The service we got from the beach was amazing.

The hotel grounds, the beach area, the restaurants, the pools, the room…everything was just so great!

Privilege is connected to the beach and a block from shopping and golf carts.

They will not give you any any pool towels or at the beach with not towel cards.

Breakfast on the beach & beach service was outstanding!

Beach is across a small street, super close, with one of the hotel restaurants.

The Hotel has the best beach and location on the island.

The location to the beach and town is exceptional.

Spent a lot of time on the terrace under cover reading:):)   They did keep the beach bar/restaurant open and the pool bar with reduced hours,

-Entertainment: Every late afternoon there is entertainment (singer/band, etc) at the pool and evening at the Beach Bar/Restaurant.

The Playa Norte beach club was decent for lunch

Beach dinner - get the coconut shrimp, risotto, crusted fish, and BBQ ribs
5.

Dani served us all morning at the playa Norte beach club, waterfront cabanas.

We did beach massages several times over a week period and it was such a treat.

He was the hardest working man on the beach every day!

Playa Norte is the prettiest beach I have ever seen.

The property looks like paradise and maid service kept my room sparkling clean with fresh pressed sheets and towels  Also the air conditioner was good and cold.

The service at this resort is impeccable.

Rosa kept our room so clean; she stopped by daily – so nice to return to a clean room with a stocked fridge at the end of the day!!

The room was super clean, with lots of beverages, snacks.

The good stuff:
Clean resort
Clean and cool rooms
Friendly bar and restaurant staff
Excellent security
Efficient room service delivering hot coffee in the morning 

The bad stuff:
Woman at reception was rude and not welcoming at all!

Food/Drinks - Really Good for All Inclusive 
Room - Clean with stunning views
Entertainment - Band by pool & beach a few hrs
Grounds - Well kept
Service - Excellent 

Overall, I'd recommend staying here and would return.

The beach was clean and free of seaweed during our entire stay.

We stayed in the presidential suite which ROSA kept tidy for us each day.

Our room, the  beach and pool area and restaurants were all very clean.

Resort is very clean and rooms are spacious.

We love it so much because of the beautiful beaches, cleanliness, and location!

The room was clean and big with a beautiful view!

Our room was immaculate as was the entire resort.

After feeling like zombies for three days due to only a few hours of sleep each night, we realized with great disappointment that as cool as the resort was, we couldn’t stay another night.

Getting on and off the ferry going to Isla was a challenge due to the battering rain and wind and then the flooded streets in front of the ferry terminal - just something to consider.

Did not find them good and may be due to cheap liquor.

although the variety is still somehow limited - probably due to the pandemic.

We paid for “private transfer” each way (due to COVID) and today, upon our return we had to travel with three other couples.

This is perhaps due to the fact that so many people opt for the all-inclusive option (we did not),

We had to cancel/postpone twice due to Covid,

The only issues with the resort is due to the location in town, so something they cannot change:  loud music from night clubs till 1am, cemetery views could be off putting and the beach is not private, so lots of people at the various beach clubs, beach vendors and boats are very near shore.

Not sure if this was due to staffing (the hotel is still at somewhat limited capacity due to Covid.

There was still some minor preparations being made due to just having opened back up,

The general manger helped with our room , we were not so happy with first room only due to view, she helped with new room for the second night and on.

We actually come here every February/March and due to not being able to travel as much this year because of covid we decided to come here again (after being here in March right before everything shut down).

We just visited PA a couple of weeks after their reopening from being closed due to Covid.

Check-in was a little slow and chaotic due to the remodel of the reception/lobby area and the size of our group.

When I showered, I almost slid due to this issue.

Whether it was due to adjusting to some new operating procedures, or something else, they need to work on being more responsive to their guests.

Probably due to “fatal flaw” which I highlight below.

So if the call is not answered, it's due to him delivering food.

but the past five years the beaches in Playa have been awful due to the seaweed!

We had a great week and this location is in a fantastic location.

This is our 5th time staying at Privilege Aluxes, everything is great from the Hotel to the staff to the location.

We love the location on the beautiful Playa Norte, the staff, great food + drinks, the proximity to the rest of the island's experiences (vs staying in a hotel zone away from the city in Cancun) and the gorgeous grounds.

Location, the pool bar tender and pool wait staff pushed it from a 3 star to a 4 star.

