Bus stop outside hotel to the safari park which was a fab few hours out.

If you fancy a boat trip there are a couple of kiosks to book them and you can get a bus to Porto Cristo and visit the Caves of Drach or The Caves of Hams and Dinosaurland.

Bus into town every 10/15 minutes during the day which is really handy, takes about 5 minutes.

If you fancy a boat trip there are a couple of kiosks to book them and you can get a bus to Porto Cristo and visit the Caves of Drach.

We walked a lot, used the local buses to get to porto cristo and borrowed bikes to go up and down the coast on the cycle lanes.

From the moment we got off the bus we were amazed by this hotel.

We also took the bus into Porto cristo to the caves of drach which was cheaper to do our way than book an excursion.

Bus stops are clearly marked and the local bus service is easy to use - get a bus timetable from the reception area.

but it was fine we moved our cases ourselves, luggage trolleys we’re available.

This hotel is very misleading, no safari about it except a free shuttle bus to safari park away from the hotel.

Entertainment every night, shops within walking distance, excellent local trips including a bus to palma which is a must!

Bus stop right outside to bring you to the zoo or into the main town.

Plenty of shops, bars and restaurants close by.Visit to the caves is recommended we went by taxi and caught the bus back.

but I’m
Fussy lol, kids loved all of it great slush puppies and ice creams were good for all
Inclusive too had a version of corneto and sandwich style biscuit ice cream couple of lollies and a magnum style one,  We used tui for some trips and were very expensive however the rancho grande was amazing night out horse  riding and a fabulous show , went to aquland with fast tack that was great day, went to Porto cristo to caves of Drach was great bus  stop by the pharmacy go early as always booked up, all in all great family place loads to do here you won’t be bored kids loved it too.

Both excursions picked up outside pharmacy .4pm collection in 30 degrees heat with the bus 40 minutes late wasn’t good!

There is also a safari bus which is free to take you to the zoo.

We took the bus to Porto Christo (20 mins) which was a lovely change of scenery and felt more Spanish.

Also good reliable/inexpensive local bus service!

The restaurants can get busy and some people's manners or personal space issues take a dive -

There are 2 ‘Balinese’ beds by the ‘relax pool’ which isn’t a relax pool and just as busy.

Boat trips leave from Sa Coma

Cons
Not quite as close to the beach as we thought - 15min walk
Tricky to book into on site restaurants 
Pools are almost 2m deep 
Reserva water park lovely - about £45 family of 4 
We though evening ents wasn’t very good - mainly a singer with a backing track 
Very busy hotel - over 600 rooms

We wouldn’t go again as it was a bit too busy for us

but doesn't feel chaotic busy unless in restaurants at peak times if you go at right time they're quiet.

The pools are extremely noisy and busy, no problem with the amount of kids, as it’s a family hotel.

but that’s only because of how busy the hotel is.

but we just found it too busy and the food didn't really hit the mark for us.

Only one that’s a decent depth is the jungle pool which isn’t massive so can get very busy 

Sofa beds not the best, ok for small children

It was very busy in the restaurants and had to queue to get in a few times.

but we wouldn’t come back - maybe if it was running at half capacity - but for us it was just too busy.

however, it was FAR too busy and hectic for my liking and definitely not a 4*!

It has 600+ rooms (so imagine 4 people in every one of those and you'll start to get an idea of how busy it is particularly around the pool areas), more sunloungers than I've ever seen in one place!

Our understanding was that those on half-board had two meals- breakfast and dinner yet were always seen during lunch-time, which may perhaps explain why the main restaurant was busy during lunchtime's.

Protur on the weekends seem to bring in large Spanish sports groups, so the already busy sports and restaurants are even busier, it doesn’t seem very fair on paying hotel guests, the facilities are over run with the sports people and families.

However the main buffet areas were extremely busy - although there were 2 main restaurants there only seemed to be 1 open most of the item,

Staff
Staff are a credit to the hotel, not once did we have a bad experience with them, always greeted and paid attention, even managed to make our little one smile.

We also visited the waterpark across the road from the hotel, we had to pay 43 euros for a family of 4

The "ALL INCLUSUVE" ROM in the bar tasted and smelled worse than bad corona hand sanitizer
Even ordered "and paid for" a BACARDI bot I's sure that it wasn't BACARDI in the bottle.

