Oh and take time to go up to top pyramid chapel. Breathtaking!

You have breakfast where they collect your info, then you walk around the resort, and finally they end at the chapel where they try to give you all the numbers.

We enjoyed a beautiful Christmas morning mass at the chapel at the top of the Xpiral.

When I was done with brunch I was rolled back to the chapel where Daniel again picked me back up.

There is a small chapel up top and I released some of my moms ashes at the top, it was beautiful, she loved Xcaret Mexico and

We did have access to Xcaret Mexico, which made for great walking adventures as well as going up to see the view from the Chapel.

Yea it took five minutes to get “permission” to cancel the dinner reservation so I wouldn’t get an extra charge.

I was also unable to obtain an invoice that broke out the taxes and fees from the total reservation cost when booking with the hotel directly  - so I could not get a price match.

It took us about 2 hours to check in at Arte and about the same on the Mexico side- we had to check in for them to be able to transfer our reservation to Arte  (they even charged us to change the reservation).

I have now resorted to disputing the charge with my credit card company, marking the sad conclusion to what was supposed to be a joyous celebration.

* Charging to your room/bracelet did not work.

But the thing that was most upsetting was that we were charged another night around $75 USD for a blood on the sheets again.

But, the photos are an extra charge, so at least I didn’t pay for something I didn’t receive.

The battery to the door wasn’t working which led to the cards & our bracelets not open the door.

8) LOTS OF UP CHARGES
9) BIG PUSH TO JOIN THE "MEMBERS PROGRAM"
10) BIG PUSH TO BOOK AGAIN BEFORE LEAVING "for 1900$us 4 nights/5 days no air fair.

Well, they charged me those pictures, and then 154 for the pictures of the parks, on which the ones at the hotel were included.

My sister's room had a hold placed on her credit card.

My credit card was unlawfully charged almost $4000 which I'm still fighting to get back and we lost over half a day of our vacation to these scoundrels.

- advance reservations for restaurants/parks that require them is a must & you'll be charged for not keeping reservations made if you don't cancel at least 24 hours in advance.

Once in the room I charged my phone and verified my reservation and the room description online literally said, “Enjoy ocean views from your king sized bed.” I went back to the front desk and showed them.

Well nothing did, we are months past and I got no refund, I tried to dispute the charge with my credit card,

Our checkout bill came to $350 USD and even includes charges for ‘no-showing’ an excursion, and on the same day a fee to say we attended the SAME excursion!!!!

He promised that we would not be charged for it.

I thought it was ridiculous they couldn’t just charge me for an extra day if a room was available.

but they were charged and reflected in the check out bill, lack of communication among staff members affected hour wheel chair access (everyday we spent between 1 to 3 hours trying to get the wheel chair back and most staff members were not interested on helping us), and the last day the staff member of the hotel-airport transportation told me he could not help me to find a wheel chair when he offered to get one in the first place (I was last minute left alone dealing with everything by myself).

but ended up experiencing a visit to a mass production, industrial complex that herded vacationers through a well engineered but rigid process.

It was like spending a week inside an art gallery, with magnificent views, luxurious pools and natural beaches.

We had fun with the pottery, painting and weaving classes offered onsite and brought home our creations to serve as special reminders of our awesome vacation.

There are cozy, romantic places to relax all over, and the activities are endless.

Absolutely love Xcaret The staff is incredibly welcoming, the amenities were top-notch, and the picturesque surroundings made it a true paradise.

We went to Cantina for a post dinner drink one night and it had a good atmosphere and plenty of drink options.

The adult-only hotel, art classes, food, and access to all parks was well worth it!

Price was less than we would have spent at the resort spa, and the atmosphere was much better (well if you like to hear the ocean waves and feel the ocean breeze).

We just came back from Xcaret ARTE, we just can’t get enough of this place,  everything is amazing starting with  very comfortable rooms,  perfectly kept grounds, very unique restaurants  ( I love their decor ) and specially the amazing and friendly staff,  our

Best vegan I have tasted

Daniel & Cristian really got out of their way to recommend & explain the menu

The view and the ambiance delightfully

There is hand washing ceremony that is too cool

The event was so festive, beautifully decorated with vibrant colors, delicious food stands, many games to play and the best way to describe it is as if we were in the movie, 'Coco.'

From start to finish, everything was exquisite.

The resort  uses state of the art technologically while blending organically  with the lush, natural surroundings.

The hotel is just beautiful very tastefully decorated with lots of very interesting features and displays.

Room was clean, bed was cozy, and overall suite was spacious and felt glamorous!

Beautiful property and artwork throughout.

* We did a watercolours painting workshop which was so much fun.

