You can take the bus from The Market and go to the Rosé at no charge which is a few blocks from downtown.

To add insult to injury, the pool's chemical balance was so poorly maintained that it turned our guest's hair green.

We were charged for a someone that canceled,

Unfortunately, the credit card on file was declined and instead of calling us so we could fix the issue, they just cancelled the reservation and did not tell us for two months, with only two weeks to spare until our vacation.

but does require an up charge if you are on the all inclusive plan.

After the trip, it took me a week to get in touch with the front desk, who charged my credit card a higher amount than what was agreed to at check out.

We were told that day we would be credited back for our charges.

We arrived at 3:30 p.m. in the afternoon, and she charged us $110.00 per person which I personally thought was outrageous, considering the rest of our package was $64.00 per day.

We would have liked a little more explanation about what is and isn't included because we were surprised a few times, once at a restaurant we were under the impression was included, and the other was at the time of check out, there were $200 in small charges and fees for drinks and tips by the pool.

They charge $5.00 for room service even with the all inclusive plan.

Also, didn't love that our Villa didn't have card keys and we were only given three keys (actual keys, not card keys) for our entire party.

I’m still fighting a credit card charge they charged me after check out.

The $1 USD charge on your Puebl Bonito Portfolio goes directly to this fantastic foundation so please , please do not ask to have it removed.

We were not advised that a $700 hold would be placed on our card while staying at the resort.

We rented 4 villas for my daughter’s wedding and 35 hotel rooms at sunset.. We had a lot of complaints from guest on top of my Mither checking into a room that had water and  was moldy .. We asked for a refund and was offered a $200 credit.. No acceptable

We were only there for 3 nights so we didn't have the time to experience all the restaurants, so we just stuck to the ones with no extra charges.

Its very disappointing that a resort of this caliber wasn’t able to resolve this or compensate us other than $100 credit.

You will sign it and they will charge your credit card.

Furniture is old and run down and in need of replacement.

The furniture and decor definitely need some updating as it is starting to show its wear and tear.

When we arrived at our villa, all the furniture was covered in paint cloths, the fountains were drained and inoperative, the silverware was missing, we had no soap, no towels and again, the house smelled like a sewer line broke.

Additionally, the state of the furniture being dirty and outdated is concerning.

Not for anyone unable to go up and down stairs since kitchen/living area on 2nd level and 3 of 5 bedrooms on bottom level.It is Desperately in need of updating of furnishings, pool furniture, and the pool paint (pool has lots of places missing paint making it look dirty on the bottom.).

The furniture was refinished, as were the dining room chairs and outdoor furniture.

The furniture was ripped in the living room.

The living room fabric furniture looked like it came from Goodwill.

In the "Could Do Better" column, I would note that the furniture is old, faded, and uncomfortable.

The cushions on the furniture were worn out and stains on the furniture.

If the rest in phase one are like ours, they are dated, need multiple repairs,  from burned out lightbulbs to bathroom sinks not draining, a/c  fan noise, worn furniture with exposed sharp protrusions, phone system dead, fountain not working, crumbling walls near base, missing tiles in the pool.

The furniture is getting worn out, for the initial cost and maintenance paid you would think it would be nicer.

A lot of the other furniture is old and scratched.

the inside of the villa was not updated in 20 years, furniture was ripped and old.

Our villa #72 had a bit of wear and tear on the furniture.

Faucets have issues, tons of broken tiles everywhere including by the pool actually tore up my hands and feet playing with my kids on our first day, furniture is worn down, new beds and pillow are needed as you can feel the thousands of bodies that have used to prior to us.

but this time our villas furniture was worn, dated and the place just needed an overall upgrade.

The only reason I don't give 5 stars is the need for some updating and replacement of worn, dated furniture & draperies and a couple lamps that were damaged.

Gate missing on the side of the unit
cracks in the walls
Old, tires furniture

but even in the last 4 years need a little maintenance with some the tiles around the pool cracked or missing, drapes missing proper poles and the laundry room just smelled like sewer gas.

I would walk down and up the peninsula every morning, the maintenance workers would always greet you with "hola and buenos dias"
Our villa was not the cleanest when we got there, hair in the shower drain, random

It seems like there are several maintenance issues that need attention, such as water dripping from the ceiling and puddling up in the master bath and mold in the villa pools.

but the problems were fixed immediately by the friendly maintenance staff, including Carlos Soastegui (the issues were because the villa had been vacant for an extended time prior to our arrival).

