So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The pool was warm and enjoyable for swimming and the beaches were great and not overly crowded.

but would recommend a beach cabana for the service and great views of the ocean!

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

The beach was very clear and private, the sands are white!

Safe and Beautifully maintained property has some of the best views of Cancun beaches.

Kids loved the pools and beaches on this property.

So if you want a beach holiday with no beach and a pool that is freezing with no hot tub, this is the place to come.

The resort is amazing and located on a great stretch of beach property.

Room to improve… we went in Dec and water in ocean and pools was very cold…wish it was heated.

Overall, any location whether by the pool or beach, my kids had fun!

From the beaches to the quality of food and the people of Mexico, you really feel the love!

This resort was clean and located at a beautiful section of the coast.

We enjoyed the pools, the beach, the food,

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

The property has taken lots of effort to ensure there are enough things for people to do and not get bored - variety of pools, kids club and activities, pretty good evening shows and quite friendly staff for all the places .

The three various shows every day has something for everyone

The price was well worth the experience from the food, to the entertainment, games, restaurants and bars.

We didn't go to the bars or entertainment areas

Instead, the shows are held outside, facing the lobby and the stairs are where the audience sits on pillows.

The show was very entertaining and buffet is very convenient.

Convenience, entertainment, professional and friendly staff were the top perks for me and my family.

It's beautiful, nice food and great experience, many options, nice staff, very clean, very quiet room and good parties, events shows.

Nightly entertainment was excellent and very fun.

The rooms were impeccable, entertainment every night was really cool and the general atmosphere just always so pleasant across the entire resort.

Rafael was so funny and entertaining - what a show.

Only thing: dolphin area is part of the resort, we don’t like this kind of entertainment, besides that, everything was amazing!

If you have kids they have a kids area and they have different shows every night that’s entertaining for everyone.

Rooms, dining meals, buffet restaurants, wedding events venue, all restaurants and the pools with entertainment staffing.

The staff was very friendly, spa is very nice.

Positives:

The Kids Club and Spa teams were standout features of our stay.

Between the hydro spa treatment and the message area, I would say this experience is well worth the splurge if you have the time.

Brigitte and Hervik - not only did they provide lovely massages at our cabana,

but had direct access to the spa and the adults only pool.

Waking up to the dolphins, all of the food options, spa treatments were so relaxing and rejuvenating, beach access was perfect, all of the pools were clean and well staffed, and the rooms are beautiful and clean.

Hervik gave the most amazing mini facial and massage on the beach in our private cabana.

For example, you no longer get free transportation to the airport or spa access for staying in turquoise.

Spa was great too - glad I finally decided to do it, and you could spend hours there if you really need some relaxing time.

At the cabana, daily massages, including cucumber slices for eyes and aloe spray, delicious grilled shrimp tacos, and all the drinks you can handle, what is not to love?

From the time you check in to the time you leave you are harassed about booking excursions, the spa, romantic dinners, etc.

We got a cabana 3 days and they came around to spray us with aloe and gave us mini facials!

When I got to our appointment though, the spa told me different.

Perfect Hotel for personal vacations, beach lovers , food lovers , water sports lovers ,for relaxation , for SPA , for Snorkeling , for swimming , for pool lovers , for hydrotherapy , a family environment with excellent customer service

When we checked in we upgraded to the Club master suite, they gave us 2 complimentary spa packages as part of the paid upgrade.

Cabana rentals are affordable and highly recommended - comes with dedicated drink service for ~9 hours, food service, two facials, and two coconuts!

Hyatt Ziva Cancun

price

all-inclusive

show

This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

From tequila volleyball, to the pool foam party, to the carnival beach party!

Really appreciate Janett who took excellent care of us on the beach.

There is nothing better than coming back from the beach to a clean room and returning from dinner to a chocolate on your bed.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

All the rooms are waterfront with balcony and beautiful layout.

Great food, amazing beach, friendly and helpful staff.

The beautiful views, especially from the beach, provide a stunning backdrop for a relaxing stay.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

Rooms have jacuzzi which is great after a tiring day out at the beach.

Had no issues with the beach, and found good seating area with shade.

They also offered nightly entertainment and a great beach with amenities.

For any guest needs The concierges, Monica and Anna are the people who will be sure to take care of those needs.

Monica, Ingrid, Ana, and Jocelyn -- thank you for checking on us everyday.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The shows were great, and with one exception, so was the food.

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

They sent us several emails in advance about pre-booking spa services at a discount,

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

Hyatt Zilara Cancun

So, if you’re planning to drink a lot, the all inclusive a great deal, regardless of whether you eat most meals offsite.

Everything you would want for a great all inclusive island experience.

All inclusive on Playa Norte, with it's own Beach Club, can't be beat.

We did the AI package like last year, its worth it just for drinks/lunch/ and snacks by the beach.

The all inclusive experience was well worth it and and so relaxing to have!

The food here is above average for all inclusive and we did enjoy a few meals on Hildago Street.

All inclusive is great if you like to drink a lot.

Strongly recommend all inclusive which is very price worthy.

All inclusive worth it for the drinks, minibar, water, snacks, and lunch.

We went with the all-inclusive option so we didn’t have to think much about where to go.

Added the all inclusive once I arrived and it was well worth it!

Highly recommend the all-inclusive package if you drink and do not intend to eat locally.

We did the all inclusive and it was so worth it.

Breakfast and lunch and drinks at the beach are easily worth the all inclusive.

but we chose the "bed and breakfast" option over the all-inclusive, because we aren't big drinkers and wanted to venture off-campus for dinners.

Food is good for all inclusive - suggest skipping dinner at the resort and go somewhere on the island, lots of options!

nevertheless doesn’t feel like all inclusive dining.

As always, the hotel, grounds, beach and employees are amazing.

We loved lounging under the palapas at the beach.

We spent most our time at the beach and the 2 beach staff Danny and Misael were the highlight of out trip.

Dani at the beach area was the best server we’ve had.

Misael on the beach service was awesome and Danny as well.

Service at the beach bar during the day and at dinner outstanding!

Everything from dinner, the beach club, and the pool bar the staff was fabulous

Close to the beach, great pool, swim up bar and drinks.

Service is top notch- nothing beats the service of food and drinks on the beach- we had Misael and Dani during our stay and they work so hard!

The beach club crew are some of the funnest people we've met.

Dany, Antonio, Ricardo, Heriberto and many others at Beach Club and Saber always provide excellent service.

Dany & Matu at the beach & Alex, Eduardo, and Samuel took such great care of us at the pool.

We had excellent service by all staff, including on the beach by Dany - he's a keeper!

Amazing resort ,if you looking to get very quiet relaxed vacations,this is the place to go!Rooms very nice,service amazing (Danny and Antonio at the beach)are always on top of the game!

There is an event center next door as well as a beach club.

The dinner at the beach club at night was wonderful and the whole ambiance of looking at the water while dining is an experience on its own.

An amazing place , from reception to the beach club, the service on the beach is so good , thanks to Jorge, Misael, Danny, Antonio and all the others, the amazing staff at reception always makes it feel like home

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