We couldn't eat here and ended up having to pay to eat out which is so frustrating when you've paid for all-inclusive.

but couldn’t get down to the glass bottom it was so small and just felt like a ferry picking people up rather than a boat trip and ended up costing over £100.

You purchase all inclusive thinking you will not have to put your hand in your pocket when you arrive - only to discover that you have to pay for everything here. Extra costs include - €10 deposit per towel, minigolf €10 per adult, any decent alcohol, any other kids entertainment (like go karts, motorised boats, decent ice creams.  )

My main disappointment was the water park which I felt was very expensive for which is essentially two small slides and a pool.

If you want a 4/5* then expect to pay a lot more.

This ruined my holiday as I don’t agree that a land view should be the same price as a pool view.

I don’t rate the beach, small and crowded.

You have to pay for anything that didn’t cost the hotel more than 10p.

In all seriousness this is not a great resort at all, in fact far from it especially for the price!

Ps also added a photo of the review that said there isn’t a cracked tile in view- these reviews must be paid for reviews because it’s plain lying at this point! !

Reservation water park is expensive for what it actually offers.

On the first night we all had to stay in one room and checked out on the second day, tui have offered us £30 of the £957 paid and the hotel haven’t even bothered to respond!

Never stayed at a hotel A.I that had so much that you had to pay for on top!!

Only paid about €30 euros and that included the food and drink.

On arrival we paid for the tax and safe deposit and for the pool towels which you get back apart from the tax .

You need around €14 to pay for a 2x sun lounger/locker/and brolly for the day, or you can take your own things.

There is also some small rides, a racetrack (both at an extra cost) and some trampolines for children.

The rest of the days you had to queue at 2pm to see what was available.

We never had to queue longer than a couple of minutes to be served.

but honestly pretty good would of went twice if we’d been bothered to queue again to book.

On a 10 day stay we queued & never got a slot.

You can waste a full day of your holiday queuing.

Cons 

The restaurant booking system is a bit ridiculous, it’s kind of a mad rush where half the hotel ques at 2pm to try and get a table and even in September we only managed to book one night at one so spent others at buffet or had to eat out

I didn’t drink a lot because I don’t know if I was just being fussy

The bar staff worked so hard so you was never waiting very long.

If you think you can get into one of "special restaurants" forget about it unless you want to waste 2hrs a day queuing for a chance of a table.

Top tip: if you get to the bar and you see someone has been waiting, don't be a plum and wave when the bar staff ask who is next.

In our block there were often queues for the lifts as only one was working, we just took the stairs

The closest to safari you’ll get is feeling like an animal waiting to be fed your meal at one of the buffets.

….you had to queue for over an hour to get a booking in any restaurant other than the buffet.

For breakfast we were there by 9 at the latest every morning and whilst busy we never really had to queue apart from pancakes once or twice.

however people start queuing at around 12:45.

never had to queue and wait for a table I was very impressed.

We didn't queue for the additional restuarants

Some days we had to queue to get inside, around 15 minutes before the sitting ends the staff start to close some of the food stands though, so if you prefer to eat late be there is often less choice.

Which unless you want to queue for an hour to reach the booking window, only to be turned away as they are full, then no, you don't have access to the restaurants.

The bar workers worked so hard - for it being a big busy hotel we never had to queue for a drink.

Food was really good for all inclusive and the themed restaurants are an added bonus, you can book one when checking in and we were encouraged to book the Italian which was in our last night, definitely worth the wait.

There are 4 speciality restaurants which you need to book.

There are plenty of sunbeds and you can use their pool towels, paying a €10 refundable deposit per towel for a week.

Perhaps do some homework first before booking a hotel like this one.

You have to que every day at 2pm in reception to book a restaurant for that night.

but queuing for 30 mins every afternoon to try and book one of them really spoils your day.

Be aware other guests for other sister hotels can also book into the 3 restaurants on site.

We booked into the Italian one night and people rave about it honestly it was fine wasn’t amazing

but lunch & dinner edible with good choice but Luke warm at best
- on arrival you can reserve a restaurant, unless you know in advance say the Italian (La Fontana) or Asian (goa) otherwise you will be disappointed.

