Alexis was our game instructor in the pool every afternoon and was a blast!

I really enjoyed the activities and the interaction at the pool with the entertainment especially Alexis.

i think i love my room because it’s clean it’s comfortable and big the food is amazing and love how u can go whenever u want the service is excellent they are all so nice the staff here is all so fun in specific gio he is amazing at volley ball and the shows are all interesting.

There is activities every night and the pool during the day is a lot of fun!

She spent most of her time in kids klub , swimming, playing games, face painting and much more!

I shared with my wife a great time with my wife here, specially the pool center, the guy en charge at the activities are amazing, we participated in the perfect couple and bingo a we won, we have to say congratulations!

Going to try marco polo tonight then a dinner for 2 on the beach tomorrow

i really recommend this hotel, the view is wonderfull, and the beach is clean, and the rooms are beautiful and clean, the food is delicius and everyday is something new, and the activities in the pool are fun, like the latin dance, and the minute to win, and caro of the entreteniment staff made me a bracalet, all of this hotel is great

We really love this hotel, and the activities in the pool, like the trivias, the zumba, the crazy game and the food is delicious, my family and I recommend this hotel, and thank you for Caro of the entertainment staff she take care of us

All the activities that he has are the best !

We been here during 1 week with all the family and Ihave to say that Solaris is the best option to share you holidays , my family specifically love one guy at the pool, seriously he is the best, his name is Alexis, OMG , No comparison, he gives to the pool a live, energy , and everybody loves him , his activities are amazing! Congratulations!

The pool activities were amazing and kept you entertained, especially Alexis.

but we loved participated with Alexis in every activity cuz he is funny and talkative, he has a lot energy!

very good, i’m in love with this hotel, i really love the service of this place, and the people of here is awesome, and the activities in the pool are fun like the zumba, the aqua gym, the crazy games and of course thanks to carolina, alberto and gio of the entretenimiento staff

I had a phenomenal experience at the Marco Polo restaurant.

I really happy to been in a competition! Congratulations!

Each day there was fun games poolside and plenty of good food and drinks.

To the excellent entertainment crew with all their activities !

My 4.5-year-old son has enjoyed the mini club to the fullest, Blanca, Dafne and Majo are excellent doing their job, every morning when he wakes up my son says “it's time for mini club, the activities they do keep him entertained and enjoy making new friends.

lol)
14)  Transportation:  If you want to get a cab from/to airport it is $30.00 or you can prebook like we did and get a private transfer with someone waiting at the airport with a sign and your name for $50 on viator.

I explained that we were expecting a transportation to the airport.

On the third occasion, we set up, paid for, and watched the service put in for a shuttle to the airport.

I will say again, the airport hotel had better food and service.

however as with the rest of the hotel employees, all were so friendly, attentive, and provided safe transportation to and from airport.

I chose this hotel mostly for it's good rating and its' proximity to the airport since we
had an early morning departure.

The only thing we got was vouchers for a taxi back to the airport which is fine because that was what we agreed too.

If you need a w/c van highly recommend cancunaccessible.com we went with them to Xel-Ha, shopping and back to the airport.

I ask about taxis to the airport they send me to the tourism place they have in the hotel where I have to wait while people book a weeks worth of tours to then be told I book the taxi with the bellboys up front.

Food was good, the location was conviniente and this location offers free shuttle to/from airport which was nice.

Maybe my biggest disappointment was that in beautiful Cancun all the evening entertainment was in the lobby bar which had the generic atmosphere of an airport Marriott.

Transportation from airport to Solaris is free and you have to make reservations.

The shuttle picked us up from the airport and dropped us off, which was super convenient.

I uploaded the results to the VeriFLY app (definitely get this) and check-in at the airport was a breeze.

- From the moment we were picked up at the airport, we felt like we were being properly attended to the entire time.

but staff onsite will help to make arrangements back to airport for a $10-15/person.

If you do not have an appetite for sales pitches or fast talking sales tactics, we highly advise you to decline the VIP breakfast😉We had a bit of confusion with our airport transport

They won’t even let you pay for a shuttle to the airport,

Things like the Premium Owners bar, Galla dinner, welcome party, free airport transportation (both ways), a trip to Isla Mujeres to snorkel, laundry discounts, and I'm sure I'm missing more.

7)  We did have an occasion to meet the Maintenace, our battery on the door lock died, and he had to come up and change them.

The doors were thin so you could hear everything everyONE walking by, waking us up a few times throughout the trip.

Top sheet had what we hoped was a lipstick stain on it, patio door didn’t lock, sink was plugged and smelled bad.

You can hear everything from doors closing softly to locks clicking to patrons running and screaming down the hallways.

