The reception team on arrival were very friendly and welcoming.

You could also try and improve your Spanish speaking with the bar staff who are so friendly and encouraging.

From entering the hotel with the lovely smell of the air purifier, very attentive reception staff, very friendly and professional.

All of positive things to say about this hotel front of beach starting with the greetings from the receptionists, special mention to Daniela, professional, friendly, attentive and very well prepared about all my questions!

Friendly and professional staff from the knowledgable receptionists to the happy and friendly pool staff.

The staff were very friendly, helpful and efficient and a real credit to the hotel.

What an amazing hotel from the moment we stepped in to the reception we were given such a warm welcome by the lovely Maria so friendly attentive and professional, she explained everything to us that we needed to know to make our stay enjoyable and comfortable.

All the staff are friendly,  polite and helpful.

The staff are all very nice   especially lovely Paula who is so friendly.

Overall a great hotel, very friendly staff and an excellent location.

Everything was immaculate, efficient, the staff were friendly, the food was great, the rooms were cozy and the beach club and gym were ideal.

The staff across every department - reception/ housekeeping/ bar and catering were fantastic, extremely friendly while very professional and deserve to be commended.

Outstanding accomodation, super friendly staff, with excellent customer focus.

The staff, in every single department are friendly, polite, helpful and kind.

All the staff in the whole hotel was very friendly and always had a smile on their face.

It exceeded all expectations and, in my opinion, is an exemplar as to how a hotel should be operated:
A first class, welcoming and responsive front of house team;
A great front line location for access to the beach, restaurants and bars;
Immaculately maintained communal areas;
Excellent, varied and plentiful breakfasts;
Spacious, quiet, well stocked bedrooms and bathrooms which are also well maintained;
A recently refurbished beach club with a lovely pool and bar facilities;
Above all, outstanding, well trained, motivated and friendly team members.

Hotel was clean, rooms spacious, staff friendly, food fabulous and the 360 bar has an amazing outlook.

Staff all super friendly and work very hard to keep the Hotel spotless and running efficiently.

Quite sad, as many of the guests made an effort to dress more formally.

Be warned, though, that guests will be queuing for those loungers before 9:30 and if you’re not quick, you won’t get one, at least not one with some shade.

There is parking below the hotel for £14 a day reduced for guests if you are hiring a car.

Unfortunately you cannot help selfish and ignorant guests.

Those guests who didn't have a sea view or were in the shade would have been at a big disadvantage.

I did find a lot of the guests quite rude and a lot of them squabbled over the beds (not with us) which was quite entertaining to watch whilst sat on the side of the pool!

However their are major issues with the swimming pool area of the Hotel

There are not enough Beds for Hotel Guests.

The guests had an absolute blast and if I could do it all again tomorrow I would.

However a couple of issues people should be aware of, it’s a very big hotel the pool is not big enough for the amount of guests it was a rush every morning to get to the pool and grab a sun bed with parasol the pool doesn’t open till 9:30am.

If the service was as good as the food you would have hit the Jackpot 
You have to leave deposits for puttying anything on your bill to the room, i left £200 for drinks which was quickly swallowed  up with the Very Expensive costs and when it was depleted i felt very awkward and made to feel uncomfortable in front of many other Guest that you have no more money on your account.

The hotel is very busy with guests checking in & out all the time.

Although we did not get an upgraded room with our premier membership as other guests have reported, we did get the advertised discount of 5%.

We will no longer stay here or recommend this hotel to any of our clients in the future which is a sad shame as we have booked friends/family & clients to stay.

I imagine that it’d be nice to know how much the measures will affect your stay here so id like to point some things out for future guests so they can make a more informed decision on booking this hotel (or any in Spain) during COVID.

Only suggestion to make would be some entertainment during the week would be nice, particularly in winter when many guests do not want to venture out.

but offers hotel guests a discount and has access to the hotel lobby from the car park.

I spoke to other 2 other guests that had been upgraded for no charge?

Cleanliness is a 10/10

My only negative to this holiday was we hired a car from the airport to find out that we had to pay €14 a day just to pay our hotel in the hotel car park which took a little shine off the holiday as there was no where else to park and with being guests you would think this would come free. But otherwise Calpe you was a pleasure :)

They used to serve coffee in the morning now it comes from a machine with the Queue that involves.

Eggs had to queue as only 1 person doing omelette  abd eggs.pool area disappointing very small lack of space for size of hote

We had to throw the pizza away as that was cold and again long queues at the pasta bar whilst waiting for pasta to be cooked.

The only thing small point that I would pick up on is in the day the pool bar is very disorganised, staff don’t know if they are serving, or collecting glasses and you can be waiting ages.

but sometimes a bit of a queue if you want eggs / omelettes etc.

Check in is the slowest check in i have ever experienced with many people not queuing and simply pushing in with the hotel staff saying nothing, again leaving me feel uncomfortable.

