We were mostly outside all day, we went for the all inclusive options to avoid the hassle.

I would also recommend getting the all-inclusive package.

We opted for the all inclusive plan and had a fabulous selection of dining options with ambiance and impeccable service.

The restaurants are all very good, we did have the all inclusive which I think is almost a requirement as prices are on the higher side if we were to have paid individually.

We debated doing the all-inclusive package.

but, when you book this hotel make sure you do the All Inclusive package.

In the end, not choosing the all inclusive remained a better economic choice.

We opted for the all-inclusive experience and went for the upgrade offered at check-in to a beach suite.

If you're considering a visit, I highly recommend opting for the all-inclusive package, as it's definitely worth every penny.

The food is 5 star for an all-inclusive resort.

One thing I would note is just thinking about opting for the inclusive offer, as meals and drinks can mount up,

Would recommend staying here with the all inclusive package and asking for Daniel.

The all inclusive package was definitely worth the cost.

We had the all inclusive plan and the food was amazing, from Tauro, to La Laguna, Brisas, Fuego.

The all inclusive option was outstanding and there were some amazing restaurants.

We did the all-inclusive package so we didn’t need to worry about every meal and snack, and it seemed to be worth it.

If you’re paying the all-inclusive night rate, I’m sure you won’t be pleased as well.

The all-inclusive plan is definitely the way to go.

however, so I do recommend doing the all-inclusive if you plan to stay more than a couple of nights.

We had an all inclusive package and there was no difference in service from the time we stayed before without it.

I love the property- it’s by sections (100-900’s) and you take golf carts or bikes - section 1 is closest to the lobby and in numerical order closer to the beach (900’s) I stayed on the beach (900s) and it came with a

All restaurants are great especially Tauro steak house our favourite and Fuego by the beach.

The service on the beach was amazing especially Hugo, Oasis, and Alexander!

It’s a fab resort with an amazing beach.

Unlike other resorts we have visited in the high season, it was never an issue to procure a beach chair.

The service at the beach was fantastic, and Filiberto, Herbert, and Alberto really took great care of our family!

So we thought we would give it a try to have our first Christmas on the beach there.

All the people who work at the beach shack with the paddleboards, kayaks, etc, should be fired.

but our favorite was the steakhouse in the main hotel, as well as the restaurant with rooftop bar lounge at the beach by the pool.

We traveled as a family of 4 and stayed in the beach area casitas.

We stayed in a renovated beach area casita and enjoyed the large terrace and bathroom.

We had the BEST SERVICE EVER down by the beach, Filiberto was an INCREDIBLE server and worked his

The Maykana beach area is such a great concept and so much thought has been put into it.

The beach is relaxing and the staff at the kids club were amazing!

This is an incredible resort (shared with four others) on 41 acres of private beaches, mangroves, canals, bike paths, caves, etc.

Most pool pots are filled up early at the beach.

The beach is very clean, free of seaweed.

but you can price this out using restaurant menus and decide for yourself. My favorite restaurants were: Fuego and Brisas at the Fairmont, Casa Amate at the Andaz, Lunch at the Rosemont beach restaurant (the best!)

The facilities are excellent, with access to an amazing beach and a number of pools onsite.

We scheduled an ecotour boat ride which was the highlight of the trip.

Some of the highlights , on-site cenote, hobie cat, canal boat ride.

There are great perks- free paddleboards and kayaks, short guided catamaran trip, an eco tour by boat through the canals (sign up for the last 2 quickly as they fill up).

Kevin and Alejandra at braces were so enjoyable as were Paulette at La Laguna, Noe, who gave us our boat ride, Dorian and Diego, who work at the pool bar, Juan, the pool attendant, Enrique, who served us at Gaia.

Go on the boat tour, Jaun Carlo was very knowledgeable.

The boat trip through the canals at the resort is definitely something to do.

The boat driver was so nice to tell us the birds names & we got to see one of the crocodiles!!

A special shoutout to Noe, who gave us a personal boat tour to see crocodiles, birds and history of the area.

I highly recommend taking the boat ride with Miguel around the canals to learn about the property's history - it might even make you want to buy a Fairmont Residence!

Everyone on staff is incredible, especially Armando and Giovanni from valet, Monserrat at the spa, Leo at Brisas, Luis at the beach pool, and Juan Carlos our boat tour guide.