During our recent stay at Montecristo, while my family and I were staying in Villa 52, a covid-masked maintenance worker entered our villa during the afternoon, while we were resting.

It does seem like the maintenance on the villas is somewhat behind what it should be.

We did not request housekeeping only had the maintenance worker come to fix the leak when we were out.

Where are the maintenance fees and refurbishment fees going?

This resort is rated 5 stars, they need to do some serious maintenance and updating to remain 5 stars.

We spent several hours dealing with 3 different maintenance people to get it fixed.

but maintenance needs to make sure all appliances are in working order.

Place has really deteriorated over the years, shame for what they collect in maintenance it should be pristine

Sometimes we had trouble getting service with our maintenance calls.

Instead we were offered a maintenance deficient mess.

but apparently those who have been paying maintenance fees since 2005 are not on a priority list.

Maintenance came and took about an hour fixing it.

But, on any other day, the hidden gem of the entire Pueblo Bonito resort area for breakfast and lunch is at the Quivira Golf Club.

We also played multiple rounds of golf at Quivira Golf Club (some of the best views of any golf course) and again the service levels are outstanding, especially at the comfort stations.

The resort was top class, large spacious villa

Villa is always clean and the view from the top row of villas is beautiful.

Our family of 8  stayed comfortably in a three bedroom villa The friendly staff, great food, and amazing views made it over the top!!

Yesenia, Oswaldo, Jared, Marco, Christian and Felix were ALL top notch, excellent, friendly and kind hosts that We now consider friends.

Everything is over the top from the food to the ambience.

Montecristo Cibola restaurant is top notch!

There’s plenty of space, the views are wonderful, and the staff on the entire resort property is top notch.

Everybody there is so nice and over the top friendly - it just makes you feel right at home.

Daily cleaning service was amazing as it took her about 2 hours to clean from top to bottom very day.

The staff is top notch and truly wants you to have the best visit possible!

I would like to say that the shuttle service has been top notch!

Food, drinks, and service was always top notch!

The food and drink choices are top notch.

The service during our entire stay was top notch.

The dialy room cleaning is top notch and staff was friendly and helpful 
Would stay again!

The food, drinks, pools, views, all top knotch!

Thank  you for the top notch customer service and the friendly faces.

but it is the staff and concierge that make this over the top magnificent!!!

Montecristo Estates Luxury Villas

maintenance

creditcard

furniture

Free parking

Free High Speed Internet (WiFi)

Pool

They charge more per person

The resort itself was bland and basic.

Also, they double charged us for golf, added random small charges that we did not agree to, and has been a complete hassle to receive a refund.

Cons: 
1) They lie about how to use the resort credits.

We had $500 credit for fireworks as part of the promo when signing our contract so we signed up for fireworks.

Up charges are a little ridiculous so be wary of your bill before you sign for anything.

Ignore the solicitors when you come out of customs many times they charge 10X more than it should cost to get to your destination.

They personally printed little itinerary cards for our wedding guests and hand delivered them to every room.

I had many problems despite pre-paying for 4 devices (the systems would allow only 2; then it kept charging me).

but if you are good at saying "no" (you'll have to say no to 4 people) you get a $400 resort credit for the spa, restaurant charges, etc.

Do not take amex so bring cash and other cards.

-Inclusive service as advertised
-Enough outlets to charge more than one or two electronic devices at the same time
-Updated rooms
-Service, room cleaning daily
-Proper communication, English speaking representatives
-sophisticated room access
-proper shuttle service communication
-Dinner out of room, unless you've made an advance reservation

And to no one's surprise, two separate charges showed up on my credit card a few days later.

I then was told to reach the hotel directly to confirm if I had a balance.

However, you can shuttle to another beach for no charge that does have a swimmable beach.

but I suppose they don’t want any disputing of charges when checking out.

Our card was charged that day, as expected.

Our room didn't even have wall outlets near the night stands to plug in or charge your phone at night.

but in reality, you have to pay a cover charge for 3 of the restaurants.

You can not call a Uber to get off property.

We requested multiple times for a phone call during the planning process and never received a single phone call.ever.

It was difficult communicating with my wedding planner as she rarely answered emails and never took my phone calls.

