Pueblo Bonito Sunset feels much different from other all inclusive resorts I’ve stayed at in Mexico.

It’s our first time here and Janeth had explained what “all inclusive” means.

Choosing all-inclusive was a plus, so we did not have to worry about food and drink.

We took the all inclusive package with the executive suite.

This is an all-inclusive resort which makes it easy to bring children and grandchildren there for a vacation - since food is available 24/7.

Food was above average comparing to 10+ all inclusive resorts that I’ve been too.

Didn’t do all inclusive - since we were doing stuff away all week, that made sense.

Update : Dec 2023 
2 weeks at Sunset (4 days at Rose) - All inclusive - Premium Plan-4 people for us - Friend and family of 20  
Rose : Everything was as expected .

Initially apprehensive with the all inclusive concept and cost of the all inclusive.

though best of all bars everywhere and easy to use all inclusive arm bracelets to access our account.

We would always stop at The Market and grab a bottled water each to take with us (WE PURCHASED THE DELUXE ALL-INCLUSIVE PLAN).

We had the all inclusive food option and our meals were excellent.

The word to the wise- make sure you look what the all inclusive- includes.

Every purchase of inclusive food or drink requires an electronic bill be presented to you twice which you have to tap for.

There is also an up charge for a lot of things even with the all inclusive plan.

Our all inclusive bracelet wasn’t working and he told us it was fine instead of believing us.

We came to the all inclusive resort for a family wedding November 12th 2023.

You can catch a ride to Rose and use the beach there, for free, and still all inclusive.

We had all inclusive and the food was not good.

He took great care of us at the pool, and was super knowledgeable about the resort; so much so I told him if he ever comes to my city that we’d take him out to dinner!

Eduardo took great care of us at the pool all day, refilling our drinks without even having to flag him down.

They always made sure we were well taken care of and we will definitely be coming back to visit in the future and asking for these two!

Riber at the Main Pool is an amazing server and took phenomenal care of our family of nine.

Before our week was over we went to Pacifica where our visits all began years ago~ Yami took care of us at the pool and our crazy situation with my husband being in a cast with made things challenging

Lastly our room attendant Alma Bello did a great job of taking care of our every need she was truly wonderful!

We always tell everyone around us to take care of Paul!

The food was amazing and we were taken care of, we love this resort and will be back!

BIG special shout out to Ulises at the Market who took special care of our 12 year old son who is celiac.

The service is top notch, Parliett at the pool took such great care of us.

They made our trip a great experience and made sure we were taken care of.

Special thanks to Ignacio at the main pool who took care of us like we were family,  Arizbeth at the sky pool who made sure we had anything we needed, and Levisen at the lobby bar who made us feel like locals!

Michelle, Jesus, Omar, Pablo, and the rest of the team at the pool bar next to building 31 took the best care of us.

We had a large group of five families with kids at the Sky Pool and Jack took very good care of us.

Paul at Pueblo Bonito Sunset Beach took amazing care of us at our ocean side cabana.

I assumed the $50 credit was applied asap and we spent that at the arcade with my child the next day.

We asked for a room change and were accommodated and given a $100 room credit.

Make sure to bring the towel card to get the towel and return after use to get the card back.

I would like to see more activities like this - the card games by pool could be done more frequently during the day.

My bill and I paid the remaining balance.

but after traveling home and looking through my credit card charges I noticed that I did not receive my refund for the room charge.

While the cuisine was delectable, the term "all-inclusive" felt misleading, as charges abounded throughout the resort.

We were also sold a contract at a rate that is not the rate they are charging us for our room reservations.

They force you to charge it to your room and won’t let you pay cash.

However, beware of the $400 room credit they offer for the timeshare presentation.

but beware that if you want something other than standard beverages or food you will receive an 
up charge.

Very low class hotel only focused on charging weddings and no focus anymore on providing excellent top hotel experience.

I inquired to the spa since they give you a $50 credit, a one hour massage is $226 which I did not do.

There were up charges for certain items, which threw me off a bit since they were pretty basic, like lattes.

After the hurricane hit we were left with no power, no ac, leaks in the room and some even had no running water. When we checked out we asked for credit to come to the resort in the near future and the lady at the concierge desk asked "WHY?"

