There is a fantastic SPA with many treatments, and a beautiful chapel.

The resort was impeccably clean, the food was spectacular, and the service was unbeatable.

The Hotel - The entire place is clean and tidy, and the staff is just constantly maintaining it.

Our suite was clean and had a gorgeous view of the ocean 

While there we visited the spa which was so relaxing and amazing.

The place is beautiful, incredibly clean and very well manicured & maintained.

The room was kept extremely clean and there were no bugs.

It was an amazing week, the resort is absolutely beautiful and immaculately maintained.

The resort is clean, staff is great, food is good (very good for an all inclusive).

The rooms are beautifully designed, super clean, and offer great views of the water.

Pool and beach all clean and huge enough that you are not surrounded by other people.

The resort is phenomenal, the grounds are immaculate, the food is absolutely outstanding, the lunch buffet at Azul with lobster, shrimp, octopus (sashimis, ceviches) was by far the best buffet we have ever eaten (comparing to Four Seasons, Ritz Carlton, and other top hotels).

The resort was extremely clean, it has amazing pools, and fantastic restaurants that even the children enjoyed.

From the fantastic five star restaurants to the impeccable staff and service.

The grounds are spotless and the staff is so warm and welcoming!

To start with, the hotel is gorgeous and the staff take great strides to ensure it's impeccable.

The resort was clean, drinks were good and I liked the variety of the restaurants.

Clean at all times and simply relaxing and enjoyable.

We had the most amazing experience at the Grand Velas Resort in Playa Del Carmen Mexico.

A 15 minute taxi ride puts you into the middle of Playa del Carmen where there is abundant shopping along with many restaurants and bars.

Short car ride into Playa del Carmen for a walk along 5 Ave, heaps of shopping, bars and cafes to entertain for the day.

We spent six days at the Grand Velas, a few miles north of Playa del Carmen.

Went into Playa del Carmen one day, was 20 US dollars each way and only 15 mins away.

After 3 days in Tulum staying at the Azulik hotel, we move to Playa Del Carmen at GrandVelas Riviera Maya all Inclusive Spa and Resort.

We took our first vacation since Covid to Playa del Carmen and had an amazing time at Grand Velas.

Tried different hotels in Playa del Carmen like The Fairmont to the Pablo Escobar Mansion in Tulum and I know about service, quality, etc.

I was very impressed with the Grand Vilas here in Playa del Carmen.

we have been visiting Playa del Carmen for more than 15 years and since we stayed in Grand Velas, it has been imposible to go to another hotel

I won a company incentive trip to Grand Velas in Playa del Carmen.

So, this is our 4th year in Playa del Carmen out of the last 5 years.

The location is great, its secluded back probably a mile from the main road that goes to playa del Carmen.

Would recommend this resort to anyone considering a vacation or getaway in Playa Del Carmen!

We have just returned from an amazing trip to the Grand Velas hotel in Playa del Carmen - its not often that you can say a holiday is perfect

Strong Wi-Fi all over the resort

Location
Close enough to Playa Del Carmen
Nice walk along the beach

Food
Whether it was room service, poolside, beachside, Azul, Fridas, Piaf or Lucca the food was delicious.

We used a new travel agent and booked at the Paradesus in Playa del Carmen.

Grand Velas is a 5 Star All Inclusive resort just a few miles north of Playa del Carmen on the Mayan Riviera.

Granted, some of our experience may be due to the very slow season.

THE DISTANCE BETWEEN RESORT AREAS: It's only about a three-minute slow drive from the Zen area of the resort (in the jungle) to the oceanfront areas, Grand Case and Ambassador.

Surprisingly had the worst service at the Grand Class beach (no one came out to help with towels and painfully slow offering food & water & delivering food).

The lines for inexperienced travelers were long and slow.

however EXTREMELY slow (it took us over 2 hours to order an entree each and a dessert each).

It was entirely too slow, stuffy and not that great.

but service was rather slow even thought it wasn’t busy.

Pool/ocean side food service can be slow as the food must be prepared and while the staff work hard, there are many guests asking for service.

but there were fewer evening activities (to be expected during slow times).

(It is stunning to me they don't try to fill it more by dropping prices to, at least, past guests, at slow times.

Inform your guest in advance that the Spa will be closed.

We never made it all the way to the spa because the massages right next to us at the pool were so good!