Make sure you don't skip complimentary boat service and visit the spa for the ultimate experience.

The resort offered a boat ride around the property which was so cool to experience, we went at 9:30 and it was neat to see the birds, fish, and the turtles.

Juan Carlos (boat captain) was so knowledgeable about wildlife.

The boat tour with Miquel was definitely a highlight of our trip and highly recommended, we felt like instant friends, he made us laugh, was incredibly personable and knowledgeable on helping us was to learn about the eco system  and the environment surrounding the Mayacoba property.

Be sure to book your boat tour, spa and dining early so you can experience everything the Fairmont Maykoba has to offer!

Our favorite activities were riding the bikes around the property, paddle boarding, kayaking, pontoon ride, lagoon boat ride and snorkeling.

Most of them say hi and some offer to give you a golf cart ride,

The service could not be friendlier, the little golf cart rides more fun, the rooms more spacious.

There are 3 other hotels and golf club you can walk to as well if you want to get away from the Fairmont restaurants.

It was easy to get around on the golf carts that drive around the property

I’ll start with Mario, the Bellman and Carlos golf cart driver.

The property has free bikes you can borrow and stroll around, golf carts shuttle you through the vast property, riverboat tours that show you all around, and of course a first class golf course.

Golf course is amazing and the spa at Banyan Tree is incredible.

What a beautiful property, with the luscious jungle atmosphere, the white sand beach, the golf course, and the lovely new beach club!

- Our toddler loved the pool and the golf cart transportation, the staff was very accommodating to a 2 year old.

The PGA golf Mayacoba, El Camaleon course is fabulous!

The property is so big you need to be driven in golf carts, or take a bike.

but they had golf carts running all day for easy access.

There are bicycles available everywhere and golf cars to move around the hotel.

The resort is huge, with room for a golf course, pools galore and loads of fabulous restaurants and bars.

Excellent hotel, very comfortable with beautiful landscapes and great golf course, water sports and amenities.

The ocean, the food, the people, the staff, the rooms, the pools, the golf, the bikes!!

The golf carts need to run more often and a teen area for evenings would be great.

The Fairmont Resort is in a lush jungle on the beach - unlike anything you’ve seen … the most incredible landscaping and amenities … restaurants knocked it out of the park - Tauro’s smoky salt is delicious and the waitstaff went above and beyond at every meal; the Concierge was professional and made our stay amazing and memorable, the spa staff gave the best relaxing couples massage, Noah, our boat tour captain, was knowledgeable on ALL things Mayakoba and I just can’t say enough good things about the entire experience!

Having enjoyed this personalized service at other resorts, Daniel knocked it out of here park.

Kevin Rios, Fabiola Cea, karen Velazquez and the rest of the team hit it out of the park!

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Felt like I was in Jurassic Park or on a Jungle cruise at Disneyland.

We just entrusted the celebration of my parents' 60 Anniversary to the Fairmont Mayakoba, and the Fairmont and its staff knocked it out of the park!!!!!!

For our sunset dinner, the Fairmont staff really hit the ball out of the park.

It is a big property, in a park like setting.

Along the way there are all sorts of natural parks, water ski and jet ski operators, zip line operations, zoos, aquariums, etc.

The resort zone is a beautiful and huge park with shuttle service inside.

We are not big drinkers and with 2 little kids we would have ended same or even cheaper going ala cart.

My only complaint would be that the food prices, if you're not on the all inclusive plan, were very high for the quality and quantity received.

This is not value for money and the Fairmont's standards are not what I would expect for this price.

A little overpriced based on the ambiance.

We were all inclusive and if I had to pay for meals here I’d be really disappointed.

Upgrading from a King room to double Queen came at a cost of 50usd a night, which honestly seemed like a weird upgrade cost since rooms are the same size.

I felt that the everything (food, drinks, extra amenities) was extremely overpriced to the point of gouging.

Expensive and restricted food at restaurants.

The restaurants are eye wateringly expensive and to be Frank are not worth their prices!

I do not recommend the cafe Maya because it was overpriced and the food was below average.

Let me reiterate, I’m not upset or shocked by the prices.

-Yes, there are silly fees that should be included in the pricing, and taxes of course,

The young man checking us in tried to trick us into upgrading (for only $100 USD more a night) to casitas by telling me everyone else in our group had already done so.

