.the food at the  buffet is good and bad.

Hugo in buffet was great also very helpful and went the extra mile to makenour vaction wonderful i am gratful for him   and then there was Miguel who was working an early shift that week instead of he's usually  worked night time at the steak house

Pools and beach were clean and beach chairs were plentiful and comfortable.

Coffee shop was as perfect as it could be 
Restaurants were all fantastic, buffet I thought was not as great.

Francisco was a server in the buffet who took care of us for breakfast and Can't say enough good about him.

Luis was another we often saw at breakfast and lunch.

The buffet will have something for everyone in your family, even picky eaters.

The main buffet itself offers an incredible variety of food,

The food was very good, full of choices, breakfast, lunch and dinner.

From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing.

Great choice of food during breakfast/lunch buffet
5.

Great accommodations, all inclusive, & great food whether it is dining in or buffet.

There are just enough restaurants to choose from and have a variety every evening and the buffet itself is worth the whole week.

Buffet at the Italian restaurant was awesome.

but that’s all I could really complain about, breakfast is yummy, especially the home made omelette, we ate in most of the restaurants and they where all yummy, the pools where clean, the staff where friendly and it was a brilliant experience, I would definitely recommend the hotel and would return, thankyou riu

Lots of choices for dining, a la carte as well as buffet.

The staff in particular Alfonso & Hugo at breakfast and Santiago at dinner went above and beyond to ensure our every need was met, making us feel like VIPs throughout our stay.

Liverpool was upscale with stores like Prada, Louis Vuitton, etc.

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Hotel Riu Palace Peninsula

smell

Free parking

Free internet

Pool

We honestly don’t have one single complaint, the staff couldn’t do enough for you, the room was clean, the food and restaurants were delicious, staff were attentive, beach beautiful and the cocktails were to die for.

Our family would like to give heartfelt thanks to the spa manager for facilitating Lizbeth coming over for one of my wife's hair services, to Ernesto in Tequila for making every breakfast the best experience it can be and Tania by the main pool for keeping us hydrated and well fed all day.

Really enjoyed the variety of food and options at the Tequila Buffet.

Jose, holvert, Javier at the beach bar with the swings 
Gael, Willy, Roberto, Juan at reservations 
Ernesto at tequila 
Felix at momo 
Carlos at tequila 
Alfredo,Saul at the sky bar
Damian at gondola
Rafael at momo 
Alfredo at the smokehouse 
Can’t forget Gabriella every morning at breakfast making us eggs

Gael and Rafael even remembered us from our last stay 4 years ago.

For us, we were up on the rooftop pool and felt like our own personal bar, food service (shout out to the delicious fries and seasoning salt)  and pool.

The rooms were nice, the beach was gorgeous, the meals were delicious, and the service was warm and accommodating.

Dante and Alejandra took great care of us and the food was delicious!

It’s either the buffet (mainly left overs from breakfast) or the bar grill.

Four years ago he was a breakfast waiter.

They always tried to seat us in weird sections when there were tables elsewhere available with better proximity to the buffet, view, etc.

Our first night we ordered the Pepperoni King pizza, it was delicious.

I appreciated Janet's attention and also the delicious food the chef, Edward, made for my breakfast and lunch meals.

Luis (Gym), Silvana (Asian), Damasio (Roof top), Eduardo (steak house), Ernesto (buffet), Janet (Buffet), Alfredo (Buffet), Ivette and Daniela (Spa), Tania (beach) Claudia (Buffet chef)

Once they do a reno this place will be incredible! !

Gabriella will make you the best omelette and she is so friendly!

The food was amazing, especially the seafood risotto and the little buffet of appetizers they have.

The only thing I would say which is not the hotels fault is, that I would make sure my room didn’t end in 08, 10 or 12 as it’s next the the elevator and can be noisy late at night or/and early in the morning.

Barging into the elevator before those arriving have had a chance to get off.

The biggest complaint I heard was the elevators.

Areas for improvement:

The elevator situation is REAL slow.

2 out of 4 elevators are broken at all times.

The elevators are dirty and just plain  worn out.

The lights went out on us on the elevator!

The only thing that really needs attention right away is the elevators.

Because this is a tall hotel style building, we found the hallway to be quite loud when trying to sleep, especially since our room was directly in front of an elevator.