Extras -  The massage in the Zen spa was lush!

The spa is without a doubt the best in the world.

From setting up a visit to the spa to coordinating room service, the experience thanks to her genuine efforts made me feel like a true 5 star guest!

The spa was wonderful and definitely worth visiting (no one under 16 permitted)

The Spa was beautiful, and I highly recommend the water ceremony which is worth a trip to the Spa on its own.

The Spa is amazing, we had massages and did the water ceremony, it is an experience none of us had ever had, and we were all super impressed!

My day at the spa was unlike any experience I’ve ever had!!

We have traveled to many and if you like spas this will not disappoint!

From the food, to the rooms, to  the amenities, the spa.

The spa was absolutely amazing as we literally spent almost an entire day there.

The spa was a unique and relaxing experience, something that is a must while visiting the resort.

The water ceremony at the spa was a unique and relaxing experience!

The hydrotherapy journey was over the top!

I felt she went above and beyond to help make our experience very exceptional, a she certainly did, she’s very personable and made us feel special.

I guess it’s hit or miss, a lot of reviews mention amazing concierge experiences and we did notice many concierges walking around and checking in with guests throughout the day.

The food: Every meal felt like a Michelin-starred experience.

Looking forward to similar or even better experience.

As always, amazing and wonderful experience.

You are doing an amazing job with the crews you have on site, as a customer I can not stress enough how much of a good, fantastic experience we had.

Eduardo Aguilar at Concierge made us feel at home and he exceeded our expectations with his kind and always on point service, wonderful experience.

Wildlife and birds ate all around and the dinning experiences were all out of this world!

The food was way better then typical all inclusive, cucina de autor was a culinary experience and Lucca was a fan fave even with our family of Italian New Yorkers!

After checking in, we were assigned a personal concierge, Katherine Galindo, who made our experience so delightful.

It is an entire experience which is  relaxing and rejuvenating!

Grand Velas Riviera Maya

slow

staying experience

playa-del-carmen

If you walk all the way down 5th ave, you will see a gorgeous little chapel (we saw someone get married there!

The facility is very clean and the grounds are lovely, tropical gardens.

The staff was wonderful, the rooms were spacious and clean.

Clean, great staff, can’t beat the service.

Although many beaches in this area are covered by sargassum (seaweed) in this season, the hotel is very active in cleaning daily to keep the beach clean.

Super clean , Super Nice and I cant wait to come back next year god willing thinking about having my wedding here .

In a nutshell:

- the service is top notch
- resort is clean
- food at the restaurants is delicious
- great location
- beautiful beach

We definitely go back!

The grounds are kept pristine and the palapa styled casitas are more in keeping with traditional habitats for the area.

It's beautiful, clean rooms, great pools.

The rooms are amazing and very comfortable, and the grounds are immaculate.

Pools and the beach are nice and clean, good spots.

Beautiful grounds, immaculately manicured.

Not only was the resort itself immaculate - safe, clean, and with a gorgeous open-air nature vibe,

The rooms were very clean and beautifully decorated.

It’s clean, the pools are amazing, the food at all three restaurants was the best I’ve ever had.

They keep the entire resort clean and always have staff cleaning the entire resort.

They also do a great job keeping the beach clean and secure by the hotel.

but my stay didn’t begin till 8-13, not sure how that happened but I was charged an exorbitant amount for the extra night.

On arrival we were asked for a large holding deposit on a credit card ( this upset and caught out some guests).

You will be charged for anything at anytime, from the electric adapters to even the guest’s bracelet (if lost- 15$).

but please note that dinner at Fuego is only partially included— each guest gets like a $27usd credit towards the meal, and you pay for any overages.

Parking is approximately 10 pesos an hour (charged from 10am-10pm) so you have to constantly make sure your time is not expired.

We decided to avoid this hassle by paying as we went for as much as possible and not charging to our room.

Paying for things in general is painful as they wanna charge to the room.

The “manager” Yvette did nothing to instill confidence with our concerns of the unannounced charges we were not made aware of until we were dropped off to experience 24/7 human sewage.

but to their credit they have a machine clean the beach ever morning so the seaweed itself is not on the beach.

The only thing they did really well was charge you additions and say “no, can’t or won’t”.

They charged me for cappuccino at breakfast and did not explain prior to that that only the coffee at the buffet was free of charge.

but charged us an upgrade fee, even though our original booked room was costing same or more.