Sometime there was a short queue to be served at one of the many serving stations.

Small things like at reception whilst standing queuing (and visible) on a couple of occasions the receptionists decided to answer the phone first

Asked for some new lettuce, 10min of waiting man came back said they have none left.

Huge queue at checkin , no welcome drink.I chose a sea view room as I know cyclists book the back cheaper rooms.Surprise, cyclists next door, continually pumping and letting air out on balcony and door in room noisy because of comunial door to access room from my side.

You are likely to queue for ages and then find there are no teapots and a very limited choice of tea.

The staff at the pool bar are extremely rude and most days leave you sitting waiting for at least 40 minutes before they serve you, then clearly make it seem like you are bothering them.

The only criticism we had was that the pool area is not big enough for the hotel so people were having to queue up for it opening to try and get beds the one day that we got beds there wasnt a sunshade to go with it which was no good for us.

New years eve was chaotic as it was very busy and tables weren't being cleared quickly so there was a big queue to get in.

For such a large hotel, the lifts are too small and there's not enough of them, so we invariably ended up constantly waiting for a lift.

but may as well have stayed there on the Gold Coast
Calpe & the SolyMar Hotel full of tourists, hotel
has a queue every morning for breakfast 
Service in public areas, like bar and cafes mediorce 
Would never come back in high season, other than beach, it’s boring, nothing to do

althought when the restaurant opened at 7.30pm,there was a long queue mostly from elderly people.

but sunbeds limited, many guests had to sit like vultures waiting for movement to get one.

We were checked in by a nice guy at reception and went our room 431 which was a standard room without a balcony.

So lovely to have little treats every night in the room, chocolates, extra slippers etc, so kind.

Thank you to the great staff for an amazing stay !

Staff were excellent and the restaurant and food are exceptional.

Huge thanks for the bottle of sparkling wine kindly offered by the hotel for our anniversary!

The bar staff were brilliant creating wonderful cocktails at your table.

Check in was easy and reception staff very helpful.

It is spotlessly clean and all the staff are great.

The hotel location near the beech , the hospitality of staff and room service were outstanding.

The ladies do a marvellous job refreshing your room every day.

The staff are attentive and kind, being respectful and generous.

Gran Hotel Sol y Mar

guest

queue

Paid private parking on-site

Free internet

Pool

Overall an excellent hotel with very friendly and helpful staff.

Fantastic location with breathtaking views, Hotel staff all very friendly & welcoming, Would recommend a car as its a fair walk into Altea.

From the friendly, professional & helpful staff to the amazing breakfast buffet, the many swimming pools and immaculate public and private spaces, the Villa Gadea is a gem.

The staff is very friendly and we loved  the atmosphere at the hotel.

The staff were professional, efficient and friendly.

Staff are very friendly and all very helpful.

The guys there are super friendly and we'll visit them again for sure.

My Husband took me to this beautiful hotel to celebrate my birthday, it's the second time I have stayed there and never want to leave, the staff are so friendly, helpful and professional too.

Upgraded by friendly helpful staff to a nice well equipped room.

The staff are extremely friendly and beach area is nice too.

The staff was very friendly and efficient, they couldn’t do enough for us!

Clean rooms, good service and friendly staff, excellent breakfast!

Everyone was extremely helpful and friendly that it contributed greatly to a wonderful holiday.

My husband and I now live in Spain, we  took visiting friends for 1 night as a treat (wish it had been for longer) all staff at the hotel are friendly, helpful and professional, we had dinner and breakfast in the Verandah restaurant, the food was excellent as was the service.

This hotels offers consistently outstanding service: the staff at the reception desk is professional, friendly and willing to help out with any question.

Super friendly staff that was ready to go out of their way to help us, food is more than excellent, love the Japanese restaurant, garden is splendid.

The only niggle during the 16 days we were at the Gadea was the poor wifi signal, which tripped out on several occasions.

but t v only news channel in English which is very poor as most places now have at least 2 British channels.

The hotel's response was extremely poor and disappointing.

Only one English tv channel, tea/coffee facilities poor - minor

For a 5 star hotel, the food is poor quality.

However, the choice of hot dishes for the evening meal was pretty poor, for a country with such rich cuisine as Spain, often pasta and sauce was the most appetising food on display!

Some of the hotel staff are extremely rude and uninterested, we found the bar service slow, no evening entertainment apart from Friday/Saturday which didn't start until 10.30pm and was poor.

The lobby bar was totally understaffed, the poor waiters didn’t seem to know if they were coming or going.

Overall I would not rate this hotel more than 3* the service was particularly poor and the room of a low standard.

The service was lacking, the place was now converted to a cafeteria / canteen atmosphere with noise and very poor acoustic, the food was terrible, the appetiser and main course was served at the same time and

Sometimes the lobby bar only had one staff member to cope with serving drinks and food which resulted in poor service for the hotel guests.

but is overcrowded, has ropey entertainment, and poor customer service.

