He created an atmosphere at the hotel where people from all walks of life have breakfast and happy hour together and leave as lifelong friends.

Their well designed rooftop lounge is where you can meet new people - if you want to - dance with friends & enjoy simple appetizers with delicious margaritas.

was very comfortable with spectacular patio views, breakfast every morning was amazing, the plunge pools are clean and refreshing, and the sunset happy hour was the highlight of our trip.

Breakfast was amazing- the kitchen staff do an incredible job preparing and presenting the dishes.

The owner and staff are exceptional and pamper you with outstanding breakfasts, clean rooms every day, legendary hours, and for anyone who chooses to spend their day at the hotel, two excellent soaking pools, one on a rooftop terrace with views of the turquoise waters of the Caribbean and the waters between mainland Cancun and the island.

There is a huge free delicious breakfast every morning where you get to meet the other guests as well as a free happy hour on the roof every evening where again you can mingle with people from around the world.

Each day started with a relaxing breakfast prepared to your liking, go with a different special each day, or order up an omelet or egg sandwich, just to name a few.

Yes, this little historic gem with 6 lovely rooms offers a peaceful night's sleep, a bountiful Mexican breakfast and a rollicking happy hour for guests.

The Mexican breakfasts are tasty and huge, wash them down with fresh squeezed OJ and coffee and you are ready for the aforementioned day at the beach.

The breakfasts, the happy hour, the views, the  cleanliness, the graciousness of the hosts and staff.

This is a wonderful boutique hotel/ bed and breakfast.

The breakfasts were delicious and set us up well for a day of adventure.

), excellent breakfasts in the morning, included roof-top happy hour from 6-8 every evening with views of the ocean, and lots of little extras like floats and towel wraps you can use at the beach, refillable water bottles (so you always know where your water came from and that it's fresh!

The ambience, location, amenities, attention to detail, fantastic breakfasts, happy hour fun and drinks, and marvelous staff all combine to make this one of the top travel experiences one can have!

Breakfast was very good and Happy hour was even better!!

The rooms are comfortable, the air conditioning is icy, and breakfast was delicious!

We loved the stunning roof top views, conversation with guests from around the world and delicious authentic Mexican food at breakfast and happy hour.

Three very minor suggestions for perfection would be: a shower curtain in the bath, a trash can with a lid for the bath and French press coffee at breakfast.

If it's an "always" thing, I would suggest at least having lids on the trash can.

Another issue is as there are no  lids to the trash receptacles in the bathrooms, and with the absolutely no paper down th toilet rule, it is a somewhat unhygienic.

Their are no TV's in the room, so you can really discount!!

In my week there, among the many travelers I met, I met two Canadian women during happy hour and the three of us woke up at 6am to drive a golf cart to watch the sunrise.

the reviewer should not have come here if she wanted a TV, etc.

Ohh forget about CNN cause the owner decided that TV was a luxury he wasn't going to pay for you to have!!!!!

Bring him a bottle of Canadian Rye Whisky.

If you can't unplug and give up your TV don't stay here.

People should be aware that it a several story walk-up to some of the rooms and to the terrace for happy hour, there is no TV (which made us happy), and that the area around the hotel is not pristine (it is normal families living their lives),

If we had 2 wishes it would be to have softer beds and a TV in the room- sorry

If you can live without television (seriously), read on.

And forget TV. When the gf and I checked in and Steve gave us our piedras for Happy Hour, he said, "See you at Happy Hour."

It was difficult to leave even to appear on a national television program.

Casa Sirena Vacation Rental Isla Mujeres

trash

Free High Speed Internet (WiFi)

Pool

Rooftop bar

.the food at the  buffet is good and bad.

Hugo in buffet was great also very helpful and went the extra mile to makenour vaction wonderful i am gratful for him   and then there was Miguel who was working an early shift that week instead of he's usually  worked night time at the steak house

Pools and beach were clean and beach chairs were plentiful and comfortable.

Coffee shop was as perfect as it could be 
Restaurants were all fantastic, buffet I thought was not as great.