The hotel downside is the elevators and ensuing wait times.

Moving around the building is somewhat difficult as stairways are closed, elevators get packed up and take long time.

Elevators are a nightmare, it was small and constantly passing floors.

The entire 7days involved elevator issues.

Only minor negatives, there are only four small elevators for 14 floors, so you have to be patient at peak times or find stairs.

but expect to be caught in elevators, restaurant lines, buffet crowds.

but others a real miss)
-the towel game is exhausting (I don’t blame anyone who wants a chair, but the hotel needs to move towels and stuff if people are holding places at both the beach and pool for hours while they eat breakfast and get manicures)
- the elevators are small and they take quite a while

Even at the furthest room here, you're maybe 100 steps to the elevator to breakfast, another 100 steps to the pool and 200 more steps to the beach.

but what we learned to do was if u were going up and the elevator was going down or vice versa.

Fortunately her understanding of my Liverpool accent was better than my Spanish.

Beach Palace All Inclusive

elevator

Free High Speed Internet (WiFi)

Buffet food was just OK. (Eggs shells always in eggs - yuk).

The restaurants are a notch above the buffet,

However, I expressed my concerns through a feedback questionnaire at the buffet restaurant and the vegetarian options improved.

As for the restaurants, the buffet was well stocked, and

Buffet has a great selection, including breakfast, lunch and dinner.

All of the staff were great and a special mention to Aury from the buffet, Zoila from Housekeeping and Tony the exercise leader.

But me and my husband didn’t feel comfortable during lunch and dinner in buffet .

Whether it's the buffet or one of the four al-la-carte restaurants (which you don't need to make reservations in advance for!

food

The buffet was lovely and could always find something.

These are prettier and more intimate than the buffet restaurant

We also had a room switch during the trip which was nice and the breakfast buffet never disappointed.

The food at the main buffet is absolutely amazing.

The selection at breakfast is wonderful, the selection at dinner is great too and yes it can get samey

The food in all restaurants was good, plenty of choice in the buffet restaurant.

I found it safe to go out the hotel catch the bus to Liverpool shopping centre.

I would definitely recommend the Thai restaurant, located in the Liverpool shopping centre, the setting is just stunning - pods on stilts overlooking the lagoon, mood lighting, snuggle sofa, excellent food and great service.

but was an great experience (we booked with the reps at hotel, tui) 10 minute bus ride from the Liverpool shopping centre, with all your high end shops, like Gucci, Rolex & Dior etc.. We done the dolphin experience with tui, 200$ but was amazing, worth the money and I would do it again.

Great variety of shops, bars- Liverpool shopping complex is amazing and well worth a trip out to see.

We also got the bus up to the big liverpool shopping centre.

The bus stops are directly outside your front door
If you go right you can go as far as Walmart and C & A, don’t go any further as you put yourself at risk
If you go left you can go as far as either Coco bongo or the next set of shopping is the Liverpool centre
A taxi is dearer
Your hotel will offer you trips

but  this while what I am getting is disgusting hot dogs?

3 places to smoke, if your a smoker  which are not adequate for hotel this size.

The middle pool is a pool bar where people were just drinking until they couldn't stand up, smoking in the pool, and we even saw someone taking substances.

If you’re a smoker, I would strongly advise against this hotel.

Another one boiled shrimp not cleaned black line. Disgusting

Our room did smell of sulphur on occasions and the fan does make a noise which you can't switch off so some light sleepers may struggle.

There are staff raking that up each morning and it’s nothing like smelly seaweed and didn’t deter anyone swimming in the sea.

First off the rooms had a horrible mold/mildew smell that was making me feel sick, our rooms were NEVER cleaned unless we requested on the app and even so no fresh towels brought / toilet paper refills.

Areas for improvement: 
We saw many people smoking throughout the resort in undesignated areas, which we found very annoying.

The rooms were a bit dated and the bathrooms could have been cleaner, there was black mold in ours.

Day we checked in, the room had pillows and bed that were giving off a stinking smell, same with curtains
2.

but of course people had to ruin it by leaving their garbage behind, we found broken glass, straws and cigarettes :/ Food was very poor, only friuts and vegetables were great also staff was very helpfull and nice.

even though u tell them constantly you don’t smoke not a very good way to welcome holiday makers absolutely disgraceful behaviour

No air in room bathrooms, insufficient room lighting, red stained mirrors, pee on the side of the toilets.