Luckily, there were no X-rated activities happening next door or our kids would have been traumatized.

I mean put some fans on or leave the premier bar door open to get a breeze. 2.

Something to note that can be improved on… there is NO insulation in walls or doors!

Some minor things are a little dated, like doors and the building facade.

On arrival we are giving a room key and it turned out that the room was occupied by a couple who were surprised when we open the door to see them half naked.

The beach in front of GR Caribe next door is a bit narrow,

The others are in a sister hotel next door.

The Caribe next door has exterior corridors so the room doors there will likely be more sealed than those at the Royal where the doors open to indoor corridors.

We followed their directions to hang the door tag on our door.

First day our toilet did not flush, the sink never did drain well and fills up to top of bowl, the shower pressure  comes and goes, our door did not latch or lock when we arrived,  my aunts door broke, like the door hinge fell off and took two days to fix, they are never on time for anything, every thing wrong was blamed on COVID or us not speaking Spanish.

but, was also unsuccessful with opening our room door.

nothing like food delivered to your door!

Furthermore, I had an allergic reaction and struggled with breathing due to the overabundance of moisture in our room that was on the floor (which I almost fell), windows, doors etc.

Walls where so thin we could here next door guest unzip a purse or talk about dinner plans at a normal tone!!

My husband had an allergic reaction due to cross contamination which was unfortunate.

We had no balcony and the windows didn't open so it wasn't due to us leaving doors open etc.

We booked and had to cancel due to illness.

Our "free excursion" cost is well over $150 dollars due to their lack of instructions, the manager was less than helpful or friendly, our room key had to be reprogrammed daily (yes I kept it away from magnets), the food is the same CRAP every day!

Due to the COVIT19 epidemic closures we were forced to cancel @ the resort would not issue a refund stating that referrals were not eligible to get a refund

to which I could not sleep due to the fact I struggled to breathe.

The food at the snack bar (near the pool) was honestly quite bad, and I was unable to get a reservation at Marco Polo due to its popularity,

but we were transferred here due to construction.

but they have the same meals everyday due to covid so they stole my money and I highly recommend that don’t join this club because Mr Israel Moreno is the manager in charge and you will have to deal with the same headaches as me i which i can post a audio here because I recorded the whole conversation of how everything went down i will be posting it on youtube and update this with the link to hear him say the offensive things he wanted to say in Spanish then act like he never meant to say it in that way and try make me look dumb for not understanding well what his words meant.

The food selection was limited due to restrictions in place.

We are still waiting on a disputed transaction claim from our credit card company due to fraudulent advertising.

I can\t deny I was a bit nervous about this trip due to the pandemic,

Not all restaurants were open due to the continual rain and wind.

Our flight was delayed by a day due to hurricane Delta so when we arrived it was completely chaos because several people that were supposed to have arrived the day before, including us, were arriving together with the people that were already scheduled to arrive on that day.

My sorrows really began after we had to cancel our trip due to the worldwide Covid19 epidemic.

but plans were all over the place due to the pandemic so we had arrived 5 days earlier than planned in Mexico  and glad we  did otherwise we would not have discovered this resort.

Swimming was a challenge and I do not recommend it unless you are a strong swimmer due to the undertow and waves.

Due to strong wave, there was lots of rock in the water when swimming.

No romantic package, and no reimbursement due to hotel policy.

We were surprised upon arrival that place was being remodeled:no access to 1 of the 2 elevators, Las Fuentes restaurant was reduced to 1/3 of the size due to reconstruction, 1 of 2 exits to poolside from lobby was closed forcing you to walk through entire property's hallway in order to get out of lobby.

Well they sent a van that there was no way for him to get into, in fact they sent several vans without a lift so he could not possible get into any.

Also, there is a guy there that every morning, as soon as you step off the elevator, he wants to know if you want to see the other hotels, no dude we don't.

To access the theatre from the lift you have to be taken through the kitchens!

The elevators are beyond slow and small, the food is awful, and the jacuzzi is luke warm.

I am very noise sensitive and there was a good amount of noise from the tile floored hallways, especially since our room was next to the elevators.

Immediately getting off the elevator we noticed a particular odor which smelled of a damp mildew smell and to our surprise it was throughout the hotel.

Broken elevator, roach in room, night shows showcasing women's behinds, inappropriate for children, debasing to women.

One set of elevators was not sufficient to accommodate  all the guests.

The worst
was the hammer drill for the new dual elevator construction.

There was only 2 small elevators at this time.

The worst is the daily hammer drill rattling like a machine gun drilling into concrete for the construction of the two new elevators.

2 of the 4 elevators were under repair and a 3rd was failing sometimes with a building that was 8 stories tall.

but I had to hold my nose every time I got off the elevator to walk through the lobby.