I had to call multiple times to file a report, spent hours and hours.

In the time since I made the deposit, I asked for help making dinner reservations, activities, etc., and after 6 requests in 3 weeks I can't even get a return phone call.

Pueblo Bonito wedding coordinating staff, unfortunately is very hard to reach via phone and/or email.

All my requests and calls seemed to be ignored because when we got there our rooms were at bottom level no view.

The room was 3*, we never had hot water in our shower despite calling down multiple times, it was loud 24/7 from running water or AC and we were the top floor ocean view suite.

Unfortunately, the resort double charged the second half of our room payment and provides no contact phone number or email for resolution.

butler will make your dinner reservations as well as reserve any activities you would like to do which means you only have to call one person and tell them what you would like to do  and not worry about making all the plans yourself.

butler what happen to us and their butler made a call on our behalf.

It was several hours and several phone calls before it was turned back on.

Long story short, he gave us a card with their number and told us to call.

Also my husband lost his ring in the pool and Hugo found it.

I also had to call once bc our sheets were changed and the new ones were dirty and/or stained. Gross!

I ended up calling the front desk just to get a wine bottle opener as no

Be sure to take a smart phone to scan QR codes at each restaurant.

( Which also included breakfast at the Quivira golf club) With stunning views all around it was a great spot to get away.

We specifically wanted to make sure we had a reservation for the Steak House at Quivira golf club.

It is set within the larger Quivira Golf Club and you have access to multiple Pueblo Bonito resorts.

The view at the top when you get to the lighthouse is well worth it!

top benefit is adult only with wonderful service, food, and surroundings on the property.

Kept the hotel in tip top condition and running smoothly.

For breakfast we went to Siempre there at the resort and the staff there is top notch.

The experience was everything and while everyone was great, they were top notch!

Quivera Golf course is top notch - such an incredible experience.

I went for my Anniversary and from beginning to end it was top notch experience.

The staff is top notch, professional, accommodating and so welcoming.

Pools were amazing, the Aquabar service is top notch.

The rest of the staff is top notch, if you go to Siempre for dinner, Tony will make sure you have the best dinner and top it off with a special drink for dessert.

The doors to the room also have big gaps on the top and bottom, which allows for bugs to get in.

Top award to Isaias, Osorio, Jorge and Areli

Food, drinks, staff, beauty, all top notch.

The people, the pool, the views and oh my, the Spa services were top notch!

Pueblo Bonito Pacifica Golf & Spa Resort

phone

Free internet

Each time I call I am told that they will look into the issue and follow-up and they have yet to do so.

but old the rooms there’s no place to connect your phones beds we’re old and not comfortable this was not our first time in Cabos but one of the most disappointing experience if you don’t have reservations you can’t eat at some of this places and drinks were horrible until we had a god experience at Paloma’s restaurant Martin was the best bartender and everytime we sat on Alfredo the server area in Paloma’s he was the best server he made our experience change when we were feeling disappointed and regretted booking in this hotel thank you Martin and Alfredo at Paloma’s restaurant for making our experience better

but how do you tell us to wait while  call to double check the room was ready then send us to an occupied room.

Upon calling the resort, I was told that because I did not enter the promo code "BOOKEARLY" at checkout, I did not receive the promotion.

would like the rooms to be a bit more updated like with usb ports to charge phones on the bed stands

It was annoying when we would get in after a late night and had to call for towels.

- tv’s didn’t work, we couldn’t do family movie night
- toilets, bathtub not working & shower head didn’t work
- food took two hours to arrive after ordering
- no coffee in room
- extra charges for every little thing
- rude personnel everywhere
- no laundry
- air condition didn't work
- cell tower right outside our room spewing radiation
- It’s supposed to be all inclusive.

I want to call out Ivan, our pool server and Anna our server at the sushi restaurant.

The internet was a disaster - it would drop every few minutes for everyone in my group, whether on a phone, iPad, or computer.

Both took months and many calls and emails to resolve.

By the end of your trip you’ll be calling each other by your first name.

I received no response to the email I wrote and spent countless hours waiting in the phone only to be told my reservation could not be cancelled and that I should rest assured that Covid protocols and safety measures were in place.

We are still embroiled with PB because they charged us 3 times for our room and we haven't been able to get a manager to return our call in over a week.

