The restaurant is overpriced and no even tasty.

Paid over 1,000.00 for mold in the shower, bathtub and kitchen sink.

although Cabo is getting mre expensive each year.

There is only one restaurant at the resort and 2 bars, quality of food and drinks below average and expensive for what you are getting.

There is one restaurant on the property…great food and amazing service (a little pricey).

Restaurants there are over the top pricey and the food does not justify this.

For groceries to avoid the restaurants, there is a La Comer close by (5 USD for Uber each way).

but we had cab fare for nine people to and from Marina that got expensive.

Ubers come straight to the hotel and cost anywhere form $6 - $15 to go to downtown Cabos San Lucas.

though that would have paid me $150 out of the resort fee).

My husband and I are PAID OFF Welk Owners.

The restaurant charged over $5.00 for diet coke.

Originally thought we’d have to pay $135 USD per massage for an hour and a half massage

I saw a negative review "Avoid at al costs!!!".

Room quality is poor old, outdated, and dirty.The restaurant (only one available) at the property is expensive and serves horrible bland food.

On the same day we rented a car, you get 24 hours for the $56 through the concierge, we also wandered over to Santa Maria beach to do some snorkling in the morning.

We went to Chileno and Santa Maria beach instead which were amazing for snorkeling.

Chileno Beach and Santa Maria Beach are minutes away.

There is an additional $7 USD a day resort fee, which was well worth it as we used their beach chairs, beach umbrella, and pool towels every day to visit the surrounding beaches (Santa Maria Beach and Chileno Bay were our favourites).

Better snorkeling was at Santa Maria Beach, a 5 minute drive from the resort.

We saw todos santos, arches, 2 cabos, Pamilla beach, Cerritos beach, Santa maria beach and our favorite for snorkeling Chilleno beach!

Staff were friendly and helpful, especially Jesus.

The location is exceptional; the restaurant is very good and the staff is absolutely terrific.

The concierge contacted me prior to our stay

Easiest & fastest check in, super friendly & helpful staff, amazing views.

The whole experience was marvelous, from the check-in, concierge, waiters, the spa, and beyond.

Great staff & helpful with all your needs.

We really enjoyed our stay and LOVE the staff that bring such joy to all.

The staff from our bartenders to the head chef made the experience very enjoyable.

Resort itself is fabulous, basic rooms are great (microwave/convection for baking), air con works great, pool area and views of Cabo fantastic, staff is great.

From the front desk to housekeeping, the service was consistently top-notch, making my stay all the more enjoyable.

Overall a beautiful location, and generally the staff was very ftiendly,

The staff are great---from the valet to the bell hop--we were treated like royalty!

Francisco was super friendly and helpful!

- the people working here are very cordial and helpful
- the pool and jacuzzi is decent
- it's relatively cleaner!

We have been a timeshare owner at Welks resort for many years  and now it has been bought by Hyatt vacation club.

Beautiful rooms, great facilities, attentive staff..,and the best view in Cabo!

Just shut down this room is my suggestion

On positive front: hotel staff were nice, pillows comfortable, and nice view from warm pool

Hyatt Vacation Club at Sirena del Mar

price

Free parking

Free High Speed Internet (WiFi)

Pool

Around the property, it seemed to be stronger and more consistent.That is a concern as we were stuck having to do zoom calls in public areas of the hotel for the WiFi and that was not as comfortable.

but you also don’t want to run up your mobile phone bill by using 3G/5G when WiFi ***should*** be PLENTIFUL.

However, my partner got their phone taken from one of the cubbies at the neon party and unfortunately it wasn’t recovered before we had to leave the following afternoon, so I’d suggest keeping anything valuable on you or locked in your room.

My son also stated that when he went to there called the security guy on his personal cellphone..not on the walkie-talkie not on the hotel phone.

She
told the person on the phone that we need both housekeeping AND maintenance.

My friends had to call a pharmacy themselves.

Brother had blood stains on his duvet
- Had to call and ask 3x for a rollaway bed

He calls the front and gets the room number.

We were not allowed out of room come Sat and that was all the food given until 2pm - after numerous calls.

After realizing this I wandered around and asked 3 different security people to let us in our room or at the very least call the front desk to have someone come let us in.