He stated that they did not do credit card transactions, would accept $20 cash that would pay for the shuttle service to and from their resort.

However the golf cart rides were frequently time consuming and unreliable- sometimes they would show up in 2 minutes and we’d have to rush out, other times they’d arrive 25 minutes later (which made us late for our dinner reservations that charges money for no shows).

I had no trouble getting towels at the pool with no towel card.

and half the "included" restaurants required an additional charge from $35 to $50 per person.

-We mostly ate at the Bistro Restaurant (breakfast with a view on the patio was beautiful) and Market, food was great.

Jesus at the market was so good to us the whole time our family stayed at the resort.

David and Isabel were absolutely amazing in the market serving us and always making a very fun experience for all of us!!!

David and Isabel made the Market so enjoyable every time we visited!

Ate at market and sat in room for new year’s instead.

We had such amazing food here - especially at the Market (love all of the choices) and the Chinese restaurant.

Walking to the main street takes us to the Market.

Ricardo H., Angelica & Jose Angel at the Market bar were always attentive and happy to make sure we were happy!

We ate at the market at Pueblo Bonito and our server was Jesus.

You won’t regret finding Gilberto when you head to the Market.

The market is great for quick food and snacks, gelato is a must.

Bistro restaurant and Tazuna sushi were very good, and the Market is great

Ulises Serna at the Market was excellent and patiently humored my attempts at Spanish (he should get credit for his teaching.

Restaurants : Tazuna : great /  Lanao : Great at morning and night
Market : no more pistachio ice cream (its was an iconic one) .

Dinner in Market food at Mexican was really good

The market is a must experience and room service was included (which is not always the case) We choose the all inclusive option and glad we did.

The food was better than the market and the bistro.

We had to call for towels when there were absolutely non in the room.

We had tried several times to call and email for resos in advance (they said no problem do at check in) for the New Year’s party and dinner

We were asked to call back later and fortunately, we were switched to building 15 on the third floor after two days.

Management call room 1843 to rectify this situation.

I didn't bother calling about it because I just don't think they will do anything.

Attended this resort for a wedding - i received my final bill and it appears wrong - despite phone calls - emails - no answer or contact from anyone at the resort - really poor - it's not the amount it is the lack of communication on their behalf

Other problems:

*A large tarantula appeared in our room the last night 
*No air conditioning or hot water the last day
*Could not get towels sent to the room after 2 calls to housekeeping when we were shorted.

Woke up to the ceiling in our room leaking and literally watching globs of drywall hit the floor, and it was never fixed despite days of calling the front desk to ask for help.

The phone in our room didn't work and wasn't fixed until week 2.

An hour later and no call and no knock on the door, I made another call.

but it was not what I would call an upgrade.

I will not be returning and will look to find another hotel to call home in Cabo.

cant go back again to this resort, i buy insurance in case of any event and nowone his responsable 
I dont enjoy my says, Dont buy any insurance i think is a scam, they never answer the phone, i prefer the caribian 100%

We had to call a couple of days later for our a/c and power to be restored.

We’ve exchanged our points at RCI for a two week stay at this resort 
The first week it took 6 phone calls and 4 days to fix a broken AC - we could not sleep at all and then another 3 days to fix the second AC that was leaking.

I called Saturday (the morning the hurricane hit land), and was told regarding a variety of topics “we’re putting a plan together, call back later and we hope we’ll have an update.”  When asked about availability of food for our 2-year old, we received a condescending response that all guests were told the day prior to “stock up” on supplies.

Our refrigerator has not been working… after 7 calls and two visits by maintenance… we finally got a different one… After everyone was asleep.

We spent way too many hours on the phone or waiting for someone to show up in the room with problems:  no smoke detector, bedroom fan had no switch to adjust it, tiles broken on jacuzzi tub, lights bulbs taped back in place,.

With hindsight, I’d rather pay a few hundred extra per night and stay somewhere else.

The premium plan is useless because nobody will tell you what drink you can get with a premium plan .

We have paid way too much money to be sitting at the edge of pools.

