The beach area is clean and a great place to hangout.

We took a family vacation to Cancun at the RPP, the property was beautiful and very clean, the staff was friendly.

but given the cleanliness and the wonderful staff I opted for 3 stars.

Pros : Great staff and service; great food; nice room, spotless.

but is super clean and the staff is amazing.

The rooms were clean and had a great view.

Pools and beach were clean and beach chairs were plentiful and comfortable.

Staff did a great job keeping our room immaculate.

The resort has 5 pools, the VIP pool very clean and comfortable.

We were last there 5 years ago when everything was cleaner looking and not scuffed in so many places.

The rooms are modern, attractive, clean, and importantly: very quiet.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

The room in the main building (top floor) was very spacious, clean and had a wonderful view
3.

Clean rooms and great service from the staff!

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Last day we went to Ventura Park and swam with the dolphins!!!

Hotel Riu Palace Peninsula

smell

Free parking

Free internet

Pool

The beach is nice and clean and the sea hammocks are fun to get it.

The rooms in this section are really nice, bright, clean.

The beach was clean and good snorkeling from shore.

My waiter Marco Victor Fidel at the Sens Cancún Careyes gave me impeccable service.

The service was great and the pools were very clean.

The hotel and rooms very clean and comfortable.

EXCELLENT Service from A-Z
The hotel was spotless thanks to people like Kena the lobby window washer who warmly greeted me daily and attention to detail in cleaning.

The hotel was Beautiful - the grounds were lovely & well maintained, the room was comfortable, clean, nice & large, the restaurants & bars were indeed Five Star quality, the pool & beach area were fantastic!

Visually the hotel is attractive, clean, tidy and well kept.

Very good service and the staff so helpful (Fernando Diaz)did very nice photo he give very very good service to us we give them 5 stars to all the staff and service very clean and organized we will be back soon too

The beach was not super packed and it was clean

The restaurants are great, friendly staff,  clean property!

Otherwise, our room was comfortable and clean.

The restaurant was clean and the food was delicious.

Stores close at 6pm no entertainment, nothing to do after pools close, adult entertainment is only for “club members and no kids allowed” 

All  “2” elevators break down daily,,, mind you neither have AC and got approx 6 people tightly in each….. when they do work they stop at every floor without

3.Hotel elevators never worked and there was no AC and the buildings were uncomfortably hot.

The wait for elevators were long due to one broke down.

Elevators don't work- people were stuck inside!

We were on the 10th floor and with 2 tiny elevators that take forever you can imagine how frustrating it was to come all the way up to your room after a long day of travel excited to finally put your bags down and hit the beach-

There are 2 small elevators that barely fit 4 people in and are disgusting, slow and old.

The elevators are extremely slow, so best to stay on a low floor and take the stairs.

There are just two lifts servicing all 10 floors so it was a constant wait for the lifts (and only one working at times).

What I didn’t like are the elevators line ups.

For such a big hotel, the elevators are very tiny.

but still room for improvement in some areas such as maintenance on floor tiles, elevator buttons, arcade games, and entertainment.

Our building only had 2 small elevators that were always busy.

There was no AC in the lobby or elevators or hallways.

The big cherry on top was the same day they were going around knocking my mother got stuck in the elevator for over 30 minutes and no one was aware until I went to the front desk and complained.

The manager who checked us in just gave us the keys and said bye, we never received a welcome and where restaurants were located, location of our room or elevators, no orientation of the resort, I asked for information and had to get each piece of information one question at a time, and I am fluent in Spanish.

The elevators break down like three times and there are only two elevators so that can get annoying.

There is a single elevator around the corner that is much faster.

Ohh almost forgot careful when u get on the elevator it dropped from 8th fl to 2nd fl and when reported the receptionist at the desk stated “ ohh that happens sometimes”😳REALLY! !

but not at Oasis Palm (there’s one only in the lobby near the elevator and when you first enter the building).

However if you plan to visit places on your own such as Tulum, Chichen Itza, Xcaret, Ventura Park and the 3D Museum it is best to rent a car and drive there.