Our friends had trouble with electrics on floor 9, blowing lights, hair dryers ect…fuse box looked old and looked like required maintenance, this happened after rain, so probably water in the electrics, they had to sleep with no lights or electric, with a smell of burning, was not resolved until next day, their last day.

Everybody smokes, everybody is loud and inconsiderate of others having a relaxing time.

Multiple Cigarette burns on the plastic table.

Hotel Riu Caribe

Parking

The staff are amazing, the food is delicious, drinks are fantastic, and the rooms were very nice.

The drinks were great, fast and plentiful.

The food on Christmas at the buffet was one of our favourite meals.

The staff are absolutely great and we would especially like to mention Isia in the buffet restaurant, Nelly at the Cappuccino bar and Adrian and Mary at the art deco bar.

Wilbert pool server is a Rockstar, as well as pool bartenders Eduardo & Nato, servers Fidel and Jose, breakfast Humberto, Ismael and Edi, steakhouse Thomas and Saulo outstanding!

The hotel was amazing , the staff were all incredible, the food was delicious and the views were spectacular.

Buffet at the Riu Cancun next door was better and you can go for lunch their as part of your all inclusive.

They even  give you a voucher  to have lunch,it is very nice as the buffet is closed until 12- 30 pm, and a check out time is 12 pm.

The food at the restaurants, including the buffet, was really good.

The Buffet was spotless and attended to every minute with delicious food and tons of varieties including vegetarian menu.

The buffet was also good, it had a nice mix of different cuisines - the crowd definitely had some favorite items that went quick!

Food was delicious in the buffet and at the restaurants.

We enjoyed the buffet as there is something for everyone and the Italian restaurant was really superb!!

For dinners, managers Thomas and Rigo made everything happen to get our group of 10 seated quickly at a la cartes and Fernando gave next level service at those meals, as did Nick in the buffet outdoor space for breakfast and lunch.

Each day we had a great  breakfast and lunch at the buffet and Nicolas was friendly and attentive.

Two of us really enjoyed the delicious fajitas.

Regards 
Mel & marc Liverpool beautiful couple

A knock on our balcony door revealed a woman barely dressed from the other side of our room that had climbed over the 7th story walled because she was locked out of her room after the high winds had slammed her door slammed shut and locked while having a smoke.

The receptionist  by the name Antonio was extremely  nasty.

After a badly, broken ankle  from a wet floor slip into a trench drain located at The Terraza bar, the hotel assumed zero responsibility on the incident stating it was a fortuitous accident.

My room had no A/C, and the smell of mildew and potentially  mold permeates the 3d and 4th floor in main building.

But besides all that the entire hotel has an overpowering smell of black mold.

Even my sheets were damp when it was time to sleep.

but it stunk worse than a gym at peak hours.

The halls smelled funky probably because of the carpet.

Be sure to check out the locally baked goods in the bodega - they smell delicious and are super cheap! Negatives:
1.

Regarding the musty odor, it is definitely detectable here and there.

Security is an attitude waiting for an issue; I'm a smoker and I had a security person following me around while I was putting out a cigarette.

For the pool with the swim up bar, it is limited in ability to access it and it is located near some garbage dumpsters that really smell awful.

The pillows are terrible and also disgusting.

My mattress was too hard and the humidity was so high the AC in room couldn’t cool the room down enough and clothes remained damp for days like wet swimming suits .

The hotel smelled very musty and moldy. 2.

however odd odor in the hallway
A little disappointed with the beach the water was not very clear.

However, we kept smelling an awful smell every now and then sometimes for a minute or two sometimes for longer periods.

I read complaints before visiting the hotel to see the negative things, I always do that to see how the hotel really is, the rating was not bad, some people complained of the smell, I am a sensitive person when it comes to smells

As with all resorts I've experienced in Mexico, the rooms are a bit damp in the hot, humid summer.

Hotel Riu Palace Las Americas

Day one, the toilet was clogged, the room had no remote for the tv, and no towels in the room.

If you want to use their restaurants and other amenities you have to make a reservation every time, it gets really inconvenient.