Recommendations - the pirates adventure show is well worth the money, such an amazing show for kids, we would told transfer was an hour when booking when ended up about just under 2 hours, just to bare in mind if you have little ones.

This hotel is no where close to a 4 star…

We had booked this hotel back in December and was pleasantly surprised by both price and reviews thinking we had found a steal.

Just remember you’ve paid to go on holiday so just enjoy it, stop complaining, just have a drink and read a good book.

but booked late and paid quite a lot for our holiday here, and so I was very apprehensive after reading the reviews in depth, after booking and locking a price!.

We manged to book the tex Mex and cardamon, beautiful.

Do book in with the other restaurants as they have other foods on offer.

but couldn’t get booked into any of the other restaurants.

We booked all 3 on arrival as we were a large party.

The booking system for the other restaurants on site is ludicrous.

Friendly  Welcoming hotel  great for family, couples good  amenities  especially for kids  good  food  and entertainment, rooms  spotless had lovely stay.there is little train stops  every hour outside to take  to near places ,hotel offers Italian cuisine, goa Indian cuisine, tex mex nights

The room was clean and had all the facilities one would expect of a hotel of this star rating, and to qualify for it being an 'Aparthotel' came with fridge, kettle, microwave, and enough crockery and cutlery for the number of people in the room (3).

The buffet restaurants were also fine and food was really nice and plenty of choice - tex mex at dinner time is really good with burgers kebabs etc 

The rooms were clean tidy and modern .

Good points
-clean room, although we were facing the rear of the hotel into other room’s opposite 
-amazing staff who work tirelessly too keep grounds clean, feed & entertain the guests
- good pools
- mini golf
- soft drink dispensers around the hotel to help yourself 
- help yourself freezer units stocked with lollies

The not so good
- you can’t go wrong with breakfast

Pros - Rooms were clean and nice and modern, we had a ground floor room right next to entertainment and still didn’t find it too loud to sleep.

Pros
The food is great with plenty of choice and with AI there are numerous drinks and ice-creams included 
The hotel is very child friendly and attracts like minded families 
The grounds are attractive and the hotel inc our room were clean
Number of bars and seating areas 
Range of facilities inc kids clubs, ents and sports such as crazy golf
Staff are professional and friendly 
Near Carrefour for any shopping needs 
Sa Coma beach is beautiful - clean and shallow.

General cleanliness in the rooms not so great, didn’t feel like they were cleaned to a high standard.

Clean rooms, great choice of swimming pools (we loved the jungle pool and splash park!

The rooms are clean, the staff are helpful.

This hotel is the best we have been to the hotel and rooms are clean and the food is lovely, I think it is absolutely brilliant for the price, we were never stuck for choice there is so much selection at all meal times!!

The hotel is clean and the rooms adequate- having a fridge and microwave was ideal with a young family.

Rooms were very clean, and staff were always tidying the grounds.

Clean rooms, gorgeous pool, friendly staff.

Positives
- The room was clean, comfortable and relatively quiet.

The rooms were clean and well maintained- bathroom clean and towels starched.

but the site is not detailed and does not provide all information ie iron availability, checkout requirements, entertainment, towels etc.

This consisted of changing the towels and removing some of the rubbish.

The last 2 weeks in August and never had an issue getting sun beds, up at 9.30 for breakfast and dropped towels out while walking to the restaurant.

It is also one of those resorts where the customers get up at about 7am to put their towels out on the sun loungers and then don't use for most of the day.

The cleanliness of the hotel is nowhere near 4star, especially the rooms with the maid service only changing towels, making beds and thats it.

but suffer from overcrowding and people reserving sunbeds with their towel all day.

- everything is DIRTY, from the towels to the bedsheets
-the room didn’t get cleaned once!

however if you needed a few near each other you’d need to get up before 7.30 to do so as towels were down well before this.

but the hotel should have something in place to remove towels for unoccupied beds.

Beds were never an issue because we would put our towels out around 7:30.

but like other people have said, they don’t change the linen just make the beds but our towels have been changed.

Here is a summary (not exhaustive) of the reasons for why we did not enjoy our stay:

You are only allowed two beach towels per person throughout your stay.

