The rooms were clean and comfortable with all of the western amenities that you would expect in a hotel of this level.

I would suggest that the stained sofa in my room be cleaned, and suites with a fridge also get microwaves.

At that price point I’m just expecting clean rooms (which they had) and the hotel staff was very nice.

Our room was clean and we rested comfortabley.

The hotel is very clean and the rooms are well appointed and modern.

The rooms were clean, the service was great, and the restaurant in the hotel had a great variety of food options that were delicious.

but feel compelled to mention only two English channels on the TV in the room are CNN and Fox News (lol)

Only positive is the room was clean and relatively modern, as you’d expect of an airport courtyard.

They are all immaculate in appearance, professional, warm, caring and genuine.

The room was very clean and the staff did what they could under the circumstances with the pending hurricane and the eventual aftermath related to the storm.

Pros: Modern, clean, well maintained, shuttle service is great, honest staff (I left my phone with credit cards in the shuttle bus - the driver was so honest to return it to the hotel on his next trip).

The room was large, impeccably clean and had nice features that I always appreciate, like an iron.

The good:  room was clean, modern and comfortable.

On a positive note, the lobby and courtyard area are very modern and our room seemed to be clean.

If nothing goes wrong and you're good with Mexican phone calls, this is decent place to stay.

Food was good and wasn't all Mexican choices.

His service was personal and we had the flaming Mexican coffee that he prepared table side at the end. Perfect.

This hotel is a great place to stay as a starting point for your Mexican vacation or as a departure point when your trip is over.

He was the epitome of classic Mexican hospitality.

but I hear that the coffee was fantastic Mexican coffee.

The next morning there was a massive buffet, or a la carte menu with Mexican and north-of-the-border fare.

I tried both the breakfast buffet (tons of both American and Mexican options) and ordered off the menu.

Breakfast/brunch has very decent items, with an omelet/quesadilla station and a good selection of authentic Mexican options (some are very spicy).

Tipical Mexican happy friendly staff which is Very helpfull.

although I gave a reward for their efforts I am more greatful in what they have done for my trust of the Mexican people and the Marriott organization--thank you again.

Taxi fare to Playa Delfines is about 300-350 mexican pesos.

The staff is multilingual, professional and welcomes you with the typical warm Mexican welcome.

had the Mexican platter and husband at steak all where good.

I found its Mexican food quite good and its breakfast buffet had a wide variety of choices, including a green smoothie.

Breakfast is very good indeed, with a good buffet and freshly cooked omelettes and Mexican specialities to order.

Breakfast was great with lots of choice including Mexican coffee and hot chocolate.

Do not forget to try impeccable Mexican coffee drink with their secret recipe because you will not find it or impossible to get it at Starbucks.

Breakfast buffet $13, good by Mexican standards.

I came to check in Cancun at a courtyard Marriott, and the front desk is rude, unhelpful, slow, and incompetent.

Check in was slow, there was only one lift working and on entering our dated hotel room, the floor was still wet from the cleaners not cleaning it properly and I instantly slipped and fell, hurting my hip, back and head.

The negatives:

- check in is abysmally slow.

The checkin was also extremely slow, it took him some minutes to find my reservation, and he wasn't the slightest bit interested that I am a Mariott Bonvoy gold member,

It was like everyone moved in slow motion.

it is one thing to have them during slow periods, another to have them during peak hours. UNSUPPORTED!

Front desk was very slow, seemed the computer system was making it slow.

--The service in the restaurant was slow.

Stay twice here for overnight before going to Playa del Carmen.Front Desk are pretty slow

but check in and out process is very slow.

Restaurant food was slow, drinks terrible, hot tow was lukewarm, pool was dirty,

Restaurant services are very slow, lack of staff?

Also the restaurant and room service was VERY slow.

however was very slow and the food was just ok.

The lifts were so slow it was easier to walk the stairs.

I only stayed here one night on business, arriving at the hotel the check in queue was horrendous so slow, not good after the chaos of cancun airport.

but if you fancy a change you can jump in a taxi and 10mins away there is a TGI Fridays and a Brazilian restaurant.

but food very good

Well positioned close to airport with shuttles every 30 mins

A bit chaotic at the airport to locate exact stop so speak to the guards that will guide you and avoid all taxis

Francisco at the front desk (Aug 4th 2021 around 530 am) was very kind, diplomatic, and accommodating in helping us to call a taxi to the airport.

There were not even any official licensed taxis available in the airport.

As an FYI, the taxi price for 5 people and luggage is $600MXN for one way to the airport.

Room, people, all good.Arranged same taxi for morning pickup to go to The Grand, ended up in the emerg with neck/head injury when taxi avoided an accident when he was cut off/ Taken to hospital, etc, good hospital

The front desk and staff worked very hard tracking the taxi down and getting my phone returned.