Breakfast very good and staff very helpful and polite .Snack food in lobby bar very poor frozen pizza and sandwiches needs to improve not good .All in all had a great stay if the above had been in place would have gave it 5 stars shame

Food was very poor in the evening buffet.

So why only 4 star review - its all down to parking and some pretty poor service regarding parking.

The rooms are starting to get older (shower/power outlets/tv/toilet in our room for example were in poor shape/nearly broken) and are silently demanding an update.

Buy the poor pool side bartender a proper blending machine (blender) for making drinks.

Lunch at the poolside restaurant was poor.

One, while there is a path to the beach it is not "on the beach" and the other was the dinner which I thought was a bit pricey for the choices available,

The hotel offers parking  if you want to pay at €11 a day a bit steep I think it should be free to guests.

but also seemed surprised that we wished to check out, and request a refund of the monies paid.

-during checkout, they try to overcharge us 50% of the agreed price.

We paid the extra requested and we thought everything was solved.

Pool bar needs a better system so slow big ques and quite expensive some of the drinks

Definitely not a 5 star hotel and not worth the money you pay.

We finally arrived at the hotel in August 2021 having unbelievably  paid up front in 2019 with the intention of going in August 2020 until Covid events overtook us .

With the food in mind I don't think I will stay again and certainly not at the full price.

Very disappointed and probably wont go back as we are spa people and i think been charged to go in to the spa when you have paid for a massage is a rip off and it was empty.

Paid extra for slight upgrade to deluxe from standard room, I dread to think what the basic room is like.

Get off phones and serve that is what I think you are paid for .

The only fault was dinner we paid one night €29 per head for the buffet .

We stayed in room 1210 which was just perfect (a tad bit expensive though

Paid £1200 for a superior room not all inclusive.

but we got confused with the prices, he replied " what do you expect for that price" indicating one of the bottle was more expensive.

This room rate did not include tea/coffee making facilities.

Two sun beds and an umbrella on the beach costs 18 Euro’s per day and there a couple of places hiring out kayaks, paddle boards, pedaloes etc.

but this service is very infrequent and you can get a taxi which costs about 8 euros so can quickly add up with regular usage.

Avoid, Altea is such a beautiful place, I know there must be nicer hotels with kind staff!

Good food, polite employees, clean and a good 5-star location.

Outstanding breakfasts and exemplary staff.

We entered the reception area which is so spacious and clean and we felt immediately welcomed .

Staff in the hotel were superbly patient and helpful.

Hotel SH Villa Gadea

price

poor

Free public parking nearby

Free High Speed Internet (WiFi)

It was very cold the week we were there so we never went near the pool

The only thing that could be better was where the bar is and the entertainment it’s cold we would have stayed longer to listen to the singer as he was very good

The hotel got very cold at night due to the amount of glass.

but that included changing time also and the jacuzzi was cold, the steam room also was not up to temperature as was the sauna.

* One consequence was that we regularly had to sit near to the restaurant door and subjected to very cold (January) draughts.

I see that visitors have been complaining for years  now that the food is cold and yet you still haven't resolved  what is a pretty big issue.

However, as another reviewer has pointed out - the situation with the cold food has made the stay much less enjoyable.

Cold food, wearing gloves and queuing is too much for what should be a restful mealtime.

The hotel was lovely staff were very helpful, food was good ,my only complaint would be that the food was not hot enough,sometimes it was just cold [they clearly are aware of this as there were microwaves set up to use!]

but dinner is terrible on Saturday night we went in for dinner at 8.30 the trays where empty when we asked if more food was coming out we got a shug eventually when the food was brought out it was cold not very impressed as this is supposed to be 4 star hotel wont be back

Cold water - was probably warmer in the sea.

Too cold water in the pool, perhaps only 14-15 *

although previous reviews have said food was cold.

We went down for dinner staff struggled to find us a table (got one eventually) the are tables so close together felt like I was in a school canteen and the food was like school dinners really bad quality cold and poor quality.

If you can improve things the usual problem in Spanish hotels with the hot buffet food being a trifle cold, difficult to improve we know.However, there are  a couple of microwaves we could use.If the price remains similar next winter we will be back again.

however, were consistently friendly and polite, which added a touch of warmth to our stay.

And a special thank you to all the restaurant staff who were smiley and friendly, and also the kindness and generosity of the manager in the restaurant Raphael Ivan who went above and beyond to make this holiday fun & memorable for all my family, he made sure my children felt welcome in the restaurant (which was mostly occupied by adults ) What a lovely thoughtful man credit to him .

Staff at reception and lunchtime cafe were helpful and friendly, some bar staff less so.