From the food, do the decor, to the staff, and all the exciting things to do we cannot wait to come back.

The activities, super dining and beautiful design are top notch.

The hotel itself offers too many activities to appreciate in a week, much less all the options available at the parks.

Mercado has an enormous amount of choice and was useful when we needed to eat quickly before going to one of the parks.

HXA really has gone the extra mile with covering all the things you would be looking for in an all inclusive resort - great food, entertainment if you want it, access to xcaret parks, and absolutely breathtaking views.

You could have an incredible breakfast, go to the underground rivers or zip line at one of the parks and be back at the hotel by dinner!

butlers David and Fernanda were so helpful and made are stay more enjoyable and easy, the parks are so much fun, I like them all!!

I really would suggest going to a different hotel and just pay for the park they day you plan to go.

We were so impressed by the staff, restaurants, the resort, the excursion parks, and the spa.

Xplora park was our favorite and we did everything that park offerd as well as the activities at xsenses park, what an adventure.

What is amazing about the parks is not only the innovation and uniqueness of experiences

The service, food, park options, overall look of the resort was amazing.

You also get access and transport to all Xcaret parks and tours included in your all inclusive.

One of the best hotels I have been, food is amazing, acces to all the theme parks of the Ccaret group, the service is excellent, Marlene Barrientos, the concierge that was taking care of us was an amazing help and always taking care of all our needs.

The parks are well worth a visit we went to xplore and xenses this time which are both great for a half or full days visit.

Full access to all parks was a great perk.

Service, food and unlimited fun at the parks.

The park Xenotes was an unreal experience which had you repelling & ziplining into cenotes.

We loved the restaurants the pools the activities and the parks.

The parks were a beautiful experience and the food was amazing.

Definitely does not worth the price they are asking.

By the way, we paid full price for a  presidential suite, so this is an authentic, unbiased  review. #tripofalifetime

This resort did not live up to my expectations for its hefty price.

Despite the horrible presentation, we did enjoy my birthday being there and was looking forward to coming back to utilize our membership now we feel it's not worth what we paid.

Not to mention how much the prices have gone up since we got our membership.

Just be upfront about it, don’t use the same old cheap tricks.

For the exorbitant amount paid for this hotel, one would expect a modicum of attention to detail and customer service.

When we asked about the hotel busses, we were told we couldn't board them, so ended up paying $120 USD for a taxi.

I also said I would look into pricing and let them know what I found out.

For this, we were given over a $100 USD and given no notification or warning.

We then inquired at the front desk about a refund as we had already paid up front for the photo package.

If you go to Xel-ha be prepared to get bored within 3 hours, you have to pay for 90% of the activities, even if you’re staying at the hotel.

The only regret that I have for the whole trip is that we didn't stay longer and also that we didn't take advantage of their special promotion by booking a return trip at a discounted rate when we left.

Also annoying that their nightly rates have been going up significantly, for no visible improvements.

I understand offering extra amenities to those who pay more,

I WILL NOT BE PART OF THIS RESORT"S DISCRIMINATION EVER AND NEVER AGAIN WILL I BE HERE> I WILL NOT PAY THIS MEMBERSHIP RENEWAL_ NOT WORTH MY TIME TO BE DISCRIMINATED> SORRY!!!

But the staff said then we need to upgrade and pay for it ours selves.

You can either go by staying at the hotels, or on your own paying the entrance fee, not big deal.

We travel and eat out quite a bit and can honestly say the food alone is worth the price of admission.

but honestly all of the resteraunt are so good that I’m not sure we would pay again for this one meal.

We did a 10 course dinner at HA which cost us an extra $150 each.

but my partner and I were told that drinks were an extra cost at some restaurants, we needed special shoes for activities, and staff withheld a lot of information about things that would cost extra.

When booking our trip with Cheap Caribbean we had many complimentary upgrades such as our room upgrade:

Complimentary Upgrade in the following room categories: -Suite River to Suite Ocean View -Suite Garden Spa to Suite River Spa -Suite River Spa to Suite River Adults

Our upgrade for our room was Suite River to suite ocean view, a 50% off at their Xaak tasting menu and 60 USD Spa Credits.

I would rate this restaurant an 8 out of 10.

however the best pool was the rooftop pool in the music building.We met Eber, the pool concierge.

The rooftop pool was our favorite spot to be.

The Rooftop Pool is our favourite place to relax in the sun and getting the best service from the pool Concierge Alan and his great team with Maria, Mario, Rodrigo and Ivan.

We had a very good experience at the roof top pool, the staff were great especially Ivan, Rodrigo, Maria, and Mario.

