The resort is maintained very well, and was very clean during our stay.

Rooms were nice (newly renovated from what I understand) and very clean.

The rooms are maintained very clean and the fridge is well-stocked.

The hotel was very well presented and clean, fixtures and fittings weren’t totally perfect (slightly wonky toilet in one room and gurgly plumbing in the kids room when you flushed the toilet)

The room was clean and well stocked with great views, and the bed was comfy.

Positives:
Lovely refurbished hotel, clean and well designed.

The resort underwent a complete renovation and re-model in the summer of 2023, and EVERYTHING is brand new and impeccable.

We loved the fact everything has been recently renovated, everything was lovely and clean.

Rooms are perfectly clean and furnished very nice with warm colors.

The rooms like the entire complex was immaculate, very well furnished and exceptionally clean.

Lovely hotel, everything was clean and comfortable.

Newly renovated rooms are clean and the beds are comfortable and the blackout blinds are great, couldn't hear any noise outside or from other rooms next door during the night.

Spotlessly clean, the whole hotel is immaculately clean and well tended.

The rooms are very nice and the entire resort is very clean.

Renovated outside and renovated and very clean rooms.

The staff here are what make the place, it's super clean and run very efficiently.

but  this while what I am getting is disgusting hot dogs?

3 places to smoke, if your a smoker  which are not adequate for hotel this size.

The middle pool is a pool bar where people were just drinking until they couldn't stand up, smoking in the pool, and we even saw someone taking substances.

If you’re a smoker, I would strongly advise against this hotel.

Another one boiled shrimp not cleaned black line. Disgusting

Our room did smell of sulphur on occasions and the fan does make a noise which you can't switch off so some light sleepers may struggle.

There are staff raking that up each morning and it’s nothing like smelly seaweed and didn’t deter anyone swimming in the sea.

First off the rooms had a horrible mold/mildew smell that was making me feel sick, our rooms were NEVER cleaned unless we requested on the app and even so no fresh towels brought / toilet paper refills.

Areas for improvement: 
We saw many people smoking throughout the resort in undesignated areas, which we found very annoying.

The rooms were a bit dated and the bathrooms could have been cleaner, there was black mold in ours.

Day we checked in, the room had pillows and bed that were giving off a stinking smell, same with curtains
2.

but of course people had to ruin it by leaving their garbage behind, we found broken glass, straws and cigarettes :/ Food was very poor, only friuts and vegetables were great also staff was very helpfull and nice.

even though u tell them constantly you don’t smoke not a very good way to welcome holiday makers absolutely disgraceful behaviour

No air in room bathrooms, insufficient room lighting, red stained mirrors, pee on the side of the toilets.

Our friends had trouble with electrics on floor 9, blowing lights, hair dryers ect…fuse box looked old and looked like required maintenance, this happened after rain, so probably water in the electrics, they had to sleep with no lights or electric, with a smell of burning, was not resolved until next day, their last day.

Everybody smokes, everybody is loud and inconsiderate of others having a relaxing time.

Multiple Cigarette burns on the plastic table.

The hotel has an amazing protocol for COVID in every place, not just in the hotel also outside the premises including parks "XCARET".

Glad my two days in Riu Caribe I spent them at Xcaret & Xel-Ha.

however I was happy to stay around the hotel in the day as there is plenty of entertainment and time for relaxation, and I saw plenty of the “real México” on the three trips I went on; Chichen Itza, Xcaret and Isla Mujeres (all of which I highly recommend).

Hotel was a good base from which to do some of the Xparks and this time we had a fantastic (but long day) at Xcaret.

Tui rep also didn’t tell us with any Xcaret trips, if you keep your wristband on you can go up the Xcaret view tower in Cancun for free the following day!