Francisco was a server in the buffet who took care of us for breakfast and Can't say enough good about him.

Luis was another we often saw at breakfast and lunch.

The buffet will have something for everyone in your family, even picky eaters.

The main buffet itself offers an incredible variety of food,

The food was very good, full of choices, breakfast, lunch and dinner.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

Great choice of food during breakfast/lunch buffet
5.

Great accommodations, all inclusive, & great food whether it is dining in or buffet.

There are just enough restaurants to choose from and have a variety every evening and the buffet itself is worth the whole week.

Buffet at the Italian restaurant was awesome.

but that’s all I could really complain about, breakfast is yummy, especially the home made omelette, we ate in most of the restaurants and they where all yummy, the pools where clean, the staff where friendly and it was a brilliant experience, I would definitely recommend the hotel and would return, thankyou riu

Lots of choices for dining, a la carte as well as buffet.

The staff in particular Alfonso & Hugo at breakfast and Santiago at dinner went above and beyond to ensure our every need was met, making us feel like VIPs throughout our stay.

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

In our 11 days, the best food we ate was at Xplor and Xel-ha.

Definitely go to Xel-Ha if snorkelling is your thing.

Hotel Riu Palace Peninsula

smell

Free parking

Free internet

but nothing special 
• Azul - Buffet, good quality food but repetitive.

The staff at the buffet are super nice like enrique and Julian were the best

The buffet restaurant was always good, no matter when we went morning or night.

My favourite was buffet Azul rather than Almar or Hakka – it was fast and good for me!!

Yesi was an ever-present at breakfast and lunch and always started our day with a smile.

We also are always amazed at how delicious the food is, thank you to Chef Canul for all the delicious meals!

The buffet restaurant always has lots to free

The Breakfast buffet Restaurant has all the food you could need for a very tasty breakfast and more.

Meals were great, both at the buffet and at the specialty restaurants.

but the kids were delighted with pancakes everyday.

ILSE in the coffee shop and Dulce in the breakfast restaurant made mornings so much better.

Friday night was also Mexican night at their main buffet restaurant Azul, and they brought in a really good mariachi band to play/sing!

The hotel food was plentiful with a buffet along with a coffee shop and 2 restaurants to cater for everyone.

Our last night was unforgettable thanks to the barristas Gael and Raul we were able to try their famous drinks and we fell in love with “mas amor “ witch is a rich strawberry creamy alcoholic drink and  the drink “galactic mint” was a delicious version of a slushy mojito and “mud slide “ for a rich coffee creamy slush drink was perfection.

The Azul restaurant always had a variety of food including a variety of healthy options for individuals with food intolerances and restrictions.

At the buffet during the day and at night Ham was our server and did an excellent job.

There are only 2 restaurants (Japanese & Mediterranean), plus the buffet and the Japanese restaurant is generally mediocre.

Everything you can get to eat outside the resort is more delicious,

If recommend reserving a seat at the pool a day in advance because people leave there towels and never come back.

One of the things did not work as well as most times there was no paper towels or toilet paper.

at this time we did also notice people had already places towels on sunbeds at the pool, which was very cringey and not what I expected.

Sometimes dirty towels were left, sometimes only one towel left, bathmat not always replaced.

The other con is they have signs telling people reserving chairs with towels isn't allowed,

Apparently, if you'd like to have a chair to sit on in the pool or beach area, you have to get up early and stake your claim with towels and other belongings.

People go early in the morning and put their towels down to reserve chairs that they sometimes don't use until the afternoon.

His judgment was very poor because I left the first chair totally open, and I got the hotel towel with me to the new chair which meant I chose one station.

We had to make requests for clean towels , toilet paper and only received face cloths on our first day.

We did not complain about this we just made up the room our Selves and requested clean towels etc.

CONS…..
Looks better in pictures 
Run down, for example bath towels were all shredded at ends, and just worn out.

I was unsure so I used my beach towel from my suitcase.

They wouldn’t bring new towels to the room they refolded the same dirty towels every day and we had to call down for new ones.