It was really nice that we didn't have to pay for a taxi.

If you want to get around, you must take a taxi ..

If you call a taxi company on your own, many taxi services refuse the pickup (due to the hotel restriction) while others will pick you up outside the hotel gates or nearby Santa Fe strip mall (5 or 10 min walk respectively).

The free shuttle to the hotel from Terminal 4 at the airport was a huge plus as a taxi will run you $40 US for a twelve-minute ride!

We took a taxi from the hotel to the Cancun strip for about $8-10.

but did have some drinks we caught a taxi into Cancun for dinner which was great the staff were friendly

There are usually a couple of taxi's waiting in the lot or the front desk personnel called one and he was there in less than five minutes.

Shuttle is easy and saves US $25-30 in taxi cost

The Courtyard team were fantastic - David picked us up from the airport - so much better than negotiating Cancun taxi service (don't bother) organise a pick up from your hotel or a professional shuttle service - anyway it's included with Courtyard free of charge so that alone is a huge plus.

airport taxi ripped us off for 500 pesos to take us 2 miles.

but the staff called the taxi for us and gave the orders to the driver for us.

We used the complimentary airport shuttle twice and both times is was delayed by more than twenty minutes, which stressed some other travellers with sooner flights.

Check-in was smooth for us and we then waited in the bar for our traveling companions to arrive.

I am a seasoned traveler, permanent resident in the US and Mexico!

We were wait in for the other half of our party in order to travel together to Riviera Maya.

First, it's disturbing that Marriott would put their name on a hotel that is willing to leave travellers to take risks with mafia taxis by not fulfilling their advertised shuttle offering and not picking up the phone for hours on end.

This is so convenient for us who live in Mexico and travel back to the USA for family stuff.

My parents had an issue with their travel documentation, and stayed at this hotel last minute on the recommendation of airline personnel.

It’s a good hotel if you are traveling for business purposes.

I am the president of 2Salt Travel Inc, and each year we host a fly fishing trip to Playa Blanca Fishing Lodge in Yucatan, Mexico.

Very close to Ventura Park which you must visit if you travel with kids.

I’ve primarily been traveling with SPG due to their excellent customer service.

Popular amongst travellers, and visiting staff/pilots/flight attendants.

My husband travels regularly and almost always stays at Marriott hotels.

This hotel made the travel time to the airport fast & easy on our last night since our flight left really early in the morning.

Highly recommend to stay here one night before you travel on to your final destination.

On the main road out of the hotel zone, so you can easily travel to Cancun City or South to Playa de Carmen.

Arriving after dark in Cancun, renting a car, and wanting rest after a long day's travel, this is a super close-to- the-airport, clean and comfortable option.

Would recommend if you don't want to travel far from the airport.

but it's odd that they waited so long to make this claim, especially since they gave a play by play account of how I supposedly broke the railing, claiming I was leaning on it and suddenly kicked it, as if they were in the bathroom with me [or have illegal cameras in the bathroom] and saw exactly what I was doing, and also why would I kick a railing even drunk, and if I were so drunk that I needed it for support, how did I kick it without falling on my ass?)

Our key quit working after we went to the pool which meant waiting for a long line up to register then trying to explain that it didn't work.

1 group only waited 15 min(not bad) the other group waited an hour for the shuttle and the 3rd group waited about 20 min for the first shuttle only to be told they couldn’t board because the person they originally called did not add their name to the pickup list so they had to wait another 30 min for the shuttle.

Our flight was at 7AM, so timing was not right to wait around for the clinic at the airport to open.

Then they took someone else behind me and made me wait again.

They had to wait for a second shuttle trip to pick them up as there was no room on the first go around and there was no one organizing the order in which people boarded.

NO Shuttle, we need to wait for another 1/2 hour for the next one!

When we arrived, there was a long line of about 20 angry people in front of us, waiting to be checked in.

First we had to wait 45 mins for the shuttle to pick us up to the hotel.

We have waited up to an hour and other guests told us the same thing.

45 minute wait on the airport and finally we took a 28 USD cab that they did not refund.

The morning of our flight, there were many people waiting to take the airport shuttle and not enough spaces in the shuttle.

On the second day my card/key stopped working, as usual a line of people at the front desk, I had to wait to have this corrected.

Others would need to wait an additional 30 minutes.

Our problem was the all inclusive was to pick us up at  8 am so we took the 7:30 shuttle back to the airport 20 min ride wait a few minutes then get picked up.

had to wait a while to check in, shop is pricy for Mexico.

Cancun airport was chaotic when we arrived and we waited 30 minutes for the shuttle which was very, very crowded.

