The activities, pool and beach are clean with lots of extra stuff available.

Mind you, the beach is beautiful, muchos gracias to Diego and the staff at the beach.

Pros: super nice people, good breakfast included, right on a nice beach food overall good.

The Hotel was great, it was directly at the beach and the food was good aswell.

Always something to do for all ages whether it’s tequila tasting, beach volleyball, movie night or bracelet making.

I absolutely love the beach, gorgeous water and white sand ⛱️ 
I want to give a few shout outs to the Entertainment staff at Emporio.

Cancún beach was literally few steps from the hotel room.

Merecedes our beach server was the best our whole stay!

We also participated in beach volleyball.

Really good beach where clear water and not deep for upto 25 meters with nice waves and pool were really good too ( beachfront). 2.

The pools and beach are nice, beach beautiful to swim at the water so inviting

The beaches are clean with almost no seaweed.

Quick check in at reception, and staff spoke great English, the service was excellent and the the beach was beautiful.

but in particular Daniel and Roberto (daily entertainment) were absolutely fantastic and kept us entertained around the pool, Jesus was very attentive,  as was Mercedes at the beach bar.

Emporio Hotel has been ok, food as usual, pool as usual, beach is nice

There’s construction on one side of the hotel,

major construction was happening Dec 10-17, 2022 when we were there, right next to us in B601, and that was a vacation destroyer.

Plus the building construction is pretty unsightly.

Now the paving slabs are being replaced and it is impossible to swim in the children's pool and the adjoining adult one, the dust from construction works flies in the face and water.

Still some construction going on for now, so that was our only "cleanliness" negative.

They were remodeling on side of the hotel

Hotel is under construction 24/7 Jack hammering around the pool.

Unfortunately we ended up in a construction place with loud people that couldn’t behave.

The Cons: as for now the hotel is undergoing reconstruction that creates some construction jobsite-like noise during week day time.

We also heard construction noises all through the night our first night there.

but part of it was also under construction.

Construction: Yes there’s construction going on, no it did not bother anyone as you can’t hear the noise and they’re done early, it will be out of your way. Promise.

I didn't take the all inclusive PKG, construction going on onsite, some banging and hammers

CONSTRUCTION AT THE RESORT:

There is some construction currently being done.

What you don´t know is that once you arrive you find that they´re doing some construction right at from of the beach: so you´re trying to enjoy Caribbean sun with slap-hammer music and construction noise.

Construction at the establishment was only a slight distraction; to see continued investment makes me want to come back.

There was construction going on all day (except Sunday)

I assume the hotel will be bigger as there is a lot of construction and renovations going on.

You are 1-mile either by the sidewalk on the main road or down the beach to Playa Delfines beach which is a beautiful public beach.

12 pesos and you are 15 mins away from Playa delfines ( which has the CANCUN sign you'd wanna take pictures at), 15 mins from playa tortugo and playa lagosta- again beautiful beaches where someones always offering you to buy drinks or food.

The hotel is located 25 minutes walk to Playa Delfines and El Rey Ruins (worth visiting) and a minute away from the Mayan Museum.

Emporio Cancun

construction

Free parking

Free internet

Pool

The beach it’s one of the nicest places I’ve ever seen.

Note: Google "Cancun seaweed" or "Cancun sargassum" and you will find plenty of news items about what's been happening over the past 6-8 years along the coastline.

The pool area seemed more crowded than the beach area, which was fine with us as we enjoy sitting by the ocean.

The pool was gorgeous and large, the beach was clean and offered plenty of seating.

In Sunday the speakers were wheeled out to the beach and a fun atmosphere was created.

Amazing Hotel, great pool and beach is clear.

but ALL the hotels on the beach charge a resort fee I believe.

The beach food and drinks service is always available.

Well maintained spacious resort, with a sandy beach and crystal clear water.

The beach is excellent along with all the restaurants and the spa.

Pablo took excellent care of us on the beach.

The BEST part is renting a Cabana at the beach not only does it give us shade

Pablo and Fiorentino at the beach were so kind and left us wanting for nothing and was a pleasure to speak with.

It’s a great location on a wonderful stretch of beach.

There was no construction noise nor party noises,

There was some outdoor construction going on at Hana,

We could have stayed somewhere else and returned after the construction was completed.

The only downside was the construction noise.

There was some construction being done in the late morning

The only big downside in June 2021 was the loud construction all day—our room had hammering and pounding on the wall pretty much every day during work hours, so when rain chased us from the pool and beach there wasn’t much relaxing.

Non-stop construction noise, sorghum everywhere, people reserving pool chairs with towels for hours, salesman near towel area, and very pedestrian food for a four star resort.

There is CONSTRUCTION and not much music.

Outside at the pool the entire day is construction noise.

For those of you wondering there is some construction happening at the resort

I'm sure the hotel has changed since Covid and maybe the construction is complete as well as better customer service.