Went to xcaret and xelha and coco bongo all a must visit plso visit la isla shopping centre has a pepsi max ferris wheel to look over cancun amazing vie $275 pesso or $15 us dollars it toom you round 5 times also visited a museum you can get the bus costs 12 pesso each way buses run 24hrs a day if ur not at a bus stop the bus will stop

This hotel has a foam party every Thursday 3 -5pm in the quiet pool near the the pizza and drinks bar and a beach party on a friday night both gd.

First we did Xcaret and watched the evening show - very good

While we were there we went on a lot of excursions including Xel-Ha and Xplor which we booked ourselves through the Xcaret website before going, and a few excursions through Thomson while we were there including the catamaran trip to Dolphin Discovery where we swam with dolphins, nurse sharks and fed the manatees and a trip to Garrafon Park, and Chichen Itza.

Hotel Riu Caribe

smell

Parking

Free internet

Pool

The beach area is clean and a great place to hangout.

We took a family vacation to Cancun at the RPP, the property was beautiful and very clean, the staff was friendly.

but given the cleanliness and the wonderful staff I opted for 3 stars.

Pros : Great staff and service; great food; nice room, spotless.

but is super clean and the staff is amazing.

The rooms were clean and had a great view.

Pools and beach were clean and beach chairs were plentiful and comfortable.

Staff did a great job keeping our room immaculate.

The resort has 5 pools, the VIP pool very clean and comfortable.

We were last there 5 years ago when everything was cleaner looking and not scuffed in so many places.

The rooms are modern, attractive, clean, and importantly: very quiet.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

The room in the main building (top floor) was very spacious, clean and had a wonderful view
3.

Clean rooms and great service from the staff!

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

We booked 2 excursions through TUI to Xcaret and Xplor.

Hotel Riu Palace Peninsula

Free parking

The resort is super clean, service is impeccable, breakfast is great.

but had sargassum seaweeds that were cleaned off the beach every morning.

Hotel was super clean and staff was so friendly and kind - most do speak some English, if you need it.

The hotel rooms, public areas and grounds were really nice and clean.

Clean, comfortable and the location is perfect.

but what I found was the same immaculately kept Hotel and great service that I experienced in 2009.

The rooms are spacious, have good facilities and are kept spotlessly clean.

The grounds are so well kept, there seems to always be someone cleaning something, the pool is huge and clean and the beach is right there in front of the hotel and is stunning.

but budget friendly, clean and has a beautiful beach.

The beach is clean and the water is so clear.

It is a beautiful and well maintained hotel situated on a beautiful pristine beach.

The resort is very clean and well maintained.

We had a one bedroom suite, and it was a good size and very clean.

The rooms were decent size and very clean.

Clean with crystal clear waters and not many vendadores.

It is clean and quiet hotel that has many amenities required onsite.

They will bring a credit card machine to you.

They charged my card instead of blocking it on checkin.

When we went to the pool, we were told we need a special card to get ONE towel.the staff was friendly and the restaurant ok.

They charged me 15 dollars an hour for my requested late check out.

Once we arrived,  the hotel claimed that we were a no show and sought to charge us full price for both nights for each of the reserved rooms.

I called to cancel the booking and they charged me $120 and refused to refund it.

:-)   So I called Expedia and they ended up giving me a credit so i stayed rather than try to push further.

I kept explaining that we were not able pay at the moment because we didn’t account for that charge

One minor issue was that we were charged a $50.00 upgrade fee, (we requested ground floor/ pool or ocean view), she said she had one room for us,

but we were charged even more money to get the second room even though it was the room that we should have been given in the first place.

When the credit card company disputed it, they refused again.

Yes, we paid the extra charge for an ocean view and kitchen.

They charge extra fees for everything here: if you don’t wash all the dishes in your suite - fee.

We put a travel alert on our card and used our debit card with no problems.

Kudos to Cindy, the graveyard front desk young lady and Isatchel, our room service person in charge.

The only reason I gave this property 4 stars is because a) they gave me one voucher for a beach towel which entitled me to only one towel for 3 days b) I ordered drinks on the beach which I paid for by card.