Could not even talk or hear music on the phone.

My only tip would be to upgrade the plugs etc to accomadate phones etc.

Had to call for maintenance to get it unlocked.

There was a sense of dissatisfaction if employees didn’t receive tips for the slightest of actions as calling a cab.

I figured no one was taking me seriously so I did not want to call and instead just went there.

I attempted to call the front desk 5x from the phone in our room without any success.

Before then my phone was turned off so I was not able to locate it.

- If you are less mobile, please note there are LOTS of stairs to get around here. I would like to note that Nicole tried to make amends for the many issues we had in our room upon checkin by making us a few "reservations" at the specialty restaurant (though getting a table at the restaurants was not hard)

If you like snorkelling, lovers beach, Chileno beach and Santa Maria beach are all worth a visit.

but when 
we opened our doors, we were taken aback by a very strong overwhelming sewer stench in both our 
rooms.

- Moldy bathroom and dirty bedroom furniture.

Rooms showed signs of mold and smell of mildew.

The sheets feel wet and everything smells musty.

The windows, balcony, furniture were left FILTHY!

Just a disgusting experience especially the food.

Smells like sewer really bad and rooms have fallen apart. Beware.

but there are paint chips, chipped wood moldings,cracked tiles, chukcn out of concrete walls, bathroom fans that don't work, etc.

Even the Saxaphone was dripping in sweat which was also not appealing.

Smoking locations are not wheelchair accessible and too remote.

very stiff and questionable and the seafood smelled like it had been left out in the sun for days.

Very warm and smelly elevators, lacking any form of ventilation.

Food lacked flavor, floor in room got my feet dirty when walking barefoot on first day of stay, sometimes it smelled like sewer water in our room and on the atea by the pool, taxi service super high compared to local rates

but since there was no exhaust fan in the bathroom, the room felt musty and a bid humid.

They shouldn't put the smoking station by the swim up rooms that people pay more money for!

but our neighbor smoked on his balcony, there was someone by beach washrooms smoking, guests on ground floor with pools attached smoked in their pools and a few poolside smokers trying to be sneaky.

We'll just open the balcony door and enjoy some fresh air since the room was musty smelling anyway.

The cocktails were fantastic with a plethora of choices and the use of name-brand liquors…the bar staff were fantastic (our favorite was Paul/bar waitstaff on the “Lazy” pool side).

Alejandro, the bellman, was a great first and last impression.

We did run into some challenges while we were there, and the staff addressed all of them as quickly as they could.

The room was very clean and the staff was very friendly and helpful.

The staff was constantly cleaning everyday.

The staff here really made our trip memorable.

Cons:  In general it is the first time I felt that a resort in Mexico is treating guest as a Herd  versus individual that they want to come back.

Pool staff serve you at your pool during the day!

Our rooms were well appointed and taken care of in a timely manner.

The first day here, the housekeeping staff stole my Apple AirPods Pro off the bed.

love it will stay again very quiet great assistance easy resort to figure out very beautiful a lot of activities to do and the food was OK need more seasoning for me n=but hey overall it was a great resort with lovely swimming pools

The staff was friendly and very helpful in both the checkin and checkout process.

Pros: clean room, staff was excellent, pools were good, beautiful beach view, buffet had many options.

Hotel Riu Palace Cabo San Lucas

phone

smell

Free internet

but we didn’t have an issue with noise.

but it seems we were downgraded, as party rooms are smaller with no couch.The rooms have thin walls as we could hear everyone in the hall and at all times of the night.

they had nightly parties which is fine,but you can hear the music bumping throughout the night.

We were rudely awoken to this bizarre encounter.

One thing I didnt like was the obnoxious drunks who would make noises at all hours of the night and woke us up a few times throughout the week.

it is so loud - the rooms are not soundproof, constant door banking, people walking to/from the disco and/or parties shouting, constantly up every couple of hours.

Drilling started at 7am above our room and continued all day.

My Fav 

Tips:  electricity in the rooms turn on with a card - the towel cards work - you don’t need to use a door access card 
Overhead fan in room was cold with the A/C blowing - the switch to turn fan off was by one of the beds switches for lamps 
Room smell is mildewy iso be aware.

but so was sitting in the pool bar watching the water traffic and non-stop crashing surf.

