Search Result for “Cleanliness xel ha“ in Cancun

19 Results found
Default Hotel photo.
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico

Hotel Riu Palace Peninsula

4.3

1076 reviews

Trip advisor
cleanlinessxelbreakfast restaurantlobby baritalian restaurant
 - Buffet and restaurants - Overall we only had good food.
 - The buffet restaurant had the freshest and most varied selection of any RIU we have visited so far, and the facilities were immaculate.
 - The buffet has a lot of food and was very good.
 - The buffet always had something for everyone and the food was consistently great.
 - Great food at the buffet.
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 - On the lobby bar .
 - We were glad to see some of our favorite people again like Diego at the lobby bar, Cruz at the beach and Raul with the Sports and Entertainment.
 - The lobby bar was good and drinks made well with decent choice of liquor.
 - We really enjoyed the evening entertainment, including music in the lobby bar.
 - Felix, Laura, Mara and Roman at the lobby bar, Brian and Myke were an awesome team serving us at breakfast, Elvis, Uriber and Edgar made our dinners full of laughs and great service in various restaurants.
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 - Our room was kept very clean by our housekeeper - Margot.
 - Communal areas and rooms spotless and our upgrade to a jacuzzi villa was just amazing .
 - It was clean, the staff was friendly and courteous.
 - Everything is clean.
 - The hotel was kept spotless at all times.
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 - Xel-ha was very fun
 - Great 7 days- we left a few times for excursions (Xel-Ha, Chichen Itza, Cancun (Bad Idea), Hotel Zone Shops) and just took the bus- cheap and effective.
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 - The Italian restaurant was probably our favorite. 2.
 - The steakhouse was awesome and the Italian restaurant had wonderful appetizers.
 - In the Italian restaurant, you'll want to ask for KEVIN.
 - We had No Problem Finding Good Food at All of the Restaurants.Alfonso and Kevin gave you Excellent Service at the Italian Restaurant, and Bianca made sure to take your Empty plates away.
 - but our favorite was the Italian restaurant.
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 - Obviously, I'd prefer no smoking altogether,
 - N/A
 - Lastly, don't think about smoking weed or doing any drugs because you will get caught, handcuffed and drug to jail without your shoes in front of your 5 year old!
 - All the years I’ve travelled with Tui this was the last and i hope people understand if your in a situation don’t expect Tui to show anything apart from saying it can’t be true. Disgusting!!!!!!
 - We found multiple strands of pubic hair on the bed sheets and nightstands amongst other dirt and debris.
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Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico

Live Aqua Beach Resort Cancun

4.8

2610 reviews

Trip advisor
cleanlinessxelspaall-inclusivestaying experience
 - Overall our experience was amazing, between the travel and the actual resort, we were more than happy.
 - N/A
 - The people make the experience, the location, food and drinks are awesome.
 - The staff go above and beyond to make sure each guest has an amazing experience.
 - We were extremely impressed with every aspect of our stay and can't wait to return!
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 - The beach and pool cabins come with a foot massage, evens are being celebrated.
 - But you can not use is for spa, cabanas, upgrades, or practically anything else and it expires every day.
 - Everything is spa like.
 - The spa services and staff were excellent - very complete treatments, better and at a better price than those I have received in any Toronto spa.
 - The gym was very nice, along with the spa facilities.
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 - This was our 9th trip to an all-inclusive Mexican or Caribbean resort, and Live Aqua did not disappoint.
 - The food is incredible which is amazing because I have never had great food at an all inclusive resort before.
 - The drinks and food are what you would expect from an all-inclusive, some things were very good other things, just so so.
 - I've done a few "premium" all-inclusive resorts in Cancun and they've all been great!
 - All inclusive resort, food, drinks, and room service included!
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 - Rooms were so clean.
 - The gym had everything anyone could need while on vacation and was extremely clean.
 - All utilities and public washrooms were always clean and in excellent condition.
 - The room was nice and very clean,
 - Not only was this all inclusive adults only resort beautiful, and clean,
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 - Xel-ha pick you up and drop you off at your hotel.
 - We were torn between Chichen Itza and Xel-ha and Leo helped us choose Xel-ha.
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Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 9.5 Zona Hotelera, Cancun 77500 Mexico