This year we opted to not purchase the all inclusive and despite the overpriced food items ate for less than half of the cost of two adults for our two week stay.

but the quality is just not there for the cost.

Having paid everything in advance and having a medical emergency (hospitalized); needed to cancel the prepaid trip ahead of time (within the timeframe of limits), it has been more than 30 days and can't get anything out of customer service except "it's been processed".

*In-room breakfast was cold and tasteless 
*Several newer up-charges to the already pricey “all-inclusive” option versus prior visit
*Consistently asked to attend sales presentations

I don’t like writing negative reviews like his

Although the restaurants had very nice decor, we found the food expensive and sub-par.

Again, just pay $20 for a cab v waiting for shuttles.

Prices now make it “seem” like you should pay $150 per person per day to go to all-inclusive upgrade because of prices you’d pay a la carte.

You have to pay $100 for the credit and then if you for some reason don't give them the paper certificate when you leave, no one will help you and then you're on the hook for whatever you spent because you thought you had a credit.

The food was not very good and really expensive if you do not do all inclusive.

I got horrible FOOD POSIONING  and a BACTERIAL INFECTION and had to see the resort doctor at my own expense along with paying for 3 prescriptions and many bottles of electrolytes (not covered by all inclusive).

Then yesterday I attempted to roll over my weeks to the next year and had to pay $100 each to do so.

but it costs 2x an Uber and of course is owned by Pueblo Bonito (lol).

I recently responded to his email asking about what rates were at Quivira Golf Club and if he could help us book a tee time for 3 players for our stay in December 2023.

I am a golfer and played Quivira Golf Club twice and it is breathtaking.

-Staff service at the Bistro was fabulous.

He was very attentive and super friendly.

He’s an awesome guy to get to know and well spoken.

He is so nice and friendly and caters to everyone’s needs without having to change them so he shows his personality and everything he does.

He remembered us and knew what to do to make us feel welcomed.

He also is very attentive and has great service, constantly checks in and provides great recommendations

Pueblo Bonito Sunset was great at accommodating our requests all the staff was friendly and more than helpful!

Driver #26 Jaciel was especially helpful with one of our party who wasn’t particularly mobile.

Mr. LAGUN was funny and had a positive attitude.

Everyone here is so full of enrgy and eager to help you have the best time here.

Alejandro 38 was so informative and friendly!

He is very kind and brings out the drinks quickly.

Accomodations are very clean and comfortable, service is pleasant and everyone we have interacted with is so kind and many have a wonderful sense of humor.

The workers at the resort were very helpful

Roman the shuttle driver always remembered us and made a very personable experience and went out of his way to always address of by our name and ask us what are plans are today.

He’s a blast and definitely made the experience one of a kind!

Alan from the main pool was the best and most responsive waiter we have ever had (also shout out to Reiber- also an all star )

If you are lucky enough to have Alan as your waiter your day will be blessed.

Pueblo Bonito Sunset Beach Golf and Spa Resort

price

creditcard

phone

market access

all-inclusive

care

They also told people to leave their beach chairs to set up for the weddings.

The shuttles come often to take you up the hill to Sunset Beach.

We did hear the beach music from the resort two nights that thumped late into the evening.

Watched Humpback whales daily from the beach.

What a wonderful place, very friendly people and amazing food, clean rooms, amazing location with great beach.

We walked the beach most days & the waves were crashing and big.

The resort is situated right on the beach.

We loved the beach bed and the fact that the beach was so quiet to hear the beautiful waves.

Beautiful resort right on the stretch of beach within a major development.

At the beach bar, I had a very cool time and the best cocktails by Cesia and Lupita.

While there is a beach you cannot swim here as it is on the pacific .

We took a transfer to Rose one day, it was a good experience as well, since the beach there is swimmable.

Cesia is a wonderful bartender at the bar near the beach, go see her!

We ventured to the Market at Sunset Beach one evening.

My husband and I would like to recognize Andrea Leon at Pueblo Bonito Sunset Beach Resort.

They charge more per person

The resort itself was bland and basic.

Also, they double charged us for golf, added random small charges that we did not agree to, and has been a complete hassle to receive a refund.

Cons: 
1) They lie about how to use the resort credits.