Had to unplug a bunch of things to charge phones.

First they need more outlets and USB ports for charging phones and other equipment.

For people that prefer to not bring their phone to the pool/beach or prefer using their Apple Watch, this could be a problem.

Not sure if I was gonna make my flight or not calling my job and my family.

(2 hours after they told us it would be ready) after we get into the room a maid let's herself in to clean the room and I receive a call saying the room is suppose to be vacant it hasn't been cleaned so we pack and get moved.

even though it’s “all inclusive” I prefer to call it almost inclusive.

CONS:
-We discovered upon check in that a number of restaurants are not included in the all inclusive price (Italian and steakhouse for example).

Wanted an ice cream snack one evening and no other option than to pay $9 us for 2 scoops in a cup at the deli/coffee shop that is not included.

For being an all inclusive a lot was included for example the coffee shop in the deli we had to pay for.

All inclusive not all, up charges for certain meals and alcohol, once we figured it out it was better it would have been nice to know in advance.

The only down sides to our stay was that there was a lot of items "not included" in the all inclusive package or they were conveniently out of the all inclusive drinks so you had to pay more to get a different drink.

however they wanted me to
Pay or
Change rooms the next day extremely inconveniencing.

The resort charges $30 for a bottle of sunscreen.

But, for the 700-ish usd (5 of us total) a night for the all inclusive resort, I need to be able to order a drink and get it.

NOT ENOUGH RESTAURANTS on premises – Only 2 at PB Blanco and 2 at PB Rose, plus lunch pool service and 1 surcharge restaurant. 3.

Overall, this resort is not worth the all inclusive price tag.

The promotion offering had changed and I did not realize this until after I booked my reservation and compared to my sister's final price when she booked hers the same day.

After several attempts to find a solution, Louis said that we could pay $35 dollars per person and have our seats back

but the rooms are very much outdated, not worth the price.

Call ahead and ask if they have any special occasions going on because if they do it will cost more and it might limit your options for food.

Maui had priced itself out of our budget and means.

but were surprised to find out that for some restaurants we had to pay extra $20-40 per person.

I just think we should get what we paid for. .

Quivira Golf Club offers the most spectacular views and the course was very challenging.

The outdated room and property is the main reason why I would seek a different property if I returned.

The only negative is that the rooms could use a nice update.

While the rooms are a bit outdated (bathrooms could use a refresh) and the kitchen/living area as well, it was sufficient and comfortable enough for just 2 nights.

but with his new heart condition, our family does not feel comfortable returning to Pueblo Bonito.

I have been told several times that it is being processed and then when I reach out to them to get an updated timeframe, I either get no response or I get a response that there is nothing to refund.

They were not prepared for the expected weather conditions.

Rooms and building are old and in desperate need of renovation.

They could use some renovation as you can tell the resort was built in the 90s.

The rooms are dark and drab, with outdated decor and bed linens that feel like they're from 1982.

I will say, Blanco and Rose are in serious need of some updates

The rooms are a little outdated and simple,

We hear a remodel will be coming soon and hope they keep the small resort charm.

I highly recommend eating at Paloma’s and ask for Louis his service was top notch, couldn’t ask for a better experience with him!

We had to move to higher floors almost immediately and luckily found the next suite on top / 5th floor at Blanco 

Must-do 
- dolphin swim, horse-riding and ATV / UTV outside resorts activities 
- boat ride to the arch 
- visit to Sunset resort and the market

The views, the ambiance, the service were top notch!

His professionalism, service and attention to detail was over the top.

The entire evening was just over the top.

Great sense of humor and top notch service.

I miss them already..

Everything about this resort was top notch.

All in all - the staff, facility and activities were top notch which is exactly what we were looking for in our vacation.

The location is top tier, you’re literally walking distance from downtown.

You cannot go wrong here, the service is top notch, the food can be hit or miss

Very attentive and polite, over all top notch experience.

The hotel was super clean, the staff was unbelievably friendly, particularly Freddy, who is an absolute bloke, and top lad.

Great beach front location with top notch staff, a well maintained,

Everyone was so lovely & over the top friendly.

He provides top notch service and truly cares about his guests.

The service we received from all 3 was top notch from the valet/bus boys, to guest services, house cleaning, and especially the wait staff.

Oct, 20, 2023

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