Grand Fiesta Americana Coral Beach Cancun All Inclusive

4.7

1430 reviews

Trip advisor
cleanlinessxelspamexican restaurantstaying experience
 - The spa is very well-equipped, and the experience was a pleasant surprise.
 - Some positives were the spa was incredible and the beach was beautiful.
 - Our room included a free hydrotherapy session at the spa.
 - We also had a spa day with a couples massage & it was the best massage I have ever had!!
 - After that complaint, we were given a complimentary massage at the spa as way of a sorry for the inconvenience/stress, which I have to say was great.
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 - The best is La Joya (Mexican) which we went to twice and Basilica (French) which is $50/per person extra.
 - On site restaurants are great, loved the Mexican menu restaurant.
 - The restaurants were wonderful, especially the Mexican Restaurant which had a mariachi band on our 2nd visit.
 - My experience at the Mexican restaurant… We were able to enjoy this beautiful place and its delicious food, the attention of Rolando and Azael was excellent, two very attentive guys.
 - We went to the dinner buffet a couple of times, the Mexican evening and BBQ was our Favourite.
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 - GFA delivered on some aspects,
 - Overall had a great experience.
 - He will make sure you have an unforgettable experience.
 - This was the best spa experience of our lives.
 - Fernando and his crew did everything they could to make it a memorable experience!
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 - The only reason we did the pitch was for discount tickets Xel Ha and breakfast buffet.
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 - The facilities and property are clean.
 - Beautiful resort which is very clean and well kept.
 - The room was very clean & much larger than other rooms we have stayed in before.
 - When we went to our room, which was spacious and clean, it had a closed door joining to the next room which we thought was odd
 - Service was impeccable and top notch!
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Phone number icon(833) 313-3142
Boulevard Kukulcan Km. 4.5, Cancun 77500 Mexico
Boulevard Kukulcan Km. 4.5, Cancun 77500 Mexico

Occidental Costa Cancun

4.1

995 reviews

Trip advisor
cleanlinessxelroom cleanlinesscrewsnack bar
 - The rooms are clean, checking was easy, and the people were great.
 - I love this resort, the food is amazing, the rooms are clean and comfortable, and the best part about this trip would be the staff, everyone is so sweet and nice especially Janet, Daniel and Jonathan, made our time here very fun
 - Room was clean and relaxing.
 - The room was clean and the hotel itself was clean and well maintained.
 - Hotel was great and great customer service, room was clean and very nice people!!!!!!!
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 - I had to leave early in the morning for an excursion and the snack bar didn’t have water.
 - Yolanda in the snack bar also made our trip special.
 - There is a snack bar located on the 2nd floor with hamburgers, hot dogs, French fries, topping bar, coffee Machine, drinking fountine, and pastries that’s self serve 24/7.
 - The food in the restaurant and 24hr snack bar is gross.
 - If you’re desperate you’ll eat at the snack bar.
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 - The rooms are clean, checking was easy, and the people were great.
 - I love this resort, the food is amazing, the rooms are clean and comfortable, and the best part about this trip would be the staff, everyone is so sweet and nice especially Janet, Daniel and Jonathan, made our time here very fun
 - I'd like to start with the positives ☺ The hotel is very clean.
 - The hotel itself is pretty good, clean, good food, excellent people.
 - Room was clean and relaxing.
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 - If you want WIFI, don't go to this hotel - barely any service.
 - We had little to no problems with the wi-fi and the covid testing was made quite simple.
 - We did have to work in the am’s and the internet was horrendous.
 - but as we were always using the 2 working outlets to charge our various devices we rarely had an available outlet to plug it into.
 - N/A
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 - Too noisy and smelly!
 - There are fumes from the ferry plus loud noise from the engines.
 - We had to switch our room as it smelled like mold and they took 12 hours to provide us with a different room.
 - The snack bar is old stale food.
 - Room smelled like mildew.
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 - 1:30 hours away from major parks and Archeological sites like Xcaret, Xel-ha, Xplor, Xenses, Chichen Itza, Tulum and Coba.
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 - I spent 4 days in this hotel, entertainment Crew (espexially Daniel and Janet), barmans and waiters are VERY friendly.
 - And more on the staff -- the bartenders, servers, reception staff, cleaning crew, entertainment staff, the hotel manager -- they were all phenomenal.
 - N/A
 - Such a wonderful entertainment crew overall.
 - The entertainment crew was amazing!
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Phone number icon011525570055661
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan Km. 11.5 Zona Hotelera, Cancun 77500 Mexico