We had $500 credit for fireworks as part of the promo when signing our contract so we signed up for fireworks.

Up charges are a little ridiculous so be wary of your bill before you sign for anything.

Ignore the solicitors when you come out of customs many times they charge 10X more than it should cost to get to your destination.

They personally printed little itinerary cards for our wedding guests and hand delivered them to every room.

I had many problems despite pre-paying for 4 devices (the systems would allow only 2; then it kept charging me).

but if you are good at saying "no" (you'll have to say no to 4 people) you get a $400 resort credit for the spa, restaurant charges, etc.

Do not take amex so bring cash and other cards.

-Inclusive service as advertised
-Enough outlets to charge more than one or two electronic devices at the same time
-Updated rooms
-Service, room cleaning daily
-Proper communication, English speaking representatives
-sophisticated room access
-proper shuttle service communication
-Dinner out of room, unless you've made an advance reservation

And to no one's surprise, two separate charges showed up on my credit card a few days later.

I then was told to reach the hotel directly to confirm if I had a balance.

However, you can shuttle to another beach for no charge that does have a swimmable beach.

but I suppose they don’t want any disputing of charges when checking out.

Our card was charged that day, as expected.

Our room didn't even have wall outlets near the night stands to plug in or charge your phone at night.

but in reality, you have to pay a cover charge for 3 of the restaurants.

You can not call a Uber to get off property.

We requested multiple times for a phone call during the planning process and never received a single phone call.ever.

It was difficult communicating with my wedding planner as she rarely answered emails and never took my phone calls.

I had to call multiple times to file a report, spent hours and hours.

In the time since I made the deposit, I asked for help making dinner reservations, activities, etc., and after 6 requests in 3 weeks I can't even get a return phone call.

Pueblo Bonito wedding coordinating staff, unfortunately is very hard to reach via phone and/or email.

All my requests and calls seemed to be ignored because when we got there our rooms were at bottom level no view.

The room was 3*, we never had hot water in our shower despite calling down multiple times, it was loud 24/7 from running water or AC and we were the top floor ocean view suite.

Unfortunately, the resort double charged the second half of our room payment and provides no contact phone number or email for resolution.

butler will make your dinner reservations as well as reserve any activities you would like to do which means you only have to call one person and tell them what you would like to do  and not worry about making all the plans yourself.

butler what happen to us and their butler made a call on our behalf.

It was several hours and several phone calls before it was turned back on.

Long story short, he gave us a card with their number and told us to call.

Also my husband lost his ring in the pool and Hugo found it.

I also had to call once bc our sheets were changed and the new ones were dirty and/or stained. Gross!

I ended up calling the front desk just to get a wine bottle opener as no

Be sure to take a smart phone to scan QR codes at each restaurant.

( Which also included breakfast at the Quivira golf club) With stunning views all around it was a great spot to get away.

We specifically wanted to make sure we had a reservation for the Steak House at Quivira golf club.

It is set within the larger Quivira Golf Club and you have access to multiple Pueblo Bonito resorts.

Quivira Golf Club Steakhouse is also a must!

Would highly recommend if you want to burn off your margaritas.

Fantastic service - this is our second time at this resort and the food and people are amazing!

but isn’t on par with the rest of the food at the resort restaurants.

Shrimp ceviche and taco salad were to die for.

The food was excellent, the weather was great.

The food that was available was pretty good.

Excellent Resort Beautiful and Great Food.

The food was excellent-my favorite was The Pennisula.

Fantastic resort with beautiful views, AMAZING food, great spa and fantastic service.

Lots of services offered and great selection of restaurants.

Pacifica has three restaurants on site and sunset beach has much more.

The service, food, rooms, and pool are awesome!

The food at the Peninsula restaurant was so delicious we went back for dinner twice.

Did I mention the restaurant food was awesome??

Great service, wonderful & clean amenities, good food for an all-inclusive.

Yushef was very polite and always ensured we have what we needed.

Staff has been very accommodating and food/ drinks have been great.

The  wonderful staff of Pacifica keep us coming back for 2-4 weeks every year.

Jan, 9, 2024

Jan, 9, 2024

Jan, 10, 2024

Jan, 6, 2024