AC is horrible - it airs to your face which makes your sleep very uncomfortable - a very strange HVAC design.

Example: our air conditioning was not getting enough cold.

The fan was falling down ans tiles were broken.

Though, next days after this accident AC worked much worse,

I ignored this smell and thought maybe the air needed to circulate.

Our only reservation about the hotel in general was that their AC only cooled the rooms down to about 70F (which is fine if that is what you are used to - we were not).

1) The air conditioner in our room didn't work.

Here are some examples:
•	Light in room didn’t work
•	Tap in bathroom drips
•	Aircon in room needs updating – it is noisy (bit hard to sleep

Also, the gym air-conditioning never worked in the week we were there which made for a very sweaty and uncomfortable workout each morning.

We asked lobby four times to fix our ac until finally the manager told us the temperature will not go below the set temperature.

Upon entry to room (which you had to go up a flight of stairs before reaching the first level of the unit).

Or maybe it was the ceiling fan blade that was mostly disconnected.

The only issue we had was lack for air conditioning at dinner time at Spice Restaurants.

Only complaint is lack of A/C in the restaurants which was extremely uncomfortable as it was very hot, also no answer when calling the front desk, or operator.

although slightly dated and the AC is definitely not what we have at home.

although the room never totally cooled off to our satisfaction.

The air conditioner in the rooms barley work.

After getting to our room, showering and changing, we went to the restaurant to see if we could get in early and were delighted to see the restaurant only had about 50% of the tables occupied.

had leaks from the ceiling - what a horrible vacation!

The shower is too small and the bed and mostly the pillows are maybe the worst I have ever experienced (lumpy).

We couldn't shower or even flush the toilet.

half of the pools were down/broken
the toilet in our room kept running

However, everything is quite outdated: bath tab with some spots and scratches, fossettes, even some electrical switches are not functioning well.

Rooms were dated and one sink didn't work.

Missing toilets seats in public washrooms, missing light bulbs, beach no longer groomed, seaweed and plastic not raked up, not enough umbrellas at pool, chairs being reserved at 5am, lots of vip signs reserving chairs.

However, on night one at the hotel, my husband woke up at 3 am to use the restroom and found our room flooded in standing water.

The room amenities are very disappointing  only 1 x 30ml shampoo in the shower.

The restroom nearest the buffet and main pool had gaping holes in the floors under the sinks where the tile had been jackhammered to allow plumbing repairs and had never been filled back in.

Room - Perfect
Negatives: There was some bad looking patch-work in the bathroom on the ceiling.

The only issue with the room was the whirlpool in our bath was not functioning.

The bath jets had corroded, and as a result were rusted and brown, the bath itself was dirty.

First dirty, second toilet flooded and shower broke.

Main Level of room, had couch, TV, Bathroom, so he would only have to go up the flight of stairs to bedroom when we were actually going to bed.

Im not sure what was going on with the faucet,

It wasn’t just my wife who felt hot there, there was others who were saying that after the meal they had to go their room to have shower because during the meal they sweat so much.

Also, our toilet clogged in the middle of the night and we were unable to get a hold of anyone to come and fix it.

We even went to Sunday mass at The Chapel of Nuestra Señora del Carmen.

The beach was impeccable and the staff was very friendly.

The grounds and room were very clean and the staff was just amazing.

Villa style rooms were very nice and clean.

Our housekeeping Luisa kept our room clean and comfortable every day for when we returned from the beach.

The only negative comment I have is check in… When we got there, our dinner reservation was at 9 PM when you’re hungry, you’ve been traveling all day that’s not good… However, we made it through the rooms are very nice clean and accommodating. .

Building #28 room was clean  and  spacious the only complaint is its much need of new pillows.

The beach was the cleanest we’ve ever seen it—-no Sargassum this time.

So clean, so relaxing and thoroughly enjoyable.

Top notch experience from the cleanliness of the facility,  well manicured property, overall service, food options and spectacular beauty was an A+.

I saw at least five jacuzzis and only one of them was clean enough to utilize.

The accommodations were very clean and well kept.

We are planning to stay at this resort again in the future as we had a great time and it was clean and everyone we dealt with was superb.

The rooms are clean & comfortable and the restaurants are average.

They were well-maintained, clean, had comfortable beds, and spacious room/bathrooms

Positives: housekeeping is excellent and keeps the rooms very clean.