Also, the cleaners were useless not washing the decking, changing bed sheets, and didn’t give fresh towels.

but as they allow people to reserve loungers with towels,if u are in a group of more than two people u won’t be able to sit together or anywhere near the pool.We was hoping maybe the food would be the one thing to be pleased with but unfortunately it was by far the worst element of it all!!!!

but I rang the reception to request some extra towels and they were brought up to us straight away.

Most days the maids came they didn’t leave enough towels and toilet paper, its boring having to keep calling reception just so everyone can get washed.

[  ] Does feel like Ryanair at times with all the added costs (paying for a safe and iron which should be standard for a 4star, deposit for beach towels, electric boat etc)
[  ] Resturant booking system doesn't work in our opinion.

Protur Safari Park Aparthotel

queue

busy

price

towel

reservation

But I suppose that's what August is about as it was very busy at all times.

The pool was very busy with families so we decided to use the adult/chillout pool from then on.

but obviously very busy in the dining area and queueing for food.

It was very busy around the pool and very busy at mealtimes which caused issues with our three year old daughter.

If the main pool gets busy, we just pop back to our room for a little dip.

- I asked about the a la carte  dining  to be told to move away from the desk as she was too busy booking clients in  !

but very busy and the sun loungers with cushions are €35 for two.

but was quite busy and not an enjoyable experience, lunch & dinner was repetitive and I think we’ve eaten enough pizza and chips to last a lifetime!

The Genral Pool, which was not that busy on most days.

The other bigger hotels next door were far too big, busy and loud for us.

but it was too busy for us,  we much preferred the low key friendly atmosphere of our hotel in the evening.

Sa Coma is v v busy and touristy, nothing authentic here, absolutely not our thing

We only went to the family pool which was always busy (maybe a bit quite lunchtime).

but we felt that as it wasn't busy , that they started clearing up so felt a bit awkward and slightly rushed and were not even offered any desert afterwards!.

It gets very busy on the train and we couldn’t get on the morning one

The only issue at the hotel was the poor state of the sunbeds around the main pool, not a deal breaker

- no music around any of the pools and beds felt quite hard with no cushions
- no smoking areas in the hotel, so you had to leave the premises for a cigarette
- entertainment for adults was really poor and the bar area was always full/limited seating for adults to watch shows without children running around
- walked into Sa Coma for the night and wanted to run back to the hotel (full of tacky bars and shops)

Overall, we had a good 4 night stay,

We thought the whole food experience and diner was poor.

Otherwise, watchable acts, funny at times with regard to how poor the standard was.

Totally disappointing hotel for many reasons - 

I’ve wanted to stay at a Protur hotel for years and it’s a beautiful hotel that’s completely soulless ran by a poor maintenance team with incompetent staff 

On our arrival from our cruise we were soon deflated with this hotel … on booking in we were given no information except a QR code and felt a complete inconvenience to the rude receptionist.

but the next two nights were extremely poor.

The standard of food really is quite poor.

One surprise was the poor availability/quality of fishes and frutti di mare (it is an island after all); I also imagine vegans would not really be happy - most dishes involved meats/cheeses.

He is grumpy and his cooking skills poor.

Apart from Mr grumpy on the grill the only things I think they could address is the evening entertainment which was poor an over by 10.30 each evening after which the staff were quite eager to close up.

however the air conditioning was poor and when we complained that the temperature was nowhere near the 16 C indicated on the display the receptionist asked if it was 20 C?

but left after about 15 minutes, as the children running around, adults chatting noisily and poor visibility meant we couldn’t really see, hear or enjoy the entertainer.

Entertainment area very small and poor view

Some of the evening entertainment was pretty poor

Weather was poor at the beginning of the week as we went shortly after the flood.

Also the entertainment during the day was poor, and the entertainment staff seemed to consist of 3people.

We also booked the boat trip which stopped off at various resorts including Porto Cristo.

You can also do some nice boat trips from Sa Coma as well - we did one for Porto Cristo and Cala Bona during our stay.

You can hire bikes for €10 deposit each day and we made use of these riding into Cala  Millor ( lots of shops and bars and fun parks for children here ) which was  ten mins ride along the cycle track and to Porto cristo 5 miles away.

