For a moderate to higher priced all inclusive I did not have high expectations of food quality.

Puerto Vallarta has so many fabulous restaurants it's one place we prefer to not be all-inclusive.

We really enjoyed the all inclusive part about the resort, drinks and food any time.

3) Poolside entertainment is some of the best I've seen at an AI.

but that you can get an any all inclusive.

The staff and entertainment offerings were excellent and the food was outstanding for an all inclusive resort.

Food- Best buffet at an all inclusive resort.

Have visited various all inclusive resorts include in Cancun Hyatt Ziva.

The 3 we did eat at- Pureza, Italian and Blaze, were some of the best restaurants I've been to at any AI.

This is probably one of my favorite all-inclusive resorts thus far.

By far my favorite all inclusive resort. Re

It was my first ever all inclusive resort so the patience part was great.

The food and drinks are delicious, it's a wonderful all inclusive hotel! !

The food was above average for an all inclusive.

Great introduction to an all inclusive resort!

My first all-inclusive and I was not disappointed at all.

We've never been to an all inclusive so we didn't know what to expect.

The all inclusive resort food was pretty bland and average at best each day.

Of course the location is a 10/10, can’t beat the private beautiful beach.

Having the felling of a private beach in a cove was nice as well.

The beach was the highlight of the trip - very swimmable and gorgeous at all times of the day and the most amazing sunsets.

The location is great because it’s close to old town and the beach is private.

The beach was beautiful and pretty well maintained for cleanliness.

We’ve stayed at Hyatt Ziva Montego Bay and Punta Cana before.

But the highlight was the Movie and dinner at the beach experience.

We stayed here almost every year pre-Covid and I loved the clean, private beach and laid back vibe of the resort.

The Beach at the hotel is private an amazing, the Hotel has good food and a lot of options, The Staff is very helpull, The Spa is amazing, great people all over the place

Missing some things for accesibility, the ramps are too steep for a wheelchair,  and some places are difficult to get there in a wheelchair, bit everything else was great

The pool is Ok

Great secluded beach surrounded by mountains and jungle.

The view, the beach and the hotel facilities are excellent.

You are truly living beachfront and get access to basically a private beach.

Relaxing, beautiful beach, with big waves on some days.

I would also note that the shore break and tide seems to be really strong on the private beach the hotel sits on.

The beach is beautiful, pools are nice, very secluded from the PV public beach scene.

Food, entertainment, property, beach were all fantastic.

In all the restaurants, on the beach, loud music.

The best staff, beach, location and food in town!!!!!

but due to the construction we requested a change and we were given a regular room.

Yes, there is construction and a much-needed upgrade,

Ziva had a number of construction projects happening which shows Hyatt is reinvesting to maintain standards.

BUT the construction was absolutely awful!!

but the construction was not bothering us.

From the construction we had a smoke and gas smell coming thru our room and complained to management,

Do not come here especially until the construction is done!! !

Yes, there is some construction happening.

Construction - every review on here about the construction going on is 100% accurate.

Construction- we were not advised of the construction.

There was construction going on, so there was some noise from that all day and night,

Cons:
- So much construction that was not disclosed on website or even mentioned during check-in.

The construction was impactful on the stay.

We were all disappointed to find out upon arrival that the Tower we paid extra for and booked, was under construction.

but there's multiple area under construction except the beach good location to escape the noise.

Family vacation during Thanksgiving and we were disappointed to find construction going on during our stay.They are renovating the rooms in one of the towers which resulted in loud noises during the day.

While we were confined to our rooms with sick family members, we were subjected to the constant noise of jackhammers and other construction sounds.

My wife and I work in the service industry and this was a big financial trip for us and real treat after a long summer serving tables--it would be greatly appreciated if we felt like there was something that could be done to make up for our stay being so disrupted by major unknown construction.

Even after construction is finished, there needs to be some serious improvements to the air conditioning and food.

The only downside during our particular visit is that construction was going on nearly round the clock.

pros - Nice staff especially Maria on check-in, erik the manager, and Christian.

Special shout-out to some of the staff to say thank you:
Eleane Joya-special events
Beatriz Ulloa- head concierge
Jorge Ochoa-fitness manager
The entire bell staff
The entire wait staff on the beach
Antonio, Naomi- Towers concierge
Armando, Ramon- restaurant concierge
Patricia, Maria -housekeeping 
Azael, Alondra-coffee bar
We’ve already rolled over our reservation for next year…can’t wait to co e back!

Got a massage this morning from Maria which was amazing then spent the day at the beach having drinks served by the great Arturo!

I got massages from Amalia and Maria and both were incredible.

Also had hair and makeup done in the salon with Maria--She also attended me at the spa for a massage on another day.

Our massages were incredible with Maria and Rosie.

Now it is only an hour prior or after. All of us had massages while there and cannot say enough good things about Maria, Amelia and Mary de Jesus (?)