Wyndham Alltra Cancun

4.7

2248 reviews

Trip advisor
cleanlinessxelshowkid friendlymexican restaurant
 - Excellent hotel service is outstanding at the Mexican , Italian and Asian restaurants all the hotel staff very accommodating food is great beach is beautiful We have travelled extensively and this is one of our favourite Mexican holidays
 - This is our 5th trip to Mexico and we keep coming back because of the amazing Mexican people and the gorgeous beaches! !
 - It is clean, the staff is friendly and polite, like all Mexicans, it was a little too busy when we were here,
 - 😍 Food is great, specially at the Mexican cafe, which runs 24 hrs and I was so pleased to find that out.
 - The restaurants have good variety , including Azul (all of Asia) And Rosa (Mexican) … and if you don’t want to wait they have one with the international buffet that’s pretty good.
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 - We did not have a good experience with the transportation to Xel-Ha handled by Discova.
 - We spent every day lounging around in the cabanas besides the day we ventured out to Xel ha.
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 - We were charged for night that we were not there, which I understand,
 - but we were charged the $50 so that change may not be in affect yet.
 - Since they just became a Wyndham Alltra I was hopeful we could have used the credit anywhere
 - No unexpected charges.
 - We couldn't PROVE it so only offered room upgrade voucher to come back; NO credit for what we'd lost; then he didn't even leave us vouchers
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 - N/A
 - We also really enjoyed all the nightly entertainment, which was different every might and great for all ages.
 - Entertainment was also fantastic.
 - The entire entertainment team is the best in the business.
 - PROS: The beach, kids club events and what makes everything run - a consistent helpful, friendly staff.
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 - Housekeeping did a phenomenal job keeping them clean though.
 - He location was very clean!!!
 - Positives: amazing staff, clean property, spacious, gorgeous beach, nice pool.
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - The hotel itself is well appointed and is kept absolutely immaculate.
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 - The kids park is a huuuuge hit with the kids!
 - Mom and daughter trip that was wonderful!
 - We had a great time my Kids enjoyed so much the kids' areas, this is a place for family food was wonderful all the times we love the pool area, and everything was super clean.
 - There were even some earlier shows just for the kids.
 - This is the 7th year in a row my daughter and I have come to this resort.
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Default Hotel photo.
Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico

Hotel Riu Caribe

3.9

826 reviews

Trip advisor
cleanlinessxelasian restaurantfood selectionroom cleanliness
 - Visited February 24 Pros: Friendly staff, clean room stocked with water daily, beach was beautiful Room safe was not working
 - Rooms Clean, nothing special,
 - The rooms were clean and spacious.
 - The rooms were clean
 - I had a room on the 8th floor with the best view, the rooms are immaculate and the resort has put in place a great Covid protocol which made me feel safe and confident about using the facilities.
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 - The in-room drinks are super cheap and nasty,
 - The food was disgusting.
 - Secondly, the furniture is too old and smell.
 - The bathroom/water smelled like sewage.
 - LOTS of mold in the pools.
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 - but that's no different to any all inclusive seperate Asian steakhouse and Mexican restaurant.
 - We tried all the additional restaurants and the Asian was the only one which we enjoyed, also didn’t enjoy the steakhouse as some of the food they serve is the same as they do in the afternoon for lunch and didn’t think it was good quality.
 - The Asian restaurant was ok. Mexican restaurant was good.
 - The Asian restaurant was great at night and we ate their twice.
 - I enjoyed the food at the asian restaurant.
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 - Lovely clean hotel..
 - Visited February 24 Pros: Friendly staff, clean room stocked with water daily, beach was beautiful Room safe was not working
 - but it is clean and the all inclusive items are good.
 - Rooms Clean, nothing special,
 - It was brilliant. Spotless.
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 - Glad my two days in Riu Caribe I spent them at Xcaret & Xel-Ha.
 - Took one excursion from TUI to XEL-HA and that is it 5 of 5 I could go on , we had a great time everyone’s experience is different .
 - Xel-Ha (sounds like shell-ha) Lovely day out snorkelling in a large
 - Xel Ha park was incredible.
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 - Great hotel can't fault it, good selection of food although becomes repetitive
 - The main buffet always had a good selection of food to choose from.
 - The restaurant options do not disappoint & the buffet restaurant was our go to with endless selections, including for me as a vegan.
 - The selection of drinks is pretty good.
 - THE ROOMS: Every room in this resort faces the ocean, so even the least expensive room selection will come with a balcony and ocean views.
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Phone number icon(800) 578-2900
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico

Omni Cancun Hotel & Villas

4.6

1827 reviews

Trip advisor
cleanlinessxelspaall-inclusivefamily
 - Covid doesn’t stop these guys when it’s time for good family vacation or friends !! !
 - The staff went above and beyond to make us feel like family while we were here.
 - There is great service and there are lots of shows to enjoy with friends and family.
 - Our family just returned from the Omni with this being our fourth stay at the resort.
 - Family friendly resort with lots to do and right on the beach.
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 - Ruben gave me an Omni therapeutic massage and it was absolutely amazing!
 - We hired the cabana on the beach and had package 3 which included champagne massage seafood platter and waited on hand and foot I’d highly recommend it
 - N/A
 - Amazing rose body scrub and Omni massage hot stone and reflexology by Gaby.
 - N/A
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 - You made it special And the steak was wonderful the company and the service was impeccable!
 - Very good service, clean and comfortable stay in the villa of Omni Cancun Hotel and Villa.
 - The food is plentiful, the drinks are delicious, and the resort is absolutely impeccable.
 - Resort is VERY clean, rooms, also.
 - Reasonably clean
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 - but quiet, which may be the aim since you're at an all inclusive anyway.
 - The food was as you expect at an all inclusive.
 - even tho it’s an all inclusive.
 - Breakfast is really good and so much better than other all inclusive hotels.
 - We got room service once which was an additional $5 with our all inclusive, super convenient.
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 - My only complaint on what was a great week was the tour to Xel-Ha.
 - We took two all-day excursions: XEL-HA PARK: The first was Tuesday, with an all-day trip to Xel-Ha Park that started at 7 a.m.
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Phone number icon(844) 526-0240
Blvd Kukulcan Km 17, Cancun 77500 Mexico
Blvd Kukulcan Km 17, Cancun 77500 Mexico

Iberostar Selection Cancun

4.3

840 reviews

Trip advisor
cleanlinessxeljapanese restaurantrestaurant reservationgrounds
 - The buffets had tons of choices of food, and the food was fairly good (I say this because we went to Xel-Ha, and the buffet food there was better).
 - N/A
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 - They would say all their restaurants were booked and each time we saw them they were at half capacity at best.
 - reservation for restaurants must be done for the entire stay as most were already taken
 - You also have to make reservations to have dinner at one of the restaurants and they are always booked.
 - Our concierge, Enrique welcomed us, made our dinner reservations, and provided us with any information that we requested!
 - I actually cancelled our second dinner there; - Buffet: we ended up going to the buffet after dining at the restaurants.
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 - i always tip them here anyway cause they work hard The pool is really clean and beautiful!
 - It was VERY clean and smelled amazing.
 - The resort was clean and beautiful!
 - I must say the view from my room was decent, overall room was clean definitely old and outdated.
 - Very clean.
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 - Our best meal was at the Japanese restaurant.
 - Then guest relations booked us at there Japanese restaurant they were rushed the whole time, to get us out and get the next reservation in.
 - Chef at the Japanese restaurant had lots of trouble with his tricks, maybe he was new.
 - The food and restaurants were ok. Best restaurant was Japanese.
 - The restaurants like the steak house and japanese resturant were okay.
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 - The grounds are beautiful and well maintained.
 - General - the general grounds of the property are beautiful.
 - The grounds are VERTY well kept, the landscaping is top-notch and beautiful.
 - There is a protected turtle breeding ground even here.
 - Grounds are nice.
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 - We went without a warm shower until 2/26.
 - half the time there wasn't even any soap.
 - This is a very basic hotel, basic service, basic amenities, and not a pampering/relaxing vibe in any way
 - The tubs had dirt all in the grout and the hallways were filthy.
 - The rooms are old where some of the drawers were broken, mattresses were severely saggy in their middle, tiles around the faucet were broken and glued back.
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Blvd. Kukulkan 18.5, Cancun 77500 Mexico
Blvd. Kukulkan 18.5, Cancun 77500 Mexico