Also EVERY night the room sirens go off in middle of night.

Which we are sure we were not we were following all traffic.

Incredibly noisy, thumping music morning,noon & night, no peace to be found anywhere.

We flew all the way from US to Mexico and hearing that from the hotel manager to go look for another hotel is absolutely ridiculous.

These parties don't go any later than 11:00 so the noise from there was a non issue and I am very noise sensitive.

A bunch of us shared what we were told while we were at the pool that day and it was easy to see that they weren’t prioritizing the air conditioning system to be fixed and we’re just kind of telling people what they wanted to hear.

I could care less about the noise and partying that’s what vacations are about.. so that type of Karen complaining should just stop.

And you can basically hear the bass/music from the party pool anywhere in the resort while the parties are going on.

Grab a city bus to swim and snorkel at Santa Maria Beach, Chileno Beach and Pamilla Beach and don’t forget to water taxi across to El Arco.

Definitely not the cleanest inside the room and the rooms were always cold and damp when you slept.

I say this because OMG it was disgusting how many flies spread like crazy when opening a door to get hamburger toppings.

I agree, outside of a few restaurants the food was disgusting (even the burger spot was gross) and staff sit around and let flies all over the food.

I mainly stayed in the room the last two days to get some peace from the vendors and loud music and nasty food.

They demanded to enter the room to check for smoking.

At the end of our second day after eating in the Asian restaurant, half my family and I got laid up in bed with a bad case of Monetzuma's Revenge (vomit and diarreha).

My only complaint was the coffee at the breakfast buffet was absolutely disgusting - must have been made with tap water with swamp scum in it.

They do NOT offer any kind of room service 
And to make matters even worse, our room reeked of mold and mildew.

Grr 
First night at disco smelt like puke.

The restaurant food was awful and disgusting.

Manager (Evan) is rude, all the front desk people are rude, roaches everywhere in the dining hall, dirty and filthy snack bars, I can keep on going.

Bugs and debris on the surface, bugs and debris on the bottom, and a literally sheen of nasty everywhere.

-The lines were disgusting, stained and dirty

-The dining area is swarming with bugs

-Little children grabbing food with their hands

-There is no business area so if you have to do work, you either do it in the room, the reception area which has no air conditioning or the sports bar, where children run wild

-It’s useless to have reservations at restaurants because they let anyone in 

-Oh yeah, you can show up to the restaurants in your swimwear.

The pools and pool parties were super fun until I started to get major skin irritations on my feet and below the waist… ya the family jewels are fluorescent red, peeling, and extremely painful.The doctor said it Looks like a very bad chemical burn.

The room was smelled like mould when we got in and the shower leaked water

The food why you could find something edible was a disappointment especially the Italian restaurant yuck!

Everything tasted horrible and disgusting!

Yes, shower works, with really stinky water.

The server went as far to turn OFF the machine in front of us so we couldn't use it ourselves for self-service, DISGUSTING!

The front desk was efficient in the check-in and check-out process and prompt in answering queries.

The drinks were good, housekeeping was excellent.

Upon arrival were greeted by a friendly staff and walked into a very clean lobby.

When I got fever Roberto at front desk arranged for antibiotics within 10 minutes.

It is a beautiful resort the staff is kind, friendly

Smile on her face and she was funny and friendly.

Staff absolutely did what they could with what they have

The resort is understaffed and the staff does not have your best interest as a satisfied guest.

The rooms were stocked and the staff was generally friendly.

The reception and front desk staff is very arrogant.

Staff was friendly, plenty of pools and activities.

but most of the employees inside are pretty great.

Riu didn't provide free transport for 75 & 76 year old clients, from our building to the restaurant near the reception area.

At the end of the trip, the front staff had my bag and wanted me to pay to get it back. Unreal!

The employees names were Emigdo and Baleria with PR.

Pros- 
beautiful pools and lots of them
Amazing views- breath taking
Lots of chairs
Fun activities
Rooms are cleaned daily 
Excursion Team for Amstar is very helpful
Rooms are very spacious and nicely decorated
Great air conditioning 

Cons
Mostly buffet- average quality and so many flies-everywhere
Short staffed- food is very slow, buffets run out and they are very slow to replace the food
The entertainment is below average.