There are 2 small elevators for the entire property, which makes the wait too long and people uncomfortably cramming in it.

Only 2 elevators were working while we are there and we waited a lot for them.

Elevators were too small, had to take two different times cause we have two babies and two strollers.

I was lost on the first day, I asked a housekeeper for help and he rode the elevator with me to show me where to go!

Was a bit disappointed there was no free bar for squats - they’re not too expensive to buy and would make a big difference to those who lift.

I was woken up dozens of times be the sound of moving furniture from the floor beneath me, guests talking in the hallway very early in the morning, and things like a phone alarm rining for an hour in the next hotel room.

Hallways and floors are tile so it can be noisy!

The hallways are very noisy with people going up and down them.

We could hear every roller bag and chatting visitor cruising down the hallway.

You can hear the road traffic and the Hallway to the room was loud.

The only real downside to the resort in my viewpoint was that there were a lot of smokers there and they were smoking all around the pool areas and in a few instances in the hallways.

Hallways in the rooms can get noisy and you can clearly hear the people in the room next to yours.

The rooms and halls were very plain and boring reminding us of a hospital.

We could hear the family next door and people in the halls when they were simply just talking to eachother.

Noise in the hallways is terrible, sound isolation practically does not exist.

There needs to be better door closure and maybe a runner down the middle of the hall to reduce the noises.

every door closing, every person walking by, and light coming in from the hallway, etc, so a bad night's sleep.

People in the hallway could be heard like the door was open.

although the isolation to the corridor is not very good.

The only gripe is the hallway can get a little loud from guests not knowing how to close their door without slamming it.

Hallways are very noisy from the echoing and nothing to absorb the sounds.

There were also 3 restaurants, of which bogovante was the best, beautiful location overlooking the beach and ocean.

10)  The lunch restaurant is located by the pool.

The rooms ist bygones and clean , the food it's soo good until now , the beach area it's clean and soo beautiful , the location of the resorts it's amazing ,the entertainers  fun and amazing in special Gio  it's a good guy  thanks for all .

I told the others traveling this would be perfect location for Spa retreat.

The dining areas and pools are centrally
located.

Location it’s the best making easy to move from one way to another

Beautiful location, great beach, SUPER friendly staff, good food, good entertainment.

This hotel is located toward the bottom of the hotel zone.

Royal Solaris is a everybody hotel it’s pretty nice location is great and it was relaxing the hot tub is warm the day beds are great.

The resort was clean, good location, nice pool with a swim up bar.

They have gorgeous soaring birds at this location too, & usually a delightful breeze! !

The location, staff, entertainment and activities are first rate.

The workers were RUDE with the exception of the bellboys, housekeeping, and reception.All in all the location is amazing for views & the pools and amenities

), the abundant food, the kind, friendly and helpful staff, the clean and comfortable rooms, the VIEW, the beauty of the ocean and beach, the location, the nightly entertainment, the service and kids water park!!

Great location, really pleasant and clean rooms,

So we got to enjoy both locations without any issue!

The young lady that had helped me previously was busy with someone else and asked the guy with the hurt index finder (didn't get a name, lets call him Dick)  asked me what my room number was I told him, he seemed to be helping me when a lady with a gray band showed up, he turned his attention to her.

In addition, I have requested rail guards for the kids and after 6 hours of waiting and calling 4 times, to check on rail guards we finally were told that they don't have it.

Usually, a rep calls on the 1st day, we got the call on the 3rd day.

Wifi
No one gave us the password or any directions on how to access WIFI, I had to call for it.

Also, when we tried to order room service, which was supposed to be available 24/7, nobody answered the phone at that extension.

But never received the promised return phone call.

We waited for over 5 hours and had too call down 3 times until finally they brought our stuff.

So instead of arguing, I went upstairs to sit on the phone for an hour and changed my flights (AGAIN) just to get the h*ll out of there.

I wouldn't call anything about it luxurious,

takes a very long, and needed multiple calls to be completed.

Things like the chicken fingers, bacon, and onion rings all looked gross.

We had to call multiple times a day, morning and afternoon, because no one would clean the room.

Don't try to get room service, IF they answer the phone it took hour and half to two hours to get food.

Our room had some minor issues like phone not working, fan making some noise.

Calling room service took 10-15 times until someone picks up, leaving a message does nothing.

You’re not allowed to call Uber to pick you up there, they have their own contract with taxis and it’s a bit more expensive, of course.

We could never order room service because every time we tried, nobody picked up the phone.

The room was the cheapest available, I believe,

but we did look at pricing and it seemed very reasonable.

About 2 miles by bus is a GOMART to get candy, etc at reasonable price.