During check-in, the receptionist told us that we had US$27 credit that could be used in the Fuego Restaurant.

The hotel then has a public shower area that late departures may use without surcharge. Top!

We have booked our initial two night through Booking.com which was a big mistake because we got charged almost $200 booking fees, to avoid that I would book with the hotel directly to get a better rate.

The noise did not stop and Melchor graciously upgraded us to a beautiful room for no extra charge.

but they do give you a $27 credit to use, then you pay whatever is over that amount.

The weird thing is, they wanted to charge us extra to downgrade rooms.

Way overpriced even with the $27 meal credit.

The hotel is really fabulous in a lovely part of playa del carmen close to the action yet seems far away once you step inside.

You will really feell you are in playa del carmen with a special feeling of being in a palapa confortable room, nice pools, good security, service and food.

It's a perfect place to just hang out on the beach or by the pool, spend some time wandering around Playa del Carmen, and swing in one of the hammocks on your balcony.

We have gotten to know them as our friends in Playa del Carmen.

This was our 5th visit to this wonderful hidden gem on the beach at Playa del Carmen.

We really enjoyed having access to resort amenities, while having easy access to the public beach and all that Playa del Carmen has to offer.

We recently got home from our trip to Playa del Carmen and stayed at the Mahekal Beach Resort.

but I would highly, highly recommend Mahekal Beach Resort if you want a wonderful trip to Playa del Carmen.

It’s truly a magical place in the heart of Playa del Carmen.

Mahekal Beach Resort is a small and relaxing resort in Playa Del Carmen.

We definitely recommend this place for anyone traveling to Playa del Carmen.

If you want "sense of place" whilst visiting the Yucatan Peninsula then you simply must stay at Mahekal Beach Resort, Playa Del Carmen.

We also enjoyed the complementary bikes and used them to get around Playa Del Carmen and explore.

The location is perfect, right in the heart of Playa Del Carmen.

This resort is right in the middle of Playa del Carmen (which sadly reminds me of Times Square),

Although the resort is in the middle of Playa del Carmen, it feels like you are in Paradise.

My mom's birthday celebration was recovered when we went to HILTON - Playa del Carmen All Inclusive Resort.

We’ve been coming to Playa del Carmen since 2001 and have seen so many changes in those 20+ years.

Wonderful resort and staff in Playa del Carmen.

This property caters to families and couples, But please be aware there is a few things to keep in mind before booking: 
If you get a beach front room, there is no privacy- room is loud at night due to the beach waves sounds and public beach right in front of the room.

Read through to the end to hear about the food.

It didn't really bother us until it was getting close to midnight and this group would not stop singing loudly.

but if noisy beachgoers would wreck your trip, you could do ocean view and reduce the noise factor.

but it was festive latin music and not disruptive.

You will want to use the ear plugs provided at night because it is not quiet.

My mom was unable to sleep with the noise.

Cons: it is a public beach and some of our guests had rooms near noisy areas.

but the wind and the waves were noisy enough to warrant the use of earplugs!

A fellow guest was also asking to move rooms because of the noise.

Also, the fact that there is another room on top instead of just one floor bungalows so you dont get to hear people walking/talking on top your head the whole time.

It was really, really noisy with the sound of plates and glasses being cleaned.

We found the resort to have more noise than we were expecting

Also beware there are outdoor weddings sometimes at the resort which spread noise across the resort.

The only reason I can’t give this resort five stars is the noise level and the rooms.

- NOISES in #10: None, it´s amaizng to hear the waves 24/7 and reallly relaxing and soothing.

Due to the palapa roofs (that act as amplifiers), the sound of the surf at night can be quite loud.

Be aware that the sound does travel so make sure you find a palpa in the garden area away from the club next door.

In our rooms, you could hear silverware being rolled every night, ice crushed, etc.

I woke up in the middle of the night full of mosquito bits on my bald head.

The highlight is being right on the beach and right at the sea front, we woke up every morning to open the doors and watch the sun rise from our bed.

Our first room was located near the bar Agave which is open until midnight - it is LOUD and the rooms don’t have TVs so we couldn’t drown out the noise to sleep.

A ventilator hanging from the roof and AC gave the room the right condition to sleep.

Security finally went over to one of the boom box groups and asked them to turn it down and they did so we were able to sleep

We woke up and fell asleep to the sound of the ocean.

