their Mexican restaurant is right by golf club, dinner requires reservation.

Many excellent dining choices, fabulous spas, and a challenging golf course.

Also the golf starter team consisting of Noe, Angel, Adrinal, and Luis as always treated us with respect and were always ready when we showed up to play golf.

I flagged a golf cart driver gave him $5 he helped me take the luggage up to my room.

there are little golf buggys that take you from the different areas which comes in handy for little legs.

Adani our golf instructor has a gift as an instructor.

Our kids had so much fun, the golf course is really nice as well.

The grounds are huge and they have golf carts constantly running to take you from one place to other .

My family and I booked the beginner lesson for the Moon Palace Golf Academy, and we were not disappointed.

I would skip "Gondola," which was totally average. The Indian restaurant "Agra" which did require a reservation was fine, as was the Italian restaurant at the golf course "Trattoria."

They do have golf carts that drive around and pick you up.

but I haven’t mentioned were mini golf, the spa, play on the beach, watch the shows.

Getting around the resort is easy with the golf cart transportation and just go to one of the stops and check out the map and see which letter route you need to catch and they will take you where you need to go.

The service by the service staff was superb - restaurants, poolside, housekeeping, golf cart drivers.

- Trattori (Sunrise / Golf Course) - what a lovely restaurant.

A great introduction to golf and the instructor was very helpful.

There are so many other restaurant ideas that would crush it at that golf course setting.

If you like to enjoy the delicious Traditional Mexican food, Moon Palace Cancun's Mexican restaurant has it!

We stayed at the moon palace before the pandemic and had the time of our lives.

We wanted to love our trip to Moon Palace,

The staff at moon place sunrise and Nizuc are all so happy and genuinely friendly.

Others in my family usually prefer to stay at this location, Moon Palace Sunrise, so I really hope that they can bring everything back up to the higher standards that we're used to.

We did a four day trip to the moon palace sunrise and had a wonderful experience.

We would definitely come back to moon palace as it has a special place in our hearts as we got married here.

Overall, as far as all inclusives go, you are getting a lot for your money at Moon Palace.

This restaurant is a hidden gem in the Moon Palace Resort.

Moon Palace Cancun delivered a relaxing and wonderful experience.

I am at the moon palace right now and restaurant reservation system is bogus.

This resort is beautiful and the Nizuc was more peaceful and the best part to stay at Moon Palace.

My hope is that this review helps you feel confident to book this hotel (as a celiac) and provides some areas to perfect Moon Palaces GF options.

A few clean up items I’ll mention below and I think Moon Palace could be one of the very best all inclusive resorts in the area.

All the staff at Moon Palace Cancun is exceptional,

The many wonderful palace workers made our trip a delight.

Moon Palace - we'd love it if you could change this :)

Now let's go through the restaurants we had the privilege of dining at:

- Tavola (Italian) in the Grand- GF pasta was great and really tasted great.

The Palace resorts app is really good in general, especially helpful to make dinner reservations.

Food is hit or miss-mostly just ok. Tacos and ceviche at pool are delish.

We went in search of a comfortable place to relax and grab a bite to eat out by the pool.

The pool set up was very nice, and there were many food and bar options around it.

but the hotel management have sold far more rooms than they have capacity for in the restaurants, pools, communal areas, bars.

Overall, the resort is a great place for a family vacation with a fun pool, nice rooms, and good food.

The good points - the pools were fantastic, the food at the buffet was really good.

Pool side - as a test i gave the lady $5 to take care of everyone she never left us, everyone gave her more after she did a great job.

The pool on the other hand never had place to sit.

Things the kids enjoyed was flowrider, kayaking, beach soccer and the pools.

-we usually went by 7:30 am to get chairs by the pool.

The large pool area smells of sewage and there is garbage everywhere.

It could be at the same place (Bugambilias) as breakfast where they again had a great buffet, or it could be at one of the places by the pool.

They have a kids pool that my daughter loved so we hung out there mostly.

