This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

Their energy at the pool, creating a college-like atmosphere for the diverse ages, was so fun.

Every moment was infused with romance and charm.

The holiday vibe was fun and the Christmas dinner celebration boasted delicious and festive food stations to cater to all tastes.

The room was clean and beautiful decor with a hot tub.

The swimming pools design is artistic and beautiful.

Facility has amazing restaurants, great ambience, good food.

The foam party was great, the beach party was super fun and it was just an all around good vibe in the whole place.

He blended his knowledge of food and culture, with the serving experience.

The weather was cloudy for several of the days, staff was on top of keeping the vibes up & working around the weather.

On Thanksgiving day they had it decorated so cute and even one of the hostesses was dressed as a scarecrow.

You can choose whether you want the party scene or something quieter.

but they didn’t decorated mine or I didn’t got any cake  🥲

TOP Highlights: the cleanliness of the entire Resort, the beachfront layout with the cabanas and long chairs, so much space,  the food quality and selection in all 5 restaurants, the spa, trendy design and relaxing, the  fitness program and yoga class, all amenities and commun areas were so upscale, the rooms design and  a very creative Entertainment program.

The view from the rooms are stunning (all are beach front) the water is an amazing blue color.

We tried a lot of the activities - painting class, pilates, yoga in the pavilion.

The beach is pristine and has great areas for swimming.

The pool had a party vibe in the afteroon,

The location is also perfect: direct access to the beach where you can walk or run for good few miles south to Playa Delfines, or north almost to the easternmost end of Mexico.

There is also many perks on the playa properties so when we travel as a couple we always get pampered.

We have stayed all over the Cancun-Playa area

I want to thank a few special people who went above and beyond: Ale and Juan Carlos (Playa Resorts, amenities), Ivan & Humberto (poolside services), Sergio (Spice), Wilberth (Spice), Marcos (Spice Mgr.

Jack Foakes from Playa Collection was a helpful and friendly staff that made our stay better too.

I will say, don’t fall for the “welcome packet” trap by the Playa representatives.

Playa resorts clear intent to squeeze money out of the property is evident.

We have traveled to Cancun multiple times and have been loyal Excellence Playa Mujeres fans - up until now.

Jack, of playa collections, became a real help with all of our hotel needs and made us feel like we were home.

if you want all inclusive add $150 to the daily room
rate here before comparing it to the other all inclusive hotel in cancun or playa.

Furthermore, the Playa staff left a positive impression with their kind and accommodating demeanor.

Particularly  Wendy Bautista at the front desk, Ale Romero at Playa Collection and Brenda in the spa - best facial I have ever had.

Jack Foakes of Playa Collection was our first point of contact.

Jack Foakes from Playa Collection was outstanding.

I see from the prior review that Playa Resorts  have replaced the Real Club with the Playa Club

Immediatly after check-in they will take you to a separate room to try and book a 90 minute presentation for the Playa  Vacation club or whatever they call it.

Karina with Playa Collections is Amazing as well 

7.

Only thing i highly hated was the playa collection staff bothering with their timeshare.

It may have been amazing when Playa owned it,

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

They also offered nightly entertainment and a great beach with amenities.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

They sent us several emails in advance about pre-booking spa services at a discount,

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

decor

playa

delfines

staff

restaurant

show

all-inclusive

They have wonderful food variety and lively ambiance.

A highlight for me was when we were dining at the Italian Restaurant, an employee came out and sang 3 songs Opera style which was a really cool and unexpected experience for our family.

We enjoyed the vibe at the main pool the most with taco stall, bar, continuous service, engaging people with the activities.

The resort was newish; I didn’t have a “back to 80s” feeling.

The facilities were clean, and the design of the resort allowed us to quickly get to everything.

Luis painted my husband a beautiful horse as a "thank you for being so nice".

The beach is amazing with a funky hotel beach bar that has swings and an awesome vibe!

It was my husband’s birthday and they decorated and helps us celebrate him.

What a beautiful Thanksgiving dinner- the staff went above and beyond with food and decorations.

If you are looking for a family friendly environment with some adult humor sprinkled in, this is a place I would recommend to get your feet wet in Cancun!

The atmosphere is perfect for families, couples or trips with friends.

I know Cancun has am amazing party scene off property,

The music also kept me awake -- I didn't sign up for a club atmosphere.