At check in right before midnight again waiting because there was only one receptionist working at that time.

The first night, I arrived and had a 40 minute wait at the front desk.

We waited over an hour for the shuttle to the hotel and then had a long wait to check in.

Courtyard by Marriott Cancun Airport

wait

slow

travel

mexican restaurant

taxi

The choice of menu for a all inclusive was good

Lots of branded drinks included in all inclusive without extra charges.

Considering it is an all inclusive you wouldn't have known the difference rather than visiting an ordinary reasturant.

Food is better than some previous reviews say and the cocktails are better than all inclusive resorts I’ve previously experienced.

Pools are great, drinks are typical for an all inclusive and the food: Buffet was pretty good

We know good all inclusive is possible in Mexico as we had delicious all inclusive buffets on our excursions at Xplor, Xel Ha and Xcaret.

We have no hesitation in recommending this hotel for any families wanting to experience all inclusive in Cancun.

All in all we spent a lot of money eating out bubba gumps, subway, mcdonalds ect and when you pay 5000 to be all inclusive you expect  alot more.

We ended up eating out most nights which defeats the purpose of an all inclusive!

The buffet restaurant has more than enough variety and is typical of what we expected of a 4-star all-inclusive resort.

Resort
Our family vacationed in Cancun and stayed at Crown Paradise all inclusive resort for one week over the summer.

Food was good! We got a variety of food (inclusive, so why not?!)

First time in Mexico and booked one-week all-inclusive package with Costco.

The property and location are average as compared to all the other all inclusive resorts in the area.

They offer many things to do onsite, which are not inclusive, such as scuba classes, snorkeling, parasailing, etc.

Onto the food- It was fine at the buffet- standard all inclusive resort buffet food.

but wanted something suitable and safe for my children's first all inclusive experience - and realistic to not set them up for a superstar outlook for their future travel.

There are a couple booth selling outings- get the all inclusive day trip to Isla Mujeres!

I had some meals I really enjoyed - especially breakfast.

The food was delicious the pools Were perfect except the music.

Returned for the 5 th time little one enjoyed kids paradise good service all around would recommend buffet has a lot of variety Jesus the bell boy out standing service good shows every night very entertaining for the kids

but pool bar, restaurant staff, lobby bar, buffet, VIP room, beach bar, bellboys, cleaning staff, and every employee we saw along the way were all over and above nice.

During our breakfast time we loved seeing Geyser’s energetic attitude and Karla’s at the door.

the hotel is great,its a good thing they have the buffet open because the food quality at the resterants are a little on the low quality side,don't rely on their transportation, they have plenty of employees to help you

The food was very yummy and the restaurant was able to accommodate the little kids.

but a few would be Rey from Wayne’s boots, Emanuel - The French restaurant, Herbert from the main buffet but our gold star goes to Andre who works with the entertainment team.

Go see Alexis for breakfast at Fisherman's instead of buffet!!

Staff from buffet kitchen have also always been nice and attentive.

My best Experience were

The service of Hever at French Restaurant, for sure you have to try, he is só gentleman and Will treat like a King ir queen , and the food was delicious.

We had an amazing experience at crown paradise, the food was delicious and the entertainment was amazing, they staff really takes your comfort and convince as their first priority.

but the buffet is more than adequate so no trouble.

Great food and service at the Fisherman's Seafood restaurant, Jose was great and the chef prepared a delicious salmon upon request, I would definitely recommend this restaurant to others, and good for a family dinner night.

The buffet is stocked and plentiful with a lot of variety.

Talking about food 5/10 buffet is okay I will say not so good taste.

Excellent service from Orlando we have really enjoyed la pizzeria, 
The food here is always great and very very delicious, the food is second to none and the service is extremely polite and so nice to have, 

We visited this restaurant on multiple occasions during our holiday

His service is amazing, food is delicious. Ferdy made us (two couples + one baby!)

However, cleanliness is exceptional along with room views.

The hotel was very clean and cleaners visit daily to clean your room .

I found the hotel to be very clean and well kept.

Rooms were regularly cleaned to a good standard,

Very clean hotel and had the best view from the room.

Victoria our room maid did a great job everyday keeping our room clean and spotless throughout the two week duration of our holiday.

The hotel is lovely and cleaning is to a great standard, every day fresh towels and clean bedding.

Everything is well kept as you'd expect, clean and the staff all super polite and helpful.

The hotel and grounds is also very clean and well maintained.

Shout out to Jennifer for keep our room spotless every day.

Great location for family fun and nice and clean.

This resort was amazing and clean and the ocean was amazing definitely come back book thru Costco best deal

So much activities, clean, super great service, all very kind and helpful and fun.