We had equally fabulous experiences with the team led by Karen, Justina, Ezequiel and Jose at the Diseno rooftop pool.

Special recognition for Karen, Mercedes, and Enrrique from the rooftop pool at the Casa Diseño for making us always feel so welcome, and for a special anniversary and birthday surprise that made our week extra special.

I highly recommend this resort and specifically the dezenio rooftop pool managed by Karen and her team.

Shoutout to Shaila and Karen at the rooftop pool!

The rooftop pool had the best view of the beach and there is an Artista exclusive gym (although quite small compared to the big main gym).

The beds on the rooftop pool are beyond comfortable.

Another plus was the exclusive rooftop pool at artista where you can relax with an ocean view and no splashing in the water from kids!

At casa de las artistas you also get the best rooftop pool with great drinks, food, and service - Jazmin is the best!

Writing this specifically about the excellent staff at the rooftop pool of Casa Pirámide.

Our experience having snacks and drinks at the rooftop pool  Artistas was also terrific.

butler service (which take care of everything you need) and access to a unique rooftop bar/pool, restaurants that can only be accessed staying here and access to Xcaret Mexico hotel which is just beside.

Rooftop pool experience was amazing at Casa Diseno rooftop bar.

Artistas rooftop pool also has great service, and food is a must there as well.

Eber took care of all our dinner & park reservations right from our rooftop pool.

* Piramide rooftop pool was very clean and much quieter.

We were at one of the Pool rooftops and the person in charge there "Karen" deserves a standing ovation, she attended to us to the max.

Hotel Xcaret Arte

price

creditcard

rooftop pool

park

restaurant price

On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

We loved our room with the view of the waterfall under the chapel!

Osiel from Xavage and Fernando from the chapel carts, are also worth noting for their heart-warming service!

Eat at Las Cuevas, check out the sunrise from the chapel, and take the boat ride to Xcaret Park.

• DO NOT miss and go to the top of the Chapel and don't be afraid or get intimidated with the potential hike.

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

I would say leave some days to be at the hotel i ended canceling my tour to Xichenitza to enjoy more of the hotel they have an amazing river with water slides and kayaking amazing pool bars, a beach, and a beautiful chapel you can hike up to.

The wedding chapel is incredible and our nephew's service was beautiful as was the reception.

Visiting the chapel was a nice quick thing to do (we were kindly offered a ride up in the little cart which was great as we were there as a storm rolled in).

Our room had beautiful views of the ocean as well as the chapel.

Opened a dispute with my credit card company.

but for a $30 USD delivery charge they could get her what she needed.

Balcony’s door never worked and had 2 people trying to fix it for 2 full days in the room ( so never had privacy or felt like “home”) had to be out of the room so we can get change in the public washrooms with my kids (since they were using the washroom cuz the card that makes the balcony works is in the washroom’s ceiling) .

When we checked out we had a credit due to a refund during the trip.

The last few hours of our holiday where ruined by a member of staff on the  checkout desk he advised us that we had charges for no shows on booked excursions one of the excursions was in fact cancelled by us and we had the cancellation confirmation code and the other excursion we had  attended and had our names registered at the time along with being asked for our wristbands.

During the entire trip, we really only had one issue, a cancelation fee that was incorrectly charged to us.

They charged more for a child than an adult to stay.

My balance can be poor at times so I would have appreciated handrails on the steps.

Upon returning to the resort we went to the concierge and we explain our situation the first person that helped us, she explained to us that we had to make the reservations at the concierge in order to get our credit back.

There was a fotographer on board taking pictures for additional charge.

..they charged us 200.00 usd for late and they had taken our luggage out of the room.

The hotel travel agency will refund the hotel charges if needed

although everyone reassured me that with my proof we would either recieve a credit for a future stay or refund.

They created so much drama I said go and charge me extra I don't care.

Sales People & Sales Manager “CARLOS”
Quick Resume : They Sold my parents Gold Package ($65,000  with $19,456 Down Payment - $840 Monthly Fees  , Sold them the stars , • $2,000 a year in Flight Reimbursements •750 Nights at their Hotel Arte & Mexico All inclusive - Nights consisted of weekly stays where We would be Charged for 1 Day at the lowest Rate Available for room type at date of stay for you to get a 6day 7night Stay !!!

We only carried small bills to tip which made it safer than lugging around credit cards.

TIPS: Make sure if you book anything (spa, restaurant or parks) you cancel your reservation if you need or you will be charged a no show fee of $28 per person.

If you are going to charge extra for a superior food experience you had better deliver a better "gastronomy experience" as they market themselves online.

They would not reverse the charge for the upgrade and or return any money for the downgrade.