All they had to do at check in was to say, “Hey, we are sooo booked now, please come back in the morning and we will try to find a better room location”….that’s what good customer service is about (very lacking this time around).

•	Playa Norte Beach Club – A fun, breezy location offering a la carte meals & snacks,

Not to mention the resort is located on the best spot on the entire island.

Great location, walking distance to the ferry & Hikdalgo.

The food is fantastic, service is great and location is perfect (only a five minute walk to the ferry, and beautiful beaches right here).

Great location, beautiful beach, facilities, food and drink.

The hotel is located in a great spot with lots to do nearby.

The location was perfect- we walked all over daily!

Everything is pretty easy to find, except for the beach towels which are located in a very bizarre spot (over behind the pool in the spa).

Privilege Aluxes

beach

cleanliness

location

Perfect location, beautiful beach and the staff is awesome!

I booked a solo trip to stay here primarily due to the beachfront location.

Kept us hydrated and fed while we’re in the beach each day!

Beautiful and comfortable rooms with AC and view to the ocean, great service by Romi at the front desk and the best beach on the island.

Right on the beach great pool, beds are amazing, staff super friendly especially Flores at the front desk, and Alejandra working the pool bar!

You cannot beat it for proximity to beach and Hildago.

Eloy part of the beach staff was amazing!!

We had issues with our A/C in our room and Elijah had someone fix it ASAP and he checked with us every day to make sure it is working great 
Every day at the beach Chepo was excellent.

Recommend renting a golf cart to see the island, go food shopping,  check out somebody the other beaches and restaurants.

We will return again and again to our favorite island, where the people are even more beautiful than the beaches.

Chepo, the guy serving us on the beach was the best of all of them.

Eloy Vadillo always takes care of us at the beach.

Location on Playa Norte, probably the world's finest beach.

The beach is ultra close and beach chairs and umbrellas are included.

We asked the hotel staff for any assistance or guidance they could give, and our third day there they had gotten some batteries to us at no charge.

We had lounge chairs and umbrellas to use at no extra charge.

but we hadn't been here for 2 years so, I went down to the beach with my towel cards and was told the towels are now kept at the front desk.

I was the only 1st timer and glad my daughter was in charge of arrangements.

I just now had an awful experience with a woman at the front desk who would not help us return our beach towels to avoid a charge.

I chased up about 6 times while on holiday and even the manager MARIANA was useless and couldn't make a call so when we checked out I had to ask again and Alexis said he would give me the refund - he took a copy of my credit card and until this day they never processed it.

In addition they delivered a bottle of wine to our room at no charge.

though since several places do not take credit cards and the exchange rates varied from store to store.

We didn't receive any other info and towel cards, which we didn't realize we needed until later.

The reason I gave 3 stars is only because during our 3 night stay the room was not cleaned once (not talking about towels, just remove garbage and do beds would have been sufficient) and we were outside from 9 am till after 3 pm, with a "please clean" card on the door handle.

We were told numerous times that we would be charged $20 per towel if they weren't returned.

The first day of my stay, a staff member called my room and yelled at me for not signing a receipt for a water bottle charged to the room.

but didn’t clarify what the charge was for.

Also, the restaurant/bar at Ixchel doesn't accept credit cards, so you have to have cash for everything.

Now that VBRO is charging fees we have gone exclusively

Once when we stayed 8 years ago we had a small issue with our room and they insisted in moving up to the penthouse at no charge.

but because our room was ready, we were permitted early check in at no extra charge.

If I could offer any complaint, it would be that the beds were a little hard for our liking, and the pillows were incredibly poofy.

My only complaint is the beds were hard, I did wake up to a sore back everyday,

The mattress are hard as a rock, I know some people like that very firm mattress

The beds are a little too firm for my taste.

The only negatives: beds were way too firm for our liking and we had a Mexican wedding party going on outside our place until 4:30 a.m. one night.

Our bed was king-sized and firm (I personally prefer a more firm bed).

but the bed was quite hard and the small refrigerator didn't work in our room.

#5) our bed was hard as a rock and not comfortable.

The beds are too firm and the pillows were a little lumpy

the beds were hard and the staff was unhelpful.

Finally, there was an overwhelming amount of boat traffic close to the beach which made it uncomfortable due to noise, odor and dangerous proximity to swimmers.

There is no box spring, just a built in concrete base, which makes for an incredibly uncomfortable bed.

Needless to say, I felt slightly uncomfortable during the duration of my stay.

however there was never a time where I felt uncomfortable.