Royal Hideaway Playacar

bathroom

Free parking

Free High Speed Internet (WiFi)

Pool

However we did visit the chapel which was sweet.

Next to the chapel, there's a new arcade.

The room was spotless & spacious and we loved looking over the mangrove with our morning coffee in our tropical oasis.

Their customer service on all levels from the cart driver to Concierge was impeccable.

It was huge, well-appointed, and the extra bathroom really made a huge difference to our family’s comfort.

The service, restaurants, food, accommodations, upkeep, cleanliness, safety are all 5 star.

The beach is very clean, free of seaweed.

Fairmont Mayakoba is top notch in every respect…the facilities are impeccable and the service outstanding!

Mr Filberto and Mr Gilberth at the beach bar area made our days fun and their service was impeccable and they each had a zeal in making sure we had everything we wanted at the beach.

Pool and beach were immaculately kept and had all amenities.

The rooms were very clean beds had nice linens, turn down service was appreciated, and no end of pool and beach towels.

Gorgeous villa, great restaurants, beautiful beach, fun and clean pools and fantastic service.

Room service comes twice a day (if requested) and it is so clean you could eat off the floor.

The property was immaculately landscaped and taken care of.

Our room attendants paid attention to ever detail—everything was impeccably clean and well stocked.

The hotel is beautiful and very clean, all staff are friendly, willing to help with a  smile.

That was disappointing as drills and group lessons would have given me the opportunity to meet other guests for tennis and other social activities.

other reviews Spoke about some of the construction and upgrades that are going on on property.

We swam, snorkeled, scuba dived and paddle boarded

The only disappointment was that for the second year in a row, the main road to the beach was under construction during most of our stay so the shuttle service had to take us on a long, winding path across the golf course to get to the beach, where we spent most of our days.

Few cons:
- still lots of construction noise

-50% of this hotel is under construction, the areas that are finished are great

Their largest pool is under construction, so is their adult only pool.

The facility was still under construction,

Most of the resort was under construction, which we knew going into the trip.

The hotel is under construction and there are some amenities that were closed

though there was some construction and some of the areas were closed, the staff did everything in their power to make the experience first class.

though the property is still in the middle of a large construction project, it didn’t hamper anything.

Again parts of the SPA are in need of the facelift, as the steam room was being repaired and it looked like a water feature also wasn't functioning.. 

BEACH / BEACH SERVICE- Due to construction you do need to get a shuttle from most of the property to get to the beach.

Despite the ongoing renovations, there was absolutely no impact of construction on our stay in any way.

When some of the new resort construction is done I think the ride will be shorter.

(Signature casita and deluxe casita)

Construction on-going

The resort was under construction during our stay.

The construction changes the experience a little.

It’s frustrating that you are still charged regular prices for both the resort and the food and drink package when the resort is under construction and there are only three restaurants open.

The beachside restaurant--Brisas-was torn down and is in the midst of a significant construction job.

The construction is completely non intrusive, you are barely aware of it.

Beautiful clear waters, some days you need to stay away from seaweed due to some small jellyfish

My wife could not see the edge due to darkness and stepped off the edge causing her to fall hard onto the concrete path.

If I wasn’t due for more cancer treatment I’d stay there and never go back to the UK!

Whilst we were there the resort was overrun by over 100 people there on an incentive trip (ie free) mixed in with paying customers plus a wedding and - due to the sheer numbers - this led to chaos.

The restaurant reservation are made through an app called Fairmont Staytus, and it is just dreadful to make reservations through there due to the response time and method; they take long to reply and they ask you for a date/time, so if there is no availability on that date/time you have to start all over.

Several times I’ve observed a group of waiters laboring over the computer screen while guests wait for a table due to tables not being cleared, drinks not being filled, etc.

However, all-inclusive guests can only order a few items off the menu, so Tauro was not a place you would want to eat at repeatedly due to limited choices.

The kids club is temporarily located in 2 very small hotel rooms due to the renovation.

But this route was commonly shut down/off limits due to (I assume) golfers.

The beach restaurant was not very pleasing, due to the weather and that it was a makeshift.