Nice to see same vendors - I always buy jewelry from Maria, and sunglassses/hats from Vincente.

I had one of the best massages at the spa with Maria and the whole atmosphere was beautiful.

I've bought jewelry for 12 years from Maria - she is the best.

Spa: Maria, Maria de Jesus, Yosaur and one other massage lady(name?).

Alex, Jimmy, Maria Lou, and Andres kept us and our kids entertained.

In particular Rosendo and Maria in Vivaz restaurant , the buffet, they were amazing.

Shoutout to Marilu, Edgar, Sergio, Fredy and of course, Maria!!!

Griselda and Maria made sure our room was always kept clean and Mariza in the bar of the club tower was great.

If you were truly waiting for Maria to get on shift so you can order from her, you need to go to AA.

Firstly, the location is awesome - close to downtown and yet very private.

The sliding doors to our deck with the ocean views was beautiful, I enjoyed staying on the 11th floor it made it more private from the music below.

but the set up with private terrace with a pool is great.

Beach was amazing, plenty of space, not crowed and private to the resort.

The  private beach was great, and the view couldn't be beat.

I loved that this resort felt private, safe, is really quiet, had fun family activities, and overall had a relaxing vibe.

Love the fact they had a private beach though!!!

We'll be returning and I highly reccomend Hyatt Ziva in Puerto Vallarta to anyone wanting to experience the beautiful local culture on virtually a private beach that's just a 10min uber ride from all the adventures town has to offer.

We booked the swim up rooms hoping to be able to enjoy the same patio outside the rooms, leading into the private pools.

Best private beach exclusive to Hyatt Ziva guest was awesome.

The rooms were clean and the pools well kept.

He was friendly and immediately got us a new room.

Our stay in September we had reserved a swim up room

The Club rooms are already upgraded and so comfortable.

The rooms were clean, serve was excellent.

The other club tower rooms are very nice as well.

The rooms with the swim up pools were very nice and the pool was heated!

It was great to have the pool outside the room,

Wedding/ Events - they will plan a 6 hour wedding RIGHT outside your room.

The experience at this resort was sub-par, with great location of the property the hotel rooms were old/needs repair, staff at restaurants couldn't understand english, no empathy/courtesy
Game room/bar activities foosball table was broken

First, we had two rooms, one for a single friend, one for us (a couple).

We had a swim up and a double room on the 4th floor for the kids.

All the staff are so helpful and the property has lovely rooms and good food.

Other things of note…
Bottled water only available in your room.

Our view to the ocean could not be enjoyed from our room as we could not have the window open at all due to the noise.

The view from our room was amazing and hearing the crashing waves throughout the evening and morning was the best.

For a stay that cost ~$1000 per night, the room was beyond underwhelming.

but the club tower was in good condition with spacious room.

Especially when we weren’t pleased with our room issues.

The pool activities, the exercise and the Christmas program with Santa and his elves was amazing.

It was Spring Break/Semana Santa so the hotel was booked to capacity; to get a good lounger by the pool you had to snag one by 9am

The resort took extra efforts to make Christmas a special occasion for all - with an amazing outdoor buffet, and visit from Santa and seasonal kids activities.

Special shout out to the entertainment team Fernanda, Brenda, George, Johana for making our days even more fun!!

They have lots of fun shows and entertainment now in the evenings and elevated dining experiences.

Overall the hotel staff, restaurants, food and entertainment were all great.

But what really stood out was the warm, friendly, and always helpful staff and the great entertainment team.

Efrain, Alejandro, Jorge, the front bell people, all of the wait staff, the pool entertainment everybody!!!

Staff, food, drinks, entertainment and service was top notch!

Entertainment at the pool is fun and loud which was fine.

The entertainment team is great and the pools are also fantastic.

Their entertainment is held at a sports bar or another bar on site.

There always seemed to be activities of some sort throughout the day, and the entertainment was quite good.

It was entertaining while also being quite and relaxing.

We loved the addition of the daytime parties and dancers in the pool, that was really fun.

!…they are really great, especially the dancers In and around the pool!

Excellent service, the entertainment team was fantastic specially Jorge and Johana, there are several restaurants to choose Delia and Soledad were very polite , the bar service is one of the best so many options Miguel is the #1 bar tender.

It was my wife’s birthday and Mexicos independence celebration so they grabbed her onto the stage to dance with the dancers.

The hotel had entertainment throughout the day and evening which added to the experience!

The living room couch had visible “water” stains and the entire space had a moldy smell.

The pervasive smell of new paint was unpleasant, and the fact that these renovations were not disclosed at the time of booking only added to the frustration. I cannot recommend this hotel based on my experience."

The room had a musty smell, and the ac wouldn't keep the room cool.

The pervasive smell of nail polish remover due to ongoing construction was unbearable, and despite our complaints, the manager remained unresponsive.

TERRIBLE time to visit because of noise and paint smells.

The were drinking, laughing, playing loud music, smoking, etc.