The 3rd day we did not get towels when they cleaned our room and had to keep calling.

Next we had issues with no towels being left in our room and our bed sheets not being changed at all during our stay, I spilt a drink on one of our beds and the stain stayed there our whole stay.

You were only allowed one towel per person, and had to surrender your "towel card " each time you obtained a towel.

(While i was there, four women from England would come down and lay towels out super early and then claim the only umbrellas for themselves-for days.)

Then, there was a gap under the shower door so the water would all leak out into the bathroom from the shower, taking at least two towels to soak up afterward.

We were unsure whether to book Xel-ha or Xcaret as an activity away.

Oleo Cancun Playa

towel

Wifi

Their steaks were delicious, as was the roasted pear salad.

At breakfast ask the egg cook for Bacon and he will give it to you from his secret stash.

The New Year’s Eve buffet and fire / dance show was fantastic.

They have a very well structured buffet for all three meals, and the theme rotates so there are different things to try each night.

The Argentine steakhouse serves inedible meat and tries to upsell you on high-end steak cuts.

Also Isaac in the breakfast buffet was awesome and very nice and accommodating.

The service is amazing, visit the buffet Mr. Eladio and the Mexican restaurant Mr. Jairo change the experience at a different level.

The buffet switches daily and always had really good food.

It was delicious (especially the salmon!).

Some of our favorite food items were chiaquilas and french toast at the breakfast buffet restaurant, the shrimp tacos and fish tacos at La Cevicheria for lunch, the Margarita pizza and Pizza Condesa at the brick oven pizza stand next to the upper pool, and the grilled fish at the lunch buffet restaurant.

We tried the Thai, Mexican, and Italian and all were delicious!

I especially loved the buffet selections.

Buffet 
Breakfast is almost the same everyday

Emiliano, Osvaldo and Gilberth in the buffet and of course JJ, Tomas and Isaac serving up beverages around the pool.

The International buffet has so many options, we always unintentionally overeat!

The line at the buffet was also longer and slower moving that before, possible reflecting a staff reduction.

Particularly evident in the rooms - our room was really falling apart and sooo humid and damp.

Moreover, the toilet seat had urines left over from the previous guest.

Our oceanview room had a stale smell most of our trip.

you have to go 150 feet outside the resort to smoke cigar or cigarette!!

the food was completely disappointing and every restaurant tries to push you to upsell and pay for wine and other dishes and the prices were ridiculous $100 for a steak that was disgusting that i could get better back home in ny for half the cost.

The last time they came they made the floor filthy trying to fix it and literally used the bathroom and left pee in the toilet seat. Nasty.

- The pool area needed to be cleaned a bit more, we noticed later in the day that the floor would feel slimy and certain areas smelled like poop near the bar and edges of the pool.

but the bottom pool has a nasty film on it.

If that does not matter to you, then no foul.

Our room:  Other posts reported that it was a bit damp.

All of the staff was so nice and lovely to people, no one was rude or nasty they helped so much and even cracked a joke to make people smile.

Room reserved was ocean view an d ended with Garden view and NO AC working properly, which in turn made the room smell muggy, humid bed, clothing and sweating walls.

The jacuzzi had a bad and almost moldy smell

Here is where it fell short:
ROOM: the room was always damp and smelled as such.

Sewage smell is everywhere in the pool area.

Very minimal sargasum (stinky seaweed) during this trip.

My only problem was the very bad smell coming from a couple of the pillows.

We did the Xel-ha excursion which we booked directly through Xcaret prior to travel as we had done it before and there were no problems.

Fiesta Americana Condesa Cancun All Inclusive

Valet parking

Buffet food was just OK. (Eggs shells always in eggs - yuk).

The restaurants are a notch above the buffet,

However, I expressed my concerns through a feedback questionnaire at the buffet restaurant and the vegetarian options improved.

As for the restaurants, the buffet was well stocked, and

Buffet has a great selection, including breakfast, lunch and dinner.

All of the staff were great and a special mention to Aury from the buffet, Zoila from Housekeeping and Tony the exercise leader.