At times, it seemed like they were overwhelmed either due to being short staffed or just getting back into the post-pandemic crowds.

but the space was tighter due to the configuration and it was in a second floor which was nearly impossible to go in and out with 2 toddlers, a stroller, diaper bag and beach bag, I would have to carry both kids up and down and my husband everything else, everytime we wished yo go in and out, which with babies it was several times a day.

My wife and I had to delay our honeymoon in 2020 due to Covid and were finally able to make the trip on our 2nd anniversary.

but due to weather it was moved in doors to a bland corridor accessing conference facilities.

We had to cancel this trip 3 times due to pandemic

We knew that the experience might be somewhat different due to the remodeling,

but due to the renovation, it's understandable.

Besides this lamp, there is another part of the ceiling (about 1ft in diameter) that is significantly bulging downward due to another large leak pouring water onto the floor.

The carts to the beach had an average wait time of 20 minutes and the route to the beach was everchanging due to construction.

I believe there are all-inclusive options,  However, we were not offered any, most likely due to the fact that the first half of the trip was paid by our company as part of a rewards vacation.

We are not big drinkers and with 2 little kids we would have ended same or even cheaper going ala cart.

My only complaint would be that the food prices, if you're not on the all inclusive plan, were very high for the quality and quantity received.

This is not value for money and the Fairmont's standards are not what I would expect for this price.

A little overpriced based on the ambiance.

We were all inclusive and if I had to pay for meals here I’d be really disappointed.

Upgrading from a King room to double Queen came at a cost of 50usd a night, which honestly seemed like a weird upgrade cost since rooms are the same size.

I felt that the everything (food, drinks, extra amenities) was extremely overpriced to the point of gouging.

Expensive and restricted food at restaurants.

The restaurants are eye wateringly expensive and to be Frank are not worth their prices!

I do not recommend the cafe Maya because it was overpriced and the food was below average.

Let me reiterate, I’m not upset or shocked by the prices.

-Yes, there are silly fees that should be included in the pricing, and taxes of course,

The young man checking us in tried to trick us into upgrading (for only $100 USD more a night) to casitas by telling me everyone else in our group had already done so.

I will beg of everyone who would even think of coming here to STAY AWAY FROM THE FAIRMONT MAYAKOBA AT ALL COSTS!!!!!!!! !

Here’s my only recommendation- the food is really expensive.

Fairmont Mayakoba

price

construction

Valet parking

On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel.

The views of the chapel and ocean were stunning.

There’s so much to see all over the place; from the cove, to the multiple pools, to the Macaws, to the restaurants, and all the way to the top of the chapel on the hill.

We loved our room with the view of the waterfall under the chapel!

Osiel from Xavage and Fernando from the chapel carts, are also worth noting for their heart-warming service!

Eat at Las Cuevas, check out the sunrise from the chapel, and take the boat ride to Xcaret Park.

• DO NOT miss and go to the top of the Chapel and don't be afraid or get intimidated with the potential hike.

The hotel, parks, pools, beach, and chapel are incredibly beautiful and well maintained.

The suite overlooked the chapel and had a partial ocean view.

The room was clean, room service was great, there are so many restaurants with a vast amount of different foods, shows, words cannot express my gratitude for Alejandro Barrera, Rebeca Arvizu, Iván Meléndez & Daniel Elkhoury they were excellent with my family and myself.

The rooms are clean and the bed is very comfortable, It also has a 24 hour bar.

Very clean, lines were short and all of the experiences were well curated

This park is really neat, with the highlight being the "town".

The hotel is impeccable, everyone is really friendly and the view is breathtaking.

The rooms, hallways, resorts are always very tidy, organized, and smell wonderful - the Hotel Xcaret signature smells we keep longing for every time we come.

I appreciate the cleanliness of the rooms and the resort.

The resort was beautiful, extremely clean, and very well cared for.

Many travelers appreciate the impeccable cleanliness and the attentive, helpful service provided by the staff.

We get assigned to our room and let me tell you the view was immaculate!

The employees of this hotel really make you feel like an individual and are so attentive and friendly, the atmosphere is always full of entertainment, the cleanliness of the hotel is on point, and don’t get me started on the food, so many restaurants to choose from and All were delicious.

The greenery is very lush, the views are incredible and the grounds are extremely clean, which we appreciated.

Rooms: "The rooms were spacious and spotless, with great décor and crisp bed sheets".

The food, the views, the drinks, and most importantly the staff and customer service, were all impeccable.