Door card stopped working twice (long walk to the reception desk to get reprogrammed) food was absolutely disgusting at all restaurants/buffets.

Drinks taste better, the tequila doesn't have that smoke aftertaste (even the non-mescal tequila at Iberostar tastes terrible).

We had one room out of 5 (tried both towers) that smelled terrible.

however if you are a smoker, I would think twice before booking as you have to go way out into the parking lot (still very safe though) to have a smoke, and there are only 2 spots anyways.

The rooms were not real clean and the elevators were disgusting.

They put rubber sheets on the bed which makes it noisy and makes you sweat.

The food at this resort was always cold and stale, horrible quality and we were forced to go out to eat

When the tides  wash in seaweed or other debris, the workers are out first thing in the morning  raking it away, (Didn't see it this year,

My kids didn’t even want to eat the fries because they were disgusting.

The one thing that bothered me the most was a couple in the adult hot tub smoking and no one did anything about it.

Once you arrive, you are greeted with the friendly staff.

Beautiful personalities surround this place and they are all so helpful.

Staff was incredibly friendly and helpful throughout our stay.

Staff was excellent and they were very attentive.

Fernando was our waiter by the pool and also was fast and efficient.

The staff were very friendly and accommodating.

BUT we'll be back because of the staff and their attention to every single guest.

The property did feel safe and the staff was very kind.

The staff was very helpful and courteous as always from top to bottom.

But mostly the service was efficient and hospitable.

All the staff were warm and friendly as well as very helpful.

This resort was so fun and amazing, great food, quick service, everything is writhing close proximity, staff is great.

Hyatt Ziva Puerto Vallarta

smell

construction

room

santa

beach

maria

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private

all-inclusive

It is located on a beautiful stretch of beach and a quick drive to restaurants and destinations in Lahaina.

The beach is lovely, and the courtyard is well manicured.

The grounds were spacious and peaceful, the restaurant beautiful, staff accommodating, and location top notch to a great stretch of beach and places to enjoy without getting back in your car.

Situated in an ideal spot on Kaanapali beach near Whaler's Village for great dining and shops, Black Rock for snorkeling, easy drive to the main part of Lahaina town.

But we also loved the view, the rooms, beach, pool, and every aspect of the hotel!

Beach is excellent and there is a rock within walking or swimming distance that people jump off of into the water.

Great location on the beach, and the hotel ambiance is great.

Great beach and yet nice pool when the beach gets too hot.

The beach and pool were wonderful with beautiful grounds.

The pool was great and the beach was right outside of our room.

It has just enough of what you need and you never have to worry about finding a nice spot on the beach or by the pool.

The Westin on the other side has a great beach as well

Perfect location on beach, Whaler Village boardwalk and Black Rock.

My room was on the first floor so I had easy access to the beach and the on-site restaurant.

Accessibility to all hotels on beach walk

Literally steps from the beach, and wonderful cultural activities.

The location was perfect - right on the ocean and the beach was great.

To name a few, the grounds are beautifully maintained and so picturesque. The rooms are clean and bed is perfectly comfortable (the person who reviewed saying their bed was sinking to the ground- must have been very very unfortunate or mistook their bed for a sun lounger by the pool!)

The grounds of the hotel was clean that they maintain it well.

The grounds are very well maintained and the views are super.

The grounds were lush, the workers were friendly and informative.

The grounds were kept up clean every morning.

The location was great, the staff was awesome, the rooms and grounds were well maintained, and the departing lei ceremony was simply beautiful.

The grounds were amazing, the spirit of aloha was evident everywhere, and we were welcomed like ohana.

The rooms and grounds are very clean and tidy.

It's right on Ka'anapali Beach, and the grounds are very well kept.

This hotel delivered a great total experience; best location, extremely friendly staff, excellent views, great restaurant and bar, beautiful and fragrant grounds.

The grounds are very nice and very clean.

The grounds are beautiful, well kept , at the same time inviting to  relax by the pool or ocean!

The grounds are beautiful and the beach access is great.

WE WERE WORRIED THAT A BIG RESORT WOULD RUIN THIS GEM ON MAUI AND THEY HAVE.

But all in all, I would definitely stay here again and recommend it to anyone visiting Maui.

Another perfect stay at our favorite Maui hotel.

The Kā‘anapali Beach Hotel stands out as my favorite way to experience Maui, especially the Lahaina and Kaanapali area.

We would definitely stay at Kaanapali Beach Hotel again if we return to Maui.

We would definitely come back if we visited Maui again.

So many activities to do on property and it sits on one of the best beaches in Maui.

It is a perfect place to relax and enjoy Maui!

The location is BEAUTIFUL, quiet, soothing, relaxing, and convenient to most major Maui attractions.

After traveling all over Maui, we agreed that the Ka’anapali beach area was the best place to stay and a good value!

It was the perfect location while we did the Maui half marathon.

It truly is the most authentic of all the Maui hotels.

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