At the 90 minute presentation I was given a 300 spa credit and 50 dollar discount to swim with the dolphins, only during our move of the room the spa discount was lost and the hotel refused to honor the credit

We were incredibly impressed with how well the resort was designed and run.

This hotel is stunning beautiful and designed and love the 24 hour room service

Unbelievable scenery and architecture that blends seamlessly with the natural landscape.

Guests at Hotel Xcaret Mexico often commend the stunning location, authentic decor, and well-appointed rooms.

We will come back to Xcaret Hotel Mexico for the food, ambience, and service.

When we arrived to the Lobby it looked beautifully decorated for Christmas and there was this mesmerizing smell that immediately caught my attention.

The employees of this hotel really make you feel like an individual and are so attentive and friendly, the atmosphere is always full of entertainment, the cleanliness of the hotel is on point, and don’t get me started on the food, so many restaurants to choose from and All were delicious.

You are surrounded by nature, beautiful architecture, and regional Mexican art.

The problem comes with the inconsistency in service and the practicality of the design.

Rooms: "The rooms were spacious and spotless, with great décor and crisp bed sheets".

The experience of the Mexican art, the exposition to the cultural heritage thru the entertainment and the food is arguably the best around.

Incredibly beautiful location with unique and exotic architecture.

The food was phenomenal, and each of the restaurants has its own unique style and menu.

The service is impeccable, the food delicious and the atmosphere perfect!!

Sitting in the lounge chairs by the lush ocean pools is magic.

They set up a bday cake and decorations for my partner which was amazing

The property is exquisitely designed and decorated.

This added to the already beautiful ambience,

Rooms are cozy, smaller than what I imagine.

The property itself is stunning: mayan influences with lush greenery (a bit overgrown)  The rooms are great and very clean and the staff is excellent,

There is a smoked meat station outside, several stations inside, and the traditional tableside service.

Las Cuevas has all kinds of premium meats where they keep bringing different kinds of grilled meats.

Dinner was half buffet style and half Brazilian steakhouse style with waiters bringing swords of meat to your table until you can’t eat another thing .

Some of the meat was awesome others tougher.

Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer.

it was actually high quality and fresh foods and meats.

I will say, the tacos and grilled meats were to die for.

but Las Cuevas was amazing, so lovely being able to dine in the caves and the food was soooo good, my husband is a real meat man so he took full advantage with all the meat that was on offer.

They have a grill station with cuts of fish and meat, that I highly recommend.

The meat was over cooked and over salted at pretty much all restaurants

The steak house was so good, so many types of meat choices to try!

The food options there were incredible from fresh raw seafood to grilled meats and a plethora of desserts.

I don't eat meat and was so happy to have the vegan restaurant Bio to go to.

It’s like a Brazilian steakhouse so there was a lot of carved meats and seafood.

Handmade tortillas and meats are being made in front of you.

The gentlemen serving the meat at Las Cuevas dinner was great.

When green, waiters with meat on swords will stop at your table and ask if you want any.

Our contract and emails were confirmed for meat medium well and lobster with sauce on the side.

Meat perfectly cooked, desserts are incredible, good music, good team to serve in place!

Only park we went to was the Zipline park and it didn’t disappoint.

Our third visit and will be back often to disconnect or party or them parks or adventure or family or adults only; can do it all here.

We went to several parks, including Xcaret, Xplor and Xelha and all were incredible.

The park is gigantic and can be intimidating.

All of the kids loved the parks the older kids loved Xsavage!

This trip we focused on Xcaret Park, Xavage, Xenses, Xplor, & Xplor Fuego.

I then went to office when he was there and he suggested to change our schedule as we would enjoy one of the parks more.

I would 100% go back and do more of the parks especially the xenotes and the water options at Xcaret.

Besides the amazing staff that work extremely hard, the incredibly beautiful grounds and the high quality of food, you get to visit all the parks for free!

Our family took full advantage of our park access privileges.

They have multiple different parks you can go to with different activities in each park.

We went to many excursions (which are included) : xcaret park, xplor park, xsenses park, tulum, xel-ha, xenotes.

Probably best resort we’ve ever stayed at, excellent service - people who really care; food was very high quality (even for vegetarians like us), and architecturally the resort (and the surrounding parks) are stunning.

(Although you wouldn’t want to because it’s All Fun Inclusive! You gotta visit the parks!)

Explained very well how to go on the other parks.

I booked a stay and paid in full. Policy states "Changes and cancellations 21 days prior to the arrival date before 3 PM local time, without penalty, afterwards 100% of the stay applies// Modifications subject to availability and the current rate will apply."

I would have to pay the same price (more than $4,000)

Jan, 10, 2024

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