Olivia in the restaurant stood out for being the most friendly and welcoming and worked very hard.

The hotel itself is well appointed with friendly and multilingual staff.

The hotel is very clean, well cared for, well equipped and friendly.

Wow what a beautiful clean and friendly hotel, cleaning staff are a credit rooms done daily and everywhere was so clean and well kept.

Excellent hotel, great beach location with easy walk into Altea seafront and old town Very clean, staff friendly, stayed B&B, breakfast buffet  was good with plenty to choose from.

Much enjoyed this friendly hotel with its lovely landscaping, cool décor, extensive buffets, big pool, big balconies and smiley staff.

The hotel is very accessible and friendly.

Arrived here on the 20th June 2023, Beautiful hotel very clean and some staff really friendly.

Fantastic hotel, great breakfast, staff so nice and really friendly.

We found staff at the hotel to be efficient rather than particularly welcoming or friendly on the whole.

Right on the sea front and about 10-15 walk into the main “strip” All the staff were friendly and helpful.

The room was spotless the housekeeping staff do a great job and are very friendly,as is all the staff.The pool bar was open and the drinks prices not overly expensive.The entertainment was good especially the flamingo show.We did go into Benidorm on the tram and also Calpe.

Every single member of staff was helpful and friendly.

Staff very friendly all the front facing staff we met spoke English.

I find the hotel very friendly with good location very close to the sea, so you can fall a sleep to the sound of the waves.

However, if you want to take this bus costing €1.60 pp then walk out from the hotel, turn left, over the bridge, at the 4th set of traffic lights turn right and look for the No.10 heading towards Benidorm on the front of the bus.

but you might want ear-plugs, or to keep the air con on, if you’re a light sleeper, due to traffic noise.

There is music playing, you can hear it more if you’re closer to the pool bar

Bed slid around on floor every time moved and could hear scraping sounds from upstairs (probably their bed), room bland

but the noise and how busy the dining room was put us off a little  .

although a bit noisy if you want a window open.

They did this by sitting around the guests and being very noisy unapologetically.

but I don’t understand why the same jet - still sucking in air - was in action the remainder of the holiday.

Being able to speak some limited Spanish I was shocked to hear a waitress moan to her colleague about how my party of guests had been told to wait a moment for the wine menu

The only slight problem I would say would be the entertainment on a night, it was so so loud, luckily we turned the tv up and couldn’t really hear it

Also dinner was starting at 7:30 which with a small baby (10 months) can be challenging to keep them awake, so maybe changing that to 7, would be good.

It was very noisy and drilling started early some mornings (8am!).

I stayed here for 4 nights as its in a quiet part of northern Benidorm after Id spent 4 nights in the old town, I simply couldnt fault it, I booked a Premier side seaview room as I wanted to get the late evening sun.

We were a party of 4 couples,  one couple unfortunately had a room directly over the car park, so a bit noisy due to the main road.

We stayed at hotel cap negret almost one week, leaving one day before our planned vacation cause we were sick and tired of the horrible noisy entertainment running every night from 10 to 12, sometimes 12:30am right in front of our room.

She claimed that we hadn't behaved and that all 40 people had been partying loudly until 4am last night and treated the hotel staff unkindly.

You can hear the busy main road when on balcony.

When I wanted to book and spend my money, the reply was almost immediate.

Special thanks to a lovely young lad on reception who kindly gave us all the information we needed when we  had to contact a doctor urgently .

The staff were extremely helpful, the rooms were spotless and cleaned daily.

If offered the excursions by the TUI rep to Algar Waterfalls I'd urge you to jump on it @ €37 pp.

Overall, a super hotel and a credit to the hard-working staff.

Bar service was quite abrupt on one occasion.

This is a cycling hotel teams of cyclists staying in the hotel with what looked like really good facilities for their bikes.

Once we got seen to, it was swift and everything was explained.

Bar staff worked so hard and we're great fun, especially Fabian.

Will I go back, definitely as not only we’re all the staff excellent it was excellent value for money.

Room was cleaned everyday and all the staff from the reception, bar staff and front of desk was helpful and made you feel welcome.

Yes 100% 
Thank you for a wonderful stay all the staff at this hotel.

Hotel Cap Negret

quietness

cold

Free parking

but very cold water, as expected in Nov. Spa being renovated so closed at the mo.

Jan, 5, 2024

Jan, 4, 2024

Jan, 9, 2024

Nov, 12, 2023

Jan, 28, 2024

Jan, 28, 2024

Jan, 8, 2024

Dec, 24, 2023

Dec, 20, 2023

Dec, 9, 2023

Nov, 2, 2023

Oct, 6, 2023

Nov, 18, 2023

Oct, 29, 2023

Sep, 22, 2023

Sep, 13, 2023

Oct, 2, 2023

May, 15, 2023

Aug, 28, 2022

Aug, 21, 2022