Third problem to get an inner court or Seaview room there is an additional 45 dollars charge - their website states that there is a possibility of getting a Seaview with no charge!

Also , enforce the no smoking rules in the restaurant.

I think because it was hurricane season the beach had a lot of seaweed that smelt really terrible and meant I didn’t spend much time at the beach.

Unfortunately the seaweed was in the water and it smelled awful.

but a very slight downgrade and the bathroom had a very damp smell.

Nasty greedy horrible people don’t give them your business.

Only down side was bathroom smelled sewer-ish, and pool area needs music!

We were welcomed by a horrible stinging smell as soon as we entered our room.

Standard rooms were shabby,run down and smelled funny.

There was definitely no room for 4 people and the smell was atrocious.

The room was in need of repair and smelled, asked for items that were not working and never did get the things I asked for.

Poor service, low quality amenities, short of laundry coins, bad smells thru the hallways, the beach right in front is beautiful.

The octopus was the center piece and it was disgusting, and not eatable.

Treating their guests like cash cows and not replying to their mails once they leave is disgusting and no hotel should allow itself to do it.

Your balcony is no use, unless you don't mind the traffic noise and waste gas smell.

We got the so called one of the most beautiful suit, and the bathroom was roting, and the room smelled disgusting.

but NO ELEVATOR, older property, beachfront is greater but room did not meet my vacation expectation there were rotten decay in the bathroom and the room had poor ventilation.

We got in at 1:00 a.m. after long flight delays and were placed in a room that had just been painted and smelled of enamel.

I've stayed in, I don't know, hundreds of hotels, and that's the first time I've encountered that

BEACH SMELLS LIKE GASOLINE:   This is more of a Cancun problem, than the hotel itself,

I recommend Mercado 28, Isla Mujeres, Xcaret, Valladolid, Chichen Itza.

Having already been to Tulum, Xcaret, Xel-Ha, Chitzen Itza, Isla Mujeres, etc.

My friends and I did the Xcaret trip for $100.

While in Cancun try to visit Chichen Itza, Xcaret and Tulum.

We went on several tours (like xcaret, cozumel, chichen-itzá, tulum and cobá) so we didn´t spend much time inside the hotel during the day

If I had it to do over again, I would do Xcaret.

Also, when we took tours to Chichen-Itza and Xcaret, we were among the last ones to be picked up in the morning.

Beachscape Kin Ha Villas & Suites

creditcard

Free High Speed Internet (WiFi)

The bathroom could do with some updating and the Wi-Fi could be a bit faster

The stagnant water would drip down from the corrugated roof down to the fruit garnish, and work surfaces.

We hope they can fix the sewer smell in the bathroom, other than that it was a great stay. :—————————————————-

Yes- some of the rooms need the odd maintenance job completing such as bathroom door locks not working or batteries dead in the safe-

The bed sheets wasn't changed for the whole two weeks we stayed, we had to get our own towels & toilet rolls,it took two of us to open & close these patio doors!

This issue was never addressed as well, and we had to essentially push the ceiling up every time we entered or exited the bathroom.

Our bathroom was dirty, there was mold around the toilet and around the shower.

Mould in bathroom, patio door wouldn’t close never mind lock, fridge broken, leaking air con unit so water over the floor (dangerous).

Shower water temperature changes from really hot to really cold atleast a few times while taking a shower.

When I got my room, the toilet was dirty and used.I will attach picture of it.

There are water and ice despensers for water (would have saved me money on my first night if someone had said), there are no showers other than those on the beach to use upon check-out & the bars stop serving drinks when they feel like it.

On a different day out soaps & towels were replenished while there was a DND sign.

but the staff (despite viewing the room and agreeing with us) did not seem willing to move us and we did not want to be in a room with mould due to existing health conditions.

After many complaints the toilet would still not flush.

The bathroom floor was wet when we went in and the bathtub and the sink are not clean well.

Shower was slow draining reported to reception and nothing was don
Bathroom filthy with smelly drains to limescale on shower head upon arrival.

