does make a noise which you can't switch off so some light sleepers may struggle.

There are staff raking that up each morning and it’s nothing like smelly seaweed and didn’t deter anyone swimming in the sea.

First off the rooms had a horrible mold/mildew smell that was making me feel sick, our rooms were NEVER cleaned unless we requested on the app and even so no fresh towels brought / toilet paper refills.

Areas for improvement: 
We saw many people smoking throughout the resort in undesignated areas, which we found very annoying.

The rooms were a bit dated and the bathrooms could have been cleaner, there was black mold in ours.

Day we checked in, the room had pillows and bed that were giving off a stinking smell, same with curtains
2.

but of course people had to ruin it by leaving their garbage behind, we found broken glass, straws and cigarettes :/ Food was very poor, only friuts and vegetables were great also staff was very helpfull and nice.

even though u tell them constantly you don’t smoke not a very good way to welcome holiday makers absolutely disgraceful behaviour

No air in room bathrooms, insufficient room lighting, red stained mirrors, pee on the side of the toilets.

Our friends had trouble with electrics on floor 9, blowing lights, hair dryers ect…fuse box looked old and looked like required maintenance, this happened after rain, so probably water in the electrics, they had to sleep with no lights or electric, with a smell of burning, was not resolved until next day, their last day.

Everybody smokes, everybody is loud and inconsiderate of others having a relaxing time.

Multiple Cigarette burns on the plastic table.

The hotel has an amazing protocol for COVID in every place, not just in the hotel also outside the premises including parks "XCARET".

Glad my two days in Riu Caribe I spent them at Xcaret & Xel-Ha.

however I was happy to stay around the hotel in the day as there is plenty of entertainment and time for relaxation, and I saw plenty of the “real México” on the three trips I went on; Chichen Itza, Xcaret and Isla Mujeres (all of which I highly recommend).

Hotel was a good base from which to do some of the Xparks and this time we had a fantastic (but long day) at Xcaret.

Tui rep also didn’t tell us with any Xcaret trips, if you keep your wristband on you can go up the Xcaret view tower in Cancun for free the following day!

Went to xcaret and xelha and coco bongo all a must visit plso visit la isla shopping centre has a pepsi max ferris wheel to look over cancun amazing vie $275 pesso or $15 us dollars it toom you round 5 times also visited a museum you can get the bus costs 12 pesso each way buses run 24hrs a day if ur not at a bus stop the bus will stop

This hotel has a foam party every Thursday 3 -5pm in the quiet pool near the the pizza and drinks bar and a beach party on a friday night both gd.

First we did Xcaret and watched the evening show - very good

While we were there we went on a lot of excursions including Xel-Ha and Xplor which we booked ourselves through the Xcaret website before going, and a few excursions through Thomson while we were there including the catamaran trip to Dolphin Discovery where we swam with dolphins, nurse sharks and fed the manatees and a trip to Garrafon Park, and Chichen Itza.

Hotel Riu Caribe

smell

Parking

Free internet

There is three pools and a beautiful beach area.

Specially in the area of the pool with Laura and Jannette and in the buffet with Magdalena and Jose . .

The ability to enjoy sun late into the afternoon at the lagoon pool is so nice since the sun dips behind the buildings by about 3:30 almost everywhere in the Hotel Zone.

At the pool Esteban was our attendant and he was extraordinary!!

Marine by the pool and Ivan the bartender remembered what we liked and were always there to serve.

The pool staff and the restaurant workers made our stay incredible.

Beach and Pool experience is really nice.

If you want to just relax on the beach or by the pool for an entire week, this is your place.

The service was outstanding, the infinity pools are beautiful, the drinks are great, and the hospitality was top notch.

Our pool attendant, Williams, was fabulous.

Pool Concierges, Omar & Carlos just 
Wonderful and helpful.

Pools, beach and activities were terrific.

The best pool seats are for elite members.

We had so many great pool servers that week and I cannot remember all the names!

The pool and the beach are perfection, and the service is spot on!

Daniel at the pool by the lagoon was wonderful!

Juana was excellent and very good in the spa and Yessica by the pool must be the most smiley, hard working pool helper I have ever seen she deserves a medal for nonstop towel moving and shade moving!

The main infinity pool has incredible views of the ocean and the landscape with palm trees is perfect.

There are some items you may have to pay extra for,

This offer was valid if I paid an extra 200.00 that day.

Resort credits have lots of restrictions and you have to pay 16% tax on any “free” credits you use.

Depending on the sun's position, one side of the main pool can become shady in the late afternoon, so the chairs on the sunny side are at a premium and taken by 7 a.m.!

Go somewhere less expensive to get value!

But if pool seating is important to you be aware of Palace’s peculiar paid membership/timeshare structure before booking.

You do get what you pay for and in Le Blanc's case, that is very much the case.

Le Blanc is expensive compared to the other resorts in Cancun,

This would never happen at the Ritz or St. Regis, where you pay similar prices without the literal and figurative smoke.

Imagine the best meal you have had in the most expensive restaurant anywhere in the world.

I would say that their branding is NOT consistent with what they actually deliver given that they are the most expensive hotel in Cancun.

How do they expect individuals to pay thousands of dollars and not be able to utilize the entire beach?