They are incredibly hard and uncomfortable so i didn't sleep very well).

The humidity would become uncomfortable, if the dehumidifier was not ON.

It's very close therefore it's a bit uncomfortable.

Our beds were uncomfortable and in need of replacement.

All the beds were horrible, so uncomfortable and the cleanliness was just ok.

The only con was that our bed was very uncomfortable,

As a solo traveler, I never felt uncomfortable and there are so many things to see, do, eat, and drink that I never felt lonely.

I did not find the bed to be terribly uncomfortable,

Springs were digging into our backs and our last couple of nights were really uncomfortable. 3.

The room was poorly furnished with very uncomfortable sofa and a terrible bed.

The bed wasn't too terribly uncomfortable, the kitchen had the basics (we didn't cook at all) and there were TVs in both the bedroom and living room (although neither was turned on the entire week).

I was not happy with our 1st room, phase 1 room 210 - the couch was awfully uncomfortable, a lamp missing a shade, drapes off several hooks letting light in, a huge flood light outside one of our windows and many palm trees blocking our front ocean view.

Ixchel Beach Hotel

uncomfortable

firm bed

creditcard

The hotel is very beautiful and the staff were amazing from the front desk, housekeeping and the bar and restaurant staff were amazing as well.

but breakfast which had numerous hot items and an omelet bar was really good

Overall a decent stay.

the bar sits right across the beach is just a great way to spend the day.

Goncalo was also fantastic at the Deck bar during the day and again at night.

Service at night at the bar right on the beach is great.

The staff is incredibly welcoming and friendly from the doormen, Front desk, to the breakfast service team, bar and restaurant staff.

Francisco and Gonzalo at the bar by the pool were excellent.

The beach is very wide at this point with many palapas to sit in the shade and waiters attending from Le Cap beach bar.

We were very impressed with the staff though, they were very welcoming, greeting us with our name and spoiling us rotten: David at Caribeno breakfast buffet, Gonzolo at the Deck bar, Claudia at the beach.

Jeremy and Gonzolo took good care of us at the Deck Bar.

even though only breakfast and a 6-8pm free bar and snacks are provided.

The beach area is good and the bar and pool nice, BUT, for the rooms and general facilities it's not that cheap.

We had drinks at the inside bar and Francisco was great.

It is about 15 minutes walk from Coco Bongo where there are a good variety of restaurants and bars, also a large supermarket and lots of shops selling tourist tat and excursions.

but also hit up Abolengo, an overlooked bar spot with great food and music.

They had a great bar between the pools and the beach.

Gonzalo at the beach side bar is wizard with a blender and surgeon with a lime.

Quick and efficient bar service in the lobby and at poolside we’re Gonzalo and Eleazar.

The waiters were great at all the bars and restaurants (including Abel and Miguel!).

It was right on the beach with an amazing view.

The beach and food and services were all very good.

The sand and beach is kept extremely clean.

The hotel has a great white beach with no sargassum.

On a good note, the beach remains beautiful.

Excellent beach, great diving with Scuba Du on site, great snorkeling on site, pretty pool, good restaurants on site, incredibly clean & well maintained, large nice rooms, great service in every way, only 5 min cab to town.

The staff are so nice, the beach is perfect.

The hotel is lovely and the beach is beautiful.

I was pleased to find two pools and an okay beach (it's on the lagoon side which isn't as nice as the ocean side in my opinion).

We looked for a place where we could rent a couple of chairs for the day and enjoy the beach and ocean.

I also Facebook messaged them and no response.. Mexico is one of my favorite countries to travel too, for me is their fast wonderful service, that’s why I’m disappointed.. on the positive side, the hotel is clean, the staff is kind and the beach is well taking care off..

The beach is wonderful (no seaweed) and large.

Beach very pretty , lots of room to swim around- not much seaweed at all.

This hotel is beautiful and pristine with two pools and its own private beach with turquoise ocean and white sand.

Lovely beach and pool areas with plenty of sun beds.

After being on the road and travelling fast paced for two weeks it was nice to relax on the private beach away from the hustle and bustle of Cancún.

A return trip to the airport in a taxi cost about 60 dollars, I pre booked a ride with a company called Cancun Shuttle, they were waiting for us at the arrivals hall.

.The halls and my room smell like mildew and gross vitamins.

Negatives were the stale smell in hallway and room and that they split our family up between 2 floors.