All staff I encountered were very polite.

Hotel Riu Santa Fe

quietness

I also agree with some of the other reviews that say that they need to do a better job of explaining to people the status of the construction because it is happening on both sides of the resort..

(See my previous review for more details) 

This review is for the recent construction.

but I think you just need to make sure you get a room that’s far away from the construction on the hill and more in the middle of the property for the best experience.

Only negative, is the construction, which in full disclosure they did mention during booking and offered a credit, was quite louder and more disruptive than we anticipated.

There was construction work goin on near my room so it was a bit annoying. 3.

It was one joyous surprise after another that more than made up for the noisy construction.

Right now, you have construction on both sides of the property (Nov 2021) and does not look like it’s going to be done anytime soon.

The only cons I would mention is the cost (the place is not cheap) and the construction that is going on on either side of the resort.

Construction- there is construction nearby- if looking at ocean- on the right side (West side of resort)- so ask to steer clear of rooms on that side as it can be loud- we had rooms 718 and 728 and needed to be moved due to lack of view and noise.

Would be 5/5 except for the noise of neighboring construction to both the north and south.

Yes, the prices are high, even for a five star resort ($85 for a small filet of fish, $90 for a duck breast) 

The lunch items which we tried a different item each day got progressively worse and more expensive approx.

Food and drink is expensive, like more than I was expecting and I generally don't care about that stuff LOL!

The mediocre:
For the price (we were paying around $1700/night), I did expect more from a service perspective and was hoping service would be more like the Four Seasons where they anticipate your needs.

We took advantage of stay 3 nights get a 4th night free , airport transfers and $70 food credit each day , make no mistake , this place is expensive

They really took the time to pay attention to the small details.

but at least they lived up to their price (for a one time splurge).

$30 cheeseburgers and on and on.. so for many staying here that is no problem at all- for others- something to think about before booking.. if the price is fine- then do it!!!

The accommodations, food, and drinks were all quite expensive.

Get over the sticker shock of prices up front and bear in mind the cost of a taxi plus a meal would amount to what you pay here for a fantastic meal, so no need to leave if you’re only here for a long weekend.

Everything was yummy although a little pricey

The Santa Maria beach is beautiful, the water is warm and calm, and the hotel attendant will bring whatever you need to where you are.

When I first traveled to Cabo San Lucas in the mid 1980's we would stay at the Twin Dolphin Resort which was located on hill above the new Montage and shared the same beach of Santa Maria Beach.

They were all very kind about helping my kids work on their Spanish.

Fantastic food, amazing staff, service is A++, great location, beautiful beach.

Once we checked in we were greeted by our hosts.

The level of communication and coordination was flawless.

The entire staff is friendly and very accommodating.

The staff is kind, genuine, attentive and wonderful.

Less communication and a banner on the website isn’t good enough.

One family brought their baby to adult pool and we appreciated that the manager kindly asked them to move to the family pool.

Thanks again to the amazing staff, they really set this place apart.

Shout out to incredible service by al the staff - Ivan, Raul, Fernando  and Erik at the beach and Miguel driving us and Alejandro and finally our incredible

Everyone is so friendly and kind, they actually WANT to help you and make your day/experience better.

Had a personal concierge assigned to us that took care of everything!!!

Food, service and ambiance were excellent (great DJ helping to create a fun vibe).

Much of the communication for activities, etc.

but the amazing staff still treated us impeccably.. unbelievable service and top notch care by everyone who works there.

All around really nice and professional staff.

Spa attendants Mirsha & Freija were helpful.

The bed was uncomfortable hard as a rock.

There are a lot of flies in the pool restaurant which makes having lunch there quite uncomfortable. 2.

We found this uncomfortable as this is one of the only spots on property where you are actually indoors in a semi confined space, almost everywhere else is open air, including the restaurants and lobby, and generously spread out.

but pebbles and a bit uncomfortable to walk on (in fairmess, the hotel does provide matts to walk on to/from a lounge).

It's a little uncomfortable unless you're used to that kind of royal attention.

but instead, little pebbles/rocks that make it uncomfortable to walk barefoot on it.

Dec, 31, 2023

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