Big shout out to Damian the poolside waiter, Julian the smiley pool bartender, and Lucas at the lobby bar!!

We found plenty of sun beds were available at both pools throughout the day.

Also, at The Grand the Olympic and the Diamond Pool are great as well.

When we try to focus on the positive, the grounds, pools, and serving staff were great.

The front desk is difficult to deal with, especially if you lose your bracelet, fine print costs you a lot of money.

Check-in was chaotic and clerk required us to charge another credit card for the entire trip that was already paid for in March.

If you wanted to attend the new year's eve party, it was an additional fee, lol.

Used to be a five star…still cost of a five star

The hospital trip also cost over $800 which we had to pay as well.

Don’t come here unless you like abuse and pay $20K.

For the price we are paying, we could be staying at the Four Seasons.

but you would have to pay for something first.

Note of not staying at The Grand: you must pay extra for the water slides.

But I don't think the additional price is justified for service or food.

Everything is falling apart, we paid extra for a swim up suite which was worthless and a joke.

Considering that they don't get tipped and what they are probably being paid, the servers were amazing.

But I Would not stay there again for regular price.

At $600 USD a night, this is completely not worth it.

Paying 16% tax for a service/good that is marked up at least 84% higher than what you would pay in the US is like getting no real value.

The bunkers are full of rocks and the course itself is not in pristine shape that you would expect from a course that charges $300 a round.

but we were told that he could be seen by their doctor but any expense had to be covered by us.

We paid for Ocean view and that was not Ocean view.

but they do not compare to the service and attention to detail that all the employees pay to everything they do at Moon Palace.

No music or entertainment to ring in the new year there.

The App was a little bit helpful to find what entertainment there was,

The Momo Tepanyaki was delicious and the chef was massively entertaining.

The shows, activities like sailing, kayaking, biking, play room, Wired, etc.

The cook who was at our table was very funny and did a great show.

Montserrat cares about all the guests and gives so much energy and also helps out at the shows in The Grand Theatre.

The entertainment staff Isaac, Raymond and Kevin were amazing and made the days fun!!

Entertainment at night we thought was excellent- very talented acts.

I have been coming to  The Grand Moon Palace for 8 years now and Ernesto el Chef bailarín, just made my day with his dance moves and the delicious ice cream he serves,  You must look for him near the pool at Sunrise.

Waiter Dario and her supervisor Anna are the magic combo on the floor - they gave us VIP-level customer service every time we came to enjoy at the restaurant  and they made our 5-day experience memorable!!!

It was a joy to relax and let the wonderful pool attendants; Marvin,  Amalia, and Amairani, bring you any beverage and food selection with a friendly and attentive “how are you doing?”

The children especially liked the elderly ice cream caballero with the hat and funny dancing.

Their entertainment team is amazing and always something going on.

The entertainment staff at the Sunrise (Jesus and Mitch) were very engaging and went out of their way to make things fun.

The entertainment staff sexy Issac, Doris, Sahara and Kevin made my family’s stay so fun!

Perhaps because most of the high-end dining experiences are there, as are the elaborate kids’ waterpark and a dance club for the late nighters.

Circus – The manager gave us a tour of the facility. 12.

Was quite disgusting to think that this would be acceptable to them.

The food was absolutely disgusting you couldn’t get in the Al La carte restaurants as they was all booked up.

Beach was full of seaweed and smelly -  water looked u healthy to swim in.

Stayed 5 nights, on night 3 I started noticing a urine smell from our mattress, stripped the bed and found our mattress was covered with urine.

Also, the beach is completely brown and unswimmable, and smells like sewage.

Steps have been taken to keep the majority of it several hundred yards offshore, so the stench does not permeate the atmosphere throughout the resort.

The food is disgusting, and think twice if youre going to have a wedding here because the way they treat guest is horrible and they dont care.

The room had a strange smell, insects, and technical issues with the app.