Beach: excellent white sand and perfect teal color, yellow flags with moderate waves most days.

They also decorated our room door and room with balloons and a towel Birthday Cake.

Amazing atmosphere with superior service.

The Cancun sign on their beach was also great so we didn't have to go to playa delfines to take a great picture.

My two daughters went for a massage 100US each and they said it was just ok.

With three kids that was usually an issue.

however in the meantime she still admitted a few more kids that walked in after we did.

A lot of children  everywhere, which we didn’t mind

It hit on all points for us and our kids.

You reached out to my kids and got them involved in all of the activities and they had the best vacation.

We chose this location for the water park because of our 5 year old child.

We paid $50 a person for a subpar meal which included kids over 12 and they didn’t even allow us to choose our meals.

I have a toddler with life threatening allergies to dairy, eggs and peanuts and the restaurants all accommodated this and made her food safe.

And an ice cream/candy shop for the kids to feel spoiled with treats!

I counted maybe 5-7 childless couples; everyone else had kids, which makes this place perfect for families.

My college age kids liked the buffet because of the choices.

The Shows were all ok. Lots of kids around.

We even saw a baby sea turtle heading to the ocean and across the street is a crocidile hanging out in the lagoon.

Almost all of them save for a few at night were for drop in kids 4 and over.

In addition, there are 3 restaurants, Italian, Mexican and continental.

The Mexican and Italian restaurants were my favorites.

The girl who was working told me to return next day as they were having tons of activities for the kids and the theme was Mexican so they would be making piñatas.

Or have someone who is well versed in the cuisine to oversee the different restaurants - an American option, Mexican, Italian, etc.

but I have had much better tasting Mexican foods in my hometown in Texas!

We especially loved the steak and seafood restaurant and the Mexican place.

The food was good, my favorite was the Mexican Resturant onsite they had the best Almond Chicken Mole.

but nothing special save for the Mexican restaurant and the grill at lunch buffet.

In addition, there are 4x other restaurants (Mexican, Asian, Italian and grill) and 2-3 pop-up stands (grill, hotdog/burger, tacos), as well as a sweets/dessert shop.

The fish at the Mexican restaurant, the bruschetta at the Italian restaurant and the chilaquiles at both morning buffets were the only thing that was really, really good.

We are coming to experience the Mexican kitchen as we always do in Cabo San Lucas.

At Azul - you will very much enjoy Asian and Mexican mixed on each dish.

*You also won’t be able to find guacamole except at the Mexican restaurant.

Dinner at the Mexican Restaurant was delightful!

He was very informative about Mexican food and culture.

Service was spot on.Special shout out to Luis at Azul and Melchor at the Mexican restaurant for service above and beyond.

We also ate at the Mexican restaurant which was lovely and food was good.

Honestly I would rate this a 4.7 out of 5 staff was amazing hotel was amazing 
Beach was beautiful pool
Was amazing 
Close to everything 
I am half Mexican so for me it was easy to get around me and my wife left the hotel zone and went into the inner city and had a blast.

The food is very good, particularly at the Mexican restaurant and from the beach side taco stand.

I have travelled to Mexico numerous times to Sayulita (still my favourite town), and many times to hotels near Playa.

They were the ones that were working for the "the Playa collection" branch who try to convince the vacationers to sign up with their vacation package.

I have to mention Laura from The Playa Collection was extremely helpful and was always available to answer or suggest any tours.

I stayed in Wyndham Alltra Playa Del Carmen last year and they have a system where you can pre-book a time and Wyndham Alltra Cancun should use the same system to prevent a queue.

Camillo said he was our personal concierge and talked to us and tricked us into a 90 minute meeting the next morning for the playa collection rewards.

- We met with a salesman for the Playa collection on the first day that promised us a black diamond, a free pendant, and other benefits such as a free massage and late checkout.

Compared to another all inclusive I went in Playa del Carmen, this one stands out because apart from the restaurants they also have 24h Grab'n'Go options, when you don't have time while trying to catch your tour bus.

We immediately booked a room at the Excellence Playa Mujeres down the strip and left the next morning.

Playa Collection the new "club" is very deceitful by not ever letting us know.

Veronica at Playa Collection was the best.

It was Talum, Playa del Carmen and Cenote.

Abel From the playa connection was fantastic!

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