Many restaurants in the area if the 6 in the property doesn't have anything you want to eat.

After staying at the Royalton CHIC - it was a breathe of fresh area to get a break from the party, drink your monies worth experience.

He took us to see the areas where they protect the sea turtles eggs and explained the encubation process.

Additional Items to Note - 

- The property is pretty rundown in most areas compared to other Marriotts at similar locations.

There is a path-way from the lobby in the AC area so you do not have to use the beach or street to access. 4.

The location is splendid and the beach area is the best.

There is also a basketball area, and fussball machine.

This location is also further from main area for restaraunts

The public areas are quite nice and the staff are excellent

Specifically the team working the pool and beach area.

The sushi and chicken skewers I had almost everyday, the hummus, happy hour facing the ocean below the pool area.

The pool area and beach had suffered some damage

The pool area has made improvements - such as shaded areas around the perimeter of the pool and by the poolside bar.

Everything  from the doorman to the concierges was superb
We visisted recently with Husband/Familiy & Friends
Thru all the different areas in the Hotel we felt akcnowledged and provided with the best Hospitality.

Grand elegant lobby and awesome pool area.

Being in the Tourist Zone made the hotel area feel safer.

I loved the swimming pool area and the massage that I had done in their spa.

The pool area is very nice enclosed are some pics taken from my balcony.

Every restaurant in the hotel is delicious, the service is outstanding!

Food was delicious, and the room was very comfortable.

Shout out to Juan the Chef and Jose Iozada at Hana; breakfast folks Victor/Genaro and Maribel at Champions.

And the breakfast and buffet was superb very tasty and properly cooked.

Again, the staff were really great and good food at the buffet and at the Japanese restaurant.

If you want to get delicious Mexican food with a great view, highly recommend Sacobe.

Tasty restaurants such as Hana Polynesian [breakfast & dinner].

Always helpful for our needs
•	Christine promoted now, the supervisor the breakfast cook and many others, the helpers as well
•	So nice to see Vittoriano, Fausto, Furlan, Effem, Orlando, now working at Hanna for breakfast.

Across the street, there is a McDonalds easy walk (don’t open for breakfast until 10:30am!).

The breakfast buffet they have in the lobby restaurant is so delicious and the cooks are so sweet.

The hotel was beautiful, the accommodations were plentiful, and very comfortable, and the beach and pool kept us coming back for more.

The buffet breakfast ends at 11 or 11:30 am (can't remember too clear).

We loved the breakfast buffet at Hana each morning as well.

When we arrived the doorman took our bags and he saw our family and offered a roll away bed.

We had dinner at 2 of their restaurants delicious I give you guys a 10 in everything you all did to make this stay beautiful

Service is top of the line, specially when they become good friends, treating you by name, specially our dear Sara Lopez who hosted us at breakfast last year and now at the Kasai Restaurant.

Particularly impressed with La Isla (poolside), Hana (excellent buffet), Gustino and Sedona (JW and worth finding), Sa Si (Thai) - service at all of these was really good.

Pretty random whether you get what you have ordered at Hana, especially for breakfast.

I would like to take an special BIG thanks to Chef Christian Cime and his staff, he absolutely make a huge impact on us, his dedication every morning during breakfast was just out of this world.

They did have egg hunt for the kids which i thought was cute as hell, a guy in a bunny suit.

I mean it is a very very long walk + elevators to get from one room to another.

The guests also didn’t wear masks in the elevator, which at times were packed were people.

I was placed in a room near the elevators.

Masks: they require it in the lobby, elevator or until you sit down at the lobby bar or restaurant.

Masks are required in all indoor areas, there is hand sanitizer everywhere, limited numbers of riders on elevators, and plexiglass at the front desk and concierge.

This was absurd things like only one functional elevator, which caused frequent delays since only one party could ride in elevator at a time.

Here is a scenario for you - husband and I in elevator.

I would've given it 5 stars if not for the full size beds, and one working elevator due to renovations.

When walking back from breakfast we were advised we could use the service elevator.

My only complaint about this property is the elevator.

Also note, if you stay on a higher floor, there is only 1 elevator.

My dad did get stuck in the elevator in between floors, which was mildly disconcerting,

Things weren't well labeled(to get to the pool or the elevator etc).

No need to take the freight elevator any longer.

Hotel lobby is still being renovated some elevators don’t work and very noisy in that area.