The Sens Cancun

elevator

Parking

Wifi

Stay there one night 
Room was big, clean, very quiet.

but after that we and our luggage were taken to our room, We believe that the driver told the bellman the we were people that tip, which might mean that your experience could be different,

The room was super nice, good size and supper clean and modern, with a great two person shower.

Lovely hotel
Clean 
Food was awesome
Nice rooms awesome bed and everything Marriott standards 
No water for drinking so you would need to purchase it in the convenience store attached to the hotel .

Gym was clean and equipment was in great condition.

Extremely clean, well-appointed rooms and public spaces.

but the bed was clean and comfortable and the shower had all the amenities we needed.

Check in is always quick and easy, the rooms are clean with a comfortable and there was plenty of hot water in the shower.

PROS:

- Close to the airport
- Complimentary airport shuttle
- Room is clean, the temperature can be controlled, it's dark at night, and it's quiet
- Sleeping room windows open (they're screened)
- Comfortable bed and pillows.

The rooms were clean and comfortable with all of the western amenities that you would expect in a hotel of this level.

I would suggest that the stained sofa in my room be cleaned, and suites with a fridge also get microwaves.

At that price point I’m just expecting clean rooms (which they had) and the hotel staff was very nice.

Our room was clean and we rested comfortabley.

The hotel is very clean and the rooms are well appointed and modern.

The rooms were clean, the service was great, and the restaurant in the hotel had a great variety of food options that were delicious.

but feel compelled to mention only two English channels on the TV in the room are CNN and Fox News (lol)

Only positive is the room was clean and relatively modern, as you’d expect of an airport courtyard.

Although is not an expensive place, it really isn’t worth what they charge.

Went down to the bar, had 3 margaritas, chips with salsa and an order of chicken wings, bill was $52 in US Dollars, we paid in pesos with our credit card, came out to $42 US without tip.

891035339

We got dropped off here by TUI  the company that doesn't talk to it's customers.. for a night of no water or food and a day of food you'd be embarrassed to put in the dustbin, incase the council tried to charge you for the removal of a biological hazard .

At the restaurant, service took forever & the waiter kept trying to give himself a larger tip when he finally decided to cash us out with the credit card machine.

When I drive, they allow me to leave my car for upto a week for no extra charge.

but that was immediately cut short when I had booked eight days through my agency, and the hotel tells me I have only one day booked and have to pay an individual tax of 58 pesos every day (they then charged me 91 pesos for the first night's tax.)

The price was cheaper than most of the alternatives in Cancun, particularly when taking into account the outrageous fares taxi drivers charge to take people to the airport.

The only thing was that when we checked in they charged us $25.00 more than what we had been told on the website.

If you encounter this, make sure you pay with a credit card!!

I took the key card, went to the room and that was when it just got worse and worse.

Second, when you get to the hotel the dumb clerk made me place a deposit when I had paid with points and they had my credit card on file.

I needed to go back to check in and renew my card!

Someone came up to the room to see the card receipt and confirm we payed.

The only thing was that you couldn't charge anything to the room so be sure to bring your creditcard or cash with you when you want a drink after swimming.

I’ve never seen a hotel charge you upon check-in, and not have a final bill upon checkout.

though I paid online, I was asked for a credit card, a common practice.

They ended up charging me twice for my room so had to send a complaint to Booking.com and a refund for the extra payment was refunded.

Food was not brilliant and felt very annoyed at being charged $10 for two small bottles of water - everywhere else we went in Belize, Guatemala water was free!

I can see why it’s billed as a business hotel because you wouldn’t want to stay for a full blown holiday,

The front desk claimed that the phone never rang.

The only minor downsides were that I wasn't able to get a very good signal on my phone using my data plan.

but wanted to get off call so she ended up hanging up on us.

Several items were missing from our possessions including expensive cologne, my cellphone, my fiance's engagement ring and even the wedding band from the box it was in, her anxiety medication, even the flamin hot cheetos I got her from America.

It would help if they answered the phone.

I told him it was only a phone in my bedroom.

I called two days prior to the arrival date and the representative told me that when i got to cancun airport, just call the front desk and they will send the shuttle to pick me up.

The telephone number starts only with 800.

At precisely 4:10 AM we get a wake up call to the room - we never requested a wake up call let alone at 4:10 AM!.