The only small con that we have regarding our stay, is that on one night a restaurant located on the street adjacent to the resort played loud music until the early hours of the morning which made it difficult to sleep.

The first two nights of our stay, there was no music and we slept wonderfully.

I marked down the "sleep quality" rating only as a warning to those who don't appreciate nature -- the surf and crashing waves can be loud at night, along with the wind rustling through the foliage, and the many bird species that like to start chirping away at dawn.

We woke up to the chirping of birds and the sounds of flowing water.

but I am also very sensitive to sound when sleeping..
A shout out to everyone at Fuego; Nicolas, Fidel, Rene, Elias, Sergio, Antonio and Enrique.

The second morning of our stay, I woke up with what appeared to be a rash.

If you go for the ocean view room, be sure not to be next to the Fuego restaurant as they start setting up breakfast at 5 man and woke us up every day with the clatter of plates and dragging chairs, etc.

So, I do have to say that I have a small fear of bugs and night creatures and because I could hear them walking on the outside of the palapa, I didn’t get a good nights sleep.

It could barely be heard over the air-conditioning and was always finished by time to sleep.

Not to mention having the birds wake you up at 5am when I didnt get any sleep.

Our room was between two families with babies, so we woke up to crying infants every morning (I left my kids at home for a reason).

We also found the room that we got fairly small, and there is no small fridge to keep cold drinks in (you can rent one for 10.00 per day), nor is there a TV (although one could argue that you are not at such a place to watch TV, you might want to watch the news before going to sleep, for example).

but once we soaked in some sun and water we slept deeply regardless.

This will be my go to stay here in Mexico for all my visits to come!!

We visited Mahekal Beach Resort for 12 extraordinary days of sun, sea, beach, pools, cenotes and Mayan tempels.

We visited all 3 restaurants with our all-inclusive plan.

We hired a car and visited Tulum which would recommend.

This is our first visit to Mexico as a family with our 2 sons.

Altogether, a very relaxing stay and I can’t wait to visit again.

When in Mexico, visit Mahekal Beach Resort!

On this last visit we wre so pleased that the local govt has taken steps to reduce the sargazza by capturing it off the coast.

We also visited the Revive Spa for a couples massage, Selene and Marisol were amazing!!

but this visit was above and beyond the best.

The location is perfect, walking distance to 5th Ave.  We are already planning our next visit.

She remembered our names each day and came by to visit at our delicious breakfast buffet.

The beach at the hotel is public and we were visiting during rainy season.

Many have worked here for years and they remember your name from previous visits and greet you warmly when you return.

On my roundtrip Mexico I wanted to visit the hotel to see what I sell to my customers. 1.

We will definitely book treatments there when we visit next time, it is a little pricy,

The resort is also ideally located so while we were able to enjoy plenty of relaxing by the beach time, we were also walking distances to many coffee shops, restaurants, clubs, and stores.

We walked out of our
room and onto the beach.

Everything is a short walk away….pools, beach, restaurants and spa.

The grounds of Mahekal are so well cared for and it is a lovely place to walk around as we go to the restaurants and pools.

You will have a placent walk in the gardens and get to the beach .

We really enjoyed walking on the meander paths

Location is also a plus if you feel like walking downtown, do some shopping or visit a restaurant.

The grounds are stunning, and a short walk to Fifth Avenue provides shopping, entertainment, and more.

Mahekal is on Calle 38, just a 5 minute walk from the quiet end of 5th Avenue.

Servers would walk by to take your orders or there is a swim up bar.

If you're dreaming of walking onto the beach from your hotel room - Mahekal is magical!

The resort is located in a really beautiful neighborhood as well, with unique sidewalk shops, cafes, and walking streets.

From where our room was located it was just a 2 minute walk to the beach.

We could walk into town easily and the streets were really beautiful with little jungle restaurants, a small cenote and little waterfalls/streams.

It is so conveniently located and you can walk to 5th Avenue where all the action is within minutes.

They walked us through the gorgeous scenery and 2 story villas all the way to the restaurant where we were beyond well taken care of.

Every day on our walk through the resort we saw the most beautiful wildlife such as a spider monkey chilling and eating the berries, a type of racoon/ant eater animal, paradise birds, iguanas, geckos, a little beaver type of animal and more.

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