We’ve won a lot of prices from the activities.

They paid for a taxi for us to leave and aggravated me for nothing.

Definitely it wasn’t worth it for what you paid for.

We once again set up transport, paid for it, and watched our names be added to the list.

Absolutely will advise anyone that comes to pay them a visit!

3 hours later he found a taxi with a lift that cost us $140 for a 20min ride.

Mind you, I've already paid for 6 nights there and they are the ones who gave my room away.

Wow what excellent service we had, they paid attention to details.

He paid special attention to our orders and we never lacked for anything.

you’ll get better food and drink, pay way less, and be more satisfied in the end.

but for a family-friendly place at this price, it is perfectly nice.

I learned during my staff that if I were to test negative prior to the trip and later test positive during the stay, the daily rate would be further discounted.

The price was not cheap and thus we expected a very good servise, food, drinks and accomodation.

For the price the food should be a great deal better.

Go see Xel Ha the outdoor natural aquarium for snorkeling and zip lining and jumping off cliffs as well as Mayan Adventure Tour w/ caves, snorkeling and mini zip line.

Royal Solaris Cancun

phone

elevator

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price

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airport

There are activities daily and entertainment most evenings.

Isabelle and Adrian were a great part of the entertainment crew.

Carlos & Charlee we’re our concierge and we’re amazing and helpful🥰

 We also loved Adrian the activity director.

Maroma has a superior beach, and it is located next to the Marina with all the activities.

And the water sports centre is right next door, you can go there through a door in the gift shop.

There was also a daily entertainment programme ran by their excellent team.

The weather was beautiful, the restaurants are amazing, and the events all week were so fun (special thanks to Adrian, Alexander, and Isabel on the activities team who did such a wonderful job)!

All the bartenders had their "A" games going on this trip as well.

We rarely get involved in activities in resorts

We must mention:
*Gregorio- morning pool attendant
*Lomas Driver-Venancio
*Entire activities team, Adrian, Isabel, Lierbag, Kevin and Alex
*Beach attendant-Eli
*Amy-room service
*Rafae, Maricely and Felipe-Lima Limon
*Chepita, Jorge-Papitos
*Tatiana, Alejandra-maid service
*Claudia-front office
* Vanessa _Papitos and  Gala dinner
*Betsabe and Josue-Bar 24
*Daisy-Palafitos beach attendant
*Luis-turn down service
*Johanna, Oscar, Aldo-Butlers
+Vladimir- room service
*Kevin Vizcarra-fitness team
*Isabela, Angel and Karen-Palafitos beach
PLEASE tip the sargassum team.

I'm super happy and I'm having a great time during my days, the facilities are very nice, the people are very kind, a lot of fun with the animation guys: the dance classes, the games with the kids, thanks Alex, Leirbag & DJ Charlie.

Aqua sports, exercise, volleyball times in the pool all afternoon something going on.

The hotel is directly on the beach and within walking distance to Dolphin experiment and all water sports.

The entertainment staff does the activities very well.

I did the daily aquafit in the main pool.

Adrian and Isabel do a great job with outdoor
activities, Manuel took such great care of us at the
beach and Misuel made sure our drinks were always
fresh and full!

but I think it's spelled backwards, Adrián who always does the aqua gymnastics, DJ Charlie!

The staff gave us an exquisite treatment, especially Adrian and Leirbag in the activities as well as in the pool and DJ Charlie at night with karaoke!

It is the perfect place to disconnect from the routine with all the activities they offer, especially greetings to Alex & Leirbag who are in charge of doing more than vacations and of course DJ Carlos who takes the whole night!

We used a private pick up service from airport to hotel for the first time and will certainly continue the practice.

Lomas
We love having a trusted airport shuttle and excursions company to work with.

We left from SeaTac Airport on Monday the 18th of July and arrived in Cancun at Approx. 1630.

Super location, where the Cancun Airport, Playa del Carmen, and Tulum are all conveniently located.

but planned my transportation to and from the airport.

They scheduled our dinners, helped book water activities, checked in on us daily and even confirmed our transportation to the airport for us.

butler Liz has arranged for this elegant vehicle for our trip back to the airport.

Renata help us very much with our transport to the airport.

After our last room service breakfast and the trip to the airport I started getting sick.

Great all-inclusive resort convenient to the Cancún airport

Those who made the vacation extra special for us were Arturo the lomas driver, Pedro lomas greeter at airport, Obed and Miranda at checkin, Eli the beach bed

Lomas travel does a great job with the airport transfers and you feel you are VIP all the way, and everyone speaks perfect English !! !

We booked our vacation through Funjet and had a private transfer from the Cancun Airport to the resort by Amstar.

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