When we were departing I had to get mad for someone to call and give us an ETA on the shuttle.

After spending an afternoon trying to reach the hotel and being forwarded by front desk to reservations, disconnected, forwarded to reservations, forwarded to a Miami call center (×4), before finally reaching an employee who took our reservation as we pulled up at the hotel.

Attempted to call 10x+ times and still no pickup.

The instructions say to call a certain number on arrival.

The hotel room was loud, as in we could have carried on a conversation with the people in the room next to us and the doors slammed on the hall like a prison cell.

Shuttle service from airport was a bit problematic as we had a hard time figuring out how to call a Mexican # from a US phone,

Then it took 1 hour to check in standing in line,family of 4 in front and another man.So now we know why the phone was not answered.

One important note: I left my cell phone in the taxi that dropped me off.

Every noise from the hallway could be heard including a 2:30 AM room service call and early morning staff conversations at 6AM.

Just before its delivery, I tried to call for another request,

even though they told us to just call them when our flight landed.

but the hotel is RIDDLED WITH BLACK MOLD.

Lastly all od their soaps, shampoo, conditioner, and lotion smelled horrible like laundry detergent.

Stayed here before and carpet was moldy and there was smell of mildew in the bathroom.

Bathroom shower curtain was really dirty and disgusting.

It was so strong that my nose burned and i got a headache.

but not enough to make a stink), and we were charged for the breakfast – it was not taken out of the incidental charges.

No musty/moldy smell that you sometimes get in the tropics.

Room was the biggest disappointment, the first thing I noticed was hair in the tub and a terrible mildew smell, the shower curtain had stuff growing on it.

So much humidity it was disgusting to sleep in it.

If you head to the pool don't swim as it is filthy.

The pool was disgusting - not quite sure why they’re associated with Marriott.

The bathroom drain backed up spilling about an inch of foul smelling waste water on the bathroom floor.

The water in the hot tub smelled like old shoes/bad cheese and the pool water did not seem to be chlorinated.

Fifth, the room had a chemical cleaning smell that was unpleasant.

My only issue (overall and) with the room is the smoke detector.

Bathrooms are dirty, carpets stained, musty smell.

*The hot tub's water temp was lukewarm
*Room service took too long, and the delivered tortilla chips tasted rancid, and the guacamole was bland
*Lobby water dispenser barely works

If there was a beach within walking distance of this place, we'd probably stay here during every visit to Cancun.

Very close to Ventura Park which you must visit if you travel with kids.

Courtyard by Marriott Cancun Airport

phone

creditcard

Free High Speed Internet (WiFi)

(1) no water for taking a shower for one day,

But even then, I wasn’t crazy about the bathroom, mole on the walls, toilet seat was nuisance, made noise just to put the lid up or down, the AC was on top of us at night, I ended getting sick.

Our balcony was SLIPPERY when wet (as was the bathroom, same tile) so be careful.

So after gingerly getting into the lumpiest bed I’ve ever slept on and trying hard not to need to use the bathroom, was woke and went to breakfast….

However, rooms are old and could use a little TLC, pieces of the shower were falling apart.

mismatched sinks and faucets create spills and more work for cleaning staff).

Our room smelled damp, had dripping faucets, a loose toilet seat and more of those little flaws.

The room we got was small, with a fungus in the bathroom and a terrible smell.

There were strange smears on newly installed surfaces and construction dust on edges that were not checked after construction “cleanup.” Shower had no place to put soap or shampoo or related.

Cons:
- Room is kinda outdated: you can hear people talking from the outside all the time, the faucet was leaking, the toilet wasn't flushing, etc.

Overall cleanliness is medium   and leaky shower heads and faucets and storing odor like fresh paint was the  drawback.

Shower heads were so dirty that I couldn’t look at it if I wanted to continue bathing.

Entering at the ground floor level, we went straight from the outdoor door to where the bed was, the place was boiling and the air con didn't work, there was a gap around the whole door so you could see people walking past, the toilet didn't flush, the bathroom didn't even have a proper window and the floor was awful.

We quickly discovered that the toilet didn't work (blocked) so tried using one of the public toilets on site - this was also blocked so was unuseable.

but spotty- best in lobby and buffet restaurant 
Rooms-in high disrepair with leaking showers, toilets and sinks
Big leaks and fall risks.