Location of hotel was just okay, 10 minutes to beach, went to Porto Cristo beach on the bus which is much nicer than Sa Coma beach.

Nearby Cala Millor/Bona appeared to be fully open as was Porto Cristo.

Porto Cristo is nice for a day out, the caves are a good attraction and nearby beaches are idyllic (try Cala Romantica).

stayed at protur sa coma playa hotel and spa in sa coma,superb couldn,t fault it, all staff cheerful and helpful,room and facilities,top notch,food varied and plentiful, two pools (one adult only ) and lifeguards at both,loads to do and easy to book at reception.first time abroad I didn,t book hire car,no need buses cheap,clean and regular.visited porto cristo,lunch at "quince"at harbour,very good,cala millor,lunch at "sa calleta",perfect place to people watch,and "cala bona",lunch at "sa punta"pricey

There are great cycle rides along the coast to Porto Cristo which most people could manage.

however convenient to visit Cala Millor (walking), Porto Cristo (15 minute bus drive).

Surrounding areas are lovely with Cala Bona 20 mins one way and Porto Cristo 20 mins the other.

Bus stop outside going to Porto Cristo, Cala Bona or Cala Ratjada.

Location was perfect, used the free bike hire every other day to visit Cala Millor, Cala Bona, Porto Cristo.

We did a few trips independently the buses are easy to catch (reception are really helpful with this) we visited the Caves of Drach, Porto Cristo, Palma and caught the train to Soller.

We cycled to Porto Cristo and visited the Caves of Drach(12 euro entry)- well worth a visit.

There are also buses to take you further afield if your wish – Porto Cristo, Cala Radjada, Palma and more.

We have already booked for next year and look forward to staying at the hotel and seeing all the staff again.

The deposit is refundable, yet the entire process felt tedious and mistrustful.

The plus points of the hotel are:

*Rooms always cleaned
*Kids pool is great
*Food tastes fine
*Free mini bar in room for AI guests
*Good Location for Shops,restaurants and the beach
*Suite rooms nice and spacious
*Free Splash park is amazing
*Booking a hotel restaurant is a nice change

The Negative Points are:

*All the kids activities are at the safari hotel

We have already booked for next year as we really don’t think we could top the experience we had at playa sa coma.

There are a couple of bus stops nearby which go to most places, book online, take the bus and save yourself a lot of money.

The booking in process is easy and thats the way technology is..

If you’re between minds about booking this hotel, I would go for it.

On arrival you get to reserve one meal booking for your stay, so I’d opt for with Goa or the Italian as these are both a la carte.

There are two pool areas, one reserved for 16+ which we used most of the time.

I booked the holiday through TUI, Wilton, Cork.

My friend booked this trip for us as she lives in the UK and I live in SA, hotel review look pretty good and I’m wondering why!

I would recommend hotel look at who is booking and try and put them in similar areas ie adults \ older kids to the adult pool\gym side area of the hotel and other side young families with children.

but good to have 

Spa: lovely, booked a
Massage. Great!

I' read the reviews before booking and was really happy with all the positive feed back so i booked and I have to say i am not able to fault the hotel the staff were so friendly and always on hand to help..

We booked a suite, which was super clean and plenty of space for her to play and run around in when we were indoors.

the rooms are clean and contemporary (we just booked a standard double , had a great view of the pool and gardens ) the buffet food has a wide choice and probably about 20 choices.

We are already booked for next June. Counting the days already :)

but there are some restaurants that you can book as well during your stay.

The cleaners were brilliant and kept the room spotless and always greeted us when we met.

Positive - amazing modern clean room and bathroom exceptional 
Staff friendly and helpful 
Asian restaurant the best meal 
Very clean hotel 
Buffet was hot 
Wine was decent 
Good Gluton Free separate toaster etc and gluton free beer.

The hotel and our room was clean and tidy, the food was very typical buffet and what you’d expect

The whole area is very clean and rooms are serviced thoroughly.

Housekeeping are excellent, clean the room everyday and are very efficient.

Stayed 3 adults and 2 children, great location and beautifully clean rooms.

The reception staff were always happy to help as were the staff in the bars and the restaurants  the rooms are clean and well equipped.

The rooms are clean and beds comfortable.

Room was spotless and a lovely bottle of fizz for our anniversary.

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