Crown Paradise Club Cancun

4.2

2880 reviews

Trip advisor
cleanlinessxelkid friendlyadultmexican restaurant
 - One night in the adult bar we were amazed at how busy it was and he handled all the orders with ease while looking like he was having the time of his life.
 - Food expectations should remain realistic for adults.
 - There were activities for adults too,
 - Highly recommend getting the Adult Crown Paradise Club upgrade.
 - Gabrielle is an awesome bar tender at the adult pool and works very hard to make sure everyone has drinks.
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 - There was no reservation booking desk for outside excursions such as xel ha which I was surprised about
 - Did Xel-Ha (great, go on a sunny day), Xplor Fuego (fantastic, you must go), and a Cenotes tour (great day out) the 3 trips cost over £600 for all four of us including all food drinks and transport so not cheap
 - We would recommend the Jungle tour on the speedboat, it was one of our most enjoyable days, as well as the Xel-Ha natural water park!
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 - Our daughter loved going to it!
 - Elena always remembered all of my kids names, (including their nicknames).
 - Me and my kids had so much fun.
 - The kids all loved it
 - We vacationed with children and grandchildren.
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 - N/A
 - The room was disgusting.
 - If you wanna sleep like you live with the flinstones book here 😂 the smell of the buffet still makes me sick .
 - It is disgusting.
 - The rooms were disgusting and the beds were not comfortable.
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 - The rooms were always clean.
 - I have never seen a bar area so clean.
 - The property is clean, the staff is extremely helpful and friendly, we felt safe, the kids could easily navigate the property without a ton of supervision (ages 9-11), waterslides and pool options were awesome.
 - People are ready to serve with best attitude, the place is clean and has lot of food options.
 - The hotel is good, clean, and nothing that would ruin a hotel
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 - The Mexican restaurant IS great
 - The Mexican restaurant was probably the best food we have ever eaten.
 - It's mainly Mexican cuisine if you are ok with that.
 - Specialty restaurants: we didn’t go to the French (required dressing up and kids weren’t allowed) Seafood, Mexican and Italian were very good, Steak house was just okay.
 - Mexican restaurant is fantastic- we went twice.
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 - We spent an hour every morning on the phone trying to reserve a restaurant.
 - Desserts are bland and small selection The a la carte can only be booked via phone between 8am-2pm,
 - You have to call each morning starting at 8 am to make a reservation for only that night.
 - Plus you can only get into one of the better restaurants by calling a reservation number about 50 times at 8 AM or else they are all booked up.
 - but she never returned to the call.
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Blvd Kukulcan Km 20 Lote 64 Bis 2a Etapa Seccion A, Zona Hotelera, Cancun 77500 Mexico
Blvd Kukulcan Km 20 Lote 64 Bis 2a Etapa Seccion A, Zona Hotelera, Cancun 77500 Mexico

Royal Solaris Cancun

4.5

755 reviews

Trip advisor
cleanlinessxelkid friendlypool restaurantactivity restaurant
 - Our room was clean and comfortable.
 - Hotel is very modern and clean and rooms are very spacious.
 - Compliments to the chef for making such great streak!
 - The Good: Clean overall.
 - The pool was very clean, the activities were very engaging for both the kids and the parents.
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 - The food was amazing.Me and my kids really enjoyed our visit to Royal Solaris.
 - we checked our the children area and it looked good as well.
 - Plenty to do for kids.
 - N/A
 - He was patient, translating the items on the menu and with the kids.
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 - At Marco polo resturant, food is excellent.
 - Food and service was overall good.Our waiter Delfino from Marco Polo Restaurant was amazing.
 - Marco Polo restaurant, was amazing.
 - I wanted to especially mention Marco Polo restaurant here.
 - Absolute Wonderful We had dinner at Marco Polo Restaurant, the food was wonderful from preparation to presentation, very pleasing.
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 - In addition the wifi sucks!
 - WiFi was a bit sloppy
 - 1) The wifi sucks.
 - If it wasn’t for the poor WiFi I would’ve rated this place a 5.
 - Their gift shop internet was down.
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 - Go see Xel Ha the outdoor natural aquarium for snorkeling and zip lining and jumping off cliffs as well as Mayan Adventure Tour w/ caves, snorkeling and mini zip line.
 - The front staff also helped me confirm a trip to Xel Ha.
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 - in the day time or to have dinner in pool side bar.
 - The food is average, there's a buffet for breakfast and dinner, 4 lunch options around the pool and a couple restaurants you can make reservations at for dinner.
 - The wood fired pizzas by the pool are delicious
 - The food is good and always fresh (wait in line for pizza by the pool, it is worth it).
 - Clean workout facilities with lots of options, breathtaking views from the pool and great restaurants, and so much entertainment!
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