We wasted half an hour of our day dealing with the key card issue (maintenance actually changed the battery or wiring in the door).

Our balcony door didn't shut properly so would rattle in the wind, our bathroom tap also fell off, rooms really need some attention

You cannot get an early night sleep, as the patios doors are not sound proof, and because all rooms sea facing, the sound of the sea and people in pools till 8pm.

My only gripe is the connecting doors as we had a family room.

That night, the AC starts to leak, we had to put towels by the door to catch the drip.

The glass doors do nothing and water gets every where.

ROOMS : Our room had a slight issue with the door when we arrived

We had a leaking patio door in the storms, our shower door didn’t close properly so the bathroom floor got super wet each day and we had a leak from the air con unit - no one seemed surprised when we reported anything so I think these things happen a lot and the poor staff are having to work so hard to deal with these things day to day.

When we arrived there was beach towels on the floor by the balcony sliding doors because water was coming in from the rain outside.

That night we put the plates outside the door and called for them to be collected they were out there for two days before being collected.

Airport – just keep walking, you will be asked constantly about transportation/timeshares until you get out the doors.

but the sliding doors to the balcony should have been sealed properly we booked with TUI and at this hotel TUI don’t have a representative so that is a warning sign just wish I knew this before I booked but it’s a lesson learned I will definitely ask the next holiday I book  ( BUT DEFINITELY NOT THIS HOTEL )

but the jetted tub gurgled loudly every night for 3 nights and as I put a tub mat over the drain to help muffle the sound after 3 days some how I now had 2 inches of water in the tub…..The extreme blew thru the patio doors..I had English tv channels for the first 2.5 days and they disappeared but the Spanish channels were still there, complained 4 times all they did was replaced the tv which was not the problem….

So we walked into our room and I open the closet doors and water drips from the a/c so my floor is now wet, I let the guy who brought our luggage upstairs know and he got someone to clean it.

I was downstairs doing the check out while the girls finished packing. My daughter answered the door and the cleaning lady asked, "ARE YOU LEAVING YET??"

The patio door was noisy and drafty as the glass had disconnected from the frame.

One of the workers opened our door then left.

As soon as we opened the door the smell of mold hits us in the face.

Our opinion of the hotel is not good and we will stay at better hotels around the area next time, please note the TUI repp, also over charge for trips, so don't go TUI reps out there , better and cheaper from outside tours.

I was told that I needed to pay for $5 as delivery fee.

Honestly please pay extra stay somewhere else the foods mediocre the rooms are basic for what I paid for a family of  four stay Europe you will get better quality then this weather is mint

However, they are very overpriced & penalise you by using US $.

Would definitely pay more to stay elsewhere that had better selections of foods (especially if you are picky or have picky kids!! ).

Also, the room wasn’t the cleanliest and I was unable to utilize the jacuzzi tub I paid for.

Given the holiday cost over £5000, we definitely didn’t get what we paid for.

Please do yourself a favor avoid cworn paradise at all cost.

but the Hotel was full and we paid a lot of money to go there  , The Crown Paradise was never one of the nicest Hotels but that was always Superseded by the People , Atmosphere and Food , Now that all that's away there is Zero attraction to this Hotel , Pains me to say this but its probably one of the Worst Hotels in Cancun now :-(

The tour operators waste your  time in sending you to expensive activities.

I also paid for excursions on your resort from your travel agent, just for my family of 8 was left for 2 hours at horseback riding where we had to pay a taxi after spending another 400 dollars on activities.

The front desk people seam like they never know the price of anything or how payments were taken or how to work their systems.

Making the decision to by the cheapest food possible, maintenance not being completed regularly and just a sheer lack of care for the property or their guests.

Please be aware the restaurants across the road are extremely expensive,

No entertainment for the kids except one entertainment team member playing bottle flipper food was way below average bars shut early and they have 1 kids disco a week avoid this place at all costs

This resort advertises on social media and through vacation plans as this amazing all-inclusive resort….however, it is not at all as advertised, the resort is very run down, the restaurants are not “all-inclusive” as you paid for as you have to make almost impossible reservations to get into any restaurant aside from the buffet.

Arrived June 1, our first room was not cleaned, mold on mirror, 2nd room, small 2 double beds, not what we paid for, so they ended up giving us some honeymoon suite looking room with a huge jetted tub in the middle of the room, and bringing in a rollaway bed for our 3rd person.

The hotel is tired and needs significant investment in refurbishment.

but needs to be shut down and renovated and re-staffed.

It is in need of maintenance and updating.

But, one room was more outdated then the other one.

-rooms are incredibly dated and the hotel needs an overhaul.

They need a MAJOR update to rooms and resort.

The beach is gone the pictures that the website has are old and outdated.

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