We had A TERRIBLE night, the pillows were extremely old so it was just lumpy from beginning to end, the most uncomfortable pillows I've encountered in my life; the lavatory in this new room was working even less than the other one.

Bedsheets were dirty, bathroom dirty, almost no water coming out of the shower, it made a horrible noise when we tried to use the shower.

On the top of that air condition fan was laud and toilet broken.

There were no  bath/shower towels in my room, there was a pool of water in the shower, as the floor was not level, there was a panel loose in the bathroom wall (access to plumbing), the toilet seat was loose and the toilet roll holder did not fit properly, so if you tried to use it, the roll and attachment fell out.

While it rained, Roof of restaurant leaked on whole lower level so you couldn’t sit there.

Room was large and clean with no musty smell or mold.

Good holiday vs quality/price
not too big resort, Clean, good food and staff
special thanks to: Oliv, Rommy, Ruby, Louis, Jorge, Santiego at the bar and at the resto/buffet:  Guadalupe and Francisco Velazquez!

I would also like to think the housekeeping staff, we kept our room immaculate, and made little animals out of the towel to amuse my son.

The resort was clean and great beach access.

The room was clean and tidy with lovely fresh towels and a great hot shower.

The room was clean and well maintained every day.

This hotel is clean, comfortable, fun, and full of people who take much joy in what they do.

Cleanliness:

This place gets a 1.5 for cleanliness and maintenance, all around.

Workmen were loud, and we had concrete falling onto our balcony - some just missed my laundry and actually landed on me which was a safety concern 

Nice clean rooms

The variety of food, drinks and the clean rooms were all fantastic, The beach was beautiful!

My wife (unbeknownst to me) spoke to Yeing and asked if a bottle of Prosecco could to be delivered to our room, at 7am on the morning of my birthday.

They did not ask for our room number so we took our breakfast.

First night we were given a room with no balcony, the bed was a bit hard for my taste

We asked to move to a room that didn’t have a parking lot view and was told an additional  $22USD per night,

but no not in the slightest he was showing us the room!

While being a 3 star hotel the general service is way above that, yes the rooms are a bit basic and a little dated

They charge for missing key room 100 pesos its kinda weird never happen before anywhere I think they have to change mentality about that.

Foods for all inclusive price are not good, rooms are not good, cleaning is not good, front desk staff are not friendly.

We regularly left our 2 rooms for 3-4 hours in the morning,

The pools and the rooms could use an upgrade.

It was certainly not a room where we could comfortably spend 2 weeks on our honeymoon, there was not even a place to take clothes out of the suitcases.

The worst thing was the second night we couldn't sleep because of so much noise from all sides and they were hammering in another nearby room.

The staff are fab and made the changes again to a bigger room which still did not look like the shot on the website,

It looks like they have refurbished some of the rooms and are doing it step by step.

Keeping in mind this is a 3 star hotel the rooms are small with little or no updating.

Room:

We paid for a room upgrade after our first night because the room we were originally given looked over the lobby/parking lot and there was a lot of road noise.

The first room they showed me ($185 US) was worse than a dungeon and should have been a clue so that’s on me.

There was one day a huge pile of grease slop was on a sidewalk and I almost wiped out. It smelt sooooo bad (grease trap?)

Well let me tell you about this room…
THE ROOM-
The room was absolutely disgusting, it was dark, dirty, falling apart and I don’t want to talk about the bathroom, we looked at each other and said “No, we are NOT staying in this” so we said the the gard who was showing us about the 3ft by 3ft shoeboxe of a room that we want to go back to reception- for some reason (language barrier maybe) he just kept showing us the fridge, that’s lovely I said

One of our rooms had a missing smoke alarm, which is not a big deal for us non-smokers,

The food disgusting and everything dirty.

Jan, 7, 2024

Jan, 6, 2024

Dec, 30, 2023

Dec, 28, 2023

Dec, 27, 2023

Sep, 27, 2023

Dec, 23, 2023

Dec, 22, 2023

Jan, 9, 2024

Dec, 22, 2023

Jan, 10, 2024

Jan, 7, 2024