Pretty hotel with VERY room-lined long hall leading away from elevator.

The only downside was it felt like housekeeping were constantly stationed outside our room in the hallway, either for daily cleaning and then for turn down services which seemed to be done very late at night.

You might not know this, there’s about an eighth inch gap underneath the door, so whenever neighbors opened/ closed the door or a cranky kid crying in the hallway, we got front row seats to the action.

The only thing I would complain about is a smell that was similar to a sewer in the room and in the hallway.

Strangely, the door to the room was not very good at blocking the noise from the corridor, so our sleep was disturbed.

What didn't work: The carpets in the hallway were too old and first two rooms I was taken to smelled of humidity.

Things I disliked: some loudly guests; people who forget they are not at their home; listening to their stereo systems loudly at the beach; people high seating in the corridors or in the couches in the elevator hall to talk at night (needed to call security one day) – patience you are in Cancun; housekeeping, I noted that the maid who made our rooms was a bit nosy on our belongings; a few things were not found the way we left; the wifi only allows to connect two devices per room.

My room was on the first floor (to British readers that's the ground floor), and in a huge corridor.

but clearly insufficient everywhere else, from lobby to hallways.

I would not hesitate to stay there again - one little improvement could be made to the sound proofing of the rooms - particularly the doors let in a lot of noise from the corridor when people walked past talking.

If a person walks down a hall, opens a door or talks in hallway at one end of hotel you will be able to hear it in your room all the way at the other end of the hall.

Then down the hall for a soak in a salt water jacuzzi for about half and hour until our appointment times.

We could hear the people in the room next to us talking, to the point where we felt like we were part of their conversation, we could hear kids in the hallway laughing and playing.

Only negatives were the slow internet service, no area to dry swimsuits in the room or laundry facilities at the hotel,  can hear people in the halls, doors very thin.

Amazing: Facilities; Staff; Location and Food.

Stay Report - 7/29 to 7/30

Location: This was my second time in Cancun, I think I prefer staying a little more south in the Hotel Zone.

Great hotel, amazing location, and exceptional staff.

Hotel was in a perfect location, quite area

They are hands down the best employees at this location and made our experience great and very personable.

Good location, 15 minute walk from restaurants and flea market.

Great hotel and location to enjoy a beautiful beach and hang out near the downtown cancun (hotel zone).

The location is also nice, walking distance to "town center" with restaurants and night life, also ferry to Isla Majures.

The restaurants located on the property are all very good, with a good assortment of menus.

Location was perfect, I walked each morning to the two story super nice grocery store to get snacks etc.. also a mini market right across the street.

You do need to know where you’re going and the name of place or location.

Because of the location and how this part of the beach is protected in the cove, the waves are minimal, and it is a great place to swim/float/have children play in the water.

Location beyond imagination, Perfect beach and  reef for snorkeling, Room are very nice and very clean, Restaurant need to  change attitude, very arrogant lady there need to get new job.. .Food not the best and overpriced drinks

Overall location and beach area is perfect!

but they are using it as the club due to the COVID pandemic) and located right off the lobby.

Whether it’s luck of the location or hard work of the hotel to keep it clean was not clear,

The hotel was in excellent condition, the service was stellar, the food was incredible and the location is very convenient with pristine beach access!!

If you are looking for a hotel with high standard and a great location, then Intercontinental Cancun is a great choice.

Mangers like Itzal said that she will call me back regards the problem we have in the room and of course she never did.

Without asking re my preferences, the hotel clerk said they prefer charging me the full amount in peso, then she picks up the phone, makes a quick call and announces my first night charge would be refunded, and I should pay in peso for the whole stay.

I would not call them hot tubs per say as the water was not hot,

but even with the phone 1/2 the time they dont work.

They moved us to a different room, had to call for a bellman three times.

Search Result for “Beach xel ha“ in Cancun

Oct, 4, 2022

Sep, 25, 2022

Oct, 3, 2022

Sep, 30, 2022

Oct, 5, 2022

Oct, 2, 2022

Oct, 5, 2022

Oct, 4, 2022

Oct, 4, 2022

Aug, 15, 2022

Sep, 21, 2022

Sep, 19, 2022

Oct, 7, 2022

Oct, 5, 2022

Oct, 6, 2022

Oct, 3, 2022

Jul, 24, 2022

Apr, 29, 2022

Jun, 14, 2022

Nov, 24, 2021