-You can just plug in 1 device in the whole room (another one in the bathroom).

Unfortunately my mother became ill overnight (nothing to do with the hotel or its amenities) so our first full morning at the hotel was rather a panic as a doctor was needed.

The hotel facilities I would say were basic, shower was liking a bit.

there was mold in the bathroom underneath the sink on the walls.

🙂🙂🙂🙂
Albatros restaurante is the best in the hotel Flamingo, beautiful wiew, beutiful beach, everything is clean.

Many good people keeping the place clean.

The hotel itself is good, the room is clean and spacious.

If you are looking for a clean bed and bathroom on a budget that allows you to sample the delights of Cancun, this is the perfect place!

The beach was clean, the bar tenders were super friendly.

The beach outside the hotel is dirty with sea weed and the water is very rough to swim in.

My partner and i are sorry to be leaving just had a great 2 week stay at flamingo resort cancun 
Pros 
Room was fantastic with stunning ocean view and super comfy bed the colours of the ocean and clean sand weather was decent an average of 32 degrees few storms and overcast days

The room was clean and tidy the views were absolutely stunning and couldn’t be faulted.

The dining room is very clean and the food is delicious.

The beach is steps away from the property and  the rooms are always clean.

The rooms were clean, very comfortable, and the staff was amazing.

It was spotless, our bed linen was changed every day.

but clean and the mattresses were very good (I suspect new).

You really do have to go out onto the street - a lot of unhappy smokers.

And who knows how much urine must had been in there. 5.

So all in all weekends are one big party with drinking and smoking ALL night long and weekdays are kids in the pool screaming and throwing water on you when your sun bathing then laughing and running away.

Imagine the smell it caused the room to have.

Oh no smoking policy by the beach or by the pool.

When we walked into our room we can smell the mold immediately.

Room disgusting,  need refreshments, even been clean , feels like still dirty.

Well the rooms are nice the staff are nice if you tip them 

No bars on beach no smoking on beach 

Food is very poor

The beach views are very nice makes up for the bad points 

Transfer from air port to hotel via Tui Was worse than poor I complained to head office

A smell was coming from the drains, so we covered all the drains with wet towels.

The bathroom sink appears to have someone else’s DNA in it and the tiled floor is way too dirty to walk on without shoes, did I mention it stinks?

Check in was at 330pm- did not get to go to the room till 430pm, when we got to the room, the ground was wet, several water spots in the tile creases and the room was odious with bleach to mask not only the musty scent of mold

The next day we went to xcaret we where out of the hotel from 7am to 10:00pm.

My family had a great time we stay 7 days the hotel was clean they are really good service, we love the pool they have like two pools and hot tub and they are really clean.We went to Xcaret and we also had a great day there.

Overall I had a nice stay, the weather was awesome and staff was friendly and helpful, If you want to book tours talk to Ray from Lomas Travel who's right next of the front desk, we booked Xcaret and Cocobongo with him at cheaper prices.

I recommend doing Xplor, Xel-ha, Xcaret, and the Chichen-itza tours/activities for your Cancun experience.

Xcaret is worth the money if you like snorkling, dolphins and informative Mexican History shows.

Very convenient to book tours to Xcaret, Bullfight, Xel-Ha, Jungle Tours from comfort of own hotel.

We added a Swim with the Dolphins to our XCaret Tour after we arrived at the hotel.

We booked a day trip to xcaret through the trip people at the hotel.

Flamingo Cancun Resort

bathroom

The unit is clean and spacious with everything you need.

Beautiful bright and very clean rooms with pleasant and accommodating staff, on the northern end of the island.

Nice and clean hotel near to the beautiful beach, with very good location to restaurant and some shops.

Excellent place clean and very beautiful.

Very clean, excellent views and one of the best beaches on the Isla.

Excellent service, the room was very clean and excellent, I liked that it has an elevator and the pool with warm water for the children.

We really were impressed with the cleanliness and design of the hotel.

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