The only construction going on was at the pool, as they are putting canopies over some of the seating area,

Most of it was under construction at the time.

but this construction was not on things damaged by hurricane.

The loud construction noise was starting to wear on me and it was less than 24 hours from the point of which we had checked in.

--

To echo some others, there was construction right under our balcony

MARRIOTT if you are doing construction next door have people stay an another wing!!

Located in the Playa Delfines area, the resort is conveniently located near the airport and nearby plenty of good restaurants and things to do.

Marriott Cancun, An All-Inclusive Resort

From tequila volleyball, to the pool foam party, to the carnival beach party!

Really appreciate Janett who took excellent care of us on the beach.

There is nothing better than coming back from the beach to a clean room and returning from dinner to a chocolate on your bed.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

All the rooms are waterfront with balcony and beautiful layout.

Great food, amazing beach, friendly and helpful staff.

The beautiful views, especially from the beach, provide a stunning backdrop for a relaxing stay.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

Rooms have jacuzzi which is great after a tiring day out at the beach.

Had no issues with the beach, and found good seating area with shade.

They also offered nightly entertainment and a great beach with amenities.

For any guest needs The concierges, Monica and Anna are the people who will be sure to take care of those needs.

Monica, Ingrid, Ana, and Jocelyn -- thank you for checking on us everyday.

The location is also perfect: direct access to the beach where you can walk or run for good few miles south to Playa Delfines, or north almost to the easternmost end of Mexico.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Hyatt Zilara Cancun

price

Free High Speed Internet (WiFi)

The beach area is clean and a great place to hangout.

The staff from the vestibule down to the beach throughout the entire hotel was very gracious.

It was a real pleasure to be well attended by the all members of restauration areas, especially by Alberto from Venice reataurant.

The beach area is private with boogie boards, snorkeling gear, and kayaks to check out for free.

I will say that the options for shade are  better here and the beach is beautiful.

Pools and beach were clean and beach chairs were plentiful and comfortable.

Pools, ocean, restaurants are all very easy to get to.

Food, staff, rooms, amenities, beach and service were all outstanding.

The boys that serve around the pool and on the beach do a great job, they certainly get their share of exercise.

My favorite part of our stay was the beach service, we had an incredible server out there.

Beach was fabulous and Cruz who was one of the main waiters we dealt with was really helpful and attentive.

We enjoyed a blissful week watching the ocean, hanging out on the beach and pool, sipping our drinks, enjoying the parties and the entertainment, and the many food options.

The beaches, food and service are also excellent.

Beaches were beautiful and drinks were always flowing.

The only thing I would recommend is more entertainment on sight vs excursion off sight as the only other enjoyment outside of food, drinks, and the beach.

Several showers near the beach areas + beach was being cleaned manually from the seaweed

Disadvantages:
1.

but we took a bus to the public beach one day (Playa Delfines) and walked on the beach for an hour and jumped the waves. :)

The amenities, like the shampoo and soap, were really awful smelling and totally dried out our skin.

It has flaws such as the shower floor being slanted away from the drain which means water stands inside about 1" deep.

We visited the place at middle of November 2023 , we arrived late after 12h fly , there was one person at reception, waiting 40 min for check in, no one help as with the luggage, so we took it ourselves to the 1st floor ( we stayed in villa) , there was no food, drinks for us , everything was close and the sports bar was empty… The room was covered with mold, the smell was horrible.

Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute,

During the day it’s overpowering and during the evening can be heard even on 16th floor with the doors closed, in the buffet hall and foyer.

So imagine coming back to your room and the food from the night before and getting slapped with the smell.

That was 5 hours earlier- how had the staff not cleaned up vomit?

Amazing food and service all around, my only complaint would be the amount of cigarette smoking all around the property in indoor common and beach area.

but it’s cleared each morning and we didn’t see any rotting piles of it on the beach and no smell.

We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around.

On our first night there the jacuzzi in the room wouldn't get hot and the water stunk so we didn't even use it.

He tries to make his way to the bed and is throwing up, dizzy, cross eyed, falling down, and having trouble breathing.

Old, worn-out beds
Outlets in room don’t work 
Lights in rooms don’t work 
Jacuzzi don’t work 
Shower doesn’t drain
Food made me sick for two days
Manager lie to us about airport transportation

Rooms are damp and needed some TLC, we didn't use the spa bath as the fittings were very old and uninviting.

We Were told You cannot smoke on the secured side.

We had some pop up in the villas on our last couple days, smoking by the pool.

Hotel Riu Palace Peninsula

smell

The toilet in our room didn’t flush properly, the electric sockets were loose causing a health and safety hazard.

Siaan Khaan Master suite leaked dirty water from the celling by the AC vendor for days before they came and patch that up.

There were roaches everywhere and black mold all over my bathroom. 2.

The a/c was so bad that it was leaking and dripping water from the vent causing a wet mess on the floor.

but the two bathrooms were extremely dated--not at all what you see in the pictures.