For example, our couples massage was $900 so w/ 16% charge, we still paid $144+Tip.

While Le Blanc is expensive, it is worthwhile for the absolute pampering and indulgent experience.

We think the cost or price you pay to stay there is a real value to live even for a short while in a paradise that you have never experienced before because when you leave you are totally revitalized like no other vacation you have every taken.

We were not even at any of the premium or elite  levels,

Really a scam, where you can only spend the amount on certain items and not-so-good excursions, and spa treatments that seemed way overpriced, so that there is always a residual that you need to pay.

We’ve been lucky enough to have stayed at quite a few nice hotels - The Breakers WPB, Four Seasons DC, NYC, xCaret Arte, Waldorf Astoria Chicago, Viceroy Los Cabos to name a few and LeBlanc Cancun was by far our favorite.

Le Blanc Spa Resort Cancun

price

The only thing I would say which is not the hotels fault is, that I would make sure my room didn’t end in 08, 10 or 12 as it’s next the the elevator and can be noisy late at night or/and early in the morning.

Barging into the elevator before those arriving have had a chance to get off.

The biggest complaint I heard was the elevators.

Areas for improvement:

The elevator situation is REAL slow.

2 out of 4 elevators are broken at all times.

The elevators are dirty and just plain  worn out.

The lights went out on us on the elevator!

The only thing that really needs attention right away is the elevators.

Because this is a tall hotel style building, we found the hallway to be quite loud when trying to sleep, especially since our room was directly in front of an elevator.

The hotel downside is the elevators and ensuing wait times.

Moving around the building is somewhat difficult as stairways are closed, elevators get packed up and take long time.

Elevators are a nightmare, it was small and constantly passing floors.

The entire 7days involved elevator issues.

Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.

but expect to be caught in elevators, restaurant lines, buffet crowds.

but others a real miss)
-the towel game is exhausting (I don’t blame anyone who wants a chair, but the hotel needs to move towels and stuff if people are holding places at both the beach and pool for hours while they eat breakfast and get manicures)
- the elevators are small and they take quite a while

Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.

but what we learned to do was if u were going up and the elevator was going down or vice versa.

Our daughter loves the kids club and the slide at the main pool.

Another special mention must go to the "Coffee and Treats" cafe located by the pools where the staff make excellent crepes and coffee.

Examples were repeatedly using the main pool and hot tub to rinse off sand from the beach including flip flops and sandals.

For us, we were up on the rooftop pool and felt like our own personal bar, food service (shout out to the delicious fries and seasoning salt)  and pool.

Spend your days on excursions, by the pool, or on the beach.

Side note, Zacarías at the pool bar, Raymundo the waiter by the pool and Brenda the cook in the buffet breakfast were Amazing!

Then fantastic service at both pools from Frangelica, Eunice, and Alfrado.

One of the pool bartenders, Jose, who after the first day also learned I was a beer drinker and would bring me one as soon as he saw me walking up to the bar.

The pool and beach servers were also great.

We do want to give kudos to Odely who worked at the rooftop pool in the afternoons.

The entertainment staff at the pool and beach were great and a lot of fun!

The beach is beautiful, the rooms are decent, pool is fairly decent

Angelica provided outstanding service at the pool – Gracias Angelica !!

One day there was an obstacle course in the pool that was so fun.

We were greeted by Diamond Pool Concierge, Jesus.

All around the pool area you can see a lot of neglect.

I got to watch the sunset view while being in the pool!

Food, pool, activities Check all of the boxes.

Their app is extremely helpful for ordering room service or to schedule early breakfasts like we did on days we went to Xcaret or Chichen Itzà.

Beach Palace All Inclusive

elevator

Also Adrian by the pool with the great drink service.

Pools and beach were clean and beach chairs were plentiful and comfortable.

We requested, AND PAID FOR, a suite with a large balcony with jacuzzi.

Pools, ocean, restaurants are all very easy to get to.

That means the house keeper, bar keeper, the people who bring your drinks at the pool or the beach and yes, the servers in the buffet who bring your drinks and clean up after you.

The boys that serve around the pool and on the beach do a great job, they certainly get their share of exercise.

This hotel caters to pool parties every day, ALL DAY, which is fine, I guess, BUT at night, I just want to sleep!

The resort has 5 pools, the VIP pool very clean and comfortable.

The pools are at nice temperatures, some slightly cooler

We enjoyed a blissful week watching the ocean, hanging out on the beach and pool, sipping our drinks, enjoying the parties and the entertainment, and the many food options.

The setting is right on the beach, with plenty of pools and different bars.

but that’s all I could really complain about, breakfast is yummy, especially the home made omelette, we ate in most of the restaurants and they where all yummy, the pools where clean, the staff where friendly and it was a brilliant experience, I would definitely recommend the hotel and would return, thankyou riu

Elvis (I know) and Alphonso stood out in the main buffet restaurant and around the pool Alberto , Rene and Guzman stood out also.

Special thanks to Martinez, Fernandez @ Jonathan from swim up pool bar they really made our holiday.

Hotel was fabulous, a lovely position on the beach with ample space around the swimming pool.

Bruno at the adult pool was particularly great.

Property is sprawling with multiple pools and a large private area on the beach.

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

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