While on the property, the golf carts and lobby-to-lobby buses meant we never had to break a sweat.

although there was some seaweed in the adjoining beach, crew was constantly cleaning it out (no smell of seaweed).

Maintenance was noticeably lacking, door to room did not close properly, curtain pull broken, drain in hot tub broken, sink drain almost fully blocked so water would not drain.

If anyone use to or expect 5 star experience like international hotel brands (Marriott group, Hilton’s or Jumeirah) don’t expect anything like that here… Property old and tired and staff are undertrained to offer remotely comparable service..

Will NEVER return to this hotel even if it were free..

We checked out of the hotel and stayed in the Grand afterwards… hotel was much newer and didn’t have the same smell issues

but blimey u would think a hotel like this will entertain the guest indoors, instead they had some women screaming some nasty boring songs.

The food servers were handling food without gloves and that’s very disgusting   This place is falling apart, the employees here are way too pushy to sell something

but the sea water is disgusting with discolored water and the seaweed problem.

The bed linen particularly the pillow cases smelled like urine.

Booking appointments for spa with Jorge took over a month.

I would highly recommend her and the spa.

There was no ventilation in this dining room, we all felt like we were in a sauna.

My favourite was Lorena from the Spa at Sunrise.

A trip to Moon Palace cannot be complete with a visit to The Grand AWE Spa.

The fine print is there is a 16% tax out of pocket payment associated with these credits and there are limits on what you can use it on (golf, spa, upgrades, etc).

The spa at The Grand is also one of the highlights of Moon Palace.

A good time was had at the Unique Day Spa on several occasions and a highlight being the Library Bar which has awesome drinks.

I had many massages in my life and she obviously very experienced.

Pools, spa, excercise and bars were top notch.

Next to impossible to contact diamond transportation following a spa treatment at the Grand to return to our room at the NIZUC.

The spa at Grand and the golf course is a one-of-a-kind experience.

Had two deep tissue massages from Selena.

We spent time at the pools, and we frequented the Spa.

Claudia at Awe Spa was amazing at scheduling our whole family for facials and massages.

He scheduled all of our spa and dinners perfectly and worked closely with our

Ana, you have a great team and we really enjoyed you and your team!

but help feeling like the staff and guest were all looking at us, and kind giving that look like " what are you doing here".

After a 15 hour flight from Spain with two young kids, it was so surprising to receive such a hostile reception.

These folks lie through their teeth, smiling the whole time.

Wish every employee at the resort was as attentive.

Staff, unfortunately, provided little assistance, merely suggesting I find a spot on my own.

I truly feel bad for the staff because they’re trying

There were a lot of staff standing around,

Special thanks to Noe in the Golndola restaurant - such gracious service.

As someone who has worked in the hotel  industry, smashed glass needs to get reported and cleaned straight away, obviously staff failed to do this and especially as it was in a communal area as well.

David from the hotels management team came and was equally unhelpful.

really big resort, lots to see and do, hotel staff are all really friendly and the food and drink is really good too!

There are two kinds of restaurants-one is the buffet kind and the other one is the sit-down.

He was patient, fun and very instructive.

Moon Palace Cancun

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Once checked in, we were escorted to our room by the bell-boy team who are available to take you anywhere within the resort on their golf buggies.

From check-in/out process, the wait staff) except for the aforementioned Capricho, spa attendants, golf cart drivers, bell service—especially Luis—and the bartenders we received excellent service.

The sports center is a fun brea - we played 18 holes of mini golf.

Due to the large size of the property, you are very reliant on the golf cart service.

Golf Cart: The golf cart transportation within the hotel made exploring convenient and fun.

Golf carts were readily available to take us anywhere we wanted to go and we never had to wait more than a minute or two.

You can either stay in the TRS section to do pretty much anything (other than beach) or walk/take a free golf cart ride to other parts of the resort,

butlers, bartenders, waiters, golf cart drivers, bellboys, excursion guides, etc.