On the last night there was a huge cockroach in the bathroom.

The water in a shower was hard to manage the temperature (either super hot or cold) not warm!

I refused to get on the shower for fear of contracting a disease.

Plus there are not enough bathrooms for the amount of people so they would get messy.

The bathroom is soo old and there is mildew , mold buildup on the shower head, the head board and room colorful pillows stink so bad of mildew.

Public Bathrooms near the poor were wet and not maintained enough.

however part of the bathroom wall was floor to ceiling glass so if someone used the bathroom at night and turned the light on it would again wake everyone up.

The maintenance of the room is minimal, especially in the bathroom, the shower is broken, the water comes out of the shower and sink faucets, so there is water everywhere.

Shower was unpredictable hot/cold kept changing and the maids were not that attentive unless you left a tip of course.

The bathrooms are also old, and need updating.

My wife used a face flannel to wipe the tiles down in the shower and the  flannel was so filthy.

Our first room had plumbing issues leaving the bathroom out of service.

Cancun was a lovely place, amazing beaches

Beach towels: on one occasion they ran out of cleaned towels.

Staff are very helpful and polite, there is a app you can download on check in which shows you what's going on at the hotels such as events, restaurants, beach parties etc, You can even chat to the concierge to arrange to book your restaurants or advise you with anything.

King room with a balcony overlooking the bay.

The beach staff,, Sweat their asses off, Doriel and Carlos!!

Beach: perfect
Pool: always warm and clean
Atmosphere: peaceful with cute wildlife (12 peacocks, some ibis and iguanas, forever hungry koi fish) and lively at night during events.

Elaina and Guillermo provided relaxing massages on the beach while Oscar and Ricardo Perez made sure we had all the food and drinks we needed.

Coco Beach Restaurant for breakfast was just so beautiful between the food, view and service.

What I liked: we were lucky and there were a little bit of seaweed in the ocean.

I got the chance to take my massage at the beach.

The beach staff works very hard to service all of us that like to be on the beach Ruby, Doriel and Luis !!!

Erick at oasis Beach club is amazing and went way above and beyond to make our experience amazing!

The Beach was beautiful and well taken care of.

The 2 star is because grounds were nice and beach was nice.

Pool was quiet on the sides and beach was perfect!

TIP  We brought a couple of thin microfiber towels that we used to mark/save beach chairs in the am.

Loved the skyride and the beaches are lovely.

You can hire 4 poster sunbeds, facing the beach for around 1.250.00 pesos for 2 at the Miramar beach club & restaurant.

The beach was lonely all be it a lot of seaweed had washed up.

I did have the chance to go to Playa Delfines and take a picture next to the Cancun sign, and go to the luxury mall and La Isla Cancun.

LOL
Not bad… just very noisy in front of the Beach Club and no bar service.

The noise from events did not impact my sleep and I am a light sleeper.

Lots of drunk buddies in the pool (noisy and unpleasant).

Lastly the 3 am wake up call by a DRUNK guest trying to get in the room screaming about how they were locked out was a bit ridicuious, as was the noise and echos through out the Pyramid that resonated into the rooms.

but if you walk to the other side you cannot hear the loud music and can enjoy relaxation, if needed.

In one sense the hotel lobby is stunning and in another it allows noise to travel all around the hotel so if you have a drunk group being loud it tends to wake the whole hotel up as you have no corridors to block the noise.

but be aware that it is very loud at night (esp during spring break) as doors close and the sounds carry/echo.

but every night they had parties, they came from the disco or the bar, and they spent their time yelling in the lobby and knocking on the doors of the rooms to waking up guests, there was not a night that those of us who were not part of the Spring break were not disturbed, I never thought they would put most of these people in there and many of them were not yet of legal age.

We were at the quite end of the complex, Seaview, bloc 3, best place to be, where's others were at the noisy end which was quite loud in the evenings which will suit the teenagers.

The noise of people in atrium, such as shouting is echoed throughout hotel.

even though it was a busy and loud hotel 
The crowd was mixed with young people, kids and elderly 
Hope this helps with your decision making

but we heard a muffled voice behind us, we couldn't hear what she said as she had a face mask on which then my partner had said 'i'm sorry i cant hear you, what did you say?'

but believe me I’ve never stayed anywhere so disgusting and hideous it’s awful really awful ,,, thought I’d stayed in bad hotels before this takes top place for horrendous e perince all cocktails come out of bags and cockroaches are deep fried for free

The corridors had a very annoying Christmasy music playlist, playing 24/7 - that at night, was disturbing.

The only other concern would be the amount of noise.

A dude on stage with a microphone leading an a**-shaking competition shouting “who wants to get f’d up” while pouring liquor down the throats of people in a conga-line to the chants of "shots, shots, shots" is not going to be confused for a Four Seasons.

I most say I seen the horrible ratings and reviews on the plane on out way here I made myself so sick !

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