It’s clean, well maintained and the staff super accommodating and pleasant.

The service is impeccable, the food delicious and the atmosphere perfect!!

Her name is Rosa and she not only did a fantastic job of keeping our room immaculate

Perfectly manicured, clean, interesting to look at.

They cleaned the floors with a chemical that stained half of my clothes.

Opened a dispute with my credit card company.

but for a $30 USD delivery charge they could get her what she needed.

Balcony’s door never worked and had 2 people trying to fix it for 2 full days in the room ( so never had privacy or felt like “home”) had to be out of the room so we can get change in the public washrooms with my kids (since they were using the washroom cuz the card that makes the balcony works is in the washroom’s ceiling) .

When we checked out we had a credit due to a refund during the trip.

The last few hours of our holiday where ruined by a member of staff on the  checkout desk he advised us that we had charges for no shows on booked excursions one of the excursions was in fact cancelled by us and we had the cancellation confirmation code and the other excursion we had  attended and had our names registered at the time along with being asked for our wristbands.

During the entire trip, we really only had one issue, a cancelation fee that was incorrectly charged to us.

They charged more for a child than an adult to stay.

My balance can be poor at times so I would have appreciated handrails on the steps.

Upon returning to the resort we went to the concierge and we explain our situation the first person that helped us, she explained to us that we had to make the reservations at the concierge in order to get our credit back.

There was a fotographer on board taking pictures for additional charge.

..they charged us 200.00 usd for late and they had taken our luggage out of the room.

The hotel travel agency will refund the hotel charges if needed

although everyone reassured me that with my proof we would either recieve a credit for a future stay or refund.

They created so much drama I said go and charge me extra I don't care.

Sales People & Sales Manager “CARLOS”
Quick Resume : They Sold my parents Gold Package ($65,000  with $19,456 Down Payment - $840 Monthly Fees  , Sold them the stars , • $2,000 a year in Flight Reimbursements •750 Nights at their Hotel Arte & Mexico All inclusive - Nights consisted of weekly stays where We would be Charged for 1 Day at the lowest Rate Available for room type at date of stay for you to get a 6day 7night Stay !!!

We only carried small bills to tip which made it safer than lugging around credit cards.

TIPS: Make sure if you book anything (spa, restaurant or parks) you cancel your reservation if you need or you will be charged a no show fee of $28 per person.

If you are going to charge extra for a superior food experience you had better deliver a better "gastronomy experience" as they market themselves online.

They would not reverse the charge for the upgrade and or return any money for the downgrade.

At the 90 minute presentation I was given a 300 spa credit and 50 dollar discount to swim with the dolphins, only during our move of the room the spa discount was lost and the hotel refused to honor the credit

I booked a stay and paid in full. Policy states "Changes and cancellations 21 days prior to the arrival date before 3 PM local time, without penalty, afterwards 100% of the stay applies// Modifications subject to availability and the current rate will apply."

I would have to pay the same price (more than $4,000)

I was promised to pay $699 at checkout and $1,300 later, for 5 nights, bur told them I couldnr because wife is pregnant.

We paid $15K for the stay including air tickets.

I though it was strange that I had to pay for a day pass for their babysitter

We requested, asked, paid full price and did not get even side by side rooms.

Honestly no idea why this hotel is so expensive.

Also they SIGNIFICANTLY crank up the price.

Also, the prices are going up and up and it’s time to stop with the increases.

But I've paid less to stay in 5 star hotels and had service on a much higher level.

3) Had to pay a $130 cab fee to return to our hotel

4) They scan people with children and have no mercy 

We refused to participate in this hotel scam selling our shares, and we were treated badly.

In fact we purchased 4 more nights at discount on the way out at a 1/4 of the price that we get 18 months to decide when to use.

Very disappointing experience for $4,000 USD for myself and $8,000 USD for my family.

Then the so called certificates you’re given at the discount rate of $249 for a 4 day vacation, are no longer $249

I keep asking myself whether I will hear back from the hotel or even get my money (almost USD 10 k) back…

but again you can find cheaper flights through other engines.

Unfortunately it is even more expensive to stay.

but surprise blackout periods, surprise fees, limits, conditions, complexity and poor service at every turn.

Hotel Xcaret Mexico

creditcard

Oh and take time to go up to top pyramid chapel. Breathtaking!

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