48 hours later I ran into the Director of Loss Prevention in the elevator who then finally came to my room and told me they couldn't see anything on their security cameras.

Unfortunately during my stay the elevator was broken almost 1 (one) evening, I stay in the 4th floor so I must going up and down with stairs.

We were concerned as it was right by the elevator

Its facilities, the staff, the restaurants, the location, the beach, together provide a very pleasant experience for the visitor.

The location is safe which is number one for me.

but least it's located across the street from so really good resturants too.

The beach with Sachbe Beach Shack provided the awesome beach service - drinks, sunbrella & the perfect location [while tanning].

Location is good, service in general is fine

This was one of the best Marriott locations we have visited.

since Cancun is a tourist location there is constant in and out of tourists and what is missing is personal touch from the staff.

The rooms have nice balconies and the location is within an easy drive to popular spots.

The beach on north part (where Intercontinental located) is a lot nicer.

Yep , this place is a wonderful location to waste hours of your holiday trying to see the GM or duty manager.

Marriott REALLY out did themselves with this location.

We sat underneath a palapa every day on the beach and Santos and Ricardo took care of us ensuring that we liked the location and got us towels and tables.

This was a new location for my wife and I.

Very nice place on a perfect location in the middle of miles long Beach strip.

The hotel has a nice position on the beach

Call the resort ahead of time to book else upon arrival.

Closed and crunched me when I followed my wife through while looking at my phone.

Had to constantly chase down maids or call the desk. Restaurants?

I tried calling the hotel many times to talk to Antonio,

but if you just call and tell them when you can go, they will mostly figure it out.

They said they were overwhelmed with documents to verify and did it while I was on the phone.

Walk over and scan a form on your phone to fill out.

* I could not use the mobile keyless feature.

When I called back, the same woman answered the phone; I asked her could you please transfer me to the front desk!!

No ac and no lights or ways to change my phone.

but the staff even gave these children plastic candles while the parents minded their phones & wine more.

The Cons
• While I would say this hotel is family friendly, I would not call it toddler/baby friendly.

Had to call three times for the man to bring some pillows

The call to front desk only route to a number that nobody answer.

Finally ended up calling hotel and they informed me I booked through EXPEDIA not Marriott.

The first night we did not have bed linens for the sofa bed in the suite and I had to call the front desk twice and actually go down there to get some linens to make the bed for my son at 10:00 at night.

I had to call the front desk multiple times to get towels and TP to the room.

We need to call out a few all-star performers at the resort.

Resort charge is pretty poor value of you don't have kids.

but that doesn’t get over poor quality accommodation.

I am outraged by their poor customer service.

None of the pool serving staff are taking responsibility of any area or sector resulting in poor or non-existent delivery of drinks and/or food.

Basically they are running a scheme where they charge you 6 times more for piss poor beer and trying to restrict you from bringing in anything else.

Both omelette and scrambled eggs very overcooked and the selection was poor.

but the quality of the food was also poor.

Unfortunately, Aquaworld has dated equipment and generally poor quality experiences.

People in line for pizza are making big life decisions and there is only one poor guy to deal with that

The only minor issue was that my teen daughter got stacked in the elevator all by herself, the elevator wasn't working properly for a couple of days and poor girl got stacked in the elevator between floors, she got in panic and was hyperventilating

Believe this is why our service was poor compared to other diners.

The sofabed in the room was poor Quality and the room itself not state of the art.

but very bad food, and poor quality drinks.

While the food was fine, this place is extremely noisy due to the teppanyaki circus and poor sound management in its design.

The restaurants are very poor for the quality and variety of the food.

but the volume is so poor I had to use my mobile to hear the call.

The building is under renovation which may have been the reason for the poor state of some areas.

The oils they used seem to be very poor quality as they leave a not very pleasant scent in your skin afterwords.

Special mention for their attention to Alberto from the front desk, Fidel and Uriel who kindly helped us with the luggage, as well as José Lazaro from the Hanna restaurant, many other names that we do not remember

They made our dinner celebration a memorable night to remember and to cherish.

Everything else was great the pool service and food were delighted and enjoyable.

Very well taken care of resort, very clean, amazing staff, and fantastic food.

So convenient to have restaurants walking distance.

- So far tried the Thai restaurant here and the food was amazing.