I will beg of everyone who would even think of coming here to STAY AWAY FROM THE FAIRMONT MAYAKOBA AT ALL COSTS!!!!!!!! !

Here’s my only recommendation- the food is really expensive.

He helped find my missing bag  left behind at at lunch right away which was so amazing!

Everything was flawless and the food was fantastic.

The food was good - especially in Tauro for steak, Fuego beach restaurant (which was fab with the kids - barefoot dinner in the sand while the kids ran around the beach), and the Korean bbq were highlights.

but the food itself was not overwhelming great.

Alejandro booked dinner reservations and golf tee times for us well in advance, and then he was our go-to for any request or need over the course of our stay.

Each meal was unique and a culinary delight .

We only had a pizza and salad which was tasty and the desserts were forgettable.

Loved the location of the room which was close to the pool area, several restaurants and the beach.

Housekeeping was meticulous and service at the restaurants was amazing.

The resort, staff, and food were all incredible.

The food was incredible, the staff were wonderful, and the new rooftop bar was perfect.

Our best meal was on a tour to Chichen Itzá outside of the resort (we didn’t do the tour through the resort as it was eye wateringly expensive!).

And i love getting my gelato from cafe maya.

Ricardo and Oscar were especially friendly and helpful at the world class Tauro steakhouse.

The food and the accommodations were wonderful.

The most important ones are Laguna, with pools and restaurants and where most of the casitas are located.

As has been said, food excellent,service phenomenal!

We bought a $30 small thing of sunscreen in gift shop and it was “natural” which meant it didn’t work and we got burned sooo bad.

The place smelled musty (clearly had not been used in a while).

The pastries were more than a few days old and stale and disgusting.

How do you allow so many people you can't move in the urine filled pools?

Drawbacks were: underfloor heating in the bathroom that could not be switched off, over loud music at the main pool, uncomfortable sunbeds and broken umbrellas, large and overpowering wedding parties.

Room 4207 smelled like mildew from not cleaning the AC and the bathroom vent not working, they sent a dehumidifier up and made me manage and empty it my entire stay.

but it’s almost done
- it does smell like sewage at times at random places not sure why.

handed us cold minty smelling towels and aguas frescas.

We were shocked to smell the seaweed and have such a thick build up of more than 5-10 feet of seaweed in the water that completely prevented swimming in the ocean.

The only negative was the terrace - dark, damp and buggy with no view as it faced into trees.

but did not at first get the room we requested-would not be a big issue if we had not asked for and called to confirm an accessible room one flight up from Lobby 4401 or 4402 to avoid the mold and musty rooms on first floor or pool level that are assesible.

We were not sure if ingredients were fresh (e.g., fish had bad smell), dishes were not necessarily state of the art.

First room offered smelled like mold/mildew.

The new room had a deep paint smell, the hallway light to the bathroom didnt turn off and it blinkered on/off continiously which which was annoying at night, we reported it and nobody fixed it… upon arrival to the new room I stepped on a used contact lense and there was a used qtip on the vanity.

Cons: the rooms that aren’t renovated had lots of little issues while we were there (AC, broken drain, broken shower handle etc)

The Beach was just plain horrible when we visited, mountains of Sargassum rotting by the sand.

That in turn put me off the buffet breakfast seeing people picking food up, breathing on it without a mask and putting it back if they decided they didn’t fancy it.

Kids Pool Area
Plenty of pool and a water slide to let the little ones burn off energy.

Welcoming lobby and adjacent huge bar with balconies overlooking the manicured jungle property and (sometimes foul smelling) water ways.

but we certainly were not disappointed with our room regardless of the musty odor.

Professional, sweet and engaged the entire time with my 4 year old.

but the staff really go above and beyond most time.

My birthday party on the beach at Fuego was incredible and staff and manager were so attentive!

Also to particularly mention the team in the watersports activity centre on the beach. We had great fun paddle boarding and kayaking, and they went out of their way to get a catamaran out with literally no wind (a lot of paddling!)

Along with  the luxurious touches of the resort , beautiful setting and great food , ALL the staff were exceptional and one of the  highlights to our memorable stay , welcoming and always with a smile.

The staff were all polite, professional and friendly.

We stayed at the Fairmont and were assigned Daniel as our concierge.

He also will do whatever it takes to answer any questions we might have.