We all paid $400-$600 a night so I honestly expected more, now our ceiling is leaking in our room!

The bathroom faucets were weak and none of them would easily clog so water takes time so go down (found this common even in CDMX hotel we were at).

- The bathrooms are the smallest and oldest that I had ever seen.

- The bathrooms are the smallest that I had ever seen.

Day 3:  our room got flooded while I was taking a shower.

I stayed for 12 days and only complaint is they have no AC in the Restrooms or hallways bathrooms feel like a sauna not the bedroom Bathrooms

We stayed at the Sens tower and our room was very outdated with lots of mold in the bathroom, also in the curtains, they were super dirty.

first thing when i got here i took a shower and the drain was plugged.

2nd room much better #2443 great view and no musty smell or leaks!

I found out they reuse their cups for drinks and just wash them in the sink, don't even sanitize or use dishwasher - GROSS!!

but still very expensive) 
The resort also has a spa and we paid extra to have massages and use hot bubble baths in a private area.

The windows were leaking water from the rain.

Although the first room that I received the shower was leaking the manager Andrea made herself available and switched my room to an upgrade with no charge due to the inconvenience.

Our room had low water pressure and a funky smell.

-1hr+ wait lines to eat at the 2 buffet restaurants, the other "14 restaurants" you must make reservations and they never have availability.

This goes for both buffets, Le Petit and Hacienda.

They have 3 buffets, 5-6
Dining options that you have to line-up for and reserve the day of.

,again no simple chicken nuggets at gag buffet either for kids) good tacos though!

They had their own buffet with food just for kids!

•	On Wednesday morning, we attempted to eat at Las Pamas Restaurant for breakfast.

As for food service the buffet at la hacienda the server named Mario was super attentive and very very nice, we always had everything we needed he refilled our drinks before they were even empty and is an all around friendly person who talked with us for quite some time go visit Mario at la hacienda!

The club takes the kids to the kids buffet for lunch and dinner.

The restaurants you eat at in the morning for breakfast are mysteriously under renovation at night.

The facilities are old, youbhave to make a line for everything, snacks, beverages,  breakfast.

I had dinner in the buffet and everyone was great.

Nice hotel, drinks were great, and food was very delicious at Alma, Bites Food Hall, and Dos Lunas!

The whole experience was a fiasco from the beginning since they couldn’t even find our reservation and kept trying to dismiss us sending us to eat at the buffet, they contacted booking.com and after 45 min with the front desk agent aka supervisor finally found us in their system.

The food was delicious and came out very fast.

Food prepared by Chef Cesar was delicious!!!

FOOD AND DRINK: Absolutely fine, normal buffet food in the 2 buffet restaurants, we found hacienda better.

Had a fantastic holiday with my family kids 20, 14 and 7, Rooms great, My husband and my 20 yr old brought a large beaker and the staff were more than happy to fill it up, In the sports bar the staff were so friendly even put the Liverpool match on for my son, Loved los agaves, Food and service is fab.

Cinema, money exchange, big Supermarket, Liverpool, Sears etc.

-bar stations had only one person serving and of course 30+ min wait times
-roaches in the rooms, old and broken furniture.

Horrible attitude at the front desk, didnt get a room with a view as booked, very noisy in our room ( noises from the hall).

we were a family of 5 and we were placed in a room with 2 double beds.

Room was not thoroughly cleaned and there were no towels.

Our room was a bit tight for a party of 5 and our youngest is quite small for her age.

The room smells like mildew and very old and dated!

you need to wait for almost 20min for it, and they can´t do a favor to deliver it at your room.

If management wants to discuss, room 810 from 7/23 to 7/28.

We arrived at the hotel and instead of being given a room at the GRAND OASIS PALM we were given a room at another hotel SENS.

It took some conversations to get them to give us a new room and agree to wash my cloth.

After sending us for a night at a different room with a working a/c, we came back to our original room the following day with the same dilemma.

We found a cockroach in the room (no i did not get a picture, which I regret)

The rooms could definitely use fans or dehumidifiers installed.

Therefore, we spent as much time a possible away from our room.

Lots of activities like arts and crafts, dancing, swimming and movie night, while other activities have an age limit (7-8 an older) just to be allowed to use the video game room.

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