Lots of places to walk and golf cart transportation is readily available.

Golf buggy’s-
Loads of these around always stopped if you were walking to ask if you wanted a lift anywhere.

Hotel Facilities
Sports centre- shuffleboard , mini golf, badminton we missed the shooting so much fun

but the shuttles (large electric golf carts) were always available with in a  minute or two and could be scheduled through your butler if you had a reservation or specific request.

We never had to wait more than 5 minutes for a golf cart to pick us up (thanks to our

We enjoyed the private beach too and the golf cart transport was brilliant you could ask your

Getting around is easy too – just jump in a passing golf buggy if you don't fancy walking or don't know how to get there.

There are golf carts that drive round all the time, that will drive you to whenever you want to go,

It was so easy to navigate the resort because they would take you everywhere on a golf cart if you wanted to ride.

We didn’t use the golf carts , we had plenty of time, and we were on holiday!

Quickly taken to our room, golf buggy is a nice touch.

Of course, for other locations on the resort there was always golf cart service.

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

Champagne and full moon dinner experience.

Afterwards, they were treated to an amazing Latin band at the Full Moon Bar outside of Chic.

We would later run into him at the moon light bar.

There's bands at the Full Moon patio and even a couple of evenings of piano virtuoso!!

but not least, our favorite lady Sariah at the Full Moon Bar has become a true friend and is like part of our family.

The silent disco at the Full Moon - we absolutely loved this night, so much fun!

The 20s party (held by the CHIC team) extraordinary,

Full Moon romantic dinner, a unique experience

thank you to the chocolate tasting team

Andrea (chocolate presentation, origin,.

We came for our honey moon and was an Amazing experience and hotel !

This place was a beautiful experience for me and my wife, we did our honey moon here and had a loving time, will be back.

At the Full Moon bar you have Sarai and Spicy Juan who strive to keep the drinks coming, whether it's a TRS Fan Addict drink or a carreta, aka Ranch Water.

The bar tenders were amazing as we spent most nights at Churchill or the Full Moon with Sarahi or Alfredo at La Terraza.

*Standouts were the dynamite duo 🔥 Spicy Juan & Sarai 🍹 at the Full Moon bar serving up awesome libations and smiles, even dance moves if you're lucky.

Sarai at the moon bar is fantastic at her job, lovely woman who we sat and chatted to despite her being super busy she still made time for us.

Also recognition goes to Jose Chan, our server for the Full Moon Dinner, it was a great experience.

We had an amazing 2 weeks so much to do in the evenings Chic, the white beach party, 20’s night, silent disco and the bands in the full moon bar all fab.

The TRS lobby and full Moon bar and waiting staff work flat out and a shout out to Mayra and Abraham who were always looking out for us when they saw us there.

The staff who stood out for me on this trip were:

Building 66 Butlers - Paris, Belen, Gabriel 

Building 65 Butler - Patricia

Bellmen - Daniel, Romeo, Armando, Alejandro

Infinity Pool - Samuel, Ariana, Luciana, Amarani

Full Moon Bar - Sarahi, Cristian

Chic Cabaret - Jonathan, Alex and the 3 male singers, plus all four of the female singers.

Most of the action at TRS took place at the Full Moon Bar which is outside the main lobby with live bands to the Chic preview which is fantastic.

To provide some context, we have been fortunate enough to visit various luxury hotels and all-inclusive resorts, including Le Blanc, Excellence (ERC), Xupah Palace (which unfortunately closed after a hurricane), Grand Palladium White Sands, Paradisus Palma Real, Punta Cana Princess, Live Aqua (5 times), and TRS (8 times).

To provide some context, we have been fortunate enough to visit various luxury hotels and all-inclusive resorts, including Le Blanc, Excellence (ERC), Xupah Palace (which unfortunately closed after a hurricane), Grand Palladium White Sands, Paradisus Palma Real, Punta Cana Princess Live Aqua (5 times), and TRS (7 times).

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