Upon arrival, we were greeted and checked in and everything went well.

The beautiful property and incredibly attentive staff are the perfect combination for a truly enjoyable and relaxing family trip.

Their customer service on all levels from the cart driver to Concierge was impeccable.

She was amazing and went above and beyond to make our stay incredible, including arranging a special birthday celebration for our daughter who turned 8.

It was my daughter’s 15th birthday, and the staff made every night special with cake and singing.

Flowing drinks and food with a laugh and a smile.

Javier Ventura was an absolute Star and honestly made the trip.

Daniel and Javier Ventura especially made it special.

but Javier Ventura, our pool server, went above and beyond to ensure we had excellent service.

We would like to thank Javier Ventura since he was the true definition of hospitality.

Fairmont Mayakoba

price

smell

beach

park

ventura

staff

restaurant

golf

boat

all-inclusive

The beach is amazing, plenty of lounges and Bali beds available and haven’t had a single issue of getting a Bali bed every single day during our stay.

Every day my friends and I were able to spend our day on the beach on a Bali bed.

The only other pool we used was the Gaviotas Swim-up Pool, which was rather jolly. Beach.

Suemy was amazing in the coctel class miriam she was great too the beach is amazing the resort beautiful l really recommended the food is amazing you really should come here l am having so much fun here.so beautiful

The hotel was stunning, the beach was beautiful and the food was delicious..

The beach is beautiful and the restaurants were great.

Anastacio at the beach has been fabulous helping us every day with our towels and beach beds.

We spent every day at the beach and got great service from Anastacio with the towels and beds and all other staff at the resort.

We can’t say enough about the staff, particularly Suemy the beach waitress, Azael the beach

Suemy’s beach service for drinks was always timely and she was super nice!

Suemy provided my wife and I excellent beach service.She has a very good sense of humour and is very detail oriented.

The beach was lovely and clean with more than enough sunbeds.

- I could relax on the Bali beds whilst my other half played all the pool and beach volleyball he desired, and we could both get involved in the likes of table tennis, cornhole and blackjack tournaments.

We had breakfast and lunch at the beach bar restaurant, and they were fantastic., Happy Holiday.

There are plenty of beach chairs and beds.

When it comes to beach service- Suemy, is nothing short of if a SIX STAR REVIEW!!!

From start to finish it’s been wonderful and relaxing Anastacio has been excellent and helpful to us, helped us with everything we requested nothing was too much hassle it’s been a perfect holiday 👍🏻♥️🏖

but the best part of the holiday by far, was the staff!

Had the best holiday at el dorado seaside.

Very helpful with all aspects of our holiday.

He is always really cheerful and helpful and help make our relaxing holiday even better.

Awesome persons in the hotel and enjoy the vacations in here awesome hotel and awesome people and service

We had a wonderful holiday and will definitely be back soon!

we stayed at this hotel for the first time and it really surprised us with everything, the food, the drinks, the staff, especially the animation staff that make up handsome benjamin, alex, fernanda, Jaidy, Maria, Gabo, Daniel and his boss mike, really the best hotel for your vacation

Thanks guys for helping to make it the best holiday ever!

Their service went above  and beyond to make everything perfect for a relaxing beach holiday.

If you come to the El Dorado Seaside Palms make sure to find Suemy., again she is truly amazing and makes your vacation tops.

All in all a very Relaxed and Happy Vacation.

Overall, we have always enjoyed our vacations at El Dorado resorts and continue to recommend this brand.

Our holiday once again  in El dorado sea side suitespalms is brilliant, the beach

Room was amazing and the views unreal, would recommend 100% to everyone who is thinking of going to Mexico for a honeymoon or a special holiday.

Overall: It was an enjoyable vacation with plenty of scenery at the resort.

Did not care too much for the Italian or culinario (seafood) Asian and Mexican restaurants were amazing, Asian was our absolute favorite.

Although she was very nice, we made a reservation for a table at the Mexican fiesta, only to find out that we needed to buy a bottle of tequila or champagne.

Special Events:
There is a fire night and Mexican night at the resort.

La Careta: (Mexican)
Great service, great food and lots of menu items.

However the Mexican I wouldn’t bother very tasteless.

The hotel did put on a variety of good quality entertainment events, with the Mexican Fiesta & Fire Shows particularly enjoyed.

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