But me and my husband didn’t feel comfortable during lunch and dinner in buffet .

Whether it's the buffet or one of the four al-la-carte restaurants (which you don't need to make reservations in advance for!

food

The buffet was lovely and could always find something.

These are prettier and more intimate than the buffet restaurant

We also had a room switch during the trip which was nice and the breakfast buffet never disappointed.

The food at the main buffet is absolutely amazing.

The selection at breakfast is wonderful, the selection at dinner is great too and yes it can get samey

The food in all restaurants was good, plenty of choice in the buffet restaurant.

but  this while what I am getting is disgusting hot dogs?

3 places to smoke, if your a smoker  which are not adequate for hotel this size.

The middle pool is a pool bar where people were just drinking until they couldn't stand up, smoking in the pool, and we even saw someone taking substances.

If you’re a smoker, I would strongly advise against this hotel.

Another one boiled shrimp not cleaned black line. Disgusting

Our room did smell of sulphur on occasions and the fan does make a noise which you can't switch off so some light sleepers may struggle.

There are staff raking that up each morning and it’s nothing like smelly seaweed and didn’t deter anyone swimming in the sea.

First off the rooms had a horrible mold/mildew smell that was making me feel sick, our rooms were NEVER cleaned unless we requested on the app and even so no fresh towels brought / toilet paper refills.

Areas for improvement: 
We saw many people smoking throughout the resort in undesignated areas, which we found very annoying.

The rooms were a bit dated and the bathrooms could have been cleaner, there was black mold in ours.

Day we checked in, the room had pillows and bed that were giving off a stinking smell, same with curtains
2.

but of course people had to ruin it by leaving their garbage behind, we found broken glass, straws and cigarettes :/ Food was very poor, only friuts and vegetables were great also staff was very helpfull and nice.

even though u tell them constantly you don’t smoke not a very good way to welcome holiday makers absolutely disgraceful behaviour

No air in room bathrooms, insufficient room lighting, red stained mirrors, pee on the side of the toilets.

Our friends had trouble with electrics on floor 9, blowing lights, hair dryers ect…fuse box looked old and looked like required maintenance, this happened after rain, so probably water in the electrics, they had to sleep with no lights or electric, with a smell of burning, was not resolved until next day, their last day.

Everybody smokes, everybody is loud and inconsiderate of others having a relaxing time.

Multiple Cigarette burns on the plastic table.

Glad my two days in Riu Caribe I spent them at Xcaret & Xel-Ha.

Took one excursion from TUI to XEL-HA and that is it 5 of 5

I could go on , we had a great time everyone’s experience is different .

Xel-Ha (sounds like shell-ha)

Lovely day out snorkelling in a large

but still want a good day out you NEED to go to Xel-Ha, this place is out of this world!

While we were there we went on a lot of excursions including Xel-Ha and Xplor which we booked ourselves through the Xcaret website before going, and a few excursions through Thomson while we were there including the catamaran trip to Dolphin Discovery where we swam with dolphins, nurse sharks and fed the manatees and a trip to Garrafon Park, and Chichen Itza.

You can also book all excursions at hotel, we only booked coco bongos through arturo the rep and booked xel ha with a place on the strip.

Hotel Riu Caribe

Parking

We had breakfast each morning then set out on our adventures for the day.

We had excellent meals at the on-site sushi restaurant, the poolside restaurant for lunch and cocktails, food quality was incredibly fresh and delicious and service was expedient.

Breakfast waiters were consistently friendly.

Amazing service from everyone; Alejandro at the pool, Alfonso and staff at the buffet.

The flagship restaurant had an $85 per person buffet serving ham and turkey.

750° had coffee, lattes, croissants,  donuts, breakfast sandwiches, pizza, encheladas,  ice cream.

Italian restaurant Gustino- Freshly made in house pasta, delicious.

Rooms were great, amenities spectacular, food delicious.

The restaurant choices were delicious as we tried several options and loved them all!

The Hana's staff at breakfast was fantastic and the Champions staff as well.

Every restaurant in the hotel is delicious, the service is outstanding!

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