Everything there was tasty and my favorite is the tacos with beef flank and the mango with chamoy Daiquiri.

Food and drinks at various outlets were impressive as well.

If you get up late like us, you can have a great brunch with ocean view.

The only con is the customer service in the hotel is slow and not great

The appointment itself was pretty slow, and took about 30 minutes despite having pre-registered with our information.

Check-in is very slow, I'm still not sure why they are charging a resort fee, they cannot offer all the amenities.

however, the check-in process was painfully slow.

Don’t understand why it took long - maybe agents are new, maybe IT is slow??

The check in process was a little bit slow, I am not sure why it took so long to get checked in.

Food we ordered came out very slow, wrong meals were served and the staff wasn’t able to recover from it.

but is very noisy due to its design and service was quite slow.

Front desk was a little slow with no one waiting to check in.

The room was slow to be cleaned even after I requested that it be cleaned it took 2+ hours for them to do so.

Also wifi was slow and we gave up trying to stream anything. The accounting systems seem to need improvement, as many transactions need to be separated (happy hour drinks check separate from welcome drink check separate from food check.)

however it was slow season so I’m sure there was a lot of availability.

The worst part is now the wifi is extremely slow!

I am not sure if this is a slow time of year for the resort

but like in most places, service is slow.

The Steak house service is VERY slow, and don't ask for a straw for your Strawberry daiquiri which come in a glass with such a small mouth you can't get the drink out of it, because straws are not allowed!

We visit Tulum, XCaret, Xel-Ha, Chichen Itza, and take the ferry to Isla Mujeres when we visit in addition to driving to several restaurants in the area.

Also a day trip to Xel-ha for a full day.

One, Chichen Itza, filled with so much history and culture and then Xel-Ha filled with natural beauty.

After being all day at the parks and ruins Xcaret, Xel-Ha, Chichen-Itza to return to the hotel, take a shower and have dinner at one of the various restaurants was great

The Mikado restaurant was our favorite they have a real Japanese menu, the flavors are really good, congratulations to the Chef!

The service at the hotel set us up for a tour at Xel Ha and

Marriott Cancun Resort

poor

slow

phone

elevator

restaurant

area

location

For lunch we mostly went to the buffet which again was great there were always fresh options and several cooking stations to have things made to your liking, we did go to La Barista too, I loved it there and liked that you can do a sort of Mexican tapas and ofcourse it's on the beach so lovely views!

Few staff shoutouts: 
Daniel at the lobby bar is an amazing mixologist, conversationalist, and comedian
Katya and Jorge at the water sports (we did sailing 2 days) were very helpful and kind
Alberto was a great beach attendant
Emilio and Roberto were superb waiters at the French restaurant 

Our only regret (and it’s a big one for us) is the lack of whiskey/bourbon selection.

ROOM:  Ours was a private villa that is secluded that is very close to the beautiful beach and pool area.

Beaches are beautiful, the bar in the lobby is the best for drinks and specialty coffees in the morning.

Can’t really fault this hotel food and service were top notch, incredibly clean and spacious rooms, beach was beautiful yes a few rocks nothing earth shattering

The resort works constantly to remove the seaweed from the beach.

however this seems a bit of a waste to have the room with some of the best views on the property being wasted as by they time the ala carte is open its pitch black outside so cant see the beach or the ocean anyway.

The beach was nice - the staff was always trying to keep all the seaweed cleaned up from the beach.

I enjoyed spending time at the beach and Jonathan was great!

If you walk up the beach to where it is piled up it does smell.

From the amazing, tireless staff that handles the beach and pool providing set up, towels, wait service anything and everything one could imagine.

Beach or pool side service was hit or miss!

We had a ocean view room, we absolutely loved having our room right on the beach.

We love the property, it is beautiful, the beach is kept very clean

Private beach access with numerous huts and an infinity pool with a lil basketball net + pool bar.

The waiters and bartenders at the pool bar, lobby bar and beach bar are hardworking and amazing too!

Beach has lot of weed so good luck swimming .

but we were at the beach or at a really large open pool.

Sea turtles came up on the beach to lay eggs every night.

Food
The food was lovely, the buffet at breakfast was amazing and when I asked for some avacado it appeared as if out of no where and in true Grand fashion I was asked the following day if I wanted some again!

Food was faultless, something for everybody’s taste, we ate in all the restaurants, we’re not usually keen on buffet service,

The hotel closed all the restaurants for dinner and instead held an open community buffet style
Meal at a different area of the hotel property.

Felix and all the workers at breakfast got our days started with  a great breakfast buffet.

THE CLUB:  The greeting Concierge is going to withhold your resort credit coupons, unti you schedule a breakfast to hear about the Club (2/3 hours $160K/16%/25years)  Again, we have been to these resorts for 20+ years, we loved they didnt try t sell you ttimeshares.

My main issue was La Brisa being closed for lunch still, so now its breakfast and lunch and if you have an evening meal at the buffet all being in Bellavista.

We enjoyed in particular the buffet and La Brisa in the evening.

To Chef Jesus and Captain Lorena (she also is awesome in her position of overseeing the amazing L’Atelier with Osiel doing amazing table side service) in the Bellavista buffet where the most amazing array of choices imaginable are all together in one place.

Also at most resorts the buffet food is usually mediocre.

The food is delicious no matter where you choose to eat.

but there were lots of delicious variety here!

The buffet is self serve and the food from here is beautifully presented with so much to choose from you will not be disappointed.

I would recommend eating at buffet only .

The food at the buffet and a la carte restaurants were the best I have ever had at an all inclusive.

Friendly and the buffet was the best I have ever had at a resort or hotel.

At breakfast every morning we were greeted by Michel the hostess.

Two of the evenings we were going to have dinner at the buffet; it was closed.

although they need to do a much better job at letting you know when it is going to be closed.

No one bothered to tell us if the bartender was gone for a few minutes, or if it was closed, or if we should try back later, etc.

I can't tell you about the steakhouse (Toni's) because they called us about 45 minutes before our reservation to tell us that the restaurant was going to be closed that night.

I believe they are still having some COVID after effects as some things were closed or limited and staff seemed to be also be limited.

Would prefer a closet that closed more securely so our DampRid would be more effective.

Then we learned the buffet was also closed for two of the nights we were staying as well!

This is a major disadvantage to guests that arrive in the later afternoon, as you can easily be closed out of a spot, and this practice should be changed!

I would like to see Gourmet American Italian, some Tex Mex, Grilled Steak and real burgers, lava chocolate cake, pancakes, bacon that is cooked and crispy (not nearly raw), Snow Crab, Lobster, American PIZZA (not what they had idk what that was) All around the FOOD was the biggest downside --- Side note my Daughter went to the Jamaican Grand Paraiso and she said the same of the food there---     My only other negative was that the pool Closed at 7PM ???

During our stay 'La Brisa' was permanently closed.

Also when restaurants like La Brisa Grill are closed (as it has been during the day our entire stay) they don’t keep the buffet open an extra hour to offset.

However the food is a disgrace for a 5 star resort 

We only get 3 reservations for dinner out of 7 totally unacceptable all the restaurants are fully booked we can only get buffet closed tonight so all we can do is room service for the 3rd night 

Butlers are useless cannot help 

Breakfast  room service day 1 cold food 
Breakfast room service day 2 they forgot my wife’s order completely and toast rock hard 

The buffet is disgraceful very small area of food today cold onion soup 

Everything else is fantastic

Those being that some liquors were not available, the casino being closed, and minor tasks being overlooked at the buffet.

but definitely room for improvement )
- restaurants la brisa and l'atelier were closed whole week when we were there 
- room accomodation style was little outdated needs a refresh 
- night entertainment/shows were a little lacklustre 

Special Shout Outs 

Our wedding ceremony at iberostar grand was coordinated by Abigail and she did a wonderful job especially since the weather was unpredictable up until the last hour.

We arrived at 6:30pm at The Gourmet and was told the restaurant was closed at this time and the wait was at least 90 minutes.

however since the theater was closed, the lobby was the best option and the acoustics were not great for some of the shows.

The dance club and casino are closed with hopes of reopening early 2022.

Was disappointed on a Friday night that both the Italian and French Restaurants were closed so buffet it was and not fond of buffets fir dinner

but if iberostar truly cares about the environment then would love to maybe see them and the secrets hotel maybe look at ways to help control the damage.

Oh let’s not forget about the spa with great atmosphere great service and one of the best hot stone massages I’ve ever had!

We celebrated my husband's birthday while we were there and they decorated the bed with roses and a left a bottle of champagne and macaroons.

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